Shows
Scale Your SaaS326: How to Grow to IPO with a Small Problem Solving Team - with Chris HickenEPISODE SUMMARYIn this episode of Scale Your SaaS, Chris Hicken, Chief Productivity Officer at ClickUp, shares his thoughts on the current state of the IPO market, the crucial metrics investors focus on, and the strategic decisions software founders face with host and B2B SaaS Sales Coach Matt Woalch. As the market gradually recovers, many SaaS companies are preparing for potential IPOs, but it's clear that a cautious approach is still prevalent.PODCAST-AT-A-GLANCEPodcast: Scale Your SaaS with...2024-07-2325 min
1010 XL Florida Gators Podcast ChannelGators Roundtable 2023: Steve Spurrier, Chris Doering, Shane Matthews and Dan HickenHow will year two under Billy Napier go? How will Graham Mertz be? Will this team take a step forward in 2023? Steve Spurrier, Chris Doering, Shane Matthews and Dan Hicken sit down at Spurrier's Gridiron Grille in Gainesville to discuss, presented by Safe Harbor Seafood.2023-08-2430 min
The Search For Growth#22 Lihong Hicken, CEO of TheySaid | 4x successful exits - acquisitions and an IPO | Her impressive work ethic | Building the Wild Dog sales teamToday, it gives me great pleasure to introduce you to Lihong Hicken, the CEO of TheySaid, and a seasoned startup veteran.
Lihong was raised in a remote village in China, and learned five languages before immigrating to the US where she then rocketed into a successful career in tech.
Starting out as an individual contributor selling high school parents' education packages, Lihong quickly moved up the ladder and became one of User Testings' first female employees and later became CRO at GitPrime where she grew revenues 300-400% YoY.
GitPrime’s co-founder, Ben Thompson, re...2023-04-0157 min
The Curry Chicken PodcastEp. 95 The One about Flava Vs ShaqWhat up Chicken Fans. It's Tuesday and we're back with another episode of The Curry Chicken Podcast. What going on this one: Ricky hating on Spotify listeners, More World Cup news, Chris Paul and the Ye, and we talk about bring back Celebrity Deathmatch. See ya'll next week!!! 2022-12-0626 min
Sips of SuccessThe Depth of Trust with Chris HickenInvesting in people, family, businesses and ideas is only the beginning of the footprint Chris is putting in the ground. His world is enveloped in deep trust and reliance on strong decision-making, and Chris shares some key insights into how to build trust into your world with the same depth and resonance.Follow Chris:LinkedIn: https://www.linkedin.com/in/chrishicken/“Sips of Success” is a truthful and transparent conversation with a variety of guests spanning the four primary categories the show is anchored upon: Tech, Entertainment, Lifestyle and Personal Wellness. These relatable mome...2022-09-2343 min
Unchurned - The No. 1 podcast for Customer SuccessIs customer success just another arm of the revenue function? ft. Chris Hicken Co-founder & CEO of 'nuffsaidDifferent narratives have formed around the question of - ‘How does Customer Success contribute to the overall success of a business?’ But, the depth of the insights & knowledge that the CS team has from having access to different touchpoints of the end users experiencing the product is invaluable to planning and mapping out the next steps for the company's growth.In this unchurned conversation, we bring in Chris Hicken, Co-founder & CEO of 'nuffsaid to chat with Josh aboutRole of different tiers of mentors in career advancement...2022-08-3029 min
1010 XL Florida Gators Podcast ChannelGators Roundtable 2022: Steve Spurrier, Chris Doering, Shane Matthews and Dan Hicken preview 2022Florida football is BACK, and so is Gators Roundtable. Steve Spurrier, Chris Doering, Shane Matthews and Dan Hicken sit down at Spurrier's Gridiron Grille in Gainesville to preview the start of the Billy Napier era. The guys talk recruiting, Anthony Richardson, Utah and Napier himself. Gators Roundtable is presented by Safe Harbor Seafood. 2022-08-2939 min
Revenue Engine PodcastHow to Create a Great Customer Journey With Chris Hicken of NuffsaidChris Hicken is a successful business leader with an emphasis on B2B software. He is the CEO and Co-founder of Nuffsaid, which uses AI technology to sift through hundreds of everyday tasks to promote the ones that move businesses forward. He spent eight years as the President and COO of UserTesting where he developed his expertise in user experience. He also serves as an advisor and board member for multiple prestigious businesses such as Peer Collective, UserGems, Forum Ventures, and The/Studio. In this episode… SaaS and B2B companies are uniquely incentivized to cr...2022-04-2234 min
