Shows
The Unscripted ClimbEp 4 – Sarah Cano: From Hailstorm Hustle to Roofing PowerhouseSend us a textSarah Cano didn’t plan to start a roofing company—but when a hailstorm hit, she built Rooforia from the ground up.In this episode of The Unscripted Climb, Sarah shares how she grew a multimillion-dollar business in one of the most male-dominated industries out there. From defining core values to building a team that actually believes in them, she walks through the wins, losses, and lessons that shaped Rooforia’s success.We talk marketing, leadership, simplification, and why vulnerability might be your best business asset.💡 Takeaways...
2025-07-1034 min
Veteran VenturesHow to Leverage the VA Home Loan to Create Generational Wealth - Chris Cano | Ep 45In this episode of Veteran Ventures, we sit down with Chris Cano – Navy veteran, entrepreneur, and Partner at REV Mortgage.Chris spent 10 years in the Navy on fast attack submarines. He started originating loans while still on active duty and went on to buy 7 houses in Hawaii, proving that building wealth doesn’t have to wait until after the military.Now based in San Antonio, Chris leads the REV Mortgage team and helps veterans across the country understand and leverage their VA loan benefits to build generational wealth.In this conversation, we explore:
2025-06-241h 35
The 50/50 PodcastEp. 122, Chris Bezner, President of TASCO & Head WSOC Coach, Wylie HSIt's a Special Edition Podcast as we have Breaking News from the UIL as Chris Bezner, President of TASCO and Head WSOC Coach of Wylie High School joins us LIVE. We unpack the major breaking news from the UIL to implement the "Mercy Rule," effective immediately for the 24-25 season. We also take an inside look at TASCO as an organization and the many things they have in the works for high school soccer coaches across the State of Texas. Coach Bezner also gives us a behind the scenes look at the upcoming TASCO Coaches Convention, November 21-23, 2024, in...
2024-11-121h 41
Citizen Development LiveChris Cano - Citizen Development without certificationsChris Cano stands in the middle of two worlds: business and IT.
He understands what's essential about business processes, and also knows how to build exactly what teams need to meet their needs.
Check out how Chris builds solutions, and didn't even need to get a complex certification to build on Kissflow.
Looking for statistics around citizen development? Check out this 2024 trends report from Kissflow
https://kissflow.com/citizen-development/citizen-development-trends-report/
2024-11-1125 min
Podcast de Jaime CanoNOCHE OCÉANO 5 MIXED BY JAIME CANOJAIME CANO PRESENTA UNA NUEVA SESION DESDE EL PROGRAMA OCÉANO 5 INSPIRADA EN LA NOCHE DE CLUB. SONIDOS HOUSE MÁS CONTUNDENTES DURANTE 60 MINUTOS DONDE JAIME CANO EXPLORA DESDE EL TECH HOUSE, PROGRESSIVE HOUSE, DEEP HOUSE, MELODIC HOUSE LLEGANDO AL TECHNO. CONECTA CON LA NOCHE DE OCÉANO 5.
TRACKLIST NOCHE OCEANO 5
1 Enamour - Zizzy
2 Chris Lake, Sammy Virji, Nathan Nicholson - Summertime Blues
3 Disclosure – She’s Gone, Dance On (Carlita Extended Remix)
4 RÜFÜS DU SOL - Music is Better (Maxi Meraki Remix)
5 Derek Muller - Bassball
6 CamelPhat feat. Nadia Ali - Endlessly
7 Alex Lago - Muchas Cosas
8 Anyma (ofc) – Sa...
2024-08-061h 40
El podcast de Chris ConectaInformativo 31.julio- El podcast de Chris ConectaSantiago Abascal ha expresado su apoyo a que Jorge Campos se querelle contra Alvise Pérez por revelación de secretos. Los motivos de esta querella son realmente impactantes. Se filtró la identidad de la nueva novia de Jorge Campos, Marta Vidal, quien intentaba ser contratada con un cargo de 'libre designación' a pesar de su escasa experiencia laboral. Además, se reveló una llamada entre Idoia Ribas y Jorge Campos donde se planeaba un golpe institucional contra la Ejecutiva de VOX en Baleares. También se publicaron facturas del Hotel 'Palma Bellver' pagadas con dinero público que Jorge Ca...
2024-07-3111 minEl podcast de Chris ConectaInformativo - El podcast de Chris ConectaSantiago Abascal ha expresado su apoyo a que Jorge Campos se querelle contra Alvise Pérez por revelación de secretos. Los motivos de esta querella son realmente impactantes. Se filtró la identidad de la nueva novia de Jorge Campos, Marta Vidal, quien intentaba ser contratada con un cargo de 'libre designación' a pesar de su escasa experiencia laboral. Además, se reveló una llamada entre Idoia Ribas y Jorge Campos donde se planeaba un golpe institucional contra la Ejecutiva de VOX en Baleares. También se publicaron facturas del Hotel 'Palma Bellver' pagadas con dinero público que Jorge Ca...
2024-07-3109 min
Calling Your Shot PodcastEP:02 Chris Cano Green Beret| Team Room Tactical: Courage Under FireChris Cano Green Beret| Team Room Tactical: Courage Under Fire Join host Chris as he sits down with Chris Cano, a former US Green Beret and the owner of Team Room Tactical, for an adrenaline-fueled conversation about bravery, sacrifice, and service. In this action-packed episode of Calling Your Shot Podcast, Chris Cano shares his remarkable journey from civilian life to the frontlines of combat, including his experiences fighting alongside unlikely allies and his commendable military accolades. Episode Highlights: From Civilian to Soldier: Explore Chris Cano's transformation from...
2024-04-242h 35
I Thought I Was Over ThisThe Healing Power of Community in Grief: Exploring Grief with Guests David Leonard and Chris Cano of New Hope Grief Support [Grief Series 6]Welcome to another episode of I Thought I Was Over This! In today's episode, Dr. Kimber is joined by two incredible guests, New Hope Grief Support's David Leonard (executive director) and Chris Cano (Director of Bereavement Services), who will share their insights and experiences in the realm of grief support.David, a self-proclaimed "high-functioning griever," takes us on a journey through his own grief and the pivotal moment that led him to seek support. Chris shares with us his journey of being around death for most of his life and how experiencing the layers of g...
2023-10-041h 01
Hospitality Leaders - Interviews with hotel, event, and food service expertsPerspectives From Hospitality's Ground Floor with Madison Martin at HiltonThis episode features a conversation with Madison Martin, Senior Event Manager at Hilton, who’s here to talk about the experiences of some of hospitality’s front-line workers.
While I often get the chance to speak with organizational founders and CEOs, Madison brings a ground-level perspective that is sometimes missing in discussions about the evolving needs and expectations of hospitality workers.
As Madison tells it, many organizations often neglect the tangible benefits that most employees are looking for in a post-Covid work environment. Competitive salaries, health insurance, parental leave and...
2023-05-3018 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsMaking Hospitality Skills Useful Anywhere with Peter Ricci at Florida Atlantic UniversityI’m pleased to welcome Peter Ricci, Clinical Associate Professor and Director for the Hospitality & Tourism Management Program at Florida Atlantic University, to hear about the FAU hospitality certificate program.
