Shows
Why such a fussEpisode 94 - All you need to know about Covert Employee MonitoringAre your employees under watch without knowing it? In Episode 94 of our podcast, I sit down with Human Resource Consultant Julie Marsh to talk about the truth behind covert monitoring in the workplace. We explore what covert monitoring actually is, why some organisations turn to it, and the serious impact it can have on employee trust, morale, and company culture. We also break down the GDPR, HR and ethical considerations every employer should be aware of before even thinking about implementing it. If you're a business leader, HR professional, or simply curious about how privacy and performance intersect at...2025-06-1317 minWhy such a fussEpisode 93 - What Happens During OnboardingHere’s the Inside Scoop What really happens during new starter onboarding? Whether you're an HR professional, business owner, or a new employee curious about the behind-the-scenes, this episode is packed with valuable insights! In Episode 93 of our podcast, I team up with HR Consultant Julie Marsh to discuss the onboarding process—from essential training like ISO, health and safety, and compliance to understanding security protocols and internal social media guidelines. We also unpack the often-overlooked data protection aspect of onboarding: What kind of personal data is collected? Who has access? And how GDPR and employee legislation guide these prac...2025-06-0620 minWhy such a fussEpisode 92 - When should New Hires gain access?When should new employees get access to your organisation’s systems and data —before onboarding or after?
In the 92nd episode of our podcast, I sit down with HR Consultant Julie Marsh to discuss a question that many employers get wrong but can’t afford to ignore: the timing of system access for new hires.
We explore what’s at stake when access is given too early, why security and data protection should guide your decision-making, and how to balance efficiency with responsibility. Whether you're an HR professional, data controller, or business owner, this conversation unpacks...2025-05-3017 minWhy such a fussEpisode 91 - The Data Side of Onboarding: What Every Employer Needs to KnowAre you onboarding someone new?
You’re taking on a mountain of personal data, and how you handle it matters more than ever. In the 91st episode of our podcast, I sit down with human resource consultant Julie Marsh to discuss the legal and data protection responsibilities every employer must tackle during the employee onboarding process. From checking right-to-work documents, running references and security checks to reviewing social media and handling sensitive personal information, it’s all part of the hiring journey. But if you're not managing that data carefully, you could be exposing your business to unne...2025-05-2322 minWhy such a fussEpisode 90 - Is choosing software a business or an IT decision?Is your business using software the smart way or just getting by? In the energising 90th episode of my podcast, I’m joined once again by Jonathan Cozens, author of Clarity Driven, to dive into practical lessons from the second part of his book on using software wisely in business management. We explore how software fits into modern business automation, why professionals often undervalue their role in tech decisions, and how fear can cloud business judgement. Jonathan and I shared real-life insights on the importance of customising tools to fit your business needs. Whether you’re choosing new tools or q...2025-05-1640 minWhy such a fussEpisode 89 - How to make business strategic and informed decisionsTogether with Jonathan Cozens (author of Clarity Driven) I explore how the principles in his book link directly to smart, responsible data handling in today’s business environment. We kick off with what inspired Jonathan to write the book and dive into why assuming things in business—without data—is a risky game. From there, we dissect how data-driven decision-making can transform how organisations operate and why data is not just useful but the lifeline of any modern business. We also chat about the kinds of data security businesses should have in place and how making data protection part of you...2025-05-1329 minWhy such a fussEpisode 88 - Reputation Risks you didn't expectWhat if your work chat wasn’t so private after all?
In this episode, I discuss with Laura Palmariello, a fellow Data Protection Consultant, how internal communications present on the organisation's chat system, such as Teams, Slack, WhatsApp and so on —can seriously backfire.
We explore how gossip, offhand comments, or casual complaints among staff can damage your organisation’s brand, breach confidentiality, or even spark legal trouble when leaked externally. From reputational risks to GDPR implications, we discuss why organisations need to create a culture of thoughtful communication and accountability across the board. If you’re...2025-04-2413 minWhy such a fussEpisode 87 - The Why, The What and the How of GDPRDo You Think GDPR is just about paperwork and policies? Then You Should Think again! In the eye-opening 87th episode of our podcast, I have with me Laura Palmariello, a fellow Data Protection Consultant, to break down the what, why, and how of GDPR in a way that’s clear, relatable, and totally un-intimidating. We discussed what GDPR really means beyond the buzzwords, why it’s absolutely essential for businesses and organisations of all sizes, and how you can get it right—without losing sleep!
So whether you’re just starting to think about compliance or you’re looking...2025-04-2417 minWhy such a fussEpisode 86 - Is doing Nothing an option?What happens when businesses ignore regulations and brush it under the carpet?
In this episode of my podcast, together with Julie Marsh, from Apiary Solutions a HR Consultancy, we dissect the risks organisations face when they decide to ignore regulations and fail to uphold proper data culture practices. We discuss the common mistakes and risks organisations make, the hidden dangers of poor data culture, and how these missteps can lead to compliance issues and reputational damage. If you're in Leadership or handling sensitive data, this conversation is packed with valuable takeaways to help you stay compliant and...2025-04-0708 minWhy such a fussEpisode 85 - Employee Data in Succession PlanningSuccession planning is crucial for business continuity, but are you handling employee data the right way?
In the 85th episode of my podcast, I discuss with Julie Marsh, a Human Resource Consultant, the role of data protection in succession planning and why organisations must be cautious when managing high-level employee information.
We explore the risks of mishandling sensitive data, the importance of GDPR compliance, and practical steps to ensure that succession plans align with data protection laws. Are you in HR, leadership, or simply curious about the intersection of data protection and business strategy?
2025-04-0209 minWhy such a fussEpisode 84 - How to measure an organisation's data cultureHow strong is your organisation’s data culture? In the 84th episode of my podcast, I discuss and explore with Julie Marsh, a Human Resource Consultant, how businesses can assess and measure their data culture. We talk about what indicators reveal whether your organisation is truly data-conscious. Are employees aware of data protection principles? Is data being used ethically and efficiently? We cover practical ways to evaluate your company’s approach to data, and tips to strengthen a culture of trust, compliance, and smart data handling. As a business owner, or someone passionate about data protection, this conversation is pack...2025-03-2106 minWhy such a fussEpisode 83 - What is a Subject Access Request and how to handle itHave you ever received a Subject Access Request (SAR) and felt unsure about what to do as a business owner or organisation?
