Caden Hutchens - Podcast Details

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Hard Refresh | An ISSA PodcastThe Robot Revolution: AI, Autonomy & the Future of Cleaning | E12 – Hard Refresh – An ISSA Podcast🤖 It’s the most requested topic we’ve everhad—and we finally deliver! In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens welcome David Pinn, CEO of Brain Corp, for a deep dive into the future of robotics in the cleaning industry. From warehouse floors to Walmart supercenters, David shares how AI and robotics aretransforming facility management—without replacing frontline workers.If you’ve ever wondered what the real impact of robots is on your team, your P&L, and your customer experience, thisconversation will reset your thinking.In This Episode:🔹 Quick Con...2025-05-2942 min

Hard Refresh | An ISSA PodcastFunded or Fumbled? VC Meets Janitorial | E11 – Hard Refresh – An ISSA Podcast💰 Ever wonder what it takes to get real venture capital in the cleaning industry? In this episode of Hard Refresh, co-hosts Karina Neff and Caden Hutchens sit down with Brian Snow, Managing Partner at Impala Ventures, to break down how VC firms assess janitorial tech—and why most startups fumble before they’re funded.From AI-powered cleaning sensors to robotic scrubbers, this episode reveals what investors are actually looking for, why grit matters more than pitch decks, and how the next decade of cleaning tech will be shaped by capital, culture, and clarity.In This Episode...2025-05-1539 min

Hard Refresh | An ISSA PodcastBuild or Buy? The Software Crossroads | E10 – Hard Refresh – An ISSA Podcast💻 As AI accelerates software development, more cleaning industry leaders are asking: Should we build our own software or buy off the shelf? In this episode, co-hosts Karina Neff and Caden Hutchens sit down with Ryan Ferons, Software Architect at Pioneer and the mind behind their proprietary platform Cora, to unpack the real pros and cons of building in-house.Whether you’re drowning in spreadsheets, dreaming of custom tools, or struggling to get your team to use the tech you already have—this conversation will ground your thinking.In This Episode:🔹 Quick Control:2025-05-0746 min

Hard Refresh | An ISSA PodcastMore Software, More Problems? | E9 – Hard Refresh – An ISSA Podcast💡 In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens sit down with George Boutsalis, President of Impact Cleaning Services, to explore the double-edged sword of software overload in the cleaning industry. George shares his family-run business journey, his evolution in tech strategy, and why sometimes, less really is more.Whether you’re leading a cleaning operation or navigating acomplex tech stack, this episode will challenge your assumptions about “best in breed” vs. “all-in-one” and how to align your systems with growth.In This Episode:🔹 Quick Control:• Preview of n...2025-04-2341 min

Hard Refresh | An ISSA PodcastRoasted by AI: Lessons in Adaptation | E8 - Hard Refresh - An ISSA Podcast🧠 In this lively episode, co-hosts Karina Neff and CadenHutchens blend laughs with insight as they explore how AI istransforming the cleaning industry—from frontline language translation to generative marketing strategy.Oh, and did we mention they roast themselves with ChatGPT? Yep, this one’s equal parts humor and hard truths about embracing tech in today’s janitorial world.In This Episode:🔹 Quick Control:Caden and Karina announce their upcoming growth hacking workshop at the ISSA Business Growth Strategies event in Chicago (June 11–12)CLX follow-up and AI implementation stories from the field🔹 Clea...2025-04-1632 min

Hard Refresh | An ISSA PodcastIs Digital Transformation a Lie? | E7 - Hard Refresh - An ISSA Podcast🎙 This week on Hard Refresh, Karina Neff and Caden Hutchens are flying solo (and loving it)! No guest, just a candid conversation between your co-hosts—and some Two Truths and a Lie to kick it off. But don’t be fooled by the playful start—this episode digs into a serious topic: Is digital transformation just a buzzword, or are businesses truly changing?In This Episode:🔹 Quick Control:• Check out the newly released panel: The Great API Debate: Open Ecosystems vs. Walled Gardens• Preview of the next episode featuring Brain Corp — We Want Full Autonomy... Until We Don’t• Interested in joining...2025-04-1625 min

