Shows
Agency AscendWhy Most Agency Owners Don’t Actually Own Their BookIn this episode of Agency Ascend, the core team dives deep into one of the most misunderstood topics in the insurance industry: contracts. Building on feedback from a previous acquisition-focused episode, the conversation explores how contract language determines who truly owns client relationships, carrier access, and long-term agency value. The hosts break down why many agents believe they own their book—when in reality, they may only be producing business for someone else.Chris, Jessica, and Chad unpack the difference between owning client data and owning carrier contracts, using MGA, captive-light, and network models to illustrate how re...
2026-01-2146 min
Crane TalkWhy Most Crane Insurance Programs Fail Long TermIn this episode of Crane Talk, the team sits down with Chris Thomas, CEO of Artes, a London-based MGA specializing in bespoke insurance programs for cranes, rigging, and heavy equipment. Chris walks Ron and Gene through the realities of crane and rigging insurance, from underwriting complexity to claims discipline and subrogation. He explains why many insurance programs fail after just a few years and why sustainable success requires experienced partners, accurate data, and a willingness to stay committed through both profitable and loss-heavy cycles.The conversation also explores broader industry challenges, including litigation exposure, nuclear v...
2026-01-2056 minAgency AscendAgency Ascend Reacts: Hard Truths About Growth, Exits, and RealityThis special reaction episode of Agency Ascend brings the full core cast back together to revisit and react to standout moments from earlier episodes. Producer Sir Isaac steps in as moderator, curating clips and guiding discussion as the cast reflects—sometimes seriously, sometimes humorously—on how those conversations land with hindsight. The episode blends industry insight with candid behind-the-scenes commentary, giving listeners context on why certain moments resonated and how perspectives have evolved. About the Show Agency Ascend is a podcast for insurance agents and agency owners who are looki...
2025-12-3127 minAgency AscendWhy Agency Acquisitions Are Exploding in 2026This episode of Agency Ascend digs into one of the hottest topics in the independent insurance world: acquisitions—why they’re accelerating, what drives agency value, and how owners on both sides can make the smartest decisions. Chad, Chris, and Jessica discuss why recurring revenue, private equity activity, and market shifts have turned acquisitions into a central growth strategy for agencies of all sizes. They also explore how aging-out owners, premium inflation, and the hard market have forced many agencies to rethink their future.They share real examples of acquisition pitfalls—from terminated contracts to bad servicing codes—...
2025-12-0345 minAgency AscendHow ICA is Reinventing Insurance Education with David AllenIn this episode of Agency Ascend, hosts Chad Brummett, Chris Sterlacci, and Jessica McBurney sit down with David Allen, Commercial Lines and Sales Instructor for Insurance Centers of America (ICA). David shares how ICA’s education model has transformed insurance training by prioritizing live, interactive learning that engages agents across the country — from beginners to seasoned professionals.He opens up about his journey from a teenage insurance agent to leading ICA’s national training initiative, explaining how humor, empathy, and real-world application make his sessions memorable. David also dives into the importance of coaching, self-awareness, and setting realis...
2025-11-0553 minAgency AscendMentorship Meets Metrics: How Growth Coaches Drive Agency SuccessIn this episode of Agency Ascend, Chad and Jessica sit down with CAA’s Growth Coaches, Mindi Monaco and Robyn Dallas, to discuss how growth coaching transforms independent agencies.Mind shares her journey from AAA captive agent to mentor and coach, while Robyn reflects on her path through underwriting and marketing before joining CAA. Together, they explain how their roles combine mentorship, analytics, and hands-on support to help agencies grow sustainably.Listeners will learn what a “day in the life” of a growth coach looks like—from tra...
2025-10-0845 minCrane TalkSocial Inflation and the Crane Industry’s Insurance Crisis with Aaron JacksonThis episode of Crane Talk features Aaron Jackson, EVP of Redstone Underwriters, providing an underwriter’s perspective on the challenges facing crane and rigging insurance. He unpacks the impact of social inflation, third-party litigation funding, and shrinking capacity in the casualty market. The discussion highlights practical tools like cameras, telematics, and strong contracts, along with emerging AI applications that are reshaping underwriting. Jackson underscores how early data submission and proactive risk management can materially improve terms for insureds.About the Show Crane talk is a podcast ho...
