Shows
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowNovember 25, 2025 HubSpot Updates - SurveyMonkey App: Sync Data to HubSpot SurveysWake up to the untapped potential of your HubSpot Customer Platform and elevate your business operations. In this episode of "Wake Up Customer Platform," Chris Carolan and George B. Thomas dive into the latest HubSpot updates that could revolutionize your workflow.
Key highlights include:
- **Enhanced Knowledge Base Tools**: Discover new customization options and UI enhancements that improve your help centers and articles.
Learn more: https://app.hubspot.com/l/product-updates/?rollout=279904
- **Agent Run Sharing**: Learn how to effortlessly share Breeze agent run outputs with teammates, streamlining collaboration.
Learn more: https://app.hubspot.com/l/product-updates/?rollout=277907
- **Faster...
2025-11-2626 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowNovember 4, 2025 HubSpot Updates - Undo / Redo Capabilities in Video EditorWake up and unlock the potential of your HubSpot platform! Join Chris Carolan and George B. Thomas in this engaging morning show where they help you discover the invaluable tools and capabilities already at your fingertips.
In this episode, you will:
- Learn about the latest HubSpot updates, including the exciting new undo/redo feature in the video editor, which allows you to experiment without fear of mistakes.
Learn more: https://app.hubspot.com/l/product-updates/?rollout=274889
- Explore how to generate personalized preference page URLs via API, making it easier for your contacts to manage their email preferences.
Request...
2025-11-0421 min
RevOps 500Buy-In in Organizational Change | Chris Carolan | RevOps 500 Podcast S02E09In this episode of RevOps 500, Sajeel Qureshi interviews Chris Carolan, a HubSpot coach and consultant, discussing the challenges and lessons learned in the realm of Revenue Operations (RevOps). Chris shares his experiences with organizational buy-in, the importance of communication, and the complexities of sales and marketing operations. He emphasizes the need for cross-functional collaboration and the role of data in enhancing customer experience. The conversation also explores the impact of AI on business adaptability and the future of CRM in understanding the entire customer journey.TakeawaysBuy-in from leadership is not enough for success.Understanding...
2025-10-0353 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowSeptember 18, 2025 Wake Up Customer Platform - Breeze Studio Agent BuilderReady to transform your HubSpot operations from overwhelming to orchestrated? Join Chris Carolan and George B. Thomas for another essential episode of "Wake Up! Customer Platform" as they tackle the elephant in the room—AI overwhelm—while showcasing powerful updates that can actually simplify your daily workflows.
This Thursday morning episode directly addresses the ecosystem-wide challenge many HubSpot users are facing: feeling overwhelmed by the pace of AI innovation while still needing to deliver results and grow their businesses.
**Key topics discussed include:**
- **Suggested Email Send Times:** Optimize engagement with AI-powered send time recommendations that personalize when your marketing emai...
2025-09-1928 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 28, 2025 HubSpot Updates - Commerce Analytics Suite!!!Wake up, HubSpot users! Discover the untapped potential of your customer platform and elevate your business to new heights. Join us in this episode of the unofficial HubSpot Updates Morning Show, where Chris Carolan, Casey Hawkins, and George B. Thomas guide you through the latest features and enhancements that can maximize your HubSpot experience.
In this video, we cover essential updates, including:
- **New In-App Chat Queue**: Learn about the newly introduced chat queue system designed to improve customer satisfaction by reducing wait times and enhancing access to support services.
Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates...
2025-05-2828 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 27, 2025 HubSpot Updates - Breeze AI-Powered Reporting Insights on MobileWake up, customer platform! Are you ready to unlock the full potential of your HubSpot tools? Join us for your unofficial HubSpot Updates Morning Show, where each weekday we help you discover the incredible capabilities you already possess within the platform.
In today's episode, Chris Carolan, along with co-hosts Casey Hawkins and George B. Thomas, dives into the latest features and updates that can elevate your business.
Updates Covered Today:
🤖 Breeze AI 'Summarize record' workflow action
Discover how the new Breeze Summarize Record action transforms your workflow efficiency and productivity.
Join Beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rol...
2025-05-2730 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 23, 2025 HubSpot Updates - Journey Automation Cloning & Mobile List ManagementAre you ready to unlock the full potential of your HubSpot platform? Don’t let valuable solutions pass you by. Join us in this engaging episode of the unofficial HubSpot Updates morning show, where we help you discover the capabilities that can elevate your business.
