Shows
DFW Running TalkMarathon Dad: How Jonathan Brower Finds Speed Between 3:50 AM Runs and Bedtime StoriesIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Jonathan Brower, a structural engineer and accomplished runner who's known for casually passing other racers while pushing a stroller. The conversation begins with Chris recounting how Jonathan once passed him during a 5K at White Rock while pushing his baby in a stroller and discussing the Stars game.Jonathan shares his unique running journey, which began not as a passion but as training for tennis. After getting burned out on tennis during grad school in 2012, he discovered running as a standalone activity and quickly found...2025-05-0547 min
DFW Running TalkChasing the Dream: How Garrett Mayeaux is Building His Professional Triathlon CareerIn this episode of DFW Running Talk, host Chris Detzel interviews Garrett Mayeaux, an elite triathlete pursuing a professional career. Garrett shares his journey from amateur to pro, discussing how he balances his chiropractic practice with training, racing, and coaching. He opens up about the financial challenges of professional triathlon, including expensive equipment, race fees, and travel costs, while explaining how he's pieced together income from part-time work, coaching, and sponsorships. Garrett also details his racing schedule, performance goals, and how a conversation with triathlon legend Greg Bennett convinced him to pursue the sport professionally despite having a...2025-04-2444 min
Data HurdlesVital Industries Transformed: Inside Fusable's Data Strategy with Chief Data Officer, Matthew CoxIn this revealing episode of "Data Hurdles," hosts Chris Detzel and Michael Burke interview Matthew Cox, Chief Data Officer at Fusable, about his journey transforming data strategies across traditionally underserved industries.Matthew shares his unique position overseeing product, data, engineering, cybersecurity, enterprise applications, and professional services at Fusable - a company created from multiple acquisitions to deliver vital data services to agriculture, construction, and trucking industries. The conversation explores how these essential sectors, often overlooked in data innovation, are being revolutionized through connected data strategies.Listeners will gain insights into Matthew's vision for building customer...2025-04-1437 min
DFW Running Talk20 Marathons, 3 Kids, and Boston Dreams: The Maddie Stier StoryIn this inspiring episode of DFW Running Talk, host Chris Detzel sits down with Maddie Stier, a remarkable marathon runner who balances elite performance with motherhood. From qualifying for Boston at her very first marathon to navigating pregnancy with twins, Maddie shares her extraordinary journey of running 20 marathons while raising three children under two.Discover how Maddie transitioned from casual runner to 2:50 marathoner after joining Dallas's running community, the importance of training partners who pushed her limits, and her creative strategies for fitting in high-mileage weeks around early morning family life. Maddie offers candid insights about maintaining...2025-04-1143 min
Data HurdlesEnterprise Data Observability and the Future of Agentic AI with Ramon Chen, Chief Product Officer at AcceldataIn this thought-provoking episode of Data Hurdles, hosts Chris Detzel and Michael Burke welcome back Ramon Chen, Chief Product Officer at Acceldata, for an insightful discussion on the rapidly evolving world of enterprise data observability and agentic AI.Ramon shares how data observability has evolved from an emerging concept to a "full-blown tidal wave" in the industry, now widely recognized as a crucial component of data management that ensures proactive data quality and trustworthiness throughout the data supply chain. The conversation explores how data observability functions as a set of policies and rules that monitor data quality...2025-04-0730 min
DFW Running TalkMarathon Mindset with Lea Ivy: Lessons from Twelve Bostons and BeyondIn this special episode of DFW Running Talk, host Chris Detzel interviews his wife and running extraordinaire, Lea Ivy. With no formal running background, Lea transformed herself from a recreational college jogger into a Boston Marathon qualifying machine, completing the prestigious race for 11 consecutive years with a 12th on the horizon. Subscribe to our Substack newsletter Lea shares her remarkable evolution from running her first half marathon on a whim to achieving a 3:14 marathon PR at age 45. Listen as she reveals the methodical approach that's kept her injury-free for over a decade, her philosophy of training by ef...2025-04-0644 min
DFW Running TalkMichael Jackson's Last Day Was Andy's First: A Six Star Marathon JourneyIn this captivating episode of DFW Running Talk, host Chris Detzel interviews Andy Wheatcroft, an inspiring 'mature runner' who completed all six World Marathon Majors. Andy's extraordinary transformation began 14 years ago in the UK when, 50 pounds overweight with a goatee that failed to hide his double chin, he could barely run 100 feet without vomiting. Motivated by his father's sudden death from a heart attack at 60 and his son's classmate battling brain cancer, Andy embarked on a journey that would change his life forever.The interview captures the moment Andy became a 'real runner' – coincidentally the same day Mi...2025-04-0147 min
Data HurdlesThe Shield, Not the Weapon: Ethical AI Surveillance with Ram Bulusu of Warp9AiIn this thought-provoking episode of Data Hurdles, hosts Chris Detzel and Michael Burke speak with Ram Bulusu, Head of Applied Artificial Intelligence of Warp9Ai about his work developing advanced surveillance technologies for public safety applications. The conversation primarily explores Ram's development of an AI-enabled camera system designed for airports and border crossings that uses multimodal data inputs to identify potential security threats in real-time.Ram explains his concept of "benevolent monitoring" - using AI surveillance as a protective shield rather than a controlling weapon - and details how his proposed system could help prevent security breaches...2025-03-3140 min
DFW Running TalkZero to Boston in 8 Months: The Insane Running Journey of Dr. Matt CampbellIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Dr. Matt Campbell, a pediatric oncologist who transformed from an out-of-shape medical fellow to a sub-2:31 marathoner and running coach. Matt shares his remarkable journey from struggling to run two miles to qualifying for Boston Marathon in his second race ever.The conversation explores how Matt found his running community with the "Sloths" - a semi-formal running collective in Dallas that balances serious training with a fun, supportive atmosphere. Matt candidly discusses his marathon experiences, including a humbling Boston debut, his coaching philosophy, and his...2025-03-2633 min
DFW Running TalkFrom Spain to Dallas: Carlos Para's International Running AdventuresIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Carlos Para, a dentist from Spain who has built an impressive running career after moving to Dallas. Carlos shares his journey from playing field hockey in Spain to becoming a competitive marathoner who has completed seven marathons in a single year, with a personal best of 2:37 at the St. George Marathon.Carlos discusses how he discovered his passion for running during the COVID-19 pandemic, his remarkably fast progression from novice to Boston qualifier in his first marathon (finishing in 2:55), and his strategic approach to training...2025-03-2239 min
Data HurdlesBreaking Data Silos: AI-Ready Data Strategies with Nishith Trivedi, Enterprise Data Governance and Global MDM Lead at PfizerIn this insightful episode of Data Hurdles, hosts Chris Detzel and Michael Burke sit down with Nishith Trivedi, Enterprise Data Governance and Global MDM Lead at Pfizer. Nishith shares his journey from chemical engineering to becoming a data expert, and details how his team is transforming Pfizer's data landscape to support AI initiatives.Nishith provides a fascinating look at how a pharmaceutical giant manages data across multiple verticals—from supply chain to R&D—while explaining the challenges of making data "AI-ready." He discusses the evolution from vector-based RAG to graph-based approaches, the importance of ontologies in prev...2025-03-1743 min
