Shows
Speak Up! Effective Communication10 Tips For Public Speaking: Tip #3 Know Your Audience [E082]Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today:"Know your audience." It's tip number three on just about every public speaking list. But I want to slow down on that word—audience. What picture does it put in your head?If you're imagining a passive crowd waiting to receive your message, I want to challenge that. The real question isn't "Who's watching me?" It's "Who am I communicating with?"In this episode, I dig into some communication theory—the old...
2026-02-1625 min
Speak Up! Effective Communication10 Tips For Public Speaking: Tip #2 Practice Practice Practice [E081]Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today:Every time I hear people talk about practice and it’s connected to public speaking … I feel the need to tear down some misconceptions on this.A lot of times, people think rehearsing their speech is all this means. Memorizing. Repeating.Practice is so much deeper than that.I tie in many elements of Toastmasters and my martial arts background in this episode.I also take the “Practi...
2026-02-0928 min
Speak Up! Effective Communication10 Tips For Public Speaking: Tip #1 You Are the Medium [E080]Thank You To Our Partners AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn Our Episode Today:A water bottle mishap lead to a backpack saturation which caused me to have to air out my bible outside of it’s jacket… and in the process - I uncovered a Toastmasters ‘bookmark’ that has “10 Tips for Public Speaking,” I had planned and been drafting episodes on that topic before I left some of the ideas behind to pursue other scenarios - and today it dripped back into my mind and flowed into some additional i...
2026-02-0222 min
Consultancy Growth PodcastHow Specialising Earned bpmd Long-Term Programmes with Multi-Billion-Pound Companies with Liam O’Neill & Sam LewisCraig is joined by Liam O’Neill and Sam Lewis, senior leaders at bpmd, a consultancy that works with large, complex organisations to build lasting process, transformation, and change capability.Over the last decade, bpmd has grown from three people working out of a spare room with a single client into a specialist consultancy trusted to support enterprise-scale transformation programmes. Their work spans global organisations, complex operating models, and long-running change initiatives where process, data, and execution genuinely matter. They are particularly well known for helping organisations turn platforms like SAP Signavio into something that delivers real bu...
2026-01-3044 min
Speak Up! Effective CommunicationFour Questions That Stop the Elevator Ride [E079]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today:I begin with a recollection of my grandfather, Pat O'Neill. When clients were trapped at a less-than-forthright shop (or any business) with increasing costs, he referred to this as "an elevator ride."This episode builds on our awareness that such rides are still a reality in the industry today.In episode 77 we discussed a values-based client education model that shops can adopt to avoid putting their clients through the...
2026-01-2626 min
Speak Up! Effective CommunicationSocial Media Detox with Tracy Capriotto [E078]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today:I’m joined by our producer, Tracy Capriotto! I’ve been in conversation with Tracy on the topic of the social media delete I did in the middle of last year, and I’ve been pretty happy with that choice!Fortunately, Tracy also managed a break from social media as well, and maintained it since her return from the “Carm Cruise.” She shared some valuable insights in her recent pull-back from social med...
2026-01-1942 min
Speak Up! Effective CommunicationValues Based Client Education [E077]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, InBoundWatch Full Video EpisodeIn Our Episode Today:I had some recent conversations that heightened my awareness to a sales approach that, I feel, give me as much discomfort as it does clients in any repair facility.I wanted to take the time to talk about my most hated experience in the transmission shop - having to call clients with subsequent findings AFTER they had already authorized initial repairs.My discomfort lately… was hearing about a sale ap...
2026-01-1219 min
Speak Up! Effective CommunicationShould We Encourage New Customers to Wait? [E076]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn Our Episode TodayIf you're like most service advisors, you get uncomfortable when a first-time customer wants to wait. I get it - the pressure, the packed schedule, the preference for phone control. But that discomfort is costing you something massive: the chance to turn a visitor into a client for life.I'm going to share why proximity matters more than you think. You'll hear about transmission pans, cramped offices, and why some of...
2026-01-0529 min
Speak Up! Effective CommunicationCommunicating Quality Control [E075]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIf you've tried to implement a quality control system before and it fell apart, you're not alone. Over 90% of shops I talk to have no documented QC process - and many who start out approached it excited… but then slowly lose momentum and revert back to old habits.I'm going to discuss why previous QC attempts fall flat. I'll explain why red marks on your inspection forms aren't failures - they're wins - and how documenting catches be...
2025-12-2929 min
Speak Up! Effective CommunicationRetire These Phrases - Build More Trust [E074]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today, I tackle something that's been bothering me for years - the phrases we use in automotive service that we THINK build trust, but actually destroy it.As we get to the end of the year, it's a good time to reflect on habits we'd like to leave behind. I've chosen five common phrases that, in my strong opinion, need to be retired. You've probably said at least three of them this week without...
2025-12-2224 min
Speak Up! Effective CommunicationWhen Competitors Speak Down, You Speak UP! [E073]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Whether you're a business owner, client service advisor, manager, or mechanical specialist, you WILL eventually be confronted with negative talk from within our own industry. It's usually not blatant. It's often subtle. It always puts the industry in a bad light.It hurts ALL of us whenever it happens.How we conduct ourselves in these moments sets us apart as true ambassadors for the...
2025-12-1528 min
Speak Up! Effective CommunicationWhat to Do When a Customer Pushes You Past Your Limit [E072]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:Have you ever lost your cool with a client?Many of us have been there.My story here is about a situation that was completely impossible for me to help with - but I was trying my best to help with - and the client remained defiant anyway…I’ve told this story many ways- and I remember the first time I ever won table topics at m...
2025-12-0821 min
Speak Up! Effective CommunicationDeclined Repair Protocols Every Shop Should Follow [E071]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today:We are diving into one of the most stressful moments in our profession, when a client declines a critical safety repair and your mechanical specialist is standing there saying "they can't drive that." We wont be talking about winning the approval or being a better salesperson. Sometimes the client simply cannot or will not invest in the repair, no matter what you say. So what do you do next?