2025-09-301h 01Agency AscendStop Chasing Growth—Start Pursuing Alignment: Austin Jordan's StoryIn this episode of Agency Ascend, we sit down with Austin Jordan, a Regional Sales Manager with AmTrust Financial Services in the DFW area who shares his career journey, lessons from the field, and practical advice for agencies transitioning into commercial insurance. He talks about the importance of mentorship, building trust through service, and how agencies often solve problems clients don’t even know they have. More than just tactical advice, Austin opens up about what drives him: legacy, family, and purpose-driven leadership. This conversation is packed with insight for producers, agency owners, and anyone looking to gro...
2025-08-0652 minAgency AscendWhat I Wish I Knew Before Starting My Insurance Agency with Amanda HightowerIn this episode of Agency Ascend, hosts Chris and Chad sit down with Amanda Hightower, founder of Hightower Insurance Group. Amanda shares how a moment of divine inspiration led her to start her own agency, Which as been a hard journey of finding the right and the mindset, systems, and leadership lessons to build to the scale she has reached today.She walks through the emotional challenges of being a leader, how she invests in her team, and what it means to lead with both strength and compassion. From learning to say no, to creating space for...
2025-07-1654 minAgency AscendMarried Couple Builds Insurance Empire: The Crenshaw JourneyIn this episode of Agency Ascend, hosts Chad Brumit and Chris Sterlacci sit down with Diana and Ron Crenshaw of Elite Security Insurance. From military service to agency ownership, the Crenshaws share how their unique paths led them to buy and revitalize a struggling agency. They reveal how systems built from scratch, strong communication, and unwavering honesty with clients helped them grow rapidly—even during a hard market.The conversation touches on the emotional realities of buying a business, the importance of a mission-driven approach, and the power of being accessible and transparent with customers. Diana and Ro...
2025-06-2535 minCrane TalkWhat Safety Culture Looks Like When It Actually Works with Laura SchoeferLaura Schoefer, Senior Vice President of Claims at DUAL Specialty Construction & Transport, joins Crane Talk to share how she helped reimagine safety from a dry compliance function into a powerful company culture asset. From near-miss reporting campaigns to marketing safety wins, Laura’s team brings a creative, proactive approach that resonates with their workforce and clients alike.We dive into how communication strategy and human-centered leadership can lead to scaling a company's safety culture. Laura discusses how documenting incidents, sharing anonymized stories, and celebrating progress have transformed how employees view risk.This episode is...
2025-06-2455 min
AutoTalksUSMonday Special: We're BACK! Canadian GP, 2025 LeMans and More...We’re setting the stage for the 2025 Canadian Grand Prix with our top-three predictions, team power shifts, and a look at what Ferrari needs to do to stay in the hunt. Will Red Bull dominate? Can McLaren or Mercedes shake things up in Montreal?Then we dive into two hypercar stories turning heads this week: Porsche’s wild new 963 RSP — a one-off, street-legal Le Mans prototype built for Roger Penske — and Aston Martin’s no-rules Valkyrie LM track weapon. Only 10 will be made. We break down the specs, the vibe, and why both could shift the ultra-exotic landscape...
2025-06-0931 minAgency AscendThe $800K Bet That Paid Off: Wes Spencer’s Agency StoryIn this episode of Agency Ascend, hosts Chris and Jessica sit down with Wes Spencer, co-owner of Spencer Insurance DFW, for a masterclass in agency growth and strategic decision-making.Wes shares how he and his brother navigated the transition from a captive agency to full independence—one of only eight agencies nationwide to take advantage of Nationwide’s Partner Choice buyout. He explains how they built a thriving, referral-driven business by prioritizing relationships, client education, and niche commercial markets. Wes also dives into the role of faith and stewardship in leadership, and why long-term thinking beats chasing shor...
2025-06-0454 minCrane TalkInsurance is Breaking—Here’s What Smart Crane Operators Are Doing with Jason BaynardJason Baynard, an Inland Marine underwriter at AmWINS, joins Crane Talk to unpack the volatile world of heavy iron insurance. From his early days at Chubb to building custom underwriting programs, Jason has seen it all—and has strong opinions about what makes crane companies stand out today.We cover the difference between first-party and third-party coverage, the real-world impact of nuclear verdicts, and how tort reform is slowly reshaping the legal landscape. Jason explains how to make your company more insurable: document safety, install cameras and telematics, and tell your story at renewal.
