Shows
On The DriveMaybe That Crazy Ole Lady Wasn’t Crazy After AllWhat starts as a $29.95 tire repair before 8 a.m. turns into a story that sticks with you for years.Recorded from the perspective of someone who’s spent hundreds of days on service drives across the country, this episode dives into the strange, funny, and sometimes unbelievable reality of what actually ends up on our roads — and eventually, in our tires.From South Florida service lounges to four-lane intersections littered with “greatest hits” like nails, bolts, bumper covers, windshield wipers, ladders (always ladders), and even a screwdriver woven through a tire like it had a personal...
2026-01-2718 minOn The DriveWelcome to On The Drive and 2026 - Go Volunteer - The Life You Save May Be Your Own.CARES stands for Community, Animals, and Reefs through Education and SupportService isn’t just cars, it’s people. Service isn’t just people, it’s every living thing. Everything alive starts with water.Because love has legs, wings, and sometimes scales. Because CARES isn’t just what we do — CARES is who we are.Welcome to On The Drive CARES — where service moves beyond the drive and into the w...
2026-01-0624 minOn The DrivePaying for Lot Damage: What We Did, What You Think We Did, and What We Didn’t Not all lot damage is created equal. Some damage is dealership-caused, some isn’, and within both categories, there’s damage a customer is aware of and damage they aren’t. In this episode, we walk through real-world service-lane scenarios, explain how misunderstandings happen, and discuss how customers sometimes leverage gray areas to seek free repairs. This is a must-listen for advisors, managers, and anyone navigating accountability in fixed ops.
2025-12-1627 minOn The DriveMastering Meaningful Connections with Linda BarnetteShe’s back again—and this time, I’m learning directly from the master. In this episode, Linda Barnette shares her powerful approach to building genuine connections, not just introductions.Linda reminds us that real success begins when we take the time to learn about others, understand their needs, and move forward with a true intention to help. When your starting point is generosity, the return is always greater than what you give.We also dive into a common pitfall in networking: when people view an introduction as a guarantee that you’ll do the heavy li...
2025-12-0236 minOn The DriveEddie Has Left the Building — The Story Isn't Over… It Just Got Interesting. Drop the Mic.Eddie Campbell has been woven into the automotive world for decades. Most of those years were spent where he belonged — in service — the heart of the dealership. That’s where “Eddie in Service” was born, built on his servant’s heart and his natural instinct to help people, not for show, but because it’s who he is.Whether he was leading advisors, lifting up techs, or — in these last few months — stepping into the role of General Manager, Eddie did what Eddie always does: He built teams. He inspired people. And he create...
2025-11-2532 min
The MODUS Files - A Fallout Audio Drama Podcast Series2025 Signal Awards - An Announcement from Lieutenant Cindy ConnorLieutenant Cindy Connor of the New Enclave has an important message to you all!Make sure you go to: https://vote.signalaward.com/PublicVoting?utm_campaign=signal4_finalists_finalistnotification_092325&utm_medium=email&utm_source=cio#/2025/shows/genre/scripted-fictionAnd vote for The MODUS Files for Best Scripted Fiction, for the 4th Annual Signal Awards!Voting ends on October 9th, so please go and support our campaign!
2025-10-0701 minOn The DriveEp. 75 - Shifting Gears with Linda Barnette: From the Door to the DealBuckle up—because getting in the door is just the beginning! 🚗💨In this episode, Cindy Lawrence sits down again with industry powerhouse Linda Barnette to talk about reaching the unreachable and turning tough objections into open roads. Together, they dive into the art of asking the right questions, setting the stage for a successful meeting, and presenting in a way that helps you win the deal.From overcoming roadblocks to fueling conversations that matter, this is your service-drive playbook for moving past “no” and steering straight toward “yes.”Contact Linda BarnettePhone: (561) 502...
2025-09-2316 minOn The DriveEp. 74 - The Clickable Service Drive: Digital Fast Signs, QR Cards & the ServiceAdvisor.com LaunchThis week, Steve Schau joins Cindy to unpack how Fast Digital's QR-code menus, and e-business cards remove friction on the service drive👉 Special Giveaway Alert! Steve is giving away 50 FREE e-business cards each powered with a custom landing page. The first 100 listeners who sign up will be entered into a special drawing—50 winners out of 100 entries. Do you feel lucky?Plus, Steve announces the launch of ServiceAdvisor.com, a new LinkedIn-style platform exclusively built for and used by automotive service advisors—a new dedicated space for advisors to share wins, experiences, templates, and career opportunities without...
