Shows
Gone PhishingWhy traditional cyber insurance models are failing (with Will Brooks)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the complexities and challenges of the cyber insurance market with Will Brooks (Channel Chief - FifthWall). They discuss why the current model of cyber insurance is struggling to keep up with the rapid evolution of technology and share personal anecdotes about the behind-the-scenes hurdles. They also explore potential solutions for refining cyber insurance policies and the role of MSPs in helping businesses remain compliant and secure. Takeaways1. Cyber i...
2024-07-2918 minGone PhishingLeveraging AI in cybersecurity for small businesses (with Reg Harnish)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the world of AI in cybersecurity, featuring Reg Harnish (CEO and Founder of Orbital Fire). They explore the complexities and practical implications of incorporating AI into cybersecurity strategies for small businesses. They discuss the potentials, challenges, and current uses of AI, as well as how small businesses can develop AI policies. They provide insights into the adversarial and defensive uses of AI, and debate the true value and risks AI brings into the cybersecurity realm....
2024-07-2418 minGone PhishingThe future of AI in customer interactions and marketing (with Bobby Jacobs)On today's episode, Connor Swalm (CEO - Phin Security) dives into the future of AI in customer interactions and marketing. Joined by Bobby Jacobs (Head of Growth - Thread), they discuss how AI is transforming the way we connect with customers and how marketers can effectively utilize AI without sacrificing the quality of customer experiences.Takeaways:- AI can help meet customers where they are, but businesses must understand their customer's preferred platforms.- Radical transparency in customer communications is essential for building trust.
2024-07-2218 minGone PhishingBehind the scenes at MSP Conferences: Highs, lows, and everything in between (with Tara Rummer)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the exciting and chaotic world of MSP conferences with special guest Tara Rummer (Director of Community at ImmyBot). They share their experiences, insights, and some wild stories from the conference circuit. Whether you're an MSP veteran or a newbie, this episode gives you an insider's look at what really happens after the sessions end.Takeaways:Navigating After-Hours Events: Handling the social and networking aspects of conference life, while maintaining professionalism.Maintaining Wellbeing: Balancing work a...
2024-07-1722 minGone PhishingBuilding a strong leadership culture in your organization (with Ray Orsini)In this episode of Gone Phishing, Connor Swalm (CEO - Phin Security) does a deep dive into the nuances of building a culture of leadership with Ray Orsini (Founder of OIT, VoIp, and MSP Media Network). They explore the essential qualities of leadership and how to identify potential leaders within an organization. The discussion showcases the importance of setting clear expectations and the value of honest communication when nurturing leadership talent. Ray shares his approach to cultivating a work environment that balances high performance with well-being and personal growth....
2024-07-1522 minGone PhishingWhy transparent pricing is crucial for MSP success (with Alex Farling)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the topic of pricing transparency with Alex Farling, co-founder of Empath. They discuss the importance of clear and upfront pricing in building trust with customers, the intricacies MSPs face when deciding on their pricing strategy, and share solutions to make the process more seamless. They highlight how transparency can lead to better business relationships and greater customer satisfaction. This insightful conversation is a must-listen for anyone looking to refine their approach to pricing transparency....
2024-07-1020 minGone PhishingExploring Security Maturity in the MSP Channel (with Michael Riggs)On today's episode, Connor Swalm (CEO - Phin Security) sits down with Michael Riggs, a seasoned security professional, to discuss the levels of security maturity in the MSP channel. With nearly 30 years of technology experience and 15 years in security, Riggs offers a wealth of insights into the ever-evolving landscape of managed services and cybersecurity. The conversation delves into the disparities in security maturity, the implications of compliance versus actual security, and actionable advice for MSPs to enhance their security posture.Takeaways1. Security ma...
2024-07-0818 minGone PhishingBuilding Strong Teams and Fostering Personal Growth in the Cybersecurity Industry (with James Abercrombie)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the importance of building strong teams and fostering personal growth with guest James Abercrombie from Acronis. They explore the dynamics of authentic leadership, the impact of vulnerability in the workplace, and how to cultivate a supportive and effective team environment. Join in as they discuss personal anecdotes, the value of transparency, and the principles that help drive a security-focused culture.Takeaways1. Authentic leadership is essential for fostering trust an...
2024-07-0317 minGone PhishingNavigating cybersecurity challenges for small businesses (with Reg Harnish)In today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into cybersecurity challenges faced by SMBs with Reg Harnish, founder and CEO of Orbital Fire. Reg shares his extensive experience in the cybersecurity realm, having previously co-founded and served as CTO of Autotask. They discuss the unique needs of small businesses, the role MSPs play, and how best to approach cybersecurity within resource constraints.**Takeaways:1. Challenges for Small MSPs - Reg explains the biggest hurdles small businesses and MSPs en...
2024-07-0119 minGone PhishingShould you company be using AI? (with Bobby Jacobs)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into whether businesses should be leveraging AI with guest Bobby Jacobs (Head of Growth - Thread). Together, they explore the multifaceted implications of adopting AI in a corporate environment. Bobby and Connor discuss the practical applications, potential risks, and strategic implementation of AI technologies. They also touch upon the challenges and opportunities that AI brings, offering valuable insights for companies contemplating its use.Takeaways:1. The importance of using AI fo...
2024-06-2618 minGone PhishingMastering Market Differentiation: Strategies for MSPs and Vendors (with Alex Farling)On today's episode, Connor Swalm (CEO - Phin Security) dives into the complexities of differentiation in a crowded MSP (Managed Service Provider) and vendor market with guest Alex Farling (Co-Founder - Empath). They unpack the challenges and strategies for standing out, the importance of understanding your customers' pain points, and actionable advice for MSPs to find what truly sets them apart.Takeaways:1. Identifying True Differentiators: It's critical to move beyond common claims about culture and customer service and focus on the unique outcomes you can deliver better t...
2024-06-2424 minGone PhishingBuilding long-lasting meaningful relationships in business (with Jeff Benedetti)On today's episode, Connor Swalm (CEO - Phin Security) dives into the nuances of building long-lasting meaningful relationships in business with guest Jeff Benedetti, SVP of Sales at CyberQP. Together, they explore the fundamental aspects of relationship-building in the business world and share their own experiences and strategies for success.Takeaways:1. Authenticity in Engagement: Jeff and Connor emphasize the importance of genuine interest and authenticity when building professional relationships.2. Longevity Through Trust: Building and maintaining trust is crucial for long-term partnerships, particularly in the B2B...