2025-12-0117 min
Speak Up! Effective CommunicationI Heard My Grandmother's Laugh [E070]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:I was sitting in my office rounding out the work day. It was about 5:30. As I was tapping away at the last lines of the last emails - I heard something like my grandmother's laughter in the other room.I should tell you, my grandmother passed in 2017, there is no way I heard her actual laugh.Then I heard it again. I heard my grandmother laugh. It really...
2025-11-2424 min
Speak Up! Effective CommunicationSEMA vs. AAPEX: Spectacle is Killing Meaningful Connection [E069]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:It was a busy week in Vegas at AAPEX and SEMA! Walking through those halls, I kept thinking about 2017—the year I met Chris Cloutier at AAPEX. (See Episode 64) That conversation changed my life. It led to everything I do now. And this year, I kept asking myself: Could that have happened today?Something has shifted. SEMA is where the action is. AAPEX was quiet. Vendors are chasing SEMA's crowds, ge...
2025-11-1727 min
Speak Up! Effective CommunicationThings My Grandpa Said: "Some Joe Paluka." [E068]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:It was a hot day in Phoenix—August 9, 2022.I was in a boardroom delivering a demonstration on digital workflow to stakeholders in a large national organization. I began the demo portion of the presentation by adding a fictional customer to the dashboard.The name: Joe Paluka.I paused and told the audience that today—although I use this name in every demo and have hundreds of time...
2025-11-1026 min
Speak Up! Effective CommunicationWhen That Podcast Invite is a SCAM! [E067]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:We need to talk about those pesky scam emails inviting you to be a guest on an obscure podcast!I sometimes think scams are SUPER obvious and no one could fall for them… but then some of my associates started asking me for advice about replying to some of those invites and I realized… we need to talk about this.For legitimate podcasters, this has rendered cold outreach to p...
2025-11-0328 min
Speak Up! Effective CommunicationAcres of Diamonds with Mike Edge [E066]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today:It was my pleasure to host a friend of mine, Mike Edge, who himself is a host on the “Gaining Traction Podcast.”Mike interviews a lot of folks in the auto-repair industry, focusing mostly on tire businesses.I settled on the title of our episode AFTER the conversation I enjoyed with Mike. It is based on one of Mikes favorite books he’s read, which we discuss at the tai...
2025-10-2757 min
Speak Up! Effective CommunicationHow To Get Out Of A Ticket! [E065]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:I was sitting on hold for an active support ticket recently… the apple phone I’ve been using for three years started having an issue… and for some weird reason I made a connection to a book I read back when I was a teenager: “How to get out of a speeding ticket.”I can’t remember the title exactly - but that may have been the title, I’ve failed to find...
2025-10-2026 min
Speak Up! Effective CommunicationHow I Met Chris Cloutier, and Why You Should Go to AAPEX! [E64]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeI'm sharing a story I don't tell often - my first time attending AAPEX (Automotive Aftermarket Products Expo) in 2017.At the time I first attend - I had just left the family business, was traveling on my own dime, and was a week away from starting a new job (which didn’t go quite as planned). Being alone in a city that doesn't appeal to me - but through providence, found a few good friends, wound up...
2025-10-1331 min
Speak Up! Effective CommunicationPessimism Aversion [E063]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:I start heavy in this one, my friends.I start describing a phone call many years ago that resulted in the deaths of seven people.The tele conference that preceded the launch of the Space Shuttle Challenger.Pessimism aversion.This is an important topic - and one I will strongly encourage you to take the time to hear out.You’ll get a...
2025-10-0637 min
Speak Up! Effective CommunicationWelcoming Fresh Perspective with Quinn Butler [E062]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today:This one started when an email landed in my inbox from my former colleague and friend of the show, Jeremy Glassco. It was one of those emails that landed at just the right time.Jeremy was e-introducing me to his newest team member, Quinn Butler. Quinn recently graduated college and before she joined AppFueled.I actually chuckled at the email, because Jeremy indicated that Quinn had been asking s...
2025-09-2950 min
Speak Up! Effective CommunicationMy Mistake - Sorry! [E061]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today: I felt inspired to discuss personal accountability.We all make mistakes, and I know first hand the difficulty of confronting them head on with admission and apology. Ironically, as difficult as it seems, it is the easiest course to a practical resolution and restoration of goodwill.I don't believe in collective guilt but, am a bigger fan of individual responsibility. On this show we talk about effective communication, but the k...
2025-09-2228 min
Speak Up! Effective CommunicationServing Single Mom's Through Auto Repair with SparkHope Automotive [E060]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our episode today - I welcome Autumn Gray to the podcast, a service consultant with SparkHope Automotive in the Denver Colorado area. Our loyal listeners know from Episode 058, my guest Helen shared what it is like being a single mom who couldn't afford vehicle repairs - and wished there was a program to help. Today, we get to hear from someone who's on the front lines of making that wish a reality for other women....
2025-09-1545 min
Speak Up! Effective CommunicationDeveloping Diagnostic Skills with Matt Fanslow and Shaun O'Neill [E059]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn Our Episode Today:Many of our loyal listeners have heard me mention my older, little, brother Shaun, or you have heard me jesting with host of Diagnosing the Aftermarket A-Z, Matt Fanslow…Today you get to see us sit in the room and have a genuine conversation!I notice in my day-to-day interactions with aftermarket professionals, that many of the businesses I interact with are lacking a real diagnostic specialist on th...
2025-09-0855 min
Eye On A.I.#282 Chris O'Neill: How GrowthLoop is Using Agentic AI for Real-Time, Personalized MarketingMarketing is changing forever. In this episode of Eye on AI, host Craig Smith sits down with Chris O'Neill, CEO of GrowthLoop and board member at Gap, to explore how agentic AI and GrowthLoop's Compound Marketing Engine are transforming the way brands connect with their customers. Chris shares how GrowthLoop applies AI on top of modern data clouds like Snowflake, BigQuery, and Databricks to automate audience targeting, personalize campaigns in real time, and accelerate experimentation loops. He explains why speed and iteration matter more than ever, how compa...
