Shows
Keys To The Shop : Equipping Coffee Shop Leaders547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!It's Founder Friday! Today we are chatting with the professional Rugby player turned specialty cafe owner, Jake Heenan of Burra Bristol! Jake has played professional rugby for over 13 years and started Burra, an antipodean café in Bristol, while still playing full-time. It’s grown to three sites and won multiple awards - shaped by the same principles of culture, teamwork, and performance that he has lived in sport. The kitchen, known for it's amazing brunch, is headed by Michelin starred chef Toru Yanada and the cafe has focused its energy on high standards of hospitality, com...
2025-06-2657 minKeys To The Shop : Equipping Coffee Shop LeadersSHIFT BREAK! The Two Kinds of Margin You Need in the Cafe We all know that in order for a business to be sustainable, it has to be profitable. We need financial margin in order to deal with the unexpected expenses and events, provide opportunities for others, fund growth as needed, and yes, pay ourselves! But what other kinds of margin are there in the cafe that can be just as important? Today on Shift Break we will be talking about why you need to maintain margin both in you finances and also with your energy and focus. In order to even begin benefiting from a thriving coffee shop, yo...
2025-01-2812 minKeys To The Shop : Equipping Coffee Shop LeadersSHIFT BREAK: Owners, It's OK to Make MistakesCoffee shop owners, do you ever feel as though the entire world is on your shoulders and that one mistake will send the whole business crashing down? The pressures and expectations that cafe operators face drive many to pursue unrealistic standards for themselves and others, which tends to multiply mistakes vs the intended avoidance of them. Today on Shift Break we will be talking about why it is ok that you, and other leaders in the shop make mistakes, and how the work of creating the complex and rewarding world of a coffee shop actually thrives on u...
2024-05-2013 minKeys To The Shop : Equipping Coffee Shop LeadersRight Tools, Wrong JobYou might have the perfect checklist, SOP, policy, and plan to apply to you current situation, it might even make things technically better, but if you are in the wrong place, position, or even career then those tools can easily become anchors that hold you down. Today on Shift Break we will be talking about the need to make sure that you are in a place that is right for you, how tools can help you discern this, and how to know the difference between something that is challenging vs something that is a sign that you're i...
2023-02-1512 minKeys To The Shop : Equipping Coffee Shop LeadersEmotions, Self-Sabotage, and Telling Ourselves the TruthThe coffee shop is a can be a stressful place. There are no shortage of challenges big and small that confront us daily whether you are a barista of cafe owner. The trouble we run into is when our confirmation bias kicks in with every challenges and our emotions run away with us and we start telling ourselves a story about what is happening that may not be true but certainly feels true in the moment On today's shift break we will be talking about how we can combat overthinking and negative emotions through pursuing objectivity, truth...
2022-11-0311 minKeys To The Shop : Equipping Coffee Shop Leaders331 : The 7 Deadly Sins of my CareerWe all make mistakes. It's part of the learning and growth process for everyone. As you go in your career you will find that there are certain types of mistakes that are worse than others in that they have a greater negative impact on you and those around you. I have been doing this coffee thing long enough to have amassed a nice list of those types of mistakes and today I want to share that list with you and elaborate on each one. I am pretty sure most if not all the listeners here will experience o...
2022-02-2240 minKeys To The Shop : Equipping Coffee Shop LeadersGetting Over GuiltHustle culture teaches us that we should be working pretty much all the time. In order to succeed we need to sacrifice a lot and where the limit is nobody quite knows. What happens too often is we only really start to back off when we burn out but by then it's too late. Recently I was ask by an attendee at Coffee Fest, "How can I get over feeling guilty for taking a day off?" That is a heart breaking question and today on shift break I want to talk with you all about this question a...
2021-11-1012 minKeys To The Shop : Equipping Coffee Shop LeadersDo You Need Experience to Open a Coffee shop?This question gets brought up often when people are discussing their plans to open a coffee shop. The answer, as you might expect, is not as easy as saying yes or no. Ultimately we need to explore what is behind the question. Why is it being asked and how can you answer it for yourself. Today on Shift break I will be giving you my perspective on this question in hopes that it encourages you to pursue the best paths of preparation for the coffee journey ahead. Related episodes: 283 : 5 Bad Reasons to Open a...
2021-10-1413 minKeys To The Shop : Equipping Coffee Shop Leaders292 : How to Take Charge and Drive Your Career w/ Ed EvartsWho is driving our career? Most of the time we attribute our careers current state to outside forces or fate. Rarely will we consider that we ourselves are the primary driver of our success. The good news is that there are lot's of things that we can both do to take control and start really steering thing in the direction we want to go. Lucky for us today's special guest has written a couple books on this subject, one of which we will be discussing in depth. I am very pleased to welcome to the show, Ed Evarts, Author...
2021-07-1358 minKeys To The Shop : Equipping Coffee Shop Leaders266 : Building Physical Resilience W/ Dr. David Dahl DPT, CAFSThe health of our bodies plays a huge role in determining the quality of our life both at work in the shop and outside of work. When we are pursuing our health holistically we are making an investment that pays us back immeasurably. The question is, how do you begin to approach caring for our physical health in a way that equips us to thrive? Today we are going to explore this subject with special guest Dr. David Dahl! Dr. David Dahl DPT, CAFS is the owner and operator of Linchpin Performance based in Louisville, KY. Dave ha...
2021-02-1652 minKeys To The Shop : Equipping Coffee Shop LeadersPrioritizing your Mental Health in the New Year w/ Dr. Lara PenceThis year has been a mental and emotional test of endurance like no other. Add to the pandemic the already existing stresses and pressures in the cafe as customer face professionals and you get a perfect storm of both feeling the need for mental health wile simultaneously feeling helpless to actualize it. Even though mental health has been top of mind, it can be hard to move it from a "Should" to "Must" and as we look forward to the new year at the close of this incredibly challenging one, resolving to prioritize our mental health will make a...
2020-12-2854 min