Shows
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Simon NashIn this heart-opening episode of the Shine on CX Show, Claire Boscq is joined by soulful leader and TEDx speaker Simon Nash. From corporate HR awards to founding Law at Work, Simon has always been on a quest to bring more humanity into business. Together, Claire and Simon dive into the power of care, emotional intelligence, and why love isn’t fluffy, it’s the foundation of meaningful leadership and customer eXperience.Drawing from his TEDx talk and the timeless wisdom of Khalil Gibran, Simon shares how “work is love made visible” and how leaders can rehumanise their wo...
2025-08-0421 min
Worldwide Business Intelligence PodcastGIU with Claire Boscq: Feng Shui, The Secret Weapon to ThriveFeng Shui, the secret weapon to thrive
Practical home-office enhancements to drive high performance
Claire Boscq is the No.1 Woman on the Customer eXperience Global Gurus list, an international keynote speaker, and Founder of the Jersey Customer eXperience Alliance. With over three decades of expertise in Customer eXperience, mystery shopping, and employee engagement, she is an authority in the CX industry.
As the creator of the BizShui™ Method, Claire blends the ancient wisdom of Feng Shui with modern business needs to help organisations increase their profitability by elevating their Customer eXperience and energising their people and harmonising their places—so leader...
2025-07-0848 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Jo FerbracheIn this beautifully open and heartfelt conversation, Claire Boscq is joined by Jo Ferbrache, transformational coach and founder of Real Self Discovery. Jo shares her inspiring journey from fearing public speaking to becoming a passionate advocate for emotional resilience and employee wellbeing.Together, they explore how simple micro-tools, like breathwork and body awareness, can transform how we feel, lead, and connect with others—especially in the workplace. Jo explains why so many people are “pouring from an empty glass,” how our fight-flight-freeze responses impact team dynamics, and why leaders must lead by example by embrac...
2025-07-0626 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Douglas Kruger CSPWelcome to the Shine on CX Show, where bold thinking meets powerful customer and employee experiences. In this episode, Claire Boscq is joined by bestselling author and international keynote speaker Douglas Kruger, who believes that excellence isn’t just a competitive edge—it’s a moral obligation.Douglas shares insights from his upcoming book Beating Down Your Door, arguing that a “good enough” mindset isn’t just lazy—it’s a disservice to your customers, your team, and the future of your business. His passion for becoming the best shines through in a powerful conversation that will challenge you to...
2025-06-2323 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Nienke BloemWhat makes customer eXperience truly memorable? In this high-energy episode, Claire is joined by global CX expert and speaker Nienke Bloem — aka “the CX lady in the blue dress” — for a fabulous conversation on all things customer transformation, leadership, and storytelling.💙 Nienke shares:How she moved from corporate to CX entrepreneurshipWhy leaders need a clear, simple CX strategy (aka your CX story!)The importance of emotional connection and memorable momentsThe CX Game she created to drive engagement and learningHer newest book is coming soon...
2025-06-1725 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Craig Lee🎙 Welcome to the Shine On CX Show!In this inspiring episode, Claire Boscq is joined by Craig Lee, global customer experience expert and founder of Kinetic Consulting Services. Together, they dive deep into the emotional heart of CX and explore why values, feelings, and human connection are the real drivers of customer loyalty.Craig shares stories from his remarkable journey—from diplomacy and global branding to leading CX at Emirates—and reveals how joining the dots between brand promise and real experiences is what creates emotional impact.Discover:💡 Why values without emotion fall flat—...
2025-05-2333 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Cirsty De Gruchy-Moseley🎙 Welcome to the Shine On CX Show!In this episode, Claire Boscq sits down with Cirsty De Gruchy-Moseley, founder of Connecting Communities in Jersey, to discuss how businesses can create a more inclusive and accessible customer experience for people with disabilities.We challenge common misconceptions about disability—how it isn’t always visible, how perception isn’t always reality, and why inclusion is really about being kind, aware, and ready to ask, "How can I help?"Discover:💜 How small changes can make a big impact on disabled customers.💡 Why accessibility isn’t just about phys...
2025-03-0134 min
Better Presentations More Sales7 Years 344 Episodes - Thank you and goodnightAfter 7 Years and 344 Episodes it is time to say: Thank you and goodnight Today - February 25th 2025 - marks the seventh anniversary since the first episode of this podcast went live to the world on February 25th 2018When I first launched the podcast I was advised that the vast majority of new podcast launches don't make it beyond episode seven.So to have reached 344 episodes in seven years of podcasting seems like a reasonable achievement.It also feels like the perfect time to draw halt to the Better Presentations More Sales po...
2025-02-2511 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Dr Danica DamljanovicIn this episode, Claire Boscq is joined by Dr. Danica Damljanovic, AI expert and technology leader, to explore how artificial intelligence is transforming customer experience (CX). From enhancing interactions to boosting Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), AI is reshaping the way businesses engage with their customers.