DFW Running TalkThe Sub-2:40 Club: DFW's Fastest Marathoners Talk Boston & LondonBoston & London Marathon Prep with DFW's Elite RunnersJoin host Chris Detzel for an insightful roundtable with six elite DFW-area runners as they prepare for the prestigious Boston and London Marathons. This episode features Brent Woodall, Matt Barron, Aaron Pearson, Eric Bretl, Jennifer Pope, and Mimi Smith - collectively known as "The Sloths" - who share their impressive qualifying times, ambitious race goals, and detailed training strategies.Listen as these accomplished athletes discuss their personalized training approaches, with weekly mileage ranging from 75-110 miles, and their perspectives on strength training, nutrition, and race-day...2025-03-1648 min
DFW Running TalkBuilding a Running Community: Alfonzo Gonzalez and the Train Pegasus JourneyIn this engaging episode of DFW Running Talk, host Chris Detzel sits down with Alfonzo Gonzalez, the founder and coach of Train Pegasus, one of the Dallas-Fort Worth area's most respected running groups.Alfonzo's Running JourneyAlfonzo shares his humble beginnings in running, starting in 2009 when a coworker invited him to join a Luke's Locker social run. Despite struggling to complete the six-mile route, Alfonso persisted and gradually built his endurance. With a background in boxing, football, and tennis, Alfonso had some athletic foundation but found the transition to distance running challenging.His...2025-03-1229 min
DFW Running Talk975 Days and Counting: Andy Wang on Running Streaks, Race Directing, and CommunityIn this episode of DFW Running Talk, you (Chris Detzel) hosted Andy Wang, the race director of the Fort Worth Marathon. The conversation provided an in-depth look at Andy's running journey, his race directing experiences, and his impressive personal achievements in the running community.Andy's Running BackgroundAndy shared that he began his fitness journey in 2007 when he joined friends training with the Leukemia and Lymphoma Society. Interestingly, he started with triathlons before focusing more on running. He completed his first half marathon around 2007 with the Dallas Running Club. Andy mentioned dealing with common running...2025-03-0643 min
DFW Running TalkElite Runner, Coaching, Stroller Records, and Golden Tickets: The Cal Neff StoryDFW Running Talk: Cal Nef Episode OverviewIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Cal Nef, an accomplished elite runner, coach, and race director based in Houston, Texas. The conversation explores Cal's multifaceted running career and his journey through various aspects of the running world.Background and Running CareerCal shares his lifelong journey with running, starting at age 4 in Louisiana before his family moved internationally for his father's oil industry career. These moves took him to places like Scotland, England, Thailand, Canada, and Australia...2025-03-0146 min
DFW Running TalkFinding Speed in the Pandemic: Jennifer Pope's Path to Elite RunningDFW Running Talk Episode with Jennifer PopeEpisode OverviewThis episode of DFW Running Talk features host Chris Detzel interviewing Jennifer Pope, an elite runner from the Dallas-Fort Worth area who has made a remarkable journey from recreational soccer player to Olympic Trials qualifier in a short time span.Jennifer's Running BackgroundJennifer reveals that, unlike many elite runners, she did not have a traditional competitive running background. While she ran cross country in high school, she admits she never took it seriously. Instead, she primarily played soccer from age four through adulthood...2025-02-2635 min
Data HurdlesDeepSeek's Cost-Efficient Model Training ($5M vs hundreds of millions for competitors)The episode features hosts Chris Detzel and Michael Burke discussing DeepSeek, a Chinese AI company making waves in the large language model (LLM) space. Here are the key discussion points:Major Breakthrough in Cost Efficiency:- DeepSeek claimed they trained their latest model for only $5 million, compared to hundreds of millions or billions spent by competitors like OpenAI- This cost efficiency created market disruption, particularly affecting NVIDIA's stock as it challenged assumptions about necessary GPU resourcesMixture of Experts (MoE) Innovation:- Instead of using one large model, DeepSeek uses multiple...2025-02-2224 min
DFW Running TalkDallas Running Scene: Dr. Mani Alavi's Journey from Two-Mile Sprints to Marathon StarsIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Dr. Mani Alavi, a faculty physician at UT Southwestern and accomplished marathon runner. The conversation weaves through Dr. Alavi's fascinating journey in running, from his early days as a high school track athlete to his current status as an accomplished marathoner pursuing his fifth World Marathon Major in Tokyo.The episode opens with a humorous and heartwarming story of Dr. Alavi's first marathon experience at the Austin Marathon, where his attempt to impress a girl led to a humbling race experience. Running far too fast...2025-02-2141 min
Data HurdlesClean Data, Business Context, and the Future of Analytics - Featuring Noy Twerski, Sherloq Co-founder & CEOThis episode of Data Hurdles features an in-depth conversation with Noy Twerski, CEO and Co-founder of Sherloq, a collaborative SQL repository platform. The discussion, hosted by Chris Detzel and Michael Burke, explores several key themes in data analytics and management.Key Topics Covered:1. Introduction to Sherloq- Sherloq is introduced as a plugin that integrates with various SQL editors including Databricks, Snowflake, and JetBrains editors- The platform serves as a centralized repository for SQL queries, addressing the common problem of scattered SQL code across organizations2. Origin Story- Twerski...2025-02-1733 min
DFW Running TalkThe Business of Running: How Eric & Sharon Lindberg Create Epic Race ExperiencesIn this episode of DFW Running Talk, host Chris Detzel sits down with two powerhouses in the Dallas-Fort Worth running community—Eric and Sharon Lindberg from On Your Left!. As the driving force behind some of the most exciting and well-organized races in the region, they share their journey from casual runners to business owners managing over 50 races across the country.Eric, the self-proclaimed "Chief Running Officer," and Sharon, the "VP of Happy Running," dive into their unique backgrounds—from Eric’s early days in sports marketing with the Indiana Pacers and Dallas Mavericks to Sharon’s fitness...2025-02-0743 min
DFW Running TalkBehind the Scenes of Cowtown: A Conversation with Race Director Heidi SwartzHost: Chris Detzel (DFW Running Talk)Guest: Heidi Swartz (Cowtown Marathon Executive Director)Episode Overview:This episode offers an intimate look at the Cowtown Marathon through the eyes of its long-time executive director, Heidi Swartz. The conversation begins with Heidi's unexpected entry into running, which started in 1994 when she was required to run the Cowtown 10K with her son's elementary school team. Despite not being a runner initially, the experience inspired her to join the Cowtown organization, where she worked her way up from assistant to executive director in 2003.Key Discussion Points:...2025-02-0141 min
DFW Running TalkRunning, Community, and Mimosas: A Conversation with Julie Lanaux of White Rock Co-opIn this delightful episode of DFW Running Talk, host Chris Detzel sits down with Julie Lanaux, one of the administrators of the White Rock Co-op running group, for a conversation that perfectly captures the beautiful balance between serious training and social enjoyment that makes the Dallas running community special.Julie's journey into running began unexpectedly - she was actually a ballet dancer who thought running wasn't for her due to side stitches in high school (if only someone had told her those go away!). Her entry into running came through her father-in-law's Ironman race in Kona, which...2025-01-2648 min