Hard Refresh | An ISSA PodcastThe Great API Debate: Open Ecosystems vs. Walled Gardens | E6 - Hard Refresh - An ISSA PodcastIn this episode of Hard Refresh, host Caden Hutchens and co-host Karina Neff sit down with Gerald Fong, CEO of BrightGo, to explore the powerful intersection of software development, APIs, and innovation in the commercial cleaning industry. Gerald shares his extensive insights into why APIs are critical for effective data management, seamless software integration, and how businesses can leverage technology to drive efficiency and growth. Throughout the episode, Karina, Caden, and Gerald break down the ongoing debate between open ecosystems and walled gardens, highlighting how each approach impacts data accessibility, user experience, and overall system performance. The...2025-04-1644 min

Hard Refresh | An ISSA PodcastThe Training Trap | E5 - Hard Refresh - An ISSA Podcast🎓 Training is back in the spotlight. In this episode of Hard Refresh, hosts Karina Neff and Caden Hutchens sit down with brothers Tony and Vince Maione from Core America and Smart Inspect to talk about something every cleaning organization faces—training that doesn’t stick.With decades of consulting and field experience, Tony andVince unpack why training fails, what real training looks like, and how to avoid common pitfalls when implementing new technology. From shift-based rollouts to language barriers to forgotten Apple passwords—this episode is both tactical and relatable.In This Episode:🔹 Quick Contro...2025-04-1635 min

Hard Refresh | An ISSA PodcastThe ROI Fallacy | E4 - Hard Refresh - An ISSA Podcast📉 Is ROI always the right way to measure value? In this episode of Hard Refresh, co-hosts Karina Neff and Caden Hutchens sit down with Jon Hill — long-time CFO, Navy vet, and now CEO of Cobotiq, a robotics company — to debunk the common misconceptions around Return on Investment (ROI) and explore what really drives smart business decisions.Whether you're buying equipment, implementing software, or diving into AI, Jon makes the case that ROI isn't one-size-fits-all—and that relying on it too heavily (or wrongly) might steer your organization off course.In This Episode:🔹 Quick Control:• Shoutout to Zan Compute...2025-04-1637 min

Hard Refresh | An ISSA PodcastThe Smart Building Blindspot | E3 - Hard Refresh - An ISSA Podcast🎙 Welcome back to Hard Refresh! In this episode, hosts Karina Neff and Caden Hutchens welcome their first guest, Junaith Shahabdeen, CEO and Co-founder of Zan Compute, to explore a critical question: Are smart buildings truly as intelligent as we think, or is there a major blind spot in their integration with cleaning operations? In This Episode: 🔹 Quick Control: New MicroLearning Session: Creating a Culture of Innovation – now available on YouTube Watch the last episode: All in One or All Wrong – The Platform Dilemma CLX Event on March 25 – stay tuned for registration...2025-03-1232 min

Hard Refresh | An ISSA PodcastAll-In-One or All Wrong? The Platform Dilemma | E2 - Hard Refresh - An ISSA Podcast🚀 Welcome back to Hard Refresh! In this episode, hosts Karina Neff and Caden Hutchens dive into one of the biggest debates in tech: Are all-in-one platforms the best solution, or do they create more problems than they solve?In This Episode:🔹 Quick Control:Upcoming CLX Virtual Event on March 25 - focused on AI for SMBs and AI for BeginnersSpecial guest announcement for the next episode: Juneth from Zan Compute will discuss the Smart Building Blindspot🔹 Clear Cache:The all-in-one platform dilemma - is it really the best approach, or does it l...2025-03-0533 min

Hard Refresh | An ISSA PodcastThe Myth of More Bodies | E1 - Hard Refresh - An ISSA Podcast🎙 Welcome to the official first episode of Hard Refresh! Hosts Karina Neff and Caden Hutchens kick things off with a deep dive into one of the most common misconceptions in business and operations: "The Myth of More Bodies"—the belief that throwing more people at a problem will fix inefficiencies. Spoiler alert: it won’t.In This Episode:🔹 Quick Control:Updates from the ISSA Tech and Innovation CommitteeUpcoming webinars and content initiatives focused on automation, implementation and adaptionPotential townhall and live webinar discussions coming soon🔹 Clear Cache:The "More B...2025-03-0416 min

