Shows
The Brown Sign ProjectThe Brown Sign Project - Sandra Lynes TimbrellSandra Lynes Timbrell has worked in the cultural sector for over 20 years, holding senior roles at some of the UK’s most recognisable sites, including Shakespeare’s Globe and several English Heritage properties. She is Director of Visitor Engagement at St Paul’s Cathedral, where she leads several teams including commercial, visitor experience, security, collections and marketing. She is responsible for creating and delivering operational models that enable attractions to be financially secure whilst simultaneously creating a welcoming environment for visitors.
Sandra has mentored young people starting out in the heritage industry, and delivered numerous talks a...2023-10-3056 min
The Brown Sign ProjectThe Brown Sign Project - Mark LofthouseMark Lofthouse is a seasoned themed attraction specialist with a wide range of expertise in marketing, operations, creation, and development of location-based entertainment. Mark excels in developing captivating experiences that transport guests to immersive worlds. With a passion for delivering exceptional entertainment experiences, Mark Lofthouse is a trusted professional in the world of themed attractions.
You can find more out about Mark here: https://www.linkedin.com/in/miloft/
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar/ and https://www.carlton-ga...2023-10-1045 min
The Brown Sign ProjectThe Brown Sign Project - Jennifer KennedyJennifer Kennedy is the founder of JK Consulting, a retail consultancy specialising in tourism and heritage.
Over the past 20 years she has worked with numerous global organisations and currently works with a range of clients from start-ups to multi-nationals. Her career spans across business/brand strategy, retail, commercial product development and tourism development. Prior to establishing JK Consulting, Jennifer served as the Head of Retail at the Guinness Storehouse for a 12 year term.
Clients include, Fáilte Ireland, Irish National Stud, Athlone Castle, Game of Thrones Studio Tour, Native Denim, Trinity College, Slane Whiskey Distillery, Chri...2023-09-2544 min
The Brown Sign ProjectThe Brown Sign Project - Phil RoylePhil Royle is the Divisional Director of LEGOLAND Global Experiences & Standards. Royle also oversees all Guest Experiences within the 10 LEGOLAND Resorts around the world advising on industry best practice and Operations. Continuous Improvement, Transformation and Global Entertainment are the Divisions that sit without Royle’s scope allowing the parks to utilize technology to improve processes and systems within the theme parks and hotels.
Royle has over 22 years of experience with Merlin Entertainments Group PLC, the parent company of LEGOLAND Korea Resort and is a native of the UK although holds dual US & UK Citizenships. Previously holding senior ro...2023-09-1138 min
The Brown Sign ProjectThe Brown Sign Project - Ted YeattsAt the age of 30, Ted Yeatts “accidentally” (and almost overnight) became the general manager of a small, struggling, ten-year-old hotel in Fort Myers, Florida. With no hotel experience, Ted figured out how to turn the hotel around and led it from one of the lowest performing properties in the brand, to one of the top in his area.
Through the next 10 years, Ted transformed multiple hotels and resorts. Now, as a hospitality consultant, he uses those experiences to help other businesses create a customer experience that results in significant improvements in their bottom line.
You ca...2023-08-0836 min
The Brown Sign ProjectThe Brown Sign Project - Sarah BaggSarah is the founder of ReWork Consulting, a Ticketing and Business Development Consultancy that helps technology partners and attractions to grow.
Aside from running a successful consultancy business, she is heavily involved in the industry, through events like the Ticketing Professionals Conference and Ticketing Business Forum. She's a life coach, a mentor and also an inspiring artist.
Sarah has been working in the hospitality, leisure and tourism sectors since she was 15. At 23 she held her first management position with Oneills Irish bar chain, part of the Mitchells and Butler group. Since then she has held...2023-07-2448 min
The Brown Sign ProjectThe Brown Sign Project - Paul Griffiths
Paul is currently the Director of Painshill Park Trust, an independent charity, a post he has held since November 2018. Painshill is a beautifully restored 18th Century landscape which was designed by Hon Charles Hamilton. It was the English Landscape garden which inspired so many others in England and all over Europe. Painshill's visitor numbers have grown from 80,000 to over 200,000
In 2019 is was appointed as a Director of Visit Surrey, which drives tourism and related industries throughout the county. In 2020 Paul joined the Board of Trustees at the Roald Dahl Museum and Story Centre, in and cur...2023-07-1052 min
The Brown Sign ProjectThe Brown Sign Project - Jon ODonoghueAcross four corners of England Jon has been lucky to work with places of immense beauty, fascination and popularity. There have been gardens, houses, galleries, museums, coastline, parklands, villages, woodlands, a railway and even an island. Some have been occupied since the Bronze Age, others were established within his lifetime.