DFW Running TalkFrom 800m to 175 Miles: Megan Smyth's Incredible Running JourneyIn this episode of DFW Running Talk, host Chris Detzel interviews Megan Smyth, an accomplished runner who recently completed 175 miles in 42 hours at the Summit Backyard Ultra in Marble Falls.Megan's running journey can be divided into two distinct "running lives." The first began in middle school and continued through college, where she specialized in the 800-meter event in track. After college, she took a five-year break from running before finding her way back through a social run group in 2010.Her return to running led her to marathon training, and she completed her first marathon...2025-01-2157 min
DFW Running TalkThe Unexpected Champion: Shantel Cloud's Running Story of Persistence and PotentialThis episode of DFW Running Talk features host Chris Detzel interviewing Shantel Cloud, an accomplished runner from the Dallas-Fort Worth area. The conversation traces Shantel's running journey from her early beginnings to her recent achievements.Shantel began running in middle school, initially motivated by a desire to bond with her father, who was a talented runner. Though naturally gifted, she admits she didn't fully apply herself during her school years in Albuquerque, New Mexico, where she had access to excellent training opportunities and professional runners. Her relationship with running took a dramatic turn when her father passed...2025-01-1433 min
DFW Running TalkFrom Little Mexico to NCAA: Dr. Jose Lopez's Running JourneyIn this inspiring episode of DFW Running Talk, host Chris Detzel sits down with Dr. Jose Lopez, who shares his remarkable journey from immigrant child to accomplished runner and mental health professional. The episode dives deep into Dr. Lopez's early years after arriving in Dallas's Little Mexico neighborhood (now Uptown) with his family, where his natural inclination toward movement and physical activity first emerged.Dr. Lopez candidly discusses his experience as a hyperactive child who found solace in movement, particularly during recess and PE classes. He describes his transition through different Dallas neighborhoods, from Little Mexico to...2025-01-0741 min
DFW Running TalkFrom 2024 Olympic Trials to BMW Dallas Half Three Peat Champion: A Conversation with Mimi SmithIn this engaging podcast episode, host Chris Detzel interviews elite runner Mimi Smith, who shares her journey through competitive running and recent accomplishments. The episode covers her experience at the 2024 Olympic Trials in Orlando, Florida, where she finished 65th overall despite challenging hot conditions. Smith discusses her qualifying time of 2:34 at the Chicago Marathon that earned her spot at the trials.A significant focus is placed on Smith's dominance in the BMW Dallas Half Marathon, where she's won three consecutive years. She details her training approach for the most recent victory, maintaining 60-mile weeks while scaling back...2025-01-0145 min
DFW Running TalkThe Heart of DFW Running: Quin Jenson on Building Community Through MovementLet me provide a detailed description of this podcast episode of DFW Running Talk:Host Chris Detzel interviews Quin Jenson, a runner and former Brooks ambassador from the Dallas area. The conversation traces Jenson's journey from his football playing days to becoming an avid runner. In 2015, after returning from college and working a warehouse job, Jenson began running to lose weight. His running journey took a more serious turn when his girlfriend gifted him an entry to the Austin Half Marathon in 2019.Throughout the discussion, several key themes emerge:1. **Injury and Recovery**: Jenson...2024-12-3031 min
DFW Running TalkMed Student to Marathon Victor: Travis Dowd's Journey to 2024 Dallas Marathon GloryThis podcast episode is from "DFW Running Talk" hosted by Chris Detzel, featuring an interview with Travis Dowd, the 2024 Dallas Marathon winner. Here's a detailed breakdown:Interview Overview:- Travis Dowd won the Dallas Marathon in his first-ever marathon attempt, finishing in 2 hours and 26 minutes- The conversation covers his athletic journey, training approach, and race experienceBackground & Early Career:- Started as a soccer player who transitioned to running in middle school- Chose running over soccer in high school due to the collaborative nature of the running community...2024-12-2446 min
DFW Running TalkrunDallas Marathon Champion Erin Woodward Shares Her Path from College Track to Marathon SuccessIn this engaging episode of DFW Running Talk, host Chris Detzel interviews Dr. Erin Woodward, fresh off her victory at the 2024 Dallas Marathon. The conversation offers a fascinating glimpse into the journey of an emerging elite marathon runner who balances her athletic pursuits with a career as a physical therapist.Woodward shares her evolution from a college track athlete at the University of Central Arkansas, where she focused on shorter distances and steeplechase, to becoming a marathon champion. With only two marathons under her belt - Houston and Dallas, both in 2024 - she has already achieved remarkable...2024-12-1831 min
DFW Running TalkRunning as Therapy: Breaking Down Mental Barriers with Buddy DetzelThis episode of DFW Running Talk features host Chris Detzel in conversation with his twin brother Buddy Detzel, a licensed professional counselor at Authentic Therapy Solutions. The discussion weaves together their shared experiences with running and explores the intersection of mental health and physical exercise.Key Topics Covered:1. Personal Running Journeys:- Buddy shares how he started running at age 17 during a lonely period after moving in with his aunt and uncle- His first marathon experience in 2010-2011, completing it in challenging conditions (37 degrees and rain) with an impressive time of 3:32...2024-12-1737 min
CX Nexus PodcastCommunity Builders After Dark: What We Do When We're Not at WorkIn this engaging episode of CX Nexus, hosts Nicole Saunders and Chris Detzel explore the fascinating intersection between personal and professional community building. The conversation weaves between Chris's experience growing a 10,000-member running community in Dallas-Fort Worth and Nicole's decade-long "Odd Tuesday Potluck" tradition, revealing how the fundamental principles of community building manifest in their personal lives.The hosts unpack key community-building elements that work across both personal and professional contexts:- The critical role of consistency in building lasting communities- How shared challenges and interests naturally bring people together- The importance...2024-12-1430 min
DFW Running TalkBreaking 3: Insights from Two of Dallas' Top Marathon Runners with Brent Woodle and Javier TrillaEpisode Overview:This episode of DFW Running Talk, hosted by Chris Detzel, features an in-depth conversation with two of Dallas's elite runners, Brent Woodle (2:28 marathon PR) and Javier Trilla (2:50 marathon PR). The discussion offers a fascinating glimpse into the competitive running scene in Dallas and the journeys of two accomplished athletes.Key Discussion Points:1. Running Backgrounds & Achievements:- Brent Woodle's impressive 2:28:04 marathon PR- Javier Trilla's 2:50:00 marathon PR and 1:21:40 half marathon PR- Their involvement with White Rock Running Co-op2. Training Insights:- Brent's high-volume training (110-120 miles...2024-12-1144 min
DFW Running TalkRace Day Fueling Strategies with Wendi Irlbeck, MS, RDN, LD, CISSNIn this enlightening episode of DFW Running Talk, host Chris Detzel sits down with Wendi Irlbeck, MS, RDN, LD, CISSN, Nutrition with Wendi, a passionate registered dietitian and sports nutritionist who brings her expertise to the critical intersection of running and nutrition. Recently relocated to Dallas, Texas, Wendi shares her extensive experience working with athletes of all levels and her evidence-based approach to sports nutrition.Throughout the episode, Wendi delves deep into several crucial topics for runners:- The importance of proper protein intake for runners, recommending 1.4 to 2 grams per kilogram of body weight daily2024-11-2726 min