One of the hallmarks of Peter’s approach to hospitality education is its versatility in its practical applications. People from all kinds of industries outside of hospitality have something to glean from Peter’s program.
As Peter sees it, hospitality isn’t just an industry but a philosophy of customer service that’s transferable to any organization. He instills a desire f...
2023-05-2236 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding Mission-Centric Teams with Kate Porter at the Las Vegas Natural History MuseumFor the difficult work required in the hospitality industry, it’s essential to have a team that’s passionate about the organizational mission. That’s what I discussed on this episode with Kate Porter, Co-Executive Director at the Las Vegas Natural History Museum.
To create a guest-facing experience that’s fun and exciting, a lot of back-end work has to be done by a dedicated staff. If you don’t love what you do, burnout in that environment can be one bad day away. That’s why Kate goes out of her way to put together...
2023-05-1522 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsSleep-Friendly Food Options with Sean Folkson at NightfoodOn this episode, I’m pleased to welcome Sean Folkson, Founder and CEO of Nightfood, to talk about how Sean’s organization is pioneering new healthy choices for hotel guests.
Nightfood is a range of sleep-friendly snacks that provide guests with a healthier alternative to satisfy their late-night cravings. Nightfood manufactures cookies, ice cream, chips and more to accommodate all kinds of customer tastes.
To Sean, this is an important step in diversification for hotels. It’s an opportunity for them to capitalize on wellness trends and cater to guests...
2023-05-0820 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsUsing Tech in Direct Response Marketing with Joe Gray at SalesHop.io and Glacier HospitalityOn this episode, I’m joined by Joe Gray, Co-Founder of SalesHop.io and VP of Sales at Glacier Hospitality, to hear how he’s using technology in conjunction with direct response marketing to reach new markets for his family’s hotel group.
Joe’s parents got into the hotel business before Joe was 10 years old, and he’s been a part of their sales and marketing team since college. After Covid-19, Joe struck out on his own to learn from career professionals in the marketing space. He founded SalesHop.io before returning to the family...
2023-05-0123 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLeveraging Social Media with Megan Thomas at The Social ReserveI’m excited to welcome Megan Thomas, Social Media Consultant and Owner of The Social Reserve, to the podcast to discuss the role of social media in hospitality.
Megan got her start in the hospitality industry working at the front desk of a hotel before eventually working her way up to Assistant General Manager. When the Covid-19 pandemic brought hard times to the industry, Megan branched out on her own to find ways she could help hospitality navigate that tumultuous period. She quickly found success as a social media consultant and strategist and founded Th...
2023-04-2418 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLeveraging AI To Improve Customer Satisfaction with Logan Nicholson at LocalEyesNew technology has the potential to revolutionize the guest experience in the hospitality industry. Logan Nicholson, CEO and Founder of LocalEyes, is bringing the best of AI and process automation to hoteliers to help them improve guest satisfaction and increase revenue.
Guests are most likely to enjoy a hotel stay when they have a convenient way of communicating their needs and when those needs are promptly met. In the past, a flood of guest communications often meant that hotel staff were overwhelmed and unable to respond to each guest in a timely manner.
2023-04-1726 min
LMPODCASTExperiencias Paranormales ft. Luis Pedro Cano, LMPodcast Temporada 2 Ep. 3¡Bienvenidos a LMPodcast, el podcast más divertido y temerario del momento! Hoy hablaremos de un tema que nos pone los pelos de punta: ¡La peor experiencia paranormal de Luis Pedro Cano! No olviden seguirnos en Spreaker para más contenido comó este. Besitos donde no pega el sol
2023-04-1007 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe New Normal of Live Events with Troy Springer at Elevate Production GroupOn this episode, I’m joined by Troy Springer, President at Elevate Production Group, to hear how he’s championing a return to live, in-person meetings and how his industry has evolved in a post-pandemic world.
Event planners all over the world were forced to construct entirely new business models in the wake of the Covid-19 pandemic. The rise of virtual meetings meant that technology played a much bigger role in these events and industry leaders became comfortable forgoing in-person collaboration.
Troy is at the forefront of bringing live meetings back but in a very diff...
2023-04-0924 min
Adventures In BusinessAdventures in Business (Episode 9)- Chris CanoIn this episode we learn more about Chris Cano's journey through the hotel world and why he is excited about his next step.
2023-04-061h 00
The Indestructible PodcastChris Mitchell: Houston Sax Player that went from street performer to TikTok SensationOn this edition of the show Danny Interviews Tik Tok Sensation Chris Mitchell as they chat about Chris' incredible journey from being a street performer to now a touring musician. Chris shares his strategy for how he was able to utilize TIK TOK to build his brand and how social media helped facilitate his fan base. This is a great show for anyone interested in using social media to help build their brand.
listen on and stay Indestructible!
#chrismitchell #tiktok #dannycano #podcast
Check out his TikTok @ChrisMitchellJazz
Check out his Album...
2023-04-0419 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsPursuing Specialization and Differentiation with Randy McKay at Carolina Theater of DurhamOn this episode, I’m joined by Randy McKay, President and CEO at the Carolina Theatre of Durham, to hear how he’s using his organization’s available resources to create unique experiences that his guests can’t find anywhere else.
Randy’s passion for theater goes back to his childhood days of wanting to be an actor, a passion which eventually shifted to encompass the behind-the-scenes production elements of live shows and concerts.
The Carolina Theatre of Durham is one of the most unique venues Randy has been a part of...
2023-04-0226 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsMerging Human Empathy and AI Technology with Josiah Mackenzie at HotelOperations.comI’m pleased to welcome back Josiah Mackenzie, Publisher at HotelOperations.com, for his second appearance on the podcast, this time to discuss the role of AI in the future of hospitality.
As Josiah sees it, hospitality is a human industry through and through, and the foundation of success will always be meaningful human relationships. That doesn’t mean that technology won’t play an important role in shaping those relationships, though.
AI is an important pattern recognition and analytics tool. It has the capacity to automate monotonous tasks, freein...
2023-03-2730 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a More Empathetic Team with Tara Gallina at Take Root Hospitality GroupOn this episode, I’m joined by Tara Gallina, Co-Owner of Take Root Hospitality Group, to hear how she’s working to create a more empathetic hospitality industry.
Tara is a fine dining veteran, having worked at the prestigious Blue Hill at Stone Barns in New York before taking her expertise to St. Louis and opening four outstanding restaurants of her own.
In each of her businesses, Tara works tirelessly to cultivate a leadership team that is understanding and empathetic towards the needs of its staff. Whether it’s throug...
2023-03-2024 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCultivating a Communal Experience with Tearlach Hutcheson at Studio Movie GrillOn this episode, I’m joined by Tearlach Hutcheson, Vice President of Film at Studio Movie Grill, to hear how the film industry is continuing to bring people together in a post-pandemic world.
Tearlach is passionate about good storytelling and about experiencing those stories together with others. His dedication to these values drew him into the film industry. He’s been striving to cultivate an environment of shared narrative experiences for the better part of two decades.