2025-09-0253 min
Speak Up! Effective CommunicationThe Reservationist Role in Retention [E057]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:I’ve invited my friend Rui Martins to return for Part Two of our conversation on the repair shop role focused on communication. We discussed this topic in episode 22 - and I point just about every repair shop I work with to the concept of creating a reservationist position in their staff. I was introduced to this concept first with my former coach, Bob Greenwood, whom we lost in 2021 to an u...
2025-08-2551 min
Speak Up! Effective CommunicationBehind the Mic with Tracy Capriotto [E056]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn our Episode Today:Craig O’Neill hosts his BOSS!Director of Content/Producer - Tracy Capriotto, joins the podcast to discuss her communication journey - which led her to LEAD the Remarkable Results Toastmasters Club as Club President in the 2024-2025 term.As the Immediate Past President, Craig invites Tracy to reflect on all she has learned by saying YES to taking a new role and stretching past her comfort zone....
2025-08-1855 min
Speak Up! Effective CommunicationBelieve Your Customers: The Pontiac Parable [E054]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, ExpressWatch Full Video EpisodeIn this episode - Craig has some fun with an old anecdote that intends to reminds us how important it is to take a customers complaint seriously - even when it sounds absolutely ridiculous!The old story is about a man whose new Pontiac will not start ONLY if he goes and picks up vanilla ice cream… but if he buys other flavors, like strawberry or chocolate.While this story may not be the be...
2025-08-0422 min
Speak Up! Effective CommunicationAdaptive Communication with Rhonda Lea [E053]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today:In this episode we’ll hear about Rhonda’s communication journey and how her relationship with Jimmy has lead to a new path speaking and presenting on topics loyal listeners of Speak Up will certainly appreciate.Rhonda Cites George Bernard Shaw with one of her favorite quotes sums:“The single biggest problem in communication is the illusion that it has taken place.”What we say seems clear to us...
2025-07-2846 min
Speak Up! Effective CommunicationA Simple formula for Artful Story Telling [E052]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeWOTDGregarious gre·gar·i·ousadjective1. (Of a person) - Fond of company sociable.2. (Of animals) - Living in flocks or loosely organized communities3. (Of plants) - Growing in open clusters or in pure associations…No matter the situation you find yourself in, storytelling is one of the most important things we can do to create shared experiences as humans. They help us understand each...
2025-07-2118 min
Accredited Investors Only | Presented by Accredited LifeRaising Millions Without Cold Calls, The Organic Investor Strategy with Craig McGrouther | 042In this episode, I’m joined by Craig McGrouther, Director of Business Development at Lone Star Capital, for a deep dive into his evolution from realtor to capital raiser in the multifamily investment world. We cover how Craig broke into private equity, what makes Lone Star’s syndication model successful, and how content, relationships, and deal execution fuel their growth.Craig also unpacks the structure behind Lone Star’s tax-exempt affordable housing deals, what their acquisitions team looks for in a competitive market, and how he educates himself and his investors to make informed decisi...
2025-07-1843 min
Speak Up! Effective CommunicationMillennial Stats [E050]Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode today - We’re discussing some current millennial insights.Yep. Everyone’s favorite generation to reference is now well into their 40’s and comprises a significant portion of the job market today.While on the surface - the aftermarket (and everyone else) appeared to struggle to connect with this generation - millennials are now shaping the aftermarket.Our panel today is pure 100% Millennial -featuring our host Craig O’Neill, wh...
2025-07-0751 min
Speak Up! Effective CommunicationDid You Hear what JD Power's Press Release says about Communication? Reviewing the 2025 ASI [E045]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn Our Episode today we’re diving into the ASI - The annual report from JD Power that measures client satisfaction amongst major brands in the non-dealer auto repair world - which we affectionately call the “Aftermarket”Today’s Word of the Day is:ExtrapolationNounnoun: extrapolation; plural noun: extrapolationsthe action of estimating or concluding something by assuming that existing trends will continue or a current method will rem...
2025-06-0234 min
Speak Up! Effective CommunicationOn Memorial Day with Brandon Crusha USMC (RET) [E44]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn this episode of Speak Up - our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to talk about what Memorial day means to him.Brandon served in the United States Marine Corp and was deployed multiple times to Iraq.He invites our listeners to enjoy their day - and reflect on the gift that was given to them by those who paid the ultimate price.Brandon specifically referenced a...
2025-05-2615 min
Speak Up! Effective CommunicationEarn Your CSP (Certified Speaking Professional) With Jimmy Lea [E043]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today: Our host Craig O’Neill welcomes friend and newly minted Certified Speaking Professional - Jimmy Lea to talk about his journey! The NSA Certified Speaking Professional (CSP) designation is a notable achievement that involves many phases of approval. This is a hard earned achievement, which to our knowledge, has never been attained by an individual within the aftermarket before now!You can check out the details of the pro...
2025-05-1947 min
Up in Your Business with Kerry McCoyReprise | Craig O'Neill, Legendary Arkansas BroadcasterRandy Hankins was born in 1950, growing up in Warren, AR. Going by his stage name, Craig O'Neill has spent 50 years in the broadcast business, with the last 24 of those being at Little Rock, Arkansas’s THV11. O’Neill officially signed off for the last time as news anchor on December 29, 2023. Before TV, Craig had a successful radio career on KKYK and then B98.5, where he was famous for his prank phone calls. Eventually, O'Neill made the transition from fun-loving radio personality to respected TV news anchor. Craig has since interviewed Presidents and music icon Dolly Parton alike. He has danced on t...