In this video, we cover:
- **AI-Powered Data Model Recommendations**: Learn how AI is simplifying HubSpot setup and enhancing usage tailored to your business needs.
Request Beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=213938
- **Journey Automation Cloning**: Discover the new cloning feature in Journey Automation that allows marketers to replicate entire journeys, sa...
2025-05-2529 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 22, 2025 HubSpot Updates - AI-Powered Data Model RecommendationsWake up, customer platform! It's time to unlock the full potential of your HubSpot experience. In this engaging episode of our unofficial HubSpot updates morning show, Chris Carolan, along with co-hosts Casey Hawkins and George B. Thomas, dives deep into the latest features designed to elevate your business.
Key topics covered include:
- **Redesigned CRM Index Pages:** Discover how the new user-friendly interface and visualization types make managing your data in HubSpot more intuitive than ever.
- **Video Chapter Editing Enhancements:** Learn about the ability to customize AI-generated video chapters for better user experiences, helping your audience navigate your content...
2025-05-2531 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 21, 2025 HubSpot Updates - Sales Workspace Recent Activity & Next StepsWake up, customer platform! It's time to unlock the full potential of your HubSpot tools. Join Chris Carolan, Casey Hawkins, and George B. Thomas on your unofficial HubSpot Updates morning show, where we dive deep into the platform's capabilities to help your business thrive.
In this episode, we explore the latest features designed to enhance your HubSpot experience.
- **New Permissions Management**: Discover how the introduction of separate create and merge permissions for contacts, companies, deals, tickets, and custom objects can help maintain your data hygiene and streamline user access.
- **Breeze Copilot Updates**: Learn about the exciting advancements in...
2025-05-2528 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 20, 2025 HubSpot Updates - Service Hub Journey Analytics & Automatic Email CompressionAre you ready to unlock the full potential of your HubSpot platform? Join us as we dive into the latest updates that can elevate your business to new heights.
In this episode of "Wake Up, Customer Platform," Chris Carolan, Casey Hawkins, and George B. Thomas bring you the most recent HubSpot updates that you might be missing out on. Here’s what we cover:
- **Service Hub Journey Analytics**: Discover how the new Journey Analytics Report Builder allows Service Hub Enterprise users to track customer interactions and optimize support processes.
- **My Team Dashboard**: Learn about the redesigned My Team pa...
2025-05-2540 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 19, 2025 HubSpot Updates - Enhanced Video SEO Performance w/ Structured DataWake up and seize the day with HubSpot Nation! In this episode of our unofficial HubSpot updates morning show, we dive into the incredible capabilities of the HubSpot customer platform and how you can leverage them to elevate your business.
Join Chris Carolan, Casey Hawkins, and George B. Thomas as they guide you through the latest features and updates that will keep you ahead in the game. From migrating legacy knowledge bases to new customization tools to the exciting advancements in AI and workflow management, this episode is packed with insights designed for every HubSpot user.
Key takeaways from this...
2025-05-2530 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 16, 2025 HubSpot Updates - Automated Sales Tax Collection w/ Commerce HubWake up to the latest HubSpot updates with your unofficial morning show! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they explore 11 exciting new features designed to enhance your HubSpot experience.
In this episode, we dive into the new automated sales tax collection available through Commerce Hub, simplifying the tax compliance process for your business. Learn how this feature can alleviate the burden of tracking ever-changing tax rules and streamline your payment processes.
Discover the new deal metrics customization that allows you to tailor your deals index to display the most relevant information for your business, enabling faster...
2025-05-2535 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 15, 2025 HubSpot Updates - HubSpot Payments in the App MarketplaceWake up HubSpot Nation! Join us for your unofficial HubSpot updates morning show, where we unveil the hidden value of the platform you already own. In today’s episode, Chris Carolan, along with co-hosts Casey Hawkins and George B. Thomas, dives into exciting new features and updates designed to enhance your HubSpot experience.
**Key topics covered include:**
- **HubSpot Payments in the App Marketplace**: Discover how HubSpot's native payment processing product is now easily accessible, making it simpler than ever to manage payments within the platform.
- **High Cardinality Associations**: Learn about the new capabilities that allow you to associate re...
2025-05-2527 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 14, 2025 HubSpot Updates - AI-Powered HTML Email Template ImportRise and shine, HubSpot Nation! Join us for your unofficial HubSpot updates morning show, where we unveil the platform’s hidden gems and help you maximize its value.