DFW Running TalkFrom Runner to Race Director: Libby Jones' 18-Year Journey with The Active JoeIn this engaging episode of DFW Running Talk, host Chris Detzel sits down with Libby Jones, founder of The Active Joe and a pivotal figure in the Dallas-Fort Worth running community. With 18 years of experience in race directing and community building, Libby shares her remarkable journey from an untrained 5K runner to becoming a influential force in Texas trail running.Libby's story begins in 2005 with her first race, the St. Paddy's Dash, and evolves through her transformation into the president of the Dallas Running Club, where she grew membership from 1,000 to 4,000 members. She candidly discusses her progression...2024-11-2052 min
DFW Running TalkTrail Racing's Disruptor: How Rob Goyen Revolutionized the Texas Running SceneIn this captivating episode of DFW Running Talk, host Chris Detzel sits down with Rob Goyen, a transformative figure in Texas trail running who revolutionized the sport through his company Trail Racing Over Texas (TROT). The conversation unfolds as an intimate journey through Goyen's remarkable evolution from a 350+ pound alcoholic to a pioneering race director who changed the landscape of trail running in Texas.Key Narrative Threads:1. Personal Transformation- Goyen's battle with alcoholism and journey to sobriety (12 years sober)- Discovery of running as a replacement for addiction- Accidental introduction...2024-11-1350 min
Data HurdlesThe Future of Data Teams in the AI Era: Insights from Alex Welch, dbt Labs' Head of Data and AnalyticsIn this insightful episode of Data Hurdles, hosts Chris Detzel and Michael Burke sit down with Alex Welch, Head of Data at dbt Labs, to explore the transformative impact of AI on data organizations and the future of analytics.With over a decade of experience in FinTech and now leading data initiatives at dbt Labs, Alex shares valuable perspectives on:• Data Quality & Governance:- The critical importance of establishing data quality frameworks- How to approach data governance without creating unnecessary friction- The balance between control and accessibility in data management...2024-11-0150 min
DFW Running TalkCycles, Citations, PRs to Coach: Rachel Sanchez's Running EvolutionJoin DFW Running Talk host Chris Detzel for an in-depth conversation with Rachel Sanchez, an accomplished runner, police sergeant, and elite running coach whose journey spans from small-town Virginia to training athletes across multiple continents. In this comprehensive 54-minute episode, Rachel reveals her fascinating progression from high school cross country athlete at a single-A school to professional cyclist, and eventually to becoming a sub-2:45 marathoner who narrowly missed qualifying for the Olympic trials.Rachel shares intimate details about her athletic evolution, beginning with her high school achievements including a 59-second 400m and competing in state-level cross country...2024-10-3054 min
DFW Running TalkFrom Couch to Coach: Javier Trilla's 10-Year Running JourneyDFW Running Talk Episode Summary: Conversation with Javier TrillaEpisode OverviewThis inaugural episode of DFW Running Talk features host Chris Detzel interviewing Javier Trilla, a local runner and coach in the Dallas-Fort Worth area. The conversation covers Javier's running journey, his coaching experiences, and insights into the local running scene.Key Topics DiscussedJavier's Running Background- Started running about 10 years ago- First race was the Plano Balloon Fest 5K in 2015- Quickly progressed to longer distances, including marathonsMotivation and Community- Importance...2024-10-1646 min
DFW Running TalkDFW Running Talk IntroDFW Running Talk, hosted by Chris Detzel, covers all aspects of running in the Dallas-Fort Worth area, featuring interviews with local experts, athletes, and enthusiasts of all experience levels. 2024-10-1100 min
CX Nexus PodcastBalancing AI and Human Touch in Customer ExperienceThis episode of the CX Nexus podcast features co-hosts Nicole Saunders and Chris Detzel discussing the impact of artificial intelligence (AI) on community management and customer experience. Here's a detailed description of the episode's content:1. Introduction and Context: - Both hosts are about six weeks into new jobs, providing fresh perspectives on their roles. - Chris has been thinking a lot about AI and new technologies in his new role.2. AI Integration in Customer Experience: - Discussion on the importance of thinking "AI-first" in community and customer experience strategies. - Examples of AI in...2024-09-2924 min
Data HurdlesData Mesh in Action: Challenges, Opportunities, and Real-World Examples with Willem KoendersIn this comprehensive episode of Data Hurdles, hosts Chris Detzel and Michael Burke engage in a deep and insightful conversation with Willem Koenders, a global data strategy leader at ZS Associates, about the increasingly popular concept of data mesh.The episode begins with Willem providing his background and expertise in the data field, setting the stage for a rich discussion. He explains the core concept of data mesh, describing it as a domain-driven approach to data architecture that emphasizes decentralized ownership and governance of data across an organization.Throughout the conversation, Willem uses various analogies...2024-09-2942 min
CX Nexus PodcastFrom Silos to Synergy: Aligning Community Efforts with Sales StrategiesThis podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community professionals can integrate their work with sales plays. Here's a detailed description of the episode:Introduction to the topic: The hosts introduce the challenge many community leaders face in connecting their work to the rest of the organization, especially sales.They emphasize the importance of finding ways to integrate community efforts with sales motions without being overly "salesy" in community spaces.Focus on expansion opportunities: Chris suggests that community plays a si...2024-09-0126 min
CX Nexus PodcastFrom Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career TransitionsIn this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Both having just made significant career moves, they offer valuable insights and practical advice for professionals navigating job changes in the tech industry.Nicole discusses her move from Zendesk, where she spent seven and a half years, to Coupa as the new Senior Director of Customer Experience Marketing. She shares her approach to entering a new organization, including how she prepared for the role and her strategy for the...2024-08-2528 min
CX Nexus PodcastAligning Marketing, Sales, and Community for Business GrowthIn this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern marketing and sales strategies. Luke provides an in-depth explanation of essential concepts such as pipeline and bookings, and how these metrics are vital for predicting business performance and setting revenue targets.The discussion transitions to the impact of community engagement on business outcomes, highlighting the importance of Account-Based Experience (ABX) strategies. Luke shares valuable insights on how Reltio leverages ABX to enhance...2024-08-2224 min
CX Nexus PodcastThe Event Planner's Playbook: Insights from CX ProfessionalsThis podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of customer experience and community building. The episode provides a comprehensive overview of event management, drawing from Chris's recent experience organizing a customer event for his company.Key points covered in the episode include:Setting clear goals and objectives for the event, including business outcomes like expansion opportunities and pipeline influence.The importance of proper planning, including creating a high-level agenda and identifying key team members and their responsibilities...2024-08-1932 min
CX Nexus PodcastThe Role of Community in Business Growth: A Look Into Sales and ExpansionCX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They explore how community engagement can drive business growth through targeted strategies like ABX (account-based experience) and expansion opportunities. The conversation highlights the importance of aligning community activities with business outcomes, the challenge of maintaining authentic community connections while contributing to sales efforts, and the necessity of cross-functional collaboration to achieve these goals. They emphasize the evolving role of community management in supporting business objectives and the need for community l...2024-08-1825 min