Success League RadioInnovations in Leadership - Chris Hicken - Customer-Led GrowthOn this episode of Innovations in Leadership Kristen interviews Chris Hicken, the Co-Founder and CEO at 'nuffsaid. They’re going to talk about how you can lead your company's growth through Customer data.Don't forget to subscribe to stay up-to-date with Innovations in Leadership!2022-03-2950 min
The Customer Experience Podcast190. 3 Elements of Customer-Led Growth w/ Chris HickenProduct-led growth is a great strategy… for about 5% of B2B companies. The other 95% should adopt customer-led growth. In this episode, I speak with two-time Customer Experience Podcast guest Chris Hicken , Co-Founder and CEO at ‘nuffsaid , about the three elements of customer-led growth and their reliance on superior CX Chris talked with me about:- What three things customer-led growth companies do- Which of the four types of data to prioritize and why- How the philosophy of customer-led growth originated- What influence video has in creating value for customers- How to...2022-03-2246 min
TECHtonic: Trends in Technology and Services19. Customer-Led GrowthThomas Lah has a candid conversation with Chris Hicken, CEO and co-founder of ‘nuffsaid, about everything from how to be a successful startup to being a customer-led growth company.2022-02-0446 min
The Modern Digital Enterprise (formerly Device Squad)Call Centers and Modern Customer Experience with NICEShow Notes The Modern Digital Enterprise Podcast Episode: Call Centers and Modern Customer Experience with NICE Chris is joined by Robby Paul from Anexinet, and Ray Hicken of NICE, to discuss the Customer Experience around Call Center. Modern Call Center software such as NICE’s CXOne platform are much more than a phone call service. Today’s customers expect a lot more around engagement, including asynchronous communications with chatbots and social media, as well as rapid problem solving with as little repeated conversations as possible. Hybrid and 100% remote work scenarios are discussed, as well as the...2021-12-1342 min
Perfect Pitch by KickstartInsights on a Startup’s First Year with Chris HickenThe first year of a startup’s life is crucial–and life or death decisions seem to be made on a daily basis. Whether it be fundraising, hiring, or simply getting people to care, you have a lot to juggle and today, we’re talking with a founder who can speak to it all. Join us in today’s conversation with Chris Hicken, founder and CEO of ‘nuffsaid and investor Gavin Christensen of Kickstart (a VC firm for startups in Utah, Colorado, and the Mountain West) as we bring you both sides of a Perfect Pitch. In this episode, we’ll talk...2021-10-0627 min
The Jasons take on...CS Ops is the Secret to Customer Success!Join us with guest Chris Hicken, CEO of 'nuffsaid, a workflow intelligence tool that lets you focus on the work that matters.
Today Chris talks about the criticality of building out effective Customer Success Operations. We will look at the role of CS Ops, how it helps you scale, and the value it delivers to customers. We will also talk about when and how you should build out your CS Ops capabilities.
ABOUT CHRIS HICKEN:
Chris Hicken is a Co-Founder and CEO of ‘nuffsaid—the Proactive Intelligence product that...2021-09-2133 min
The Unwritten PlaybookEpisode 35: Customer Success 2.0 with Chris HickenThis week on The Unwritten Playbook, Megan exchanges customer success wisdom with Chris Hicken, Co-Founder and CEO of 'nuffsaid. What is Customer Success 2.0, and how do we get there? These two CS veterans dive deep into how the success function in your business can and should be a main driver for your revenue engine.2021-07-0642 min
ProductLed PodcastUnderstanding Digitally-Led Engagement Models with The CEO of NuffsaidChris Hicken is the Co-Founder and CEO at 'nuffsaid. ‘nuffsaid is a company that builds software that centralizes work apps and prioritizes the messages and tasks that help people focus on the job that matters and be proactive. He sees it as a modern solution to information and communication overload at work as the number of apps and productivity tools onboarded increases. With the help of dozens of Customer Success thought leaders, Chris has extensively researched the low-touch engagement model for product-led and sales-led companies. In this episode, Chris will share the interesting outcomes of that research.