2025-05-2740 minAgency AscendHow Referrals Built a Powerhouse with James Spencer of Insurance DFWIn this Agency Ascend episode, James Spencer of Insurance DFW shares his journey from the captive world to building one of the most respected independent agencies in the Career Agency Alliance. He explains how early frustrations with changing comp plans led him and his brother to take a long-view approach to starting their own agency. By prioritizing coverage over cost and educating clients with clarity, James earned unwavering loyalty—even operating without a website or ad spend.Listeners will hear James break down how his agency navigated the hard market of 2023–2024, maintained retention by offe...
2025-05-2145 minAutoTalksUS6 Hours of Spa, Cars & Coverica, and a NEW show structureThis week on AutoTalksUS, we’re kicking things off with a high-octane recap of the 6 Hours of Spa — a race filled with competition and chaos through the Ardennes. We break down the biggest moments, standout performances, and what this means heading into Le Mans. Did Ferrari redeem itself? Did Ford flex? You’ll get all the highlights, no fluff.From the track to Texas, we shift gears to the Cars & Coverica show — where the local car scene showed up and showed off. From tastefully modded builds to over-the-top “parking lot peacocking,” we talk about what’s real, what’s...
2025-05-1142 minAgency AscendSelling Insurance During a Hard Market with Cameron MooreIn this episode of Agency Ascend, Cameron Moore, founder of ProCo Insurance, shares how he built a thriving independent agency during one of the hardest insurance markets in decades. From abandoning law school to launching ProCo during COVID, Cameron’s story is one of resilience, mentorship, and relentless forward motion.He discusses the pivot from personal lines to commercial, hiring mistakes, and what it takes to actually lead a team. Cameron dives deep into his philosophy of overcommunication, tech adoption, and using psychology to better understand clients and employees. He also opens up...
2025-04-2440 minCrane TalkHow Texas Laws Are Shaping the Future of ConstructionIn this packed solo episode of Crane Talk, Ron and Gean dig into the Texas legislative session and what it means for crane operators, contractors, and heavy equipment companies. With nearly 8,000 bills under review, the team spotlights critical legislation that could impact everything from payment timelines and contract fairness to venue jurisdiction and incorporation-by-reference clauses.They also take on the issue of nuclear verdicts—disproportionately large legal settlements that are spiking insurance premiums across Texas. From discussing inflated medical costs and the role of plaintiff attorneys to calling for legislative reforms like caps on non-economic da...
2025-04-0855 minAgency AscendSean Munger on Playing the Long Game in InsuranceIn Episode 7 of Agency Ascend, we sit down with Sean Munger, a producer with an owner’s mindset, to unpack what it really means to play the long game.This episode is all about consistency, execution, and long-term thinking. Sean breaks down how he built trust with clients, developed a disciplined work ethic, and focused on delivering value over time, not just short-term wins.We also dive into:The importance of humility and mentorshipWhat sellers are really looking for in a buyerWhy carrier relationships an...
2025-04-0240 minAgency AscendHidden Risks of Agency Contracts and How to Avoid ThemMany agency owners assume they own their book of business—but the reality can be far more complicated.In this episode of Agency Ascend, we dive deep into the ownership dilemma that many agents face. While you may have control over client data, do you really own your carrier contracts? The difference could be the deciding factor in whether you can sell, scale, or exit your agency on your terms.Industry experts break down the pitfalls of captive models, the hidden ri...
2025-03-1240 minAgency AscendScaling an Insurance Business While Keeping Margins in CheckGrowing an insurance agency isn’t just about adding clients—it’s about building a business model that retains top talent, maximizes profitability, and scales efficiently. In this episode of Agency Ascend, industry experts discuss the challenges of thin margins, producer retention, and the financial realities of scaling an agency.One of the biggest shocks in the independent insurance world? Some producers are making more than the agency owners they work for. This episode breaks down:✅ Why top producers are earning $700K+ in commission and how agencies can stru...
2025-02-1942 minCrane TalkCost of Cranes: Rising Prices and Market Pressures with Craig MartinThe tower crane industry is feeling the squeeze—rising costs, increasing competition, and the ever-evolving world of construction are putting companies to the test. In this episode of Crane Talk, Craig Martin, from Sun Crain & Hoist, joins the cast to discuss the state of the tower crane market, including the impact of rising interest rates, tighter financing requirements, and shifting demand for high-rise buildings.From safety innovations and liability concerns to the struggles of staying competitive in an overcrowded market, this conversation sheds light on what it really ta...