2024-06-1716 minGone PhishingBridging the gap between security teams and end users (with Adam Walter)On today's episode, Connor Swalm (CEO - Phin Security) dives deep into the concept of engaging with end users in the realm of cybersecurity with Adam Walter (Founder/President of HumanizeIT)The discussion covers a wide range of topics from defining who end users are to the importance of empathy and effective communication in security practices. Tune in to understand how striking the right balance between security and convenience can make all the difference.Takeaways:1. Anyone who interacts with your system, from e...
2024-06-1221 minGone PhishingWhy one layer of cybersecurity isn’t enough (with Nick Wolf)On today's episode, Connor Swalm (CEO - Phin Security) sits down with Nick Wolf (Director of Partner Acquisition at Cork) to demystify cybersecurity for small and medium-sized businesses (SMBs). They delve into Nick's extensive experience in the MSP industry, the transition toward comprehensive cybersecurity solutions, and practical insights for MSPs to enhance their security offerings and better serve their clients.Takeaways1. The evolution from MSP to MSSP highlights the need for multiple layers of security.2. MSPs play a crucial role in making complex cybersecurity concepts a...
2024-06-1014 minGone PhishingEnhancing Cybersecurity Through Third Party Risk Assessments (with Matt Quammen)On today's episode of Phin Security, Connor Swalm (CEO - Phin Security) does a deep dive into the critical importance of third-party risk assessments with Matt Quammen, president and co-founder of Optimize Cyber. They explore how third-party risk assessments and penetration testing help businesses not only comply with regulations but also play a crucial role in proactive risk management. Plus, they discuss the implications of cyber insurance requirements and the essential steps small businesses should take to start their cybersecurity journey.Takeaways:- Th...
2024-06-0519 minGone PhishingProtecting Kids Online: Addressing Cyber Threats for Generation Alpha (with Will brooks)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the challenges and dangers Gen Alpha faces online. Connor is joined by Will Brooks (Channel Chief - Fifth Wall Solutions), who shares his unique perspective and personal experiences as a new father. They discuss the mental health impact of social media, the risks of online privacy, and how parents can navigate these waters to protect their kidsTakeaways:1. Social Media's Impact on Youth: How the need for likes and online validation is affecting kids' mental health.2. Pr...
2024-06-0319 minGone PhishingNavigating the Future of MSPs: Consolidation and the Cybersecurity Poverty Line (with Michael Riggs)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the world of Managed Service Providers (MSPs) and the future of the MSP channel with special guest Michael Riggs. They explore key trends, hurdles, and strategic insights for MSPs striving to navigate the evolving cybersecurity landscape. From consolidation trends to the challenges posed by a widening talent gap, Connor and Michael unpack the critical issues shaping today’s MSP environment.Takeaways1. The Impact of Consolidation: How the aggregation trend is reshaping the landscape for...
2024-05-2917 minGone PhishingThe Role of MSPs in Cyber Risk Management (with Matt Quammen)On today's episode, Connor Swalm (CEO - Phin Security) delves into the world of cyber risk management with guest Matt Quammen, the co-founder and president of Optimize Cyber.TakeawaysMatt discusses the importance of MSPs in making cyber risk an approachable topic for businesses and emphasizes the need for insurance, 24/7 security operations, and regulatory compliance.The discussion covers how cyber insurance and backups, when combined, can save businesses from the impact of ransomware attacks, reducing downtime and financial losses.Matt highlights the importance of implementing secure protocols for financial transactions, such as requiring...
2024-05-2717 minGone PhishingThe Role of Money in Motivation and Company Culture (with Jeff Benedetti)On today's episode, Connor Swalm (CEO - Phin Security) does a deep dive into the drivers of motivation within a company with Jeff Benedetti (SVP of Sales - Cyber QP). They discuss the balance between monetary and non-monetary incentives, the significance of company culture, and effective ways to measure success both in sales and for the organization as a whole.Takeaways:Non-Monetary Motivators: Focusing on personal development and creating a supportive company culture can be more motivating than just financial rewards. [Balancing Money and Motivation:** Financial compensation should b...
2024-05-2215 minGone PhishingCultivating a Robust Sales Organization (with Jeff Benedetti)In this episode, Connor Swalm (CEO - Phin Security) interviews Jeff Benedetti, SVP of Sales at CyberQP, about building a successful sales organization and go-to-market strategy. They discuss the importance of company culture, targeting the right audience, and avoiding common mistakes in building a go-to-market engine. Jeff emphasizes the need for a bottoms-up approach, starting with understanding the motivations and use cases of successful partners or customers. He also highlights the importance of product-market fit and demand generation in driving growth.Takeaways- Importance of balancing company culture with fiscal responsibility to...
2024-05-1316 minGone PhishingRethinking the Role of Human Behavior in Cybersecurity Breaches (with Connor Swalm)On today's episode, Connor Swalm (CEO - Phin Security) delves into the complex relationship between human behavior and cybersecurity. He challenges the widespread industry approach that blames human error for security breaches and advocates for a more holistic view of security responsibilities. In this solo episode, Connor provides valuable insights into the importance and limitations of security training, the role of technology in supporting human actions, and the importance of creating a security-conscious culture.Takeaways:- Human behavior is a significant factor in cybersecurity, but blaming individuals for breaches oversimplifies the issue...
2024-05-0816 minGone PhishingCyber Insurance vs. MSPs - Who Will Prevail? (with Dustin Bolander)Are cyber insurance carriers becoming direct competitors to MSPs? Today, host Connor Swalm teams up with cyber insurance expert Dustin Bolander to unravel the high-stakes showdown between two formidable forces in the digital realm. As cyber threats escalate and businesses race to fortify their defenses, the battleground shifts to an unexpected arena: insurance policies and managed service providers (MSPs).Discover the strategies, challenges, and potential outcomes as these titans clash for dominance in safeguarding businesses against cyber threats. Whether you're a business owner, cybersecurity enthusiast, or industry insider, this episode offers invaluable insights into...
2024-04-2420 minGone PhishingWhy You Should Hire More Women (with Alexandria Boyd)Are women natural sales superstars? Discover the compelling data and insights behind their astounding success in today’s episode of Gone Phishing. Host Connor Swalm and guest Alexandria Boyd delve into the depths of sales performance, uncovering why women hold the keys to closing deals with finesse.Alexandria shares the impact of gender diversity in sales teams, backed by eye-opening statistics and real-world experiences. You’ll discover why women are leading the charge in the sales arena, from better close rates to exceeding sales quotas.In This Episode:Wome...
2024-04-2217 minGone PhishingThe Human Side of CyberSecurity (with Adam Walter)Is your company's security stack failing you? In this eye-opening episode of Gone Phishing, we delve into the vulnerabilities lurking within your organization's cybersecurity measures. Connor Swalm is joined by Adam Walter, founder of Humanize IT, to uncover the truth behind why even the most robust security systems can falter.Adam shares why employees' desire for convenience often trumps security protocols and how internet memes can serve as unwitting accomplices in propagating cyber threats. Learn why understanding the motivations behind employees' actions is key to safeguarding your company against cyber attacks.
