Shows
How I met my customer (HIMMC)09 - Lisa Alber: From zero to Hero - die Geschichte der CS Abteilung bei FlipShownotes zur Episode mit Lisa AlberIn dieser Folge HIMMC spricht Maximilian mit Lisa Alber, Head of Customer Success bei Flip, über ihre beeindruckende Reise von einer Allrounderin in einem fünfköpfigen Start-up-Team hin zur Führungskraft eines 17-köpfigen CS-Teams. Im Zentrum steht der Wert von echter Kundennähe – und warum man für nachhaltigen Erfolg manchmal selbst Burger braten oder Regale einräumen sollte. Lisa gibt persönliche Einblicke, teilt Learnings zur Teamstruktur, KPIs und gibt Tipps zur Mitarbeiterführung im Remote-Setup.Timestamps:[00:00] Was bedeutet Customer Success für Lisa?[01:30...2025-08-1144 min
Feeding the Starving Artist: Finding Success as an Arts EntrepreneurCurtis King, pt. 1Curtis King is an amazing vocalist, with a versatility that is rare. His repertoire includes pop, R&B and jazz, and has developed a unique and personal style of vocalization, a sound that is African and Asian inspired, often using body percussion - creating a world vibe, or a personal language that speaks to many.Curtis is currently on tour with Bruce Springsteen and has provided background vocals for hundreds of projects and artists such as Luther Vandross, Natalie Cole, Billy Joel, Madonna, and most recently Trey Anastasio (Phish). In addition with his...2025-07-1528 min
"Moment of Zen"Is AI our next nuclear threat? With Joshua Steinman and Nathan LabenzJoshua Steinman, former military officer who served as Deputy Assistant to President Trump and Senior Director for Cyber (2017-2021), now co-founder of Galvanick, joins Erik Torenberg and AI scout Nathan Labenz for a discussion on the AI arms race. They focus on US-China relations, the rate of AI development, and the global implications of a technological arms race. Should the US and China work together to prevent a future of AI-powered warfare, or is a conflict inevitable?--🔥 Apply to join over 400 Founders and Execs in the Turp...2024-08-3159 min
The SpoonEP 547: Caveman ValuesThis is The Spoon, where we're yawning and turning into Kermit, but it's all right bangers. Music By Transvision Vamp Dan Baird Jim Steinman Spoon Feeding Airplane! & Airplane II: The Sequel Gen V The Good Fight Patrick Willems: Streets Of Fire The Men Of The Spoon Robbie Rist Chris Jackson Thom Bowers The Spoon on Twitter The Spoon Facebook Group The Spoon Facebook Page Email: the_spoon_radio@yahoo.com2024-06-291h 12
AudioLoveCustomer Success Nick Mehta, Dan Steinman, Lincoln Murphy"Listen to this 2-hour audiobook excerpt, then enjoy the entire book for FREE by visiting https://audiolove.online/audiobooks ! Discover over 2000 enthralling mysteries, epic fantasies, romances, and non-fiction titles. Your next great adventure starts with a single click. Dive in now!" Hosted on Acast. See acast.com/privacy for more information.2024-03-071h 59
"E & P Reports" from Editor & Publisher Magazine hosted by Mike BlinderA look at the broadcast news industry from RTDNA CEO Dan ShelleyIn September 2023, E&P reported on the Arizona Newspapers Association and the Arizona Broadcasters Association merger. In the past year, there have been several legacy newspaper and public media mergers, such as Chicago Public Media's acquisition of the Chicago Sun-Times, The Steinman's "gifting" of their 150+-year-old Lancaster, PA newspaper to the local public broadcasting outlet and the Denton (TX) Record-Chronicle becoming part of Dallas-Fort Worth's KERA Public Broadcasting operations. Many news media pundits predict that, in the very near future, we will see more broadcasting and newspaper newsrooms working as one to compete for larger...2024-03-0322 min
Death Don't Do FictionShredruary: Streets of FireIt’s February, so that means it’s time for the AIPT Movies podcast’s “Shredruary” series! Where we cover movies that revolve around music or musicians! In this week’s episode, Alex, Tim, and Matt discuss iconic genre director Walter Hill’s 1984 Rock n’ Roll Fable, Streets of Fire!A scary biker gang led by an unnerving-yet-alluring Willem Dafoe! A terrifying Ed Begley Jr.! Infectious music from Jim Steinman, Ry Cooder, Dan Hartman, Stevie Nicks, The Blasters, and Boston-based new wave band, Face to Face! Diane Lane looking incredible while playing one of the greatest fictional rock stars of al...2024-02-281h 03
Total Wellness Radio: Enjoy Great Health NaturallyE428 Author David Steinman-Raising Healthy KidsBEST-SELLING AUTHOR & LEADER IN THE ANTI-TOXICS MOVEMENT
In his powerful new book Raising Healthy Kids, DAVID STEINMAN, one of America’s premier environmental activists, shows how today’s most popular items — from bubble bath to cereal to cleaning products to snack food — are contaminated with unacceptable levels of chemical toxins and pesticides, and he proposes alternatives and substitutes to keep your family safe.
Never-before-seen test results are revealed for major brands like Johnson & Johnsons, Kellogg, Tide, and Clairol, and General Mills that identify exactly which products contain ingredients that are dangerous.
David shares the connection between beauty products as well as food...2024-02-2433 min
The Revenue Formula3 levers of customer growth (with Dan Steinman, Chief Evangelist at Gainsight)Hypergrowth comes from existing customers - and you have three growth levers to pull with customer success.We talked with Dan Steinman, Chief Evangelist at Gainsight about those levers.(00:00) - Introduction
(07:00) - How do you grow through your customer base?
