Shows
Tech on Toast, The Hospitality Tech PodcastHow The Other House Is Redefining Hospitality | Jo Morgan on Hotel Ops, Tech & People PowerIn this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart.Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of London’s most exciting hospitality concepts. They talk scaling without losing culture, how tech like Mews and Lightspeed power better experiences, and why warmth and human connection still matter most...2025-05-0736 min
ScoreboardEpisode 56: Fletcher Dyson on Neck Injuries, Wallaby Debuts & Doing Life at Full TiltIn Episode 56 of Scoreboard, Chris Titley sits down with former Wallaby Fletcher Dyson—front-rower, business owner, and quiet achiever—with a story that spans Test debuts, unexpected detours, and a neck injury that nearly changed everything.Fletch opens up about chasing rugby dreams from the paddocks of Armidale to Eden Park, sneaking game tapes to study his idols, and earning a spot in the Waratahs squad thanks to a little “entrepreneurial curiosity.” He shares what it felt like to wear the Wallabies jersey, survive a near-paralysing spinal injury, and find pur...2025-05-0552 min
Tech on Toast, The Hospitality Tech PodcastWhy Your Team Is Ghosting Your Workplace Comms (and How to Fix It)Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All GravyTitle: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)Live at HRC ( sorry for the audio blips!)📢 In this episode:What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to spill the gravy on how tech is finally catching up to what workers actually want.Jonatan...2025-04-2317 min
Tech on Toast, The Hospitality Tech PodcastTech and Tradition: Balancing Innovation with the Human Touch in Restaurants👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About?In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his days running student club nights and DJing garage to leading operations in one of the UK’s most respected hospitality groups, Mark shares his incredible journey — and why culture, communication, and considered tech adoption still rule the game.⸻💬 Topics Covered • From Oxford Brookes to Big Brother 2: how Mark fell into hospitality •...2025-04-1642 min
Making Money, Making Music PodcastYour Music PlanWe get serious about make a music timeline to get those music gems out into the world. Here is a step by step list about recording (8:14), release deadlines(10:58), Distribution(14:25), Making videos(18:18) and social & press(22:18). Our final thoughts at 34:31.
SEE THE FULL VIDEO on YOUTUBE in MUSICBIZMENTORS Friday March 4th, 2025
THANKS FOR LISTENING! Chris Fletcher
2025-04-0442 min
Tech on Toast, The Hospitality Tech PodcastCrunch Time for Hospitality: Inventory, Insights & Innovation with Eric TivIn this episode of Tech on Toast, Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future.Plus, we dive into the world of QSR, the power of GMs as tech influencers, scaling in the Middle East, and why McDonald’s lettuce issues might be more revealing than you think…2025-04-0145 min
Tech on Toast, The Hospitality Tech PodcastPutting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR,This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR.During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR.Amongst huge growth and product iterations James teaches us a fairly big lesson about trademarking your product. It's a remarkable series of events with one of the tech world's giants, lawyers, counter offers and a German court ruling…you need to tune into...2025-03-131h 10
Tech on Toast, The Hospitality Tech PodcastStart up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opportunities within the industry, the evolving landscape of payments, and the importance of data and service in driving business success. SumUp's Evolution: Luke discusses SumUp's growth from a company serving nano and micr...2025-03-1339 min
The Fanzine PodcastEp. 33: What A Nice Way To Turn Seventeen with Chris ColemanFor the 33rd installment of the Fanzine Podcast, we welcome Chris Coleman, former editor of at least two important ‘zines from the 1980s post-punk UK Midlands: Stringent Measures and What A Nice Way To Turn Seventeen. The first of these zines straddled a vibrant local indie scene that included the likes of Eyeless In Gaza, In Embrace, Attrition, and the Glass Records label (about which Chris put together a special edition) along with Chris’s evident excitement for early U2. What A Nice Way To Turn Seventeen, while maintaining the fanzine format, declared itself musically with a first issue feat...2025-03-121h 10
Tech on Toast, The Hospitality Tech PodcastBoosting Restaurant Profits with AI and Digital Loyalty: Insights from Sachin VasaniWelcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way independent restaurants attract, convert, and retain customers through innovative marketing systems that integrate online ordering, customer communications, and digital loyalty.Learn about the exciting features of INSY's products, including the game-changing missed call WhatsApp...2025-03-0538 min
Tech on Toast, The Hospitality Tech PodcastFuture-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter with Dojo & Youngs PubsFuture-Proofing Hospitality: Why Reliable Tech & Seamless Payments Matter🔹What does it take to run a smooth, tech-driven hospitality business in 2024?🔹Why is reliable, integrated technology critical for growth and guest experience?🔹How can the right payment solutions help operators avoid downtime and lost revenue?In this episode of theTech on Toast Podcast,Chris Fletcher is joined byDavid Kirby (IT Innovation & Project Manager, Young’s Pubs) and Hans Arthur (Enterprise Sales Manager, Dojo) to discuss theimportance of robust, dependable technology in hospitality.Key Topic...2025-02-1226 min