Dr. Danica shares her insights on:✨ How AI can personalise and streamline customer interactions.✨ The balance between automation and the human touch in CX.✨ The role of AI-driven sentiment analysis in improving NPS and CSAT.✨ Ethical considerations and how businesses can use AI responsi...
2025-02-0125 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Rich MulhollandIn this high-energy episode, Claire Boscq sits down with Richard Mulholland, global keynote speaker, entrepreneur, and author of the upcoming book Relentless Relevance, to explore the powerful connection between sales and customer experience (CX).
Rich shares how being relentlessly relevant in sales is about crafting stories where the customer is the hero. He reveals why disrupting expectations and adding a playful edge—making mischief—can turn average service into unforgettable experiences that drive loyalty and referrals.
Discover:✨ How aligning CX with sales strategies leads to lasting customer relationships.✨ Why storytelling is the key to engag...
2025-01-2024 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Cassidy MasonIn this episode, Claire Boscq sits down with Cassidy Mason, founder of Cassidy Mason Consulting, to explore the powerful link between customer experience (CX) and sales strategy. With over 15 years of experience spanning hospitality, procurement, e-commerce, and global sales strategy, Cassidy shares how putting the customer at the centre of sales can transform a business’s performance.
Cassidy delves into her journey, from leading a sales strategy team at Groupon in Australia and New Zealand to launching her own consultancy in Jersey. She reveals how her team’s customer-centric approach boosted revenue by 40% and why understanding your cust...
2025-01-0526 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Marcus CalvaniIn this episode, Claire speaks with Marcus Calvani, Co-CEO of the Jersey Hospitality Association, about the critical role of customer experience in the hospitality industry. Marcus offers his perspective on the challenges and opportunities that come with delivering exceptional service on a small island like Jersey.
Marcus highlights Jersey's unique position and the need to reclaim its local pride. He points out the false perception of hospitality as a low-skilled job and advocates for better awareness, education, training and career opportunities. Marcus also discusses the importance of collaboration within the industry to elevate service standards, foster innovation, b...
2024-12-1024 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Morgane RollandoIn this episode, Claire is joined by Morgane Rollando, a purpose-driven strategist with a career spanning finance, private equity, and entrepreneurial ventures. Morgane shares her powerful framework of Purpose, Awareness, and Alignment, revealing how aligning an organization with its deeper mission can revolutionise culture and customer experience.
Discover the transformative impact of a clear, purpose-driven approach on customer relationships, and learn why embracing your true values—even if it means parting ways with misaligned customers—can lead to long-term success. Morgane offers practical insights on fostering stakeholder alignment, making purpose actionable, and placing customers at the heart of y...
2024-11-2325 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Estelle Martinson
In this episode of the Shine on CX Show, we sit down with Estelle Martinson, Head of Client Experience at Standard Bank Offshore. Estelle shares how empathy-driven leadership can transform the client experience by fostering a supportive, innovative, and inclusive culture.
We discuss the unique challenges financial services face in delivering exceptional customer experiences across a global landscape, as well as the role of empathy in both leading teams and creating meaningful client connections. Estelle also provides insights into balancing the human touch with technology to ensure consistency and personalisation for clients worldwide.
...
2024-11-1126 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Paul Murphy🎙 Episode 7: Boosting Productivity to Enhance Customer Experience with Paul Murphy
In this episode of the Shine on CX Show, Claire Boscq sits down with Paul Murphy, CEO of Jersey Business, to dive into the powerful connection between productivity and customer experience (CX). Paul sheds light on how enhancing productivity within an organisation directly influences the quality of CX, creating a ripple effect that benefits both employees and customers alike.
Together, they explore practical steps businesses in Jersey can take to streamline processes, invest in technology, and measure success in ways that resonate with customers' expectations.
...
2024-10-2825 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Beth Gallichan🎙 Episode 6: Elevating Customer Experience in the Charity Sector with Beth Gallichan
In this episode of the Shine on CX Show, we chat with Beth Gallichan, former CEO of the Association of Charities in Jersey and founder of Bethspoke Charity Development, about the unique challenges charities face in delivering exceptional customer experiences.
Beth shares her insights on how charities can balance limited resources while ensuring that donors, beneficiaries, and supporters feel valued. She emphasizes the importance of measuring impact beyond fundraising and effectively communicating this to donors, while also discussing how to understand the motivations of dif...
2024-10-1531 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Michelle Pascoe🎙 Episode Title: Unlocking Potential Across Generations with Michelle Pascoe
In this episode of the Shine on CX Show, we’re thrilled to welcome Michelle Pascoe, Leadership & Customer Experience Expert, to explore a topic crucial for today’s workplace: how to unlock the potential of employees across different generations. From Baby Boomers to Gen Z, each generation has unique needs, expectations, and motivations. Michelle shares her expert insights on how businesses can understand these differences to truly look after their employees, foster engagement, and create an environment where everyone thrives.