2025-09-1637 minOn The DriveEp. 73 - Road Hazard vs. Insurance: What’s Really Covered?Not all road hazard protection is created equal—and the fine print can make or break your wallet. In this episode of On The Drive with Cindy Lawrence, we break down the differences between road hazard coverage and car insurance claims. From repair vs. replacement policies, to where coverage is honored, to why pricing with installation and protection matters—details are everything. We’ll also spotlight the big players like Dealer Tire and Tire Rack, who are helping dealerships turn tire programs into powerful tools for customer retention. Before you call in that claim, give us a listen and make s...
2025-09-0928 minOn The DriveEp. 72 - Key West Sunsets & Poolside Conversations with Bob ShawThis episode of On The Drive with Cindy Lawrence comes to you poolside from the Hyatt Centric in Key West—just steps from Mallory Square, where the crowd gathers each evening to cheer the sunset. We’re here for the second annual Steve Shaw Leadership Event, better known as his “Grateful Tour.”This isn’t your typical retreat. Steve brought together the people who’ve shaped his journey—his very first customer who came in from Mexico and out of retirement, current fixed ops directors, his family, his web designer, and longtime friends.Joining m...
2025-09-0220 minOn The DriveEp. 71 - Reaching the Unreachable: How Linda Barnette Turns Cold Introductions into Lifelong Partnerships and Dealership Success🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your own.
2025-08-2628 minOn The DriveEp. 70 - Get Out of My Way, I Need a Drink (and a Technician)This week on On The Drive with Cindy Lawrence, we’re jumping headfirst into another real-world convo about one of the industry’s biggest concerns: technician shortages.What do you say when someone asks, "So, what do you do?" while waiting in line for a drink? Well, if you're in fixed ops, the answer might come with a side of exhaustion and a shot of truth.Veteran techs are hanging up their wrenches, worn down by ever-changing technology and the toll it takes on their bodies. Meanwhile, younger talent is opting for cleaner tech jobs—ones t...
2025-08-1227 minOn The DriveEp. 69 - Bertha Benz: The First Road Trip Warrior & First Woman in the Automotive Hall of Fame.And fittingly, this episode drops on August 5th—the same day Bertha rode into the early morning light to change history. 🌅 Don’t miss this ride through time, innovation, and unstoppable determination!Picture this: it’s August 5, 1888. At dawn, Bertha Benz, 39 years old and fueled by fierce determination, quietly rolls her husband’s Benz Patent-Motorwagen out of their Mannheim home. With her teenage sons Richard (15) and Eugen (13), she launches a secret mission—no permission, no roads, no roadmap—to drive over 100 km to her mother’s home in Pforzheim.Throughout this wild journey, Bertha tackled near...
2025-08-0532 minOn The DriveEp. 68 - Is it Live or is it Memorex? Featuring Thuy from MIA on the Rise of Conversational AI in Automotive🎙️In this episode of On The Drive with Cindy Lawrence, we dive into the question everyone in automotive is starting to ask: Is it real or is it AI? 🤔Thuy from MIA joins us to talk about how their true conversational AI is transforming dealership sales and service—especially in BDCs and campus-store environments. MIA is not decision-tree based like so many others. It listens, responds, and engages like a real person—holding full conversations that drive results. 🤖🚗We discuss how MIA is helping dealership teams:🔹 Automate repetitive t...
2025-07-2928 minOn The DriveEp. 67 - Reaching the Unreachable: Building Bonds and Dealerships with Linda Barnette🎧 Some people close deals. Others change the game entirely. In this episode of On The Drive with Cindy Lawrence, meet the powerhouse behind some of the nation’s most successful dealership transformations—Linda Barnette.From high-stakes sales training rooms to the strategic table of mergers and acquisitions, and all the way to the concrete foundation of new dealership builds, Linda’s career has spanned it all. But ask her the real secret? It’s not about a flashy pitch or the bottom line—it’s about truly caring about the other person’s business like it’s your ow...