Then you should pay attention to this podcast. Together with Julie Marsh, a Human Resource Consultant, I break down what SARs are, why they matter, and how businesses can handle them effectively. We explore organisations' legal obligations when responding to SARs, the common mistakes businesses make, and the best practices to ensure compliance while maintaining efficiency. We also discuss the challenges of managing SARs in HR and other business functions, as well as the impact...2025-03-1713 minWhy such a fussEpisode 82 - A Major Data Protection Mistake in HRImagine discovering that a simple HR mistake led to a major data breach!
In the 82nd episode of our podcast, I sit down with Julie Marsh, a seasoned Human Resource Consultant, as she shares one of the most shocking data protection mishaps she has encountered in HR, giving more insight into what went wrong, how it could have been prevented, and the lessons every business—big or small—should take away from it. Data protection in HR isn’t just about compliance; it’s about trust, responsibility, and safeguarding sensitive employee information. We discuss why HR professionals must sta...2025-03-1006 minWhy such a fussEpisode 81 - Top Tips for Handling & Managing Data SecurelyAre you handling data the right way? In today’s world, where data is imperative, managing data securely isn’t just important—it’s essential!
That is why in this episode, I sit down with Julie Marsh, a Human Resource Consultant, to break down the top tips you need to know when handling and managing data. From protecting sensitive information to staying compliant with regulations like having a ROPA. We cover the key best practices that can help individuals and businesses build trust and avoid costly mistakes. This conversation is packed with practical insights and expert advice to keep...2025-02-2807 minWhy such a fussEpisode 80 - How the pandemic transformed data cultureDid the pandemic affect how businesses handle data?
Absolutely! In the 80th episode of my podcast, I sit down with Julie Marsh, a seasoned Human Resource Consultant, to explore how the pandemic reshaped data culture in organisations—both positively and negatively.
From the sudden shift to remote work and the challenges of managing sensitive information while ensuring employees do their work from remote locations, we dive into it all!
Discover how businesses adapted, the lessons learnt, and why building a strong data culture is more critical than ever in today’s digital world. Tune...2025-02-2110 minWhy such a fussEpisode 79 - What is Data CultureWhat exactly does data culture mean, and why does it matter for your business?
In the insightful 79th episode of our podcast, I sit down with Julie Marsh, a Human Resource Consultant, to unpack the concept of data culture and its role in modern workplaces.
Data culture isn’t just about compliance or policies—it’s about how businesses use, value, and trust data to make smarter decisions, improve operations, and build a forward-thinking workplace. In this episode, we discussed briefly but in detail what true data culture looks like and how it impacts HR and bu...2025-02-1407 minWhy such a fussEpisode 78 - Our Stories: How We Found Our Paths in Data ProtectionHave you ever wondered how data protection professionals find their way into this impactful field?
In the 78th episode of our podcast, Michael Mulholland, a seasoned Data Protection Partner at Spencer West LLP, and I share our personal journeys into the world of GDPR. From the events that led Michael to his role to the moments that shaped my own career path, we discussed what makes data protection not just a profession but a powerful tool for building better businesses.
Join us as we discuss our stories, the challenges, insights, and rewards of w...2025-01-3116 minWhy such a fussEpisode 77 - AI: Exploring the Need for RegulationIs the AI boom in need of rules to thrive?
I team up with Michael Mulholland, a seasoned Data Protection Partner at Spencer West LLP, to tackle one of the hottest topics in tech and governance: AI regulation.
From the UK government’s part of regulating AI use, to the EU AI Act’s promises and potential impact, we break it all down in a way that’s easy to understand and relatable.
We explore whether applying GDPR to AI is enough to ensure compliance and discuss what businesses—both users and deve...2025-01-2423 minWhy such a fussEpisode 76 - GDPR: A Cost or Investment?Is GDPR a burden or a blessing for micro-businesses?
Let's find out!
In this episode I have invited Carrie Wilkes, a passionate micro-business owner, to talk about her GDPR journey. Together, we discussed the surprising benefits of embracing GDPR as a micro-business, exploring how compliance can be a great tool for trust, efficiency, and business growth. Carrie shares her first-hand experience with GDPR. And, of course, we get her thoughts on working with CVG Solutions to achieve her goals.
If you are curious about the relevance of GDPR for small-scale operations...2025-01-1720 minWhy such a fussEpisode 75 - ISO vs B-Corp: which Certification is Best for Your Business?Discover the truth behind two of the most sought-after business certifications in this enlightening episode!
Join me and Annie McNeely, as we provide deep insights about ISO and B-Corp certifications. Are these certifications revolutionary for businesses, or is it all just hype? We break it down for you.
In this episode:
✅ We debunk common myths surrounding ISO and B-Corp certifications.
✅ Explore their unique roles in shaping business credibility and sustainability.
✅ Why would businesses opt for the newer B-Corp certification when ISO is globally recognised?
Plus, we discuss which certifications are better suited for small o...2025-01-1024 minWhy such a fussEpisode 74 - Why GDPR compliance is Non-Negotiable for your businessWhat does it truly mean for a business handling people's data to be GDPR-compliant?
In this episode I have invited Karen Levett, Managing Partner at Live Chat Factory, who is also a client to uncover the critical role that GDPR plays in building trust with her clients. We explored a bit how AI intersects with GDPR in the customer service world and why businesses handling personal data must view compliance as a cornerstone of their operations. Karen shares her thoughts on embedding GDPR into organisational structures and reveals how this approach not only ensures compliance but b...2025-01-0618 minWhy such a fussEpisode 73 - Will AI Replace Data Protection Professionals?Will AI replace Data Protection Professionals? That’s the big question on everyone’s mind!