2025-05-1654 min
Speak Up! Effective CommunicationBeing a Barnabas! with Evangela Brumfield [E042]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today: Listeners will recall the Pilot Talk (Episode 34) with Austin Brumfield - and this time our host Craig O’Neill welcomes Austin’s amazing wife, Evangela, to the podcast!Evangela is a pilot, an Airframe and Powerplant Mechanic, and a missionary.As mentioned with Austin, the Brumfields are joining Arctic Barnabas Ministry’s (ABM) which will take them and their aviation skills to the remote regions of Alaska. ABM aims to...
2025-05-1242 min
Speak Up! Effective CommunicationJust Call Your Clients! With Hunt Demarest [E041]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today, we welcome guest Hunt Demarest, CPA ABV.Hunt is the host of Business by the Numbers and, as our host Craig O’Neill will tell you… Hunt uses words really well for a numbers man!This episode came to be after Craig found himself on a walk and listening to one of Hunts recent episodes, Episode 163 - Where are my customers? It’s a great episode on getting to the root of...
2025-05-0538 min
Speak Up! Effective Communication"Desmarting" or Device Discipline with Jeremy Glassco [E040]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today, our host Craig O’Neill welcomes founding sponsor and friend, Jeremy Glassco to discuss the potential merits and the root of the desire to step away from devices and “de-smart” with regards to phones.Our loyal listeners will remember Jeremy from Communicating With Questions: Jeremy and the Jungle [E006].In this conversation Jeremy makes a perfect sounding board for Craig to bounce ideas off of - as he verbalizes some of his...
2025-04-2849 min
Speak Up! Effective CommunicationDevice Discipline: The War Against Notifications [E039]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeTodays Show Post - Our notes today will be in a different format, written by our host.Welcome to another episode of Speak Up - Effective communication.Your place for focusing on elevating our communication skills in the auto repair industry - I’m your host Craig O’Neill…. I want you to ask yourself a question today - each time you receive a notification on one of your devices:Do I ne...
2025-04-2131 min
Speak Up! Effective CommunicationProving Everyone Wrong - Drew Van Der Weide Speaks Up! [E038]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeOne of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O’Neill!Today’s guest is Drew Van Der Wiede.A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!Drew was also one of the brave attendees who took the...
2025-04-1435 min
Speak Up! Effective CommunicationFamily Dynamics in the Auto Industry with Maryann Croce [037]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our episode today:Craig is talking about family business dynamics with Maryann Croce - Fellow Toastmaster at Remarkable Results Toastmasters, fellow Transmission Repair professional, and industry friend who knows the good - but understands the struggle so often described when you combine business and family.Fittingly…Today’s Word of the Day is:Neoptismnep·o·tismnounthe practice among those with power or inf...
2025-04-0748 min
Speak Up! Effective CommunicationVision Hi-Tech Training & Expo Speech Workshop Takeaways with Chris Cloutier [E036]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn this episode, Craig O’Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.As with most things - there are unexpected outcomes, and the positive outcomes from this co...
2025-03-3145 min
Speak Up! Effective CommunicationThe Edge of a Generation - with Darren McLea [E035]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeToday’s guest is Darren Mclea - whom our host, Craig O’Neill has been friends with since meeting the Mcleas (virtually) in 2018. In those days, Darren and Craig were working together on projects for adopting technology - but today’s episode goes much farther back than that!Both Darren and Craig were born in the early 80’s and as such - carry similar generational experiences. While sometimes referred to as “Xennials,” Craig prefers to introduce himself as an...
2025-03-2450 min
Speak Up! Effective CommunicationPilot Talk - Communicating with my CFI [E034]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWe’re speaking up… WAY up in this episode - as our host Craig O’Neill welcomes his friend and Certified Flight Instructor (CFI), Austin Brumfield, to the show.Anyone responsible for training people to do things new will enjoy takeaways from Austin as he emphasises the importance of communicating calm, clear, and accurate when training student pilots.Also - It’s travel season - and if you’ve followed the news in 2025 - booking a flight can feel a little ove...
2025-03-1745 min
Speak Up! Effective CommunicationShow Up and Show Out - Speech Contest Recap [E033]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundIn this episode - our host, Craig O’Neill welcomes two guests from his home Toastmasters club, Dylan Jayce and Evan Wisner. While Evan is familiar to our loyal listeners as - Dylan will be a new voice - and you’ll hear about the journey Dylan has been on as he represented Grand Rapids Toastmasters - Club 404 in the recent Area level speaking competition.That’s right - there is such a thing as competitive speaking!The title...
2025-03-1055 min
Speak Up! Effective CommunicationThis Sucks! - And It Works! [E032]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundIn this episode, our host Craig O’Neill welcomes his friend and colleague, Brandon Crusha to discuss a simple but often uncomfortable topic among practitioners of change.The slogan: “This Sucks - and it Works!”Craig was inspired to discuss this topic with Brandon after reading a post about slogans that don’t really work well - and the phrase above was suggested as an alternative to some others.This stood out, because Craig has literally stood in a room wi...
2025-03-0326 min
Speak Up! Effective CommunicationA.P.A.C. Effective Communication and Problem Solving- Do It! [E031]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundEarly 2018 our host, Craig O’Neill attended multi-day training session by Dennis McCarronIn this episode - Craig invites Dennis to highlight one of his favorite takeaways from that training.Of course - the takeaway is an acronym…A.P.A.C.AcknowledgeProbeAnswerConfirmAPAC is a pragmatic model for solving problems that can be applied in nearly every walk of life.From taking an u...
2025-02-241h 00
Speak Up! Effective CommunicationBalancing Technology to Better Our People with David Boyd [E030]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Craig O’Neill, welcomes his friend and communications expert, David Boyd, as our guest. Listen up to hear the thoughtful conversation between David and Craig across a variety of topics and questions related to the phones skills of your staff, AI use in the world today, and the outlook for the future.A key question: “Will the job of the service advisor still exist?”As AI solutions seem to become more and more sophisticated - the question has career advisors wonderin...