To him, movie theaters are special because they allow strangers to get together and bond over an engaging stor...
2023-03-1319 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsEmbracing Digital Hospitality with Valerie Bihet at VIBE AgencyOn today’s episode, I’m joined by Valerie Bihet, owner of VIBE Agency, to hear how she and her team continue to stay on top of a constantly evolving industry.
One of the hardest-hit corners of the hospitality industry as a result of Covid was the event planning sphere. While many events in 2020 and beyond were canceled, others shifted to a virtual or hybrid model. That shift is shaping the future evolution of event coordination.
Valerie’s organization not only seeks to capitalize on the new virtual hospitality landscape but on the concept of indust...
2023-03-0626 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHands-On Education with Joseph Gormley at the College of Southern NevadaOn this episode, I’m joined by Joseph Gormley, Professor and Hospitality Management Chair at the College of Southern Nevada.
Joseph initially pursued a career in aerospace engineering but pivoted to an undergraduate degree in business which he used to start an Italian ice food truck company. Between that entrepreneurial experience, his time running a restaurant and his eventual MBA, Joseph has become the ideal candidate for training and equipping future hospitality leaders for success.
Joseph’s approach to education prioritizes hands-on experience. Students in his program have knives in hand and are actively practicing esse...
2023-02-2721 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsForging Relationships Between Organizations with Luis Rivera at White Oak Music HallOn this episode, I’m joined by Luis Rivera, General Manager at White Oak Music Hall, for an exploration of the ways that relationships between hospitality leaders at different organizations can help strengthen the industry as a whole.
While Luis was initially in training to be an engineer, volunteering at a music festival allowed the industry to get its hooks in him, and he’s been committed to creating memorable concert experiences ever since.
His passion for the live music industry means he wants to see all concert venues thrive, not just his own. He and...
2023-02-2022 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a Hospitality Ecosystem with Todd Richardson at Crosstown Redevelopment CooperativeOn this episode, I’m joined by Todd Richardson, President at the Crosstown Redevelopment Cooperative, to hear how he’s using his experience in both the arts and hospitality to cultivate a thriving, connected local community.
Todd’s background in the arts has given him a passion for both individual expression and human connectivity. To him, that’s the purpose of both the arts and hospitality: to bring people together.
The Crosstown Concourse is a manifestation of that passion, where arts and entertainment venues live side-by-side with healthcare facilities, restaurants, retail stores, offices and apartments, all in o...
2023-02-1327 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHospitality Advocacy with William "Chip" Rogers at the American Hotel and Lodging AssociationOn this episode, I’m joined by William “Chip” Rogers, President and CEO at the American Hotel and Lodging Association, to hear about the ways he and his organization are trying to make the hospitality industry safe and inclusive for everyone.
William has a passion for not only the industry itself but also the people who make it what it is. His efforts revolve largely around protecting the ground-level workers in hotels all over the country. Whether it be exploitative work requirements or dangerous guests, William works against many of the common dangers plaguing hospitality staff.
For...
2023-02-0629 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBeing a Self-Aware Leader with Natalie Shirley at the National Cowboy & Western Heritage MuseumOn this episode, I’m joined by Natalie Shirley, President and CEO at the National Cowboy & Western Heritage Museum, for a conversation about catering your leadership style to match your strengths.
Natalie is a self-described fixer and she was hand-selected to help revitalize a museum that was struggling with financial stability and general workplace health. She revamped the budget and incorporated staff feedback and individual mentorship into the workplace culture to make the museum a place where employees actually wanted to work.
Natalie knows her strengths and her leadership ability and so, despite the success sh...
2023-01-3022 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a Workplace Community with Katie Stump at The Greens Country ClubOn this episode, I’m joined by Katie Stump, General Manager and Human Resource Director at The Greens Country Club, to hear how she’s cultivating a community consisting of both guests and staff.
Katie is a hospitality leader through and through. She came through culinary school at a young age and began work in the food service industry almost immediately after. From line cook to general manager in a fine dining steakhouse, the skills Katie gained eventually led her to manage both operations and human resources at The Greens Country Club.
While many hospitality lead...
2023-01-2318 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCreating Authentic Community with Mike Knopp at RIVERSPORT FoundationOn this episode, I’m joined by Mike Knopp, Executive Director at RIVERSPORT Foundation, to learn how Mike is using outdoor recreation as a vehicle for uniting his local community.
Outdoor sports was a hobby of Mike’s, even as his professional journey saw him moving toward a career as a lawyer. His legal training served him well in several appearances before the city council in Oklahoma City, where he secured funds to reinvigorate the Oklahoma River. After this success, he left the legal profession behind, and Mike’s hobby became his new career.
Mike works...
2023-01-1623 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCultivating Team Creativity with Eileen Andrade at FINKA Table & TapOn this episode, I have an illuminating conversation with Eileen Andrade, Restaurant Owner at FINKA Table & Tap, who also owns several other outstanding Miami restaurants.
Eileen is part of a hospitality dynasty — her family have been restaurant owners in Cuba and the United States going back multiple generations. That history means she’s witnessed almost everything the restaurant world can offer and it’s made her creative in her approach to food service.
She tries to cultivate a similar creativity in her team through open communication and regular check-ins. She creates an environment where employees feel e...
2023-01-0920 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLiving Your Why with Matt Brice at Federal American GrillOn today’s episode, I’m joined by Matt Brice, Founder of Federal American Grill, to hear his philosophy of leadership and service and how that manifests in the culture of his restaurants.
Matt has been in hospitality since he was 12 years old, starting as a dishwasher at a local restaurant. He’s experienced the industry’s highs and lows, having tried and failed to open a series of restaurants before his current position. After finding a home in Houston and landing on a concept, he found success in balancing fine and casual dining.
Matt stayed i...
2023-01-0226 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCreating Buy-In with Michael Sanders at the Minneapolis Institute of ArtToday’s episode features a conversation between myself and Michael Sanders, Chief Operating Officer at the Minneapolis Institute of Art, about techniques for cultivating a motivated and dedicated team of employees.
Michael has been working in museums for 20 years, and so he’s not only an experienced hospitality leader in his own right but also has an outstanding knowledge of his industry niche. That experience has enabled him to understand what works and what doesn’t when it comes to creating team buy-in.
Michael’s primary avenue for keeping his staff dedicated to their work is seeki...
2022-12-1222 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe Value of Tech Adoption in Hospitality with Josiah Mackenzie, Publisher at HotelOperations.comOn today’s episode, I’m joined by Josiah Mackenzie, Publisher at HotelOperations.com, for a conversation about the impact that the implementation of new technology has on the hospitality industry.
Though he no longer lives on the operations side of hospitality, Josiah’s early work was a crash course in everything the industry has to offer. Working for a small property in California, his role required him to check in guests, change bedsheets, make drinks and manage the business’ social media. It was that experience that caused Josiah to shift to an operational advisory role, analyzing hotel op...