2025-02-181h 15AutoTalksUSE4: The World of Auto Insurance w/ Josh JonesIn this episode, we’re diving into the world of collector car insurance with special guest Josh Jones of CoVerica Insurance. Whether you own a classic, an exotic, or a high-performance machine, understanding the ins and outs of proper coverage is key to protecting your investment.Josh brings his expertise to break down what makes collector car insurance different from standard policies, common misconceptions, and how to ensure you’re getting the right coverage for your prized ride. We’ll also discuss market trends, agreed value policies, and tips for keeping your car safe while maximizing its insura...
2025-02-091h 10AutoTalksUSE4 Teaser with special guest Josh JonesIn the upcoming episode of AutoTalksUS this Sunday, we welcome Josh Jones of Coverica Insurance, one of the leading experts in the industry, to break down the complex world of exotic, collector, and track car insurance. Whether you’re an owner, dealer, or enthusiast, understanding how to properly insure high-value vehicles is crucial.Josh shares insider knowledge on:✅ How exotic car insurance differs from standard policies✅ The biggest mistakes collectors make when insuring their cars✅ Track day coverage—what’s really protected when you push your car to the limit✅ Tips for brokers, buyers, and en...
2025-02-0500 minAgency AscendMentorship is Key for Insurance Agents’ GrowthAccess Plus is revolutionizing the insurance industry with a mentorship-driven approach that empowers agents to succeed in both personal and commercial lines. In this episode, the Agency Ascend team—Chad, Chris, Nikki, and Courtney—discuss the critical role Access Plus plays in providing market access, training, and personalized support. They share how the team helps agents meet carrier expectations, improve quote-to-bind ratios, and build sustainable, profitable books of business. Hear firsthand how mentorship, guidance, and the latest technological tools come together to ensure agents can achieve long-term success.Shares
2025-01-0835 minCrane TalkWhy Social Inflation is Driving Insurance Rates Up with Billy SmithIn this episode of Crane Talk, Billy Smith, Executive Vice President at NBIS, takes listeners through his extraordinary career in the crane and rigging industry. From his early days as a crane operator to leading safety and risk management initiatives across the U.S. and Canada, Billy's wealth of knowledge provides valuable insights into navigating the complexities of the industry. He explains how insurance premiums are shaped by jurisdictional differences, liability laws, and social inflation. Billy also highlights the critical role of contracts, training, and technology like telematics in mitigating risks and controlling costs.
2025-01-071h 03Crane TalkTexas Lawsuit Reform In the Crane Industry with Lee ParsleyIn this episode of Crane Talk, hosts Ron Thompson and Gene Greiner sit down with Lee Parsley, President and General Counsel of Texans for Lawsuit Reform (TLR), to discuss the pressing issues surrounding Texas' legal environment and its impact on the crane, rigging, and heavy construction industries. Lee explains how "nuclear verdicts," fraudulent medical claims, and third-party litigation funding are driving up insurance premiums and creating unsustainable financial pressures for small and mid-sized businesses. He also breaks down House Bill 19, a legislative effort to reduce lawsuit abuse in commercial vehicle cases, and why its...
2024-12-181h 02Agency AscendHelping Independent Insurance Agents Find Overnight SuccessIn this episode of Agency Ascend, we sit down with Jeff Brewer, Executive Director of the Independent Insurance Agents of Dallas (IIAD), to explore the dynamic world of independent insurance agencies. Jeff shares the long-standing mission of IIAD to empower agents with resources, education, and advocacy while addressing the unique challenges of transitioning from captive to independent models. From combating insurance fraud to leveraging technology like AI and Salesforce, this episode dives into actionable insights for growing and streamlining your agency.We also uncover how IIAD is shaping the future of the insurance industry through innovative workforce s...
2024-12-1136 min
What It Takes To LeadThe Future of Leadership: A Legacy of Growth and IntegrityIn this episode of What It Takes to Lead, Mike Sterling dives into the core leadership value of open and honest dialogue. Reflecting on his decades of experience in business and life, Mike shares the transformative power of authentic communication in building trust, resolving conflicts, and fostering a collaborative team environment. From navigating tough decisions to balancing personal and professional challenges, this episode provides actionable insights for leaders at every stage.This episode concludes this season of the podcast, but stay tuned. This wont be the last time you hear from the cast.If you...