2025-07-2228 min
The Positive Mindset PodcastThis Is THE Moment: Command Your Future or Miss It ForeverThis isn’t just another motivational message — this is the moment your soul’s been waiting for.Reality is bending in your favor. The timelines are shifting. You’ve been feeling it — and now it’s here. In this power-packed episode of The Positive Mindset Podcast, Cindy Lawrence walks you through the energetic pivot that separates those who rise from those who miss it.You’ll learn:How to move with divine precision and total alignmentWhy frequency — not time — is your secret weaponHow to use daily discipline as a magnetic force
2025-07-1614 minOn The DriveEp. 66 - DISC-Overing What Drives People: Personality Behind the Wheel🎙️In this episode of On The Drive with Cindy Lawrence, I chat with the amazing Katy Wolda about the DISC personality model—a powerful tool that helps you connect better with customers and teammates, whether you're managing up, down, or across the service drive. 🚗🛠️Originally developed by psychologist William Moulton Marston (who also created Wonder Woman! 🦸♀️), DISC breaks down personalities into four main types:D – Dominance 💼: Direct, decisive, loves efficiency. Keep it short and factual.I – Influence 🎉: Social, enthusiastic, thrives on energy and connection.S – Steadiness 🤝: Loyal, calm, and prefers stability. A little patience and warmth go a long way.C – Conscientiousness 📊...
2025-07-1523 minOn The DriveEp. 65 - Chasing Metrics: The Fine Line Between Goals and GrowthDave Rodgers returns to talk about the double-edged sword of chasing metrics. While goals are critical for training and maintaining team performance, too much focus on the numbers can lead to shortcuts, misaligned priorities, and bad behavior. Together, we explore how reports should guide your attention—not define your success. Just like in football, the game is often won in inches. Tune in for real talk on balance, leadership, and the mindset it takes to train to maintain.✨ Love what you hear? Help us grow!🔗 Share this episode with a frien...
2025-07-0842 minOn The DriveEp. 64 - From Fate To Ferrari: Christy Cartaya’s Drive Into Luxury AutomotiveThis week on On The Drive with Cindy Lawrence, we sit down with Christy Cartaya, Vice President of Marketing and Brand Management at The Collection in Miami. Christy shares her unexpected journey from the fast-paced world of marketing into the elite tier of automotive retail—where brands like Ferrari, Audi, Porsche, and McLaren are part of her daily landscape.What started as a twist of fate turned into a remarkable career, and today, Christy leads a powerhouse team at one of the most prestigious dealership groups in the country. Join us as we talk career shifts, leadership, lu...
2025-07-0141 minThe Positive Mindset PodcastYou Forgot Who You Are — Now It's Time To Rise the F*ck UpYou forgot. Not just the goals. Not just the dreams. You forgot YOU.In this fire-breathing episode of the Positive Mindset Podcast, Cindy Lawrence pulls you into the raw, magnetic energy of deep remembrance. If you’ve been playing small, coasting in mediocrity, or drowning in distractions—this episode will light your soul on fire.We’re going in—back to the source, back to your power, back to the version of you that doesn’t flinch at the word “impossible.” By the end, you'll take a breath that reprograms your DNA and reignites the frequency of g...
2025-06-3015 minOn The DriveEp. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.🔧 Under the Hood This Week:What qualifies as goodwill (hint: it’s not magic—it’s strategy)In-warranty but not warrantable? Yep, that’s a thingWhy you...
2025-06-2435 minThe Positive Mindset PodcastThis Is the Moment That Changes Everything (If You Let It)What if your entire life could shift... today?This episode isn’t about motivation—it’s a wake-up call. Cindy Lawrence drops a soul-stirring truth: you’re not waiting on the right time, you’re just one decision away from becoming who you really are.You’ll learn:The simple (not easy) step that activates momentumWhy “knowing more” is keeping you stuckHow to lock into the version of you that never quitsThe hidden power of failing forwardA guided breathwork practice to realign with your higher...
2025-06-1911 minOn The DriveEp. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A PineappleIn this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.When three suspicious men entered the store and tension filled the air, Cindy’s instincts kicked in. No transaction. No words. Just the weight of a moment — and a single code word: “Pineapple.” It wasn’t just a safe word. It was a lifeline.Featuring the mysterious Mr. G (yes, he carried a submachine gun), this episode blends grit, guts...
2025-06-1718 minOn The DriveEp. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina RushIn this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:“The person...
2025-06-1046 minOn The DriveEp. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave RogersIn this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose...