...2021-06-0845 min
CSM ToolboxWhat's in your inbox? Let's talk newsletters | Ep. 10In this week's episode, let's take a look at Customer Success Newsletters.CS Insiderhttps://csinsider.substack.com/The Success Leaguehttps://www.thesuccessleague.io/csblogThe Customer Success Newsletter by Alex Bakula Davishttps://newsletter.alexbakuladavis.com/Turn the Churn by Shelley Davishttps://turnthechurn.com/inSidedhttps://www.insided.com/blogCustomer Uplift by Jon Triggshttps://customeruplift.com/ Success Happy Hour newsletter by Chris Hicken from...2021-06-0103 min
Utah Golf RadioEp 639: Jennings Repeats at Mid-AmDefending Champ Dave Jennings repeats at the UGA Mid-Am, this time pulling away for the win. Randy Hicken, Shane McMillen and Chris Hermansen tie for low senior. Jennings joins the pod. 2021-05-2611 min
CHURN FMEP 108 | Chris Hicken ('nuffsaid) - How to crush churn before it even starts with user testing.Today on the show we have Chris Hicken, CEO at 'nuffsaid.In this episode, we talked about what drove Chris to build 'nuffsaid, and how it helps Customer Success teams. How userstesting.com conducts user testing to mitigate churn, and he also shares the 3 most common user testing mistakes that companies make. We also discussed the fundamentals of building an effective low-touch customer success model, how to level up it’s maturity and the skill sets needed to do so at each level.As usual, I'm excited to hear what you think of thi...2021-04-0751 min
Helping Sells Radio259 Chris Hicken Is your low-touch model really just customer support “plus?"Chris Hickens is the co-founder and CEO ’nuffsaid, a workflow intelligence company working on some interesting things to help customer success managers and other teams sift through everything people are working on and decide what to focus on work on next. We talked about a blog post he wrote recently that really blew my mind called, “Is your low-touch model really just customer support *plus*?” We talked about the various engagement models, high, low, and tech touch and when to use which. I wish I read his blog 18 months ago. More about Chris: * His c...2021-03-1954 min
The New Entrepreneur'nuffsaid's Chris Hicken talks to the new entrepreneurs about zero to one, and creating a team.Chris and I walked through the story of how he arrived at the idea of nuffsaid. We also talk about the critical steps and checkpoints Chris came to while growing the business. From zero to one and creating a team, this early stage company has a great back story you don't want to miss.