Tune in to discover practical strategies for imp...
2024-10-0326 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Andy Firth🎙 Episode Title: Unveiling the Power of Mystery Shopping with Andy Firth
In this episode of the Shine on CX Show, we’re joined by Andy Firth, VP of MSPA Africa/Europe and Head of Advisory and Analytics at Ipsos, to explore the transformative impact of mystery shopping within the customer experience (CX) ecosystem. With over 25 years of experience in market research and 17 years specialising in mystery shopping, Andy shares his expert insights on how mystery shopping goes far beyond simple evaluations, driving commercial growth and enhancing customer interactions.
Andy discusses how organisations can integrate mystery shopp...
2024-09-2220 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Joanne Vandermerwe-Mahon🎙 Mastering Customer Service with Joanne Vandermerwe-Mahon, Founder of Profit on a Plate
In this episode of the Shine on CX Show, we’re joined by Joanne Vandermerwe-Mahon, a customer service expert and founder of Profit on a Plate. With years of experience in training businesses to deliver top-tier customer service, Joanne shares her insights on how businesses in Jersey can elevate their customer interactions and create lasting impressions.
We dive into the essential skills every customer-facing employee should have, strategies for handling difficult situations, and how smaller businesses can implement effective training without breaking the bank...
2024-09-1531 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Minister Kirsten MorelIn this episode of the Shine on CX Show, we sit down with Minister Kirsten Morel, Minister for Sustainable Economy at the Government of Jersey, to discuss the pivotal role customer experience (CX) plays in driving the island’s economic growth. Minister Morel shares his views on the current state of CX in Jersey, the government’s initiatives to enhance public and private sector service quality, and how innovation and technology are shaping the future of CX. We also dive into the importance of collaboration between businesses, local organisations and government to ensure that Jersey stays competitive on the glob...
2024-09-0728 min
Shine on CX Show: Illuminating the Path to Exceptional Customer ExperienceShine on CX Show with Alison Edgar MBE🎙 Welcome to the Shine on CX Show! Today, we’re thrilled to have Alison Edgar MBE, known as "The Entrepreneur’s Godmother," join us. As a renowned keynote and motivational speaker, Alison will share her expertise on setting goals, boosting productivity, and driving success—all while delivering exceptional customer experiences. We’ll also be talking about her upcoming appearance at the JCX Conference, where she’ll inspire even more with her powerful insights. Get ready for a conversation filled with practical advice and motivation to help you and your business shine!
BOOK YOUR SEAT AT THE JCX CONFERENCE
h...
2024-08-3122 min
Business Transformation Pitch with The CX GoalkeeperTHE MYSTERY SHOPPING BLUEPRINT: DRIVING CUSTOMER PURCHASESWhy You Can't Miss This Episode In this episode of the CX Goalkeeper Podcast, host Gregorio Uglioni engages in a vibrant and insightful conversation with Claire Boscq, a seasoned keynote speaker and customer experience expert. Claire shares her journey from hotel management to becoming a mystery shopping expert, discussing the profound impact of combining customer service with the ancient principles of Feng Shui. This episode is packed with actionable insights on enhancing customer experience, the critical role of mystery shopping, and the power of emotional connection in business. About the Guest Claire Boscq...
2024-08-0533 min
Transform your OrganisationTransform through Employee ExperienceAsia PMO is hosting a monthly podcast with Carsten Ley to interview exciting guests to give insights how they enable their teams and clients to transform their businesses. Guest speaker Claire Boscq, CX & EX Keynote Speaker & Bizshui Creator speaks about how having the right Employee Experience supports you to create an amazing and caring service culture for your customer.
2024-02-0124 min
CX PassportThe One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147What's on your mind? Let CX Passport know...🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 First Class Holiday Special part 2”🎧 Episode 147Thank you to all of the great guests of 2023 and to all of the amazing listeners. Thank you for joining the trip with me! Who’s on the Holiday Special part 2?...CHAPTERS 0:00 Intro1:08 Phil Davis - Czech Republic5:42 Claire Boscq - UAE11:26 Eli W...
2023-12-2627 min
Business Transformation Pitch with The CX GoalkeeperReflecting on 2023 and Crafting More Human-Centric Business in 2024 - Insights from the CX All StarsDive into the world of Customer Experience Community with the CX Goalkeeper Podcast's Holiday Season special! Host Gregorio Uglioni brings together a panel of CX All-Stars to reflect on the impactful trends of 2023 and forecast the exciting developments awaiting us in 2024. Featured Guests: Rob Dwyer, Dennis Wakabayashi, Claire Boscq, Paul Banks, Stacy Sherman, Rick Denton, and Nate Brown I asked 2 questions to every guest: Reflection on 2023 Preparing for 2024’s challenges Whether you’re a CX professional, a business leader, or just passionate about customer experience, this episode is packed with insights and strategies to h...