In today’s episode, Chris Carolan and George B. Thomas dive into the latest features and updates to enhance your HubSpot experience. Here are the key highlights you won't want to miss:
- **Ticket Reopening Management**: Discover how this new workflow solution empowers support teams to manage ticket reopens efficiently, ensuring better organization and clarity in customer interactions.
- **Subscription Type Audits**: Learn about the enhanced centralized audit log that tracks subscription chan...
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Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 13, 2025 HubSpot Updates - Automation Overview Page & Bulk Property ArchivingGood morning, HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join Chris Carolan and Casey Hawkins in this engaging HubSpot Updates morning show, where they dive into the latest features and enhancements designed to elevate your experience.
In today’s episode, we cover:
**1. Object Renaming:**
Learn about the transition from "feedback submission" to "survey response," a change that aligns with standard survey terminology and enhances data interpretation.
**2. Enhanced CRM Property Creation:**
Discover the streamlined process for creating properties on the CRM index page, making it quicker and easier to manage your data effectively.
**3. Help De...
2025-05-2536 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 12, 2025 HubSpot Updates - Custom Brand Voice for Customer AgentsWake up to the latest HubSpot updates with your unofficial morning show, designed to help you unlock the full potential of the HubSpot platform. Join Chris Carolan, Casey Hawkins, and George B. Thomas every weekday as they dive into the features and insights that can elevate your HubSpot experience.
In today's episode, we cover a range of exciting updates that enhance workflow management and customer engagement:
1. **AI-Driven Workflow Descriptions**: Discover how the new private beta feature backfills AI-generated descriptions for existing workflows, simplifying management and ensuring clarity.
2. **Enhanced Data Enrichment Settings**: Learn about the updates that give you greater control...
2025-05-2529 min.png)
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 9, 2025 HubSpot Updates - Scoring Frequency in Lead ManagementUnlock the true potential of your HubSpot platform with our latest episode of Wake Up Customer Platform. Join Chris Carolan, Casey Hawkins, and George B. Thomas as they delve into the newest updates that can streamline your workflow and enhance your marketing efforts.
In this episode, we explore:
- **Faster Property Creation**: Discover how the new side panel on the CRM index page simplifies the property creation process, allowing for quicker and more efficient management of your data.
- **Workflow Triggers from CRM Cards**: Learn how to automate repetitive tasks directly from the CRM card, saving time and reducing human...
2025-05-2532 min.png)
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 8, 2025 HubSpot Updates - Stage-Calculated Properties for Service ObjectGood morning, HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join Chris Carolan, and co-hosts Casey Hawkins and George B. Thomas in this engaging episode of your unofficial HubSpot updates morning show.
In today's episode, we explore exciting new features and updates that will enhance your HubSpot experience:
- **Manage View and Edit Access in Workflows**: Discover how you can now manage team member permissions for properties in workflows, ensuring data security and preventing unauthorized data manipulation.
- **Shopify App Update**: Learn about the new CRM card for e-commerce customers, enabling a unified view...
2025-05-2529 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 7, 2025 HubSpot Updates - Smart Properties & Data Sync App for Monday.comWake up to the power of HubSpot! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they unpack the latest HubSpot updates in your unofficial morning show. Discover how you can unlock the true potential of the HubSpot customer platform and elevate your user experience.
In this episode, we cover:
- **Smart Properties and AI Integration**: Learn how smart properties can enhance your data management by allowing you to ask tailored questions, directly improving your CRM experience.
- **Chat Widget Enhancements**: Explore the upgraded chat widget with a new help tab, providing seamless access to your knowledge base and...
2025-05-2543 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 6, 2025 HubSpot Updates - AI-Powered Video Marketing PlatformWake up, HubSpot Nation! Join us for your unofficial HubSpot Updates morning show, where we unlock the full value of your HubSpot platform every weekday. In today’s episode, Chris Carolan, Casey Hawkins, and George B. Thomas delve into exciting product updates and features that will enhance your HubSpot experience.
Here's what you can expect in this episode:
- **Insights Feed for Service and Help Desk**: Discover how this new feature streamlines access to Service Hub data, providing support leaders with actionable insights to monitor operational health effectively.
- **Help Desk Summary Tab Enhancements**: Learn about the new tickets by pr...