(10:16) - Why don't we celebrate customer revenue?
(13:04) - A leap of faith
(16:47) - CS and PLG
(20:20) - Don't raise prices, reduce discounts
(24:43) - What's the role of the CSM?
(29:58) - How to upsell
(33:11) - CSMs and discovery
(39:00) - CSMs and commissions
(42:57) - The product and the price
2023-11-0951 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022As a neutral podcast host, I am not supposed to pick favorites...so I won't.But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package. Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:Podcasting in CSThe evolution of digital CS towards making CSMs more ef...2023-10-241h 06
Gerente de los sueños podcastGer Sue # 178 Pista de carreras - Validación de la necesidades de los clientesLas necesidades de nuestros clientes cambian todos los días y debemos modificar nuestros productos o servicios para ajustarse a estos cambios, pero ¿Cómo logró conocer esos cambios de nuestros clientes? ¿Cómo modifico mi producto o servicio al trabajo que el cliente desea que se realice? O ¿qué es un producto mínimo viable? En este episodio de la nueva serie “los 5 aprendizajes de los 5 mejores libros” usamos como referencia los siguientes libros en el tema “validación de las necesidades de nuestros clientes”: · "Hackear el crecimiento: cómo las empresas de más rápido crecimiento de la actu...2023-08-1235 min
What You Will LearnCustomer SuccessThis week, Ashto and Jonesy learn the exciting new model of customer management through Customer Success, co-authored by Nick Mehta, Dan Steinman, and Lincoln Murphy. Enabling customers to understand the value in your products can result in creating a loyal customer base and safeguarding long-term recurring revenue. This book explains how business relationships have changed, and why B2B vendors must focus on delivering success for their clients to achieve success for their own businesses. Customer Success outlines the key elements of building a successful customer success strategy, from the initial planning stages to execution. It o...2023-03-2325 min
The Support Automation Show[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, we are joined by Dan Steinman, Chief Evangelist at Gainsight. We discuss the difference between support and customer success and how businesses should apply automation to both.Episode resources:Dan Steinman’s LinkedInGainsight WebsiteCustomer Success BookThe Eisenhower MatrixIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends over at: fame.soPrevious guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of...2023-03-0943 min
Chief Evangelist with Ethan Beute011 Dan Steinman (Gainsight) on Building Affinity as Chief EvangelistToday’s guest is Dan Steinman, Chief Evangelist at Gainsight. Dan joins Ethan Beute and shares the idea that creating awareness of something that’s making a difference is the most important aspect of the role. Dan also discusses the three aspects of being a great evangelist, two ways to source insights to generate thought leadership, and why he and his CEO stopped trying to track and measure the ROI of his role. Be sure to listen in on Dan giving his advice on how you can become a better listener to your clients about what does and doe...2023-02-0255 min
ArchebyteLooking Ahead: Crypto in 2023For the final episode of season 2, I’m changing things up a bit! To close out a year that has been very eventful, and a bit chaotic, I went to some of my favorite crypto founders for their words of wisdom.I asked everyone three questions and compiled all of their answers here to help everyone decompress from the craziness of 2022 and start getting on track for 2023:Give me one or two reasons to stay in crypto and remain optimistic on the future!What are some big themes you’re interested in/ following now and in the...2022-12-2917 min
Movie MeltdownMichael Paré on the Streets of FireMovie Meltdown - Episode 591 This episode we sit down with actor Michael Paré and discuss his impressive and lengthy career. Plus we also rundown some of our personal favorites of Michael’s movies. And as we dig into the films of John Carpenter in the 1990s, we also delve into… Eddie and the Cruisers, the camera knows where you’re going, The Blasters, Walter Hill, above reproach, werewolf movies, Bruce Dern, The Philadelphia Experiment, four days in full prosthetics, not everybody can be an actor, searching for cryptids, Jim Steinman, Tom Berenger, shooting on a virtual r...2022-12-091h 05
Un día como hoy en la músicaEfemérides del 01 de noviembreEl nacimiento de:
- La cantante y compositora Sippie Wallace
- Richard Grech, fue miembro de los grupos Family, Traffic y Blind Faith
- El compositor y letrista y productor Jim Steinman
- David Foster, uno de los más grandes productores y compositores de los últimos 40 años
- Dan Peek, fue componente de una de las grandes bandas de los 70, America de 1970 a 1977
- Ronald Bell, que será uno de los componentes principales del grupo Kool & The Gang
- Magne Furuholmen, miembro fundador del...2022-11-0122 min
The Support Automation ShowCustomer Success vs Customer Support with Dan Steinman, Chief Evangelist at GainsightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Dan Steinman, Chief Evangelist at Gainsight. They discuss the difference between support and customer success and how businesses should apply automation to both.Learn more about Dan:Dan's LinkedInGainsight's LinkedInGainsight's Official WebsiteOther Resources:Customer Success: How Innovative Companies are Reducing Churn and Growing Recurring RevenueIf you enjoyed this episode then please either:Subscribe, rate, and review on Apple PodcastsFollow on SpotifyThe Support Automation Show RSS FeedThe Support Automation Show is hand crafted by our friends...2022-06-0243 min
JortsCenter68: Sparkling IncontinenceThis week Will examines period pieces, Vic lightens the mood, Josh celebrates the works of Jim Steinman, Dan settles quibbles, and Ryhan thanks you for the add!
