Shows
HR Stories Podcast - A Lesson in Every Story!Ep122: Burnout, Stress & Leadership – What HR Needs to Hear Right NowSend us a textJohn Thalheimer and Chuck Simikian unpack the growing crisis of burnout and chronic stress among HR professionals and business leaders. With recent federal actions, such as workforce reductions and the rollback of affirmative action policies, HR leaders are navigating more pressure than ever.You’ll learn:What burnout really looks like in the workplaceThe link between DEI policy changes and HR stressHow to build resilience while supporting your teamPractical tools like boundary-setting, mindfulness, and peer connectionWhy burnout is a leadership and culture issue, not just a personal oneWhether yo...2025-04-2243 minHR Stories Podcast - A Lesson in Every Story!Ep112: Perceived Bias and Promotion Troubles - Keeping Hiring Legal & ClearSend us a textIn this episode, Chuck and John break down the Cunningham v. Department of Defense case, where a qualified employee’s promotion was denied due to subjective interview evaluations. Gwendolyn Cunningham, despite her expertise, was passed over for a new leadership role, leading to claims of bias and a legal battle.Listen in as Chuck and John discuss the lessons for HR professionals on documentation, transparency, and balancing technical skills with leadership qualities in hiring decisions.In the HR News segment, the team touches on the following topics and more:...2025-02-1142 minHR Stories Podcast - A Lesson in Every Story!Ep95: He Was In Hot Water... Literally - Workmans' Comp Need To KnowSend us a textWhen a new hire of a trucking company follows directives from a supervisor, he lands in hot water - literally - and in a dispute around workmans' comp. What is classified under this umbrella and how can you think about it in realistic terms? This week, Chuck and John dive into all of this an more as they discuss intramural sports leagues, lunchtime volleyball, and... waxing slides? In the HR News segment, the team touches on the following topics and more:A big merger in the internet job board industryThe r...2024-10-0852 minHR Stories Podcast - A Lesson in Every Story!Ep93: Make HR Easy - The Ultimate Guide to HRSend us a textWhether you’re a seasoned HR professional or someone who was volun-told that you are now handling HR functions at work, there can be an overwhelming amount of questions around every corner and in every process. Maybe you’re trying to figure out how to manage remote workers effectively or how to properly handle an investigation into a claim of harassment. Perhaps you’ve taken a new job and have found that the previous HR team left you nothing but a mess to work with and you don’t even know where to start. T...2024-09-2453 minHR Stories Podcast - A Lesson in Every Story!Ep92: A Smile or a Consequence - Trader Joe's Problematic Stance on PositivitySend us a textA story in the New York Times brought to light a different side to the Trader Joe's so many know and love, talking about how a policy of positivity and happy greetings was creating quite the opposite of a work environment for employees. In today’s episode, Chuck and John talk about this contradicting policy and environment, particularly with how it came across with a “smile” policy.How do you create a positive environment for customers without putting employees in uncomfortable or unreasonable situations?In the HR News + Updates segmen...2024-09-1746 minHR Stories Podcast - A Lesson in Every Story!Ep90: From the Vault - "I’m Going to Run You Over with this Forklift" - An Intense Tale of Sexual HarassmentSend us a textToday, Chuck and John went into the vault to talk about the crazy story that had someone saying, "I'm going to run you over with this forklift!" Join them on this trip into the archives. We'll be back next week with a new Q&A episode.---------When an employee consistently makes harassing comments and even threatens violence against another coworker, this company made missteps in responding and properly stepping in. In the HR News segment, the team touches on the following topics and more:2024-09-0351 minHR Stories Podcast - A Lesson in Every Story!Ep89: Nose Pickers and Scab Pickers - It Gets Weird In HRSend us a textIn this weird and wacky episode, Chuck and John talk about some of the more strange instances they and other HR professionals have dealt with. Being in the unique position of HR, you’ll encounter all sorts of interesting people and situations, often having to figure out how to navigate the most challenging of circumstances. From nose pickers to scab pickers, tarot card readers to hunting iguanas, listen in to these entertaining (and sometimes gross) stories and text us yours if you have one that can top it! Support the show2024-08-2743 minHR Stories Podcast - A Lesson in Every Story!Ep87: Interviews - Getting Them RightSend us a textJoin us in this episode of the HR Stories Podcast, where we uncover the complexities and legalities of the interview process. Chuck and John dive into a lively discussion sparked by a heated Facebook debate on working interviews. They clarify the nuances of what employers can legally ask candidates to do, ensuring organizations navigate the process without falling into legal pitfalls. From job postings to background checks, each step holds potential challenges, and the team will share real-world stories of companies that got it wrong and how they could have done better.2024-08-1341 minHR Stories Podcast - A Lesson in Every Story!Ep83: Celebrating the Civil Rights Act - There are Still Lessons to LearnSend us a textIt’s July! You know that means we’re celebrating! Not only the 4th of July but also the 60th anniversary of the Civil Rights Act, signed July 2nd in 1964. In today’s episode, Chuck and John talk about the importance of this act and the work of the EEOC through the eyes of three employees of a property management company where they were subjected to vulgar and ethnicity-related harassment.In the HR News segment, the team touches on the following topics and more:HR technology solutions are damaging reputationsA timely...2024-07-1641 minHR Stories Podcast - A Lesson in Every Story!Ep81: Gender Discrimination - How to Ensure an Inclusive Workspace and Avoid a LawsuitSend us a textLaws around discrimination on the basis of sex are nothing new but the conversation and nuance around it has changed. While political climates have made conversations around gender and sex a heated topic, how do you ensure your employees, management, and HR policies align with the law, not personal opinions. In today’s episode, Chuck and John take you through three stories where companies failed to follow these laws and show you what you can learn from them to avoid the same legal fate.In the HR News segment, the team to...2024-07-0248 minHR Stories Podcast - A Lesson in Every Story!Ep79: Preventable Death in the WorkplaceSend us a textSummer’s here and you don’t want to get ‘burned’ by the seasonal conditions. In today’s episode, Chuck and John explore the dangers of outdoor work conditions and how they can result in the most tragic of circumstances if you are not taking the proper steps to protect your employees.In the HR News segment, the team touches on the following topics and more:Years of experience on its way out of job requirements.Is unemployment insurance the reason young males aren’t working?More AI bias being caught in em...2024-06-1849 minHR Stories Podcast - A Lesson in Every Story!Ep77: The Hidden Dangers of Social Media Retaliation - What Employers Need to KnowSend us a textIn