2025-05-2535 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 5, 2025 HubSpot Updates - Revamped Workflow Creation ExperienceWake up to the power of HubSpot! Join us on this engaging episode of your unofficial HubSpot updates morning show, where we help you unlock the full potential of the platform you already own.
In today's episode, we dive into several exciting product updates that can significantly enhance your HubSpot experience:
- **AI-Powered Automatic Ticket Topic Identification**: Discover how this new feature automatically categorizes support tickets, providing managers with a clearer view of trends and potential issues. This advancement aids in identifying knowledge gaps and optimizing training for support teams.
- **Enhanced Subscription Status Filtering**: Learn about the new ability...
2025-05-2526 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowMay 1, 2025 HubSpot Updates - New Social Interaction Contact CreationWake up your HubSpot experience with our latest episode of the unofficial HubSpot Updates Morning Show! In this engaging session, Chris Carolan, along with co-hosts Casey Hawkins and George B. Thomas, dives deep into the latest updates that can elevate your marketing game.
In today's episode, we discuss:
1. **Creating New Contacts from Social Interactions**: Set to launch on May 15, 2025, this public beta allows social marketers to seamlessly create CRM contacts from comments, mentions, and direct messages. Discover how this integration enhances lead generation and customer journey tracking.
2. **Form Submissions from Excluded IPs**: Get insights into the new approach to managing...
2025-05-2538 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 30, 2025 HubSpot Updates - Advanced Sequence Reporting & New Form CustomizationWake up your HubSpot experience with our unofficial HubSpot Updates Morning Show. Join Chris Carolan, Casey Hawkins, and George B. Thomas as they explore the latest features and enhancements to maximize your platform's potential.
In today's episode, we dive into exciting updates including:
- **Feedback for Betas**: Discover how admins can now submit feedback directly from the product updates page, streamlining communication with the product team.
- **Sequences Reporting Advancements**: Learn about enhanced metrics for sequence performance that help sales teams optimize their outreach strategies.
- **Mobile KPI Drill Downs**: See how you can tap into KPI values on mobile...
2025-05-2534 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 29, 2025 HubSpot Updates - Breeze AI Social Media AgentGood morning, HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join Chris Carolan, Casey Hawkins, and George B. Thomas in this episode of your unofficial HubSpot Update Morning Show as they dive into the latest features and updates designed to enhance your marketing, sales, and service efforts.
In today’s video, the team discusses:
- **New AI Integrations:** Discover the upcoming OpenAI app for HubSpot, launching May 19th, which enables users to bring their own OpenAI credentials for personalized AI-driven workflows. Plus, learn about the new Anthropic app that connects your Anthropic accounts to Hu...
2025-05-2527 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 28, 2025 HubSpot Updates - Ask Breeze Workflow Action & Connected Email AnalyticsWelcome to your morning dose of HubSpot insights with Wake Up with Customer Platform! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into the latest HubSpot updates that can elevate your marketing game.
In this episode, we explore the exciting new features rolling out in HubSpot, including:
- **Ask Breeze in Workflows**: Launching May 5th, this powerful AI-driven workflow action allows users to analyze and categorize data effortlessly. Learn how to harness the potential of AI to streamline your processes and enhance your marketing automation.
- **Email AI Translations**: Discover how to create multilingual email content...
2025-05-2527 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 25, 2025 HubSpot Updates - Customer Portal Upgrades & Data Model BuilderWelcome to Wake Up with Customer Platform, your go-to morning show for HubSpot updates! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into the latest features and enhancements that unlock the full potential of your HubSpot experience.
In this episode, we cover exciting updates including:
- **CSAT Data Integration**: Discover how customer satisfaction (CSAT) ratings can now be associated with contact records, allowing for better health scores and workflow management.
- **Audit Log Enhancements**: Learn about the upcoming beta feature that tracks subscription type changes, providing greater accountability and visibility into user actions.
- **Data Quality...
2025-05-2533 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 24, 2025 HubSpot Updates - New Board View for Contacts and CompaniesWelcome to Wake Up! With Customer Platform, your go-to source for the latest HubSpot updates. Join Chris Carolan, Casey Hawkins, and George B. Thomas every weekday morning as they delve into HubSpot's hidden capabilities and empower you to maximize the platform you already own.
In today's episode, we explore an exciting lineup of updates that can enhance your HubSpot experience:
- **Enhanced Board Experience**: Discover a new board view for contacts and companies, providing a streamlined, actionable view of your customer lifecycle stages. Learn how this update boosts productivity and facilitates better decision-making.