2024-12-1059 minAgency AscendStruggling to Grow? Discover the Secret to Insurance Agency SuccessIn this episode of Agency Ascend, Isaac Smith, Chris Sterlacci, Chad Brumit, and Pat Mulady revisit the value Coverage Agency Alliance brings to its members. They discuss leveraging resources like growth coaches and Access Plus, navigating hard markets, and balancing independence with collaboration for growth.Shares:Isaac: “The Magic Of Thinking Big” by David J. Schwartz Pat: Story of Cortez burning the shipsChris: “Leaving Captivity" by James JenkinsChad: Value of relationshipsAbout...
2024-11-2038 minAgency AscendStrategic Alliances for Independent Agent EmpowermentWelcome to Agency Ascend, the podcast where we explore the journeys and strategies of agency owners and entrepreneurs who are scaling their businesses to new heights. In this episode we are introduced to Chris Sterlacci, CEO of the Coverica Agency Alliance (CAA), and special guest Mike Sterlacci, the Founder of CAA. In this episode they talk about the history, mission, and deliverables of the Alliance, and talk about the Agency Owners they serve. If you are a member of the Alliance, or are interested in learning how they can help your a...
2024-10-3041 minCrane TalkNavigating Legal Challenges and the Role of AI in Insurance ClaimsRon and Gene are back fresh from the Specialized Carriers and Rigging Association Conference in Phoenix, AZ. They recount stories of their time there, dig into the strategic importance of registered agents in determining lawsuit jurisdictions and how having the right agent location can mitigate legal risks. They also look at the impact of “social inflation” in the industry and some of the new AI tools people are trying to introduce into filing insurance claims.About the Show Crane talk is a podcast hosted by Ron Thompson and Gene Greiner, 2 high...
2024-10-0853 minWhat It Takes To LeadLessons in Leadership, Love, and Faith with Mike SterlacciToday’s episode is a lightening round for Mike Sterlacci. Listen in and Leir and Charlie ask Mike questions about Life, Love, Leadership, and what his remaining years hold. The conversations ranges from building a marriage around a shared faith, to facing death in your later years, to the highly controversial topics like pineapple on pizza.About the Show What It Takes to Lead is a podcast about Mike Sterlacci’s faith, family, friendships, and...
2024-09-191h 03Crane TalkBuilding a Crane Empire with Chad Skogsberg and Ginger CranesHow does a chance encounter with a crane operator turn into a successful business? Join us on Crane Talk as we welcome Chad Skogsberg, one of the founders of Ginger Cranes, who shares his incredible journey from the retail world to dominating the crane and rigging industry. From the serendipitous moment that sparked the idea of establishing Ginger Cranes to where he and the business are now. Listen in as one of Texas's finest crane companies joins the crew of Crane Talk.Follow Ginger Cranes:TikTok: @gingercranesWebsite:
2024-08-271h 11What It Takes To LeadBalancing Passion and Business: Navigating the Modern Business LandscapeEver wondered how top entrepreneurs differentiate between good and great business ideas? Join the cast for a discussion on balancing faith, family, and business in the modern world. Mike and the crew discuss knowing what opportunities to pursue, leveraging your strengths in leading the charge on a new idea, and when your passion is worth pursuing.Shares:Leif: Nuclear War: A Scenario by Annie JacobsenTony: Fearfully and Wonderfully Made by Paul Brand and Philip Yancey
2024-08-151h 14What It Takes To LeadAnsel and How Technology and AI is Transforming the Insurance IndustryOur latest episode offers fascinating insights from our special guest, Tony Smith, CPO of Ansel, who unveils the innovative vision behind Ansel and Coverica. The whole crew sits down to discuss where the fast paced technology world meets the slow to adopt insurance world and how listening and understanding user needs can lead to impactful problem solving for insurance agents and providers. Shares:Leif: A Practitioner's Guide to Business Analytics, The Allman Brothers BandT...
2024-07-111h 33Crane TalkUnderstanding Judicial Hellholes and Their Economic Impact on the Crane IndustryIn this episode of Crane Talk as we unravel the secrets behind top infamous jurisdictions that are being referred to as Judicial Hellholes in the Crane and Heavy Iron industry. Ron and Gene spend time spotlighting the notorious Fifth Circuit Court in Dallas, Texas, and Georgia's record-breaking judgments. They also dissect how Louisiana's judicial system is plagued by legislative influences, plaintiff-friendly practices, and high-interest third-party litigation funding. Together, we explore the economic ramifications of these legal challenges on businesses and residents alike, questioning the sustainability of operating in such environments.Link to the article cited in...