Captive Conversations, The Hospitality PodcastChris Fletcher - Clip 5 - Navigating Tech Events and Growth: Insights at Tech on ToastChris Fletcher from Tech on Toast unveils the exhilarating rollercoaster of emotions that come with hosting major hospitality events, comparing the tension to launching a new restaurant. Despite the nerves, the event was a triumph, thanks to the unwavering support from a network of partners and operators. Chris discusses the exciting road ahead for his company, highlighting the growth of his team with new roles in recruitment and direct sales to better serve their tech clientele. As we chat, Chris hints at intriguing expansion opportunities—potential new markets beckon on the horizon.We dive into the art of...2025-02-0723 min
Tech on Toast, The Hospitality Tech PodcastStreamlining Hospitality with Supy: Insights from Founder Dani El ZeinStreamlining Hospitality with Supy: Insights from Tech On Toast Season 11In this episode of the Tech On Toast podcast, hosted by Chris Fletcher and sponsored by ZenZap, we dive into the game-changing tools for managing hospitality teams. The episode features a special guest, Dani El Zein, founder of Supy, who shares his journey from running a restaurant to developing a comprehensive back-office system for procurement, inventory management, and business analytics. Dani highlights how Supy simplifies inventory tasks, reduces human error, and provides valuable business insights that lead to significant cost savings. Tune in to learn how AI and other...2025-01-2931 min
The Chris & Sandy Show🎙️ Hannah Fletcher: The Journey from Red Carpets to Talk Show Host 🎬In this episode of The Chris & Sandy Show, we chat with the multi-talented Hannah Fletcher—actress, producer, host, and content creator. From covering red carpets to launching The Hannah Fletcher Show, she’s built a career on passion, persistence, and the power of authentic storytelling.Hannah shares:✨ How her journey in entertainment led to creating her own talk show✨ Behind-the-scenes moments from interviewing over 100 celebrities✨ The struggles and triumphs of making it in the entertainment industry✨ Her dream guests, funniest interview moments, and what’s nextWhether you’re an aspi...2025-01-2342 min
Phoenix Cinema PodcastA Trip To Phoenix Cinema with Dexter FletcherChris and Luke are joined by very special guest, BAFTA nominated actor/director Dexter Fletcher (Rocketman, Ghosted, HBO's Band Of Brothers). Dexter grew up in North London and used to frequent the Phoenix Cinema when he was younger. He shares with us his movie-going memories at the venue as well as some reflections on the incredible five-decades long career he's had working alongside and directing some of the biggest names in Hollywood.This is a real treat, join us for a trip to Phoenix Cinema with Dexter Fletcher.2024-12-1658 min
Tech on Toast, The Hospitality Tech PodcastHow to boost an analogue business with a digital partner, with Bread Ahead Founder Matthew Jones.Welcome to this exciting episode of the Tech On Toast podcast! Join host Chris Fletcher as he dives into the world of baking and technology with special guests Matthew Jones, founder of Bread Ahead, and David from Square.In this episode, we explore:Matthew's incredible journey from chef to bakery owner, including the growth of Bread Ahead from its origins in Borough Market to its expansion into international markets.The importance of simplicity and quality in baking, and how Bread Ahead focuses on classic recipes without gimmicks.The role of technology in streamlining operations, with David explaining how Square's...2024-10-1621 min
Tech on Toast, The Hospitality Tech PodcastFrictionless Dining: The Evolution of Payments with Dojo & Wagamama🚀 New Podcast Episode Alert! 🎙️I'm thrilled to announce the latest episode of the Tech on Toast podcast, where we dive deep into the evolving landscape of payments in the hospitality industry. This week, I had the pleasure of speaking with three industry leaders: Andy Maynard, Technology Director at The Restaurant Group, Chris Jolliffe, Head of Enterprise Sales at Dojo, and Nick Fryer, CTO at Dojo.Here are three key takeaways from our enlightening conversation:The Shift Towards Seamless Payments: Andy highlighted how the payments experience has transformed over the years, particularly at Wagamama. With over 50% of guests opting to pay via...2024-10-1142 min
Tech on Toast, The Hospitality Tech PodcastHow to future proof your restaurant with tech featuring Mohamed Fayed, CEO & Co-Founder of GrubtechIn this episode of the Tech On Toast podcast, Chris Fletcher sits down with Mo Fayed, founder of Grub Tech, to dive deep into the world of hospitality technology. They discuss the evolution of tech in the restaurant industry.Key Topics Covered:[00:05:30] Automating Restaurant Order ManagementMo explains how Grub Tech’s platform automates the entire order lifecycle, reducing the need for manual processes. This includes everything from managing menus and modifiers to integrating orders from multiple delivery platforms. Streamlining these processes improves efficiency and helps restaurants fo...2024-09-1832 min
Fabulously Keto207: Chris Hill - Rebellion For KidsChris Hill
I’m a retired school teacher (Spanish) and Senior Leader from the state secondary sector with over 35 years teaching experience, often by choice in highly deprived areas, but I have also worked in more affluent areas too.
Whilst working in schools I became more and more concerned during the latter years about how I was seeing young people eat – breakfast was often a 2 litre bottle of coke or cans of energy drink and a family size pack of Haribo or a whole packet of chocolate biscuits. This would then result in many students havin...2024-08-291h 23
Making Money, Making Music PodcastMaking Money Podcast Mission With Host Chris FletcherHost Chris Fletcher gives an introduction to the mission of this podcast: Helping musicians begin a music career from their skills.
