Charlotte Ward - Podcast Details

Shows

WCNC Charlotte To GoKendrick Lamar, SZA and Lovin' Life Music Festival in Charlotte: What to knowUptown Charlotte is set for a bustling weekend as the Lovin’ Life Music Fest and Kendrick Lamar and SZA's Grand National Tour converge from May 2–4. With the festival drawing up to 80,000 attendees to First Ward Park and the concert at Bank of America Stadium, expect significant crowds and traffic. If you're traveling in or around Uptown this weekend, you most likely will be impacted. Here's what to know before heading out: https://www.wcnc.com/article/entertainment/lovin-life-music-festival-kendrick-lamar-and-sza-in-charlotte-this-weekend-what-to-know/275-098acfee-d71b-477a-af5c-5ea072c35533WCNC Charlotte To Go is a daily news and weather podca...2025-05-0210 min

Experience Leadership - The Small Business PodcastStop Losing Customers! Secrets to Effective Customer Support with Charlotte WardBeyond the Call: Building Long-Term Customer Loyalty with Charlotte Ward Is your customer support building loyalty—or driving customers away? 🛎 In this episode of Marc Haine Live, we dive deep into the true cost of customer support with the brilliant Charlotte Ward. If you’re a business operator or manager looking to transform your customer support into a loyalty-building machine, this episode is a must-watch. Discover how to prevent costly customer churn and make support your secret weapon for success! About Charlotte Charlotte Ward has spent nearly 30 years delivering, defining and leading exceptional customer care and...2025-01-1348 min

Customer Support LeadersFrom The Archives: 56: Building Leaders in Your Team with Meredith MolloySend us a textEver wondered what distinguishes a true leader from the rest? Join me, Charlotte Ward, as I unlock the secrets of leadership potential within customer support teams alongside Meredith Malloy. Discover how to identify the "unicorns" among your team—those rare individuals who possess the natural empathy and connection skills that are foundational to effective leadership. Meredith sheds light on how these talents can transform into impactful leadership roles, enhancing both employee and customer satisfaction.Meredith also offers invaluable guidance for those aspiring to lead, stressing the importance of proactive engagement and a...2024-09-1307 min

Customer Support Leaders277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert CabralSend us a textUnlock the secrets to mastering technical customer service as we, Charlotte Ward and Robert Cabral, guide you through the art of enlisting engineering support for complex inquiries. You'll discover how data-driven strategies can transform your support processes, leading to a drastic reduction in ticket escalations. Robert shares his expertise on creating a robust taxonomy for categorizing issues, ensuring clarity and efficiency in resolving them. We promise you'll leave with actionable insights into improving collaboration between support and engineering—essential knowledge for anyone navigating the SaaS landscape of platforms like DataCamp.Robert an...2024-09-0622 min

Next in QueueYou’re Gonna Need a Bigger Boat featuring Charlotte WardFor nearly 50 years, a mere two musical notes have evoked suspense for those who have seen the 1975 film, Jaws. The movie launched the career of composer, John Williams, and the movie became the prototype of the summer blockbuster. Roy Schneider’s character, police chief Martin Brody, leads a small team of two experts to go after the beach town’s biggest problem – a man-eating great white shark. But when he realizes the scope and size of the problem, he decides that his small team and their small boat may not be up to the task. Supporting customers when t...2024-08-1655 min

Customer Support Leaders272: Transforming Support Teams: Leadership, Collaboration, and Building Cross-Functional Relationships; with Steve TondéSend us a textEver wondered how a support desk manager transforms the reputation of their team from the "black sheep" to a pivotal player in brand development and customer interaction? Join me, Charlotte Ward, as I sit down with Steve Tondé from PayShepherd, a Canadian fintech company, who shares his transformative leadership journey and the evolving role of support teams in today's tech-driven landscape. With the rise of SaaS, support teams are stepping into the spotlight, and Steve shares how engaging with critical departments like finance and product development can prioritize customer feedback and drive impactful c...2024-06-2821 min