2024-07-0948 minWhat It Takes To LeadTransferring Company Ownership to Employees: Creating a Culture of OwnershipGet a behind the scenes look at the long talked about succession plan for Coverica. Today you’ll hear firsthand why Mike chose to transfer 30% of his company to its employees and how this move aligns with his core values, avoiding nepotism and boosting staff engagement. Mike’s thoughtful approach to succession planning and legacy building offers invaluable insights for any business owner contemplating their company's future.Succession planning isn't just about handing over the reins; it's about nurturing future leaders and ensuring business continuity. With insights from Rhonda Cox (Acting CEO of Coverica) and John Sutte...
2024-05-301h 17Crane TalkAccident Prevention & Forensic Reconstruction with Crane Expert Jim WiethornJoin us for a riveting journey through the high-stakes world of crane safety with Jim Wiethorn, the seasoned founder of International Cranes and Construction and Safety Solutions. As we tackle the summer boom in crane operations, especially in the sweltering Texas heat, you'll get an insider's perspective on the industry's resilience even in fluctuating economies. Dive into Jim's extensive background, from his time at Haag Engineering to his crucial contributions to crane safety standards and his academic work that highlights pre-lift meetings as a game-changer in accident prevention.Connect with Jim:Linkedin:
2024-05-281h 05What It Takes To LeadApplying the 4 Precepts in Business and in LifeEric Hurt returns to the podcast for a discussion about Mike’s 4 precepts and how they are used in CoVerica for conflict resolution, effective communication, and the nexus of faith and decision-making. The whole cast weighs in with personal anecdotes and professional insights that have shaped their journey after learning and adopting the CoVerica Ethos.Erik Hurt has 15 years of industry experience and takes pride in helping people protect the things that are important to them through a no-surprises approach to insurance. He’s a trusted advisor to his clients—from first...
2024-05-091h 24Crane TalkPutting Up With New Data Needs In Today’s Crane Insurance WorldStrap in for a deep dive into the insurance market's currents and undercurrents, where we unravel the tapestry of legislative endeavors like Texas House Bill 19, set to reshape the future of litigation costs. We're not just talking shop here; we're decoding the legislative language and exploring tech breakthroughs poised to revolutionize safety on job sites. Our conversation pivots towards the increasingly crucial role of data in today's insurance landscape, where Amanda lets us in on the rigorous demands of insurance renewals and the meticulous dance of onboarding new accounts.Today we...
2024-04-3053 minWhat It Takes To LeadAligning Career with Purpose: The Path to Cultural LeadershipMark Conley, takes us through his transformative journey, sharing the pivotal moments and hard-earned wisdom from transitioning out of General Mills to guiding a church and creating a flourishing consulting practice. It's a tale of aligning career with purpose, navigating family dynamics, and the introspective understanding of one's personality that can dictate both professional and personal success.Unravel the complexities of team dynamics with us as we examine the revolutionary Culture Index and its profound effects on organizations such as Coverica.We discuss real-life applications, from how we've used behavioral assessments to transform communication within teams...
2024-04-181h 01Crane TalkLegal Advertising and Soaring Insurance Rates in the Heavy Construction IndustryIn this episode, Ron and Gene outline the complexities of the crane and heavy equipment industry, shedding light on the stark realities of sky-high insurance premiums and the challenge of increasingly elusive reinsurance options. Today’s focus is on the tactics behind the aggressive legal advertisements that are more than just an eyesore on your morning commute; they're driving up costs and putting companies in the hot seat.Advertising has become a key tactic in the world of personal injury law, from Texas to all the other states in the country. They break do...
2024-04-1652 minWhat It Takes To LeadAssuming New Leadership Roles with Coverica's New DirectorsEver wondered how teamwork can elevate your sales game? Alison Nielson and Eric Hurt unveil the secret sauce: a blend of empowerment and collaboration that's turning Coverica into a sales powerhouse. We talk candidly about the transformative shift from solo competition to nurturing collective triumphs. Discover how fostering a culture of creativity and proactive problem-solving can not only electrify a workplace but also drive innovation and growth. Plus, you'll get a glimpse into how our new producer stock plan is changing the game for our team members.Alison Nielson joined the CoVerica team in 2018 where she...