In this engaging episode I have with me Michael Mulholland, a seasoned Data Protection Partner at Spencer West LLP, to dive into the future of AI in the world of data protection.
✅ Michael shares his thoughts on whether AI can fully take over the roles of data protection professionals.
✅ We explore if AI software is truly “bulletproof” or if there are risks in trusting it completely.
✅ Just like drug trials are essential before public use, could “AI trials” be th...2024-12-1320 minWhy such a fussEpisode 72 - Do You Need Consent for Service Messages?Do you need consent to send service messages, or are you safe under GDPR without it?
In this exciting episode, I team up with Laura Shaw, a Business Development Manager and Veterinary Surgeon, to unpack one of the hottest debates in the veterinary industry.
We explore: The distinction between service messages and direct marketing messages, two concepts often misunderstood but critical for compliance. Laura and I also dive into the crucial role of outsourcing and data protection agreements in safeguarding customer data.
This conversation isn’t just for veterinary professionals; it’s a must...2024-12-1017 minWhy such a fussEpisode 71 - is GDPR e-Learning really effective as a training tool?Many businesses are under the impression that e-learning for GDPR is a worthwhile investment. In this episode I am discussing with Ralf O'Brien (a seasoned Global Protection Data Protection Officer and Security Advisor) its effectiveness and whether online training is the right solution for learning.
We explore the ins and outs of e-learning versus traditional training what advantages it still holds. So, if you're considering e-learning as a way to boost your GDPR knowledge, this episode is a must-watch.
If you want to dive deeper into General Data Protection, feel free to reach out...2024-11-2912 minWhy such a fussEpisode 70 - is Data Protection a Hinder or an Enabler?Here is an eye opener: is Data Protection a Hinder or an Enabler?
This time we discuss again with Ralf O'Brien, a seasoned Global Protection Data Protection Officer and Security Advisor, whether data protection laws are truly a hindrance to business growth or a powerful enabler. In this conversation, we examine the key ways data protection can impact businesses of all sizes, uncovering how strategic compliance can actually drive business growth and advancement. Whether you’re a small start-up or a large enterprise, this episode sheds light on how businesses can view data protection not as a ba...2024-11-2213 minWhy such a fussEpisode 69 - Data Protection through the agesData Protection’s Journey: From Origins to Today
Exploring the fascinating evolution of data protection, in this episode we are joined by Ralf O'Brien, a seasoned Global Privacy Data Protection Officer and Security Adviser.
We explore how data protection has transformed from its early beginnings to the critical cornerstone of modern-day compliance.
In detail, we discussed:
✅ The early days of data protection laws in the UK.
✅ The significance of Convention 108 and how it differs from the Data Protection Act.
✅ The distinctions between directives and regulations
✅ The UK's ap...2024-11-1516 minWhy such a fussEpisode 68 - GDPR/ISO Services: Separating Facts from MythsThink you know GDPR and ISO compliance?
Think again! In the 68th episode, I team up again with Annie McNeely,(Quality Management System Professional and Certified ISO 90001 Auditor) to tackle the 10 most common myths we hear about GDPR and ISO services.
In this episode, we'll clear up common misconceptions and provide you with the facts you need to make informed decisions about your business's compliance journey. If you’re a business owner, manager, or simply curious about data protection and quality standards, this episode clears up the myths that might be holding you back.
...2024-11-0829 minWhy such a fussEpisode 67 - Benefits of Hiring a ConsultantWhat makes hiring a GDPR/ISO consultant for your business so valuable?
Learn more in this episode as I team up with Annie McNeely (Quality Management System Professional and Certified ISO 90001 Auditor) to reveal the benefits that come with hiring consultants in GDPR and ISO.
You will learn:
How businesses gain access to a wealth of external expertise
Why our impartial perspective helps them see their processes from a whole new angle.
As consultants, we don’t just look at what’s there; we’re also skilled at spotting what’s missing
We use a holist...2024-11-0411 minWhy such a fussEpisode 66 - The Most common challenges faced by consultantsConsulting It’s not all smooth sailing!
That is why in the 66th episode of our podcast, I team up again with Annie McNeely (Quality Management System Professional and Certified ISO 90001 Auditor), to uncover the key challenges we face as consultants working with small businesses and charities.
In this episode, we discussed:
The need for myth-busting misconceptions
Navigating the stop-and-start nature of projects
Business owners' hesitation and lack of engagement
Limited understanding of the complexities of the work commissioned
Listen to this episode to learn ab...2024-10-2931 minWhy such a fussEpisode 65 - Why Audits Matter for Your Business
Are audits a game-changer for your business, or just another daunting task on your to-do list?
Tune in to Episode 65 of our podcast, where we explore the topic of audits and why they’re crucial for your business's success! We’re thrilled to have Annie McNeely, a Quality Management System pro and Certified ISO 9001 Auditor, share her insights on:
🎙️ How to get ready for an audit, step by step.
✅ When and how often you should conduct audits.
✅ Who should be in charge of internal audits?
✅ How audits can reveal areas for growth and impro...2024-10-1819 minWhy such a fussEpisode 64 - Avoiding the biggest GDPR and Quality Management mistakesReady to take your business to the next level?
In this episode, consultants Cristina and Annie MacNeely dive into businesses' most common mistakes when tackling GDPR and Quality Management – and how you can dodge them!
Whether you're just starting out or in the middle of your journey, we have tips to help you stay on track and get the best value out of your consultants. We’re breaking down everything from involving the right stakeholders to making sure GDPR and quality management become part of your company's culture.
Plus, you’ll get expert insigh...2024-10-111h 19Why such a fussEpisode 63 - FAQs on GDPR & Quality ManagementIn this episode, we explore the most frequently asked questions that we get asked from our clients as part of our consulting work. Join me and Annie McNeely, a seasoned Quality Management System Professional and Certified ISO 9001 Auditor, to get answers to your burning questions.
We discussed:
✅ The cost involved in our services.
✅ How long it takes to implement GDPR and a Quality Management system.
✅ Why businesses truly need a Quality Management system and GDPR compliance services.
