Shows
Let’s Innovate for VegasEpisode 0118: MotivationShow NotesHost: Dan HugoSummary: Why would anyone want to spend their time, effort, and expertise on something that does not pay and may not receive the immediate appreciation it probably deserves? It is a question of motivation…LinksInnovate for Vegas Foundation https://innovateforvegas.orgProject-ACT.info https://project-act.infoAgileForVolunteers.org https://agileforvolunteers.orgMastodon for Vegas https://mastodon.vegasA Civic Technologist´s Practice Guide by Cyd Harrell https://www.goodreads.com/work/quotes/85466346-a-civic-technologist-s-practice-guideRecoding America by Jennifer Pahlka https://www.recodingamerica.us/2025-05-2044 min
UX PodcastUX for business with Joel Marsh
S03E08 (#336). Inspired by feedback from his booked UX for beginners, Joel Marsh has written UX for business. A comprehensive guide for designers navigating real-world challenges. We talk to him about his own journey from design principles to practical business applications.
We chat about Joel’s VDP methodology: Value, Diagnosis, and Probability, emphasizing the importance of understanding user needs and business goals. Joel stresses the need for designers to communicate effectively with stakeholders, and we dip into some of the over 300 topics in Joel’s book in a little more detail.
“We we tend to imagin...2025-04-1144 min
UXLx TalksUX In Service by Cyd HarrellSo many designers go into UX to make the world better. While making delightful commercial products can fulfill this ambition, there’s also an important role for UX in the work of public institutions. In this inspiring talk, Cyd will discuss how UX practitioners can partner with public servants to shape institutional experiences that honor people’s time and human dignity. She will talk about the best ways to approach and foster trust with public sector partners new to UX, as well as sharing stories of frustration and success from her 6 years designing with governments. She'll invite all practitioners to m...2024-12-1229 min
A Lens A Day - Conversations about Information ArchitectureLenses on Information Architecture - Cyd Harrell (S2E03)Dan talks to Cyd Harrell about framing users as customers.2022-04-2633 min
Civic Tech Chat70 Civic Technologist Guide Episode Re-ReleaseFor our first episode of 2022 we go back into the archives and re-release an episode from October 20th, 2020. The original description follows below!
Civic Design Consultant and author [Cyd Harrell](https://twitter.com/cydharrell) joins us for a conversation about their new book [A Civic Technologist's Practice Guide](https://www.goodreads.com/book/show/55225556-a-civic-technologist-s-practice-guide?ac=1&from_search=true&qid=paFK2DugTf&rank=1){, which seeks to be a grounding document in the space.
🎧 Listen
### Resources and Shoutouts:
- [Slow Ideas](https://www.newyorker.com/magazine/2013/07/29/slow-ideas)
- [Inclusive Design for a Digital World](https://www.goodreads.com/book/show/46113876-inclusive-design-for-a-digital-world?fro...2022-01-1240 min
UI Narrative: UX, UI, IxD, Design and ResearchLife Update as a Senior Product DesignerEpisode 56 Show Notes: It's time to reflect! I spent this episode reflecting on my UX career and my journey to become a senior product designer. I'm grateful I didn't become a senior designer earlier because I wouldn't have been truly ready. There are a lot of situations I needed to experience beforehand, and I'm still learning and growing. I also go over several tips to become a senior designer or researcher. Take a listen and tag @uinarrativeco on Twitter with your questions or comments. Mentions:2021-12-3031 min
Unintended ConsequencesEp. #7, Cyd Harrell: Finding the People Who Are Doing the WorkIn episode 7 of Unintended Consequences, Yoz and Kim continue their conversation with civic design expert and author Cyd Harrell. They unpack the systemic goals and features of private tech and government, and expound on ways the two could coexist more effectively.
The post Ep. #7, Cyd Harrell: Finding the People Who Are Doing the Work appeared first on Heavybit.2021-07-2728 min
Heavybit Podcast Network Master FeedUnintended Consequences - Ep. #7, Cyd Harrell: Finding the People Who Are Doing the WorkIn episode 7 of Unintended Consequences, Yoz and Kim continue their conversation with civic design expert Cyd Harrell. They unpack the systemic goals and features of private tech and government, and expound on how the two could coexist more effectively.2021-07-2728 min
Unintended ConsequencesEp. #7, Cyd Harrell: Finding the People Who Are Doing the WorkIn episode 7 of Unintended Consequences, Yoz and Kim continue their conversation with civic design expert and author Cyd Harrell. They unpack the systemic goals and features of private tech and government, and expound on ways the two could coexist more effectively.The post appeared first on Heavybit.2021-07-2728 minUnintended ConsequencesEp. #6, Cyd Harrell: Innovation is a Flawed Framework for ChangeIn episode 6 of Unintended Consequences, Yoz and Kim speak with civic design expert Cyd Harrell. They discuss the elements of scale that government excels at, how technology influences the speed of policy change, and why innovation isn't always the best goal.