2022-12-0527 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsAuthentic "Cantinero" Culture with Julio Cabrera at Cafe La TrovaOn this episode, I’m joined by Julio Cabrera, Cantinero and Founder at Cafe La Trova.
As a cantinero, Julio brings a unique perspective to the restaurant and bar scene. Whereas many bartenders view such a position as an entry point into hospitality, Julio, and cantineros like him, see the frontlines of food and drink service as their highest calling.
As Julio puts it, to be a cantinero is a way of life. It’s a melding of his devotion to the science of well-crafted cocktails, a commitment to an o...
2022-11-2825 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBeverage Trends and Separating From the Pack with Derek Langford at Howl at the MoonOn this episode, I’m revisiting the entertainment venue Howl at the Moon, this time by way of a conversation with Derek Langford, Regional General Manager.
Derek got his start at a small restaurant in his hometown of Kansas City. The transferable skills he learned there allowed him to work his way into the city’s bar scene. It was here that he met the owners of Howl at the Moon, and it’s this organization that has provided the bulk of Derek’s two decades of hospitality work.
Derek at...
2022-11-2131 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsArticulating What Good Leadership Looks Like with Travis Talbot at Hospitality ArtsOn this episode, I’m joined by Travis Talbot, Principal and Lead Strategist at Hospitality Arts, who offers some words of wisdom for aspiring leaders in the hospitality industry.
Travis is about as experienced as a hospitality professional can get. He started in the industry as a child, working for his mom, washing dishes and sweeping floors. From there he found himself working in nearly every corner of the industry, from hotels and events to restaurants and bars.
That robust background has taught Travis what it means to be a...
2022-11-1435 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsManaging Logistics Effectively with Elliott Broom at Detroit Institute of ArtsOn today’s episode, I’m joined by Elliott Broom, Chief Operating Officer at the Detroit Institute of Arts.
After starting out as a bellman in a hotel, Elliott eventually worked his way into leadership roles in some of the most prestigious hotels in the country, including the Ritz Carlton and the Four Seasons. However, a desire to move closer to his hometown of Detroit prompted a switch out of the hotel business and into his current role at the Detroit Institute of Arts.
Between his hotel background and his...
2022-11-0729 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsDiversity Is a Superpower! with Karen Totaro at Huntington Place - Detroit (ASM Global)On today’s episode, I’m joined by Karen Totaro, General Manager at Huntington Place - Detroit (ASM Global), for a conversation on how diversity strengthens hospitality organizations.
Karen’s foray into hospitality came in college, working at various arenas and stadiums. The excitement before a big event was almost tangible to her, and the thrill of hosting such an electric atmosphere drew her into the event industry where she’s been ever since.
Large events and conventions require a great team to be able to pull it all off, and...
2022-10-3125 min
Hospitality Leaders - Interviews with hotel, event, and food service experts5 Words Every Employee Should KnowOn today’s episode, I’m joined by Michael Shindler, President at Four Corners Advisors, Inc., to hear him expand on an article he published, entitled Five Words.
The first phase of Michael’s career revolved around his work as a commercial real estate lawyer, which eventually brought him into contact with Hyatt, where he became their General Counsel. A few moves to various resort and hotel roles led Michael to launch his own consulting firm, Four Corners.
Michael has the legal background and the hospitality experience to be an out...
2022-10-2348 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsFinding Your Next Passion with Alice Cheng at Culinary AgentsOn today’s episode, I’m joined by Alice Cheng, Founder and CEO of Culinary Agents, a fantastic resource for hospitality workers seeking new professional development opportunities.
Like many in the industry, Alice began in hospitality at a young age, working in food service as one of her first jobs. While she eventually moved on from the industry to pursue a career at IBM, she continued to work alongside friends who were growing in their hospitality professions.
What started as a side hustle, helping these friends perfect their resumes or c...
2022-10-1928 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsWork-Life Purpose with Jeffrey Wise at WhitewaterToday’s episode features a conversation between myself and Jeffrey Wise, CEO at Whitewater.
Jeffrey grew up on the thrill of the outdoors, getting involved in biking, paddling and backpacking at a young age. Whitewater provided not only an opportunity to share his love of the outdoors with his guests but also to encourage the appreciation and protection of nature.
Doing a job that he loves has taught Jeffrey some important lessons in regard to his work-life balance:
- Work and life should not co...
2022-10-1032 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCompounding Recognition with Hector Pachon of Ramada Plaza Marco Polo Beach ResortOn today’s episode, I’m joined by Hector Pachon, General Manager at the Ramada Plaza Marco Polo Beach Resort.
Hector has sought to learn from his leaders throughout his career. So when he finally moved into a management position himself, he had already honed some of the necessary leadership skills. One of the most important principles he learned was the value of keeping up staff morale. To accomplish this, Hector employs a tactic of compounding recognition, which includes several core foundational ideas:
- Make praise and recognition a dail...
2022-10-0222 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsPrinciples of Hospitality Leadership with Gerry VanAcker at the Detroit Zoological SocietyOn this episode, I’m joined by Gerry VanAcker, Chief Operating Officer at the Detroit Zoological Society, to hear some of the leadership wisdom Gerry has gleaned from decades in the hospitality industry.
Gerry is about as experienced as one can get in hospitality, having been the first manager of a Marriott hotel in Detroit and bouncing between a host of leadership positions over his rich career. Throughout his various roles, Gerry has picked up insights into what makes a successful hospitality leader. Some notable pieces of advice he has to offer include:
...
2022-09-2526 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsArt's Influence in Hospitality with Dan Oppenheimer at Robinson EditionsOn today’s episode, I’m joined by Dan Oppenheimer, President at Robinson Editions, to hear some of the ways that art has helped to shape the hospitality industry.
Dan has been an artist and a craftsman for nearly half a century, working in stained glass, photography and sculptures. He started by producing signage for the hospitality and food service industry. Now his business focuses on creating a welcoming, homey aesthetic for hospitality businesses.
To Dan, art and hospitality influence each other in several important ways:
- Arti...
2022-09-1831 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe Future of Hospitality with Andrea Foster of Marcus Hotels & Resorts and EVPassportIn today’s conversation, I’m joined by Andrea Foster, Senior Vice President of Development at Marcus Hotels and Resorts and Advisory Board Member at EVPassport.
Andrea is a hospitality veteran; she started her guest service journey working in her parents’ ice-cream shop when she was just 11 years old. Her experience in the industry has allowed her to notice changing trends that are setting the hospitality world on a different course. To be successful, leaders in the industry have to adapt to this new landscape.
Andrea proposes several ways to sta...
2022-09-1133 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a Service Culture with Chuck Salem at Unique VenuesToday I’m joined by Chuck Salem, CEO and Co-Owner at Unique Venues, to discuss the way culture impacts the identity of an organization, and how that identity manifests in hospitality.
Even though he had always been drawn to hospitality, Chuck didn’t initially pursue a career in the industry. He was on the path to being a university teacher when he was swept up in the event planning and guest services that his university engaged in during the offseason. Destiny had pulled him back into the hospitality industry and it wasn’t long before he found his fe...