✅ The importance of training
✅ Whether businesses need specialised software for data and q...2024-10-0750 minWhy such a fussEpisode 62 - Cookies and Pixels 'What could possibly go wrong?'In this 62nd episode of our podcast, we have again Stef Elliott, a seasoned Digital Engineer, GDPR, and E-Privacy Professional, to discuss in detail "The Hidden Impact of Cookies and Pixels on Your Website Visit.
We explored:
How cookies and pixels are used by websites to track visitors and gather data.
How using data from web analytics tools can sometimes lead to unintended consequences.
Stef shares a real-life example where data from web analytics led to a bad user experience, while he also highlighted the delicate balance between effective data use and maintaining visitor trust.
...2024-09-3017 minWhy such a fussEpisode 61 - What are the benefits of using Cookies and Pixels?Say hello to Episode 61!
In this exciting episode, we continue our exploration of website cookies and pixels with Stef Elliott, a Digital Engineering expert. This time, we're focussing on the benefits these digital tools offer to both businesses and end users.
Discover how cookies and pixels can
✅ Enhance the functionality of websites.
✅ Provide valuable insights for businesses.
✅ Offer personalised experiences for users.
✅ Support GDPR compliance. Join us as we delve more into the topic of cookies and pixels. Don't miss this informative and engaging episode!
If...2024-09-2315 minWhy such a fussEpisode 60 - What are Cookies and Pixels?Here's to Episode 60 with Us!
In this episode of our podcast, we're joined by Stef Elliott, a Digital Engineer with deep expertise in GDPR and e-privacy. Together, we discuss the website cookies and pixels, unravelling the topic and exploring their impact on both businesses and users.
We discuss:
✅ What exactly are cookies and pixels, and how do they work?
✅ The difference between essential and non-essential cookies.
✅ The importance of defining the purpose of cookies on your website.
✅ Whether businesses truly benefit more from cookies than their customers. As a bus...2024-09-1620 minWhy such a fussEpisode 59 - Why Data Processing Matters!In this episode, we yet again sit down with Data Protection expert Rowenna Fielding to unravel the importance of having a clear purpose for data processing.
We explore:
✅ Why it is important to have a clear purpose for data processing.
✅ Why businesses should continuously evaluate their purpose for data processing.
✅ The difference between data processing activity & data processing purpose
✅ A relevant technique for deciding data processing purpose. Join us as we discover how this essential step can help your business navigate the complexities of GDPR compliance.
If you wou...2024-09-0610 minWhy such a fussEpisode 58 - What is a Legitimate Interest Assessment?Navigating the complexities of GDPR can be daunting for business owners, but understanding Legitimate Interest Assessments(LIA) is essential for compliance. That is why in the 58th episode of our podcast, I sit down with Data Protection expert Rowenna to break down the concept of an LIA and explore what makes a successful assessment.
In this episode of our podcast, you will learn:
✅ What makes a good LIA
✅ What LIA processes are worthwhile for businesses.
✅ Factors business owners should consider before carrying out an LIA.
✅ And many more Join us as we di...2024-08-2810 minWhy such a fussEpisode 57 - The 3 GDPR ApproachesNavigating GDPR can feel like a minefield for businesses. That is why we chose to use the 57th episode of our podcast, with data protection expert Rowenna Fielding, to dissect the different approaches businesses can take to tackle compliance.
We discuss:
✅ Common misconceptions about GDPR
✅ Data protection failures
✅ The importance of accountability in preventing data breaches.
Join us again as we uncover the realities of GDPR compliance and how businesses can protect themselves and their customers.
If you would like to know more about General Data Protection, feel f...2024-08-2810 minWhy such a fussEpisode 56 - Why is it important to treat people's data with integrity and respect?Should you treat people's data with integrity and respect?
In the 56th episode of our podcast, we sit down again with Rowenna Fielding, a passionate Data Protection Officer and digital privacy advocate, to discuss the critical importance of treating people and their data with integrity and respect.
The key takeaways from this episode are:
✅ Why transparency is key for businesses handling customer data
✅ Data protection compliance by business owners Join us once again for a thought-provoking conversation about ethics, privacy, and responsible data management.
If you would like to know m...2024-08-1609 minWhy such a fussEpisode 55 - What exactly is Personal Data?Are you confused about what exactly is personal data under GDPR?
Click play to find out!
In the 55th episode of our podcast, we provide clarity on data protection with Rowenna Fielding, a seasoned Data Protection Officer.
We break down:
✅ The jargon of Article 4 of the GDPR into plain English
✅ Exploring what personal data really means in practical terms.
✅ Understanding why religion is classified as 'Special Category' data
✅When personal data is personal data in one scenario and not another Join us as we demystify all of t...2024-08-1310 minWhy such a fussEpisode 54 - Why Deleting Old Data MattersData Hoarders Beware!
Holding onto unnecessary data can be risky for you and your organisation and may also violate GDPR.
In the 54th episode of this podcast, we have once again invited Scott Sammons, a Remote Data Protection Officer, to discuss the importance of data deletion.
You will learn:
✅ Why keeping data can be a major liability.
✅ When data retention might actually be justified.
✅ The growing burden of data by endless email replies.
✅ How to apply ROT (Redundant, Obsolete, Transitional) to data retention
Listen to o...2024-08-0513 minWhy such a fussEpisode 53 - Opt-ins the right waywould you like to build trust with your customers and be ahead of your competitors? Then pay attention. In this episode, we're once again joined by Scott Sammons, a Remote Data Protection Officer, to discuss the importance of getting your customers opt-ins the RIGHT WAY.
We discuss:
✅ The importance of complying with GDPR and practicing transparent opt-in methods.
✅ The effectiveness of the option of customising privacy notice.
✅ The dangers of non-transparency in data collection. From this episode, learn why ethical data collection will help you build lasting trust with your audience!
2024-08-0515 minWhy such a fussEpisode 52 - Is Your Data Safe?Does the thought about sending data from the UK to the US bother you?
are you worried about its safety?