today's episode, we're unraveling a case that blends social media, workplace rights, and a touch of constitutional debate. Chuck and John explore how Bevins & Son Inc. found themselves embroiled in a Department of Labor lawsuit over unpaid wages and social media retaliation. Discover how a Facebook post turned a wage dispute into a federal case, challenging the boundaries of employer speech and employee protections under the Fair Labor Standards Act. Tune in for a compelling tale of digital age pitfalls and essential lessons for HR professionals.In the HR News...2024-06-0443 minHR Stories Podcast - A Lesson in Every Story!Ep75: It Spreads Faster Than Covid! - Watch out for this contagion in your office.Send us a textYour office might be susceptible to a fast-spreading and harmful contagion. You can't see it but you can feel it... and you can definitely hear it. In this week's episode, Chuck and John talk about those negative voices you experience in the office and how they can impact your team. Navigating these type of interactions and individuals can be challenging but it is key to address it before it tears the team apart. In the HR News segment, the team touches on the following topics and more:ChatGPT biases in t...2024-05-2143 minHR Stories Podcast - A Lesson in Every Story!Ep73: The Headline Stories - You've Read About It. Let's Talk About it.Send us a textChuck and John do a twist on the normal episode, taking headlines you may have read and heard about and diving into them to pull out the lessons to be learned. In this jam-packed episode, the team talks through a several topics. Can making someone work longer shifts be illegal? The team's favorite answer - It depends. When companies are pulling back the reigns on WFH, is it inadvertently creating a boys club? How is this shift in policy putting unfair challenges on men vs. women? And wha...2024-05-0727 minHR Stories Podcast - A Lesson in Every Story!Ep67: What You Missed - Policy and Law Updates You Can't Afford to MissSend us a textJoin Chuck and John in this special episode where they replay their webinar they hold quarterly, updating HR professionals in all of the major industry law and regulation updates YOU CAN’T MISS! Stick around to the end for a special announcementFrom reviewing the big game changer policies of 2023 such as the I-9 changes, the PUMP Act, and religious accommodations, to talking about the most recent updates to minimum wage, Joint Employer Rule from NLRB, and DOL’s final rule on Independent Contractors, this episode is jam packed with the deta...2024-03-2749 minHR Stories Podcast - A Lesson in Every Story!Ep62: Remote Work: The Failure to ReturnSend us a textIt goes without saying (but we will anyways) that the pandemic drastically changed our ways of working as well as our expectations of a job. One of the most notable changes was the shift to remote work. While many companies embraced this change and have found a new way of collaborating, others have grown tired of it and are starting to pull back on the remote flexibility many employees have come to expect. While there is no right or wrong way, there is certainly a better way to tell your employees t...2024-02-1355 minHR Stories Podcast - A Lesson in Every Story!Ep58: Failure to Follow Direction Leads to an Employee DeathSend us a textWhen a piece of equipment with a history of related injuries claims the life of a high school student picking up hours over the summer, is it just a freak accident, or was this a preventable situation? How did the company respond to the OSHA recommendations? In today’s episode, Chuck and John dive into a heavy story about the death of an employee at a mill, covering different levels of OSHA considerations when evaluating injuries in the workplace. NEW offerings from The Team at HR Stories!! Learn more at TeamAtHRStories.com...2024-01-1642 minHR Stories Podcast - A Lesson in Every Story!Ep56: Rudolph and Kringle Inc.- Unwrapping HR Lessons at the North PoleSend us a textIn this special holiday edition of the HR Stories Podcast, join John and Chuck as they delve into the enchanting yet enlightening tale of Rudolf the Red-Nosed Reindeer. This episode offers a whimsical exploration of serious HR topics, including workplace discrimination, ADA implications, and the responsibilities of management in fostering an inclusive environment. Through the story of Rudolf's unique challenges at Santa's workshop, listeners will uncover the nuances of employment law and the importance of proactive HR practices. This episode promises not only a festive journey but also valuable insights for HR professionals...2023-12-1938 minHR Stories Podcast - A Lesson in Every Story!Ep54: No Age Limitations: Old Workers Rebel against Employer BiasSend us a textThe ADEA, or the Age Discrimination in Employment Act, is meant to protect older workers from disadvantages in job searching and while employed. Whether it's assumptions about technology skills or desires to see a longer tenure from a new hire, older people in the workforce face several hurdles that can result in discrimination allegations. In today's episode, Chuck and John go through three different scenarios where there were violations of the ADEA and how they could have been avoided. In the HR News segment, the team touches on the following topics a...2023-12-0551 minHR Stories Podcast - A Lesson in Every Story!Something Illegal Brewing at StarbucksSend us a textWho ordered the Venti Peppermint Mocha Latte topped with discouraging of union activity? Anyone? In today’s story, Chuck and John ‘spill the beans’ on a an issue that ‘brewed’ among a group of employees at Starbucks. This story goes into the ripple effects that can spread when basic communication breaks down and employees have collective issues with company practices.Updates from the Team at HR Stories:Holiday parties webinarHR Kitchen Table - open conversations to help HR professionalsIn the HR News segment, the team touches on the following...2023-11-2155 minHR Stories Podcast - A Lesson in Every Story!What Employees WantSend us a textWe’ve all had those days at work where we just can’t give 100%. Maybe we were staying up late to watch the end of the big game. Maybe we had trouble finding childcare for the week. Whatever the reason, there are guaranteed times that employees will struggle with stress and other negative factors that impact overall work production. How can we take opportunities to lessen the negatives and boost the positives, as employers, to not only increase work productivity but also create better environments for our employees?In today’s episod...2023-11-0755 minHR Stories Podcast - A Lesson in Every Story!Age and Generation DiscriminationSend us a text"Okay, Boomer! Turn those hearing aids up and listen in." Even when said in jest, statements like these can easily create a situation of age or generational discrimination. In today’s episode, Chuck and John dive into stories of employees who have felt discriminated against due to their age, whether through comments, application processes, or pressures to change appearance. Learn ways to avoid having a potential lawsuit on your hands. In the HR News segment, the team touches on the following topics and more:Proposed changes to EEOC guidelines‘Culture Shock...2023-10-2455 minHR Stories Podcast - A Lesson in Every Story!It Ain't Funny Creating a Hostile Work EnvironmentSend us a textWhat do you get when you cross a comedian with a hostile work environment? Today’s story! When a complaint comes out against people on the Jimmy Fallon staff of The Tonight