Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.The Four Pillars of Digital Customer Success | Episode 065In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS.Join me as I walk you through the four pillars:Customer JourneyDataAutomationContentChapters:01:05 - News and Reviews07:18 - Four Pillars of Digital CS10:05 - Pillar 1: Customer Journey16:05 - Pillar 2: Data & Data Cleanliness20:41 - Pillar 3: Automation24:28 - Pillar 4: Content29:34 - Recap
2024-08-1331 min
Success UnscriptedS1 E14: Making Space for Emotions at Work In the 14th episode of Success Unscripted, Christine Raby and host, Sara Roberts, tackle the often misunderstood career advice of "follow your passion." They explore why this guidance might not always be beneficial and emphasize the value of exploring new activities to discover what genuinely energizes you at work.Sara and Christine discuss how leaders can actively shape their professional journeys by identifying knowledge gaps and filling them diligently. Christine also explains how aligning with your boss’s priorities can be a strategic move for career advancement. They discuss the benefits of setting clear personal boundaries and in...
2024-05-1149 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of practical examples and advice for both ICs and leaders alike as we talked about:How CS is now experiencing similar maturation to what marketing experienced a decade+ agoLeaders need to be super focused on the benchmarks and metrics vs. h...
2024-04-161h 03
The TL2D podcastTips for the DIY Instructor and Driving Coach- Ep 3 | Before You Hand Over The KeysWhether you’re the practice coach or the lead instructor of your family driver’s ed program, this episode will help you structure your lessons, give clear instructions, and relieve some of the stress.
Host: Anne Marie Hayes, President of non-profit Teens Learn to Drive Inc.
Guest: Christine Raby, Owner of Aapex Driving Academy in Niagara, Ontario
Want to learn more about us and see our other projects?
out our website:
https://teenslearntodrive.com/
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https://www.instagram.com/tl2dtoday/
2022-04-1943 minThe TL2D podcastChoosing the Right Driving School - Ep 2 | Before You Hand Over The KeysAll driving schools are not equal, even though they may be listed on government websites. Many teens just want their license so they might be lured by schools that promise high drive test pass rates. This episode helps you select a school that will properly prepare your teen to drive safely on all kinds of roads and in various conditions.
Host: Anne Marie Hayes, President of non-profit Teens Learn to Drive Inc.
Guest: Christine Raby, Owner of Aapex Driving Academy in Niagara, Ontario
Want to learn more about us and see our other proje...
2022-04-1339 min