2025-02-1738 min
Speak Up! Effective CommunicationAiming for Supermedium [E029]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In our episode today - Craig introduces listeners to a concept that has helped to shape his own journey, the concept of being “Supermedium.”This concept is related to fitness goals and how people often do not focus their goals on very specific objectives - which can lead to wasted effort and actually hinder you in many cases. The goal is to be strong enough—or said differently, have the right strength for a specific task. SUPERMEDIUM.There are a few ref...
2025-02-1021 min
Speak Up! Effective CommunicationThe Steps Before a Low Score [E028]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In this episode, Craig is concise as he reflects on the timeless wisdom of Martin Luther King Jr. and how his principles of nonviolent conflict resolution remain highly relevant today. Inspired by recent readings of King’s works, specifically his iconic Letter from Birmingham Jail, Craig explores how these lessons can be applied to resolving conflicts in everyday life—even in situations as modern as addressing negative reviews.This thoughtful discussion acknowledges the historical context of King’s writings while highlighting their enduri...
2025-02-0320 min
Speak Up! Effective CommunicationNetworking at Conference with Confidence [E027]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Conference season is here, and it’s time to get ready for some incredible industry events! In this episode, Craig shares his excitement for the upcoming Institute Summit in Jacksonville, Florida, and reflects on how attending conferences has shaped his career—from being a learner and attendee to becoming a speaker, sponsor, and vendor.If you’re new to the conference scene or feeling overwhelmed, this episode is packed with tips to help you make the most of your experience, no matter your p...
2025-01-2732 min
Speak Up! Effective CommunicationAsk the Host! Evan asks - Craig Answers [E026]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In our episode this week - roles are reversed!Our host Craig O’Neill allows himself to be interviewed by a friend of the show - Evan Wisner.This is one of those conversations you can turn on - laugh, and learn with.The reason for this role reversal? Evan had suggested it would be good for our listeners to get a chance to hear more about the journey which led Craig to develop a passion for focusing on...
2025-01-2058 min
Speak Up! Effective CommunicationK.I.S.S. - Keep It Simple [E025]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In today’s episode, Craig dives into an acronym that’s deceptively simple yet surprisingly difficult to master—KISS: “Keep It Simple, Stupid!” We explore the challenges of simplifying communication, especially in specialized industries like auto repair, where jargon can create barriers rather than build trust. Join us as we examine why breaking complex ideas into plain language is a critical skill for professionals, advisors, and leaders. Plus, don’t miss our Word of the Day: Esoteric! We’ll unpack its meaning and r...
2025-01-1324 min
Speak Up! Effective CommunicationUnmatched Intentionality - The Lost Art of Letter Writing [E024]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The idea of this podcast is to stretch our comfort zones and grow.Growth isn’t automatic or instant - it’s a journey.In this episode Craig takes you on a thought process that came about from an article that was shared - with him that highlighted to real security breach to texting infrastructure in the US thanks to state sponsored hackers. The article lead to conversations with and eventually a subtle joke that that perhaps we should revisit the a...
2025-01-0621 min
Speak Up! Effective CommunicationCommunicating On Growth with Darrin Mallett [E023]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The idea of this podcast is to stretch our comfort zones and grow.Growth isn’t automatic or instant - it’s a journey.In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. Craig and Darrin meet regularly on software implemen...
2024-12-3039 min
Speak Up! Effective CommunicationThe Repair Shop Role Focused on Communication - The Reservationist [E022]Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Our host Craig O’Neill welcomes his friend Rui Martins from Evolve AD. Rui is a coach and trainer for our Canadian neighbors in the North. Listeners will appreciate this conversation which is focused on a pivotal role listeners will be keen to introduce to their shops.It’s a role that focuses on communication, serves clients well, and will set your shop apart with deliberate authenticity in our new age of automated artificiality.The role is ‘The Reservati...
2024-12-2347 min
Speak Up! Effective CommunicationImposter Syndrome [E021]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode - host Craig O’Neill goes further into the topic of public speaking anxiety.Familiar guest, Evan Wisner is back again with additional insights into Imposter Syndrome - which plagues the mind of experts in any field - particularly when they are called on to speak up!In addition to touching on elements of the Dunning Krueger effect - there is a debate which (probably remains unsettled - you’ll have to decide!) on whether speakers shou...
2024-12-1635 min
Speak Up! Effective CommunicationLitany Against The Fear of Public Speaking [E020]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode - our host, Craig O’Neill and regular guest, fellow toastmaster, and friend of the show, Evan Wisner, dive into the root of the fear of public speaking. Also known as glossophobia - it is a fear that is shared with 76% of all people.Evan speaks on this topic with the heart of a counselor and the mind of an emotional intelligence (EQ) expert. It’s appropriate that this topic follows episode 019 - Reframing - as Evan highlights the si...
2024-12-0933 min
Speak Up! Effective CommunicationReframing [E019]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode, Craig O’Neill tackles the all-too-familiar feeling of “I’m not ready for this.” It’s a common feeling that is shared among speakers or presenters. In Episode 18 with Kent Bullard - the topic of “Imposter Syndrome” also came up - and in many ways this episode carries thoughts from that robust and enjoyable conversation.Craig tackles this topic with a thought process that occurred to him after revisiting episode 2 of Speak Up. In his conversation at AAPEX 2023 with Carm Caprio...
2024-12-0220 min
Speak Up! Effective CommunicationThe Stories That Shape Us: With Kent Bullard [E018]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode of Speak Up - our host Craig O’Neill welcomes his friend and Instructor Kent Bullard from the Institute to discuss the impact of stories and speaking. This will be one of many conversations with Kent because, as you will see, these two have a characteristically great time discussing their journeys and share in plenty of hearty laughter. This episode is recommended to be listened to in a hot tub with a green smoothie… this will make more sense as you l...
2024-11-2542 min
Speak Up! Effective CommunicationOrienting Towards Improved Client Relating Capability [E017]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeWith slower days becoming common, many shops have turned to short-term fixes. Our host Craig O’Neill advocates for a long-term retention strategy that emphasizes relationships.In this episode, Craig breaks things down in three parts. First he explains how he came to embrace the term “Client Relating Capability,” and the influencers who’s lessons helped him solidify his feelings on this point into more easily articulated thoughts and beliefs. Next, he introduces the concepts from an old art...