Fact is, data transfer regulations can be confusing, and many things could go wrong.
Join me in another podcast with Scott Sammons, a Remote Data Protection Officer, as we break down the fuss surrounding UK to US data transfer.
In this podcast, Scott explains:
✅Why data transfer between the UK and US can be a concern.
✅ The potential risks involved and what could go wrong with your data...2024-07-1814 minWhy such a fussEpisode 51 - AI Friend or Foe?Is AI a friend or a foe?
How Does AI REALLY Affect Us?
AI is everywhere these days, but how exactly is it changing the world around us? Join me and Scott Sammons, a Remote Data Protection Officer, as we discuss the impact of AI development on humanity!
In this podcast, we discuss: The need for AI regulation and how AI may transform our work now and in the near future. We also talked about why transparency in the use of data matters in a world driven by data and understanding what data...2024-07-1218 minWhy such a fussEpisode 50 - How can a CRM solution assists with customer service and support?We're excited to welcome back the wonderful Mandy Allen from CRM Insight! This time, we're talking about how a CRM can help businesses quickly resolve customer issues. With a CRM, the support teams can easily access a customer’s history, preferences, and past interactions, leading to faster issue resolution and a more personalized experience.
I'll also be covering some of the most common mistakes organizations make when using a CRM. These errors can lead to data leaks, misuse, and leave the company vulnerable to reputational damage and potential lawsuits. Stay tuned for some valuable insights!
...2024-07-0508 minWhy such a fussEpisode 49 - How can a CRM support your marketing campaignIn this episode, I chat with Mandy Allen from CRM Insight about how a CRM system can supercharge your business marketing campaigns. We dive into why accurate data is crucial, how to identify your target audience for the best results, and the right way to get consent, complete with real-life examples. Plus, I share the key criteria for valid consent and which CRMs you might want to avoid. Tune in for some valuable insights!
#gdpr #pecr # dataprotection #compliance #crm #marketing #campaign #directmarketing
2024-06-3008 minWhy such a fussEpisode 48 - Processes 'How a CRM supports them'
Today, I'm chatting with Mandy Allen from CRM Insight about how a CRM can really boost an organization's workflow, especially in sales, and how it can help predict future sales. We'll also cover some common pitfalls, what to keep an eye out for, and why having a CRM doesn't relinquish you from your data protection obligations.
#crm #dataprotection #gdpr #software #process #data #sales #workflow #predictions
2024-06-2109 minWhy such a fussEpisode 47 - Why is it important to have a CRM and what are the benefits?Mandy Allen from CRM Insight and I chat about how a CRM can boost customer relationships, increase satisfaction, centralise data, control access, automate and optimise processes, and improve data quality and records management.
If you haven't yet introduced a CRM in your business or you're thinking about upgrading your current one, tune in! You'll discover some valuable insights.
If you would like to know more about GDPR and how it applies to your business and it can set your business apart from your competitors, please get in touch. We can be reached at i...2024-06-1415 minWhy such a fussEpisode 46 - Email Marketing
James, from Uptech, and I have a great discussion about email marketing. We covered why it's important to get proper consent and the right way to do it, so you don't run into legal trouble.
I particularly wanted to talk to James on this topic, given his 20+ years experience in the sales and marketing sphere, and ask him to share his thoughts.
#gdpr #pecr #dataprotection #directmarketing #emails #promotions #emailmarketing #consent #sales #marketing #promotionalemails #newsletter
2024-06-1017 minWhy such a fussEpisode 45 - CCTV & Ring Door Bell for domestic useDo you have a Ring doorbell or similar device at your home? Do you use CCTV cameras for home security?
If so, you may need to comply with GDPR, which governs data protection. Non-compliance could lead to serious consequences, including potential lawsuits from your neighbours.
In this episode, I cover what you need to know before installing monitoring devices like CCTV cameras and Ring doorbells. I'll provide tips to help you avoid common pitfalls and share a real-life case study.
#gdpr #dataprotection #Ringdoorbell #cctv #doorbell #Ring
2024-05-3107 minWhy such a fussEpisode 44 - Educating the next generationPrevious episodes discussed how younger generations lack knowledge about data protection. In this episode, Emma Martins, Chief Commissioner of the DMC, explains how she addressed this issue as the Data Protection Commissioner of the Channel Islands.
Could this approach be applied across the UK?
#gdpr #dataprotection #commissioner #dmc #generations #children
2024-05-2410 minWhy such a fussEpisode 43 - Challenges we face as DP ProfessionalI’m talking once again with Emma Martins (Chief Commissioner of the DMC) and we explore how our very different career paths have led us to this profession and how we came across GDPR and fell in love with it. How we have faced many challenges and how we have overcome them.
If you would like to know more about GDPR and how it applies to your business and how it can set your business apart from your competitors, please get in touch. We can be reached at info@cvgsolutions.co.uk alternatively on social medi...2024-05-1710 minWhy such a fussEpisode 42 - Women in Data ProtectionJoin us for an insightful discussion featuring the amazing Emma Martins, Chief Commissioner for the DMC, as we explore the pivotal role of women in the realm of Data Protection. Together, Emma and I explore the unique contributions women bring to this industry and the significance of achieving gender balance within it. We reflect on how the landscape of data protection fosters inclusivity and support, transcending the boundaries of competition to form a network of mutual encouragement and empowerment. Join us as we navigate the evolving dynamics and celebrate the invaluable presence of women in this vital field.
2024-05-0310 minWhy such a fussEpisode 41 - Why AI Undermines DemocracyIn this exciting episode, Emma Martin (former Data Protection Commissioner of the Channel Islands and now Chief Commissioner for the DMC) joins me for a lively discussion on the fascinating world of AI! Together, we're diving deep into how this technology could shake the very foundation of our democracy.
Our conversation is sparked by the eye-opening book 'Why AI undermines Democracy and What to do about it' by Mark Coeckelbergh. It's the inspiration behind our passionate exchange of ideas!