2024-04-1718 minGone PhishingThe Truth Behind Cyber Insurance Denials (with Nick Wolf)With a staggering number of claims being denied, it's crucial to understand why. Join Connor Swalm as he sits down with cyber insurance expert Nick Wolf. In this episode, Nick reveals the critical role of security questionnaires and how they can make or break an insurance claim. He shares insights into why a third of MSPs struggle to qualify for cyber insurance and the common pitfalls leading to denied policies.Listen in to uncover the secrets behind cyber insurance denials and learn some actionable strategies to fortify your organization against cyber threats.
2024-04-1515 minGone PhishingAre Cyber Insurance Requirements a Blessing or a Curse for MSPs (with Dustin Bolander)Are cyber insurance requirements truly safeguarding businesses or are they setting them up for failure? Today, Connor Swalm welcomes back Dustin Bolander, a seasoned professional with years of experience in the cyber insurance industry. Dustin shares his valuable insights on the impact of cyber insurance on both Managed Service Providers (MSPs) and Small to Medium-sized Businesses (SMBs).Connor and Dustin delve into the dual nature of cyber insurance requirements, examining whether they promote better cybersecurity practices or lead to complacency. This is a must-listen episode for anyone looking to safeguard their MSP or SMB.
2024-04-1020 minGone PhishingBuilding Trust with Your Direct Reports (with Alexandria Boyd)Are workplace conflicts and trust issues affecting your team's productivity? Join host Connor Swalm and special guest Alexandria Boyd, Director of Sales at OIT VoIP, as they discuss workplace communication and trust-building. Together, they will explore Alexandria's innovative approach to employee onboarding, which goes beyond mere protocol and delves into past work traumas to strengthen trust.In This Episode:The importance of communication in managementHow to build trust with direct reportsHow to resolve inter-team conflictsImplementing an open communication cultureConnect with Alexandria on LinkedIn: https://www.linkedin.com/in...
2024-04-0817 minGone PhishingStrategies for Successful Phishing Awareness Training (with Alexis Cozart)How can companies strike the right balance between frequency and effectiveness in phishing simulations? Join host Connor Swalm and cybersecurity analyst Alexis Cozart as they peek behind the curtain into the world of online deception.Connor and Alexis discuss how hackers use phishing tactics like email scams and social engineering to infiltrate businesses. Alexis will provide some frontline insights and crucial strategies to help you strengthen your defenses against these attacks. They also emphasize the significance of cybersecurity awareness and the use of phishing simulations as a form of training. Tune in to learn...
2024-04-0315 minGone PhishingWhy Every MSP Needs a Cyber Warranty (with Nick Wolf)Are you finding it difficult to understand the intricacies of cyber insurance? Today, we demystify Cyber Warranties for you and explain why they are becoming essential for every MSP. Connor Swalm sits down with Nick Wolf, Director of Partner Acquisition at Cork, to delve into how these warranties offer a proactive approach to cybersecurity, acting as a real-time check engine light for potential threats.Cyber Warranties are revolutionizing the way businesses safeguard themselves against cyberattacks. From detecting coverage lapses to providing instant financial protection, they are not just an alternative to insurance but a...
2024-04-0116 minGone PhishingThe Do’s & Don'ts of Operational Maturity for MSPs (with Kyle Christensen)Are you struggling to guide your Managed Service Provider (MSP) towards operational maturity? Or are you lost in the haze and need some guidance? Join host Connor Swalm and guest Kyle Christensen on Gone Phishing as they delve into the intricate world of operational maturity for Managed Service Providers (MSPs). Together, they will explore the intricate world of operational maturity for MSPs and uncover the essential "do's and don'ts" that every MSP needs to navigate this challenging terrain.Connor and Kyle will delve into the delicate balance between automation and value delivery. They will...
2024-03-2718 minGone PhishingThe Truth Behind Security Compliance (with Connor Swalm)Are your security awareness training programs truly effective, or are they merely ticking boxes?Join Connor Swalm as he delves into the reasons why companies invest in security awareness training. From compliance frameworks to federal regulations, you'll discover the driving forces shaping the landscape of cybersecurity education in today's digitally driven world.Connor challenges the conventional methods of modern security awareness initiatives and explores the complex relationship between compliance and actual security. Get ready to reassess your approach to cybersecurity education and prioritize behavior change for effective security awareness training.
2024-03-2517 minGone PhishingCyber Insurance Transparency (with Reid Wellock)Are you prepared for cyber insurance's hidden complexities? Join host Connor Swalm and special guest Reid Wellock, president of Fifth Wall Solutions, today on Gone Phishing. Together, they will unravel cyber insurance's evolution from its opaque beginnings to the pressing need for transparency in today's digital landscape.Discover the challenges that businesses and MSPs face while navigating through cyber insurance. Learn how education plays a crucial role in empowering stakeholders to make informed decisions. Gain insights into the changing insurance market driven by cyber threats and ransomware attacks. Find innovative strategies and products to...
2024-03-2013 minGone PhishingWhat Is Company Culture and Why Is It Important (with Connor Swalm)What if your company's success wasn't measured by its profit margins alone but by the collective heartbeat of its workforce? Today, Connor talks about something close to his heart: the often-overlooked yet profoundly influential realm of company culture. He shares insights from building Phin, challenging you to reconsider what defines a thriving organizational environment.Connor defines company culture beyond mere corporate events and explores its day-to-day impact. He highlights the shared responsibility of employees, managers, and leadership in culture formation and encourages us all to consider the impact of company culture on our lives...
2024-03-0618 minGone PhishingCashflow Tips for Running Your MSP (with Dustin Bolander)Want to learn how to master the art of cash flow management? Join Connor Swalm as he sits down with Dustin Bolander, a seasoned MSP owner, to uncover the hidden gems of financial success in the world of managed services.Dustin shares his invaluable insights, which he has gained over the years of experience in the industry, on how to navigate through the highs and lows of cash flow, learn from past mistakes, and price confidently. Dustin emphasizes the significance of upfront payment policies, the dangers of engaging in risky financial activities, and how...
2024-03-0418 minGone PhishingYou’re Never Too Small for a Cyber Attack (with Alexis Cozart)Your small business is not too small to be attacked. It's just too small to make the news! In this episode of Gone Phishing, Connor Swalm sits down with cybersecurity analyst Alexis Cozart from Edge Networks to shed some light on why small and medium-sized businesses (SMBs) are indeed vulnerable to cyber threats and shares valuable insights into the importance of cybersecurity awareness and education, even for the smallest of enterprises.Connor and Alexis delve into the role of Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) in helping SMBs navigate the...