- **Streamlined App Install Flow**: Understand the...
2025-05-2535 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 23, 2025 HubSpot Updates - Shopify Integration Sunset & New JIRA AppStart your day with insights from HubSpot Nation! In this episode of Wake Up with Customer Platform, Chris Carolan, Casey Hawkins, and George B. Thomas dive into the latest HubSpot updates that can enhance your CRM experience.
In this session, we explore:
- **Contact Email Logging Rules**: Learn about the new private beta feature that automatically captures all email communications between users and contacts, addressing gaps in logging behavior that could lead to missed communications.
- **Shopify Integration Update**: Get the lowdown on the upcoming sunset of the legacy Shopify integration and the migration to the new Data Sync-powered version...
2025-05-2328 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 22, 2025 HubSpot Updates - Breeze AI-powered Lookalike ListsWake up, HubSpot Nation! In this episode of Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show, join me, Chris Carolan, as I dive into the latest HubSpot updates. It's April 22, 2025, and we're exploring 13 exciting updates, including new permissions for custom events and automated inactive user deactivation to enhance security. Discover the latest in Commerce Hub product updates and expanded automation issue management. Plus, learn about AI-powered lookalike lists that can help you find your next best customers. Whether you're a HubSpot pro or just getting started, this episode is packed with insights to help you unlock the...
2025-05-2337 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 21, 2025 HubSpot Updates - Breeze AI Knowledge Base AgentJoin me on today's episode of Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show as we dive into the latest HubSpot updates for April 21, 2025. I'm Chris Carolan, your host, here to ensure you're not missing out on HubSpot's capabilities. We'll explore the exciting Knowledge Base Agent, which automatically drafts knowledge base articles by identifying customer support gaps. Discover the benefits of the new two-way invoice sync between HubSpot and Xero, making financial management seamless. We'll also discuss the revamped workflow creation experience, offering a more intuitive approach for users. Plus, learn about the updated survey response terminology...
2025-05-2336 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 17, 2025 HubSpot Updates - Saved Leads Views and Today's Insights FeedGood morning, HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join us for another enlightening episode of Wake Up with Customer Platform, where we dive deep into the latest updates and features that can elevate your user experience.
In today’s episode, Chris Carolan and Casey Hawkins explore several exciting updates, including:
- **Leads Saved Views**: Discover how sales reps can now create customized filtered views of their leads, enabling more efficient outreach and prioritization based on specific criteria. This feature is a game-changer for optimizing sales processes.
- **Faster Email Testing**: Learn about th...
2025-05-2231 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 16, 2025 HubSpot Updates - Breeze AI Meeting Note TakerWelcome to Wake Up with Customer Platform, the ultimate morning show for HubSpot enthusiasts! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into the latest HubSpot updates to maximize the platform's value you already own.
In this episode, we discuss:
- The new HubSpot meeting note taker that automatically records and transcribes sales conversations across platforms like Zoom and Google Meet, allowing your team to focus on customer engagement.
- Enhanced survey triggers based on ticket statuses, ensuring feedback is collected at meaningful stages for better insights.
- The ability to customize object names in HubSpot...
2025-05-2229 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 14, 2025 HubSpot Updates - Breeze AI-Powered A/B TestingStart your day with insights from HubSpot Nation! This episode of "Wake Up with Customer Platform" is packed with the latest updates and features designed to elevate your HubSpot experience.
In this episode, our hosts Chris Carolan, Casey Hawkins, and George B. Thomas break down:
- **Recent Updates**: Discover the significance of the 280 recent updates from HubSpot, with highlights on Breeze Agents, Marketing Hub Enterprise, and WorkSpaces.
- **Content Remix Tool**: Learn how to effortlessly transform your blog posts into various engaging formats for social media and ads, saving time and enhancing your content strategy.
- **Academy Profiles**: Explore the...
2025-05-2233 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 11, 2025 HubSpot Updates - Spring Spotlight Review w/ 38 Updates!Welcome to Wake Up with Customer Platform, your go-to morning show for all the latest HubSpot updates! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they break down 38 exciting updates that can enhance your HubSpot experience.
In this episode, we explore the latest features and improvements, including:
- **Contact Email Logging Rules**: Discover how new logging capabilities can automatically capture all email communications, ensuring no important messages slip through the cracks.