2022-09-0434 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a Legacy of Hospitality with Captain William Lozier of Memphis RiverboatsToday’s conversation features Captain William Lozier, President of Memphis Riverboats.
William is a third-generation riverboat captain. The boats that he pilots were designed and built by his grandfather. His organization is the embodiment of a local, family-owned business, and William intends to keep it that way, with plans to eventually pass the business on to his daughters. These family-centric values have made Memphis Riverboats a community landmark. This has allowed William to build great relationships, not only with his customers, but also the city officials he depends on in order to operate his business smoothly.
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2022-08-2817 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe Future of Hospitality Talent with Stowe Shoemaker of UNLV William F. Harrah College of HospitalityI’m joined today by Stowe Shoemaker, Dean at the UNLV William F. Harrah College of Hospitality, to hear about some of the ways that UNLV is pushing the hospitality industry forward through education.
The most striking factor about the hospitality education program that Stowe runs, is that it’s not simply tacked on to the business school curriculum like so many similar programs around the country. While business knowledge is an important part of leading any hotel or restaurant, what sets Stowe’s program apart is its emphasis on service, the lifeblood of the hospitality industry. Stowe...
2022-08-2126 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBringing Hospitality to the EV Experience with Hooman Shahidi of EVPassportToday’s interview with Hooman Shahidi, President and Co-Founder at EVPassport, provides an outstanding opportunity for hospitality businesses to add value to their organization and build for the future.
Hooman and his organization are seeking to make electric vehicle charging more affordable and accessible both for consumers and businesses. By lowering the barrier of entry to acquiring charging equipment, Hooman and his team are making it feasible for companies to provide this extra service for their guests. Hooman sees a future where this infrastructure is almost ubiquitous, and where electric charging stations become an essential amenity for gu...
2022-08-1423 min
Arizona PodcastWinslow Arizona And A Moment With Mayor Cano | Arizona Route 66Winslow Arizona - The City of Winslow AZ is a small town with big adventures that incorporated by in 1900. Just about 100 miles west of the New Mexico border on Interstate 40. Sits at just under 5,000 ft in elevation and covers just about 13 square miles in area. Winslow is home to a multitude of attractions including a stop on the mother road! Winslow Topics: "Standing On The Corner Park" made famous by the band the eagles in 1972 with their hit song “Take It Easy”. The park was created by the city back in 1999 to add to the magic of the city of Wins...
2022-08-1139 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLeveraging Feedback with Jim Capek of Westborough Country ClubI’m excited to be joined in conversation today by Jim Capek, General Manager of Westborough Country Club in St. Louis, Missouri.
Jim was destined for his current role, starting work at country clubs at the age of just 15 and continuing to follow that industry path unhindered ever since. His years of experience have given him a unique look into the various cultures within different club communities, and how these dictate management practices.
Westborough Country Club has undergone a seismic cultural shift since Jim took over management and he and his team worked to bring in...
2022-08-0823 min
The Marti PartyThe Marti Party #003 (Part 2) | Chris Cano, Aligned MortgagePART TWO; THE SEQUEL. 😎 CHRIS CANO of Aligned Mortgage and The Chris Cano Podcast joins The Rebate Guy Chris Marti to talk about how they met, their unique lives in real estate, and why Cano will never forgive Marti for not making him the first podcast guest.Subscribe for new shows with new guests every Monday and Friday!Follow us at;https://www.instagram.com/therebateguy/https://www.tiktok.com/@therebateguyhttps://www.facebook.com/therebateguyLearn more about why Chris Marti is called The Rebate Guy at...
2022-08-0549 minThe Marti PartyThe Marti Party #003 (Part 1) | Chris Cano, Aligned MortgageWe're just going to apologize in advance for this wild interview. 😂 CHRIS CANO of Aligned Mortgage and The Chris Cano Podcast joins The Rebate Guy Chris Marti to talk about how they met, their unique lives in real estate, and why Cano will never forgive Marti for not making him the first podcast guest.Subscribe for new shows with new guests every Monday and Friday!Follow us at;https://www.instagram.com/therebateguy/https://www.tiktok.com/@therebateguyhttps://www.facebook.com/therebateguyLearn mor...
2022-08-0444 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCreating Unforgettable Experiences with Rob Wimpfheimer of Ruth’s Chris Steakhouse at Harrah's Las VegasToday I’m joined by Rob Wimpfheimer, General Manager of Ruth’s Chris Steakhouse at Harrah’s in Las Vegas.
Rob is a seasoned hospitality veteran, getting his start as a bartender in Chicago when he was in his early 20s. Rob’s knack for customer service impressed his bosses, who quickly promoted him to restaurant manager. A company transfer to Las Vegas and a few restaurant jobs later, Rob now finds himself running the Ruth's Chris at Harrah’s with over 20 years of management experience.
Rob’s passion for creating unique and memorable guest experiences...
2022-07-3124 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding a Culture of Civility with Sheffield Hale of the Atlanta History CenterOn this episode of the Hospitality Leaders podcast, I’m joined by Sheffield Hale, President and CEO of the Atlanta History Center.
In recent years it seems that public discourse has become more uncivil, especially after two very stressful years of a pandemic. Sheffield often has an uncomfortably close look at this incivility, as Atlanta itself is a city rich in complex and often divisive history. Placing that sensitive subject matter into a hospitality setting, where difficult guests can be routine, would seem to be a recipe for disaster. Sheffield, however, uses his position to create the op...
2022-07-2522 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding Your Business Bedside Manner with Mandi Graziano at Hospitality Performance NetworkOn this episode of the Hospitality Leaders podcast, I’m joined by Mandi Graziano, Vice President of Global Accounts at Hospitality Performance Network, and author of the book Sales Tales.
Mandi has coined a term she calls “business bedside manner.” To Mandi, the “hospitality” in the hospitality industry shouldn’t just describe the products and services being sold, but the entire culture of how business is conducted. Oftentimes, leaders within the industry won’t hesitate to go above and beyond for the sake of the guest, pushing the boundaries of what it means to be patient and accommodating...
2022-07-1738 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsScaling for Success with Craig Cavileer of Silverton Casino Hotel and Majestic Realty Co.On this episode of the Hospitality Leaders podcast, I’m joined by Craig Cavileer, CEO of the Silverton Casino and EVP of Majestic Realty Co.
Craig has a constant eye on future growth. That drive to scale up didn’t stop even during the worst of the Covid-19 pandemic. It just changed shape. To keep vertical momentum, Craig is a proponent of adaptability in an organization’s business model. Rather than try to settle into a “new normal” post-Covid, Craig prefers to think of these sweeping and unexpected global changes as a “new moment.” This outstanding mindset has him consta...
2022-07-1122 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHarnessing Creative Energy with Dan Pelson of AREA15On this episode of the Hospitality Leaders podcast, I’m joined by Dan Pelson, Chief Operating Officer at AREA15 in Las Vegas.
Dan’s establishment is right at home in the flashy, high-energy city of Las Vegas. The facility boasts a unique experience that can’t fully be put into words, and Dan himself says the best way to understand it is to experience it first-hand.