CX Nexus PodcastThe CX Nexus Podcast: Building Bridges in BusinessIn the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience (CX) and its pivotal role in business success. Nicole, with her profound background as the director of community at Zendesk, brings to the table a wealth of knowledge gleaned from her extensive experience in community management across a diverse range of industries and company sizes. Chris Detzel complements this expertise with his invaluable insights from spearheading online communities and engagement initiatives at Reltio, making them a formidable...2024-08-1705 min
Data HurdlesRevolutionizing Healthcare Data Sharing: Shubh Sinha, Integral's CEO, on Data HurdlesIn this enlightening episode of "Data Hurdles," hosts Chris Detzel and Michael Burke engage in a deep conversation with Shubh Sinha, CEO and co-founder of Integral, about revolutionizing healthcare data sharing. Sinha, leveraging his experience at LiveRamp and his current leadership role at Integral, offers valuable insights into the intricate world of regulated data in healthcare. He elucidates how data fragmentation across various healthcare touchpoints creates significant challenges in comprehending a patient's complete journey. Sinha emphasizes the crucial balance between utilizing comprehensive patient data—encompassing both medical and non-medical information—and adhering strictly to evolving privacy regulations such as HIPA...2024-08-1027 min
Data HurdlesChallenging Data Management Norms: A Conversation with Malcolm Hawker, Chief Data Officer at ProfiseeIn this insightful episode of Data Hurdles, hosts Chris Detzel and Michael Burke welcome Malcolm Hawker, Chief Data Officer at Profisee, for an in-depth discussion on the evolving landscape of data management and the role of Chief Data Officers (CDOs) in today's organizations.The conversation kicks off with Malcolm sharing his journey from product management to becoming a prominent figure in the data management space. He provides valuable insights into his experiences at Dun & Bradstreet and as a Gartner analyst, which have shaped his perspectives on data governance and strategy.A significant portion of the...2024-07-2846 min
Data HurdlesStirring the Data Pot: DataKitchen's CEO, Founder, Head Chef, Christopher Bergh on Cooking Up SuccessThis episode of Data Hurdles features an in-depth interview with Christopher Bergh, CEO and Head Chef of Data Kitchen. Hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the challenges and opportunities in data analytics and engineering.Key Topics Covered:Introduction and BackgroundChris Bergh introduces Data Kitchen and explains the company name's origin and significance.He shares his background in software development and transition to data analytics.Core Challenges in Data AnalyticsBerg emphasizes that 70-80% of data team work is waste.He stresses the importance of focusing on eliminating waste rather than optimizing...2024-06-3042 min
Data HurdlesTransforming CX with AI: A Conversation with CEO and Co-Founder, Somya Kapoor of TheLoopsWelcome to another episode of the Data Hurdles podcast! In this episode, hosts Chris Detzel and Michael Burke are thrilled to have a special guest, Somya Kapoor, the CEO and Co-Founder of TheLoops. Somya brings a wealth of experience from her leadership roles at SAP and ServiceNow and shares her remarkable journey of transitioning from big corporations to the startup world.Episode Highlights:Introduction and Background: Chris and Michael kick off the episode with a warm welcome and a brief catch-up before introducing Somya Kapoor. Somya shares her impressive background, highlighting her leadership roles at...2024-06-0842 min
Data HurdlesAI Everywhere: The Coming Era of Intelligent Devices and Embedded SystemsIn this episode of Data Hurdles, hosts Chris Detzel and Michael Burke engage in a wide-ranging discussion about the current state and future trajectory of artificial intelligence (AI) and machine learning (ML) in both the job market and product development.The conversation begins with Mike sharing insights on the changing job market for AI and ML professionals. Despite the high demand for these skills in recent years, he notes that the market seems to be softening, with even experienced candidates facing challenges finding jobs. They discuss potential factors, including an oversupply of talent, ambiguity around the impact...2024-05-1823 min
Data HurdlesPragmatic Approaches to Smart Data and AI Adoption with Founder of North Labs, Collin GravesIn this episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke interview Collin Graves, CEO and founder of North Labs, an AWS data and analytics partner based in Scottsdale, Arizona.Collin shares his background, starting with his military service and early exposure to cloud computing through Amazon Web Services (AWS) in 2007. He then discusses the founding of North Labs and its focus on helping industrial organizations, such as those in CPG, retail, and oil and gas, set data and AI strategies to drive business value.The conversation delves into North Labs' approach...2024-04-0733 min
Data HurdlesThe Future of AI in Product Design: Insights from Craft's Founder, Jeremy MerleIn this episode of Data Hurdles, hosts Mike Burke and Chris Detzel interview Jeremy Merle, founder and partner at Craft, a digital product design studio. Jeremy shares his background in design and user experience, having worked with various Fortune 500 companies and startups, including his role as a founding designer at Brightcove, an online video platform.The conversation delves into Kraft's mission and vision, particularly in relation to AI. Jeremy explains how his company is investing in AI education and training for their team, as well as developing user experience principles based on their work with AI-focused products...2024-03-2730 minData HurdlesUnravel Data with Co-founder and CEO Kunal Agarwal: The Power of Data ObservabilityIn this compelling episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke sit down with Kunal Agarwal, theCo-founder and CEO of Unravel Data, to delve into the fascinating realm of data observability. The conversation explores the challenges faced by organizations in managing complex data environments and how Unravel Data is leading the way in providing comprehensive solutions. Starting the discussion on a lighthearted note, Chris and Michael acknowledge the dedication of their guest, They express admiration for Kunal's commitment to the cause, which sets the stage for diving into the intricacies o...2024-02-1923 min
Data HurdlesOpen Sesame: How OpenAI Unlocked AIIn this conversation, Chris Detzel and Mike Burke discuss the Rabbit R1, a phone that uses large language models to take action on behalf of the user. They explore the potential of on-device AI and its impact on app integration and simplifying complex processes. They also discuss the challenges and opportunities for AI in both B2B and B2C contexts, as well as the cost of large language models and the role of OpenAI in promoting AI to the masses. Overall, they highlight the rapid advancement of technology and the exciting possibilities for the future....2024-01-2130 min
Data HurdlesData Insights: A Conversation with SD Tech's COO - Shane MishlerIn this episode of the Data Hurdles podcast, Chris Detzel and Mike Burke interview Shane Mishler, COO of SD Tech, a managed service provider. They discuss Shane's career journey across different industries and the key skills and mindsets necessary for adapting effectively. They also explore the role of technology in small businesses, the use of data for consistency and quality, and the impact of emerging technologies like automation and AI. The conversation highlights the importance of documentation and the potential of AI in transforming business operations. Overall, the episode emphasizes the need for continuous learning and open-mindedness in the...2024-01-0233 min
CX Nexus PodcastPreparing Communities for the AI Revolution with Jono BaconIn this episode of Peers Over Beers, hosts Chris Detzel and Nicole Saunders are joined by special guest Jono Bacon, an expert in building online communities, to discuss how artificial intelligence and new technologies like large language models will impact the future of community building.They explore how AI chatbots may take over some routine community management tasks like answering common support questions, allowing community managers to focus more on building relationships and delivering personalized experiences. However, they acknowledge the need to pivot community roles to focus less on simplistic Q&A and more on engaging users...2023-09-3045 min