Join us as we navigate the twists and turns of AI's impact on democracy. Spotlighting the...2024-04-2514 minWhy such a fussEpisode 40 - QualityHello and welcome to the Why Such a Fuss podcast, your go-to source for all things related to data protection, broader disciplines, and business matters. Today, we're delighted to have Annie McNeely, an ISO 9001 practitioner, back on the show.
In this episode, Annie and I dive into the topic of 'quality.' We explore what quality entails and why it holds paramount importance for any business endeavour.
Tune in to this concise podcast to glean invaluable insights and enhance your awareness on the subject.
#gdpr #dataprotection #quality #standards #ISO9001 #business #valueadd2024-04-1908 minWhy such a fussEpisode 39 - Continuous ImprovementAnnie and I continue our journey of discussions and this time we are diving into Continuous Improvement which is all about constantly finding ways to make things better, smoother, and more efficient.
Constantly finding ways to improve operations is crucial for staying ahead in our ever-evolving world. Continuous Improvement is at the core of many other methodologies, standards, and regulations.
Hope you enjoy our discussion and reflections on this topic! There are some fantastic tips for you to take away and apply them in your business.
#gdpr #iso #continuousimprovement #methodologies #standards #d...2024-04-1212 minWhy such a fussEpisode 38 - Business ContinuityWhat is a Business Continuity and why it's important for an organisation to have one. As part of the GDPR & ISO common themes programme Annie McNeely and I talk about this very subject in this episode.
Something to consider is that a Business Continuity plan covers the entire business – processes, assets, personnel and more. It is not just focused on IT and systems.
Why both GDPR and ISO put a strong emphasis on a business having a Business Continuity and how it support a smooth return to Business As Usual (BAU).
#gdpr #iso #busine...2024-04-0512 minWhy such a fussEpisode 37 - Risk ManagementAnnie Mcneely, an ISO 9001 practitioner, and I will be talking about Risk Management, which is present both in ISO 9001 and GDPR and we want to highlight it's importance.
It features quite often in the GDPR putting obligations on organisations to carry out risk assessments especially when introducing change and in ISO 9001 is about mitigating risks to the business with regards to customer satisfaction and retention.
Risk Management is a good practise that all organisations should have in place which allow them to capture, manage and control risks that a business might face.
#IS...2024-03-2811 minWhy such a fussEpisode 36 - Change ManagementIn this episode Annie McNeely and I are going to address Change Management and why it plays an important part in any organisations, large or small.
How change management helps an organisation to identify and manage risks and how had the Post Office carried out some key steps would have avoided the pitfalls and prevented over 500 postmasters and postmistresses suffering.
When done correctly change can be of great benefit to an organisation and bring great rewards.
#gdpr #dataprotection #ISO #quality #changemanagement
2024-03-2212 minWhy such a fussEpisode 35 - What is Records Management and Why is important?Both ISO 9001 and GDPR make reference to Records Management and its importance so Annie McNeely and I explore this subject to provide clarity and understanding.
Cristina says => "Under the GDPR records management enables sound data governance – which is essential for good data protection. Having an effective records management system in place helps to support access to information.....",
If you would like to know more about GDPR and how it applies to your business and it can set your business apart from your competitors, please get in touch. We can be reached at info@cvgso...2024-03-0607 minWhy such a fussEpisode 34 - A Process Driven ApproachAnnie Mcneely, ISO 9001 practitioner, and I are keeping on with the ISO 9001 & GDPR theme and in this episode we discuss the importance and benefit to an organisation to having a process driven approach.
Having processes in place and documented it enables the organisation to put in place measures to facilitate business/service continuity, which is one of the topics that we are going to be discussing in future episodes.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.u...2024-03-0408 minWhy such a fussEpisode 33 - ISO9001 & GDPR, What do they have in common?I am joined by Annie Mcneely, ISO 9001 implementer and auditor, and we discuss how ISO9001 and GDPR support each other and the key elements that they have in common.
In this episode we are focusing primarily on the differences and the similarity between the two disciplines
Keep listening for upcoming episodes where Annie and I will be discussing:
A Process Driven Approach – why leadership buy-in and accountability are important
Document and Record Management
Change Management
Risk management
Business Continuity
Continuous Improvement
Quality
If you would like to know more about...2024-02-2814 minWhy such a fussEpisode 32 - Buy & Selling your Vet PractiseI'm joined once again by Laura Shaw from Training Progress who in a previous life was a Vet Surgeon and Nurse Manager to discuss what should be considered when buying and selling a practice.
And as usual there is a GDPR element to it as well - after all the aim of this podcast is to generate awareness of GDPR and how it features in all aspect of a business.
If you would like to know more about GDPR and how it applies to your business and it can set your business apart fr...2024-02-1608 minWhy such a fussEpisode 31 - How Training Progress supports GDPRIn this episode Laura and I explain how Training Progress can support business and GDPR processes.
The GDPR has some key processes that any organisation must follows and so it's important to have a robust system that can support them. The regulation also demands that in order for an organisation to fulfil its obligations it must have supporting processes that fit within the organisation's operating model.
If you would like to know more about GDPR and how it applies to your business and it can set your business apart from your competitors, please get in tou...2024-02-1408 minWhy such a fussEpisode 30 - Training Progress cont...In today’s episode Laura Shaw, who is the Business Development manager at Training Progress and in a previous life a vet surgeon, and I are continuing our discussion on how the Training Progress system can be used as a document management system.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
2024-02-1206 minWhy such a fussEpisode 29 - Intro to Training ProgressIn today’s episode I’m joined by Laura Shaw, who is the Business Development manager at Training Progress and in a previous life a vet surgeon.
Laura and I have taken the opportunity to discuss how Training Progress can support a GDPR implementation and maintenance and how Laura and her team are using for that exact purpose.
I also explain how I use it with my clients to support my GDPR training.
If you would like to know more about GDPR and how it applies to your business, we can be reached at inf...2024-02-0208 minWhy such a fussEpisode 28 - Personal Data in the WorkplaceWhere is the data kept? Are you using a shared environment to store your data to facilitate collaboration amongst your workforce?
if you are, what are the things that you should be aware of with regards to data protection and security?