An organization like this couldn’t exist without having creative energy built into the foundation of the business culture. Dan and his fellow leaders meet constantly with potential vendors to try a...
2022-07-0623 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsYour Cultural ROI with Yancy Perez of Border GrillOn this episode of the Hospitality Leaders podcast, I’m joined by Yancy Perez, Regional Operations Manager at Border Grill, to hear his thoughts about return on investment in terms of his staff.
Coming out of the pandemic, many hospitality industry leaders are looking for ways to cut costs in order to bounce back from a tumultuous couple of years. It may be tempting to pull back on staffing and training but Yancy believes these areas are exactly where organizations need to invest the most.
To Yancy, a good team is like a long-term investment. It...
2022-06-2722 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHiring for the Outcome You Want with Aaron Berger of The Neon MuseumOn this episode of the Hospitality Leaders podcast, I’m joined by Aaron Berger, Executive Director at The Neon Museum.
In the hospitality industry, it can be easy to view employees simply as bodies capable of completing a task. It’s easy to train someone to clean a hotel room or wait on a table. So many organizations approach their hiring practices from the perspective of valuing quantity over quality.
Aaron takes a very different approach. For him, employees are the bedrock that the business’s values, culture, and public perception are built on. He hires...
2022-06-2122 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding Trust and Creating Buy-In with Matt Scovill of Bacchanal BuffetOn this episode of the Hospitality Leaders podcast, I’m joined by Matt Scovill, Executive Chef at Bacchanal Buffet in Las Vegas.
Matt has a clear love for the art of craft food and for providing a high-quality culinary experience for his guests. He tries to impart that same passion to his team and create complete buy-in for the company vision. He does this by encouraging creativity and giving his staff constant opportunities to see the impact of their work.
The structure of Matt’s kitchen puts his fellow chefs right in front of his rest...
2022-06-1622 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCreating Value at Every Level with Hartmut Ott of San Diego Mission Bay ResortOn this episode of the Hospitality Leaders podcast, I’m joined by Hartmut Ott, General Manager of San Diego Mission Bay Resort.
In the wake of global inflation and supply chain problems, both of which are increasing the cost of doing business, Hartmut has had to raise prices at his hotel. To entice customers to spend those extra dollars, Hartmut has sought to increase the perception of value in tandem with the increase in price. This can be done in small ways, like extra amenities in guests’ rooms or complimentary sides served alongside expensive entrees. It can also...
2022-06-1034 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHiring for Culture with Kristine Goodwin, General Manager at Hyatt PlaceOn this episode of the Hospitality Leaders podcast, I welcome Kristine Goodwin, General Manager at Hyatt Place.
Working in a hotel can involve a lot of hard work and long hours. It can be easy to let that amount of labor drag staff morale down.
Kristine knows that as well as anyone because she started out on the front desk of a hotel. That’s why she’s so intentional about creating an uplifting and encouraging company culture. The kind of lighthearted joking and silly games that Kristine has developed with her team is not just...
2022-05-3123 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding for the Future with Ryan Klaasen of El Dorado Cantina and Smoke & Fire RestaurantOn this episode of the Hospitality Leaders podcast, I’m joined by Ryan Klaasen, Chief Operating Officer at El Dorado Cantina and Co-Founder of Smoke & Fire Restaurant.
While Ryan is certainly proud of the work he’s done to build both of the businesses he’s a part of, he also knows that he can’t be in charge forever. To maintain success in the long term, Ryan has to build up a future generation of leaders that can continue the work he has started.
This mindset leads Ryan to constantly look for ways to empower...
2022-05-2322 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsConnecting with Your Community with Siobhan Steiermann of Las Vegas BallparkOn this episode of the Hospitality Leaders podcast, I’m joined by Siobhan Steiermann, Vice President of Ticket Operations at Las Vegas Ballpark, to hear some of the ways she connects with the community both inside and outside of her organization.
The last two years have made many feel disconnected. Isolation and solitude have made meaningful interaction and community all the more important, especially in the workplace. Siobhan and her team make an effort to engage each other, and the community around them to, provide a way to cope with the stresses of the last two years, wh...
2022-05-1624 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding Longevity with Chuck Johnson of the Las Vegas Aviators Baseball TeamOn this episode of the Hospitality Leaders podcast, I’m joined by Chuck Johnson, General Manager of the Las Vegas Aviators Baseball Team.
Besides a brief stint working behind the scenes in an unofficial capacity, Chuck has been a part of the Aviators team for nearly 30 years. Many of his colleagues in leadership positions have served for similarly long tenures; the longevity of the team has allowed Chuck and his peers to cultivate a culture and a consistency in their work environment that few companies can match.
Chuck attributes this outstanding stability to his company’s wi...
2022-05-0923 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsChanging the Narrative with Jeff Keeley of InterContinental Kansas City at The PlazaOn this episode of the Hospitality Leaders podcast, I had the opportunity to speak with Jeff Keeley, General Manager at InterContinental Kansas City at The Plaza, about some of the ways he’s trying to change the popular perception of the hospitality industry.
In days past, there was a stigma of immobility with hospitality jobs, especially hotel positions. Being a dishwasher or a hotel receptionist was thought of as a final destination and there was no ladder to climb if you found yourself in these entry-level roles.
Jeff, who himself started as a front desk cl...
2022-05-0224 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCultivating Creativity with Joshua Abelson of The Industrial Event SpaceOn this episode of the Hospitality Leaders podcast, I’m joined by Joshua Abelson, Co-Owner and General Manager of The Industrial Event Space.
Joshua’s business is defined by its creativity. The Industrial Event Space works with clients to create truly unique events for each and every customer. That embedded creativity allowed Joshua to adapt well to Covid-19, putting on non-traditional events that let customers continue to gather and enjoy an entertainment experience in a safe and accessible way.
While some venues may be trying to return to business as usual in a post-pandemic world, Josh...
2022-04-2122 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHospitality and the Digital Experience with Kimberly Beaudin of the Chick-fil-A College Football Hall of FameOn this episode of the Hospitality Leaders podcast, I’m joined by Kimberly Beaudin, CEO at the Chick-fil-A College Football Hall of Fame, to hear her perspective on the increasing role of technology in the hospitality industry.
The College Football Hall of Fame is steeped in the latest technology available, from RFID systems to an immersive virtual reality exhibit. These systems allow Kimberly and her team to personalize the guest experience to an utterly astounding degree. This personalization only works, however, if the available technology is paired with a well-trained staff.
The human element of ho...
2022-04-1326 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHiring Awesome! with Brett Batterson of Orpheum Theatre GroupOn this episode of the Hospitality Leaders podcast, I’m joined by Brett Batterson, President and CEO of the Orpheum Theatre Group. Throughout the show, we hear some of the ways he’s responded creatively to the adversity facing the hospitality industry these last few years.
As performing arts venues, the theaters Brett manages faced some of the toughest challenges of the pandemic. Whereas many businesses were able to make minor adjustments to their practices in order to continue operating as normal, entertainment venues were largely shuttered altogether.
Brett was unfazed by this adversity and deve...