Customer Support Leaders267: Finding the Balance Between Product and Functional Expertise; with Colin FlaniganSend us a textFinding the Balance Between Product and Functional Expertise; with Colin FlaniganUnlock the secrets of superior product support with Charlotte Ward and special guest Colin Flanigan, Director of Customer Experience at Sage, in a conversation that promises to elevate your understanding of customer experience leadership. If you've ever pondered the perfect balance of product and role knowledge for leaders, our discussion serves as a treasure map to the middle ground where understanding meets practical leadership. We confront the challenges head-on as we scale the heights of team expansion, navigate the technical...2024-05-1036 min

Customer Support Leaders266: The Art of Crafting Impactful Survey Questions; with Nick ZeislerSend us a textPrepare to be enlightened as we sit down with the incomparable Nick Zeisler, or Zee as we fondly call him, for a riveting discussion on the essential role of Voice of the Customer (VOC) programs. This episode promises to transform your approach to customer feedback, from mere data points to actionable insights that can prevent your company from breaking its brand promise. Zee passionately dissects the futility of feedback collection without intent, emphasizing the profound power of VOC when it's used to cultivate genuine customer relationships and improve response rates to surveys.2024-05-0316 min

Customer Support Leaders265: Nurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason YunSend us a textNurturing Your Professional Network: Authentic Strategies for Support Folk; with Jason YunHave you ever felt like a solitary island in the vast ocean of your professional life? This sensation is all too familiar for support professionals, like me, Charlotte Ward, and my esteemed guest Jason Yun.Jason has been in the support leadership space for a decade+. Focusing on hypergrowth early stage startups such as Lyft and Instacart, he has been figuring out how to build consumer trust in a diverse array of industries - on-demand services...2024-04-2727 min

Customer Support Leaders260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah CaminitiSend us a textRevolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti Get ready to revolutionize your perspective on customer support as Sarah Caminiti joins me, Charlotte Ward, to unveil the power of all-hands support. Imagine a workplace where the CEO and the newest developer alike roll up their sleeves to tackle daily customer queries. This is the reality at Sarah's company, DNSimple, where fostering a deep understanding of customer needs across all team levels has led to a transformative support experience. We delve into the nuances of creating a kn...2024-03-1524 min

Customer Support Leaders259: Mastering Adaptive Leadership in the Face of Change; with Neal TravisSend us a textSteer your team through the rollercoaster of change with wisdom from Neal Travis, Support & Admissions Manager at the Academy to Innovate HR (AIHR) and host of the Growth Support podcast. Neal is a seasoned leader in customer support, who joins me, Charlotte Ward, in unpacking the secrets of adaptive leadership. Discover how to not only navigate but also communicate the often turbulent waters of change, ensuring your team remains unified and forward-moving. Neal's expertise shines as we explore the different needs of team members and the importance of learning from each twist and...2024-03-0824 min

Customer Support Leaders256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec MoloneySend us a textThe Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec MoloneyUnlock the secrets of thriving within a globally distributed team as Alec Moloney and I, Charlotte Ward, reveal the unexpected benefits and strategies for success from our experiences at Snowplow. Imagine the energy and innovation that stems from a melting pot of cultural backgrounds and time zones – that's what you'll discover in our latest podcast. Alec, all the way from Australia, joins me to share the vibrant mix of perspectives that fuel creativity and problem-solving in a r...2024-02-1624 min

Charlotte Readers PodcastYear-End Episode with the Storied Charlotte Blog, Publishing Tips, and Favorite 2023 ReadsIn this episode 371, we’re wrapping up a big year for the podcast in a big way. Special guest Mark West returns to share his highlights of the literary year in Charlotte. We’ll talk about takeaways from publishing nine–yes, nine–books on the podcast this year. And we also have our top reads for 2023. Today’s Featured Topics Act 1: Writer, professor, and literary blogger Mark West, riding along with us as a co-host this episode, shares some of his favorite literary happenings from 2023, the backstory of his blog, and what he loves about the Charlo...2023-12-261h 29