Chris Fletcher, the founder of MusicBizMentor.com, introduces the mission of the ‘Making Money, Making Music’ podcast. The podcast will run every 2 weeks on; one week she will conduct an interview with musicians, doing only music for a living. The following podcast, we explore how to start a music career linked to suggestions made by the interviewed musician. NOTE: The day after the Thursday audio podcast launch, we will upload a video of the audio podcast on th...2024-08-1612 min
Tech on Toast, The Hospitality Tech PodcastHow to have great career conversations with Jo Harley, Co-Founder of Korero🎙 New Podcast Episode: How to Have Great Career Conversations with Jo Harley, Co-Founder of KoreroJoin us on the Tech on Toast podcast as host Chris Fletcher chats with Jo Harley, co-founder of Korero, about her fascinating journey from the hospitality industry to founding a business focused on enhancing career conversations.Key Highlights: • Jo’s Journey: 🌟 Discover how Jo’s background in hospitality and her early experiences managing pubs and working for Bacardi shaped her understanding of the importance of employee engagement and career development...2024-08-1446 min
Bourbon Barrel TalkBBT - Chris Fletcher Jack Daniels Master DistillerThe crew ventures down to Jack Daniels and has a great conversation with Chris Fletcher Master Distiller for Jack Daniels. Chris Fletcher is Vice President, Master Distiller and Director of Quality at the Jack Daniel Distillery. In this role, he uses an extensive knowledge of the whiskey-making process to supervise and ensure the world’s top-selling whiskey. In this episode we discuss this, how he got started in the industry and his family’s tie to it. We hope you enjoy this episode as much as we did recording it.
2024-08-111h 04
C.T. Fletcher Presents The F*ck Y'all PodcastExclusive: Terry Crews Unfiltered – From 'Everybody Hates Chris' to Personal Triumphs!"Join us for an exclusive interview with the multi-talented Terry Crews, where he dives deep into his latest animated series "Everybody Hates Chris," based on the childhood experiences of Chris Rock. Terry shares heartfelt stories about the show's development, reflecting on the challenges and triumphs that shaped his upbringing.
In this candid conversation, Terry also opens up about his complex relationship with his father, shedding light on the emotional journey that inspired many aspects of his career. He discusses how these personal experiences influence his acting and creative process, offering a unique perspective on resilience and growth.
Moreover, Terry...2024-06-221h 01
Captive Conversations, The Hospitality PodcastAll you need to know about the hospitality tech stack and more.. with Chris Fletcher.Titles
• Behind the Scenes of Hospitality Tech: A Deep Dive with Chris Fletcher
• Exploring the Tech Operations and Marketing in Hospitality with Chris Fletcher
• The Inside Scoop on Hospitality Tech: A Conversation with Chris Fletcher
• Unveiling the Challenges and Successes of Hospitality Tech with Chris Fletcher
• Navigating the Hospitality Tech Landscape: Insights from Chris Fletcher
Detailed Synopsis:
In this episode of Captive Conversations, I had the pleasure of interviewing Chris Fletcher from Tech on Toast. The episode started off with some technical challenges...2024-05-1556 min
Tech on Toast, The Hospitality Tech PodcastHow to manage a fractured tech stack with Chris Jolliffee, Head of Enterprise sales at Dojo and Guy Scott- South, CTO at Pizza Hut🎙️ The latest bonus episode of the Tech On Toast podcast is out now!A few weeks a go Chris caught up with Chris Jolliffe, Head of Enterprise Sales at Dojo and Guy Scott-South, CTO from Pizza Hut, LIVE at the HRC trade show in London's excel.Here are three key takeaways from their conversation around managing a fractured tech stack.Best-in-Class vs. All-in-One Solutions: The discussion highlighted the ongoing debate between best-in-class and all-in-one solutions when it comes to techn...2024-05-0328 min
Tech on Toast, The Hospitality Tech PodcastTelling your truth through content, digital storytelling with Shawn Walchef, Founder, Cali BQQ MediaWelcome to the latest episode of the Tech On Toast podcast! In this episode, host Chris sits down with Shawn Walchef, founder of Cali BBQ and Cali BBQ Media. Its 5am in San Deigo and Shawn is up already!Join them as they discuss the power of digital storytelling, the importance of authenticity in content creation, and the evolution of the hospitality industry in the digital age.Sean shares valuable insights on building a media company alongside a restaurant business, the impact of technology on the industry, and the significance of staying curious and consistent in content creation. They...2024-04-2439 min
Digital HospitalityOptimizing Tech Stacks with Chris Fletcher of Tech on ToastAs the restaurant industry becomes increasingly immersed in the world of technology, Chris Fletcher, founder of Tech on Toast, is addressing the gaps between restaurant operators and tech suppliers. Tech on Toast: Bridging the Gap Between Operations and Technology Chris Fletcher, founder of Tech on Toast, recognized a significant gap between tech suppliers and restaurant […]2024-02-2033 min
Tech on Toast, The Hospitality Tech PodcastTech On Toast special Featuring David Beveridge, PeopleBank and Richard Hartley, S4 LabourLike Batman & Robin, Lennon & McCartney, or Ben & Jerry, we all love a good partnership.Just before the festivities got under way, Chris got together with some old friends to announce a very special partnership & the announcement of their new seamlees, integration.S4labour and Peoplebank work with some of hospitality’s top names. By sharing the people data collected from the ATS to the Workforce Management via a seamless API integration, S4labour and Peoplebank’s integration saves you time from duplicating work. Once a member of staff has been hired and added to the system, they will appear on t...2024-01-2617 min
Leaders in Living RoomsLILR 098 | Finding Your Team with Chris Fletcher of Manna ChurchABOUT THE EPISODE“Sometimes, you have the grace to receive a vision but not the grace to communicate it.” Meet Chris Fletcher, Lead Pastor of Manna Church in Fayetteville/Ft. Liberty. Today, we get to hear Chris’ insights on leadership transition. We’ll learn about the wisdom of ambiguity in the beginning, what changes with money and leaders as you transition, and the necessity of peer mentorship.Welcome to Episode 098 of the Leaders in Living Rooms Podcast with Sean Morgan. EPISODE LINKSsean@theascentleader.org2024-01-1659 min
Building Texas BusinessEp063: Decoding the Sports Industry with David FletcherIn today's episode of Building Texas Business, join us for a fascinating discussion with our guest David Fletcher, General Manager of Lone Star Sports and Entertainment. David gives us exclusive insights into the sports business industry, highlighting the economic impact of major sporting events on Houston.