2023-12-2518 min
Women Empowerment School135. T’inspirer pour transformer ta vie pour 2024 - Les conseils de mes invitésFaire le quizz pour découvrir ta relation à l'argent Prendre un RV gratuit avec moi Devenir MembreDécouvrir le coaching Bonjour à vous toutes ! Dans cet épisode de la fin d'année, je vous fais un vrai cadeau : vous allez entendre 20 réponses à la même question venant de mes invitées : "Comment se connecter à la vie authentique, quitter ce qui nous convient plus et commencer à prendre de bonnes décisions pour soi et pour sa vie ?" Je suis si heureuse d'avoir pu rencontrer ces belles personnes si inspirantes ! C'est un épisode unique, un...
2023-12-2139 min
Inspiring Women in Hospitality#119 Claire Boscq: Lead with the yang, manage with the ying.On this episode we hear from Claire. Her Dad opened and ran a restaurant in the south of France, which meant she was going to either love or hate hospitality. Fortunately, it was love. She started her career in hospitality working the seasons across Europe and then ended up as a GM in a hotel in Jersey. When she became a single mother, she could not keep up with the hotel working hours anymore and decided to open her own mystery shopping business, after identifying a gap in the market. Post pandemic, she has reinvented herself and is now...
2023-09-1428 min
CX PassportThe one with the CX Feng Shui - Claire Boscq, BizShui Creator E127What's on your mind? Let CX Passport know...🎤🎞️“The one with the CX Feng Shui” with Claire Boscq, BizShui Creator & Keynote Speaker in CX Passport Episode 127🎧 What’s in the episode?...🎧CHAPTERS0:00 Introduction2:33 BizShui, FengShui and Customer Experience4:50 How convince others of the value of BizShui7:03 How did Claire's Disney experience set the stage for great CX?13:00 Fabulous and 50! Campaign18:10 Customer Experience and Dubai, UAE21:40 1s...
2023-07-2531 min
CX au quotidienLe Fengh shui dans le CX et dans le EXAujourd’hui nous recevons, une personnalité lumineuse @claire boscqConférencière émérite, Claire a à coeur de donner aux dirigeants les moyens de transformer leurs collaborateurs et leurs lieux de travail en source de prospérité. Elle a son actif plusieurs livres et à participer dernièrement à l’écriture de She is Remarkable qui racontent l’histoire de 29 femmes d'horizons différents qui partagent un objectif commun : informer, partager et responsabiliser. https://www.smashwords.com/books/view/1350136Dans notre épisode d’aujourd’hui, Claire nous présente un concept qu’elle a développé et qui mérite d’être connu: la méthode BizShui™.Est-ce que vo...
2023-04-1933 min
Raise Your Vibes PodcastPodcast Title: Interview with fellow 'She is Remarkable' author Claire Boscq.Send us a textOn today's podcast, I interview Claire Boscq on her remarkable journey of being involved with the joint book adventure "She is Remarkable" with 27 other authors. Claire provides some history on her career background and how she got involved in this joint book adventure.Claire discusses in some depth the journey of her various business-related experiences and how it has now led her to live and work in the Middle East; a dream she had envisaged but only came to fruition recently.Claire's published chapter is called "Do or Die" o...
2023-03-2219 min
Better Presentations More Sales7 Quick Sales Wins7 Quick Sales WinsTo celebrate 5 years of podcasting I’m sharing in this episode of the Better Presentations More Sales podcast 7 Quick Sales WinsThe first episode of this podcast went live on February 25th 2018. In those early days there was no pattern to when the podcast came out, all episodes featured just me and were quite rangy in their business subject area. After feedback from my podcast mentor - Pete Matthew - from episode 20 the podcast came out every Monday and was re-branded as ‘The Sales and Presentation’ podcast.My fir...
2023-02-2720 min
Next in QueueBetter CX through Better Surroundings with Claire BoscqEmployee Experience (EX) and how it relates to Customer Experience (CX) is a hot topic, but an often-overlooked aspect of EX is the workspace environment – layout, colors, scent, etc. As more and more people work from home, the environment these employees work in can become an afterthought. At the risk of sounding “woo-woo”, Claire Boscq set out to improve working environments (even if it’s also your home) by fusing traditional Feng Shui, neuroscience, and modern business principles like Maslow’s Hierarchy of Needs, to form the BIZSHUI Method.