How to Smash the Motherhood PenaltyCharlotte Ward: Re-imagining the Workplace.This week, our guest is Charlotte Ward, the Chief People Officer for Kiwibank. I reached out to Charlotte when I saw that they had created a part time role for one of their senior leaders when they returned from parental leave. Creating senior roles that can be completed in part time hours is one of the ways we will smash the motherhood penalty. This is how we can continue to build our careers instead of side stepping it. Charlotte very generously shares her story, shines a light on how her family works, and provides observations from her career on...2023-10-1638 min

Charlotte Meier read [Epub] The Lifeguards by Amanda Eyre Ward read [Epub]The Lifeguards by Amanda Eyre Ward**Download Book Here ==> https://clandakanbook.blogspot.com/58537352-the-lifeguardsread [Epub]The Lifeguards by Amanda Eyre WardRead OnlineThe Lifeguards by Amanda Eyre Ward is a great book to read and that's why I recommend reading or downloading ebook The Lifeguards for free in any format with visit the link button below.**Read Book Here ==> https://clandakanbook.blogspot.com/58537352-the-lifeguards**Download Book Here ==> https://clandakanbook.blogspot.com/58537352-the-lifeguardsBook Synopsis : Austin's Zilker Park...2023-09-1800 min

Charlotte Meier READ [Pdf] Lover Arisen (Black Dagger Brotherhood, #20) by J.R. Ward READ [Pdf]Lover Arisen (Black Dagger Brotherhood, #20) by J.R. Ward**Download Book Here ==> https://opewarnete.blogspot.com/58438622-lover-arisenREAD [Pdf]Lover Arisen (Black Dagger Brotherhood, #20) by J.R. WardRead OnlineLover Arisen (Black Dagger Brotherhood, #20) by J.R. Ward is a great book to read and that's why I recommend reading or downloading ebook Lover Arisen (Black Dagger Brotherhood, #20) for free in any format with visit the link button below.**Read Book Here ==> https://opewarnete.blogspot.com/58438622-lover-arisen**Download Book Here ==> htt...2023-09-1700 min

The Charlotte Ledger PodcastWhat's new at Charlotte's Johnson & Wales campus, with President Rick MathieuRick Mathieu serves as president of Johnson & Wales University’s Charlotte campus. Johnson & Wales is a public university with some 1,200 students enrolled in Charlotte. It’s located in the heart of Charlotte's Third Ward.On this episode of The Charlotte Ledger Podcast, Mathieu sat down with The Ledger’s Cristina Bolling on campus of Johnson & Wales to talk about what's new at the university, his take on the state of higher education, and how Johnson & Wales fits into the greater Charlotte community. For more information about The Charlotte Ledger, or to sign up for our newsle...2023-09-1624 min

Healing & Dealing13. A Path to Inner Healing and Growth with Life Coach Tammy WardJoining us in today’s episode of Healing and Dealing podcast is Tammy Ward, a life coach, personal development coach and a transformation and spiritual coach. She will share her journey towards personal growth, self-discovery and energy management. In this conversation, we will highlight the importance of moving away from a victim mentality and embracing empowerment by reframing one's perspective on past traumas and challenges. This episode will emphasize the significance of self-love, self-care, and inner healing as key components of personal development. We will also touch on the practice of being present in the moment, releasing attachments to neg...2023-08-2354 min

Charlotte Readers PodcastJay Ward’s Poetry, the Power of Reading Aloud, and More Details in Fiction WritingIn this episode 326, we feature Composition, an artful new collection from Charlotte’s inaugural poet laureate, Jay Ward. Charlotte Lit continues their mini-series on detail in writing, and George Harold Trudeau gets us thinking about the power of reading aloud. And we’ll share book recommendations! Today’s Featured Authors: Junious “Jay” Ward: Time Stamp: 8:45 Charlotte Poet Laureate and National Slam champion Jay Ward shares his debut full-length poetry collection, Composition, which dives deep into the formation of self. Learn more at https://jwardpoetry.com/. George Harold Trudeau: Time Stamp: 46:25 George Harold Trudeau sh...2023-02-141h 04