2024-04-041h 10What It Takes To LeadMentorship Matters: Steering the Next Gen to Business SuccessJoin us as we sit down with Chris Sterlacci, Air Force veteran and Managing Partner at Covarrica Agency Alliance. He is also the son of our show’s host, Mike Sterlacci.Navigating the professional terrain with kin often means crossing a minefield of expectations. This episode doesn't shy away from the hard truths about the perils of nepotism and the importance of cultivating a culture where respect trumps popularity. Mike Sterlacy's mentorship philosophy within the family is a masterclass in balancing the fine line between offering guidance and allowing room for gr...
2024-03-071h 12Crane TalkNavigating the Impact of Thermonuclear Verdicts on the Crane IndustryThis episode peels back the curtain on the multi-million dollar jury awards driving insurance premiums through the roof and the concept of social inflation that's inflating costs across the board. We're unpacking the layered complexities of non-capped punitive damages, the evolving perception of big money, and the formidable hurdles introduced by third-party litigation funding that are flipping the script for companies in heavy hauling.Venturing further into the heart of the industry's battleground, we unravel Texas's legislative shake-up with House Bill 19, a beacon of hope for trucking companies plagued by liability claims. We explore how this...
2024-02-2747 minWhat It Takes To LeadBalancing Culture and Strategy in Agency MergersIn this episode you will meet John Sutter (EVP of Risk Management) and Andy Bracken (CRO) of CoVericaImagine navigating the tumultuous waters of agency mergers and acquisitions, where every decision can either forge a lasting legacy or signal the end of an era. Today, we dissect the complex dance between maintaining a company's culture and achieving top-line growth. This episode peels back the curtain on the personal factors that drive business decisions and the vital role of community service in our corporate identity....
2024-02-221h 14Crane TalkLegal Fears in the Crane Industry and How To Handle CatastrophesStrap in for a ride through the misunderstood landscape of crane accidents and the reality behind the statistics, where the culprit is more than just operator error. We're discussing the critical need for preparedness in the face of catastrophe, involving claims specialists and forensic engineers—because disasters don't wait for business hours. We also talk about the The Texas Crane Owners Association winter meeting, new legislation designed to protect crane companies in TX, and share what we have been up to recently.About the Show Cra...
2024-02-1345 minWhat It Takes To LeadThe Crucible of Leadership: Internal and External Struggles that Leadership FacesIn this episode you will meet Rhonda Cox, the Interim CEO of CoVerica. Her story is a testament to the enduring power of mentorship, resilience, and the foundational pillars of faith, family, and friends. This episode peels back the layers of leadership, examining the symbiotic dynamic between a visionary and an integrator—a relationship that is the lifeblood of innovation and operational excellence in any successful business. In this episode we engage in a raw dialogue about the internal and external struggles that leaders face—from navigating staff management to overcoming legal and financial obstacles....
2024-02-081h 18Crane TalkCrane Industry Giants on Construction, Legislation, and TelematicsCome hang out as we cover crane rigging, heavy construction, and the critical importance of insurance with Ron Thompson and Gene Greiner, two industry titans that have seen quite a lot in the crane insurance business.Cap off this episode with high-flying stories that illustrate the day-to-day exhilaration of insuring some of the country's most ambitious projects. Laughter might not be the first thing you associate with crane insurance, but when a Hollywood movie’s antics become part of the job, it's hard not to crack a smile. Beyond the humor, we offer grounded advice on st...
2024-01-1655 minWhat It Takes To LeadLeadership Resilience and Legacy Building with Paul KieslingOn this episode of the podcast, we open a treasure trove of leadership lessons and growth strategies, drawing from both personal transformation and the enduring wisdom of biblical figures like Moses. Today, you will meet Paul Keisling and hear about his experiences in behavioral science and empathy-driven mental healthcare to further color our conversation; thus, providing a rich backdrop for understanding the human dimension of business growth and succession planning.Paul Keisling is a senior consultant with The Center Consulting Group. Paul has over 40 years experience leading, building, and...
2024-01-111h 11What It Takes To LeadUnlocking Professional Growth Within An Employee-Owned BusinessOn this episode of the podcast, we wade through the fascinating journey of Coverica's transition to employee ownership. Mike's candid revelations illuminate how core company values and the power of patience are crucial when guiding a team through mental hurdles and fostering a culture of authentic accountability. Listen in as he addresses the importance of giving and community, the relationship between increasing your income and increasing your responsibilities, and how to figure out what motivates top performers with large egos.Shares:Leif: The Innovator’s Dilemma...