2024-11-1826 min
Country Outdoors | A Field And Stream ProductionStyles Haury | Country Outdoors Podcast w Mary O’Neill Phillips #57On this week’s episode of the Country Outdoors Podcast, Mary sits down with rising country music talent Styles Haury for a lively conversation about the intersection of country music and outdoor life. Signed with Warner Chappell in Nashville, Styles has written for major artists like Craig Morgan, Craig Campbell, Jimmie Allen, and penned Luke Bryan’s #1 hit “Country On.” He dives into the inspiration behind his latest project, God’s Grocery Store, an album filled with songs for fellow outdoorsmen and women. Styles also shares the incredible story of his 2023 archery hunt in Maine, where he set the state reco...
2024-11-141h 23
Speak Up! Effective CommunicationArtificial Intelligence: We Have Some Concern! With Dan Vance [E016]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeOur world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.Joining us as our guest is Dan Vance from Shop Dog Marketing.Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak...
2024-11-1148 min
Speak Up! Effective CommunicationSpeaking of Halloween - Fun with Story Telling [E015]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeIn this episode - our host Craig O’Neill welcomes (now) familiar friend of the show, Evan Wisner to have some fun telling a Halloween story. Evan and his brother both enjoy the art of story telling and in this episode we get a chance to hear a story that was based on Evan’s own experiences in the woods of Northern Michigan.Story Telling is an old art form, and one that takes a great deal...
2024-11-0434 min
Speak Up! Effective CommunicationWhat Your Opt-Outs are Really Telling You [E014]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeEpisode Summary:In this episode of Speak Up, host Craig O'Neill takes a deep dive into how auto repair shops can use digital communication to better navigate slow business periods. Craig challenges the widespread use of mass text blasts during these times, highlighting the potential risks to long-term customer relationships. Instead, he emphasizes the need for authentic, customer-centered communication that goes beyond transactional marketing.Craig also introduces the "Five Hurdles" that shops must overcome...
2024-10-2825 min
Speak Up! Effective CommunicationTough Talk: Tips for Calmly Tackling Controversial Topics with Evan Wisner [E013]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeThe title of this show, Speak Up, might spark some funny reactions—some may assume it’s all about raising your voice on big issues. That’s not entirely off, but there's a right and a wrong way to talk about important, controversial, or shall we say, passionate topics.In this episode, our host Craig O’Neill welcomes back a friend of the show and returning guest, Evan Wisner! Evan, a therapist and counselor, brings his expertis...
2024-10-2139 min
Speak Up! Effective CommunicationEffective Communication in Your Weekly Huddle with Josh Parnell [E012]In this episode Craig welcomes his friend Josh Parnell. Josh and Craig have both had the pleasure of working with Christian Brothers Automotive (CBA), and it was at events organized through CBA that Craig initially had the opportunity to see Josh speak.Josh has some great stories and eagerly demonstrates his heart for cultivating leaders in shops and teaching on concepts which help leaders communicate more effectively.Topics are focused on the importance of regular team huddles and Josh’s Five rules for effective communication.Speak Up listeners will recognize a number of fami...
2024-10-1448 min
Speak Up! Effective CommunicationEliminating Filler Words [E011]In this episode, we’re diving into the topic of filler words—those little sounds and phrases like "um," "uh," or "you know" that creep into phone calls, meetings, presentations, and everyday conversations. While nearly everyone uses filler words, they can become a problem when they’re habitual and detract from your message.We’ll explore why filler words happen and their relation to anxiety or the fear of losing control in conversations. The good news is that while filler words are natural, they can be simple to address once the problem is acknowledged! We’ll offer pr...
2024-10-0717 min
Speak Up! Effective CommunicationShut Up! [E010]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:This Episode emphasizes the importance of pausing and leaving space for others to absorb information and engage with the things we’re speaking about.Whether you’re an advisor that talks themselves out of a sale - or an enthusiastic and passionate speaker that just has a hard time remembering to breathe, you’ll find yourself in good company listening and learning on this topic. Watch Full Video EpisodePausing is HARD.Experienced speakers and beginners all benefit...
2024-09-3023 min
Speak Up! Effective CommunicationCommunicating in Crisis - Part Deux [E009]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeIn the previous episode Craig told the story of a serious encounter while on his regular evening ruck. Telling a story that is still being ‘experienced’ is a challenging matter! Common advice for communicators is to be cautious about speaking on things you are still going through - it can be difficult while facets of an event are still being processed.This episode serves as a consolidation of further takeaways after some decompressing.Fur...
2024-09-2320 min
Speak Up! Effective CommunicationThe Cemetery Incident: Reflecting on Crisis Communication and Compassion [E008]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeOn the evening of August 29th - Craig was on his early evening Ruck when he found himself confronting a cemetery vandal.In this episode he shares details from the event along with sometimes serious - sometimes whimsical takeaways from this ordeal. This event triggered an abundance of reflection for Craig regarding the challenges faced when communicating under stressful circumstances. From word choices - to frantic calls - and de-escalation.In conversations wi...
2024-09-1633 min
Speak Up! Effective CommunicationThe Price of Assumptions: Cecil Bullard's Eye-Opening Lesson on Family [E007]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeIn this episode we explore how assumptions have the power to destroy relationships.This episode was first planned back in May of 2024 when Craig was at the HQ for the Institute of Automotive Business Excellence in Ogden Utah. Craig and Cecil Bullard were outside discussing communication topics while taking in the scenery of the Mountains in the early morning. When Cecil suggested this topic and told a portion of the story it became clear th...
2024-09-0959 min
Remarkable Results Radio PodcastCommunicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing PodcastToday, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and...
2024-09-0458 minSpeak Up! Effective CommunicationCommunicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing PodcastToday, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and...