Find Chris here at these links:
LinkedIn
Email2021-01-2245 min
TheySaid: Real Strategies for Customer SuccessCreating a Relationship Coverage StrategyA good relationship coverage strategy has three parts: define the roles CSMs need to build in account, measure relationship "strength" with each role, and set relationship coverage expectations with the team. Here's Chris Hicken on how to do all three.2020-10-0906 min
Meat & Potatoes PodcastM&P Ep. 94: Chris Hicken, CEO & Cofounder of 'nuffsaidIn this episode, we are joined by Chris Hicken, Co-Founder and CEO of 'nuffsaid -- one of Utah's hot new startups. We learn about the founding of the company and where the idea came from. We discuss managing customer churn risk. We get interesting insights into how Chris views mentorship. We learn some methods Chris uses to fundraise which helped in Nuffsaid’s recent $8.3M seed round backed by Kickstart Fund, General Catalyst, Google, Global Founders Capital, Foundation Capital, among others.2020-10-0246 min
Customer Success LeaderHow to Generate a 360-Degree View of Your Customer w/ Chris HickenThere aren’t many companies that are able to say that they have a comprehensive understanding of each of their customers. In fact, most companies are coming up short when it comes to seeing their customers wholly. In this episode, Eric is joined by Chris Hicken, the CEO of ‘nuffsaid, a team helping knowledge workers prioritize their communications. The two chat about… - Why so few companies are measuring their customers’ success - How to continuously create value for customers - How Chris’...2020-09-2923 min
B2B Growth#CX 63: Moving Past Vanity Metrics w/ Chris HickenIn this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Chris Hicken, cofounder and CEO at 'nuffsaid, about product usage as a vanity metric and what we should be tracking instead to better understand and better serve our customers. Listen to more CX conversations on Ethan's podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Google Podcasts2020-07-3000 min
Strikedeck Radio: Customer Success LiveEp 75, Chris Hicken, Creating Actionable Churn CategoriesJoin Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.2020-04-2345 min
How I Raised It - The podcast where we interview startup founders who raised capital.Ep. 146 How I Raised It With Chris Hicken Of 'nuffsaidProduced by Foundersuite.com, "How I Raised It" goes behind the scenes with startup founders who have raised capital. This episode is with Chris Hicken of 'nuffsaid (www.NuffSaid.com), makers of of a workflow intelligence platform to focus people on the work that matters.
In this episode, Chris talks about how and why he "nurtures" investor relationships well in advance of fundraising, 5 key things that entrepreneurs need to convince VCs of, how to build an investor "dream team," what he filters for when choosing investors, thoughts on how COVID19 may alter the funding landscape, and much more.
The Company...2020-04-1440 min
Gain Grow RetainSetting up a health score that means something | Chris Hicken, ’nuffsaidJay and Jeff sit down with Chris Hicken, CEO of 'nuffsaid, to discuss health scores. Typically they become complicated, lagging Indicators and unrecognizable for teams - Chris helps us look at what factors represent leading Indicators and how teams should be thinking about placing a health score on their accounts.
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Big shoutout to Chris Hicken and the 'nuffsaid team
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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/2020-03-2736 minThe Customer Experience Podcast65. Product Usage as a Vanity Metric w/ Chris HickenProduct usage is a vanity metric. Actually, product usage is just one of 15 factors that companies should use to build a picture of their organization’s health. These belong in four “buckets” that show what to track instead to create a risk profile for each account (likelihood to renew or churn). In this episode, I interview Chris Hicken, cofounder and CEO at ‘nuffsaid, about what tracking product usage is (and isn’t) good for. What we talked about: - 4 main buckets: Customer Maturity, The Product, The Experience, The Pricing - Why the CS leader should own more go-to-market strategy in the future ...2020-03-1741 min
Jaguars RadioJ.P. Shadrick Podcast: Dan Hicken2018-01-1600 min
The Growth Hacking & Product Growth PodcastChris Hicken, President of UserTesting.com: From 1 to 40 Sales Executives in 4 YearsChris Hicken is the President of UserTesting, a platform that records video+audio of real customers using your website. He has driven ultra-fast growth at back to back companies and will share some of those stories today.
Growth Hacking course for free at https://www.growthhackingpodcast.com/freecourse
For more information and resources, visit https://www.growthhackingpodcast.com2015-12-0732 min
Taste Trekkers' Find Dining Podcast: Food & Travel40: Cleveland, Ohio In this episode of the Find Dining Podcast, Amanda Hicken of Clue Into Cleveland offers up another great restaurant recommendation: The Greenhouse Tavernin Cleveland, Ohio, where Chef Jonathon Sawyer serves up French and seasonally inspired gastropub dishes like Roasted Pig's Head and Animal Style Frites. We talk about urban gardens, pickle bars, and eating eye sockets. Read more about The Greenhouse Tavern on Clue Into Cleveland Visit the The Greenhouse Tavern website The Greenhouse Tavern is located at 2038 E 4th Street in Cleveland Don't believe what Forbes says about Cleveland Visit the Rock and Roll Hall of Fame...2013-05-0233 min