2023-12-281h 16What It Takes To LeadWhat It Takes To Give: Building a Business While Giving BackOn this episode of the podcast, Mike’s wife, Heidi Sterlaccie, joins the podcast to talk about how they built their company around giving. Heidi has been with Mike for over 30 years. During that time she saw the ups and downs of the building of Coverica and today she shares what she and Mike did to keep their faith and relationship strong, as well as the role giving has played in their lives (both personally and professionally)Shares:Leif: NYT’s DealBooks Summit Garrett: ...
2023-12-141h 09What It Takes To LeadSuccess in Sales (and Leadership) Begins With a RelationshipOn this episode of the podcast, Eric Hurt joins the podcast to talk shop and sales with Mike and the crew. Eric Hurt is the Vice President of Personal Lines and has worked for CoVerica for over 15 years. Together, Eric and Mike share their insights on how sales has (and hasn’t) changed over the years, what it takes to be successful in sales, and also what it looks like to practice the four precepts to do the right things for the right reasons as a salesman.Sh...
2023-11-301h 02What It Takes To LeadThe Three Types of FriendshipsOn this episode of the podcast, Mike invites Ralph Heffelman onto the show to talk about their friendship of virtue and history together in business. Ralph and Mike share how they met and continued their relationship professionally and personally throughout the years, and what it meant to their development and growth. Mike also takes a moment to share his definition of the three (3) types of friendships, and how to go about identifying them.The Three Types of Friendships:Friendships of UseFriendships of Pleasure F...
2023-11-161h 01What It Takes To LeadSelling Your Company To Your EmployeesOn this episode of What It Takes To Lead, Mike shares how he intends to leave a legacy that takes care of his employees even after he is gone. The crew talk about the problems that come up when a company sells and what Mike would like to do differently to stay in line with his faith, his principles, and the culture he has helped build at CoVerica.Shares:Charlie: The Waking Up meditation appGarrett: Sermons by ...
2023-11-021h 03What It Takes To Lead3 Ways to Deal With EmployeesOn this episode of What It Takes To Lead, Mike digs deeper into his 3 ways of dealing with employees. The crew also talk about company culture and building community, the importance of having employee roles fit personalities, and when to let someone go.The three ways to engage your employees:Help them find contentment in their work, Help them to understand and achieve the KPIs to reach their career goals, orHelp them build their resume so they can go somewhere else.
2023-10-191h 09What It Takes To LeadBusiness Leaders Need A North StarOn this episode of the podcast, our hosts talk about leadership and doing the right things for the right reasons in business. You will hear from Mike on thinking long-term as a business, and why finding your “North Star” is so important for effective business leaders. Also, Mike shares the three (3) ways CoVerica treats its employees and the impacts of servant leadership.The three ways to engage your employees:Help them find contentment in their work, Help them to understand and achieve the KPIs to reach their career goals, orHel...
2023-10-051h 02What It Takes To LeadThe Four PreceptsOn this episode of the podcast, hosts Garrett Cooper and Leif Hurst, producer Charlie Hooper, and CoVerica Founder and Chairman Mike Sterlacci discuss the importance of faith, family, friendships, and business lessons. Mike shares his insights from the CoVerica Agency Alliance dinner and emphasizes the need to transition to a concierge-style business model. The hosts then discuss Mike’s “Four Precepts” and the future vision for CoVerica.The Four Precepts:Die to self (i.e., set aside your pride, biases, prejudices, and personal history)Actions sought to suppor...
2023-09-141h 05
Ask Me MD: Medical School for the real worldJim Patterson - Business Insurance 101Jim Patterson of Agape Healthcare Partners, a member of the CoVerica network, discusses different types of business insurance integral to physician practices. For more information about Agape Healthcare Partners, please visit https://www.agapeins.com/If you have questions or ideas for a show, send us an email at questions@askmemdpodcast.com. Hear the latest podcast at http://askmemdpodcast.com or through your favorite podcast directory.
2020-09-1831 min
Power Women In InsuranceRhonda Cox- Developing the Culture Your Insurance AgencyRhonda Cox is the vice president of operations with CoVerica insurance in Dallas. She seeks and connects industry partners and associates.In this episode of the Power Women in Insurance Podcast, Teresa speaks with Rhonda as she shares her insurance journey that began at a young age in the claims side and has evolved to client service. She explains how at CoVerica they have adopted tools that develop their culture and make working as a team effective. Listen in to learn why a career in insurance is proving to be more interesting and lucrative in r...
2020-09-0932 min