Please help support our friend Tim! https://www.gofundme.com/f/tims-head-trauma-and-living-expenses
Music by Beard of Antlers
https://beardofantlers.bandcamp.com/track/bird
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Will is @wapplehouse
Josh ...2022-05-181h 31
Ruined ChildhoodsJim Steinman Music VideosFew songwriters have a legacy like Jim Steinman. Having written some of the biggest hits of the 70s, 80s, and 90s, Steinman managed to pen hits for some of the biggest artists of the time and even inspired music videos that live in infamy for their over-the-top cinematic qualities. Dan and Jon are here to try to figure out how to recapture the magic.Meat Loaf - I’d Do Anything for Love (But I Won’t Do That)Bonnie Tyler - Total Eclipse of the HeartAir Supply - Making Love out of Nothing at A...2022-04-191h 12
Ruined ChildhoodsLittle Women (1994 & 2019)When it comes to women, few are as little as the March sisters. On this episode, Dan and Jon dish on both the 1994 and 2019 adaptations of the Louisa May Alcott classic, Little Women.Next episode: The cinematic music videos of Jim SteinmanI’d do Anything for Love by Meat LoafTotal Eclipse of the Heart by Bonnie TylerMaking Love out of Nothing at All by Air SupplyContact us, follow us on social media, or buy some merch at linktr.ee/RuinedChildhoods2022-04-0257 min
Georgian Growth PodcastGeorgian's Peter Szary on Building Your Customer JourneyWhile securing your first customers and finding your product-market fit is a major milestone, building a customer journey can be challenging. There are questions about how to create a customer journey that’s repeatable and keep them coming back.Peter Szary, Georgian’s Head of Customer Success, explains some key steps to know to build your customer journey. He references Dan Steinman’s 10 Laws of Customer success, which you can find here: https://www.cmswire.com/cms/customer-experience/10-laws-of-customer-success-pulseconf2015-029173.phpListen in on this podcast where Peter will explain...2022-03-1710 min
Ministry FocusMINISTRY FOCUS 024 BASIS MINISTRY Dir. Dan Steinman, HandiVangelism HVMI.org 717-859-4777 1-29-222022-01-2819 min
Smart Data Talks#4 Desvendando Customer Success: Vale a Pena Investir em CS na sua Empresa?Suporte com nome bonito? A área de Sucesso do Cliente é muito mais que isso e o Smart Data Talks reuniu especialistas para trazer exemplos da vida real, explicar termos e trazer mais sobre a rotina desse profissional que se tornou essencial para muitos negócios.
Yasmim Restum e Amanda Viera conversam com João Felipe da Luz, da CustomerX, e Renata Sant'ângelo e Rubens Pedreira, da Zoox para desvendar essa profissão e suas potencialidades para as mais diferentes indústrias.
Se inscreva no link para receber novidades e ser avisado toda vez que publica...2022-01-261h 12
Inspiring Future LeadersEpisode Eleven: The One with Dan SteinmanAbout the Episode
Dan Steinman is often referred to as the Godfather of Customer Success and has a wealth of experiences to share with the world, not least about human-first leadership.
This episode is full of worldly advice and is no doubt the first of many conversations we will publish with Dan.
A few of the takeways that resonated with us were:
>> Live your culture and principles through your conversations with people
>> Leadership is about communication and vision; and the ability to bring these two things together to motivate...2022-01-2542 min
Inside RockBat Out of Hell (# 034)Bat Out of Hell (S3-E4)The JabberGuys discuss the making of Bat Out of Hell and the background of the iconic lead singer, Meat Loaf. One of the best-selling albums of all time, Meat Loaf and Jim Steinman create a music legacy with the help of Todd Rundgren.Listen to the episode playlist on SPOTIFYMarvin Lee Aday - “Meat Loaf”Growing up in Dallas, Texas with an alcoholic father and being bullied at schoolWhat’s this about him getting boned in the head with a shotp...2022-01-0644 min
CYMERIADAU CYMRUCYMERIADAU CYMRU: ELIN FFLURAr ôl cyfweliad a sgwrs wych gan Lisa Pedrick, cantores a chyflwynwraig arall sydd ar y podlediad tro hwn. Neb llai nag Elin Fflur! Gyrfa, perfformio, Cân i Gymru, Dan y lloer, canu a cherddoriaeth, Ynys Môn, The Voice, Jim Steinman, 10 cwestiwn chwim a chwis, a llawer mwy! Sgwrs wych arall! Pa mor lwcus dwi i! 2021-11-1850 min
GTM Made Simple981: A Guide To Integrating The Chief Evangelist Position Into Your CompanyThe subscription economy has led to a huge change in the software world. All of a sudden, customers aren’t a one-and-done deal. If they’re not satisfied with a product at the end of their subscription, the company will notice when they don’t renew. This has pushed customer retention into the limelight. But what steps are taken to retain more customers?On this episode of the Tuesday Takeover series, we speak with Dan Steinman, Chief Evangelist at Gainsight, all about customer success and his transition into the chief evangelist position.What we disc...2021-11-0525 min
GTM Made Simple981: A Guide To Integrating The Chief Evangelist Position Into Your CompanyThe subscription economy has led to a huge change in the software world. All of a sudden, customers aren’t a one-and-done deal. If they’re not satisfied with a product at the end of their subscription, the company will notice when they don’t renew. This has pushed customer retention into the limelight. But what steps are taken to retain more customers?On this episode of the Tuesday Takeover series, we speak with Dan Steinman, Chief Evangelist at Gainsight, all about customer success and his transition into the chief evangelist position.What we disc...2021-11-0525 min
Leaders of Growth#12 Dan Steinman on Customer Success and EntrepreneurshipDan Steinman is an expert in Customer Success and the Chief Evangelist of Gainsight. Listen out for:00:50 Background4:10 How to figure out if you are the right person to run the startup across the stages15:20 How teams and people evolve across the stages19:40 How to help your employees to stretch across the company’s growth22:20 How Customer Success evolves as the company grows28:30 The Subscription Economy vs. The Consumption Economy2021-11-0249 min
B2B Leadership PodcastEveryone is an Evangelist with Dan SteinmanIn this episode of The B2B Leadership Podcast, best-selling author and leadership coach Nils Vinje introduces Chief Evangelist at Gainsight, Dan Steinman.