2024-09-0458 minThe Auto Repair Marketing PodcastCommunicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116]Today, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and...
2024-09-0458 min
Remarkable Results Radio PodcastCommunicate Like a Pro: Tips and Mistakes with Craig O'Neill [E116] - The Auto Repair Marketing PodcastToday, we're excited to have a special guest with us, Craig O'Neill, a seasoned communication expert.In this episode, we'll dive into Craig's unique approach to effective communication in the auto repair industry. We'll explore how he defines and measures communication success, the art of creating positive first impressions, and the crucial role of clear, transparent interactions in building client trust and retention.We'll also discuss the impact of personalized communication, the importance of networking, and strategies for handling difficult conversations. Plus, Craig will share his insights on overcoming unexpected challenges in public speaking and his top-tier advice for shop...
2024-09-0458 min
Speak Up! Effective CommunicationCommunicating With Questions: Jeremy and the Jungle [E006]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeThis episode begins with a simple premise. Craig recognizes his friend and former co-worker, Jeremy Glassco, as an excellent communicator and a man who asks great questions.Shortly after introducing Jeremy- you’ll see what Craig means!While exploring the topic of conversational questions, Craig invites Jeremy to explain his communication journey - which is a unique one.Jeremy was raised in the jungles of Papua New Guinea. The son of a...
2024-09-0249 min
All About The Gers PodcastSpecial Guest Craig Moore & build up to Old FirmJoin Ricki Neill, Derek Ferguson and Charlie Miller tonight at 7pm discussing everything Rangers. Special guest 'Craig Moore'Thank you to our sponsors.Avia Signs - https://www.aviasigns.com/The JR Group - https://www.thejrgroup.co.uk/Plugdin Business Solutions - https://plugdin.co.uk/DB Dental Care - https://dbdentalcare.com/reflexblue - https://reflexblue.co.uk/The Right Software - https://therightsw.com/Dev Provider - https://www.devprovider.com/The Rangers Lotto - Use...
2024-08-2847 min
Speak Up! Effective CommunicationDiscussing D-Day + 80 Years [E005]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeA lifelong student of history - this episode began as a serious topic of interest for Craig - and evolved into multiple conversations with a special guest. For our listeners, we took our time with this episode and it was reviewed with careful consideration due to the significance of the subject.On June 6, 2024 - many of us in the free world paused to recognize a significant anniversary. The 80th anniversary of D-Day.D...
2024-08-2638 min
Speak Up! Effective CommunicationFriction is a part of Feedback with Chris Cloutier [E004]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeThis week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback.Even for people with above average communication skills - the necessity to give feedback is often one of the most uncomfortable situations regularly faced in our lives and careers.In...
2024-08-1936 min
Speak Up! Effective CommunicationThe Communications Journey Starts with Listening [E001]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:In this introductory episode of the "Speak Up: Effective Communication" podcast, host Craig O'Neill emphasizes the importance of effective communication in both personal and professional contexts. Craig shares his journey of improving his communication skills, highlighting active listening and genuine interest in others. Craig and Carm Capriotto discuss their experiences with Toastmasters and the significance of overcoming the fear of public speaking. The episode sets the stage for future discussions aimed at fostering better communication skills among listeners.Show Notes Watch...
2024-07-2819 min
Speak Up! Effective CommunicationDiagnosing Communication Problems A to Z [E002]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeRecorded Live at AAPEX 2023 Carm Capriotto, Craig O'Neill, and Matt Fanslow to discuss the launch of a new podcast by Craig O’Neill ‘Speak Up: Effective Communication,’ focusing on communication and leadership in the automotive industry. They explore the importance of effective communication, challenges in family businesses, and the impact of fear and ego on workplace interactions. The episode emphasizes the need for better communication skills, understanding emotional dynamics, and embracing change for professional growth.Show Notes
2024-07-2829 min
Speak Up! Effective CommunicationWhere Are We Communicating From? [E003]Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:Watch Full Video EpisodeIn this episode of the "Speak Up: Effective Communication,” Craig shares a recent experience speaking at a local Autowares Council meeting held at the excellent facility of Westside Auto in Holland Michigan.With a nod to the appreciation for the venue—and yes, the challenges of presenting from a repair bay on a muggy summer night—we get a glimpse of the importance of tailoring presentations to the environment.Part one of this episode was in...
2024-07-2824 min
The Butch and Chris ShowEpisode 46 - Craig O'Neill on Radio in the 70's & 80'sCraig O'Neill has been a number one rated morning DJ and knows a few things about radio! After an illustrious career in radio, Craig moved to television where he had a second career as an award winning news anchor. To top it off, he is also one of the funniest humans on the planet. Join us as we talk about the topic of Radio in the 70's & 80's and why real local radio is rare these days.
Link: Craig O'Neill - Lashonda Reid Prank Call
2024-04-0255 min
Main Street MoxieEpisode 37: Craig PetersonSend us a textCraig Peterson’s moxie is a well-conditioned muscle, one of the many that he’s developed as a professional athlete in the Arena Football League (AFL), Indoor Football League (IFL), and the National Arena League (NAL).Craig’s moxie has been built by long hours of doing the work and responding to setbacks with a can-do mindset, mental toughness, consistency, adhering to his routine, teamwork, and listening to his trainers and coaches. He believes in competition—against himself and others—accompanied by fun. For Craig, without the fun to accompany the hard work...
2024-02-121h 12Up in Your Business with Kerry McCoyCraig O'Neill, Legendary BroadcasterRandy Hankins was born in 1950, growing up in Warren, AR. Going by his stage name, Craig O'Neill has spent 50 years in the broadcast business, with the last 24 of those being at Little Rock, Arkansas’s THV11. O’Neill officially signed off for the last time as news anchor on December 29, 2023. Before TV, Craig had a successful radio career on KKYK and then B98.5, where he was famous for his prank phone calls. Eventually, O'Neill made the transition from fun-loving radio personality to respected TV news anchor. Craig has since interviewed Presidents and music icon Dolly Parton alike. He has danced on t...