The Charlotte is Creative PodcastCharlotte Poet Laureate Jay WardCharlotte is Creative's Matt Olin sits doen with Charlotte Poet Laureate Jay Ward, to learn more about how one becomes a Poet Laureate, and why he hid his talent for many years.2023-02-0840 min

The Ward FamilyCharlotte, welcome to the ward family!We sit down with Charlotte and get to know more about her life including having immigrant parents, pursuing (a lot of) schooling and professional training, and helping her children find their place in the world.2022-09-1019 min

MARKETECH APAC PodcastMARKETECH Expert Up Close | Charlotte Ward | Empowered Women SeriesIn this episode, we feature Charlotte Ward, Founder and Director of Agnes Media. This episode unravels the journey of Charlotte when she started off as a digital planning manager in Dubai, to exploring the marketing industry as a freelancer, and now hustling her way as the owner and director of Agnes Media, a measurement-first agency. Soaring to new heights and continuously overcoming new challenges in the industry, Charlotte definitely proves herself, an empowered woman of her own. --- Send in a voice message: https://podcasters.spotify.com/pod/show/marketech-apac/message 2022-03-2822 min

Customer Support Leaders221: “In Support, I Believe…” with Charlotte WardSend us a textWeek 83 Topic: “In Support, I Believe…”Your very host, Charlotte Ward, tells of her most fundamental Support Belief: Metrics should measure, not rule.Support the show 2021-08-1308 min

Breaking the Glass SlipperMaking the ordinary monstrous with Catriona WardWhy do we need monsters in our fiction? Why do we want to be frightened? When they pick up a book, do readers enter into a pact with a writer, as Catriona Ward describes: a pact that says I share your fear, let’s face it together? We asked Catriona about the nature of fear, whether […] The post Making the ordinary monstrous with Catriona Ward first appeared on Breaking the Glass Slipper.2021-04-2957 min

Breaking the Glass Slipper: Women in science fiction, fantasy, and horrorMaking the ordinary monstrous with Catriona WardWhy do we need monsters in our fiction? Why do we want to be frightened? When they pick up a book, do readers enter into a pact with a writer, as Catriona Ward describes: a pact that says I share your fear, let’s face it together? We asked Catriona about the nature of fear, whether […] The post Making the ordinary monstrous with Catriona Ward first appeared on Breaking the Glass Slipper.2021-04-2957 min

Support Heroes by KaizoEp.18 Top Tips for Remote Teamwork - Charlotte Ward & Brittany Ferguson Exchange Knowledge and ExperiencesIn this episode, Brittany Ferguson- Senior Manager of Customer Support at Brio Systems, Inc and a manager new to remote teamwork, exchanges lessons learned with our first returning guest, Charlotte Ward- Head of Support at Snowplow and long-time remote manager. Tune in for details on remote management, teamwork, training, culture building, communication, documentation and much more on this topical episode of Support Heroes by Kaizo. Our solo episode with Charlotte is a great prequel or followup to this discussion. Visit snowplowanalytics.com & getbrio.com for more info. Happy listening!2021-03-0355 min

Support Heroes by KaizoEp.15 The Unexpected Leader - How Charlotte Ward Became a Support Leader at SnowplowIn this episode, Charlotte Ward chronicles her transformation from being a shy technical support agent to becoming a vocal leader of a distributed team as Head of Support at Snowplow. At the tail-end of the show, Charlotte shares some top tips on remote management/teamwork developed from years managing and working in distributed teams. Visit snowplowanalytics.com for more info. We hope you enjoy this giggly and informative episode!2021-02-101h 03