2024-02-2817 minGone PhishingShould Client Input Guide Your Sales Process (with Reid Wellock)How much should clients influence our sales process? In today’s episode of Gone Phishing, join host Connor Swalm, CEO of Phin, and special guest Reid Wellock, president of FifthWall Solutions, as they delve into the intricate balance between client feedback and entrepreneurial vision.Have you ever wondered if listening too much to clients could hinder innovation? Connor and Reid dissect this question and share their insights garnered from their own entrepreneurial journeys. From building businesses from scratch to navigating the complex world of cyber insurance, their experiences offer invaluable lessons for aspiring and es...
2024-02-2616 minGone PhishingThe Dark Side of AI (with Martin White)In this episode of "Gone Phishing”, host Connor Swalm talks to Martin White, CTO and founder of Tech ID Manager, about the complicated world of Artificial Intelligence (AI). They discuss the potential for AI to be used for both innovation and misuse and explore how it can be weaponized, from hacking attempts to the creation of convincingly fake content. The pair delve into the ethical implications of AI's widespread adoption, ranging from the courtroom to personal relationships. Connor and Martin navigate AI's complex landscape, uncovering its promises and perils.Con...
2024-02-1421 minGone PhishingIs AI a Part of Your Service Offerings Yet (with Jimmy Hatzell)Have you tried to unlock the potential of artificial intelligence for your MSP business yet? In this episode of Gone Phishing host Connor Swalm teams up with Jimmy Hatzell, CEO of Hatz.AI, to explore the game-changing concept of AI as a service.Join them as they delve into the revolutionary shift towards AI integration in businesses, unraveling the simplicity and significance of adopting AI as a service. From its unparalleled ease of implementation to the crucial need for expert guidance, Connor and Jimmy navigate the complexities of this transformative technology.
2024-02-1216 minGone PhishingIs AI A Part of Your Service Offerings Yet (with Jimmy Hatzell)Have you tried to unlock the potential of artificial intelligence for your MSP business yet? In this episode of Gone Phishing host Connor Swalm teams up with Jimmy Hatzell, CEO of Hatz.AI, to explore the game-changing concept of AI as a service.Join them as they delve into the revolutionary shift towards AI integration in businesses, unraveling the simplicity and significance of adopting AI as a service. From its unparalleled ease of implementation to the crucial need for expert guidance, Connor and Jimmy navigate the complexities of this transformative technology.
2024-01-0816 minGone PhishingLessons Learned from Selling an MSP (with Ian Richardson)Ever wondered what it's truly like to sell your Managed Service Provider (MSP) business? Join host Connor Swalm and Ian Richardson, Principal Consultant at Fox and Crow, in this gripping episode of "Gone Phishing." Picture this: you're at the brink of selling your life's work, and the journey involves three distinct phases – the LOI dance, the rollercoaster of due diligence, and the high-stakes closing table. But here's the catch: due diligence is as close to hell as it gets.Today we discover the insider's guide to making due diligence less torturous by starting early an...
2024-01-0117 minGone PhishingHow MSPs Are the Delivery Drivers of the Internet (with Jeff Farris)Did you know that an MSP is like the UPS of the internet, from securing the virtual delivery to addressing user preferences they make sure your data travels securely across the internet.Today Connor Swalm is joined by Jeff Farris, president and CEO of CloudRadial. They Delve into the DNS (Domain Name System), the web's very own address book and explore the layers of protection and challenges faced by MSPs. Tune in for a thought-provoking journey where data is more than just information—it's a carefully curated package making its way through the digital re...
2023-12-2718 minGone PhishingNavigating Vendor Fatigue in MSPs (with Ray Orsini)Ever felt overwhelmed by the multitude of tools in the MSP industry? Today, join host Connor Swalm and the seasoned CEO of OIT and MSP Media Network, Ray Orsini, as they unravel the challenges of vendor fatigue. We’ll explore the evolution of vendor strategies, discover why customization hurdles persist in the diverse MSP landscape, and the pivotal role of low code/no code solutions. Are new vendors entering the MSP realm equipped to conquer its unique terrain? Unpack these insights and more today on Gone Phishing.Connect with Ray on LinkedIn: https://www.li...
2023-12-1818 minGone PhishingExplaining Cybersecurity to Your Mom (With Jeremy Young)Do you find it difficult to explain your cybersecurity job to your family during gatherings? In this episode, Connor Swalm is once again joined by Jeremy Young, the partnerships expert at Blumira, who shares his approach to explaining what he does to his Mom. Jeremy provides insightful tips on simplifying the language of cybersecurity, making it relatable even during holiday dinners.As the festive season approaches, this episode serves as a reminder that cybersecurity education can start at home, ensuring that even Grandma understands the importance of multi-factor authentication!...
2023-12-0618 minGone PhishingMSP vs. Enterprise: Who’s Winning the RaceAs an MSP (Managed Service Provider), do you ever feel like you're a bit behind compared to other businesses? Today Connor Swalm and Ray Orsini tackle this question and Ray explains that the industry has evolved, but MSPs lag behind enterprises by 10-15 years. However, he also defends MSPs' unique challenges. The pair discuss the love-hate relationship between MSPs and vendors and how transparency and collaboration could help speed up the game.Connect with Ray on LinkedIn: https://www.linkedin.com/in/rayorsini/Check out the MSP Media Network: https://mspmedia.tv/
2023-11-2017 minGone PhishingWhat Is the MSP Media NetworkAre you overwhelmed by the sheer amount of MSP content available and struggling to find shows that truly resonate with your tech-savvy soul? In this episode, Connor teams up with Ray Orsini, the CEO of OIT and the mastermind behind MSP Media Network (MMN). Ray shares insights on MMN, a dedicated 24/7 network that caters to the Managed Service Provider community. Together, they delve into the importance of community, the need for transparency in vendor relationships, and the untold stories of MSP success. Join the conversation and discover the power of MMN.Connect with Ray...
2023-11-1516 minGone PhishingHow to Compete with the Large ConglomeratesEver wondered if putting all your MSP tools in one basket is a genius move or a ticking time bomb? Today, Connor Swalm and guest Alex Farling, co-founder at Empath Cyber, unravel the mysteries of the MSP industry. They jump into the realm of large MSP conglomerates, exploring the risks and rewards of a unified vendor strategy. Should you believe the hype about a single login and portal? How do MSPs handle the rollercoaster of vendor acquisitions? Alex shares insider insights and a strategic roadmap for thriving in the ever-evolving landscape. Plus, the duo sheds light on community behavior...