Show, people’s assumptions of it being a fun, positive place to work are challenged. The internal teams at NBC are challenged with the task of addressing issues with a lead personality.On today’s episode, Chuck and John dive into what steps to take when a leader at a business is accused of mistreating employees and creating a hostil...2023-10-1053 minHR Stories Podcast - A Lesson in Every Story!We are all Employees (Part 2) - Stories about Employee Rights that Managers and HR Pros Need to RememberSend us a textPart 2 of our Employee Rights Series, Chuck and John dive further into how understanding employee rights can not only help your company avoid legal troubles but also improve employee retention.In one case, Amazon had exposed their employees to ergonomic hazards on an ongoing basis. When a situation like this is realized by an employee, what steps would need to take place to correct it? In another story, the team will discuss age discrimination in the application process and whether consequences for statements are a violation of the First Amendment or...2023-09-121h 00HR Stories Podcast - A Lesson in Every Story!We are all Employees (Part 1) - Stories about Employee Rights that Managers and HR Pros Need to RememberSend us a textHave you heard that you can get in trouble for discussing wages with other employees? This intimidation practice can not only be stressful or infringe upon employee rights but also illegal. There are a number of ways that employers can violate employee rights and this is part one of a two-part series all about those rights. It’s important to remember that you, as an HR professional, are also an employee with rights - not just all of the other employees.In today’s episode, Chuck and John will talk about poor...2023-08-2949 minHR Stories Podcast - A Lesson in Every Story!Unveiling Shadows: A Tale of Third-Party Sexual HarassmentSend us a text When a business decides to work with a vendor or other third party that is not an employee, they still must protect their employees from inappropriate or unlawful actions from those third parties. In today's episode learn what happened when a Manager for UPS in Boulder, Colorado turns down the advances of her Union Rep. Chuck and John also tell a couple of different stories where employees were harassed by other non-employees and the companies failed to protect them appropriately, even leading to a criminal investigation. In the HR News...2023-08-1541 minHR Stories Podcast - A Lesson in Every Story!From the Vault: The Story of the Lost Employee - Onboarding and OrientationSend us a textIn today's episode, we take a trip back to 2020 to revisit one of our most popular episodes - The Story of the Lost Employee. You only get one shot at a first impression and nowhere can that be felt more than the very first day at a new job. From unclear directions to stale information, there is a multitude of ways to have your new employee leaving asking themselves, "Did I just make a big mistake?" But there are also so many little things that can be done to make the f...2023-08-0131 minHR Stories Podcast - A Lesson in Every Story!Listener Q&A - We Answer Your Questions! Paid Undue Money, Exit and Stay Interviews, and Fire DrillsSend us a textWelcome to another Listener Q&A with The Team at HR Stories! Today’s episode dives into several interesting questions:I left my former employer but they never termed me in their system. They ended up paying me wages on this payroll that I'm not entitled to. I've contacted the CFO and they have not gotten back to me. What do I do?How are you currently handling exit interviews? Do you do something with that data?How do you handle taking attendance during fire drills with hybrid employees, visitors, and inconsistent sc...2023-07-2520 minHR Stories Podcast - A Lesson in Every Story!The Story of the Night Workers: Paying all Employees RightSend us a textHave you had that nightmare where you’re locked into your office and can’t get out? You check all of the doors and everywhere you go, you’re locked in and have no choice but to keep working. For a team at Home Depot doing overnight work, this was a reality.On top of the safety concerns with this, there were also violations of their break times occurring if a manager was not there to let them out. What do you need to keep in mind when it comes to paying...2023-07-1849 minHR Stories Podcast - A Lesson in Every Story!Listener Q&A - We Answer Your Questions! Refusing to Work with opposite sex, Bringing someone out of their shell, Switching an employee to non-exemptSend us a textWelcome to another Listener Q&A with The Team at HR Stories! Today’s episode dives into several interesting questionsHow do you deal with an employee who refuses to work alone with a member of the opposite sex citing religious convictions? Any ideas how to bring an admin out of her shell? I hesitate to use the word anti-social, but I'm at my wits end trying to deal with her. She'll use one-word responses that I have to practically drag out of her. No socialization at all. If someone is a...2023-07-1116 minHR Stories Podcast - A Lesson in Every Story!"I’m Going to Run You Over with this Forklift" - An Intense Tale of Sexual HarassmentSend us a textWhen an employee consistently makes harassing comments and even threatens violence against another coworker, this company made missteps in responding and properly stepping in. In the HR News segment, the team touches on the following topics and more:E-Verify and I-9 requirementsEEOC newly released sexual harassment guidelinesEEOC weighing in on equal pay when trying to hire new talentProtecting your employees in extreme environmental conditionsAI policy considerationsThe EEOC has recently released some additional information about sexual harassment and in today's episode, Chuck and John dive i...2023-07-0551 minHR Stories Podcast - A Lesson in Every Story!Listener Q&A...We Answer Your Questions! - Remote Workers, FMLA, and Age Discrimination, Oh My!Send us a textWelcome to the first Listener Q&A episode! Today, Chuck and John take on a batch of listener questions:How do you deal with an employee who refuses to work alone with a member of the opposite sex citing religious convictions?Any ideas how to bring an Admin out of her shell? I hesitate to use the word anti-social, but I'm at my wits end trying to deal with her.If someone is an exempt employee, can they ask to be switched to non-exempt? Does the employer need to honor their request?2023-06-2917 minHR Stories Podcast - A Lesson in Every Story!The HR Stories Podcast TrailerSend us a textThe Team at HR Stories is on a mission to help small business owners, non-profit leaders, and HR Professionals create better employee management practices. We do this through stories. In each episode of the HR Stories Podcast, management and HR consultants John Thalheimer and Chuck Simikian share stories where organizational leaders allowed poor decision-making, lack of knowledge, or hubris to cause harm to their organization. For Example, In Episode 17, we told the story of a company that ignored an employee’s complaint about racial and sexual harassment, which...2023-06-2003 minHR Stories Podcast - A Lesson in Every Story!Spreading Sickness: The New Work PandemicSend us a textYou're sitting at your desk and the person next to you sneezes. A Few moments later, another sneeze, followed by the blowing of their nose. You start hearing some coughs thrown into the mix. We've all been in that position when we see someone in the office while they're under the weather, wishing they had stayed home rather than