The post Ep. #6, Cyd Harrell: Innovation is a Flawed Framework for Change appeared first on Heavybit.2021-07-0528 minHeavybit Podcast Network Master FeedUnintended Consequences - Ep. #6, Cyd Harrell: Innovation is a Flawed Framework for ChangeIn episode 6 of Unintended Consequences, Yoz and Kim speak with civic design expert Cyd Harrell. They discuss the elements of scale that government excels at, how technology influences the speed of policy change, and why innovation isn't always the best goal.2021-07-0528 minUnintended ConsequencesEp. #6, Cyd Harrell: Innovation is a Flawed Framework for ChangeIn episode 6 of Unintended Consequences, Yoz and Kim speak with civic design expert Cyd Harrell. They discuss the elements of scale that government excels at, how technology influences the speed of policy change, and why innovation isn’t always the best goal.The post appeared first on Heavybit.2021-07-0528 min
RootsThe Wayfinder (Pia Zaragoza)
The Wayfinder
Pia Zaragoza
Pia Zaragoza is a creative technologist, researcher, and educator exploring the current use cases and future possibilities of emerging technologies. She is the former Vice President of Accessibility Research and Insights at JP Morgan Chase and is currently a Presidential Innovation Fellow. Pia’s Google Home once told her that the meaning of life is all about finding a way.In this episode, we talk about how Pia found her way into inclusive design and research, finding your voice as a designer, contributing to civic tech, designing fo...2021-05-2300 min
Awkward Silences#64 - Civic Tech with Cyd HarrellWhether you’re paying a parking ticket or getting a divorce, chances are high that you’ll go through some (if not all) of that process online. Chances are also good that the UX of that process will be… not great. Cyd Harrell wants to change that.Cyd—prominent Civic Design Consultant and Service Design Lead at the Judicial Council of California—has been working in civic tech since 2012. She’s passionate about helping governments create digital services that meet people where they are. In this episode, Cyd joins Erin and JH to talk about her past projects, na...2021-04-2042 min
GovLove - A Podcast About Local GovernmentCivic Technology and Public Service with Cyd HarrellMove carefully and fix things. Cyd Harrell joined the podcast to talk about her new book, A Civic Technologist's Practice Guide. She shared her perspective on working in civic technology as a volunteer and as part of the Federal Government for 18F. She discussed lessons for government and civic technologists as well as the importance of user research. Host: Kirsten Wyatt2021-03-2337 min
Tentative100: Who We Are as Designers (Senongo Akpem)Senongo Akpem, author of Cross-Cultural Design, joins the show to discuss design in civic-tech, ways to include cross-cultural design thinking into short engagements, staying dedicated to long-term projects, and memories of Dreamweaver.
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Cross-Cultural Design- Senongo Akpem
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Become a Sponsor of Tentative!Sponsored By:ExpressVPN: Click through to get three months for free.Support Tentative2020-10-2344 minCivic Tech Chat50 A Civic Technologist's Practice GuideCivic Design Consultant and author [Cyd Harrell](https://twitter.com/cydharrell) joins us for a conversation about their new book [A Civic Technologist's Practice Guide](https://www.goodreads.com/book/show/55225556-a-civic-technologist-s-practice-guide?ac=1&from_search=true&qid=paFK2DugTf&rank=1), which seeks to be a grounding document in the space.