Before becoming a business development consultant Jon worked as a conservation assistant, a guide, an assistant head gardener, a visitor experience and marketing manager, an operations manager, a head of public engagement, an analyst, a project manager and a commercial director.
Each of the places...2023-06-2649 min
The Brown Sign ProjectThe Brown Sign Project - George McLeanGeorge is the Director of Training and Development for Complete Works. After training as a professional Actor, he went on to perform around 2000 times in professional theatre across 32 countries in the world, mostly in Shakespeare.
George now helps businesses and organisations get their mission and vision on the front line by raising confidence and improving communications skills. This results in formidable revenue streams and high satisfaction scores. It’s all about creating strong connections. They do this through three avenues 1) staffing – adding actors to your front line to do the communicating for you. 2) training – courses in storytelling and co...2023-06-1450 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Richard NevilleRichard has just ended his last job as Manager of Operations and Visitor Services at Expo 2020 Dubai. He’s back in London now working for ABBA Voyage, a concert series at Queen Elizabeth Olympic park. He has a lot of managerial experience (also was an operations manager at the Tate briefly) and seems to be a people person that also loves volunteering for charity events.
You can find more out about Richard here: https://www.linkedin.com/in/rich-neville/
Richard mentioned this charity during his interview. If you would like to find...2022-12-0536 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Hannah MonteverdeHannah is the Top Banana (aka Park Manager) of the BeWILDerwood Cheshire site. A 70 acre WILD woodland home to the literary characters from owner and creator Tom Blofeld’s books, the park centres its offering on nostalgic, technology free play. With slides, treehouses, zip wires and rope bridges, alongside daily interactive storytelling and craft sessions it is a full family day out for families with children between the ages of 2-12. Leading the management team and ensuring that visitors have the best day, along with the commercial success and strategic development of the business are Hannah’s key focuses.
2022-11-2136 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Alistair OttoFor over 10 years Alistair has been trusted by major venues and visitor attractions to deliver world class experiences. Having worked at a major UK National Museum Group and across a large number of national and international sporting events, at iconic venues, I am a proven leader who can be trusted to deliver against ambition.
You can find more out about Alistair here: https://www.linkedin.com/in/alistair-otto-6b8a4914/
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar/ and https://www...2022-11-0736 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Lucy Handel-TendlerLucy Handel is an aquarium specialist and H&S professional with extensive experience in aquarium and visitor attraction operations, visitor experience management, safety, security, and risk management. I work on leading asset protection strategies alongside managing high investment capital expenditure to drive cost saving and safety.
You can find more out about Lucy here: https://www.linkedin.com/in/lucyhandel/
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar/ and https://www.carlton-gajadhar.com/
Carly - https://www.lin...2022-10-2348 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Anthony LynchAnthony has worked in the Leisure and tourism industry for around 30 years. Starting in Newcastle upon Tyne at World Headquarters Limited and then moving to London to work in the Olympic Stadium for the 2012 games, at the O2 and latterly at Royal Albert Hall. Welcoming around 1.5 million visitors per year and hosting some of the most well known events of any year from the BAFTAs to the Festival of Remembrance and artists from Kano to Kacey Musgraves, the Royal Albert Hall has the richest performance history of any venue in the world. Anthony is currently the Head of Visitor...2022-10-1042 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Ash SmartAsh co-owns and has been directing Harbour Park amusement park for 22 years! He comes from an accounting and finance background. On the board of Directors at IAAPA (International Association of Amusement Parks and Attractions) and holds executive status there. Studied International Security at King’s College, London.
You can find more out about Ash here: https://www.linkedin.com/in/ash-s-b9279143/
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar/ and https://www.carlton-gajadhar.com/
Carly - https://www.linked...2022-09-2238 min
The Brown Sign ProjectThe Brown Sign Project - Finding your way into the sector - Hatti SimpsonHatti Simpson is the Ticketing & Digital Manager for Woolwich Works, a brand new venue in South East London that opened in 2021. Having been in ticketing for nearly ten years, Hatti has worked across music venues, theatres and arts centres. Her current role covers all things ticketing, digital marketing and data analysis for Woolwich Works, including audience engagement, social media and website content creation, and being really enthusiastic about seating plans. She loves a conference, and is usually easy to spot with her brightly coloured hair!