getting everyone else sick. Since the COVID Pandemic, there has been a rise in awareness around sickness in the workplace. In today's episode, Chuck and John discuss handling sick employees and how t...2023-06-2035 minHR Stories Podcast - A Lesson in Every Story!Pregnancy Discrimination Supreme Court Ruling - Geduldig vs Aiello - the ORIGINAL Pregnancy Supreme Court Case That Changed HRSend us a textSylvia Aiello, was a pregnant woman who sought disability benefits under the California State Disability Insurance program. However, the program excluded coverage for pregnancy-related disabilities. Aiello argued that this exclusion violated the Equal Protection Clause of the Fourteenth Amendment. The state, represented by Michael N. Geduldig, defended the exclusion, stating that pregnancy was not a "disability" covered under the program and that the program treated men and women equally.In their on-going series – Supreme Court Cases That Changed HR…..John and Chuck breakdown this important case that launched many of the preg...2023-06-0556 minHR Stories Podcast - A Lesson in Every Story!Did you get that signature? The High cost of NOT getting your I-9s right.Send us a textYou get a knock at the door. Your heart is beating in your ears. You knew this day could come but you weren’t sure when. You approach the door, hand trembling to open it. Then you see the government officials asking you for I-9 documents!This doesn’t have to turn into a horror movie. In today’s episode, Chuck and John discuss the importance of I-9 documents and ensuring they are handled properly to avoid fines. In that discussion, you will hear a story about a company that did not ha...2023-05-2252 minHR Stories Podcast - A Lesson in Every Story!The AI in HRSend us a text“Hello! I'm ChatGPT, an AI language model trained to answer questions and provide information. As an AI myself, I believe that the use of AI in Human Resources has the potential to revolutionize the industry and bring many benefits, but it is important to approach it with caution and ethical considerations.”That message above was provided by one of many AI systems that are ever-growing and evolving. AI is here and it’s time to consider its use in our day-to-day work - the pros and the cons. In today’s episode...2023-05-1544 minHR Stories Podcast - A Lesson in Every Story!Overcoming the HR Time SuckSend us a textYou start out your day with a list of to-do’s. First, you start checking your emails. Then another colleague stops by and asks you to take a look at a document for them. A phone call comes in asking about a new upcoming project and a projected budget to be put together. A task, another, and another all pop up throughout the day and all of a sudden, the day is gone and your original to-do list is still waiting for you.Does this sound familiar? In this episode, Chuck an...2023-05-0853 minHR Stories Podcast - A Lesson in Every Story!Constructive Discharge: Constructing a Potential Lawsuit for your CompanySend us a textRetaliation is a known issue when an employee reports a problem but did you know that indirect action to create an environment that would push someone out of the workplace has its own name? In this episode, Chuck and John talk about Constructive Discharge - how it can happen and how to avoid a lawsuit by preventing it. In the HR News segment, the team touches on the following topics and more:FTC guideline recommendations for non-competesIncreases in Sexual Harassment ClaimsWalmart’s increase in diversity within leadership rolesA trend in the...2023-05-0154 minHR Stories Podcast - A Lesson in Every Story!Serving up Discipline and Potential Discrimination at Whole FoodsSend us a textIn each of our work environments, we have specific policies and procedures that we outline for our employees. Holding employees to these expectations can, at times, mean disciplinary measures are taken if they are not followed. This can seem like a clear process but there are some important steps to keep in mind when entering into these moments with your team.Haley Evans was an employee working at Whole Foods who had been disciplined for attendance issues when she was repeatedly sent home for wearing a Black Lives Matter face mask...2023-04-2443 minHR Stories Podcast - A Lesson in Every Story!Violence in the Night: How to Protect Your EmployeesSend us a textTrigger Warning Today’s episode contains discussions about workplace violence, violent acts, bullying, and the use of weapons. If you are uncomfortable with any of these topics, we recommend skipping this episode and joining us again on the next episode.We hear about new acts of violence daily on the news and, unfortunately, these sometimes occur in people’s workplaces. These can range in severity and complexity while involving customers, clients, or other employees. How do we, as HR professionals, establish procedures and policies to protect our businesses and...2023-04-0949 minHR Stories Podcast - A Lesson in Every Story!When Joking Around at Work is No Laughing MatterSend us a textIn honor of April Fools Day recently rolling around again, the team talks about when jokes go too far and cross a line in the workplace. Many people have either been the butt of the joke or been around the big joker at work. And perhaps, at times, you may have been around these situations when it goes from being a funny moment into an uncomfortable situation. How, as HR professionals, do we make sure we handle these situations properly? Chuck and John will tell you all about it with several story examples...2023-04-0357 minHR Stories Podcast - A Lesson in Every Story!Why did they leave you? The Story of Employee TurnoverSend us a text We are seeing an increased rate of people voluntarily leaving their jobs. There is no one "golden ticket" answer to say why this is happening, but rather there is a multitude of reasons - pay, flexibility, and culture among them. How do we as HR professionals tackle this? In today's episode, Chuck and John discuss the ins and outs of employee retention.The Team also talks about 4-day work weeks and ongoing studies around them as well as ADHD as an ADA-covered accommodation. After the recent bank collapses in the news, C...2023-03-2749 minHR Stories Podcast - A Lesson in Every Story!Supreme Court weighs-in on FLSA Overtime for HCE'sSend us a textMichael Hewitt worked for Helix Energy Solutions Group on an offshore oil rig, usually for 84 hours a week. Helix Energy paid Hewitt on a daily-rate basis, with no overtime compensation. Michael Hewitt disagreed and eventually it ended up with the U.S. Supreme Court. This week's story shows how a very narrow interpretation of FLSA rules can have very wide impact. Chuck and John also talk about the latest HR news and other stories including upcoming Supreme Court cases, dogs in the workplace, OSHA incident reporting changes that could increase fines, and...2023-03-1948 minHR Stories Podcast - A Lesson in Every Story!Pregnancy and New Laws Coming to the WorkplaceSend us a textThis week, Chuck and John welcome their first guest to the podcast - HR Stories Podcast Social Producer, Kait! When Kait was working in a sales, commission-based role and prepared to go out on maternity leave, she ran into pushback from management around her compensation. When she returned she encountered confrontation around how she was scheduling her pumping time. Along with Kait's story, Chuck and John talk about additional considerations when working with pregnant employees and how to ensure you are following the law and avoiding discrimination. The team...2023-03-141h 11HR