Data HurdlesIs Edge Computing the Next Big Thing?The Evolution of Computing - From Mainframes to Mobile with Edge ComputingIn this episode of the Data Hurdles podcast, hosts Chris Detzel and Michael Burke have an in-depth discussion on the emerging technology of edge computing. They start by explaining what exactly edge computing is - processing data closer to the source, rather than relying solely on the cloud.Michael provides examples of edge computing use cases, like manufacturing, agriculture, and defense. Key benefits discussed include reduced costs, faster speeds, ability to operate offline, and improved data privacy and security....2023-09-1725 min
CX Nexus PodcastPartners as Co-Creators of Community ContentPartnerships play a critical role in building successful online communities. But how can you effectively engage partners without them simply using your community as a marketing channel? In this episode, hosts Chris Detzel and Nicole Saunders dive into creative tactics for leveraging partners as community advocates.Drawing from their extensive expertise running online communities, Chris and Nicole discuss the value partners can bring by sharing expertise, creating content, leading community groups, and more. However, they also acknowledge the common concerns around partner self-promotion and emphasize the need for clear guidelines.A major focus of the...2023-08-2626 min
Data HurdlesRole of the CDO in Leading Data Mesh and Governance InitiativesThis episode of the Data Hurdles podcast dives into the emerging concept of data mesh architecture and the critical role of governance in implementing it successfully. Host Chris Detzel and Michael Burke interviews Lauren Maffeo, author of "Designing Data Governance from the Ground Up," about the key principles and benefits of a data mesh approach.A data mesh involves distributed domain-specific data lakes that connect to a shared catalog, enabling single access point to data while keeping it owned and managed by domain experts. Maffeo explains how this data-as-a-product model allows for more consistency, findability and quality...2023-07-2937 min
Data HurdlesAI Regulation: Striking a Balance Between Innovation and EthicsThe podcast is hosted by Chris Detzel and Michael Burke. They discuss regulating AI development and ethical issues around emerging technologies like large language models.Governments have historically been slow to regulate new technologies. AI development is advancing rapidly, so regulators need to be more proactive.Striking a balance between fostering innovation and ensuring responsible/ethical AI is tricky. Governments could provide incentives for ethical practices or collaborate with developers on guidelines.Some examples of AI regulations so far include GDPR in the EU. China also has strict AI guidelines. Regulations can sometimes...2023-07-2232 min
Data HurdlesData Storytelling with Scott Taylor the Data WhispererThe podcast episode of Data Hurtles, featuring hosts Chris Detzel and Michael Burke, along with guest Scott Taylor, known as the "Data Whisperer".We discuss challenges with data management and master data management (MDM) at large enterprises. Common issues include duplicate customer records, inconsistent hierarchies, lack of data governance and standards, and poor data quality overall.Scott talks about how to "sell" the value of MDM and data management to executives and stakeholders by focusing on business problems it can solve rather than technical jargon. He gives examples of framing it around enabling the company's s...2023-07-1635 min
CX Nexus PodcastAdapting Your Community Strategy Through Organizational Changes"Peers Over Beers," hosted by seasoned community experts Chris Detzel and Nicole Saunders, is a podcast that dives deep into the world of online communities. In this particular episode, the duo explores the challenging topic of navigating change and maintaining stability as a community manager amidst management turnover and significant organizational changes.Nicole opens up about her experiences at various startups and at Zendesk, sharing insights from a roller-coaster career where she had to adapt to five different managers over a span of 6.5 years. The conversation centers around the crucial importance of adaptability in a community manager's...2023-07-1528 min
Data HurdlesDesigning Effective Data Governance: Insights and Strategies from Lauren MaffeoIn an engaging episode of "Data Hurdles," hosts Chris Detzel and Michael Burke converse with special guest, Lauren Maffeo, a service designer at Steampunk and the award-winning author of "Designing Data Governance from the Ground Up." They delve into the critical importance of data governance in businesses, discussing the unique human-centered approach at Steampunk, a firm known for its design-centric solutions for the US federal government.They discuss Lauren's book, in which she shares her experiences with common organizational challenges such as low data maturity and inconsistent data standards. Lauren emphasizes the importance of aligning data...2023-07-0725 min
Data HurdlesDecoding Data Quality: Lessons from the 'Data Hurdles' with Matthew CoxIn the latest episode of the 'Data Hurdles' podcast, hosts Chris Detzel and Michael Burke sat down with Matthew Cox, a seasoned data industry professional, for an insightful discussion on the crucial role of data quality in business operations. Their conversation touched upon various facets of data quality, its importance, and how its management impacts businesses of all sizes.Decoding Data Quality: A Business PerspectiveNavigating the Data Quality Landscape: Lessons from HistoryImproving Data Quality in Small Businesses: A Strategic ApproachData Quality and AI: The Future TrendThe insightful...2023-07-0143 min
Data HurdlesAI Strategy: A Critical Business ImperativeThe podcast, featuring Chris Detzel and Michael Burke, delves into the crucial aspects of formulating and implementing a robust AI strategy for businesses. They discuss the significance of having an AI strategy, the process of formulating one, and how it should be intertwined with the overall business strategy. Check out this blog about AI Strategy: The Art of Navigating AI Strategy: Leadership, Vision and BeyondThey also highlight the importance of identifying AI implementation areas, underlining the pivotal role of high-quality data. The speakers stress the necessity of AI as a tool to...2023-06-2433 min
Data HurdlesChief Data Officer Chronicles: Chris Pardo's Story in the World of Data ManagementIn this engaging podcast, Michael Burke, Chris Detzel, and Chris Pardo explore the journey to becoming a Chief Data Officer (CDO) through Pardo's experiences. Pardo's nonlinear career path traverses a range of companies and roles, starting with technical foundations at IBM, through business system understanding at Pervasive Software, and critical data comprehension at National Instruments. His extensive insights from Dun & Bradstreet, where he fostered partnerships with tech giants and contributed to strategic planning, are also shared.In a turn towards D&B's evolution, the conversation underscores the company's competency in providing business credit ratings and its impressive...2023-06-1728 min
CX Nexus PodcastHow Online Communities Drive Business Growth: Key Takeaways from Michael Burke and Chris Detzel's DiscussionThis podcast originated and is a copy from Data Hurdles episode Leveraging Online Communities for Business Growth: Insights from Burke and Detzel. In their conversation, Michael Burke and Chris Detzel explore the crucial role online communities play in the modern digital business environment. Detzel, an expert in building these communities, outlines how they offer spaces for users to connect, collaborate, and resolve product-related issues. From a business standpoint, these communities can reduce support costs, generate marketing leads, and encourage product adoption, boosting upselling and cross-selling opportunities.The discussion delves into why customers often prefer peer su...2023-06-1429 min