We learn about LSSE's role in the city's sports landscape and the excitement for the upcoming Tax Act Texas Bowl.
David also enlightens us on why Houston is a major sports hub, touching on upcoming events like the college football championship and the 2026 FIFA World Cup. Tune in for...2023-12-2031 min
Tech on Toast, The Hospitality Tech PodcastEngaging People with Tech With featuring Rachel Masing, People Director at ETM GroupThis week Chris talks with Rachel Masing, People Director at ETM Group.The podcast episode highlights the importance of technology in enabling time-saving and engagement in the hospitality industry. The guest speaker discusses how utilising technology can lead to significant time savings, which in turn can result in increased efficiency and productivity.One aspect of time-saving discussed in the podcast is the ability of technology to streamline processes and automate tasks. By implementing tech solutions such as internal communication platforms and employee management systems, businesses can reduce the time spent on manual administrative tasks. This...2023-10-2629 min
Tech on Toast, The Hospitality Tech PodcastJoining The Dots on People Experience with Stephanie Gregg, Culture Director and Matt Grimshaw Founder of Youda.This week Chris Talks to Matt Grimshaw, Founder of Youda, and Stephanie Gregg, Culture Director from Watchhouse.In this bonus episode, we caught up at the Hospitality Tech Expo in London.It was a great conversation about the future of employee experience and joining the dots for our team.During the chat, we discussed : Stephanie's journey with Watchhouse and their planned expansion What Youda is and what it can do to support the industry Diluted your company culture through growth Creating bot flows...2023-10-1823 min
Tech on Toast, The Hospitality Tech PodcastConnecting you to your customers with Adam Forman, Founder of Support Wizard & Captive WIFIThis week Chris talks to Adam Forman, Founder and director at Support Wizard & Captive Wifi.A little more about Support Wizard & captive wifi?"Captive Wifi is Customer Wi-Fi made simple with feedback and footfall included as standard & Support Wizard is Proactive, strategic and reliable IT Support and Communications Services for London.SupportWizard stands out from the crowd! We're not just another broad-spectrum IT support service. Instead, we've carved a niche for ourselves in the hospitality sector. With hands-on and strategic expertise honed over the years, complemented by...2023-10-1149 min
Tech on Toast, The Hospitality Tech PodcastBuilding growth in hospitality with reliable and flexible hospitality solutions, with PointOne Epos.This week Chris talks to the Alex Morgan, Head of Sales & Partnerships at PointOne.But who are Point one?A COMPLETE EPOS SYSTEM FOR YOUR HOSPITALITY BUSINESS In times of change, pointOne gives your business certainty. Reliable and flexible, yet simple and effective. Innovative hospitality needs innovative EPoS. We deliver.We do things differently...Our system empowers your team to work smarter, quicker and deliver a better customer experience. How? By taking out the roadblocks – think slow and unreliable hardware, IT bottlenecks from outdated or incompatible software and over-complicated setups. All endin...2023-10-0439 min
Tech on Toast, The Hospitality Tech PodcastKeeping your guests connected with Away Together featuring Melanie Brewer CEO & Co Founder, John Beuchert COO co-founder.This week Chris talks to the founders of Away Together, Melanie Brewer CEO, Co Founder & John Beuchert COO co-founder, all the way from Pennsylvania, USA.What is Away Together?"In 2018, on a very much needed trip to the Caribbean, we found ourselves in the midst of a tropical storm. It was during that storm, that Away Together was created. We soon realised that there was no platform that allowed for safe communication between all of the interesting people we met on the trip. Away Together was born."During the chat we discuss:2023-09-2741 min
Tech on Toast, The Hospitality Tech PodcastGaining Advantage through Guest Experience with Prithvi Dhanda, Founder & CEO Of Sentiment SearchThis week Chris talks to Prithvi Dhanda Founder at Sentiment Search.Who are sentiment search?New Dimensions of Customer SentimentSentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and any other text-based feedback channels.These industry-specialised metrics can be used to benchmark every aspect of a business against its competitors in unmatched detail, pinpoint weaknesses, prioritise actions and ultimately improve online ratings.2023-09-2026 min
Tech on Toast, The Hospitality Tech PodcastTransparency Through Tipping with Mason Potter, Co-Founder at grtflThis week Chris talks to Mason Potter, Co-Founder of grtfl®.grtfl® streamlines the entire tipping process for your business and team, directly saving time and money. Using grtfl®, tips can be instantly and automatically paid in and out. Our single-pane dashboard provides real-time income and tip distribution data for you to incentivise your team further.Retain great talent by giving them complete visibility over earnings and feedback, resulting in improved service and increased business. We remove the stress of splitting cash tips or managing complex tronc systems, allowing you to choose the percentage split for each in...2023-09-0625 min