Stories Podcast - A Lesson in Every Story!Griggs vs Duke Power Supreme Court Ruling - Employment Testing and DiscriminationSend us a textIn our ongoing series - Supreme Court Cases that Changed HR, we explore the Griggs v. Duke Power case, a lawsuit that involved intelligence testing that discriminated against a group of African-American employees. Willie Griggs was a Janitor that wanted an opportunity for promotion, yet the policies at his workplace prevented him from moving forward, despite the recent Civil Rights Act of 1964. So he and 13 other employees took matters to the courts. Eventually the Supreme Court made a unanimous landmark ruling that changed HR and employment law forever. Education...2023-03-0647 minHR Stories Podcast - A Lesson in Every Story!The Employee Edition...being Aware and Noticing DiscriminationSend us a textIn this episode, John and Chuck turn the storyline around and talk to employees with stories about how different employers violated the law. They look at circumstances that have occurred where employees experience negative results of poor employer decisions.John and Chuck also talk about best friend at work and social connections, AI/Chatbot, 4 day work week, last week's Valentines episode, and other HR news!Support the showOur new book...The Ultimate Guide to HR: Checklists Edition is now AVAILABLE! Go to...2023-02-2151 min
The HR and Leadership Spotlight ShowMeet Catherine Mattiske - the Maestro of Change!Unlock your Inner Genius! Catherine works with Senior Leadership teams on a unique approach to fast-track learning and communication skills across their organizations. Using the Inner Genius profile, Catherine works with clients to reduce miscommunication and increase team unification in less than a month.Inner Genius is the filter you use to connect with the world. Empower your ability to learn and communicate. Unlock your Inner Genius now. https://www.innergeniusnow.com/Check out her NEW BOOK - UNLOCK INNER GENIUS: Power your Path to Extraordinary Success OUT NOW and connect with Catherine at https...2023-02-1727 minHR Stories Podcast - A Lesson in Every Story!Workplace Romances. Is Love in the Air at your Workplace?Send us a textIt’s the start of so many rom coms - two co-workers working long hours together, having lunch together in the break room, and catching the same elevator up to the office each morning. Then, before you know it, they’re more than co-workers.Romantic relationships in the workplace are almost unavoidable but navigating them from an HR perspective can be tricky. In today’s episode, Chuck and John talk about relationships in the workplace and how you can best protect the company and workplace from unwanted, uncomfortable, and sometimes illegal situat...2023-02-1454 minHR Stories Podcast - A Lesson in Every Story!A Hairy Situation | The CROWN ActSend us a textMany companies have put forth statements about increasing DEI initiatives. Even companies that haven't are having to become more aware of inclusion in the workspace. A related area that has been the subject of increasing conversation is natural hair, most often of Black or African American employees. Historically, grooming standards have been the focus of several discrimination cases. In today’s episode, Chuck and John discuss a case where this situation happened. They also dive into the CROWN Act - legislation to ban hair bias. Also in today's episode, Chuck and Joh...2023-02-0644 minHR Stories Podcast - A Lesson in Every Story!The ADA - Don't Assume Because It Can Make an Ass Out of U and MeSend us a textThere are always a lot of intricacies to consider in the HR world. What can make that even more challenging to navigate is having to read between the lines and know how to protect the business from there. In today's episode, Chuck and John dive into how to determine if someone is eligible for FMLA and when ADA accommodations may need to be considered when FMLA isn't applicable. Also discussed in the episode: how to deal with those frequently asked questions, an update to ADA requirements for hard of hearing disabilities...2023-01-3042 minHR Stories Podcast - A Lesson in Every Story!Major Mess Ups With Minors WorkingSend us a textWhile there have been many laws instituted and policies established, there are still many instances of minors working inappropriately. In today’s episode, Chuck and John dive into multiple situations where minors were hired to work in situations that were unlawful. This can relate to hours worked or assigned tasks. Beyond the procedures you need to think about when working with minors, what should you be aware of when working with a staffing agency? Listen to find out.Chuck and John also discuss level-setting and discussion expectations with small business owners an...2023-01-2351 minHR Stories Podcast - A Lesson in Every Story!The Word on Word-of-Mouth RecruitingSend us a textIn a world where referral bonuses exist, there is a level of encouragement for employees to help in the recruiting process. This can be a great way to reach new candidates but can it also leave the door open for potential legal issues? Chuck and John talk about Rockland Bakery and their hiring practices, diving into the additional layer of complexity that came from them being government contractors. Some other topics covered by Chuck and John are the situations where you're allowed to use volunteers versus those where you're not and s...2023-01-1750 minHR Stories Podcast - A Lesson in Every Story!Workplace Violence...."There's nothing we can do"Send us a textIn this episode, Chuck and John investigate workplace violence through a story taking place in a small town at a chicken farm. A woman gets hit by another employee driving a forklift carrying a heavy load after she had reported being threatened by that employee. Is that true when they tell her there is nothing they can do? Were there opportunities to prevent what happened? Chuck and John also discuss bereavement policies and how to get HR involved in the strategic planning of your company.Trigger Warning: This episode...2023-01-1046 minHR Stories Podcast - A Lesson in Every Story!The Checklists Edition - Getting HR Right and Avoiding Costly MistakesSend us a textIn this episode, Chuck and John share 4 stories of HR missteps, how companies could have avoided their fate, and the importance of using checklists to ensure consistency. Chuck and John also dive into their upcoming release of The Ultimate Book of HR Checklists.....a go-to resource for small business owners, entrepreneurs, HR teams of one, and seasoned HR professionals. Sign up for the HR Stories Podcast newsletter to receive an invite to join the HR Stories Podcast team on January 25th, 2023 for a sneak-peak webinar all about the book so you ca...2023-01-0246 minHR Stories Podcast - A Lesson in Every Story!Price Check at Kroger on New Uniforms Logo and Religious AccommodationsSend us a textNew uniforms and rebranding can be a fun and exciting time at a company. That, unfortunately, was not the case at Kroger grocery stores. When a couple of employees said that a new logo was representative of something they couldn't support for religious reasons, a disagreement between employer and employee ensued. On today's episode, Chuck and John try to break the situation down discuss a wide range of topics. What should the role of a company be when introducing new branding? Can the way you communicate these changes impact the way employees receive...2022-12-2855 minHR Stories Podcast - A Lesson in Every Story!Harassment: A Dish Best Never ServedSend us a textApplebee's