This week on Next in Queue, we touch on:
2022-11-0451 min
Building Brand YouBBY Show S5 Ep6: Feng Shui & Flow: Finding harmony in building Brand You with Claire BoscqWelcome to Building Brand You™, the podcast that helps you accelerate your success by unlocking your greatest asset – you. KEY TAKEAWAYS: The environment we create and choose is just so important to creating flow in our own lives and in our own businesses. Outer energy affects our inner energy. Flow is everywhere, and flow has to move all the time. It is in constant movement. We need to lead with the Yin energy and manage with the Yang energy. Feng Shui has a Yin and Yang...
2022-10-181h 09
Building Brand YouBBY Show S5 Ep6: Feng Shui & Flow: Finding harmony in building Brand You with Claire BoscqWelcome to Building Brand You™, the podcast that helps you accelerate your success by unlocking your greatest asset – you.
KEY TAKEAWAYS:
The environment we create and choose is just so important to creating flow in our own lives and in our own businesses.
Outer energy affects our inner energy.
Flow is everywhere, and flow has to move all the time. It is in constant movement.
We need to lead with the Yin energy and manage with the Yang energy.
Feng Shui has a...
2022-10-181h 09
The Alchemy ExperienceBizShui – Organise Your Business For Energetic Flow"The BizShui Method helps create better flow in hom offices and work spaces by integrating a blend of proven traditional Feng Shui principles with modern business and personal needs, reducing physical and emotional stresses to increase productivity, loyalty and profitability." - Clair BoscqThe application and the practices of Feng Shui are fascinating. We move into some of the principles of it in this episode, but the key in this episode is for you to connect with the energetic flow in your work environment. We are able to help some of our audience members to address some of their...
2022-07-291h 43
Customer Service Gold Dust PodcastEP 70: How To Rearrange Your CX Life with Claire BoscqWelcome to Episode 70 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Claire Boscq.Claire is a CX Expert, Keynote Speaker and the Creator of BizShui™.We hear her talk about her journey through various CX roles and why she became so passionate about it; the benefits of mystery shopping and how she realised it could be applied to other areas; and how Feng Shui can be such a powerful ally - especially to those working from home.------You can find Claire online at...
2022-07-2737 min
Doing Customer Experience Right with Stacy ShermanTransforming Customer Experience Through Mystery ShoppingYou've probably heard about mystery shopping as it's been a valuable market research tactic for a long time. Yet, there are new aspects to understand when designing a program and measuring what's relevant for customers and your business. Stacy Sherman interviews Claire Boscq, UK's Top 20 Customer Service Influencer, and author, about doing mystery shopping right to gain a competitive advantage. Topics include: How mystery shopping works, pitfalls to avoid, benefits, and best practices for mystery shopping in-person vs. virtually. You'll also hear customer experience leadership tips and ways to enhance employee productivity through BizShui™ Method Learn more at Access our FREE C...
2022-07-0931 minBetter Presentations More Sales10 Top Business Tips from 10 Global Business GurusLinks to the free online sessions I mention in the podcast:Tuesday June 14th 10am BST - 10 Top Business Tips from 10 Global Business Gurus Here is the link to book spaces:https://us02web.zoom.us/webinar/register/WN_5Sht33RqSfa9eQqs0821rQThursday June 16th 4pm BST - How to launch and sustain a business podcastHere's the link to book spaces:https://us02web.zoom.us/webinar/register/WN_3tcO1A86SnGZlFEzcPuOtgThe 10 Top Tips:Alex Goldfayn...
2022-06-1319 min
Business Transformation Pitch with The CX GoalkeeperBlending Feng Shui Principles with Business & Personal needs with Claire BoscqThe CX Goalkeeper had the great opportunity to interview Claire Boscq LinkedIn Headline: Turn People & Places into Prosperity using my BIZSHUI Method, blending Feng Shui Principles with Business & Personal needs Highlights: 00:00 Game Start 01:15 The Book BIZSHUI 9 keys to Feng Shui your Business For Success 08:20 Employee Experience - the Hiring Circle 16:24 Tangible examples to improve the environment 21:03 The day challenge for me (and for you!) 23:15 Employee Development and Training 28:45 The importance of Listening 31:40 Claire contact details 2:30 Claire book...
2022-05-2336 min
Louise Lally PodcastHow Retailers can Feng Shui their stores to deliver exceptional Customer ExperiencesIn this episode of the Retail Growth series I will be speaking to Claire Boscq Scott. Claire is a bestselling author and creator of the BizShui Method whereby Feng Shui principals are applied to organisations to improve and grow customer and employee experiences.
I will be discussing:
How Retailers can implement Feng Shui methods to drive a better experience that drives growth in a business.
Using the sensory experience by touching on one of the 5 senses when a customer is visiting your store and how you can leverage this to increase dwell time and conversion in y...