Do you know if a cross data transfer is taking place? and if so, do you know if the correct safeguards are in place.
what about USB? yes, some organisations are still using them
James and I are discussing all of these topics and more
If you w...2024-01-3111 minWhy such a fussEpisode 27 - Working from HomeWhen it comes to working from home from a GDPR perspective several things should be considered. First of all security. Secondly remote working policies
Organisation must bear in mind that the employee has a right to privacy in their home and I explain what this means and how the organisation, perhaps unintentionally can over step the mark.
While James talks to us what consideration should be taken from a cyber security perspective.
If you would like to know more about GDPR and how it applies to your business, we can be reache...2024-01-2610 minWhy such a fussEpisode 26 - Controller vs ProcessorWhat is a Data Controller and what is a Data Processor?
These are two key roles within the GDPR and it is important to understand which role your organisation fulfils to determine and understand your legal obligations.
In some instances you might be fulfilling both roles, and so it's essential to be aware what your business obligations are under one role and what your business obligations are under the other.
I will also be talking about what agreements must be in place between a controller and a processor.
If...2024-01-2409 minWhy such a fussEpisode 25 - What can an organisation do to avoid a Data Breach?James, from Uptech, and myself will be discussing all of the measures that an organisation can take to avoid a data breach. From:
Technical security measures such as password and encryption
Physical security measures
organisation security measures
and some other obvious measures
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
#gdp...2024-01-1919 minWhy such a fussEpisode 24.a - Mr Bates vs The Post OfficeEveryone is talking about it so I thought I'll do a podcast with my view and explain how it could all have been avoided if they had applied GDPR and Data Protection by Design. People would have not lost their lives, their savings, their livelihood etc...
Happy listening!
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www...2024-01-1204 minWhy such a fussEpisode 24 - HR & GDPR case studiesIn this episode I share with you 3 real cases in which HR and GDPR meet and how to go about it the right way. I will explore how consent is not always the answer to everything which HR tends to use for everything. what steps to take when using 3rd parties in an employer/employee scenario and what exceptions are available during a negotiation.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search fo...2024-01-1005 minWhy such a fussEpisode 23 - Actions to take in a Data BreachWhat should you do if you have a data breach?
James and I are discussing what actions an organisation should be taking in the event of a data breach. Such as consider whether the data impacted was personal data and if so the categories of data, are you the controller or the processor, what type of data breach it was, was the breach intentional or unintentional. Assessing the impact of the data breach to establish if it is reportable to the ICO, how was the breach discovered will help an organisation to identify weaknesses. The importance of ha...2024-01-0511 minWhy such a fussEpisode 22 - What is a data breachDo you know what a data breach is? would you be able to identify it if it presented itself to you?
If the answer is No or Yes but it's a shake yes – then it might be worth you listening to this short podcast. Not only it provides you with a definition of a data breach that will enable you to recognise and identify them it also tells you what actions you should be taken and when it is appropriate to report it to the ICO.
If you would like to know more about...2024-01-0309 minWhy such a fussEpisode 21.a - In The NewsIn this episode James and I are sharing some data security incidents that have recently taken place to keep you up to date.
The first covers the IT provider CTS who provides IT system to conveyancing firms which has suffered a cyber-attack, and a large number of conveyancing solicitors are unable to access the data and therefore complete the required legal transaction as part of buying and selling properties. Leaving a lot of homeowners in limbo delaying the process and disappointing many of their clients that they won’t be in their new home before Xmas.
...2023-12-1520 minWhy such a fussEpisode 21 - Sending an email to the wrong recipientDid you know that sending an email to wrong email address is the most common breach?
In fact is one of the top breaches reported to the ICO and while they seem innocent on the surface they can cause real harm to individuals.
In this episode I will be sharing some tips on how to avoid these type of data breaches - so listen in! :-)
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk al...2023-12-1308 minWhy such a fussEpisode 20 - Data TransferIn this episode the focus is on data transfer, which is a complex subject and can be confusing.
We have taken this subject right back to the basic with the aim to provide clarity and understanding.
What is a data transfer?
The different types of data transfer
What safeguards you need to put in place if the transfer is to a country that does not have an adequacy status.
⭐ at the time of this recording the information contained are accurate. There have been some changes in the GDPR landscape with regards to transferring data to the USA...2023-12-0705 minWhy such a fussEpisode 19 - How GDPR and Cyber apply to different size businessesIn this episode James and I are exploring how GDPR & Cyber Security apply to different size businesses. Solopreneur, microbusinesses, large SME and charities.
This is a question that we often get asked so we thought to tackle it in this podcast
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
...2023-12-0104 minWhy such a fussEpisode 18 - What training should be included in the induction processAny organisation large or small should have am induction process and as part of this process training should be featuring rather high. The new member should be given an overview of the organisation, how to access and use the tools for the job and they should also be trained in GDPR. This applies to both permanent/temporary staff and volunteers. In fact it should apply to contractor/self-employed as well if your operating model uses this type of labour instead of employees.
Listen to this podcast to find out what you should be aware of when it com...2023-11-2907 minWhy such a fussEpisode 17 - Next steps after selecting a candidateHave you ever wondered whether you are taking the right steps after selecting the candidate? perhaps there's something you've missed or something you should be doing differently.
Fear not, Kate from JennettsHRSolution and myself are coming to the rescue.
Listen to this podcast to find out if a privacy notice should be included in conjunction with the employment contract and if you are collecting special categories data what are your obligations...and much more.