### Resources and Shoutouts:
- [Slow Ideas](https://www.newyorker.com/magazine/2013/07/29/slow-ideas)
- [Inclusive Design for a Digital World](https://www.goodreads.com/book/show/46113876-inclusive-design-for-a-digital-world?from_search=true&from_srp=true&qid=BN5R6KdAsB&rank=1)
- [Disability Visibility](https://www.goodreads.com/book/show/51456746-disability-visibility)
- [So you...2020-10-2239 min
UX Podcast#247 Civic tech with Cyd HarrellCyd Harrell has been working with civic tech for over a decade, and has accumulated a wealth of knowledge and experience during that time. She’s gathered that experience and knowledge and created a friendly guide for those of us who work, or want to work with technology in the public sector.2020-10-0900 min
The Informed LifeCyd Harrell on Design for the Long-termMy guest today is Cyd Harrell. Cyd is a product, service design, and user research leader focused on the civic and government space. In this conversation, we discuss the differences between designing for civic and commercial projects and what it takes to design respectful systems that stand the test of time.Listen to the full conversation https://theinformeddotlife.files.wordpress.com/2020/01/the-informed-life-episode-27-cyd-harrell-1.mp3 Show notesCyd Harrell on TwitterCenter for Civic DesignCode for America18FCalifornia CourtsCanUXUX for Institutions (Cyd’s design deck from CanUX 2019)A sket...2020-01-1931 min
Strong FeelingsTalk Money, Get PaidTalking about money is uncomfortable for lots of people—including us! But way too many of us aren’t getting paid what we deserve, and if we want to change that, then we all need to start speaking up—for ourselves, for each other, and for a more equitable financial future.
So join us for this deep dive into all things work money: how to ask for a raise, negotiate an offer, and deal with all the weird feels that come up along the way. To help us out, we’ve got clips from our first Collective Strength...2019-06-2042 min
UX Podcast#194 Research on the fly with Cyd HarrellCyd Harrell has done all kinds of user research. At the beginning of this episode Cyd tells us of the time she live streamed a user interview from a vehicle while the participant was using a mobile device whilst driving. There are times where a user researcher really does need to be fearless.2018-09-2800 min
Voice of DesignEpisode 6: Public InterestScratch a follower of Ayn Rand and you’ll find someone who looks to the government for help in a hurricane. Pragmatic design leader and public sector champion Cyd Harrell joins us to talk about the practice of designing systems for citizens.----more---- EPISODE LINKS 18FSpace CampThe Legacy Museum & The National Memorial for Peace and JusticeWhy Disney World Has Its Own GovernmentGet Into Government: An Insider's Tips for Break...2018-08-1755 min
Voice of DesignEpisode 6: Public InterestScratch a follower of Ayn Rand and you’ll find someone who looks to the government for help in a hurricane. Pragmatic design leader and public sector champion Cyd Harrell joins us to talk about the practice of designing systems for citizens.
----more----
EPISODE LINKS
18F
Space Camp
The Legacy Museum & The National Memorial for Peace and Justice
Why Disney World Has Its Own Government
Get Into Government: An Insider's Tips for Breaking In
California Government Operations Agency
Web Standards and Design System for California Government
U.S. Web Design Syste...2018-08-1755 min
The SpoolCastCyd Harrell - Techniques for Mobile ResearchThe so called Digital Divide is increasingly being filled with mobile devices. Because of that, you need an understanding of how your designs are appearing and behaving on smaller screens. Cyd Harrell is an expert on user research, and the one we to turn for mobile research. She says that it’s not just how your designs display on these devices but also the behavior of your users as they interact on these more personal gadgets. Users consider their mobile phones to be a much more private device than a desktop computer.2014-12-1719 minThe SpoolCastCyd Harrell - Doing "Pocket Research" to Learn About Your Users’ Lives Live!Mobile phones are like research platforms in our pockets. With the right strategy, we can quickly understand our users’ behavior, wherever they are. And given the ubiquity of mobile usage — even among hard-to-reach populations — we as UX designers are especially poised to make our lives easier while designing better products. That is, if we actually do the research. Fortunately, Cyd Harrell knows how to gather data without breaking budgets or extending timelines.2014-11-181h 17
A Responsive Web Design PodcastEpisode #11: Code for AmericaSure, the page is dead, but now what? If you’re Code for America, you work with Clearleft to develop a pattern library and a component-based CMS built in Jekyll to deliver a new responsive website. Cyd Harrell and Jeremy Keith tell us about their fast-paced, iterative process.
Read more »2014-10-2700 minThe SpoolCastCyd Harrell - The Challenges of Usability Testing Mobile AppsAs much as we may like to pretend, there is nothing natural about usability testing. There’s always a level of concentration involved that likely wouldn’t be present in a natural setting. This “unnaturalness” is magnified when testing mobile applications. Users have to focus on things like posture and how they’re holding the device while trying to interact with it realistically.2013-12-0531 minThe SpoolCastCyd Harrell - Conducting Usability Research for MobileMobile changes everything about how we conduct usability research. Not only has the way we design and build websites and apps had to adapt, how we study them has to as well. Traditional research methods won’t translate to a mobile environment.2013-01-2525 min