Shows
“Back to Basics” with Rachael NemethEP2: Building a People First Culture: Training, Hiring, and Leadership in the Service IndustryCelton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry. Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees.Timestamps:Chapters00:00 Introduction to CC's Coffee House and Leadership Journey05:03 The Importance of Community and Guest Service05:04 The want for more tra...
2025-02-1923 min