2025-06-0336 minOn The DriveEp. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At TekionIn this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership...
2025-05-2735 minOn The DriveEp. 58 - Hard Truth About Soft Skills: Being The Heart At WorkIn another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuin...
2025-05-2041 minOn The DriveEp. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve ShawIn this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.
2025-05-1331 minOn The DriveEp. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here?This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.Tune in for...
2025-05-0620 minOn The DriveEp. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The ProcessIn this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears b...
2025-04-0826 minOn The DriveEp. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories GuaranteedThis one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’v...
2025-04-0106 minOn The DriveEp. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-InsReposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.Join our Journey:Share this episode with a friendClick the plus to fo...
2025-03-1926 minOn The DriveEp. 52 - Got Crack? How, When and Why we Get Stressed and Cracked Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a cra...
2025-03-1120 minOn The DriveEp. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive IndustryWhat happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why so...
2025-03-041h 07On The DriveEp. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica BrunoIn this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expe...
2025-02-2537 minOn The DriveEp. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.Plus, hear about Jordan’s trip to Miami for Wome...
2025-02-1826 minOn The DriveEp. 48 - The $3 Bumper Sticker That Changed EverythingEver wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go th...
2025-02-1125 minOn The DriveEp. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers EngagedToo often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:Why traditional training methods fail and how to fix themThe power of personalized learning paths for lasting retentionHow manager involvement is the missing link...
2025-02-0448 minOn The DriveEp. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial SubaruOn The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy’s remark...
2025-01-2841 minOn The DriveEp. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider storie...
2025-01-2116 minOn The DriveEp. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives ForwardWelcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly...
2025-01-0832 minOn The DriveEp. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership AmenitiesJoin Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentarBuckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities! From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!Cindy shares laugh-out-loud mom...
2024-12-3128 minOn The DriveEp. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive CareGet ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a cr...
2024-12-2459 minOn The DriveEp. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive InspectionsJoin Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for...
2024-12-1730 minOn The DriveEp. 40 - The Accidental Buyer Of A Performance CarEver wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you’re a seasoned car owne...
2024-12-1024 minOn The DriveEp. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & AnnIn this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they’re turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.Get ready to hear about the tools and tips that will make service advisors’ lives easier, improve customer experiences, and revolutionize onboar...
2024-11-2623 minOn The DriveEp. 38 - Warranty Wars: The Good, The Bad, And The SquirrelyJoin Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you’re an industry pro or just curious about what happens behind the scenes...
2024-11-1924 minOn The DriveEp. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & AnnJoin Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your n...
2024-11-1229 minOn The DriveEp. 36 - Under The Hood: Secrets, Stories, And Service Tips From The DriveStep into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than u...
2024-11-0522 minOn The DriveEp. 35 - You Can't Make This Stuff Up! Tales From The Service DriveIn this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!Join our Journey:Sh...
2024-10-2923 min
Education PerspectivesS3 EP4 Redefining Math Education: Cindy Lawrence’s Vision for a Playful Approach at MoMathCindy Lawrence Executive Director MoMath Quote of the Podcast: A lot things seem impossible…until you do them. Introduction of Guest BIO – Cindy Lawrence is the Executive Director and CEO of the National Museum of Mathematics (MoMath). She began her career as a CPA before transitioning to education, where she developed curriculum and taught students globally. Lawrence has been instrumental in creating and directing a math program for gifted students and played a key role in establishing MoMath. Since becoming C...
2024-10-2535 minOn The DriveEp. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2)In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts li...
2024-10-2218 minOn The DriveEp. 33 - Solutions For Backordered, Discontinued And Costly Suspension PartsIn this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.Learn about the differences between remanufactured and rebuilt parts, the importance...
2024-10-1528 minOn The DriveEp. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System TreatmentsIn this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over...
2024-10-0839 minOn The DriveEp. 31 - Warranty 101: Secrets To Saving Big At The DealershipJoin Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.Perfect for anyone who wants to feel empowered before th...
2024-10-0127 minOn The DriveEp. 30 - This Is My Customer!Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.Get ready...