2023-11-1318 minGone PhishingWhy Education in the MSP Space Is NeededAre you prepared for the ever-changing landscape of the MSP industry? Today Connor dives into the transformative power of education in the world of Managed Service Providers. He is joined by Alex Farling, co-founder at Empath, a cutting-edge platform dedicated to MSP education.Alex shares the challenges MSPs face in the talent shortage and how Empath is filling the gap by offering comprehensive education for individuals aspiring to build a rewarding career path in the industry. Learn why experts with unique superpowers are the unsung heroes in the MSP world and how Empath is...
2023-11-0818 minGone PhishingHow to Overcome Your Fear of Speaking on StageHave you ever wondered why public speaking is one of the most common fears, second only to the fear of death? In this episode of Gone Phishing, Connor and Kelsey Blankenship-Lackland discuss the art of public speaking, drawing on their own experiences and offering advice for overcoming this universal fear. They stress the importance of authenticity and share tips for calming pre-speech jitters. From funny mishaps to valuable insights from seasoned speakers, you'll learn how embracing your true self can turn you from a nervous wreck into a confident public speaker.Connect with Kelcye...
2023-11-0614 minGone PhishingUsing TikTok and LinkedIn Trends to Build Your Personal BrandIn today's digital age, internet trends change at lightning speed. It's crucial to not just stay up-to-date but also ahead of the curve. Connor Swalm and Kelcye Blankenship-Lackland reveal the secrets to being your authentic self while navigating the constantly evolving digital landscape.They delve into the quirky world of "Girl Math" and "Girl Dinner," which are fascinating TikTok trends that reflect the ever-changing humor of modern times. Discover why keeping up with internet trends, even in the midst of a meme jungle, is not just fun but also an essential tool in your...
2023-11-0112 minGone PhishingHow Your Personal Brand Could Be the Key to MSP SuccessAre you interested in how your personal brand can help you make new connections and open doors to new opportunities in the MSP industry? Today, Connor and Kelcye Blankenship-Lackland, Channel Engagement Manager at CyberQP, discuss the power of personal branding.Kelcye explains how personal brands can impact a company's brand, and why building your personal brand is a game-changer in the professional world. If you're looking to enhance your personal branding skills and unlock success in the MSP industry, this episode provides valuable advice and practical steps to help you get started.
2023-10-3019 minGone PhishingHow Shadow IT Impacts Your Phishing StrategiesHave you ever wondered how Shadow IT and compliance frameworks fit into the realm of cybersecurity? In this episode, Connor talks once again with John Harden - Senior Product Marketing Manager of SaaS at Auvik - to discuss the complexities of Shadow IT, compliance, and cybersecurity risk management. They address the important question of how organizations can effectively manage the risks posed by Shadow IT while ensuring compliance with industry standards. They also discuss the critical role of software and account inventories, the potential implications for cyber insurance, and the importance of building a culture of security to transform...
2023-10-2518 minGone PhishingHow MSPs Can Use Shadow IT to Add More Value to Their ClientsIn this episode, we delve back into the world of shadow IT with John Harden, Senior Product Marketing Manager of SaaS at Auvik. Connor and John discuss the crucial role of Managed Service Providers (MSPs) in managing Shadow IT and explore how MSPs can take advantage of Shadow IT visibility to become trusted advisors. By moving away from routine technical reporting towards strategic consulting, MSPs can add more value to their clients. John also highlights the potential risks of ignoring Shadow IT and how it can impact both your business and your clients.Connect...
2023-10-2316 minGone PhishingThe Evolution of SaaS and Shadow ITIn this enlightening episode, we delve into the secret world of Shadow IT. Our guest, John Harden from Auvik, explains the definition and different forms of Shadow IT, highlighting the lurking data security risks. With the rise of remote work, the use of unapproved tools has accelerated, leaving digital data breadcrumbs that can compromise security. We explore how IT teams can tackle these challenges by balancing convenience and security, ultimately transforming Shadow IT into innovation.Connect with John on LinkedIn: https://www.linkedin.com/in/john-harden/Check out the SaaS Apps on...
2023-10-1817 minGone PhishingWhy Are Carriers Looking for Security Awareness TrainingToday, Connor is joined once again by Will Brooks from FifthWall Solutions to discuss Cyber Insurance and the essential role of security awareness training in insurance policies. Insurance carriers usually demand policyholders to implement specific security controls, including security awareness training. Meeting these requirements can lead to more favorable insurance policies and rates for your vendors and clients. In this episode, we'll explore the importance of security awareness training and how it can help in obtaining better insurance policies, while also safeguarding against cyber threats.Connect with Will on LinkedIn: https://www.linkedin.com...
2023-10-1620 minGone PhishingHow MSPs Can Help Clients Win Government ContractsIn this episode, Connor interviews Matthew Fisch, the founder of Fort Mesa, to discuss the intricacies of securing a government contract and navigating the complex realm of cybersecurity compliance for Managed Service Providers (MSPs). They delve into the essential takeaways for MSPs, covering the requirements for government contracts and the introduction of the Cybersecurity Maturity Model Certification (CMMC).This episode is a must-listen for individuals who want to learn more about government contracts. It offers valuable insights into the responsibilities of MSPs in supporting their clients in meeting rigorous security standards and highlights how...
2023-10-1116 minGone PhishingWhy Is Cyber Insurance So HardIn this episode, Connor is joined by Will Brooks from Fifth Wall Solutions to explore the intricacies of cyber insurance. They delve into the important role played by Managed Service Providers and share tips for staying ahead of cyber threats. Tune in to discover how to streamline the insurance process and effectively protect your business in today's ever-changing cybersecurity landscape.Connect with Will on LinkedIn: https://www.linkedin.com/in/wi1bo/Check out www.fifthwallsolutions.comWant to find out more about Security Awareness Training? Check...
2023-10-0919 minGone PhishingUsing CIS Controls to Prepare Clients for Cyber InsuranceToday we welcome cybersecurity expert Matthew Fisch, founder of Fort Mesa to help us unravel the intricate world of cybersecurity and cyber insurance, and how CIS (Center for Internet Security) controls serve as a compass for cybersecurity success.Learn how following a prescriptive order of implementation can align your security strategy with insurance requirements, and discover essential domain areas like incident response plans, vulnerability management, and awareness training. Matt's advice will help you protect your organization and adapt to the constantly evolving cybersecurity landscape.Center for Internet Security: https...