Hard Refresh | An ISSA PodcastTeaser Intro | Hard Refresh - An ISSA PodcastHosted by Karina Neff and Caden Hutchens, Hard Refreshis the official podcast of the ISSA Technology & Innovation Committee. We’re bringing the latest in cleaning industry technology straight to your ears—breaking down trends, challenging assumptions, and spotlighting the innovators shaping the future.Each episode features two key segments:🔹 Quick Control –A rapid rundown of must-know tech updates in the industry.🔹 Clear Cache –A deep dive into tech misconceptions, industry debates, and fresh perspectives from experts across manufacturing, distribution, and facility services.Whether you run a cleaning business, manage in-housefacilities, or support the industry, Hard...2025-03-0402 min

The Magnetic OperatorBeyond Basic Goal Setting for Cleaning Businesses | The Magnetic Operator Ep.9 ▶️ Listen to these 29 minutes to discover why successful cleaning businesses start with one thing: strong leadership and effective goal-setting. Learn how to set goals like the pros. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the ninth episode of The Magnetic Operator podcast. In this episode, we dive deep into goal-setting as a operations leader for your cleaning business – and the costs of skipping this crucial step in planning and executing key operational systems. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, with over a decade of expe...2024-09-1629 min

The Magnetic OperatorTop Time Management Mistakes in Your Cleaning Business | The Magnetic Operator Ep. 8▶️ Listen to these 28 minutes to learn practical tips to manage your time better as a cleaning business operator. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the eighth episode of The Magnetic Operator podcast. In this episode, we go over why managing your time is a super power to scale your cleaning company and how you can take charge of your schedule. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, with over a decade of experien...2024-08-2727 min

The Magnetic OperatorAdaptability Over Availability for BSCs | The Magnetic Operator Ep.7▶️ Watch these 32 minutes to learn how to balance your day-to-day tasks with making long term improvements to your operations and business. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the seventh episode of The Magnetic Operator podcast. In this episode, we discuss strategies to make needed significant changes to your operations while managing the day-to-day fires you need to put out. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, wi...2024-08-1632 min

The Magnetic OperatorFrom Complaints to Success in Your Cleaning Business | The Magnetic Operator Ep.6▶️ Listen to these 30 minutes to learn how to handle customer complaints like an elite cleaning business operator. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the sixth episode of The Magnetic Operator podcast. In this episode, we discuss how to proactively build operational systems to prevent customer complaints. And when complaints do come in, how to turn them from a hiccup into an opportunity. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, with over a...2024-07-3030 min

The Magnetic OperatorIs Your Commercial Cleaning Team Feeling Micromanaged | The Magnetic Operator Ep.5 ▶️ Watch these 28 minutes to learn how to effectively communicate to your frontline cleaners and get them to do the job well without going into micro-management territory. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the fifth episode of The Magnetic Operator podcast. In this episode, we discuss strategies for leading your frontline employees, how it effects the overall wellbeing of your cleaning business, and a 5 step framework for you to get started with. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, with over a decade of experienc...2024-07-1528 min

The Magnetic OperatorSet a Quality Standard in Your Cleaning Business (SAVE $$) | The Magnetic Operator Ep.4▶️ Listen to these 24 minutes to learn the operational impact of setting a quality standard for your employees to follow to build trust with your clients and key stakeholders. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the fourth episode of The Magnetic Operator Podcast. In this episode, we discuss various strategies for setting a standard for your employees to follow, getting them to adopt that standard, and how it can affect your trust with clients and stakeholders. Who am I...2024-07-0124 min

The Magnetic OperatorWhy BSCs Have a Hard Time Building Trust with Clients | The Magnetic Operator Ep.3 ▶️ Watch these 20 minutes to learn the operational impact of seeking and responding to client/key stakeholder feedback as a BSC or Facility Manager. 📈 Learn what we do at Otuvy: https://www.otuvy.com Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the second episode of The Magnetic Operator Podcast. In this episode, we discuss various strategies for responding to client feedback, how to build trust, and a 6-step process to help you handle feedback like a pro. Who am I? 👇 I’m Caden Hutchens, CEO of Otuvy, with over a decade of experience working in the facility services ind...2024-06-2820 min

The Magnetic OperatorAn Underrated Skill for Facility Managers and BSCs | The Magnetic Operator Ep.2Join me, Caden Hutchens, and my co-host, Samuel Clayton, for the second episode of The Magnetic Operator Podcast. In this episode, we explore why asking the right questions can be an operational superpower and how you can improve this skill for future conversations with employees, managers, and clients. 2024-06-1220 min

The Magnetic OperatorBSC's Lose $$ By Ignoring These 3 Key Relationships | The Magnetic Operator Ep.1 2024-06-0313 min