2022-03-2540 min
All Things Considered CX with Bob AzmanClaire Boscq-ScottAwarded No 3 Top Global Customer Service Guru with three decades of expertise, Claire, is an authority in the Customer Experience Industry. Author of 3 books; with a No 1 Amazon Best Seller in 2020, she is an international media influencer, and her work has been published in Brazil, Philippines, India, US & Europe. She brings a more holistic and comprehensive approach to organizations and individuals with her BizShui™ Method; creating better flow in home-offices and workspaces by integrating a blend of the traditional Feng Shui principles with Modern & personal business needs, reducing physical and emotional stresses to increase productivity, loyalty, and profitability. When she...
2021-12-1331 min
The Michelle Pascoe Hospitality PodcastHospitality Recruitment on an IslandClaire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit. She shares tips on recruitment local and globally.
2021-11-1736 min
Business Transformation Pitch with The CX GoalkeeperCX Goalkeeper & Claire Boscq-Scott, 2nd Half- E48 is about BIZSHUI - blending Feng Shui & BusinessThe CX Goalkeeper had a smart discussion with Claire Boscq-Scott CEO of the Jersey Hospitality Association, the BIZ-SHUI creator, Keynote speaker, Book author… simply: Claire is full of energy! I split the discussion in 2 episodes, the first episode went live last week! In this episode you will learn: - When you feel good, you listen to, you have empathy, you inspire people - Make sure that your employees (mentally emotionally and physically) feel well, they will take care of your customers and they will stay longer with you ...
2021-11-1522 min
Business Transformation Pitch with The CX GoalkeeperCX Goalkeeper with Claire Boscq-Scott - First Half - E47 is about BIZ-SHUI - blending Feng Shui & BusinessThe CX Goalkeeper had a smart discussion with Claire Boscq-Scott CEO of the Jersey Hospitality Association, the BIZ-SHUI creator, Keynote speaker, Book author… simply: Claire is full of energy! I split the discussion in 2 episodes, stay tuned also for the second part next week! In this episode you will learn: - Feng Shui applied into Business and BIZ-SHUI - The importance of the intersection among Customer Experience, Physical environment and personal state of being - The role of colors in business - The relevance of th...
2021-11-0822 min
Podcasting with ParkPodcasting with the Pro's - Claire Boscq- ScottThis episode features Claire- Boscq Scott- Originally from France, Claire started her working life in the hospitality industry, working at the Epcot Centre in Disney World, Florida. Moving to Jersey in 2000, Claire ran the St Brelade’s Bay Hotel, then opened the refurbished Royal Yacht. She also worked at the L’Horizon Hotel before setting up her own business in 2009, The Busy Queen Bee, which was the only pan-island Mystery Shopping company, inspiring businesses to deliver exceptional customer experiences.She has recently taken up the post of CEO of the Jersey Hospitality Industry - It's a super busy...
2021-11-0131 min
The Life Of A Business LeaderEP17: BizShui™…Why it’s your secret weapon to thrive in your business and lifeTalking Pathways is back…and back with a great guest!Joining Royston this week is Claire Boscq, recently appointed CEO of the Jersey Hospitality Association, Founder of BizShui™, The Secret Weapon to thrive as well as Author of Thrive to Hive.With three decades of experience in customer service, UK Top 20 CX Influencer, No.3 Customer Services Global Guru and CX Thought Leader 2021, it’s no wonder Claire is a leading authority in the Customer Experience Industry and is in the prime of her career.In this Episode, Royston and Claire share 3 simple steps to enh...
2021-10-2927 min
Winning With Feng ShuiClaire Boscq-Scott In this episode I talk to Claire Boscq-Scott, a Feng Shui Expert with a background in ...MYSTERY SHOPPING! Claires infections energy will leave you motivated and inspired. Discover how she used Feng Shui to become an Amazon best selling author AND creator or her Biz-Shui system, a process that takes customer service to the next level with a holistic approach. Claire address how a change in mindset can take you far, plus we discuss all things Feng Shui, vision boards and more! Follow Claire on YouTube for her series of interviews and videos focusing on Feng Shui for business.
2021-09-1336 min
Bailiwick PodcastsJersey: The new voice of the hospitality industry (9 September 2021)Bailiwick Express meets Claire Boscq, the newly appointed CEO of the Jersey Hospitality Association, to find out more about her and to hear her vision for an industry which has been badly bruised by the covid pandemic...
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2021-09-0822 min
Experience Leadership - The Small Business PodcastUsing Feng Shui at Work with Claire Boscq-ScottHow You Set Up is How You Work
with Claire Boscq-Scott
For the last 18 months, we've been doing the best we can. Working from home has been both a blessing and a curse. But did you know your office space defines how well you work?
🛎 In this episode
Business Feng Shui Expert Claire Boscq-Scott takes us behind the scenes of what it takes to boost your energy, productivity and your profits.
ABOUT CLAIRE
Claire is the No. 5 Top 30 Global Customer Service Guru , UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in My...