Podcast Highlights:
1:14 - The first time we met in person - Nils and Dan share what the very first PULSE conference was like way back in 2013.
3:53 - Dan's role and focus at Gainsight - What does the Chief Evangelist role consist of, and how does it relate to customer success?
5:59 - From an individual contributor to a leadership position - A lot of people move...2021-10-1356 min
Gain Grow RetainDigital Customer Success w/ Dan SteinmanThis week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
2021-08-1848 min
A Life that LastsInterview with Dan SteinmanKendall and Nancy interviewed Dan Steinman. Dan and Kendall have been a part of a Saturday prayer group. Dan works for HANDI*VANGELISM MINISTRIES in the grief part of the ministry. He meets with people experiencing grief and loss and helps them work through their grief. The community is helpful, knowing you're not alone.Dan also tells the story of his own grief and his son's tragic death.Our time on earth is just a mere whisper and our eternity is in heaven. - Interview with Dan Steinman.You wouldn't want to miss t...2021-08-0834 min
The Hollow Chord PodcastThe Hollow Chord Podcast - Nutshell Ft. Dave Allen (Episode 3)Dan Steinman and Dave Allen cover Nutshell by Alice in Chains on episode 3 of The Hollow Chord Podcast.2021-08-0203 min
Dear Family,Julie Lythcott-Haims- Former Stanford Dean Pens Groundbreaking Manual- Your Turn- How to Be an AdultJulie Lythcott- Haims is a Black biracial woman born to an African American man and a White British mother. Because her parents violated rules and policy by daring to love, she’s always questioned norms. She grew up knowing her existence was problematic in the eyes of some, which has stayed with her giving her the superpowers of compassion and kindness. She believes in humans and is deeply interested in what gets in our way. She is the New York Times bestselling author of the anti-helicopter parenting manifesto How to Raise an Adult. It gave rise...2021-06-2954 min
URNShowtime - URNivision 2021 Results10 countries performed for your votes. Now the winner can be crowned.
Ella is here with the full results for #URNivision2021 so take a listen now to find out who this year's champion is!
The contestants:
Spain - Zorro 'Baila Me' (Zorro - Original Cast Recording, 2008; composers: Gipsy Kings, John Cameron & Stephen Clark; label: First Night Records)
Italy - Chess 'Nobody's Side' (Jessica Vosk - Wild and Free, 2018; composers: Benny Andersson, Björn Ulvaeus & Tim Rice; label: Broadway Records)
Austria - Elisabeth 'Kitsch' (Elisabeth - Complete Live Recording, 2005; composers: Sylvester Levay & Michael Kunze; label: HitSquad Records)
France...2021-05-3019 min
Muziek Uit De GroefE18 - Meat Loaf - Bat Out Of Hell (1977)Quinn heeft zijn platencollectie weer eens doorgespit op zoek naar een album die uniek was in zijn soort, met het album "Bat Out Of Hell" is hem dat zeker gelukt. Het legendarische album van de zanger Meat Loaf verscheen in 1977 en was het tweede studio album van de zanger en het eerste deel in de Bat Out Of Hell Trilogie. De ultieme hits "Bat Out Of Hell" gelijknamig naar het album, en de Bohemian Rhapsody van Meat Loaf "Paradise By The Dashboard Light" worden onder een vergrootglas gelegd en uitgelicht. Vaste tekstschrijver Jim Steinman (R.I.P.) begon al...2021-05-1055 min
Cobras & Fire: Comedy / Rock Talk ShowEP 243: Ted Talk, KISS Biopic, Aaron LewisWe are back and happy to announce we are officially a Pantheon Podcast. This week LC survives a car crash. Jim Steinman is remembered. Bakko recaps an uncomfortable interview. The Man from Massachusetts, Aaron Lewis of Staind, identifies as Florida Man, KISS is getting a Netflix biopic and LC & Bakko, worried about Ted Nugent, stage an intervention.Music:Pantera - Cat Scratch FeverBlack Crowes - RemedyThe Dan Band - Total Eclipse Of The HeartMassive Wagons - ChangesRob Zombie - The Ballad of Sleazy...2021-05-041h 11
Tamsen and Dan Read the PaperEpisode 220: Oscars, Anyone?People seem lukewarm - what's the deal? Ross King tells the story of Vespasiano da Bisticci. Julius Rosenwald, Booker T Washington and 5000 schools. Dan covers the NYT sex issue. (The Back, Wonder Woman, and Tempest Storm). Remembering Jim Steinman and Bat Out of Hell. Allon Schoener and Harlem on My MInd. Challenging NBA alums. Chuck Geschke and Adobe. Fernando Tatis!
