Shows
Lessons I’ve Learned (in no particular order), with Steve BedermanLeadership vs Management in CXSteve Bederman on the CX Superheroes Podcast, hosted by Christopher Brooks.
In this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees.
Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved...
2023-08-3129 min
Customer Experience SuperheroesCustomer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve BedermanIn this episode CX Superheroes podcast host Christopher Brooks spends time with a true leader in one of the key areas of a customer centricity; customer service. Steve Bederman is the CEO of NobelBiz, a leading contact centre company, with over 250 employees. Having started his career as a call agent some 40 years, Steve has grown several business and is now both a leader and influencer within the contact center sector, Having developed leading approaches to contact centre management and technology solutions, these have proved invaluable to a dazzling array of clients. At NobelBiz he leads b...
2020-10-0929 min