Tech on Toast, The Hospitality Tech PodcastSupporting your people & building efficiencies into your workforce with S4labour with Chief Growth Officer Richard HartleyThis week Chris talks to Richard Hartley, Chief Growth Officer at S4labour.S4labour provides labour management and productivity tools for a range of different industries. It is designed and built by a team of highly experienced operators with decades of experience running and managing some of the U.K’s best brands.S4labour tools enable providers to grow their sales, through empowered labour deployment, maximising revenue opportunities and planning more productive shifts, while saving time through more concise processes and intuitive interfaces.It all sits on S4labour’s single plat...2023-08-3037 min
Tech on Toast, The Hospitality Tech PodcastDoing good through awesome people & incredible coffee with Joseph Cordy, Head of Commercial at Paddy & ScottsThis week Chris talks with Joseph Cordy, Head of Commercial at Paddy & ScottsSo who are Paddy & Scotts?"We’re on a mission to fuel the ambitions of coffee growing communities and coffee lovers all over the world. For all our bravado, chest-beating and travel stories; fundamentally, we're coffee producers. We grow, source, import and cherish some of the finest coffees on the planet. What’s stopping you from joining our crusade?"During the chat we discuss: Joe's background and his first foray into the world of hospitality The Tractor Derby! Working with...2023-08-2239 min
Tech on Toast, The Hospitality Tech PodcastFrom the Gold coast to the south coast, how do you break new ground through product & people with Lawrence Pelletier, Global Sales & Marketing Director at Redcat Hospitality TechnologyThis week Chris talks with Lawrence Pelletier from Redcat Hospitality Technology.Lawrence was kind enough to share some time with us on his visit to the UK from Melbourne, Australia. He took in the weather, the tennis , our restaurant scene and unfortunately for me the Ashes!! Redcat’s end-to-end digital ecosystem gives businesses a suite of services to provide great customer experience and run operations effectively. Redcat’s enterprise-level services include: Loyalty/iOS & Android Apps Kitchen management Delivery Online Ordering Drive Thru Table Ordering POS & Kiosks Inventory & AccountingAside from the crick...2023-08-161h 01
Saturday Morning with Jack TameChris Fletcher: What it's like to be a Master Distiller at Jack DanielsChris Fletcher is one of only a handful of people to hold the title of Master Distiller at Jack Daniels in his 155-year history. He carried on the family tradition, following in the footsteps of his grandfather who also held the role, and is responsible for the whiskey’s overall quality from “grain to glass”. Jack Tame managed to catch up with Chris Fletcher this morning, to have a chat about what it’s like to have the job. LISTEN ABOVESee omnystudio.com/listener for privacy information.2023-07-1512 min
Tech on Toast, The Hospitality Tech PodcastCombining baking with tech, how does technology transform one of the oldest professions in the world? Nico Gaillot COO Paris baguette UKThis week Chris talks to Nico Gaillot, Chief Operating Officer at Paris Baguette UK.
Since moving from Northern Brittany in France to the UK, Nico has spent his professional life in Hospitality. Now heading up the UK Paris Baguette roll out, he joins us to chat about his career, the impact of tech on his team and his customers and the future.
Shout outs to Feed it Back, Paytronix and Toast
During the chat we discuss;
Nico's background and his...2023-06-2143 min
Tech on Toast, The Hospitality Tech PodcastBecoming the backbone of the food industry with Joe Heather, General Manager UK & IE Deliverect🌍🚀 Ready to take your hospitality business to the next level? Check out our latest episode of Tech on Toast as we discuss growth strategies and infrastructure with Deliverect. This week Chris meets Joe Heather, UK & IE General Manager of Deliverect. Deliverect's core product is middleware post-injection , which is the fundamental aspect of the company. However, over the years, it has developed into a platform that includes menu management, order management, data and analytics, and a unified order tablet. These four assets sit at the heart of Deliverect and allow brands and businesses to control their...2023-06-1435 min
Tech on Toast, The Hospitality Tech PodcastBuilding a tech stack in a pandemic with Stephen Phillips, Director of Operations at MarugameThis week Chris talks to Stephen Phillips, Director of Operations at Marugame.During the chat we discuss: The excitement surrounding the arrival of Marugame during the pandemic and the challenges of anglicising the brand for the European market The challenges of building a brand during a pandemic, Steve shares their experience of building a brand during the pandemic and the unique obstacles he faced. He had to navigate through cultural differences, franchising issues, and the need to anglicise the brand for the European market That the Marugame brand is massive in Japan and highly regarded, even...2023-05-3141 min