2023-10-0417 minGone PhishingHow to Price Your Cyber Security ServicesToday Connor sits down with cybersecurity thought leader and founder of Fort Mesa, Matthew Fisch, They dive deep into the ever-evolving world of cybersecurity spending, dissecting how it's no longer about just budgeting but investing in visible returns. They debunk the myth that cybersecurity is a commodity and explore why it's an absolute necessity for businesses of all sizes.Connect with Matt on LinkedIn: www.linkedin.com/in/matthewfisch/Check out FortMesa: www.fortmesa.comWant to find out more about Security Awareness Training? Check out Phin...
2023-10-0215 minGone PhishingWhat Makes the MSP Channel Community-FocusedJoining me again for an insightful conversation is Mary Signorelli, Director of Partner Experience. Today we talk about why the MSP channel is renowned for its tight-knit, community-focused approach and learn why community events are like family reunions for tech-savvy professionals. Uncover the secrets to building authentic relationships and discover how helping others can create lasting connections.Whether you're a seasoned pro or just starting out, this episode offers valuable insights into how the power of community can transform your career and business in the tech worldWant to...
2023-09-2714 minGone PhishingWhat Does It Look Like to Build a Strong TeamWelcome to today's episode where Mary Signorelli, the Director of Partner Experience at Phin, and I will be discussing the essential components required to form a successful team. Effective communication, trust, and mutual respect are all vital elements that must be present in order for a team to work collaboratively toward a shared objective. If you're seeking advice on how to create a strong team, then don't miss out on today's episode. I'm really excited to share some valuable insights with you! Want to find out more about Security Awareness Training? Check out Phin S...
2023-09-2516 minGone PhishingWhy Is Integrity So Important to the MSP ChannelWelcome to the 'Gone Phishing' boat, Mary Signorelli. Mary is a seasoned professional with eight years of experience in the MSP channel. Together Conner and Mary dive into the world of Managed Service Providers (MSPs), emphasizing the critical role of integrity and honesty in building trust with customers. They discuss how MSPs foster a close-knit community, where collaboration often trumps competition, and why vendors must prioritize transparency when working with MSPs.Mary introduces a thought-provoking "shopping cart test" analogy, shedding light on the importance of doing the right thing, even when no one is...
2023-09-2015 minGone PhishingAre MSPs Growing Their Tech Stacks Too LargeIn this episode, Connor and Nick Wolf from EVO Security discuss the intricate world of Managed Service Providers (MSPs) and their expanding tech stacks. The conversation delves into the challenges MSPs face as they balance multiple vendors and products, which can strain their teams. Nick shares invaluable insights on why it's crucial for vendors to consolidate and simplify their tech stack to optimize efficiency and cybersecurity. They also explore the idea of MSPs recommending a specific tech stack to clients, rather than the other way around, and highlight the benefits of this approach. Tune in to gain practical tips...
2023-09-1817 minGone PhishingPrivileged Access Management for MSPsNick Wolf returns in this episode as we explore the important topic of Privileged Access Management (PAM) and its crucial role in cybersecurity. Nick emphasizes why PAM is now a necessity rather than just an option for organizations. He sheds light on how it is being adopted in the MSP industry and how cybersecurity insurance is evolving. Additionally, we share valuable resources for those who want to learn more about PAM and its implementation.Connect with Nick on Linkedin: https://www.linkedin.com/in/wolfnick/Want to find out...
2023-09-1317 minGone PhishingWe’re All at Risk of Breach, So What Should We Do?Today I dispel the misconception that small businesses are impervious to cyberattacks simply because they don't receive media attention. Cyberattacks involve more than just stealing data, they also entail unauthorized access to confidential information, funds, or permissions. Even if your business isn't specifically targeted, it still faces potential risks, especially through third-party security gaps. To help you remain secure in this digital era, today I will provide two essential tips to keep you safe and minimize a breach.Want to find out more about Security Awareness Training? Check out Phin Securities: https://www.phinsec...
2023-09-1113 minGone PhishingWhy Is MFA So Important to Online SecurityMulti-factor authentication (MFA) is an extremely important security measure that greatly decreases the chances of unauthorized access to online accounts. However, despite its significance, a lot of people, including MSPs and non-experts, still find it difficult to make it a regular practice. In this episode, Nick Wolf joins us to share some practical steps to help MSPs implement MFA effectively and enhance the online security of their users.Connect with Nick on Linkedin: https://www.linkedin.com/in/wolfnick/Want to find out more a...
2023-09-0617 minGone PhishingWhy Does Connor Swalm Care about Cyber Security Awareness?Cybercrime is a prevalent issue in our society, unfortunately. It's disheartening that some people and companies choose to stealing over honest work. My goal and part of the reason I started Phin Security is to bridge the gap between the cost of stealing and the cost of earning through ethical means. I believe that the risks associated with stealing should be higher in order to discourage individuals and companies from resorting to cybercrime. We need to encourage investment in legitimate work and reduce the prevalence of cybercrime.Want to find out more about Security...
2023-09-0414 minGone PhishingThe Importance of Cybersecurity EducationOur top priority for promoting cybersecurity awareness should be through education. As an MSP, we must focus on effective communication with our clients in order to ensure they are knowledgeable on the subject. This requires taking the time to sit down with them and teach them about common terms, as well as explaining how they apply in practical situations. By doing so, we can help them better understand the importance of cybersecurity and how to protect their digital assets.Want to find out more about Security Awareness Training? Check out Phin Securities: https://www...
2023-08-3017 minGone PhishingHow Should MSPs Be Using AIToday we raise the AI red flag again and talk with Adam Evans about how MSPs should be using this technology and more importantly the risks involved when using AI or large language models to do some of your tasks as an MSP.Connect with Adam Evans on LinkedIn: https://www.linkedin.com/in/grcadame/Want to find out more about Security Awareness Training check out Phin Securities: https://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-08-2816 minGone PhishingAre MSPs Ignoring Best Practices for the Sake of TimeThere is a growing concern that Managed Service Providers (MSPs) may be neglecting security in order to cut costs. It's crucial to prioritize proper procedures and avoid shortcuts to prevent oversights and expensive mistakes. Adam Evans from Simplex-IT returns today with a friendly reminder that if you don't have time to do it right, you don't have time to do it at all.Connect with Adam Evans on LinkedIn: https://www.linkedin.com/in/grcadame/Want to find out more about Security Awareness Training check out Phin Securities: https...
2023-08-2316 minGone PhishingHow Does SAT Align with Compliance FrameworksStarting with compliance is a great first step for any company looking to improve its Security Awareness Training. However, it shouldn’t be the ultimate goal. Compliance only offers a basic level of protection, and it is essential to exceed the standards to adapt security needs to the specific risks and vulnerabilities of the company. Therefore, it is important to consider what an ideal Security Awareness Training program should look like and how it can surpass compliance standards.Connect with Adam Evans on LinkedIn: https://www.linkedin.com/in/grcadame/...