2021-09-0249 min
Infinite Possibilities- Game ChangersHow to Gift the World with Your Unique TalentTalent is unique to every person but how and if you develop your talent changes everything. Sharing your story changes your story.In this episode you will hear the extraordinary story of Claire Boscq-ScottOriginally from France, she traveled and worked in the US, Disney Florida, France, Spain, Jersey and the UK working in 4 and 5 Star Hotels for several years, before moving back to Jersey. Claire opened The Royal Yacht Hotel after its £30m refurbishment, and after going through a divorce, she left her job and began a new chapter of her life – it was the...
2021-07-3129 min
Shedding the Corporate BitchMaximize Your Productivity By Enhancing Your Environment with Claire Boscq-ScottAccording to our guest, Claire Boscq-Scott, to thrive in their job and career, Leaders, Managers and Employees need to have a working environment who is going to support them, not hinder them. In this session, you will discover Claire's own BizShui Creation; a blend of the ancient Feng Shui principles with the modern business needs to optimize workplaces and home-office.You will learn how to:· Make simple but powerful changes in your environment to maximize your productive at no cost.· Boost confidence, focus and drive, enhancing a positive mindset and peace of mind.· Achieve a healthy work/life balance to increase hap...
2021-07-2750 min
The 'Inspire your Life' Podcast with Arthi RabikrissonIn conversation with Claire Boscq-Scott: How to rise stronger after a fallSend us a textIn this episode, Arthi talks with Claire Boscq-Scott, who shares how her realisation that her life was heading out of control, both personally and in her career, made her take the brave decision to take her power back, So, she quit her stressful job, moved to the island of Jersey, even got divorced and had to find her feet again. But it gave birth to her successful entrepreneurial journey. That was 12 years ago.However Claire experienced a severe business setback due Covid-19 last year, where she lost all her clients in a...
2021-07-2331 min
CX...Oh!EX for CX ft Claire Boscq-ScottFollowing Richard Branson who says, “Loyal employees in any company create loyal customers, who in turn create happy shareholders”, we set out to understand the equation EX = CX (Employee Experience = Customer Experience) with Claire Boscq-Scott, No.3 Top Global Customer Service Guru, author of 3 books (with a No.1 Amazon bestseller), BizShui creator, a marvellous keynote speaker who’s spoken in over 20 countries and the winner of the Institute of Director award. Here's what we talk about:
- Causality dilemma-what came first? The chicken or the egg?
- Employees as brand advocates
- Rule of recipro...
2021-07-0926 min
Loyalty Talk#14: Customer Experience Management mit Beppe de VincentiLoyalty Talk mit Beppe de Vincenti, Gründer & Managing Partner von nexa Consulting
In dieser Episode des Loyalty Talk Podcast unterhalte ich mich mit Beppe de Vincenti.
Beppe ist Gründer & Managing Partner von nexa Consulting, einem auf Customer Experience Management spezialisierten Beratungsunternehmen.
In Zusammenarbeit mit der Hochschule für Wirtschaft Zürich (HWZ) führt nexa seit 4 Jahren die Swiss CEX Study durch.
Im Loyalty Talk sprechen wir über den notwendigen Mindshift von der Innen- zur Aussensicht um Kundenorientierung im Unternehmen zu verankern und Kundenbeziehungen aktiv zu gestalten mit dem Ziel, ein differenzierendes Kundenerlebnis zu schaffen und po...
2021-04-2644 min
Superstar Communicator podcastValuing your customersHow do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes: 1. Ensuring your customers have the opportunity to provide feedback - and for you to listen! 2. Identify what customers really need to ensure their experiences are positive. 3. A smile and politeness go a long way to improving the experience for your clients. Download the transcript here: Contact Claire here And grab...
2021-02-1626 min
Breakfast Leadership ShowInterview with The Queen Bee Claire Boscq ScottMystery shopping and Customer Service specialist, Claire lives to inspire global businesses to thrive by delivering exceptional customer experiences in measuring and improving employees' performances. No 5 Top 30 Global Customer Service Guru UK Top 10 CX Influencer and CX Thought Leader 2020, with three decades of expertise in Mystery shopping and Customer Service, Claire, AKA The Busy Queen Bee, is an authority the Customer Experience Industry. She brings a more holistic and comprehensive approach to Employee and Customer eXperience. She is a Keynote Speaker, Consultant & trainer specialising in retail & hospitality. Author of 3 books; Thrive with the Hive, Thriving by Caring, and launching...
2020-12-3025 min
Experience This!Mysteries, Queries, and Quandaries!Learn about the mysteries of mystery shopping, texting for help, and why channel switching is a good way to anger your customers. Bite-Sized Delight From the Episode: • Mystery Shoppers Reveal Experience Secrets - Claire Boscq-Scott’s book The Secret Diary of a Mystery Shopper offers exceptional findings from the observations of unknown shoppers. • The Evolving Role of Text Messaging - Customers are familiar with text messaging - but not with using text to communicate with businesses. Take the time to teach them and this could become a great way to stay in contact. • Don’t Switch T...