2022-04-0821 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBeing an Authentic and Purposeful Leader with Abigail Poklar of COSIOn this episode of the Hospitality Leaders podcast, Abigail Poklar, Chief Development Officer at COSI, opens up about her authentic leadership style.
COSI is a science and technology center with a clearly defined mission. They engage and transform their local community through education. That mission defines a core set of values that Abigail attempts to live by, but that she also tries to instill in her team. It’s a culture shaped by the values of the organization, and by the way those values are demonstrated by its leaders.
Abigail places a strong emphasis on pr...
2022-03-1426 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLeadership in an Evolving Culture with Anthony Santiago of China Grill ManagementOn this episode of the Hospitality Leaders podcast, I’m joined by Anthony Santiago, Director of Operations at China Grill Management, to discuss some of the cultural shifts in the hospitality industry.
While it may seem as though the Covid pandemic was the beginning of a new way of doing business, Anthony says that this is not the case. In reality, changes in restaurant culture had been a long time coming. Covid simply highlighted many of the issues that had existed all along.
The initial lockdowns meant spending extended time with family, and this time at...
2022-03-0931 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsFocusing on Communication and Celebration with Melissa Kaiser of DISCOVERY Children's MuseumOn this episode of the Hospitality Leaders podcast, I’m joined by Melissa Kaiser, CEO of DISCOVERY Children’s Museum, to discuss the unique challenges faced by an organization that primarily caters to children.
DISCOVERY Children’s Museum is located in Las Vegas, Nevada, and Melissa’s team channels the performative culture of the city in all their interactions with their guests. It can be a fun and rewarding environment, but also an exhausting one.
In this kind of workspace, communicating about her team’s needs is an essential part of Melissa’s job. Multiple weekly team...
2022-03-0123 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsThe Power of Informal Communication with Tom Gallagher of Columbus Country ClubOn this episode of the Hospitality Leaders podcast, I’m joined by Tom Gallagher, General Manager at Columbus Country Club. We discuss the ways Tom’s style of communication strengthens his team.
Contrary to much of the hospitality industry, Columbus Country Club became a haven of sorts for guests during the Covid-19 pandemic. This was due largely to the commitment shown by Tom’s team to enhance their guests’ experience.
Tom has cultivated a work environment where his team is passionate about doing their job well and feel empowered by management to achieve success. Tom has acco...
2022-02-2123 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsEmployee-Driven Culture with Bradd O'Brien of Howl at the MoonOn this episode of the Hospitality Leaders podcast, I’m joined by Bradd O’Brien, President of Howl at the Moon, an entertainment bar specializing in live musical performances.
Howl at the Moon has locations in major cities all across the country as well as a partnership with Norwegian Cruise Line. Despite their status as an industry giant, Bradd and his partner, Jimmy, have maintained a familial culture within their business. From small personal touches, like getting to know his staff personally, to company-wide policies of open communication, Bradd’s small-business approach to operations has ensured employee longev...
2022-02-0720 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsLeading by Example with Jeff Crabiel of The Westin Nashville / Bobby HotelOn this episode of the Hospitality Leaders podcast, I’m joined for an inspiring conversation with Jeff Crabiel, Area General Manager at The Westin Nashville / Bobby Hotel in Nashville, Tennessee.
Jeff began his hospitality journey in his hometown of Kalamazoo, Michigan, and he quickly moved to Orlando to learn what it was like to work in big resorts and how to run large, full-service resort properties. In 2012 he moved to Nashville, which led to the position he holds today.
Jeff is facing challenges with attracting and retaining talent with a fresh approach. He believes that ma...
2022-01-3123 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBeing an Employee-Centric Organization with Kent Johnson of Baltimore Country ClubOn this episode of the Hospitality Leaders podcast, I’m joined by Kent Johnson, General Manager/COO of Baltimore Country Club, for an inspiring conversation about his employee-centric organization. Listening to this conversation makes it clear why the BCC is regularly found on “Best Places to Work” lists year after year.
When Covid hit, the leadership team was unsure of the future like everyone else. There was a state-mandated shut down on March 16, and Kent and his team implemented their first program on March 17: carry-out meals. Throughout the pandemic, they continued to be creative with their offerings to the...
2022-01-2424 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsFishing in a Different Pond with Ramon Reyes of the Omni Atlanta HotelOn this episode of the Hospitality Leaders podcast, I’m joined by Ramon Reyes, General Manager at Omni Atlanta Hotel. Ramon has an infectious spirit when it comes to talking about the hospitality industry, and he brings over 25 years of experience to the conversation.
Ramon talks at length about the staffing challenges that everyone in the industry is facing these days. He makes an interesting point that people are leaving the industry for different reasons, and instead of complaining about it, smart leaders will look to non-traditional sources to fill vacancies. He likens it to “fishing from diff...
2022-01-2030 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsMission Driven Creativity with Dr. Jeremy Goodman of Pittsburgh Zoo & PPG AquariumOn this episode of the Hospitality Leaders podcast, I’m joined by Dr. Jeremy Goodman, President & CEO at Pittsburgh Zoo & PPG Aquarium.
Jeremy is one of the few people who is literally living his childhood dream of wanting to run a zoo. He was an animal sciences major in veterinary school, and worked his way up from small zoos to his current position in Pittsburgh.
Like everyone, the onset of the pandemic was scary for Jeremy and his team. Unlike many other businesses, they couldn’t keep the animals in their charge healthy and happy whil...
2022-01-0920 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsEmpowering a Team to Fuel Growth with Roger Igo of the Bell Tower GroupOn this episode of the Hospitality Leaders podcast, I’m joined by Roger Igo, President and CEO at the Bell Tower Group in Houston, Texas. The Bell Tower on 34th is the region’s leading venue for hosting weddings and other special events.
The company has several other online properties, including a search engine for other venues in the Houston area, a catering brand, and a charity called Keep on Going that raises money for Alzheimer’s research.
Roger reports that wedding bookings have rebounded from the dark days of restricted capacities during the pandemic, and at...
2022-01-0322 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsHelping Leaders Grow with Bruce Harkey of Franklin Park Conservatory and Botanical GardensOn this episode of the Hospitality Leaders podcast, I’m joined by Bruce Harkey, president and CEO at Franklin Park Conservatory and Botanical Gardens, a botanical landmark and cultural attraction in Columbus, Ohio. It features exceptional plant collections and gardens, seasonal exhibitions, and an array of educational opportunities for visitors of all ages.
Bruce started work at a greenhouse at age 15 and went on to get a horticulture degree as well as a business degree. He landed a job with Honda, staying with the carmaker for 18 years. When he heard the CEO position at the gardens was op...
2021-12-2122 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsBuilding Resilience in Your Team with Leah Rossi of Wyndham DestinationsOn this episode of the Hospitality Leaders podcast, Leah Rossi, assistant general manager at Wyndham Destinations in Austin, Texas, joins me to talk about her career in the hospitality industry and how she values the human element when it comes to dealing with her team members. She also shares a fascinating story about resilience, which involves two hurricanes ten days apart, among other challenges.