2023-08-2119 minGone PhishingThe Current State of MSP VendorsAlthough the MSP industry is experiencing exciting innovation and attracting outside investment, it's important to avoid being lured by big dollars and focusing solely on the build-to-sell model. To truly excel as an MSP, it's crucial to strive for greatness regardless of the future of your company. Jason Slagle is here to offer some tips on how you can become a standout player in this rapidly growing industry.Connect with Jason on LinkedIn: https://www.linkedin.com/in/jslagle/Or at MSPGeek: https://mspgeek.org/Or at CNWR: https://www...
2023-08-1617 minGone PhishingWhat Are Third-Party RisksMSPs can often use Third-Parys risks to escape responsibility but for many, it comes down to their own internal weaknesses and policies. Jason Slagle joins us today to talk about how you can be more proactive in protecting your vendors from third-party risks.Connect with Jason on LinkedIn: https://www.linkedin.com/in/jslagle/Or at MSPGeek: https://mspgeek.org/Or at CNWR: https://www.cnwr.com/Want to find out more about Security Awareness Training check out Phin Securities: https://www.phinsec.io/
2023-08-1417 minGone PhishingIs the Future of Cyber Security Really Looking BleakOver the past few years, we have generated more data and information than in the entire history of humanity. This means that we have a greater need to protect our data, and the demand for professionals who possess the skills to do so is constantly increasing. However, there is hope. Jimmy Hatzell is back today to share how MSPs can capitalize on this opportunity.Connect with Jimmy on Linkedin: https://www.linkedin.com/in/hatzell/Want to find out more about Security Awareness Training check out Phin Securities: https...
2023-08-0900 minGone PhishingIs SSO Really Better?The answer to that question comes down to the implementation and today we are joined by Jason Slagle to discuss Single Sign-On. It's important to acknowledge that our security is only as strong as our weakest link. Therefore, we need to take every possible measure to ensure that our systems are protected against potential threats.Connect with Jason on LinkedIn: https://www.linkedin.com/in/jslagle/Or at MSPGeek: https://mspgeek.org/Or at CNWR: https://www.cnwr.com/Want to find out more about...
2023-08-0712 minGone PhishingWhat is PAM?Have you heard of PAM or Privileged Access Management? Today, Jimmy Hatzell is here again to shed light on why it is crucial for MSPs to implement Privileged Access Management in their systems, especially since MSPs are becoming increasingly vulnerable to cyber-attacks.Connect with Jimmy on Linkedin: https://www.linkedin.com/in/hatzell/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-08-0217 minGone PhishingHas AI Arrived or Is It All Just Hype?We’ve heard so much about AI changing how we do things but is the buzz justified? Jimmy Hatzell from Cyber QP is joining me today to give his predictions on when we’ll see AI integrated into our day-to-day lives. He will also share some valuable insights for MSPs to stay ahead of the game and embrace this evolving technology.Connect with Jimmy on Linkedin: https://www.linkedin.com/in/hatzell/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phin...
2023-07-3117 minGone PhishingHow Will AI Effect CybersecurityIn today's world, the term "AI" is widely used, and companies are eager to utilize this technology. However, it is often just a marketing gimmick. Today, I would like to explore the potential use of AI in social engineering scams. While it may not be effective in managing highly specific attacks, AI can still pose a threat in indiscriminate, non-targeted attacks that are commonly seen.New York Times Story: https://www.nytimes.com/2023/06/08/nyregion/lawyer-chatgpt-sanctions.htmlWant to find out more about Security Awareness Training check out Phin Securities
2023-07-2412 minGone PhishingHow to Improve Your Security Awareness Training and Reduce RiskAs an MSP, it's vital to obtain buy-in from clients for cybersecurity. Leaders may think they don't need it, but they are often the most targeted due to sensitive information access. Improving the cybersecurity culture is a crucial first step in protecting clients, and today I will share my thoughts on how you can best communicate this to your clients.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in...
2023-07-1914 minGone PhishingShould You Use YouTube to Grow Your MSP Business? (Part 3)In the final part of our series about using YouTube to grow your MSP, Tom Lawrence explains how to measure your channel's success using the right metrics. He also offers valuable advice on creating content that helped him receive over 600 service bookings a month.Check out Tom’s YouTube Channel here: https://www.youtube.com/@LAWRENCESYSTEMSWant to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in...
2023-07-1710 minGone PhishingShould You Use YouTube to Grow Your MSP Business? (Part 1)We're excited to have Tom Lawrence back for a three-part series where he'll be sharing tips on how to use YouTube to market your MSP business. Tom runs his own successful YouTube channel and will provide valuable insights on how to get started on the platform and why it's beneficial for your business.Links Tom mentioned:Storybrand: https://storybrand.com/Business Technicalities YouTube: https://www.youtube.com/@businesstechnicalitiesCheck out Tom’s YouTube Channel here: https://www.youtube.com/@LAWRENCESYSTEMSWa...
2023-07-1017 minGone PhishingHow to Keep Up with the MSP Community as a VendorJoining a community is essential for vendors to succeed, and Ray Orsini is back to follow on from our last episode. By being part of a community, vendors can build relationships based on camaraderie, trust, and transparency, which can lead to more opportunities for growth and success. Listen in as Ray shares tips on how to find the right community for vendors.Reach out to Ray on Linkedin: https://www.linkedin.com/in/rayorsini/Or check out OIT: https://oit.co/Want to find out more about...
2023-07-0518 minGone PhishingHow the MSP Environment Is EvolvingRay Orsini is joining me today, a guy who’s been in the MSP space for over 15 years. I ask Ray his perspective on the MSP industry's progress and how AI technology has enabled MSP personnel to concentrate on the more personalized aspects of the business, resulting in enhancements that benefit both the MSP itself and its customers.Reach out to Ray on Linkedin: https://www.linkedin.com/in/rayorsini/Or check out OIT: https://oit.co/Want to find out more about Security Awareness Training check ou...
2023-07-0318 minGone PhishingWhat Separates Good Vendors from Average VendorsIf you're searching for an MSP vendor, it's important to know how to distinguish a good one from an average one. A good vendor is transparent about their processes, they prioritize honesty and integrity to gain the trust of their customers. In contrast, an average vendor may be evasive or secretive, implying that they have something to hide. Tom Lawrance joins us again today as we explore the key qualities to look for in a reliable MSP vendor.Find out more about Tom here: https://lawrencesystems.com/about-us/Want...