- **Customer Agent Assignments**: Learn how businesses can streamline support by assigning customer agents to email accounts, improving response times and customer satisfaction.
- **Smart Properties from...
2025-05-2257 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 10, 2025 HubSpot Updates - Redesigned Sales Workspace w/ Guided ActionsGood morning HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join Chris Carolan, Casey Hawkins, and George B. Thomas in this episode of Wake Up with Customer Platform, where we dive into the latest updates and enhancements designed to maximize your efficiency and productivity.
In today’s episode, we explore several exciting features:
- **Redesigned Sales Workspace**: Discover how the new guided execution experience improves efficiency for sales reps by consolidating tasks and reducing unnecessary clicks.
- **AI-Powered Ticket Topic Identification**: Learn about the automatic categorization of support tickets using AI, providing managers with de...
2025-05-2237 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 9, 2025 HubSpot Updates - AI-Powered Data Model RecommendationsWelcome to the latest episode of Wake Up with Customer Platform, your go-to morning show for unlocking the full potential of HubSpot! Join Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into 20 exciting updates that will elevate your HubSpot experience.
In this episode, we discuss:
- **New Elevate Theme Templates**: Discover nine new section templates for creating engaging landing pages that align with your conversion goals. Learn how these templates can help you build customized pages without starting from scratch.
- **Email Conversation History**: Explore the new feature that allows you to view and edit email conversation...
2025-05-2256 min
Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 8, 2025 HubSpot Updates - Automated Case Study Generation w/ Breeze AIGood morning, HubSpot Nation! Are you ready to unlock the full potential of your HubSpot platform? Join Chris Carolan, Casey Hawkins, and George B. Thomas on "Wake Up with Customer Platform" as they dive into the latest updates and features designed to enhance your user experience and streamline your operations.
In today's episode, we explore:
- **Automatic Ticket Topic Identification**: Discover how AI now populates ticket categories, allowing support leaders to analyze trends, identify major issues, and improve training efforts effortlessly.
- **Site Speed Dashboard**: Get an inside look at the new dashboard that uses real user data to evaluate...
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Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning ShowApr 7, 2025 HubSpot Updates - Automated Exchange Rate UpdatingWelcome to Wake Up With Customer Platform, your go-to morning show for all the latest HubSpot updates and insights. Join hosts Chris Carolan, Casey Hawkins, and George B. Thomas as they dive into the powerful features of HubSpot you're likely overlooking.
In today's episode, we tackle three exciting updates that will enhance your HubSpot experience:
1. **Automated Exchange Rate Updates**: Learn how to schedule automatic updates for your exchange rates, eliminating manual tasks and ensuring accuracy for businesses operating in multiple currencies.
2. **Saved Payment Methods for Subscriptions**: Discover how storing credit card and ACH details for subscriptions can streamline your revenue...
2025-04-2924 min
2024-12-2728 minValue-First AI DailyCalling GPT, People Flows, and Future DeviceWelcome to Wake Up with AI! In this episode, Chris, Niko, and George dive into the groundbreaking developments in AI accessibility, including ChatGPT's new phone call feature, its implications for accessibility, and how AI is infiltrating the tools and software we already use. They explore the exciting possibilities of integrating AI into our daily lives and discuss the mindset shifts required to thrive in this rapidly evolving landscape.Key Topics Covered📞 ChatGPT Gets a Phone NumberNiko introduces OpenAI’s new call-in feature for ChatGPT and demonstrates its capabilities.Discu...
2024-12-1923 minValue-First AI DailyGoogle Video, AI Call Show, and Adding ValueWelcome to Wake Up with AI! In this episode, Chris, Niko, and George explore the latest developments in the AI world, diving into Google’s new AI tools, OpenAI’s notebook LM and its potential, and the evolving competition between major players. They also reflect on the mindset shifts needed to thrive in a rapidly advancing AI landscape. Whether you're excited by new launches or feeling the weight of navigating the AI balance beam, this episode has insights for everyone.Key Topics Covered🔍 The Latest AI Launches: Google vs. OpenAINiko breaks...
2024-12-1825 minValue-First AI DailyBook Project, Cohesive Conversations, and CuriosityIn this episode of Wake Up with AI, Chris and George hold down the fort while diving into part two of their discussion on AI-assisted creativity. With a focus on OpenAI’s new projects feature and AI-powered book writing, they explore how tools like GPT and Claude can help creators move mountains. Whether you're a business owner, content creator, or aspiring author, this episode will leave you motivated to embrace AI and unleash your creativity.Key Topics Covered📚 AI in Writing: Creating Cohesive, Human-Like ContentGeorge walks through his journey of creating an en...