2024-09-2718 min
The Brighter Side of Education: Research, Innovation & ResourcesGoing Beyond Numbers to Create a Math Symphony with MoMath's Cindy LawrenceSend us a textWhat if mathematics could be as captivating and enjoyable as a symphony concert? In our latest episode, we promise you'll discover innovative ways to make math not only accessible but genuinely fun for everyone. Join me, Dr. Lisa Hassler, alongside Cindy Lawrence, the inspiring Executive Director and CEO of the National Museum of Mathematics (MoMath), as we explore the vital role of mathematics in our modern world and tackle the concerning decline in math performance among US students.Cindy shares her personal journey from CPA to leading MoMath, revealing how a...
2024-09-2638 minOn The DriveEp. 29 - Milkshakes, Pickles, And The Secret To Winning Customers For LifeWhat do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it’s turning a bad experience into a great one or addi...
2024-09-2415 minOn The DriveEp. 28 - Torque Talk: Mastering Proper Torquing For Safe And Secure Wheel MountingThink lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!From the essential tools like torque sticks to the golden rules of car maintenance, Cindy’s advice is p...
2024-09-1722 minOn The DriveEp. 27 - Survey Says: Your Opinion Drives Us!Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those...
2024-08-2725 minOn The DriveEp. 26 - Fix It Right the First Time: The Devil Is In The Details!Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle’s symptoms can save you time and...
2024-08-2035 min
Family DisappearedBridging the Gap: “Nonprofits Fighting Parental Alienation” Part 2 Series 1 - Episode 56Navigating the turbulent waters of parental alienation can feel overwhelming, but what if there was a way to become the stable, unyielding lighthouse your children need? Join us as we share heartfelt stories, including my own personal journey from chaos to calm that inspired the birth of this podcast. We're thrilled to welcome Cindy from iSNAF, whose invaluable insights into family systems and misaligned dynamics shed light on the complex roles parents play in these situations. Cindy also brings exciting news—a special giveaway for a free seat in one of iSNAF's grief groups, designed to help families heal to...
2024-08-1938 minOn The DriveEp. 25 - Loaner Car Chronicles: The Hidden Cost of ConvenienceDive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes...
2024-08-1333 minOn The DriveEp. 24 - Service Adventures with Mr. Ever Since and Other Car Service ShenanigansWelcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.Ever had a "Mr. Ever Since" moment? You know, the kind where a customer swears their car has been maki...
2024-08-0643 minOn The DriveEp. 23 - Wheels of Change: Enhancing Your Ride with RIMFX's JulianJoin Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether you're a car enthusiast or simply love your ride, this episode is packed with insights, personal stories, and...
2024-07-3032 minOn The DriveEp. 22 - Mr. White. Common Name. Unforgettable Man. You Never Know Who is Standing Before You.In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry.Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift from his extraordinary trip with John McCain. This episode will captivate yo...
2024-07-2315 minOn The DriveEp. 21 - Rising Waters, Rising Risks: Navigating Safely Through Flood WatersIn this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and ensuring a smooth recovery, we cover essential tips and insights to help listeners manage and mitigate the challenges posed...
2024-07-1643 minOn The DriveEp. 20 - Rotate Your Ride: The Secret to Tire Longevity and SafetyRev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy’s engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you’re a car aficionado or just looking to make your daily commute smoother, this episode will challenge your thinking and elevate your...
2024-07-0913 minOn The DriveEp. 19 - Camber, Caster, Toe – Alignment Angels You Auto KnowJoin Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety.Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science behind toe, camber, and caster angles, and learn how modern technology has revolutionized alignment checks...
2024-07-0214 minOn The DriveEp. 18 - Tire Talk: It’s All About the Pressure – Your Money and Your Ride Matter!Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we’re sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We’ve got the answers, and they’re more fascinating than you’d think. With June being Tire Safety Month, there’s no better time to dive deep and learn how to keep your ride smoot...
2024-06-2518 minOn The DriveEp. 17 - Let’s Talk Tires: It’s Time to Get a GRIPIn this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ahead. We’ll explore tread patterns, traction, value of good tires, and lease turn-in requirements. By the end of this episode, you’ll ha...
2024-06-1826 minOn The DriveEp. 16 - Old Wife’s Tail – Best Tires in the FRONT!When changing just two tires…New Tires in the Front? Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative…For years we have been taught our best foot should always go first – We thought the same for tires. NEW Research Shows – Best Practice, Best in the Rear. Experts and of course tire manufacture will always support replacement of all four tires. But let’s be realistic, we all want to get the most out of money. Enjoy the show and click on the links below to enjoy more factual information. Links...