2020-11-0342 min
Amazing Business RadioMystery Shop Your Customer Experience Featuring Claire Boscq-ScottTop Takeaways:- It’s important for any and every business to measure the level of service they provide. After all, you can’t change what you don’t measure. Mystery shopping is one method of measuring the customer experience a business provides.- When designing a mystery shopping or other measurement/feedback program, it’s important to first understand what you’re trying to measure.- Follow the customer journey as closely as possible to get the best read on what the customer experience is like.- Mystery shopping and measurement programs are effective...
2020-09-2927 minBetter Presentations More SalesHow mystery shopping can grow your business and inspire your team with Claire Boscq-ScottClaire Boscq-Scott has organised mystery shopping programmes for thousands of companies over the last 11 years. Claire has taken all her findings, including the good the bad and exceptional, and produced a new book called ‘The Secret Diary of a Mystery Shopper’In this episode Claire shares her tips and ideas around the benefits of mystery shopping as well as sharing some of those bad and exceptional cases that she has come acrossYou can download an e-book version of Claire’s book for free on Amazon Kindle If you would like a hardback version...
2020-09-2130 min
The Michelle Pascoe Hospitality PodcastThe Secret Diary of a Mystery Shopper In this episode I chat with Claire Boscq-Scott all the way from the Jersey Isle who shares with us her tales, strategies and implementation of her mystery shopping company over the past decade with her clients throughout the UK, Europe, Asia and Africa. With the launch of her “tell all” book The Secret Diary of a Mystery Shopper, if you have customers this is a must listen. Link to Book: https://www.claireboscqscott.com/books/the-secret-diary-of-a-mystery-shopper/
2020-09-0132 min
Inspiring Women In CXClare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.There comes a time in life where we all evaluate where we are with our life choices and careers, and sometimes, have to decide if we want to stick, or twist.
When you are young, free and single, this can be an exciting adventure. But if you have a husband and children in tow, that decision is invariably a difficult one to make as the upheaval involved in changing the status quo affects more than just yourself.
In Episode 002 of the Women in CX podcast, guest Claire Boscq-Scott shares this moment in her life and m...
2020-07-1021 min
Everybody Has a Story with Les the Book CoachA Conversation with "Claire Boscq-Scot, The Queen Bee" - Episode #8Each podcast is done with an author who recently completed or is currently working on their book!
For more info on Les and getting started on your book:
www.lesthebookcoach.com
2020-06-1224 minBetter Presentations More Sales#79: Customer and Employee Experience with Claire Boscq-Scott at the start of Customer Service WeekClaire Boscq-Scott is a Customer & Employee Experience Expert. Claire talks about how increasing employee engagement and customer loyalty will help generate revenues. Claire is a global speaker and shares in the podcast 4 top tips to help your business increase its customer and employee engagement.The podcast also coincides with the start of Customer Service week 2019. You can check out ideas that you could use hereTo find out more about the services Claire offers click hereOr connect with Claire on Linked InSend...
2019-10-0725 min
The Myrra Kate PodcastThe Limitless You EP11 Bringing More Care into Your Business with Claire Boscq-ScottIN THIS EPISODE, we are joined by Claire Boscq-Scott, founder of the Busy Queen Bee company and author of 2 books, to talk about how to bring more care into your business as a leader and entrepreneur. Care is such a vital thing to consider as an entrepreneur because it shows how the whole spiral starts from you as the leader and affects how it trickles down to your employees and then to your customers. Claire also reminds us of the importance of having the right balance of Yin and Yang energy to build successful and thriving global businesses.
2019-09-1651 min
CXChronicles PodcastCXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service GuruIn this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to manage and serve customers and employees in today's world. Claire and Adrian chat through the 4 CX Success Pillars; Team, Tools, Process and Feedback. We explore ENPS and employee engagement ideas as well as how it has a direct impact on your overall customer experience and customer service as your business grows. Taking time to collect customer and employee feedback is imperative to growing your business. Listen to this episode today to...
2019-03-0436 min
Amazing Business RadioThe Culture of Caring Featuring Guest Claire Boscq-ScottShep Hyken interviews Claire Boscq-Scott. They discuss the importance of a workplace culture of caring and how it can positively impact the customer experience.Shep’s Opening MonologueIn Shep’s opening monologue, he elaborates upon the idea of amazing your employees so that they, in turn, can amaze your customers.The Interview with Claire Boscq-Scott:Every employee needs to understand their role as it applies to the customer experience, even if they have no direct contact with the customer.What is felt on the inside of a company by its empl...
2019-01-0829 min