2024-12-1733 minValue-First AI DailyWriting a Book with AI📚 AI in Writing: Enabling Creativity, Not Replacing ItMike Tedasco breaks down the role of AI in writing, emphasizing its potential to assist, inspire, and expedite the creative process.Highlights:AI as a Writing Partner: Tools like GPT and Claude can assist with outlines, fact-checking, and even editing.Overcoming Writer’s Block: Use AI for ideation, generating prompts, or breaking past creative roadblocks.Limitations: AI struggles with creating nuanced, long-form content and may require significant human input for quality results.Quote: “AI is lazy—it needs direction. You have to guide it to unlock...
2024-12-1642 minValue-First AI DailyPython in Canvas, Creative Bots, and Gamma AppIn today’s episode of Wake Up with AI, Chris, Niko, and George explore the exciting advancements in AI tools, including GPT’s new Canvas feature and Gamma for streamlined presentations. They also tackle a thought-provoking discussion on the evolving psychology of work in an AI-driven world and how to bridge the gap between human creativity and machine efficiency.Key Topics Covered🚀 Highlighted AI Advancement: GPT’s Canvas FeatureThe hosts dive into the newly released Canvas feature, now integrated into GPT, enhancing productivity and creativity for writers and developers alike.Features Discussed:Fine...
2024-12-1322 minValue-First AI DailyThe Sora Release, Simplicity and Photorealistic IdeationIn today’s episode of Wake Up with AI, Chris, Niko, and George dive into the exciting advancements brought by the 12 Days of Shipmas, explore creative AI tools, and highlight how these innovations empower individuals to unlock their potential. From groundbreaking AI-generated content to actionable tips for leveraging AI effectively, this episode celebrates creativity and collaboration in the age of artificial intelligence.Key Topics Covered🚀 Day 4 of Shipmas: What's New?The hosts break down the latest developments from OpenAI’s 12 Days of Shipmas, particularly focusing on Sora, a revolutionary generative video tool.Highlights:Cr...
2024-12-1021 minValue-First AI DailyAGI Thoughts, Framework Prompt, and Suno AppIn this episode of Wake Up with AI, Chris, Niko, and George dive deep into groundbreaking developments in AI, including recent advancements toward AGI, ethical considerations, and a revolutionary new app for creating music. The hosts also explore actionable AI skills and the importance of curiosity and repeatable processes in leveraging AI tools effectively.Key Topics Covered🚨 AGI Developments: Hitting New MilestonesThe hosts discuss the significance of recent advancements in AI, including an intriguing test conducted with Quad 3 Opus.Key Insights:Self-Preservation and Ethics: An AI model displayed behaviors akin to...
2024-12-1023 min
Value-First AI DailyCuriosity, Smartest Person in the Org, and Claude vs. GPT🎁 Day 2 of Shipmas: OpenAI’s O1 and O1 ProNico provides an in-depth breakdown of the latest developments from OpenAI’s 12 Days of Shipmas, focusing on the release of O1 and O1 Pro.What’s New with O1?Higher Reasoning Speed and Accuracy: O1 significantly outperforms GPT-4, with advancements in competition-level math, coding, and PhD-level science questions.Pro Subscription: For $200/month, Pro users gain access to O1 Pro mode, offering even better performance for the most complex tasks.Performance Highlights:Competition Math Accuracy: O1 Pro reaches 85.8%, a leap over GPT-4’s 13.4%.PhD-Level S...
2024-12-0622 min
Value-First AI DailyOmni vs. Multi-Model, Open AI's 12 Days of Shipmas, and Disruption🎁 12 Days of Shipmas: OpenAI’s Gift to InnovationNico kicks off the discussion with the exciting announcement of OpenAI’s 12 Days of Shipmas. Over the next 12 business days, OpenAI will roll out either a new feature or product daily.What to Expect:Potential Products: Speculations include Sora, Orion, and even hints of a new device designed in collaboration with Jony Ive.Feature Enhancements: George expresses hopes for improved DALL·E image generation and voice assistant advancements.Impact: These updates could redefine productivity, creativity, and business strategies for AI users.Quote: “Imagine a model where you...