Data HurdlesLeveraging Online Communities for Business Growth: Insights from Burke and DetzelIn this insightful podcast, Michael Burke and Chris Detzel engage in a comprehensive discussion about the role and importance of online communities in a business context. They explore various facets of community building and management, highlighting how it can benefit both the company and its customers.Detzel, drawing on his wealth of experience, underscores the value of online communities in enabling users to connect, collaborate, and resolve product-related issues. He indicates that these platforms can reduce support costs, stimulate product adoption, and even generate leads for marketing efforts.The conversation further delves into the...2023-06-1329 min
Data HurdlesGenerative AI: Revolutionizing Industries while Navigating Ethical WatersIn their engaging dialogue, Michael Burke and Chris Detzel delve into the world of Generative AI, exploring its potential, the challenges it presents, and the future it might shape. Generative AI, which creates novel and original content, unlike traditional AI that classifies or predicts existing data, is transforming various sectors, from text and music generation to video creation.Burke highlights the future of Generative AI lies in specialized models specifically designed for certain industries. However, for AI to learn effectively, a structured dataset is required, something that not all companies possess. Therefore, companies need to innovate...2023-06-1030 min
Data HurdlesGeospatial Data: The Next Frontier in Decision Making from Esri's Alex MartonikIn an enlightening conversation, hosts Chris Detzel and Michael Burke discuss with Alex Martonik from Esri, a renowned GIS software and services company, about the expansive applications of GIS data. Martonik expounds on how GIS technology improves precision in decision making across multiple industries, with applications ranging from site suitability analysis in real estate to understanding consumer behaviors in marketing. Further, Martonik highlights the role of GIS data in risk management, sustainability, and promoting social equity, with real-world examples from agriculture to the financial sector. They discuss the importance of data quality, the democratization of GIS data a...2023-06-0632 min
CX Nexus PodcastData to Dialogue: Measuring and Showcasing Community ValueWelcome to the Peers Over Beers podcast, "Behind the Scenes of Community Management: Metrics Matter". Nicole Saunders and Chris Detzel give their thoughts about Community Metrics: As the world grows more interconnected and businesses strive to build authentic relationships with their audiences, community management emerges as a critical element of organizational success. But how do we measure its impact and effectively communicate this to various stakeholders? This podcast unravels the mystery and shows you the art of telling your community's story using data-driven insights.Check out: The Power of Community Metrics for Data-Driven Storytelling2023-06-0231 min
Data HurdlesUnraveling Data Mysteries: The Art of Master Data Management with Matthew Cox"Data Illuminated: Unraveling the Mastery of MDM with Matthew Cox" takes a deep dive into the world of Master Data Management. In this intriguing episode, our hosts Chris Detzel and Michael Burke engage with Matthew Cox, a seasoned expert and thought leader in data management. With a rich background spanning from engineering software to sales operations, Cox's journey into the data management realm offers a unique perspective on the challenges and solutions that define the industry.In the course of the discussion, Cox shares valuable insights on the hurdles encountered during MDM implementation and how to navigate...2023-05-2735 min
CX Nexus PodcastAI in Online Communities: Pros, Cons, and Future PossibilitiesThis Peers Over Beers discusses the potential benefits and drawbacks of artificial intelligence (AI) in online communities and customer support, as explored in a recent episode of the Peers Over Beers podcast featuring Nicole Saunders and Chris Detzel. In a recent episode of the Peers Over Beers podcast, community management professional Nicole Saunders and host Chris Detzel delved into the intriguing topic of artificial intelligence (AI) and its potential impact on online communities and customer support. Their engaging conversation touched on various aspects of AI, such as its challenges, possible advantages in content generation, and the impact o...2023-04-2824 min
Data HurdlesEntity Resolution Enhanced with LLMs: Insights from Detzel and BurkeChris Detzel and Michael Burke discussed the role of large language models (LLMs) in entity resolution, a process that identifies and links records referring to the same real-world entity. LLMs can improve accuracy and efficiency while addressing challenges like data quality and transparency.Key Points:LLMs enhance entity resolution by understanding context, processing unstructured data, and improving matching processes.Ethical considerations, including privacy and bias, are essential when using machine learning in entity resolution.Best practices include establishing clear goals, assessing data quality, and choosing suitable algorithms.Effectiveness can be...2023-04-2823 min
Data HurdlesDataArmor Analysis: Dissecting Cybersecurity Breaches and Best PracticesIn the recent Data Hurdles podcast episode, hosts Michael Burke and Chris Detzel interview Kristof Holm from DataBlend, discussing the 3CX data breach orchestrated by North Korean hackers. The blog explores the key aspects of the breach, the response by the company, and the importance of proper security practices and communication in protecting businesses and individuals from cyber threats.Key Sections:The Breach and Its Impact: A detailed account of the 3CX breach, the Lazarus group's involvement, and the potential risks posed by such attacks.3CX's Response: A critical analysis of the company's...2023-04-1430 min
Data HurdlesData Literacy for Better Decision-MakingIn a conversation between Chris Detzel and Michael Burke, the importance of data literacy in making informed decisions across various aspects of life was emphasized. Data literacy helps individuals gain a competitive advantage by understanding and interpreting complex information. Applications of data-driven decision-making include diet, exercise, personal finance, and more. By learning tools like Excel or Google Sheets, individuals can become more data literate and make better choices in their lives. Embracing transparency, accountability, and data-driven decision-making can lead to improved financial, physical, and mental well-being.2023-04-0823 min
Data HurdlesData Security Challenges: Insights from a CISO in the Integration Platform IndustryIn this episode of the Data Hurdles podcast, Chris Detzel and Michael Burke interviewed Kristof Holm, CISO of a small integration platform as a service company called DataBlend. The discussion focused on the role of a Chief Information Security Officer (CISO) and the challenges that CEOs face in managing data and machine learning.Kristof emphasized the importance of balancing the trade-offs between security and accessibility, while keeping up with evolving regulations and compliance standards. Michael and Kristof discussed the challenge of sharing information about a company's system with security professionals without compromising intellectual property, and the importance...2023-03-1822 min
CX Nexus PodcastMetrics in Community Building: How to Tell Your Community's StoryJoin Chris Detzel and Morgan Wood, Head of Community at Hivebrite. Hivebrite had the chance to interview me about metrics and story telling. A powerful online community platform, Hivebrite provides top organizations with all the tools they need to build, manage, and engage their community. Enjoy! Community building is an essential part of any business, and measuring the success of community building activities is crucial to understanding the impact of these efforts. Metrics help tell an overarching community story to members and stakeholders. Basic metrics, such as registrations, page views, and organic SEO, are good starting points fo...2023-03-1856 min