You can find more out about Hatti here:
h...2022-09-111h 02
The Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 6Customer Journey Mapping Episode 6 - How do we create and maintain strong relationships with your visitors? with Joshua Liebman and Mark Locker
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter a...2021-10-151h 02The Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 5Customer Journey Mapping Episode 5 - Why do we exit through the gift shop? with Jonathan Ping and John Barford
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter and leaving a r...2021-10-151h 01The Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 4Customer Journey Mapping Episode 4 - How important is the attraction content itself? with Rachel Mackay and Joe Lavery
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter and leaving a review, w...2021-10-0846 minThe Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 3Customer Journey Mapping Episode 3 - They've bought their tickets, they are on the way, are you ready? with Lois Honeywill and Karen Richardson
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your n...2021-09-1955 minThe Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 2Customer Journey Mapping Episode 2 - You've got their interest and possibly their money, what now? with Kelly Molson and Joe Robinson
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter and l...2021-08-2744 min
The Brown Sign ProjectThe Brown Sign Project - Customer Journey Mapping - Episode 1Customer Journey Mapping Episode 1 - Why is Customer Journey Mapping Important? with Stephen Spencer and Jerry Angrave
We've had a bit of a break but are back with a new series and this time we're looking at customer journey mapping. What is it? Why is it useful? When should I be working on it? All the important stuff gets discussed as we follow our customers through their journey to having a great experience in an attraction.
From buying tickets online and joining the queue to signing up for your newsletter and leaving a review, we l...2021-08-2752 min
The Brown Sign ProjectThe Brown Sign Project - Meet the hosts: Carlton and CarlyThey have been unleashed. Here is a little cheeky interview of your two brand new hosts at the Brown Sign Project. They talk about their first ever jobs, how to get into the tourist attractions industry if it's your first time and some top tips on working within the industry!
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar/ and https://www.carlton-gajadhar.com/
Carly - https://www.linkedin.com/in/carlystraughan/ and http://qlineconsulting.com/
2021-08-2514 min
The Brown Sign ProjectThe Brown Sign Project - Ella BaskervilleElla Baskerville is Business Development Manager for the leading news site in the attractions industry, Blooloop, where her role includes lead generation and sales, client relationship management, social media management, events management and trade show attendance.
Ella graduated in Natural Science from the University of Bath and took part in the 2014 International Association of Amusement Parks and Attractions (IAAPA) Ambassador program where she found her passion for tourism.
You can find more out about Ella here:
https://www.linkedin.com/in/ellabaskerville/
You can find out more abo...2021-08-2524 min
The Brown Sign ProjectThe Brown Sign Project - Elizabeth PilliereElizabeth Pilliere is a Senior Visitor Experience Manager working for a high profiled attraction in London. She dives into her experiences of working within a tourist attraction industry and what she loves about it. She gave some helpful top tips on getting into the industry and examples of opening a Christmas Grotto and what can go wrong!
Elizabeth has worked in the tourist attractions industry for nine years, studied environmental biology, and has a Masters in Science Communications and humanity studies.
You can find more out about Elizabeth here:
https://www.li...2021-03-0239 min
The Brown Sign ProjectThe Brown Sign Project - Allan FoyAllan Foy is CRM Transformation lead for National Museums Liverpool, leading projects to transform the way the museum group works with its guests and customers. Allan joined National Museums Liverpool in 2018 during a period of change and is continuing to improve and progress their reach and mission.
Allan began his career as a professional dancer, travelling the world on cruise ships, before an injury changed his path and took him to a career in arts management and tourism projects.
You can find more out about Allan here:
https://www.linkedin.com/in...2021-02-2242 min
The Brown Sign ProjectThe Brown Sign Project - Dominic WongDominic Wong is an award-winning creative and innovative marketeer bursting with ideas and he joined us on the podcast to discuss his interesting career path and why he loves the day to day weirdness of the tourism industry!
With a specialism in theme parks, visitor attractions, travel and tourism, Dom is best known for creating and delivering new innovative tourism experiences, creating award-winning education programmes for attraction school trips and being the first Marketing Director at the Harry Potter Studio Tour, overseeing the build, launch and first three years of opening.
You can find out...2021-02-1139 min
The Brown Sign ProjectThe Brown Sign Project - Kingston MylesKingston Myles is a commercially minded and data driven manager. He works to inspire teams to support change and grow the ‘business’ behind the institution. Kingston is passionate about seeing delivery and is motivated by the happiness success brings to the team.
Kingston shares with us his KNOW, DO, REVIEW approach to getting stuff done.
You can find out more about Kingston here...
https://www.linkedin.com/in/kingston-myles-080088118/
You can find out more about your hosts here...
Carlton - https://www.linkedin.com/in/cgajadhar...2021-02-1129 min
The Brown Sign ProjectThe Brown Sign Project - Joe LaveryJoe Lavery is a marine biologist with a passion for science & engineering. Previously with Merlin Entertainments, Joe lead new developments to improve aquariums whilst working as Global Curator of research & development for 57 SEA LIFE aquariums worldwide.
Joe's experience curating attractions and working on more than twenty-five public aquarium projects across seven time zones, including 12 new builds and 11 major capital projects gives him a unique insight into how tourism and conservation overlap.
Joe is co-host of the Aquariums Explained podcast - https://anchor.fm/aquariumsexplained
and also co-founder of The International Zoo & Aquarium Review...2021-02-1123 min