Tech on Toast, The Hospitality Tech PodcastIs the hospitality industry doing enough to avert Co2 from our atmosphere, with Griff Holland & Ed BrownThis week Chris meets Griff Holland & Ed Brown, Founders of Zedible.Griff & Ed are on a mission to support the industry in first finding out where you are in your journey of truly managing Carbon in your hospitality business and secondly providing the actionable data to navigate your way to averting more co2 from their business, whilst not affecting the customer journey and saving some £££'s along the way."90% of emissions are on the plate in the hospitality & food sectors. Zedible gives you more data in a digestible way to help in the challenge in rem...2023-05-2445 min
Tech on Toast, The Hospitality Tech PodcastWho needs influencers when you have customers with James Laden, Co-Founder of Ttagz.This week Chris meets James Laden, Co-Founder of ttagz.Who needs influencers when you've got customers?ttagz is the world's first user-generated content tool for hospitality. Let your customers share their experience and reach real, local people through organic marketing."During the chat, we discuss the following: How working with influencers motivated Ttagz to cane the game by incentivising user-generated content. How Ttagz is assisting in driving growth through UGC vs. organic marketing, saving time for small businesses, and adding content to larger businesses where they may struggle otherwise. Making marketing teams' lif...2023-05-1028 min
Tech on Toast, The Hospitality Tech PodcastHow to integrate e-commerce into your marketing strategy with Sophie MacDonald, Marketing Director at Fuse & IgniteThis week Chris talks with Sophie MacDonald, Marketing Director at Fuse & Ignite; we discussed how to Integrate E-commerce into your marketing strategy.During that chat, we discuss, The importance of incorporating e-commerce into the annual marketing plan. Highlight the significance of e-commerce touchpoints and their potential benefits for restaurant businesses. Explain the various touchpoints where e-commerce can be integrated (e.g., website, social media, mobile apps). Examples of features that can benefit a restaurant business, such as Online ordering: Which enables customers to place orders and make payments conveniently Discuss strategies for integrating e-commerce into marketing...2023-05-0333 min
Tech on Toast, The Hospitality Tech PodcastSupporting the heart beat of the hospitality industry, automating back of house operations with David Hulme,UK & LATAM Director at MarketmanThis week Chris met David Hume, Uk & LATAM Director at Marketman.During the chat we discuss, What issues businesses are facing in their kitchens around the world and do they differ in each geographic location How the cost of living crisis is providing another hurdle to operations & what levers the operator can pull to drive more profit What problems can Marketman fix for the hospitality operator How tech alone will not fix your kitchen's problems, humans still have a huge role to play enabled by insight from tech. How far can automation go in enabling these hard working...2023-04-2637 min
Tech on Toast, The Hospitality Tech PodcastFinding new customers through last-minute decisions with Aaron Solomon, CEO & Co-founder of AmblThis week Chris talks with Aaron Solomon, Co- Founder of Ambl.Ambl is the app helping spontaneous people find last minute reservations, you can downlaod the app on apple or android here.During the chat we discuss: How Aaron turned his back on banking and together with his Co-Founder started to fix a problem he had come across trying to book a reservation last minute himself How you never stop raising money and the pressures that come with that Building a start up through committed like minded people Serving the venues, enabling venues to...2023-04-1938 min
Tech on Toast, The Hospitality Tech PodcastGrowing your customer base through delivery with Gaurav Malik,Vice President - International Expansion, UrbanPiperThis week Chris meets Gaurav Malik,Vice President - International Expansion, UrbanPiper."Urban Piper helps you manage your food delivery channels on one dashboard, no more juggling multiple tablets. With UrbanPiper's integrations you can manage orders from Deliveroo, Just Eat, UberEats, Flipdish & others straight from your ePOS or our delivery manager dashboard."During the chat we discuss: How delivery is still a relatively new revenue stream to many and how to make that business profitable whilst still maintaining quality. Gaurav's advice to brands looking to either start their delivery journey or grow it, extending you...2023-04-1235 min
You Can Manage ThatNavigating Change w/ Kim Fletcher - Episode 26In this episode of "You Can Manage That," host Chris Asper interviews Kim Fletcher, a dynamic leader spearheading the marketing and communication strategy at Diabetes Canada. Kim shares her Five C's model for Navigating and Leading Change in the workplace, drawing on her experience in brand management, product marketing, fundraising, and customer experience. Listeners will gain valuable advice from her expertise, as well as her extensive nonprofit work and industry recognition.
Episode Guide and Time Stamps:
[2:51] - What is leadership?