2024-12-0522 min
Value-First AI DailyAmazon Nova, NVIDIA Nemo, and the Value of DataPodcast OverviewIn this episode of Wake Up With AI, Chris, Nico, and George unpack the seismic shifts in the AI and enterprise tech landscape. From Amazon Nova’s groundbreaking suite of AI tools to Klarna’s bold move into CRM development, this episode dives into how AI is reshaping industries and opening doors to new opportunities.Key Topics Covered🌟 Amazon Nova: Redefining AI CapabilitiesGeorge introduces Amazon’s Nova AI suite, highlighting its potential to disrupt multiple industries with advanced video, image, and multimodal capabilities.Key Features of Nova:AI-Powere...
2024-12-0423 min
Value-First AI DailyThe Digital Doppelganger a Dream or DilemmaPodcast OverviewIn this episode of Wake Up With AI, George, Nico, and Chris return from a refreshing holiday break to discuss the latest updates in AI. From breakthroughs with Anthropic’s Claude to personal stories of leveraging AI tools like GitHub and Visual Studio, this episode is packed with insights on how AI is transforming businesses and empowering individuals.Key Topics Covered🎉 Post-Holiday ReflectionsThe hosts share their holiday highlights, weaving in personal and professional insights about AI’s role in daily life.Highlights:George’s binge-worthy journey with The Walki...
2024-12-0424 min
Value-First AI DailyAI Security, Claude Styles, Doc Synch + MCPPodcast OverviewIn this episode of Wake Up With AI, George, Nico, and Chris return after the holiday break to dive into the latest advancements and updates in the world of AI. From Claude's groundbreaking new features to Chris's transformative journey into coding and development, the discussion highlights how AI is empowering individuals and organizations to learn, adapt, and thrive.Key Topics Covered🎉 Holiday Highlights and Getting Back to AIThe hosts share what they’ve been up to over the break, blending personal stories with insights about staying motivated in the fast-moving AI lands...
2024-12-0423 min
Value-First AI DailySilly Humans, Framing, and Trusted Outputs🤔 Humans Are Weird: Thrill-Seeking and AI's PerspectiveNico recounts a thought-provoking discussion with Claude, where the AI expressed confusion about human thrill-seeking behaviors like skydiving or football. The team explores what these behaviors reveal about humanity and how AI interprets them.Highlights:AI’s lack of understanding of the risks humans willingly take for fun.George’s call to embrace our “humanness” and use AI as a bridge, not a barrier.The importance of framing conversations with AI for better communication and understanding.Quote: "Humans are silly. But in that silliness lies the essence...
2024-12-0124 min
Value-First AI DailyLove, AI Ethics, and Digital Intelligence💡 AI and Human Connection: The Rise of AI CompanionsNiko introduces the concept of AI human replicants and the emotional relationships being formed with them. The team explores the psychological and societal impacts of these virtual relationships.Highlights:The emergence of AI companions designed to replicate human interaction and relationships.Real-world stories of individuals “dating” and even “marrying” AI replicants.The ethical dilemmas of relying on AI for emotional fulfillment.Quote:“It’s like the Matrix meets modern dating. Is this connection real, or are we fooling ourselves with perfect recall and zero...
2024-11-2723 min
Value-First AI DailyAcceleration Rates, New Job Hirings, and the Power of Questions🔍 The State of Jobs and the AI RevolutionNiko explains how AI is shifting the job market, creating new roles for generative creators while enhancing opportunities for existing professionals.Highlights:Generative AI is now as foundational as knowing Microsoft Office was 20 years ago.People without programming experience are creating transformative software with AI assistance.The growing demand for AI-savvy employees is spurring job market recovery.Quote:“AI isn’t taking your job—it’s the person using AI that will.” – Chris CarillonReflective Question:What skills can you start build...
2024-11-2626 min
Value-First AI DailyAre We Ready, AI Gone Wrong, and Being RootedToday’s Wake Up With AI is an unfiltered exploration of the good, bad, and complex world of artificial intelligence. Chris, Niko, and George unpack headlines about regulation, responsibility, and personal growth in the face of AI disruption. From AI babysitters to self-correcting systems, the team explores what it means to be human—and to stay human—in a world of rapid change.Key Topics Covered:🔍 The AI Babysitter and the Digital FriendThe team discusses the societal implications of AI evolving into more personal, conversational roles—like your kid’s digital friend or a virtual babys...
2024-11-2229 min