2024-06-0409 minOn The DriveEp. 15 - Steering Through the Recall Maze: Understanding Vehicle Recalls and Technical Service Bulletins (TSBs) for Your Safety and WalletDiscover the crucial ins and outs of vehicle recalls and TSBs, as we navigate through a hypothetical scenario set off by bee Manufacture's recent recall announcement. With Ann Griffith by my side, offering insights as a parent of new drivers, we dissect the vital differences between recalls and TSBs, and why it's paramount for your wallet—and safety—that you pay attention. Get ready to understand the no-cost recall services and the steps you should take to ensure your ride is secure and up to date.Strap in as we reflect on the historical Takata airbag recall, unde...
2024-05-2826 minOn The DriveEp. 14 - Revving Up the Mercedes Experience: A Joyride Through Auto Sales and ServiceStep into the adrenaline-fueled world of auto sales and service with the exhilarating Cindy Experience! Buckle up as we dive into the vibrant corridors of AutoNation's premier wholesale hub in Florida, where Cindy's insatiable thirst for knowledge illuminates the intricate workings of a top-tier Mercedes dealership. From navigating the labyrinthine parts inventory to navigating the bustling retail floor and witnessing the seamless orchestration of service operations, we unveil a treasure trove of insights that even industry veterans would bank on.But that's just the beginning of our journey. Get ready for a rollercoaster of a narrative featuring...
2024-05-2115 minOn The DriveEp. 13 - Factory vs. Aftermarket – Specifically Made or Generally Speaking – It's MORE Than Just Money, Its Performance!Jump into the world of auto parts with Cindy Sarver and me, Cindy Lawrence! We're here to spill the beans on how your car's performance and safety are tied to the parts you use. From factory to aftermarket, we'll show you why choosing OE parts, like those from Mercedes-Benz, is like giving your car a VIP treatment.Ever wondered what your engine really needs? We dive into the nitty-gritty of engine filters, making sure you're giving your car the best TLC possible. Plus, we'll take a trip down memory lane with classic car care products and show...
2024-05-1436 minOn The DriveEp. 12 - Don't Forget To Wipe After You WashHave you ever found yourself grinning at the memory of a run-in with a rock legend while discussing something as mundane as windshield wipers? Well, we sure have, and this episode takes you through that and more as Cindy Lawrence and Cindy Sarver join us to share the unexpected hilarity and critical insights on keeping your windshield in top-notch condition. With tales ranging from a laughable encounter with ZZ Top's Dusty Hill to the vital role of the right wiper blades and washer fluids, we guarantee you'll look at your car's maintenance in a whole new light—streak-free and sh...
2024-05-0714 minOn The DriveEp. 11 - Keys, Keys, the Florida Keys!Curious about the hidden capabilities of your car keys? Join Cindy Sarver and I as we uncover the surprising features beyond unlocking doors and starting engines. Learn why opting for dealership services over online deals ensures tailored security for your car's VIN and options, and how reviewing your insurance policy or warranty can save you money if your keys are lost.From cooling your car remotely to unexpected security risks, we explore the multifunctionality of modern key fobs and the importance of staying informed about your car's tech. Cindy Sarver shares a personal anecdote emphasizing the importance...
2024-04-3025 minOn The DriveEp. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service FrontlineJoin me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.Strap in for tales that...
2024-04-2321 minOn The DriveEp. 9 - Revving Up Relationships: The Heart of the Service Drive with Cindy SarverHave you ever felt the pulse of an automotive dealership's service drive? It's a symphony of engines, customer service, and the occasional wrench drop, but above all, it's about the people who make it hum. Cindy Sarver joins me once more to pull back the garage door on this lively world, sharing experiences and stories that celebrate the relationships at its core. As we cruise down memory lane, you'll discover why a simple oil change can mean the start of a lifelong friendship and how every interaction on the service drive is an opportunity to build community....
2024-04-1616 minOn The DriveEp. 8 - Navigating the Warranty Waters with Mercedes-Benz and Easy Care WisdomJoin Cindy Sarver from Mercedes-Benz of Houston Greenway and Corey Smith from Easy Care as they demystify extended warranty coverage. Learn about the differences between factory and aftermarket warranties and how an aftermarket warranty could protect your finances during vehicle repairs and maintenance. Gain valuable insights into coverage options, including powertrain protection and prepaid maintenance plans.Explore real stories of service advisors and customers navigating warranty claims, and discover the efficiency of Easy Care's online portal for repair order approvals. Get tips on navigating the evolving warranty landscape, including considerations for electric and hybrid vehicles and the...