[4:30] - Navigating Change with the Five C’s2023-04-0535 min
Tech on Toast, The Hospitality Tech PodcastForecasting the future of hospitality with Christian Mouysset, Co- Founder at TenzoThis week Chris talks to Christian Mouysset, Co-Founder at Tenzo.Tenzo powers restaurant performance. Bring your tech stack together in one place, get meaningful recommendations on how to hit your targets and shift from surviving to thriving. You can find Tenzo on our marketplace here.During the chat we discussed: Christians journey from operator to Tenzo and how Tenzo was born out of a passion to get all his GM's singing from the same hymn sheet! Their very recent rebrand and why they are focusing their product around restaurant performance operations Supporting future growth...2023-04-0543 min
Tech on Toast, The Hospitality Tech PodcastCreating Raving fans & driving loyalty in a digitalised hospitality industry with Charles Gray, CRO at PaytronixThis week Chris meets Charles Gray, CRO at Paytronix.What does Paytronix do?Combining data and marketing automation in one unified dashboard makes it easy for you and makes it easy for your guests to engage with your brand while becoming loyal customers.Charles was in the UK visiting Paytronix customers so we grabbed him for a quick chat, during the chat we discussed, His focus on guest experience and how he is obsessed with the way customers can interact with their chosen brands. Working with their partner of choice in the UK , NFS Restaurant technology. Understanding how your...2023-03-2941 min
Tech on Toast, The Hospitality Tech PodcastFilling empty restaurant seats & driving foot traffic with Robin Chiang, Vice president of global sales and services at OpenTableThis week Chris meets Robin Chiang, Vice President of Global Sales & Services at OpenTable.OpenTable is a global leader in restaurant technology, with product innovation at its core. Founded in 1998 and based in San Francisco, California, OpenTable now powers hospitality at more than 55,000 restaurants worldwide, connecting more than 1.5 billion diners with restaurants every year. During the chat we discussed, Robins's view of the global market and of OpenTable's 25 year legacy in the knowledge of the industry. How building a restaurant first team is the key to serving the hospitality industry, enabli...2023-03-2241 min
Tech on Toast, The Hospitality Tech PodcastPutting marketing at the heart of your business with Dan Brookman & Sam Brown from Airship & Toggle.This week Chris meets Dan Brookman & Sam Brown from Airship & Toggle." We send 49 million emails a month, my job is to get to people out dining in hospitality" Dan Brookman.If you have not met these two before, well, you are in for a treat. We had great fun chatting about all things marketing & even managed a Mr & Mrs. Quiz at the end of the podcast to check how much they really know about each other!During the episode we discuss, How airship & toggle came about and what they can do for...2023-03-151h 03
Tech on Toast, The Hospitality Tech PodcastGaining Operational efficiency while driving profit in an Enterprise business with Joel Satchi Co-founder from Emenu Now & Greg Gibbons from The Big table groupThis week Chris meets Joel Satchi & Greg Gibbons. Joel is the co-founder of EmenuNow & Greg is the central operations director at The Big Table Group.During this episode we discuss, Joel's experience of traveling the world and experiencing hospitality in different countries but seeing the same customer service issues, Why Joel picked this industry to build a new product and how he has addressed his lack of experience in the industry by building a board of hospitality legends Supporting the whole industry with EmenuNow's tech, which can be plugged into any legacy tech, enabling all hospitality...2023-03-0858 min
Tech on Toast, The Hospitality Tech PodcastSupporting, not supplying your customers with Chris Jolliffe, CRO at Kobas and Katie Rose, CFO at Market hallsThis week Chris talks to Chris Joliffe, CRO at Kobas & Katie Rose, CFO at Market Halls.We bring together customer and supplier to talk about relationships. problem-solving and ensuring that the customer is not just supplied but supported.During the chat we also discuss:The most significant barriers facing Katie & Market Halls each day, and how Market Halls seeing off those challenges?Building tech to suit food hall operationsThe view from the supplier side, how do you pivot to meet the operational problems these businesses face?T...2023-03-0136 min
Tech on Toast, The Hospitality Tech PodcastBuilding a flexible workforce with Chris Sanderson, Founder of LimberThis week, Chris meets Chris Sanderson Founder of Limber.What is Limber?"This is gig economy 2.0. This isn’t about turning the world into temps. This isn’t about digitizing the race to the bottom world of staffing agencies. This isn’t about random people turning up to shifts in pubs.This is empowering people to live a happy, flexible, and varied work life.This is making it easy, cost effective and viable for hospitality venues to access and work with this growing generation of flexible talent.This is about...2023-02-2032 min
The Ken Fletcher ShowShow 182 - Chris Snellenberger (Sunday with Ken Fletcher)Show 182 - Chris Snellenberger (Sunday with Ken Fletcher) by Fletcher Financial Group2023-02-1730 min
Tech on Toast, The Hospitality Tech PodcastBuilding a flexible workforce with Chris Sanderson, Founder of LimberThis week, Chris meets Chris Sanderson Founder of Limber.What is Limber?"This is gig economy 2.0. This isn’t about turning the world into temps. This isn’t about digitizing the race to the bottom world of staffing agencies. This isn’t about random people turning up to shifts in pubs.This is empowering people to live a happy, flexible, and varied work life.This is making it easy, cost effective and viable for hospitality venues to access and work with this growing generation of flexible talent.This is about...2023-02-1534 min
Tech on Toast, The Hospitality Tech PodcastBuilding your E-commerce infrastructure with Paul West, Founder & CEO of FUSE & IgniteThis week Chris talks with Paul West, Founder & CEO of Ignite & FUSE.About Ignite & FuseIgnite is an integrated marketing agency fusing strategy, creativity, and technology for elite brands and leading hospitality businesses globally.Fuse houses 5 e-commerce products under one roof, pay and order at table, collection & delivery, event ticketing, gift vouchers & the ability to own your own online shop. All are designed by hospitality insiders, built on decades of digital experience, and used by industry giants.During the chat we discuss the following :How Fuse was formed...2023-02-0137 min