Credits:
Talent: Tamsen Granger and Dan Abuhoff
Engineer: Ellie Suttmeier
Art: Zeke Abuhoff
2021-04-3050 min
Heroes of NoiseR.I.P. Shock G, Black Rob, and Jim Steinman, The Falcon and The Winter Soldier finale, For All Mankind S2 Finale, Lost rewatch, and The Boys From County HellWelcome to Episode 155 This week we turn on our mics, press "record", and give you a show that we're calling "Something Out Of Nothing". However, that's not to say we bring nothing to the table this week. We start the show out saying goodbye to not one, but THREE entertainment icons. The world seems emptier as we lost writer and producer Jim Steinman, Shock g of Digital Underground, and Black Rob all in one week. Terrible. This sends us down a music rabbit hole that has us talking about Meatloaf, Air Supply, Dire Straits, The Eagles, Mike...2021-04-261h 33
De Keiharde PödcastHorror-watjes over Rob Zombie, hekserij en brandende kruizen.De podcast met hart voor hard! Een uur lang maken Suzanne Bosman en Mike Arntz metaalkabaal voor jou en door jou samengesteld. Deze week laten ze zich doorluisteraar en muzikant Burcak meenemen in de bloederige wereld van muzikant/regisseur/cultheld Rob Zombie. Antoin vertelt hoe hij als recalcitrante puber in de ban raakte van het album At war with Satan van Venom. Als hij erover praat raakt hij opnieuw in vervoering. Suzanne en Mike staan ook stil bij het overlijden van Jim Steinman en draaien Sisters of Mercy. Laat je verder onderdompelen in de “witchcraft” van het ongrijpbare doomduo Fray...2021-04-231h 15![A Podcast [ , ] For All Intents and Purposes](https://static.libsyn.com/p/assets/7/5/7/4/7574c912059c374abafc7308ab683e82/ShowCard20210423.jpg)
A Podcast [ , ] For All Intents and PurposesDating the VoidELEMENTARY, DEAR WOHN JATSON: A brief look at an upcoming multi-platform release from Capcom that gathers two Ace Attorney games previously unavailable outside of Japan. The collection, called The Great Ace Attorney, features some interesting localization of characters names. While not unusual in itself, the fact that in Japan a character named "Sherlock Holmes" had to be changed––to "Herlock Sholmes" for release in the United States points to some very strange aspects of copyright law. Andrew dives deep into the mystery. CUTTING CUTSCENES: Based on an GamesIndustry.biz interview with Weird West narrative designer, Lucas Loredo, who...2021-04-2348 min
The European Startup ShowRav Dhaliwal, ex-head of Slack’s EMEA Customer Success on: How to Measure, Align and Drive Value through Customer Success[01:13] - What is customer success and what is it not?[06:32] - How do you align an organization to make customer success everyone’s business? [19:20] - When is the right time to introduce usage telemetry and analytics in an organization?[20:58] - How do you hire the customer success leader?[25:13] - What should your customer success organization should be based upon? [26:55] - How do you set up Customer success metrics or incentive system?[31:33] - How do you structure CS teams to align with the farming/account expansion vs purely engagement and customer satisfaction?[37:15] - What are the common mistakes companies make when it...2021-04-2147 min
The Handsome Dan PodcastVale Jim SteinmanWelcome back to the Handsome Dan Podcast.
This brand new episode has gotten me out of some sort of self-imposed exile to talk about the wonderful legacy of Jim Steinman, an artist and songwriter whose work I loved and will continue to treasure.
This is my first one back.
Hopefully the first of many more. 2021-04-2127 min
PM讀書會【PM讀書會】絕對續訂本書由矽谷的三位專家尼克．梅塔（Nick Mehta）、丹恩．史坦曼（Dan Steinman）、林肯．墨菲（Lincoln Murphy）執筆，目的就是要討論訂閱經濟最關鍵的實務問題：公司除了爭取新客戶外，更重要的是努力保留舊客戶，當顧客擁有美妙的體驗以及賣家許下的承諾，才會一訂再訂、終身支持，而非一再流失。怎麼做到？答案就是「客戶成功（Customer success）」！
書摘文章：https://km.pmtone.com/customer-success/
#pmtone #產品通 #客戶成功學
PM Tone 產品通 社群連結
官方網站：https://www.pmtone.com/
產品學院：https://km.pmtone.com/
粉絲專頁：https://www.facebook.com/pmtone365/
臉書社團：https://www.facebook.com/groups/pm365/
Youtube：http://www.youtube.com/c/PMTone
IG：https://www.instagram.com/pmtone_official/
Line帳號：@pmtone
官方信箱：service@pmtone.com2021-01-2508 min
The Jasons take on...Guest: Dan Steinman - "The Future of Customer Success"Customer success has had an amazing progression over the past decade and with incredible change in 2020 alone. So what can we expect in 2021 and beyond?
Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman. Dan shares his experiences and views about the future of customer success. You don't want to miss this episode!
Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US base...2020-12-1734 min
Gainsight GameChanger PodcastStarting a CS Function from scratchAs many businesses are implementing the Customer Success philosophy in their framework, the need for the newest CS professionals to learn and become experts on the field is evident. Not only are the CS practices getting popular inside different ecosystems, but teams forming CS managers are growing, adding up to the international community. In today’s episode, Area VP at Komodo Health, Selena Jankulovska and Head of Customer Success at Run The World, Shaun Porcar, join our host, Adam Joseph, to chat about the experience of starting a CS function from scratch. Listen now to learn how to structure yo...2020-11-1931 minGainsight GameChanger PodcastLessons in Customer Success: Multitasking, Delegating, and Asking Why?Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. There are several major f...2020-11-0527 minGainsight GameChanger PodcastThe Academic Approach to Customer SuccessWelcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. In this episode, Bryan H...2020-10-2833 min
Dear Family,Laurie Kallen Schwent-My Creative and Eccentric Bipolar Mother Whose Parents Both Died By Suicide on Why Life is Worth Living in ColorImagine eavesdropping on a mother and daughter’s most intimate, honest, and raw therapy session where they hash out the past and share family secrets in hopes of coming to a life-changing understanding. Also, imagine laughing at some truly wild and unbelievable stories. Imagine no further because this 50th Dear Family, podcast episode is all of that and more! Laurie Kallen Schwent is a creative and eccentric self-proclaimed comedian and empath, an artist who dabbles in watercolor and photography, a restaurant owner, a wife, a mother, a grandmother, a loyal friend, and a dog lover. Laur...2020-06-301h 19
UI Breakfast: UI/UX Design and Product StrategyEpisode 166: Continuous Product Validation with Arvid KahlShould you relax once you find that mythical product-market fit? Our guest today is Arvid Kahl, the author of The Bootstrapped Founder blog. You'll learn how to stay in touch with your market, proactively collect customer feedback, overcome technical challenges, and make sure your product remains the best solution for your audience.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.Show NotesThe Bootstrapped Founder — Arvid's websiteFeedbackPanda — Arvid's previous product together with Danielle Simpson, now acquiredContinuous Validation: Stay...2020-04-2147 min
The Customer Onboarding PodcastWhy 70% of Churn Occurs Because of the Customer's First 90 Days with Dan Steinman (Chief Evangelist, Gainsight)In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Dan Steinman (Chief Evangelist, Gainsight) to discuss why 70% of churn happens because of the customer's experience in the first 90 days, how to build a successful hand-off process, and more.
Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. Your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new...2020-04-1354 min
Cliente Cast#38 Cliente Cast – O futuro do Customer Success - com Dan SteinmanNeste episódio recebemos uma das pessoas que ajudou a construir o que é Customer Succes no mundo, Dan Steinman, do Gainsight. André Scaff bateu um papo bem legal com ele sobre a história e o futuro do Customer Success no mundo.
Uma conversa cheia de aprendizados com esse ícone do CS mundial.
Se você nunca ouviu falar do Dan, pode conferir o livro que ele escreveu sobre CS link do livro aqui e seguir ele no Linkedin.
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In this episode we interviewed one of the people who helped to build...2020-03-3138 min
24CAST | O maior podcast sobre Bitrix24 | CRMThink#55 - Vendas em tempos de crise [Papo com especialista]Neste episódio abordamos o tema vendas em tempos de crise. Para esse papo convidamos o especialista Vinicius Targher, COO e co-Founder at Sláinte Business. Disponível também nas principais plataformas de pocast: Spotify Apple Castbox Deezer Pontos abordados no episódio Saiba mais sobre Exact Sales Livro: Customer Success - Autores: Dan Steinman e Lincoln Murphy Comitê de crise e fundo de reservas Conheça Sláinte Business Livro - A estratégia do oceano azul - Autores Renée Mauborgne e W. Chan Kim Estratégias para momentos de crise com a equipe de v...2020-03-1957 min
GTM Made Simple566. When Do You Need a Chief Evangelist?Tech evangelists have been with us since the beginning of the Macintosh operating system. While the evangelist title is undeniably cool, when is it necessary for your company to deploy one and whom should it be? We sat down with Dan Steinman, co-author of the book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue and Chief Evangelist for Gainsight, a customer success company which helps businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. Here’s what we’re unpacking today: Stepping stones...2020-03-1725 minGTM Made Simple566. When Do You Need a Chief Evangelist?Tech evangelists have been with us since the beginning of the Macintosh operating system. While the evangelist title is undeniably cool, when is it necessary for your company to deploy one and whom should it be? We sat down with Dan Steinman, co-author of the book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue and Chief Evangelist for Gainsight, a customer success company which helps businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences. Here’s what we’re unpacking today: Stepping stones...2020-03-1725 min
Creating Customer SuccessCreating Customer Success - Episode 2: Dan SteinmanIn this episode, we speak with Dan Steinman who is the General Manager of Gainsight EMEA.2019-09-121h 13
The OST PartyEpisode 18: Streets of FireOn this episode, we're digging into Walter Hill's 1984 rock n' roll fable STREETS OF FIRE! It's a musical with numbers that can level entire city blocks. It's an aggressively '80s take on motorcycle gangs of the '50s. It's a wannabe western starring a stoic hero with a duster and a Winchester. It's all of these things and so much more.
Michael Paré is Tom Cody, a drifter hired to rescue his ex-girlfriend, rock singer Ellen Aim (Diane Lane) from the clutches of Willem Dafoe's Raven and his Bomber gang. The soundtrack features cuts from The Fi...2019-08-301h 23
GTM Made Simple312: When Do you Need a Chief Evangelist w/ Dan SteinmanTech evangelists have been with us since the beginning of the Macintosh operating system. While the evangelist title is undeniably cool, when is it necessary for your company to deploy one and whom should it be? We sat down with Dan Steinman, co-author of the book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue and Chief Evangelist for Gainsight, a customer success company which helps businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences.2019-08-2725 minGTM Made Simple312: When Do you Need a Chief Evangelist w/ Dan SteinmanTech evangelists have been with us since the beginning of the Macintosh operating system. While the evangelist title is undeniably cool, when is it necessary for your company to deploy one and whom should it be? We sat down with Dan Steinman, co-author of the book Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue and Chief Evangelist for Gainsight, a customer success company which helps businesses secure and surpass their customers' desired outcomes and deliver consistently amazing experiences.2019-08-2725 min
B2B Revenue Acceleration50: The Key to Recurring Revenue Growth w/ Dan SteinmanDo you hear that sound? That’s the rumbling of a long-overlooked source of growth for recurring revenue businesses. And it’s about to erupt. In this episode, we ask Gainsight’s General Manager, EMEA Dan Steinman about his thoughts on the inevitable movement towards a more customer-centric approach to subscription-based business models. We chat customer success, increasing renewal rates, and more.2019-07-2424 min
Food Sleuth RadioJon Steinman, author of Grocery Story: The Promise of Food Co-ops in the Age of Grocery Giants describes the benefits of cooperative grocery stores.Did you know that cooperative grocery stores strengthen regional economies and put money and resources back into local communities? Join Food Sleuth Radio host and Registered Dietitian, Melinda Hemmelgarn, for her interview with Jon Steinman:producer and host of the internationally syndicated TV/web series, radio show and podcast “Deconstructing Dinner: Reconstructing Our Food System,” and author of Grocery Story: The Promise of Food Co-ops in the Age of Grocery Giants. Steinman compares and contrasts cooperative vs. corporate grocery store models, and describes their impact on local food systems. Related website: https://grocerystory.coop/ 2019-07-1228 min
Number One With A Bullet1983 - "Total Eclipse Of The Heart" by Bonnie TylerThis absolute banger from 1983 coincidentally lends some spooky atmosphere to Andrew and Dan's first ever Halloween episode. With a completely whack-a-doo music video, a vampiric musical theater origin story, and a little help from Meatloaf's buddy Jim Steinman, this song is guaranteed to get you into the Halloween spirit. Don't get too spooked!2018-10-261h 05
Mind The Gap by FreshchatCustomer success, sales, and SURF at TypeformAt Typeform everything is centered around the customer and you will concur when you hear this: The customer success division in the company is responsible for sales, account management, and prospecting functions. And to evoke your curiosity a little further, the sales team operates without any quotas or commissions.