2024-02-0253 min
The Reflect-On Podcast#5 - Craig O'Neill - Giving for Growing, Redefining Wealth, and Turning Shyness into a SuperpowerCraig O'Neill is currently the CEO of IWave, an organization that empowers nonprofits to engage in deeper philanthropic pursuits for a greater societal impact, amongst several other things. He is also a loving family member, an expert in the fintech field, and plays an inspiring role in his community.Craig substituted the life of a career-musician for one of an entrepreneur, and he truly believes it's one of the best decisions that he has ever made. As he theorizes, it is important to understand what your motivations behind your greatest pursuits in life are rather than merely...
2024-01-2135 min
Chris Cotton Weekly BlitzMaximizing Efficiency in Auto Repair Shops with Autoflow's Craig O'Neill [E109]This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingClick here to learn more about AutoLeap and schedule a demo:AutoLeap Link: http://bit.ly/3GRgO88In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching interviews Craig O'Neill from Autoflow, formerly known as Autotext.me...
2023-04-2446 min
Remarkable Results Radio PodcastMaximizing Efficiency in Auto Repair Shops with Autoflow's Craig O'Neill - Chris Cotton Weekly BlitzThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingClick here to learn more about AutoLeap and schedule a demo:AutoLeap Link: http://bit.ly/3GRgO88In this podcast episode, Coach Chris Cotton from Autofix Auto Shop Coaching interviews Craig O'Neill from Autoflow, formerly known as Autotext.me, about the company's name change and their personal experiences.They discuss their...
2023-04-2446 min
Gain TractionEnsuring Customers’ Cars are Safe, Reliable, and Efficient With Craig O’Neill, Vice President of Training at AutoflowCraig O’Neill is Vice President of Training at Autoflow, formerly Autotext.me. Starting at a young age, Craig gained priceless experience at his family’s transmission shop, serving in a variety of roles including Service Manager, Technician and Business Manager. Craig’s greatest interest is in technology and since 2018, when he joined Autoflow, he has developed training processes to support shops launching digital systems. In this episode… How can a tire and auto repair shop ensure the safety of a customer’s vehicle while potentially increasing the number of services a customer desires? Is it better to complet...
2023-04-0531 min
Gwatney UnpluggedCraig O'NeillCraig O'Neill is a legend in Arkansas broadcasting. Known for his zany morning show work on B98.5 and KKYK - Craig is a man of many talents including creating and voicing characters and airing incredible prank phone calls. Craig moved to television as a frontman for THV11 News. He is also known for his appearence on the Ellen Show.
2022-12-2130 min
Leaders In PaymentsCraig O'Neill, CEO of VersaPay | Episode 187My guest this week is a Canadian native with a degree in computer science and a lifelong passion for music. In fact, before he decided to go corporate, he was the lead guitarist in a breakthrough band with a passion for clean-cut stardom. Versapay CEO Craig O’Neill started his corporate journey in wealth management before coming to the more pivotal side of payments, but never left his guitar behind.For those of you who may not know, Versapay is a fintech company with a focus on both software and payments to simplify and automate A/R. Th...
2022-10-0636 min
A Better Way With Real EstateRent-to-Own Made Simple, with Craig SibbettCraig Sibbett is a Private Advertising & Locate Specialist working mainly in Real Estate with ten years of experience in the business. His clients generally include personal investors and select agents looking for properties all over the US and internationally. Craig helps the team at BKW Property Solutions to locate the most suitable buyers for rent-to-own homes. What you’ll learn about in this episode: How Craig ended up moving from ranching into assisting people in finding suitable properties to rent-to-own How Craig finds great buyers and explains the rent-to-own process to them Why Craig’s clients pref...
2021-09-0831 min
Favorite Funny with Carl KozlowskiCraig O'Neill InterviewIn the debut episode of "Favorite Funny," host Carl Kozlowski interviews Craig O'Neill, the King of All Media in Little Rock, who was a top deejay for nearly 20 years before becoming the local CBS anchorman. Craig shares the top funny stories from his childhood, career and marriage - and Carl and Craig trade some of the funniest stories you've ever heard about Bill Clinton - in this hilarious episode!
2021-04-1245 min
Gin & TeaGin & Tea Episode 2 - Ceylon Tea, Haysmith's Spice Apple and Ginger Gin with special guest Whitley Neill Gooseberry GinThe second episode of Gin & Tea featuring special guest Em, who introduces us to Haysmith's Spice Apple and Ginger Gin along with Whitley Neill Gooseberry Gin. Craig tries Ceylon Tea and Mez aka Sophie tries a mystery gin we'll find out about at a later date.
Take a sip and enjoy!
Episode is clean, bar one swear from Craig hence why having to label as explicit...
Music from Pixabay
Music by astrofreq from Pixabay
Episode art taken by...
2021-02-1938 min
Life & LaughsCraig O'Neill - Legendary Radio and TV PersonalityLegendary Radio and TV Personality, Craig O'Neill is honored for his fifty one years of broadcasting on this fun and exciting episode of Life & Laughs Podcast with Johnny Sanchez and Elias Isreal! We go back in time and relive how Craig got his start in radio, some of his fondest memories, his move to television news, and getting to talk to his Idol Johnny Carson. We find out his biggest blooper of all time on the air as an Anchor for THV 11 in Little Rock, Arkansas. Craig also re-broadcast some of his old radio spots from when he first began...
2020-11-2158 min
Country Outdoors | A Field And Stream ProductionCraig Campbell | Country Outdoors Podcast w Mary O’Neill Phillips #6Craig Campbell talks about his outdoor and Nashville life an much more!
Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-10-2829 minCountry Outdoors | A Field And Stream ProductionCraig Campbell | Country Outdoors Podcast w Mary O’Neill Phillips #6Craig Campbell talks about his outdoor and Nashville life an much more!
Learn more about your ad choices. Visit megaphone.fm/adchoices
2019-10-2829 min