2023-06-2820 minGone PhishingGetting Started in the MSP IndustryWelcome aboard the Gone Phishing boat, Tom Lawrence! Today, Tom will be sharing valuable advice on how to begin your journey as an MSP. Are you wondering if it's a good time to start? Stay tuned to find out.Find out more about Tom here: https://lawrencesystems.com/about-us/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-06-2619 minGone PhishingWhat Will It Take for People to Care About CybersecurityData breaches are happening more frequently these days, but it is surprising how many people fail to understand the seriousness of the situation. To improve security, every employee's behavior needs to change, but this is nearly impossible to achieve when they lack concern.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-06-2114 minGone PhishingHumans and the Desire for Convenience Over CybersecurityA common complaint I hear all the time when it comes to logging in, particularly with 2FA, is that it takes too much time and effort. However, this mindset is not only flawed but also dangerous. In this episode, I will delve into the reasons why and provide MSPs with strategies to tackle it.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-06-1415 minGone PhishingWhat MSPs Aren’t Getting Out of Their Current ProvidersChoosing the right MSP-friendly tools is crucial for managed service providers to do their jobs well, but not all providers meet their needs, hindering productivity. Careful evaluation is key when adding new providers, ensuring the perfect support and tools for success. Today I’ll help you elevate your MSP game and make sure you choose the right tools.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-06-0714 minGone Phishing3 Things You Can Do to Be More Cyber SecureRegardless of whether you are a large corporation or an individual, it is crucial to prioritize cybersecurity. In this episode, I will provide three practical tips to enhance online security and protect both yourself and your company from potential attacks.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-06-0514 minGone PhishingThe Future of CybersecurityBrian Mahon returns to look into his crystal ball and let us in on some of the technology and how it’s changing the cyber security industry He also shares his insights on the future of Cyber Insurance, will it even exist in the future? Find out on today’s episode.Connect with Brian on Linkedin: https://www.linkedin.com/in/brianmmahon/Need cyber insurance? Chek out https://ehdinsurance.com/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phin...
2023-05-3118 minGone PhishingWhat Is the Problem With Cyber InsuranceIt's great to welcome Brian Mahon back to the show! Brian is a certified insurance counselor, and today we'll discuss some cyber insurance challenges. If you’re an MSP you’ll want to make sure you check out my conversation with Brian today.Connect with Brian on Linkedin: https://www.linkedin.com/in/brianmmahon/Need cyber insurance? https://ehdinsurance.com/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on L...
2023-05-2916 minGone PhishingNavigating the Challenges of Human Vulnerability ManagementIt's difficult to change our own behavior, let alone change someone else's. Today I share with you the challenges we encounter in managing human vulnerability. Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-05-2413 minGone PhishingWhy Human Vulnerability Matters for EveryoneYou may think that because you’re only an individual or a small company, human vulnerability doesn’t matter to you, but today I want to give you some reasons why it does and why large enterprises aren't the only people who need to worry about cyber security.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-05-2212 minGone PhishingCyber Insurance 101I'm excited to have Brian Mahon, a certified insurance counselor, joining me on the Gone Phishing boat today to discuss my favorite topic... cyber insurance. Together, we'll explore how policies have evolved in recent years, particularly in response to the COVID-19 pandemic, and how companies now need to view cyber risk as being just as significant as risks associated with floods and hurricanes.Connect with Brian on Linkedin: https://www.linkedin.com/in/brianmmahon/Need cyber insurance visit: https://ehdinsurance.com/Want to find out more about...
2023-05-1716 minGone PhishingWhy Automation Is So Important for MSP TechniciansToday Kyle Spooner is back to talk about all things automation, why it’s beneficial for MSPs to embrace it, and what tasks you should be automating to save you and your technicians more time. Don’t forget to check out MSPGeekCON and grab your tickets: https://mspgeekcon.com/Connect with Kyle Spooner on LinkedIn: https://www.linkedin.com/in/kyle-spooner-4a9279127/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with C...
2023-05-1514 minGone PhishingWhat Makes Good MSP Technician TrainingToday we welcome back Kyle Spooner, Chief Executive of MSPGeek Con, to talk about MSP technician training, what levels different MSP Technicians need for various tasks, and how to spot well-trained technicians.Don’t forget to check out MSPGeekCON and grab your tickets: https://mspgeekcon.com/Connect with Kyle Spooner on LinkedIn: https://www.linkedin.com/in/kyle-spooner-4a9279127/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect wi...
2023-05-1015 minGone PhishingPutting the "S" back in MSPToday I want to talk about MSPs and who better to do that with than none other than the Chief Executive for MSPGeek Con, Kyle Spooner. If you want to learn how to grow a community to provide support, ideas, and resolutions to issues plaguing the Managed Services industry space then Kyle is your man!Connect with Kyle Spooner on LinkedIn: https://www.linkedin.com/in/kyle-spooner-4a9279127/Check out MSPGeek Con: https://mspgeekcon.com/Want to find out more about Security Awareness Training check out Phin...
2023-05-0814 minGone PhishingWill AI Make Us DumberToday I am joined again by Kyle Christensen in this episode, we discuss the impact of AI on our intelligence. AI is a tool that can make us more efficient and for some more creative. It can automate routine tasks and free up time for more important pursuits. However, AI cannot replace human critical thinking and creativity. It is up to us to use AI wisely to achieve our goals without becoming too reliant on technology.Connect with Kyle on Linkedin: https://www.linkedin.com/in/kylechx/Want to...
2023-05-0314 minGone PhishingPermission to SuckJoining me today is Kyle Christensen, a business strategy enthusiast, to discuss the importance of giving ourselves the freedom to fail. Together, we'll reflect on our personal experiences of falling short and Kyle will share valuable insights on how to establish clear expectations as an employer or employee.Connect with Kyle on Linkedin: https://www.linkedin.com/in/kylechx/Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https...
2023-05-0115 minGone PhishingHow Important Is Automation With a Security Awareness ProgramHow many hours of your technician's time is wasted on manual tasks? What are they doing over and over again that can be automated? Today I want to share with you how you can improve as an MSP by training your technicians on automation and at what point it’s best to start automating tasks.Want to find out more about Security Awareness Training check out Phin Securitieshttps://www.phinsec.io/Connect with Connor on LinkedIn: https://www.linkedin.com/in/connor-swalm/
2023-04-2614 minGone PhishingCyber Security Breaches and the Legal Ramifications for MSPsToday I’m joined again by Wes Spencer from Fithwall who I invited back to share with us a real-life cyber security breach story that cost the company hundreds of thousands of dollars plus some public embarrassment. So grab your marshmallows and join us around the campfire and let's learn from someone else's mistake. Wes Spencer is the Founder of Empath Cyber (empathcyber.com) you can follow Wes at: https://linktr.ee/wesspencerWant more from Wes? Check out his blog post on the best practices that lead to cyber insurance.
2023-04-2413 min