Customer Support Leaders165: Year in Review: Can’t Get No SatisfactionSend us a textWeek 52: Year in ReviewJust Charlotte this week! It’s the first day of 2021, so to conclude our review of 2020 on the podcast, let’s talk about satisfaction in an otherwise unsatisfying year. Support the show 2021-01-0115 min

Customer Support Leaders164: Year in Review: Successful ImprovementsSend us a textWeek 52: Year in ReviewJust Charlotte this week! How do we ensure our processes are the best they can be, and that they stick?Support the show 2020-12-3111 min

Customer Support Leaders163: Year in Review: Looking Back at ForecastingSend us a textWeek 52: Year in ReviewJust Charlotte this week! This time we look at forecasting fur the future, however uncertain it may be.Support the show 2020-12-3014 min

Customer Support Leaders162: Year in Review: Growing the Business through SupportSend us a textWeek 52: Year in ReviewJust Charlotte this week! Growing pains again, or opportunities. This time, we explore how to leverage Support in revenue generation.Support the show 2020-12-2914 min

Customer Support Leaders161: Year in Review: Growing Teams and LeadersSend us a textWeek 52: Year in ReviewJust Charlotte this week! Today, I look back on some of the pains of growing teams. Support the show 2020-12-2819 min

Customer Support Leaders160: Year in Review: Bringing People TogetherSend us a textWeek 51: Year in ReviewJust Charlotte this week! As we spend time with family and friends, I look back at when I brought podcast guests together.Support the show 2020-12-2504 min

Customer Support Leaders159: Year in Review: Careers and HiringSend us a textWeek 51: Year in ReviewJust Charlotte this week! Looking at building a career in Support next year? This episode is for you!Support the show 2020-12-2413 min

Customer Support Leaders158: Year in Review: Numbers and BeyondSend us a textWeek 51: Year in ReviewJust Charlotte this week! As we approach a big number, I revisit the week where we looked beyond the numbers.Support the show 2020-12-2309 min

Customer Support Leaders157: Year in Review: Reviews, Goals and PerformanceSend us a textWeek 51: Year in ReviewJust Charlotte this week! A year in review deserves a look back at other reviews.Support the show 2020-12-2209 min

Customer Support Leaders156: Year in Review: MetricsSend us a textWeek 51: Year in ReviewJust Charlotte this week! So many leaders, so many lenses on support metrics!Support the show 2020-12-2112 min

Customer Support Leaders155: Year in Review: Leadership CareersSend us a textWeek 50: Year in ReviewJust Charlotte this week! In a year where I started a new role, it’s also been interesting to explore careers in Support, and other folks’ leadership experiences.Support the show 2020-12-1816 min

Customer Support Leaders154: Year in Review: Frustrations and Awkward ConversationsSend us a textWeek 50: Year in ReviewJust Charlotte this week! I look back at my own awkward conversations, and wonder why the world isn’t changing faster.Support the show 2020-12-1714 min

Customer Support Leaders153: Year in Review: The First WeekSend us a textWeek 50: Year in ReviewJust Charlotte this week! I look back over the first week’s topic: Empathy in Customer SupportSupport the show 2020-12-1609 min

Customer Support Leaders152: Year in Review: Podcast Journey Part 2Send us a textWeek 50: Year in ReviewJust Charlotte this week! How remote work and the podcast have intertwined.Support the show 2020-12-1505 min

Customer Support Leaders151: Year in Review: Podcast Journey Part 1Send us a textWeek 50: Year in ReviewJust Charlotte this week! Here I tell a little about where it all began….Support the show 2020-12-1410 min

Customer Support Leaders109: Panel: If I Knew Then, What I Know Now….Send us a textSpecials: Panel 10Five leaders join me to talk about the wonderful, frustrating and elusive nature of hindsight. If only we’d know then, what we know now.Support the show 2020-09-041h 02

Customer Support Leaders108: Fireside with Chris TaylorSend us a textSpecials: Fireside 4Chris Taylor joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more relaxed, longer chat. Chris is moving to a house with a fireside very soon, but for now, we content ourself with a conversation on the challenges of forecasting for scale-up.Support the show 2020-08-2823 min

