Cindy Lawrence - Podcast Details

Shows

On The DriveEp. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.🔧 Under the Hood This Week:What qualifies as goodwill (hint: it’s not magic—it’s strategy)In-warranty but not warrantable? Yep, that’s a thingWhy you...2025-06-2435 min

The Positive Mindset PodcastThis Is the Moment That Changes Everything (If You Let It)What if your entire life could shift... today?This episode isn’t about motivation—it’s a wake-up call. Cindy Lawrence drops a soul-stirring truth: you’re not waiting on the right time, you’re just one decision away from becoming who you really are.You’ll learn:The simple (not easy) step that activates momentumWhy “knowing more” is keeping you stuckHow to lock into the version of you that never quitsThe hidden power of failing forwardA guided breathwork practice to realign with your higher...2025-06-1911 min

On The DriveEp. 62 - The Good, The Bad, And The Gangster — How I Was Saved By A PineappleIn this unforgettable true story, Cindy takes us back to her early 20s, working in a high-end automotive accessory shop where cash was common, characters were colorful, and one day… danger walked through the door.When three suspicious men entered the store and tension filled the air, Cindy’s instincts kicked in. No transaction. No words. Just the weight of a moment — and a single code word: “Pineapple.” It wasn’t just a safe word. It was a lifeline.Featuring the mysterious Mr. G (yes, he carried a submachine gun), this episode blends grit, guts...2025-06-1718 min

On The DriveEp. 61 - Twenty Cars, Two Neighbors & One Pigeon: On The Drive with Carolina RushIn this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:“The person...2025-06-1046 min

On The DriveEp. 60 - Sooner, Not Later: The Road To The Million Mile Club with Dave RogersIn this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose...2025-06-0336 min

On The DriveEp. 59 - Grit, Giggles & Balls The Size Of Texas: Selling DMS Trailblazer with Cate Ojala At TekionIn this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn’t just another software rep—she’s a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn’t go as planned when the dealership...2025-05-2735 min

On The DriveEp. 58 - Hard Truth About Soft Skills: Being The Heart At WorkIn another powerful episode of On The Drive with Cindy Lawrence, we’re hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuin...2025-05-2041 min

On The DriveEp. 57 - From Sidekick to Center Stage: The Pass or Fail Philosophy with Steve ShawIn this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve’s game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you’ve ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one’s for you.2025-05-1331 min

On The DriveEp. 56 - Breaking The Mold: Women Thriving In Automotive – Do You Work Here?This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I’ve been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.Tune in for...2025-05-0620 min

On The DriveEp. 55 - From Sunglasses To Sales Success: Katy Wolda On Owning The ProcessIn this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.You’ll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears b...2025-04-0826 min

On The DriveEp. 54 - Searching for a Service Drive Sidekick: Guest Wanted, Stories GuaranteedThis one’s a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who’s lived the wild, weird, and wonderful life on the service drive. If you’ve ever been a service advisor, manager, parts guru, collision tech, or anyone who’s survived a dealership with your sanity mostly intact… I’m talkin’ to you.Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We’re over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we’v...2025-04-0106 min

On The DriveEp. 53 - Revisiting a Fan Favorite: Tread Wisely – The Essential Guide to Tire Safety and Lease Turn-InsReposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.Join our Journey:Share this episode with a friendClick the plus to fo...2025-03-1926 min

On The DriveEp. 52 - Got Crack? How, When and Why we Get Stressed and Cracked Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a cra...2025-03-1120 min

On The DriveEp. 51 - Grace, Grit & Gears: Building Success In Life And The Automotive IndustryWhat happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G’s—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why so...2025-03-041h 07

On The DriveEp. 50 - Driving Safety Forward: The Power Of Recalls & Customer Trust with Erica BrunoIn this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica’s expe...2025-02-2537 min

On The DriveEp. 49 - From The Service Lane To The Fast Lane: How Jordan Hughes Drives Success!Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she’s here to share how she did it!In this episode of On The Drive, host Cindy Lawrence dives into Jordan’s leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they’re transforming the customer experience with video inspections and a rock-solid team culture.Plus, hear about Jordan’s trip to Miami for Wome...2025-02-1826 min

On The DriveEp. 48 - The $3 Bumper Sticker That Changed EverythingEver wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine’s Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn’t just about cars—it’s about connections that go th...2025-02-1125 min

On The DriveEp. 47 - Telling Ain’t Training: How To Make Learning Stick & Get Managers EngagedToo often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain’t training" and what it really takes to make learning stick.Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:Why traditional training methods fail and how to fix themThe power of personalized learning paths for lasting retentionHow manager involvement is the missing link...2025-02-0448 min

On The DriveEp. 46 - From Super Advisor To Incredible Leader: Building A Shop Overflowing With Great Attitudes And Service Excellence At CMA Colonial SubaruOn The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that’s nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy’s remark...2025-01-2841 min

