Shows
The Art of Adjusting® PodcastEpisode #80 - Knowledge is PowerSend us a textThis one’s for the adjusters who keep learning even when nobody’s paying for training anymore.Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp as tech, AI, and consumer expectations change faster than your claim count. They dig into why mold and low-impact claims are making a comeback, how leadership can actually support adjusters, and why communication skills matter just as much as technical ones.It’s a fun, honest conversation about taking ownership of your...
2025-10-2355 minThe Art of Adjusting® PodcastEpisode #53 - Transparency in Adjustment: Public Adjusters Breaking Down BarriersSend us a textIn this insightful episode of The Art of Adjusting®, hosts Chantal Roberts and William Auten are joined by David Princeton, principal consultant at Advocate Claim Service, to discuss the complex roles of public adjusters in the insurance industry. They explore the profession’s intricacies, emphasizing the crucial roles of transparency and ethical standards.David clarifies the often misunderstood position of public adjusters, addressing the stigma of their perceived opposition to carrier adjusters. He highlights a shared goal among all adjusters: to settle claims fairly and uphold high ethical standards, fostering collaboration acr...
2024-10-241h 03The Art of Adjusting® PodcastEpisode #46 - Level Up: Your Guide to Becoming an Expert AdjusterSend us a textJoin Chantal and William on this episode of The Art of Adjusting® Podcast as they dive deep into the journey of becoming an expert claims adjuster. They break down the career path from novice to seasoned professional, emphasizing the value of experience, continuous learning, and self-education. You'll hear them discuss the importance of communication skills, understanding complex insurance policies, and the personal satisfaction that comes with mastering this field.Chantal and William also share practical advice on pursuing professional designations like AIC or CPCU, cross-training in different types of claims, and t...
2024-07-181h 00
Cover To CoverChantal M. Roberts,- The Fairy Tale side of Insurance Chantal M. Roberts,- The Fairy Tale side of Insurance.
CPCU, AIC, RPA, is a self-described insurance nerd with over 20 years of experience as a multi-lined claims adjuster. She is an award-nominated author who has previously written two books. Her newest book is: Once Upon A Claim: Fairy Tales to Protect Your Ass(ets)It provides consumers with a better understanding of property and casualty insurance and claims. Learn more at: tiltingatwindmillspress.com
GUEST WEBSITE:tiltingatwindmillspress.com
SOCIAL MEDIA:
https://www.facebook.com/profile.php?id=10006...
2024-06-2929 min
Profiles in RiskChantal Roberts, CPCU - Author of "Once Upon a Claim" - PIR Ep. 542Tony chats with Chantal Roberts, long-time insurance professional, fellow CPCU, and author of the new book "Once Upon a Claim". A wonderful, uplifting conversation you should not miss!Chantal Roberts: https://www.linkedin.com/in/chantal-roberts-cmrconsulting/Once Upon a Claim: https://amzn.to/3wi1b7nVideo Version: https://youtu.be/Tnst7XAEA58
2024-05-0949 min
The Art of Adjusting® PodcastEpisode #23 - Coverage with Steve Frattare - ROR's, Non-waivers and DJ ActionsSend us a textIn today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments.Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.Thank you for tuning in to the Daily Claims podcast, and stay tuned for more engaging discussions and valuable res...
2023-07-0625 min
The Art of Adjusting® PodcastEpisode #13 - Bad Faith Landmines with Kevin Quinley - Part 2 of 2Send us a textToday is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 presentations at insurance, risk management and legal conferences. To learn more about Mr. Quinley, be sure to visit his website at www.kevinquinley.comLearn more about our services at Auten Claims and gain insights from CMR C...
2022-09-0137 min
"The Claims Coach" Podcast with Kevin Quinley"The Art of Adjusting: The Unwritten Rules of Claims Handling"In this episode, Kevin Quinley offers his unvarnished views on the recently published book by claim expert Chantal Roberts CPCU and explains why this resource should be a part of any claim professional's bookshelf.To order your copy from Amazon:https://www.amazon.com/gp/product/1737426803?pf_rd_r=DJQK2VEYXD620HR2RDTP&pf_rd_p=5ae2c7f8-e0c6-4f35-9071-dc3240e894a8&pd_rd_r=c577e9e9-1402-4dd5-9d1f-89535050bb32&pd_rd_w=kPDBK&pd_rd_wg=Veu6o&ref_=pd_gw_unk
2021-07-3014 min
"The Claims Coach" Podcast with Kevin QuinleyChantal Roberts CPCU, AIC on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!Chantal Roberts CPCU, ARM on insurance claim issues in medical marijuana, handling claims for the London market, why you should disable your “new email” alerts .. and much more!
2018-10-0538 min