Customer Support Leaders107: Panel: Metrics 2.0Send us a textSpecials: Panel 9Five leaders join me to talk about the evolution of metrics in Support - which I’m whimsically calling Metrics 2.0. Welcome to Antonio King, who joins me for the first time. Watch out for him later in the series.Support the show 2020-08-2155 min

Customer Support Leaders106: Fireside with Josh MagsamSend us a textSpecials: Fireside 3Josh Magsam joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more relaxed, longer chat. Josh is in the room next-door to a fireside, and this time we talk about the role of Support in the wider CX space.Support the show 2020-08-1421 min

Customer Support Leaders105: Panel: Support Leadership 2.0Send us a textSpecials: Panel 8Six leaders join me to talk about the future of Support Leadership - which I’m whimsically calling Support Leadership 2.0. Welcome to Zeni Bandy and Ethan Walfish, who join me for the first time. Watch out for them later in the series.Support the show 2020-08-0758 min

Customer Support Leaders104: Fireside with Simone SecciSend us a textSpecials: Fireside 2Simone Secci is second up in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more relaxed, longer chat. In a rapidly developing tradition, Simone also brings a fireside (albeit a virtual one) to our discussion on data in support.Support the show 2020-07-3136 min

Customer Support Leaders103: Panel: Managing ChangeSend us a textSpecials: Panel 7Six leaders join me to talk about managing change. We come to the conclusion it involves data, a 4-type taxonomy, a workshop, and a lot of cheese.Support the show 2020-07-2458 min

Customer Support Leaders102: Fireside with Ash RhodesSend us a textSpecials: Fireside 1Our new Customer Support Leaders Fireside series kicks off this week! In these sessions, guests bring their own topics for a more relaxed, longer chat. First up is Ash Rhodes, brings his own topic, AND his own fireside! Here we are, talking about losing key contributors in his team.Support the show 2020-07-1724 min

Customer Support Leaders101: Panel: Return to NormalitySend us a textSpecials: Panel 6Six leaders join me to talk about the impact of the recent COVID crisis on Support, and how we might return to normality.Support the show 2020-07-091h 02

Customer Support LeadersA Small AnnouncementSend us a textOne hundred episodes is a great place to change pace for a few weeks, just like we did at episode 50. So, stay tuned for some more panels!Support the show 2020-07-0601 min

Customer Support Leaders100: Process Improvement with Alyssa PercellSend us a textWeek 26 Topic: Process ImprovementAlyssa gets all “meta” on me, with the idea of having a process for process improvement!Support the show 2020-07-0307 min

Customer Support Leaders99: Process Improvement with Ash RhodesSend us a textWeek 26 Topic: Process ImprovementAsh and I talk about how a culture willing to accept feedback and examination is best placed to improve on the status quo.Support the show 2020-07-0206 min

Customer Support Leaders98: Process Improvement with Matt DaleSend us a textWeek 26 Topic: Process ImprovementMatt Dale and I talk about choosing the right time for big changes, and the right time for small improvements.Support the show 2020-07-0106 min

Customer Support Leaders97: Process Improvement with Kaylin BaileySend us a textWeek 26 Topic: Process ImprovementKaylin Bailey and I talk about asking the same question five times, and how we communicate the outcomes.Support the show 2020-06-3007 min

Customer Support Leaders96: Process Improvement with Denise TwumSend us a textWeek 26 Topic: Process ImprovementDenise Twum joins me for the first time to talk about the joys of automation!Support the show 2020-06-2907 min

Customer Support LeadersBonus - A Little Look Back!Send us a textToday, I spend some time looking back at some of my favourite bits. It was so hard to choose. Also, I have a request for you.Support the show 2020-06-2211 min

Customer Support Leaders95: First 30 Days with Greg SkirvingSend us a textWeek 24 Topic: First 30 Days in a New RoleGreg Skirving joins me to talk about spending time intentionally building relationships and observing the status quo.Support the show 2020-06-1906 min