CX Nexus PodcastDiscussions on Coffee, Conferences, and Community Resources: Insights from Peers Over BeersIn this episode of Peers Over Beers, Chris Detzel and Scott Wilder discuss a range of topics related to the technology industry. They talk about coffee, upcoming conferences, community resources, promoting webinars and events, organic SEO, and master data management. They cover various aspects of these topics, including the importance of good governance programs and clearly defined data ownership in master data management, and creating industry-specific content to attract more visitors to a website. Additionally, they provide insights into promoting events, including word of mouth campaigns on social media platforms like LinkedIn, and the resources available on t...2023-03-1136 min
Data HurdlesData in Machine Learning and AI, Understanding the role, Hosted by Michael Burke and Chris DetzelIn this episode, Michael Burke and Chris Detzel discuss the role of data in machine learning and AI. They define machine learning as the process of identifying patterns in data to create value and AI as a computer's ability to make decisions on its own. They also explain that data science is the larger sphere that encompasses both of these fields. They then go on to discuss the role of data in machine learning and how it helps organizations make better decisions. Finally, they use the analogy of driving a car to explain the importance of data in machine...2023-03-0428 min
Data HurdlesChatGPT Exploring the Potential: A Conversation with Chris Detzel and Michael BurkeChris Detzel and Michael Burke recently sat down to discuss new technologies and their potential applications. In this podcast, they explore various topics, from AI language models to the challenges associated with sourcing information for machine learning models.In their first conversation, Chris and Michael introduce their podcast and discuss their backgrounds. Chris has worked in the technology space for a long time, with a focus on the community. Michael has been working in the data science field for seven years, with a background in machine learning and AI. Their podcast aims to discuss new technologies and...2023-02-2038 min
CX Nexus PodcastWomen Leaders in TechIn this episode, we cover the topic of Women in Tech. Chris Detzel, Director of Community and Engagement at Reltio ask his guest some tough questions around the topic. Joining him is Allison Boudreau, Director, Digital Programs, Education and Community at Calix; Elizabeth Kinsey, Director of Community at Slack; and Nicole Saunders, Director of Community at Zendesk. Check out the YouTube Video: Episode 114: Women in TechThe representation of women in the tech industry has long been a contentious issue. Although progress has been made in recent years, there remains a significant disparity in t...2022-10-2250 min
CX Nexus PodcastHow Community Can work with Product TeamsIn today's competitive market, fostering strong customer relationships is crucial for a company's success. One approach to achieving this is by building a community that collaborates with product teams to drive growth and innovation. Lauren Clevenger, Global Head of Seller Community at Square, and Chris Detzel, Director of Customer Community and Engagement, shared their insights in a Peers Over Beers conversation on how to work effectively with product teams to create a thriving community.The Importance of Strong Relationships Between Community and Product Teams:In a B2B context, establishing robust relationships...2022-10-0836 min
CX Nexus PodcastWalking into an Existing Online Community with David (Historian) DeWaldIn this episode, Chris Detzel, Director of Customer Community and Engagement at Reltio talks to David, the original Historian, DeWald, Community Manager at Ciena about how he use to build online communities from ground up. He describes in detail why he wanted to go into an existing community, already built, and get experience in taking over an existing community.Human interaction has always revolved around communities, and in today's digital age, they have become even more integral to our lives. Building and managing thriving communities calls for a unique set of skills and knowledge. In this blog...2022-09-2531 min
CX Nexus PodcastEpisode 109 - Vacation Matters and The Intersection between Community and Business NeedsNicole Saunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk about how taking vacations is SO important.
We also talk about going beyond a support community. We believe that support communities are core and super important. We also think that building communities for practitioners could be important too.
Nicole also tells a story about relaunching a community and a Google SEO story.2022-09-0342 min
CX Nexus PodcastEpisode 107 - Building out a Community Team with Elizabeth KinseyIn this episode, Chris Detzel and Elizabeth Kinsey, Director of Slack Communities, talk about how you should think about building out your Community Team. So many times this question has been asked and we hear it all the time. Elizabeth has had some success in this area and we talk in detail about how to think about it.2022-08-2040 min
CX Nexus PodcastEpisode 106: How to Build Your Own Personal BrandNicole Sunders, Director of Community at Zendesk and Chris Detzel, Director of Customer Community and Engagement at Reltio talk a lot on this episode about how to build your own brand. We believe that doing the work is just half the battle. You must go out and build your own brand. There are tons of ways to do this without “bragging” about how awesome you are, and we talk about many ways of how we do it. If you don’t do it, no one else will.2022-08-1342 min
CX Nexus PodcastEpisode 90 - Scott Wilder, Global Head of Customer Engagement and Community, Community-Led EventsIn this episode, Chris Detzel asks for some advice from Scott Wilder around what it means to have a Community-Led Event strategy. Chris has been tasked with, at Reltio, to think big when it comes to being a Marketing Machine and having 100's of Community-Led events with thousands of users per year not including employees.2022-04-1731 min
CX Nexus PodcastEpisode 087 -Jenny Weigle - The Most Common Frustrations for Community ProfessionalsIn this episode Jenny Weigle and Chris Detzel touch on some of the frustrations that Community leaders have as they lead their communities. We talk about how you can overcome these frustrations. The 2022 Community Industry Report from CMX is out, find it here: https://cmxhub.com/community-industry-report/ and we answer these questions: Difficult to consistently engage members 46%Hard to quantify the value of the community 38%Efforts are largely manual and not automated 34%Not enough staff 27%Not enough budget 16%2022-04-0338 minCX Nexus PodcastEpisode 084 - Growth, Acquisition and Plan on a PageChris Detzel and Elizabeth Kinsey, Director of Community at Slack, get into what our plans are for this year with our online communities. The Slack Community is growing but the still need more users. Elizabeth gives us a detailed view on how she is thinking of an MVP program.
Chris also talks about the Reltio Community and how he is thinking about a "Super User Program" and more. 2022-03-2336 minCX Nexus PodcastEpisode 082 - Training for the Role of Community Management - Put Yourself Out There!Nicole Saunders, Director of Communities at Zendesk and Chris Detzel give their take on some trainings you an take to become a solid community manager. We also talk about putting yourself out there through guest speaking, presenting on a specific subject matter and more. 2022-03-1541 minCX Nexus PodcastEpisode 048 -Part One New B2B SaaS Communities - Common Questions Asked By An OrganizationSponsored, by no one, yet, but we are open to sponsors. Beer Sponsors would be amazing! 🍺🍻🍻🍻🍻🍻🍻Transcript: hello and welcome to another episode of00:20peers over beers i'm one of your hosts00:22michael sandoval00:23and i'm Chris Detzelhello chris i hope00:25you're doing well00:27yeah man i'm doing really well how about00:28you oh excellent i'm doing pretty good00:30uh it's late in the day and i uh00...2021-02-2832 min