is marketed as a neighborhood place, welcoming of everyone. At a location in Plant City, FL, that was anything but the truth for a cook who worked in the kitchen. Gabriel was experiencing frequent harassment regarding his race and sexual orientation. In this episode of HR Stories, John and Chuck will discuss how Gabriel's work environment fell into the classification of unlawful harassment and how to handle these situations from an HR perspective. Chuck and John also discuss current HR issues including - the future of HR, dress codes in t...2022-12-1852 minHR Stories Podcast - A Lesson in Every Story!Nurses - employees or not? A story about Classifications.Send us a textAt Steadfast Medical Staffing, a group of nurses filed complaints with the Department of Labor that kicked off an investigation into the classification of employees. The investigation will take the listeners on a journey through checkpoint after checkpoint that companies should consider. Who classifies as an independent contractor? Who classifies as an employee? Through this HR story, Chuck and John will break down the different checkpoints that the Department of Labor look at in these situations to determine if employees are being classified correctly. Chuck and John also discuss current HR is...2022-12-1145 minHR Stories Podcast - A Lesson in Every Story!Sleeping on the Job...not a bedtime story.Send us a textDanielle Clark worked for Charter Communications Regional Operations Center in Dallas, Texas. Her job was to monitor computer displays tracking the network’s status and to immediately dispatch technicians in the event of an outage. But, she had trouble staying awake during her shifts due to narcolepsy. This tale combines ADA Accommodations with Essential Job Duties. How the company handled the situation, what Danielle ended up doing, the twists and turns, and ultimately the surprise outcome all make for another great HR Story!Chuck and John also discuss current HR issues in...2022-12-0755 minHR Stories Podcast - A Lesson in Every Story!One Phone call cost the company 7.2 Million DollarsSend us a textIn this episode, John and Chuck dive into how a single phone call costs a company 7.2 million Dollars in back wages and penalties. If you didn’t know, there is a worker shortage in the United States, and more and more companies are trying to be creative to ensure they meet their customers’ expectations. One option small businesses are turning to is hiring independent contractors to do the work. However, it can cost the company millions of dollars if done wrong. Tune into this episode of HR Stories, where John shares a story wher...2022-11-1243 minHR Stories Podcast - A Lesson in Every Story!Child Labor Law HR stories and Mistakes Companies MakeSend us a textIn this episode, John and Chuck discuss the lessons learned in a variety of child labor law violations.Support the showOur new book...The Ultimate Guide to HR: Checklists Edition is now AVAILABLE! Go to UltimateGuidetoHR.com to Get HR Right: and Avoid Costly Mistakes. Certified and approved for 3 SHRM Recertification Credits.Join the HR Team of One Community on Facebook or visit TeamAtHRstories...2022-08-0831 minThe HR and Leadership Spotlight ShowToxic Workplace? Meet Julie Bartkus helping people transform their workplace and get unstuck!Julie Bartkus is an award-winning business owner, internationally known speaker, coach and best-selling author. For more than 20 years she has been helping leaders across the globe experience a workplace detox, so they can cultivate a more harmonious workplace culture that leads to higher productivity, staff retention and profits.As the founder of the Workplace Detox Movement, Julie partners with business owners to help them eliminate the toxic environments that are preventing them from creating the team of their dreams. When a Workplace Detox is achieved, and alignment is re-established, leaders are in...2022-05-2730 minThe HR and Leadership Spotlight ShowThe Truth About Selling - Time to Make the Biscuits with John ThalheimerTime to make the biscuits! Yep - you read that correctly...you can learn all about it in the Truth About Selling, John Thalheimer's latest book is Part Fable and Part Instruction Manual, providing insights on how to get others to invest in your ideas, products, and service.John is a business coach and author based in Nashville, TN. You can reach him at www.JohnThalheimer.com. Look for John's next book, The Ultimate Book of HR Checklists, co-Authored with Chuck Simikian, SPHR, SHRM-SCP.The HR and Leadership Spotlight Show features Leaders - HR Professionals...2022-04-1223 minThe HR and Leadership Spotlight ShowFrom Opera Singer to Executive Coach - meet Elena Armijo from the C-Suite CollectiveYes....that right...Elena Armijo, acclaimed professional opera singer and now a professional certified leadership coach. Sounds wild...I know...but you need to hear her story, how she created a new life, a new purpose, and new leadership for her life.Elena is also the founder of the C-Suite Collective, a boutique executive coaching agency and collective of industry leading professionals focusing on what leaders need now: creating a culture of inclusion and belonging from the inside out. You can find Elena via her websites - https://elenaarmijo.com/ or https://thec-suitecollective.com/....2022-03-0817 minThe HR and Leadership Spotlight ShowThe HIDDEN WORLD of buying and selling businesses with Chip Redmond from Transworld Business BrokersBuy, merge, sell, and acquire a new business. Chip tells you all about it. Knowing the value and maximizing the value of your business for sale are often very different. As a licensed business brokers Chip helps understand the complexities of selling and buying a business...providing expert guidance!As an agent with Transworld Business Advisors, he helps clients buy and sell businesses every day. His goal is to make the process as smooth as possible for both sides by relying on a global network of experienced business advisors.You can connect with Chip via h...2022-02-1620 minThe HR and Leadership Spotlight ShowFive Generations in Today's Workplace? Yep...you read that correctly! Meet Margarita Sarmiento!For the first time in our nation’s history, America has seven living generations, and five generations in the workplace. Changes in our economy, health, and life expectancy, are impacting workplace demographics. Economic instability has caused many people to postpone retirement.With over twenty five years of management, consulting and training experience, Margarita has worked with numerous companies and organizations, encompassing the areas of management, team-building, leadership, organizational planning, interpersonal communication, cross cultural communication and diversity. Check out her new class on the - Bridging the Gap- Generational Differences in the Workplace at www.VirtualHRAcademy.com2021-12-0929 minThe HR and Leadership Spotlight ShowCOVID mandates and workplace screenings - Phil from Workplace Screening Intelligence explains it allPhil Dubois is the Founder and CEO of Workplace Screening Intelligence. He has provided 25 years of excellence in service and support to thousands of employers, hospitals, clinics and other stakeholders in the industry. He is an expert in the field of drug testing, the various means of testing, federal and state testing laws, company policy development, risk remediation as well as all aspects of alcohol testing. You can get in touch with Phil by visiting his website - https://workplacescreeningintelligence.com or email him at