If you would like to know more about GDPR and how it applies to your business, we can...2023-11-2406 minWhy such a fussEpisode 16 - What an employer should do to attract talentIn this episode Kate and I are exploring the various channels available to employers to attract talent and not just volume but high calibre talent. We also discuss how to be perceived as an employer of choice and what information should be included in the job description to ensure the organisation is tapping into the right pool. And as always I talk about what GDPR obligations you should consider and be aware of.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgso...2023-11-2105 minWhy such a fussEpisode 15 - Privacy Noticesis it Privacy Notice or Privacy Policy? there is much confusion on this topic not only on the right terminology but also its purpose and function. There is also the misconception that it needs to be a boring long document and while it does have contain certain information it can take many forms.
and does a business just need one of this? and once is loaded on the website that's it job done?
or does a business needs multiple variations to cater for the different situations? I suppose the clue is in the title
Jo...2023-11-1007 minWhy such a fussEpisode 14 - GDPR & IT PoliciesIn this episode James and I are covering not only what policies are required from a GDPR and IT perspective, we also discuss the difference between the two and the different perspectives. Often this area can be a bit muddy and unclear leaving businesses confused as to what it's required.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.c...2023-11-0807 minWhy such a fussEpisode 13 - Data Retention and Automated DeletionData retention is often talked about and int this episode I'm sharing some key points on this topic and James tells us how technology can support an organisation to stay in line with their retention policy.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
#gdpr #dataprotection #training
2023-11-0308 minWhy such a fussEpisode 12 - How to select the best candidateToday we are going to focus on ‘How to select the best candidate from multiple applicants’
Kate from JennettsHRSolutions is sharing some techniques to help selecting the right candidate while I will be covering the use of psychosomatic testing as part of the recruitment process. How the data collected from these type of tests is medical data, which consequently falls under the special category data remit, and what additional provisions are required for its processing.
If you would like to know more about GDPR and how it applies to your business, we can be rea...2023-11-0111 minWhy such a fussEpisode 11 - Most common mistakes made by employersIn this episode Kate from JennettsHRSolutions will be exploring
Fair/unfair process
What not to ask the candidate
Interview techniques
while I will be covering what data an employer or recruiter is likely to collect during the recruitment process, what should and should not be collected and common pitfalls.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions. We are on LinkedIn, Facebook and Instagram or through our website www...2023-10-2713 minWhy such a fussEpisode 10 -What are candidate looking for in an employerIn this episode we are joined by Kate Jennett from Jennetts HR Solutions and we discuss what candidates are looking for in an employer in particular the new generations.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
#gdpr #dataprotection #training
2023-10-2508 minWhy such a fussEpisode 9 - Cyber security vs Information Security (ISO 27001)What is the difference between Cyber Security and Information Security (ISO 27001)? This and more is what James, from Uptech, a Cyber Security specialist) and I will be covering in this episode.
If you would like to know more about GDPR and how it applies to your business, we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
#gdpr #dataprotection #training
2023-10-2009 minWhy such a fussEpisode 8 - Accountability and ResponsibilityWhat is the difference between Accountability and Responsibility? Can they be delegated? and if so to whom?
Can the GDPR accountability be delegated to a GDPR Professional?
Listen to James and I discussing this topic in details
If you would like to know more about GDPR and how it applies to your business we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or through our website www.cvgsolutions.co.uk
#g...2023-10-1806 minWhy such a fussEpisode 7 - are Cyber Security and GDPR hard?In this episode James, from Uptech, and I are discussing weather it is hard to implement cyber security and GDPR, which is a question that we both get often.
Like with many things having the correct understanding and information, instead of relying on what you might have heard from a non specialist on the subject in a networking, is key to get the correct perception which will be based on facts rather than on assumptions. This will then empower you to make the correct choices for you and your business.
#gdpr #dataprotection #training
2023-10-1309 minWhy such a fussEpisode 6 - Why is Training importantI often get asked 'why is training important?' – my response is ‘you don’t know what you don’t’. There is no such thing as GDPR-compliant data or software. It’s the purpose and how it’s been used that makes it compliant.
Knowledge is power, it creates awareness it helps and support people to do the thing right, to eliminate errors which often leads to data breaches.
Awareness and understanding of the regulation is the first step to achieve compliance
#gdpr #dataprotection #training
2023-10-1106 minWhy such a fussEpisode 5 - ’In The News’ -October 2023Some interesting developments have taken place in the Data Protection world recently that you should be aware of
Communication from banks about rates are are no longer considered direct marketing
The Online Safety Bill is finally here and will become law soon
The UK-US Data Bridge for data transfer to the USA
If you would like to know more about GDPR and how it applies to your business we can be reached at info@cvgsolutions.co.uk alternatively on social media just search for CVG Solutions we are on LinkedIn, Facebook and Instagram or t...2023-10-0506 minWhy such a fussEpisode 4 - Certification MythsWhen a business registers with the ICO and pays the fee does the certificate that the ICO issues a confirmation of compliance?
James and I are discussing this and more in this episode
#gdpr #dataprotection #training
2023-09-2908 minWhy such a fussEpisode 3 - Alternative Security MeasuresIn the last episode James walked us through all the different technical security measures that an organisation can apply. In this episode I’m going to share with you alternative security measures that you should implement within your organisation.
such as:
Physical security
Clear Desk policy
Screen Lock policy
how to properly secure data on paper
Pseudonymisation
Anonymisation
Data Protection goes beyond IT and cyber security, it is everyone's responsibility within the organisation
#gdpr #dataprotection #training
2023-09-2706 minWhy such a fussEpisode 2 - What are the different categories of personal data?Why is it important to understand the different categories of personal data and why the GDPR only applies to the data of living individuals. We also be talking about the various technical security measures that a business should implement to protect the data. This and more it's what James and I are discussing in this episode.
#gdpr #dataprotection #training
2023-09-2210 minWhy such a fussEpisode 1.a - Can your Dog be personal data?In our previous episode we explored what constitute personal data such as name, address, phone number, email etc...which are the usual suspects.
However, the GDPR defines personal data as 'any information relating to an identified or identifiable natural person' (natural person = living individual) therefore some information that at first they might not scream personal data in the right circumstances can absolutely be.
This episode illustrates how that can be by relating a real event
#gdpr #dataprotection #training
2023-09-1901 min
Why such a fussEpisode 1 - what is personal dataIn this episode we are joined by James Fowler from Uptech Ltd a cyber security expert and we are discussing what constitute personal data.
#gdpr #dataprotection #training
2023-08-1800 min