Customer Support Leaders94: First 30 Days with Alyssa PercellSend us a textWeek 24 Topic: First 30 Days in a New RoleAlyssa Percell and I start talking about ‘new to us’ roles, but unexpectedly dwell more on the plans we’re forming before we even get in the door.Support the show 2020-06-1806 min

Customer Support Leaders93: First 30 Days with Natalie RuhlSend us a textWeek 24 Topic: First 30 Days in a New RoleNatalie Ruhl and I talk about all those notes you take in the first month, and when it all starts to come together.Support the show 2020-06-1706 min

Customer Support Leaders92: First 30 Days with Lauren Rose EimersSend us a textWeek 24 Topic: First 30 Days in a New RoleLauren Rose Eimers and I talk about how important it is to listen, so you can learn.Support the show 2020-06-1606 min

Customer Support Leaders91: First 30 Days with Stacy JustinoSend us a textWeek 24 Topic: First 30 Days in a New RoleStacy Justino joins the podcast for the first time talk about being patient with ourselves in a new role.Support the show 2020-06-1506 min

Customer Support Leaders90: Cross-cultural Support with Josh MagsamSend us a textWeek 23 Topic: Cross-cultural SupportJosh Magsam helps me round out the week with an unexpected turn. This time, instead of talking about customers, we talk about the different cultures in our teams.Support the show 2020-06-1206 min

Customer Support Leaders89: Cross-cultural Support with Simone SecciSend us a textWeek 23 Topic: Cross-cultural SupportSimone Secci comes up with a brilliant analogy to the name for subtitling and translation in the movies - “adaptation” - and how that works for Support, too.Support the show 2020-06-1107 min

Customer Support Leaders88: Cross-cultural Support with Aurore LanchartSend us a textWeek 23 Topic: Cross-cultural SupportAurore Lanchart has led teams supporting customers across the world, and here wee talk about how culture is more than just the language.Support the show 2020-06-1007 min

Customer Support Leaders87: Cross-cultural Support with Ulrike PitzschkeSend us a textWeek 23 Topic: Cross-cultural SupportUlrike Pitzschke and I compare notes on our respective nationalities and how, in the heart of Europe, what you really need are cultural gymnasts.Support the show 2020-06-0907 min

Fifteen In QuarantineEpisode 26: What It’s Actually Like Turning Fifteen In QuarantineIn episode 26 (the unofficial finale) of Fifteen In Quarantine, Charlotte discusses all aspects of her birthday and what it’s actually like turning Fifteen In Quarantine.2020-05-0118 min

Fifteen In QuarantineEpisode 25: Answers From Andover (With Eleanor Mayer)In episode 25 of Fifteen In Quarantine, Charlotte is joined by Andover resident Eleanor Mayer to discuss quarantine from a whole new perspective.2020-04-2812 min

Fifteen In QuarantineEpisode 24: Her Senior Year Went Down The Drain: Her Thoughts (With Emma Grayeb)In episode 24 of Fifteen In Quarantine, Charlotte is joined by Emma Grayeb to discuss Emma’s thoughts on her senior year going down the drain.2020-04-2722 min

Fifteen In QuarantineEpisode 23: Great Recipes To Make While In Quarantine (With Katie Koslow)In episode 23 of Fifteen In Quarantine, Charlotte is joined by her friend Katie to discuss great recipes you can make while in quarantine.2020-04-2613 min

Fifteen In QuarantineEpisode 22: How Music Has Helped Me Survive This Quarantine PeriodIn episode 22 of Fifteen In Quarantine, Charlotte talks about how music has helped her and can help you survive this uncertain time.2020-04-2510 min

Fifteen In QuarantineEpisode 21: How My School Has Adapted To E-LearningIn episode 21 of Fifteen In Quarantine, Charlotte talks about what her school has done in order to fully adapt to e-learning.2020-04-2407 min