pdubois@workplacescreening.com.The HR and Leadership Spotlight Show features Lea...2021-11-1821 minHR Stories Podcast - A Lesson in Every Story!I have to pay employees for that?! I Have to Pay Employees for That?! is a brief overview of other types of pay, including travel, training, breaks, nursing mothers, etc. Join us for this special edition podcast as HR Stories Podcast co-host Chuck Simikian interviews Chris Crews, VP of HR for the Employers Association Forum (EAF).2021-10-2631 minThe HR and Leadership Spotlight ShowArtificial Intelligence resume screening - the future is now. With Michael Yinger.Who is screening your resumes? Is it Artificial Intelligence? Michael Yinger from "Resume Sieve" comes on The Show in this 30 minute interview to reveal how this fascinating technology works. How organizations can leverage this emerging trend...and how job seekers can prepare themselves.Michael Yinger is a high-performance, forward-thinking executive with 20+ years of experience in building teams, managing global organizations, and providing strategic guidance to C-Suite and Board of Directors. As the CEO of ResumeSieve, an HR tech startup, Michael is responsible for strategic direction and operational oversight in an ever-changing industry. You can reach M...2021-10-0532 minThe HR and Leadership Spotlight ShowThe Institute for Productive Tension - ever heard of it? Meet T Falcon Napier!T. Falcon Napier is an internationally-recognized human development expert, specializing in sales, leadership and change management. He is the Founder of the Institute for Productive Tension — an organization that researches the role of Productive Tension® in human performance.Longer than most of my interviews I could not get enough of T Napier. Listen in and I think you will agree with me!Mr. Napier is best known for bringing the principles, tools and techniques of professional Tension Management® to corporate audiences worldwide through his three flagship programs: ChangeWorks®, MasterStream® and Pride-Based Leadership®. He is also creator...2021-07-0542 minThe HR and Leadership Spotlight ShowBuild the Person. Build the Organization. Grow the Leader! - meet leadership guru Tracee HuntCEO, author, and HR professional...Tracee Hunt has over 25 years of experience in the field of Human Resources, across various economic sectors and she serves on several boards. After gaining the ability to reframe her thinking, Tracee overcame the childhood trauma she suppressed for years and motivated herself to achieve her goals of being a strong businesswoman, published author, and motivational speaker. Her soulful approach to business and personal life has inspired several others to reach for their dreams as well, whilst managing a family and challenging the socio-economic landscape of America.You can get i...2021-05-3128 minHR Stories Podcast - A Lesson in Every Story!"I want to go to bed with you", said her boss. - Meritor Savings Bank v. Vinson...the original Sexual Harassment Supreme Court caseSend us a textIn this episode, our hosts John and Chuck tell the behind the scenes story of Mechelle Vinson....a 19 year old Bank Teller and how she was coerced into having a sexual relationship with her boss in order to save her job.In May of 1975, Mr. Sidney Taylor, Branch Manager at a local bank takes his employee, Bank Teller Mechelle Vinson, out to dinner at a Chinese Restaurant after work. Years later, Michelle recollected the story of the Chinese restaurant dinner with the Washington Post…in her own words…she said… ‘I don’t wan...2021-05-2831 minThe HR and Leadership Spotlight ShowThink Like a Leader! Meet Tracy BiancoTracy Bianco is the founder and CEO of Tracy Bianco Coaching & Consulting. She has more than 30 years of experience in training, coaching, developing, and leading strong teams. Tracy works with entrepreneurs and small business owners who are ready to take their leadership results from good to great. Her expertise lies in meeting leaders where they’re at, facilitating positive change in them and their teams, and coaching for continuous improvement and growth.Tracy is a Certified Life and Executive Coach and is the author of A Checklist Life: Breaking Free from a Life of Obligations.2021-05-1819 minThe HR and Leadership Spotlight ShowSupporting and Empowering Leaders, Teams, and HR Professionals - Meet Heidi Werther. Meet Heidi WertherHR professionals help everyone...but who helps the HR professional?Heidi Werther, is an Executive Coach and Consultant who leverages her passion, success, and focus on communication, to support and empower leaders and teams to increase their effectiveness and drive optimal business results. Heidi has led various functions including marketing, sales and business development, the business end of a non-profit, and most recently was Vice President of Human Resources for a large non-profit. Her focus as a coach and consultant is working with individuals and organizations in various capacities including:o Coaching in one-on-one e...2021-05-0631 minThe HR and Leadership Spotlight ShowSocial Media Background Checks are Real...and Prospective Employers are Looking - Meet Bianca LagerWorking closely with Fortune 500 companies and non-profits alike to create safe and discrimination-free workplaces, Bianca Lager is the President of Social Intelligence - a background screening company. Social Intelligence produces a report that has been reviewed by the Federal Trade Commission, follows FCRA standards, and helps 1200 clients with their Hiring and Monitoring. Their mission says it all - Social Intelligence strives to create safer, more efficient, and less toxic workplaces by offering bias-free online background screening. We strive to help companies improve their bottom line by investing in a socially astute, harassment-free workplace where hostile behavior has be...2021-03-2332 minThe HR and Leadership Spotlight ShowFinding, recognizing, and using your internal strengths with Pat Dougher - Coach, Author, SageAuthor, speaker (with Zig Ziglar), coach, marketing guru, and all-around great guy! Hear his journey of how to take negative life-events and turn them into positive high trajectory opportunities by learning about your internal motivations and strengths. See how he confronted his own limiting beliefs and how you can do the same to shift momentum and move forward in life and career!This interview will inspire you to find your own strengths and how to use them! Pat has built a successful coaching practice helping business owner increase profits and build engagement for years. To get hold...2021-03-0928 minHR Stories Podcast - A Lesson in Every Story!Temper Tantrum Tom Cruise - Profanity and yelling at your employees in the workplaceSend us a textIn December 2020 an audio leaked with actor Tom Cruise yelling and screaming at his production crew because of their lack of following COVID-19 protocols. What makes this different is that Tom Cruise was not only an actor on set....he was technically their employer. As Executive Producer, this was his project and they were his employees.Chuck and John explore this situation, listening to a clip of Tom's rant and then exploring the implications in the workplace.Don't make the same mistake this company did. This episode of HR...2021-02-1422 minThe HR and Leadership Spotlight ShowHelping Veterans and Entrepreneurs Craft Irresistible Business Plans and find Funding - meet Dr. Kene EwuluDr. Kene Ewulu is on a mission to help new small business owners thrive and move forward with rock solid business plans and opportunities to find funding. How to do all