Tech on Toast, The Hospitality Tech PodcastHow to drive footfall into your restaurant with Patrick Clover, Founder of StampedeThis week Chris chats with Patrick Clover, Founder of Stampede.Stampede provides a range of digital tools for hospitality businesses to grow, by bringing back more customers, improving their reputation and saving them time along the way.Data-driven and cloud-based software that does the heavy lifting for owners, managers, operators and marketers. Our digital tools include compliant data capture, reputation management, gift cards, email and SMS marketing and presence analytics.During the Chat we discuss:How customer retention is the heart of growing any business & stampede is supporting that effort.2023-01-3043 min
Tech on Toast, The Hospitality Tech PodcastRecruiting the next generation with Dan Hudson Founder & CEO of GIGL.This week Chris talks with Dan Hudson, Founder & CEO of GIGL"Gigl was born out of the desire to bring recruitment into the 21st century. We wanted to make it simpler for companies and candidates to connect with one another, in a way that's truly engaging for everyone involved.We are not a recruitment agency. We are a technology platform that's fundamentally changing the way people find and apply for work.We recognise that you're so much more than a CV. Through video, gigl allows you to express your true self when finding...2023-01-2542 min
Tech on Toast, The Hospitality Tech PodcastHow to turn your data into dollars, with Victoria Searl, Founder & Head Hawk at DatahawksThis week Chris talks with Victoria Searl, Headhawk & Founder of Datahawks.DataHawks are Hospitality and Retail Email Marketing Specialists & Vic is determined to empower all marketers to take their seat in hospitality boardrooms all over the UK.During the chat we discuss:Vic's mission is to connect people and two very impressive WhatsApp groups that are leading changeWhat hospitality data we are collecting & how is it used?How to organize data & ensure that it is valuable How to monetize that data?How to get the most from email marketing?Whether there Is t...2023-01-1842 min
Tech on Toast, The Hospitality Tech PodcastHow to drive more profit in your food business with Carl Jacobs, CEO & Co - Founder of ApicbaseHello, all 👋The tech on toast podcast returns with Carl Jacobs, Co-Founder & CEO at ApicbaseChris talks with Carl this week about how to drive more profit through your food business using technology.During the chat we discuss:👍The journey of Acipbase from kitchen hardware to kitchen management software👍Discuss why managing food cost is very complex and different ways to combat it👍How the cost of living crisis is providing another hurdle to operations & what levers the operator can pull to drive more profit?👍How tech alone will not fix yo...2023-01-1135 min
Chris DeMakes A PodcastFletcher Dragge discusses Pennywise's "F**k Authority"Pennywise guitarist Fletcher Dragge is not a fan of being told what to do, and the band's 2001 single "F**k Authority" became a rallying cry for fans all over the world who felt the same way. In this episode, Fletcher discusses the writing, recording, release, and legacy of one of punk rock's most in-your-face anthems.To support Chris DeMakes A Podcast and get weekly bonus episodes of The After Party, head to http://www.ChrisDeMakes.com and sign up for the Supporting Cast. Learn more about your ad choices. Visit...2022-11-211h 20
Tech on Toast, The Hospitality Tech PodcastTech on Toast - Episode 17 Jennifer Johansson CEO & Founder of Placed AppThis week Chris met Jennifer Johansson, Founder & CEO of Placed App."We put the job search back in your hands"Embrace the future of finding jobs and talent, through an app that connects the best people and employers in a brand new way"We match people, not PDFs"Say goodbye to CVs and hello to in-app quizzes that bring your skills and personality to life"We speak the language of the service industry"Tap into a platform built for your sector, made by people...2022-08-3022 min
Tech on Toast, The Hospitality Tech PodcastTech on Toast - Episode 6 Season 2 , Holly J Smith, Co-Founder & CRO at GIGLThis week Chris meets Holly J Smith, Co-Founder and CRO at GIGL."Gigl was born out of the desire to bring recruitment into the 21st century. We wanted to make it simpler for companies and candidates to connect with one another, in a way that's truly engaging for everyone involved.We are not a recruitment agency. We are a technology platform that's fundamentally changing the way people find and apply for work.We recognise that you're so much more than a CV. Through video, gigl allows you to express your true self when...2022-08-2331 min
Tech on Toast, The Hospitality Tech PodcastTech on Toast - Episode 16 Tech on Toast LIVE at The Hotel, Restaurant & Catering showDigital Transformation: From a hospitality business to online retailer, how do you manage the change?The pandemic forced hospitality businesses to be more creative than ever, exploring new business models and in many cases revolutionising their online offering. In this session we take a look at some of the most innovative digital transformations in the industry - and what the future holds post-Covid.Chris Fletcher, Editor - Tech on toastSpeakersWilliam Connors, Director of IT Operations - PopeyesDub Lee, Systems...2022-05-2439 min
Tech on Toast, The Hospitality Tech PodcastTech on Toast - Episode 15 Allison Page, Founder & CPO SevenroomsThis week Chris talks to Allison Page, Founder & CPO of Seven Rooms.Allison Page is Co-Founder and Chief Product Officer of SevenRooms, a data-driven operations, marketing and guest engagement platform that empowers hospitality operators to maximize revenue, build brand loyalty and enable personalized experiences. SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, and has been named to Inc.'s annual list of Best Workplaces for 2020. The company's clients range from neighborhood restaurants to international, multi-concept hospitality groups including MGM Resorts, Mandarin Oriental Hotel Group, Bloomin' Brands, Topgolf, Jumeirah Group, Wolfgang Puck and Live Nation. 2022-05-1722 min