2024-04-0921 minOn The DriveEp. 7 - From Circus to Cars The Unexpected Paths to Auto Industry SuccessJoin Cindy Lawrence and Cindy Sarver from Mercedes-Benz as we journey through the hidden world of automotive parts, uncovering tales from industry roots to seasoned professionalism. Explore the intricacies of inventory management and customer service, and discover the diverse career paths available, including the intriguing story of Sticky the Clown turned Beetle restorer. Learn about the importance of brand training and certification, particularly at Mercedes-Benz, and toast to the rewarding experiences of a career in automotive parts. Tune in to "On the Drive" for an engaging discussion on the joys and complexities of the industry, and buckle up for...
2024-04-0223 minOn The DriveEp. 6 - Revving Up Auto Care with Creative Life HacksEver reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a smile as we share ingenious quick fixes, like the legendary pantyhose serpentine belt—yes, you read that right—and...
2024-03-2622 min
Smarter Marketer58. Marketing for Change: Smashing Stereotypes & Shaping Culture w. Cindy GallopMarketing and advertising shape people’s attitudes, mindsets and behaviour. Yet, the advertising industry has historically relied on stereotypes. Cindy Gallop challenges marketers to reinvent what is aspirational, and use marketing as a lever to lead a positive change in society. She challenges adland’s obsession with sexism and ageism, highlights the underrepresentation of women and people of colour in agency ownership, and talks about how her online platform MakeLoveNotPorn is breaking barriers and creating a more inclusive, considerate sex culture.Guest:Cindy Gallop is a branding, advertising and marketing expert with over 30 years of indu...
2024-03-1245 minOn The DriveEp. 5 - Revving Up Vehicle Longevity: Which Oil Would You Like to Change?Join Cindy Lawrence as she delves into the world of oil, fuel and air longevity with Ann Griffith from Waterman Bank, and Brian Trigalet from Wynn’s Products. Get ready to revolutionize your understanding of car maintenance beyond just oil changes. From engine health to fuel quality, this episode is a treasure trove for car enthusiasts looking to extend their vehicle's lifespan.In this episode, we explore the importance of regular vehicle maintenance, drawing parallels between caring for your car and your hair. Celebrating our company's 85th anniversary, we reflect on the innovations that have transformed ca...
2024-03-1244 minOn The DriveEp. 4 - Just Sign Here: Mastering the Art of Legal Documents with Tonya LakeWhen the ink dries on a legal document, do you truly know what you've committed to? Crack the code of everyday contracts with me, Cindy Lawrence, for a thrilling journey into the wild world of paperwork pandemonium with none other than her legal eagle sidekick, Tonya Lake! Get ready to strap on your thinking caps and dive headfirst into the ink-stained abyss of everyday contracts. Join Cindy as she celebrates her new home purchase while attempting to decipher the cryptic codes of the legalese of service repair orders with Tonya by her side. Together, they'll unravel the mysteries of...
2024-03-1218 minOn The DriveEp. 3 - Car maintenance – navigating time and mileage service and the difference between normal and severe driving conditionsJoin Cindy Lawrence and Pam as we unravel the truths and myths of automotive maintenance, from deciphering the necessity of 'urgent' car services to understanding the impact of driving conditions on your vehicle's needs. We shed light on regional quirks and delve into the critical role of air filters in engine health. Exploring dealership maintenance advice, we highlight the importance of trust and transparency amidst service recommendations. Through candid stories, we navigate the balance between offering advice and avoiding scare tactics.In our closing remarks, we emphasize the significance of quality service and the trust placed in...
2024-03-0533 minOn The DriveEp. 2 - The Car Owner's Compass for Parts, Service, and Protection PlansJoin us for a deep dive into the world of automotive repairs with special guests Ann Griffith and Tanya Lake. We explore the array of choices facing car owners, from factory parts to aftermarket alternatives. From BMW's Value Care to Nissan’s Advantage, some brands can offer options while staying with factory parts. Discover how understanding these options can impact your vehicle's health and your finances. We also examine the service aspect of automotive repair, exploring topics like customer sticker shock and the strategic decisions behind part replacements. Cindy sheds light on how exceptional service can build cust...