the paperwork for setting up your corporate entity? Prepare a comprehensive financial plan? Develop a business plan so you can operate your company effectively, attract customers and investors, and achieve your business goals? Kene Ewulu has the secrets!To register for the FREE Master Class - Secrets To Crafting An Irresistible Business Plan: Financials & Presentation Documents That Attract Funding Partners, go here - https://www.kdeleadership.c...2021-02-0218 minThe HR and Leadership Spotlight ShowHR is in the middle of it all! Carrie Cherveny talks about what the future holds for HR and moreEdgy, cool, and a bit of an introvert...Carrie Cherveny is the Senior VP of Strategic Client Solutions for HUB International. She comes into the Spotlight today and discusses HR's role of risk management and the pressure HR professionals have on their jobs in today's environment. Carrie also talks about her "Crystal Ball" for 2021 and upcoming HR challenges.You can see Carrie's iconic Disrupt HR Orlando presentation “F” In The Workplace — And Other Colorful Language here - https://disrupthr.co/vimeo-video/f-in-the-workplace-and-other-colorful-language-carrie-b-cherveny-disrupthr-talks/You can follow Carrie on LinkedIn and see all of her great insightful posts...2021-01-1528 minThe HR and Leadership Spotlight ShowMagic Camp - Magically Building Young Business Leaders for Tomorrow - meet Scott BarholdMagic Camp teaches business and life-skills to future leaders. From a kid's perspective virtual Magic Camp is cool and fun....but behind the scenes they are learning valuable skills - respect, preparation, confidence, authentic, humbleness, and giving.Our guest Scott Barhold is a profit and growth expert who has taken his passion as a magician and business instructor to the next level and combined it. If you have kids this is a must-listen interview on the unique angle on learning and skill building.To contact Scott or maybe even have your kids attend virtual Magic...2021-01-0533 minThe HR and Leadership Spotlight ShowWhat the heck is Diversity, Equity, and Inclusion training? Featuring DEI trainer Dee NelsonDEI training is in the news and is in many companies. But what is it and what actually happens in a DEI class. Some people are scared...some are offended...some are confused...and some truly want to understand. My guest Dee Nelson Streete, lays it all out with the answers!Dee is a returning guest and author of the book "From Six Figures to Food Stamps to Six Figures" returns to THE Leadership Spotlight Show with answers! She is an HR consultant and helps people and companies understand what DEI is and why it is important. Do...2020-12-2325 minThe HR and Leadership Spotlight ShowElevating the Human Side of Healthcare through Cultural Transformation - meet Jake PooreFrom Disney World balloon guy to business owner, coach, author, cultural guru...Jake Poore and his team at Integrated Loyalty Systems are on a mission to work with healthcare organizations to bridge the gap between WHAT they deliver and HOW they deliver it.Watch as Jake enthusiastically lays out his passionate philosophy. From his journey through such great companies as Walt Disney World's Disney Institute to Stephen Covey...Jake's enthusiasm is infectious!In his new book 99 Lessons Learned from Disney To Improve The Patient Experience, Jake shares Disney’s secrets to creating world-class ex...2020-11-1535 minThe HR and Leadership Spotlight Show6 Steps to being Successful in your Career - Javier Ortiz - VP HR Telemundo (Part 2)Javier Ortiz is the VP of HR for Telemundo....but he did not start there. Part 1 looked at his path from the frontlines of food service up through the levels of Human Resources. Now in Part 2 Javier shares his 6 (soon to be 8) ingredients for success.Javier is a great role model and a true success story for others to watch and emulate. We are thrilled he came on the HR and Leadership Spotlight Show to share his origin story.The HR and Leadership Spotlight Show features Leaders - HR Professionals, Consultants, Coaches, Entrepreneurs, and Business...2020-11-0415 minThe HR and Leadership Spotlight ShowFrom Ride Attendant to VP of HR at Telemundo - Meet Javier Ortiz (Part 1)Javier Ortiz is an true success story. Sure he is currently the Vice-President of Human Resources at Telemundo...but that is not the story! The story is how he got there...with determination and drive and having a goal. Learn how he leveraged each of his jobs into something bigger and better. From McDonald's and Universal Studios to Senior Human Resources Leader, Javier has had quite the journey.The HR and Leadership Spotlight Show features Leaders - HR Professionals, Consultants, Coaches, Entrepreneurs, and Business Owners with a leadership message to share.Today's show is sponsored b...2020-11-0322 minThe HR and Leadership Spotlight ShowA passion for creating marketing magic for business websites with RJ HuebertRJ Huebert is a website marketing guru showing small and medium size business how to market and advertise their website. Social media advertising, key word optimization, lead generating, pay-per-click....if that is all confusing to you, listen to how RJ explains these concepts and how it can enhance your company's website. You can reach RJ through his website - www.HBTDigital.com The HR and Leadership Spotlight Show features Leaders - HR Professionals, Consultants, Coaches, Entrepreneurs, and Business Owners with a leadership message to share.Today's show is sponsored by www.GetHRHelpNow.com. If...2020-10-2626 minThe HR and Leadership Spotlight ShowMeet Keith Wolling - Leader, Underdog, Hotelier, and maybe perhaps somewhat not really Retired!Being an underdog - it's OK. Leadership - always keep moving forward. Retired - it's not a bad word. Find your niche and understand what it is all about, then move forward. My guest this week is Keith Wolling. A Leadership Origin Story with wisdom and advice you need to hear.Keith is a long-time hotelier with 43 years in the business. Keith is still active as a mentor and leader in a number of Central Florida Organization like CFHLA and SKAL. To find out more, you can contact Keith at kwolling8@gmail.com.The HR...2020-10-0730 minHR Stories Podcast - A Lesson in Every Story!The Tale of the Beard and the Applicant - EEOC Religious AccommodationSend us a textAn applicant walks in....you want to hire him...he has a beard...you say he has to shave it...he says no, because of his religion. What happens now?Title VII of the Civil Rights Act of 1964 prohibits employment discrimination based on religion. This includes refusing to accommodate an employee's sincerely held religious beliefs or practices. Understanding what that means and how Title VII protects personal religious expression can save you and your company a lot of money in legal fees. In this episode of the HR Stories...2020-10-0128 minThe HR and Leadership Spotlight ShowA Passion for Service Excellence, Author, International Speaker & even...MAGICIAN - meet Dennis SnowFrom front-line attractions attendant to Internationally known Customer Service Passion Expert, Dennis Snow has built an amazing career. His customer service abilities were honed over 20 years with the Walt Disney World organization. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.Dennis managed various operating areas throughout the Disney parks, learning and applying the skills it takes to run a world-class, service-driven organization. He shares those experiences as the author of two book - "Lessons from the Mouse" and "Unleashing Excellence". Dennis is...2020-10-0133 min