Like everyone in the industry, Leah is facing challenges with staffing when it comes to ramping back up post-pandemic. That’s one area where the human element comes in. The industry can no lo...
2021-11-1422 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsFinding and Keeping Top Leadership Talent with Mike Hogan of MarriottOn this episode of the Hospitality Leaders podcast, Mike Hogan, general manager at Cincinnati Marriott Northeast, joins me to talk about his career in the hospitality industry, the effect the pandemic has had on business, and his philosophy on finding, hiring, and retaining top talent.
Mike has been in the industry for more than 25 years, working in several different markets. Several years ago he wound up in Cincinnati and has stayed there to raise his family. He currently works at two distinctly different hotels, a suburban property that relies on corporate business, and an airport property.
2021-11-0823 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsDeveloping Talent in Your Community with Juan Fernandez of 21c Museum HotelsOn this episode of the Hospitality Leaders podcast, Juan Fernandez, general manager of 21c Nashville Museum hotel, joins me to talk about his lifelong career in the hospitality industry.
Juan’s career started when he was a boy. Growing up in Milwaukee, his family ran restaurants and bars, and he would go into work to help out however he could. He got into the Hilton manager training program while he was still in college, and was elevated to his first GM job at the age of 25.
When I ask Juan about the effect of the pa...
2021-10-2539 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsCreating Memorable Guest Experiences with Leah Fields-Nester of Hyatt HouseOn this episode of the Hospitality Leaders podcast, host Chris Cano is joined by Leah Fields-Nester, Assistant General Manager at Hyatt House Charlotte/Center City.
A second-generation hotelier, Leah has worked in a few different cities but has spent her entire career with the same company, which is unusual in the hospitality industry. She started as a night auditor and worked her way up the ranks to her current position as AGM at Hyatt House in Charlotte.
Leah has an infectious enthusiasm when it comes to guest satisfaction. She believes in doing whatever it takes...
2021-10-1826 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsDeveloping Great Leaders with Jelle Vandenbroucke of JW Marriott HoustonOn this episode of the Hospitality Leaders podcast, host Chris Cano welcomes Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, to talk about his career path and his philosophy on leadership development of his managers and staff.
Born in Belgium, Jelle took an early interest in cooking, and enrolled in culinary school at the age of 15. After graduation, he worked in several kitchens in the US, UK, Dubai, and France, all in a luxury setting. Always wanting to grow, he explored other areas, like banquet service and management, which led to his current GM position at...
2021-10-1725 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsA Passion for the Craft with Chef Scott Craig of Myers Park Country ClubOn this episode of the Hospitality Leaders podcast, host Chris Cano welcomes Chef Scott Craig, Director of Culinary Operations, Myers Park Country Club in Charlotte, North Carolina.
Chef Scott talks about his background, which didn’t include culinary school. He caught the cooking bug while studying for a psychology degree in college at Virginia Tech, and he began his career as an apprentice at the Baltimore Country Club.
Chef Scott has always seen value in culinary competitions, and he credits those challenges as being an integral part of his training and education. He recently won a...
2021-10-0832 min
Hospitality Leaders - Interviews with hotel, event, and food service expertsWelcome to the Hospitality Leaders PodcastWelcome to the Hospitality Leaders podcast with host Chris Cano. Each episode of the podcast will feature insightful conversations with leaders in the hospitality, event, and food service industries.
Chris has spent more than 20 years in the hospitality industry, and almost every leader he has met has told him at some point that they “could write a book” on the bizarre encounters they’ve had with guests or team members. Those books never seem to materialize. Instead, books on the industry written by industry leaders focus on ways to improve customer service, build great places to work, or lea...
2021-09-0803 min
Expert(ish) PodcastEp38 - Using the Basic Allowance for Housing (BAH) effectively as an active duty service member with Chris CanoMilitary service members make great sacrifices to defend their country. Having served alongside military personnel who risked their lives in the service of their country, Chris believes they not only deserve knowledge about their benefits but also be able to own property in the land they helped defend. His advice to active-duty service members: “You don't need to flex. Stop trying to impress your friends who also live in the barracks. Impress people who actually are doing what you want to do and hang out with the ones who have proven systems.”
2021-06-0349 min
Fully Expressed with John DembeckEpisode #12 Chris Cano - General Manager Marriott Hotel, Columbus Ohio - InterviewJohn interviews Chris Cano, author of the books "If You Build It, They Will Stay" and "Chasing Happy." Chris is also a graduate of the John Maxwell leadership program. He has been an executive at the Hard Rock Hotels & Casino and the Ritz-Carlton. ChasingHappyatWork.comFor more info on the Fully Expressed podcast, host John Dembeck, sign up for John's newsletter or to financially contribute to the Seeds to Life ministry go to: SeedstoLife.org
2020-11-0624 min
TALL TALE TV - Sci-Fi and Fantasy Short StoriesLooking for Carla - Urban SciFi - by Carlos A. Duarte CanoLooking for Carla ep.312 Love can drive a man to do some crazy things, and a psychic can do crazier things than most. Translated by Toshiya Kamei ---- Story Submission ---- Got a short story you'd like to submit? Submission guidelines can be found at TallTaleTV.com ---- About Tall Tale TV ---- My name is Chris Herron, and I narrate audiobooks. In 2015, poor control of my diabetes left me legally blind for the better part of a year. The doctors predicted an 80% chance I...
2020-05-0115 min
Real Vets Podcast7: Chris CanoThe team got to speak with Aligned Mortgage Co-Founder Chris Cano. He talked about how he went from serving in the Navy to helping veterans get into homes by helping them understand and navigate the VA home loan process. Listen in for some great advice from him and the team at Tip of the Spear!
2020-03-0245 min
Caffeine & Green#52 - Chris RussellChris Russell is a Professional skateboarder for Creature Skateboards, Vans Shoes, Red Bull, Bronson speed co., and many others. You can find him cruisin' around San Diego, or traveling the world destroying all terrain with his skateboard. If that is not enough watch him on the X-games, Vans Pool Party, or King of the Road. Enjoy! Instagram: @chrisrussell_mbk How to Reach Caffeine & Green Instagram: @caffeine_and_green Email: caffeinengreen@gmail.com Coffee!!!! Get 3 bags of Coffee for $30 USE CODE: "CANDG" ...
2019-08-061h 27
Reclaiming My MindChris Cano, Candidate for State Representative District 62Our host, Jessica Vaughn, talks to Chris Cano, candidate for Florida State Representative District 62 http://canoforflorida.com/ https://www.facebook.com/CANOforFlorida/
2018-08-081h 10
Shooting the Ish Podcast#33 - X-Mas 2013, PR Chief Fired, American Hustle, Robinson Cano - 12/22/2013Happy Holiday! The crew discusses Christmas plans, a PR Chief was fired for a dig at AIDS and Africa, American Hustle was a cool ride, Robinson Cano inks a mega contract with Seattle leaving the Yankees, Obama discusses his low approval rating, and what the plans are to move forward with Fast 7 after Paul Walker's death. Email us at shootingtheish@gmail.com.
2013-12-2200 min