On The DriveEp. 45 - The Wild Ride Of Special Orders: From Backordered To Discontinued!Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It’s a chaotic landscape where the reasons you pay deposits on special orders become all too clear.In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn’s Supreme Engine Clean, we’ve got a mix of insider storie...2025-01-2116 min

On The DriveEp. 44 - Driving Culture Forward: Beth From Carter Myers Automotive— On Careers, Customer Advocacy, And Moving Lives ForwardWelcome to “Live and On the Drive,” where we explore the dynamic intersections of business, culture, and innovation. Today, we’re thrilled to have Beth from Carter Myers Automotive—an industry leader with 24 locations across three states, supporting 18 OEMs. Beth’s here to share CMA’s unique approach to recruiting the next generation of cultural and customer-focused advocates, all while transforming lives and moving relationships forward.From renting Ryder trucks to empowering future leaders, Carter Myers Automotive is redefining what it means to build a career and a community. If you’re looking for a workplace where culture truly...2025-01-0832 min

On The DriveEp. 43 - Popcorn, Pedicures & Putt-Putts: The Wild World of Dealership AmenitiesJoin Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentarBuckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities! From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!Cindy shares laugh-out-loud mom...2024-12-3128 min

On The DriveEp. 42 - Revving Up Transparency: The Power Of Video MPI In Automotive CareGet ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wynns! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a cr...2024-12-2459 min

On The DriveEp. 41 - From Paper Trails To Video Tales: Unlocking Trust In Automotive InspectionsJoin Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for...2024-12-1730 min

On The DriveEp. 40 - The Accidental Buyer Of A Performance CarEver wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend’s mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you’re a seasoned car owne...2024-12-1024 min

On The DriveEp. 39 - Driving Solutions: Revolutionizing The Service Lane with Cindy & AnnIn this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they’re turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.Get ready to hear about the tools and tips that will make service advisors’ lives easier, improve customer experiences, and revolutionize onboar...2024-11-2623 min

On The DriveEp. 38 - Warranty Wars: The Good, The Bad, And The SquirrelyJoin Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you’re an industry pro or just curious about what happens behind the scenes...2024-11-1924 min

On The DriveEp. 37 - Warranties, Goodwill & Good Vibes: A Service Advisor Bootcamp with Cindy & AnnJoin Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you’re curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your n...2024-11-1229 min

On The DriveEp. 36 - Under The Hood: Secrets, Stories, And Service Tips From The DriveStep into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can’t just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than u...2024-11-0522 min

On The DriveEp. 35 - You Can't Make This Stuff Up! Tales From The Service DriveIn this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!Join our Journey:Sh...2024-10-2923 min

Education PerspectivesS3 EP4 Redefining Math Education: Cindy Lawrence’s Vision for a Playful Approach at MoMathCindy Lawrence Executive Director MoMath Quote of the Podcast: A lot things seem impossible…until you do them. Introduction of Guest BIO – Cindy Lawrence is the Executive Director and CEO of the National Museum of Mathematics (MoMath). She began her career as a CPA before transitioning to education, where she developed curriculum and taught students globally. Lawrence has been instrumental in creating and directing a math program for gifted students and played a key role in establishing MoMath. Since becoming C...2024-10-2535 min

On The DriveEp. 34 - Masters Of Rebuild: The Family Legacy Behind RMT (Part 2)In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts li...2024-10-2218 min

On The DriveEp. 33 - Solutions For Backordered, Discontinued And Costly Suspension PartsIn this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.Learn about the differences between remanufactured and rebuilt parts, the importance...2024-10-1528 min

On The DriveEp. 32 - Revitalize Your Ride: Clearing Carbon Buildup with Wynn’s Fuel System TreatmentsIn this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car’s gas mileage and power over...2024-10-0839 min

On The DriveEp. 31 - Warranty 101: Secrets To Saving Big At The DealershipJoin Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.Perfect for anyone who wants to feel empowered before th...2024-10-0127 min

On The DriveEp. 30 - This Is My Customer!Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.Get ready...2024-09-2718 min

The Brighter Side of Education: Research, Innovation & ResourcesGoing Beyond Numbers to Create a Math Symphony with MoMath's Cindy LawrenceSend us a textWhat if mathematics could be as captivating and enjoyable as a symphony concert? In our latest episode, we promise you'll discover innovative ways to make math not only accessible but genuinely fun for everyone. Join me, Dr. Lisa Hassler, alongside Cindy Lawrence, the inspiring Executive Director and CEO of the National Museum of Mathematics (MoMath), as we explore the vital role of mathematics in our modern world and tackle the concerning decline in math performance among US students.Cindy shares her personal journey from CPA to leading MoMath, revealing how a...2024-09-2638 min