Shows
Matt Talks HospitalityNew PMS, same chaos? What hotels get wrong about changing techClaudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms0:00 – Introduction1:31 – Claudia Meglin's journey in hospitality4:41 – Understanding hotel needs5:26 – The problem with franchi...
2025-08-0627 minMatt Talks HospitalityNew PMS, same chaos? What hotels get wrong about changing techClaudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack.Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms0:00 – Introduction1:31 – Claudia Meglin's journey in hospitality4:41 – Understanding hotel needs5:26 – The problem with franchi...
2025-08-0627 min
HospitableBack to Basics and the Guest Experience w/ Claudia MeglinOn this episode of Hospitable we get back to the basics of hospitality… the guest experience. We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI. Join us as we explore the future of hospitality and how technology can revolutionize the industry.Claudia emphasizes the importance of experiencing a h...
2024-01-1143 min