2024-02-2732 minOn The DriveEp. 1 - Revving Up Careers & Savoring Tex-Mex Tastes: Stories of Automotive Service and Culinary QuestsBuckle up and ride shotgun with Cindy Lawrence and Ann Griffith, as we journey through the twists and turns of our automotive service industry careers. My career from independent Firestone to the big world of the dealership, from parts driver to corporate fixed ops trainer, we got here, from there.Ann shares her pit stops and shifting gears from BMW sales to banking, proving that the road to success is anything but a straight line. Whether you're a newbie service advisor hungry for tips or just someone who loves a good under-the-hood story, we're here to fuel y...
2024-02-2019 minOn The DriveWelcome to On The DriveWelcome! Seriously, welcome to On the Drive! Whether you work on the service drive behind a clipboard or a computer, or a customer behind a set of keys, this podcast is for you. I'm Cindy Lawrence, the driving force behind At Your Service -Drive, and I'm about to take you on a wild ride. Join me on each episode for engaging segments featuring tribal knowledge, entertaining stories, Inspiring success narratives, game-changing best practices, and of course, special highlights on women in the automotive industry, all designed to keep you hooked on the high revin and heart-pounding pulse o...
2024-02-1601 min
ART of Feminine NEGOTIATION192: High Stakes NegotiatingIn the high-stakes arena of negotiations, where every decision carries profound implications, mastery becomes a necessity. Join us as we embark on a journey into the art and science of 'High Stakes Negotiating.' This episode sets the stage for a thought-provoking discussion between Cindy Watson and Paul Lawrence Vann. Paul Lawrence Vann is the founder and president of Wealth Building Academy, LLC, a prominent leadership consultancy based in Maryland. Paul's extensive background in the United States Air Force, where he served for over 20 years and retired as a lieutenant colonel, brings a unique perspective...
2024-02-1239 min
The Art & Science of LearningExploring the National Museum of Mathematics in NYC (Cindy Lawrence)The National Museum of Mathematics, MoMath for short, is a magical place in Manhattan NYC where you can experience mathematics. This is the only museum in North America dedicated to mathematics and it is an immersive experience like no other. With colourful hands-on exhibits, unique learning technologies, interactive games, and artwork, this is a place where children and adults alike are inspired to think and learn about math. I had the pleasure of experiencing MoMath a few weeks ago when Cindy Lawrence, CEO of MoMath, gave me a tour. In this episode I speak with her about how MoMath e...
2023-07-1951 min
This is Yoga TherapyYoga Therapy on the College Campus with Cindy CraceIn this episode, I interviewed Cindy Crace. Cindy is a yoga teacher, a yoga therapist, a friend, and she’s an alumni of Inner Peace Yoga Therapy. Cindy lives in Williamsburg, VA where she’s the director of Shanti Garudasana Yoga School and she also works as a yoga therapist at the College of William and Mary. Cindy spoke about the different facets of the work she does in the world as a yoga therapist (she’s multifaceted!) and the people that she serves.Support the showConnect with Inner Peace Yoga Therapy Email us: inf...
2023-04-1524 min
Tzuzamen ClubAcknowledging the Beauty of Mathematics with Cindy LawrenceHead of the National Museum of Mathematics in New York City, or MoMath, Cindy Lawrence, appears on Tzuzamen to talk about how the museum can help show the beauty often overlooked in mathematics and even spark an interest in the subject within people who might never have even considered it. She also talks about the lack of encouragement to get kids into math when compared to other subjects like art or sports and how the museum's appeal can maybe begin to change that.▪ You can also find us hereWebsite - https://ww...
2022-11-0929 min
STEM EverydaySTEM Everyday #229 | The Museum of Math | feat. Cindy LawrenceMathematics illuminates the patterns that abound in our world. Kids need opportunities to experience math beyond the textbook. One such opportunity is the National Museum of Mathematics, founded to enhance public understanding and perception of mathematics. Its dynamic exhibits and programs stimulate inquiry, spark curiosity, and reveal the wonders of mathematics. Cindy Lawrence, the Museum’s Executive Director and CEO, describes the origin story of the National Museum of Mathematics (an award-winning museum) and highlights the role of mathematics in illuminating the patterns and structures all around us. The dynamic exhibits, galleries, and programs at MoMath are desi...
2022-07-2927 min