David Apple, General Manager - US and VP of Customer Success at Typeform joins us to talk about how his team operates, competition, difficult customers, hiring for customer success, and the journey from football (Barcelona) to American football (Silicon Valley).
Listener Notes:
[00.23] -- Net...2018-08-0900 min
The SaaS Revolution ShowSaaS Revolution Show Radio Hour: Customer SuccessThis week of the SaaS Revolution Show, we devote the entire episode to Customer Success. Alex Theuma takes you on a journey that spans from the stages of SaaStock 16 and 17 through to SaaStock on Tour Helsinki and New York to pick up some of the best stories and advice from Customer Success practitioners.
The episode is divided into four parts. The first part defines Customer Success, helps you figure out when is the best time to start with it, and looks at how companies like Slack and Drift kicked it off.
In the second part...2018-07-1842 min
Biotechnology Focus PodcastChanging the face of disease and pain | 089 This week we have some encouraging findings on Alzheimer’s as researchers hunt for a cure, there were two research studies released from the University of Toronto: one involving aneurysms, and the other discussing ‘invisible’ pain, as well as, a recent discovery that could change the face of opioid manufacturing. Keep listening to hear all the details! +++++ The population of the world is steadily living longer, increasing the likelihood of one in three developing a form of Alzheimer’s in their lifetime. Much work has been done to combat this debilitating disease, but as of yet, there is...2018-06-0400 min
Kakate - o podcast mais sem noção da ZLKakate EP 37 PenulateSó as dos grandes produtores nes penúltimo episódio da temporada, como: Narada Michael Walden (Whitney Houston), Stock, Aitken, Waterman (SAW) (Kylie Minogue e Sonia), Desmond Child (Save Up All Your Tears) , Jim Steinman (Billy Squier), Jimmy Iovine (Dan Hartman) entre outros. Leia mais »2018-05-0122 min
Notion Capital - exceptional founders, extraordinary journeysNC35 - Customer Success in the Age of the CustomerDan Steinman is General Manager EMEA at Gainsight and Author of Customer Success: The Book. We discuss about what makes Customer Success today.
2017-07-2617 minNotion Capital - exceptional founders, extraordinary journeysNC35 - Customer Success in the Age of the CustomerDan Steinman is General Manager EMEA at Gainsight and Author of Customer Success: The Book. We discuss about what makes Customer Success today.2017-07-2617 min
Notion135 - Customer Success in the Age of the CustomerDan Steinman is General Manager EMEA at Gainsight and Author of Customer Success: The Book. We discuss about what makes Customer Success today.2017-07-2617 min
Get Full Audiobook in Business, LeadershipCustomer Success by Lincoln Murphy | Free AudiobookListen to full audiobooks for free on :https://hotaudiobook.com/freeTitle: Customer Success
Author: Lincoln Murphy, Nick Mehta, Dan Steinman
Narrator: Tim Andres Pabon
Format: Unabridged
Length: 8 hrs and 25 mins
Language: English
Release date: 07-07-17
Publisher: Gildan Media, LLC
Genres: Business, Leadership
Summary:
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth...2017-07-078h 25
Step Inside This Edge-Of-Your-Seat Full Audiobook And Feel The Difference.Customer Success by Nick Mehta, Dan Steinman, Lincoln MurphyPlease visithttps://thebookvoice.com/podcasts/2/audible/98462to listen full audiobooks.
Title: Customer Success
Author: Nick Mehta, Dan Steinman, Lincoln Murphy
Narrator: Tim Andres Pabon
Format: mp3
Length: 8 hrs and 25 mins
Release date: 07-07-17
Ratings: 4.5 out of 5 stars, 375 ratings
Genres: Customer Service
Publisher's Summary:2017-07-078h 25Unlock the Magic of Full Audiobook Through Your HeadphonesCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Audiobook by Dan SteinmanListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 297026
Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author: Dan Steinman, Lincoln Murphy, Nick Mehta
Narrator: Tim Andres Pabon
Format: Unabridged
Length: 08:26:14
Language: English
Release date: 07-01-17
Publisher: Ascent Audio
Genres: Business & Economics, Business Development, Sales & Retail
Summary:
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of...2017-07-018h 26
Press Play On The Full Audiobook Everyone Is Talking About — So Binge-Worthy!Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Lincoln Murphy, Dan Steinman, Nick MehtaPlease visithttps://thebookvoice.com/podcasts/1/audiobook/297026to listen full audiobooks.
Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author: Lincoln Murphy, Dan Steinman, Nick Mehta
Narrator: Tim Andres Pabon
Format: Unabridged Audiobook
Length: 8 hours 26 minutes
Release date: July 1, 2017
Ratings: Ratings of Book: 4.14 of Total 36
Ratings of Narrator: 3.5 of Total 2
Genres: Sales & Retail
Publisher's Summary:
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing...2017-07-018h 26Start The Full Audiobook That Keeps Busy Professionals Hooked.Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Lincoln Murphy, Dan Steinman, Nick MehtaPlease visithttps://thebookvoice.com/podcasts/1/audiobook/297026to listen full audiobooks.
Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author: Lincoln Murphy, Dan Steinman, Nick Mehta
Narrator: Tim Andres Pabon
Format: Unabridged Audiobook
Length: 8 hours 26 minutes
Release date: July 1, 2017
Ratings: Ratings of Book: 4.14 of Total 36
Ratings of Narrator: 3.5 of Total 2
Genres: Business & Career Development
Publisher's Summary:
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after...2017-07-018h 26
Listen to New Full Audiobooks in Business & Economics, Sales & RetailCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Lincoln Murphy, Dan Steinman, Nick MehtaPlease visit https://thebookvoice.com/podcasts/1/audiobook/297026 to listen full audiobooks. Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Author: Lincoln Murphy, Dan Steinman, Nick Mehta Narrator: Tim Andres Pabon Format: Unabridged Audiobook Length: 8 hours 26 minutes Release date: July 1, 2017 Ratings: Ratings of Book: 4.14 of Total 36 Ratings of Narrator: 3.5 of Total 2 Genres: Sales & Retail Publisher's Summary: Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after...2017-07-0103 minListen to New Full Audiobooks in Business & Economics, Sales & RetailCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Lincoln Murphy, Dan Steinman, Nick MehtaPlease visithttps://thebookvoice.com/podcasts/1/audiobook/297026to listen full audiobooks.
Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author: Lincoln Murphy, Dan Steinman, Nick Mehta
Narrator: Tim Andres Pabon
Format: Unabridged Audiobook
Length: 8 hours 26 minutes
Release date: July 1, 2017
Ratings: Ratings of Book: 4.14 of Total 36
Ratings of Narrator: 3.5 of Total 2
Genres: Sales & Retail
Publisher's Summary:
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing...2017-07-018h 26Listen to Latest Full Audiobooks in Business & Economics, Business & Career DevelopmentCustomer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Lincoln Murphy, Dan Steinman, Nick MehtaPlease visithttps://thebookvoice.com/podcasts/1/audiobook/297026to listen full audiobooks.
Title: Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author: Lincoln Murphy, Dan Steinman, Nick Mehta
Narrator: Tim Andres Pabon
Format: Unabridged Audiobook
Length: 8 hours 26 minutes
Release date: July 1, 2017
Ratings: Ratings of Book: 4.14 of Total 36
Ratings of Narrator: 3.5 of Total 2
Genres: Business & Career Development
Publisher's Summary:
Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after...2017-07-018h 26
The SaaS Revolution ShowWhen and How to build a Customer Success Team with Dan Steinman, GM EMEA GainsightIn this brand new episode of the SaaS revolution show Alex Theuma is joined the General Manager of Gainsight EMEA, Dan Steinman a Customer Success veteran who discusses when and how you build out a customer success team.
Check out the other ways SaaStock is helping SaaS founders move their business forward: 🇮🇪 SaaStock Europe: 14-15 October 2025 | Dublin, IrelandBook you tickets: https://saastock-europe.com/tickets/🇺🇸 SaaStock USA 2025: April 2026 | Austin, TexasJoin the waitlist: https://saastock-usa.com/🤝 SaaStock Founder Membership: A private members group of B2B SaaS f...2017-04-2430 min
The Brandon Bornancin ShowHow To Optimize Your Post-Sale Through Upselling and Cross Selling w/Richard Harris at Harris ConsultingMost organizations struggle to sell and even more organizations struggle to up-sell and cross-sell. As organizations look to optimize their post-sale interactions, they will need to focus on the right people, systems, and process. In this episode, Richard Harris, owner of the Harris Consulting Group, discusses key points to winning after the initial deal is sold.
In This Episode You'll Learn:
How organizations are structuring their post-sales teams
What companies are thinking about when it comes to compensation and motivation
Tips needed to win in a up-sell and cross sell environment
Links and Resources Mentioned...2016-10-2437 min
The Brandon Bornancin ShowHow HubSpot Scaled Channel Sales to 40% of their New Business w/Peter Caputa @HubSpotPeter Caputa joined HubSpot as employee 15. After petitioning to start HubSpot's Agency Partner program, HubSpot's CEO reluctantly let him in 2009. Pete was responsible for the program and the team as recently as January 2016. The program is now responsible for 40% of HubSpot's new customers and cited as a major factor for leading HubSpot through a successful IPO and its accelerated growth rate since going public, not to mention the success of many marketing agencies and their clients.
In This Episode You'll Learn Four Steps to Optimize Your Partner Program:
Step 1: Think Marketing (Not Sales) When Recruiting Resellers
...2016-10-1014 min
The Brandon Bornancin ShowHow Client Success Accelerates Sales w/Dean Robison @InsideSales, Dan Steinman @ Gainsight, Jim Steele @InsideSalesMany people believe sales starts with prospecting and ends with the close of a sale. Great companies think differently. Customer success can be a key part of a holistic approach to obtaining and retaining great customers. In this session, our expert panel of Dean Robinson, Dan Steinman, and Jim Steele discuss the topic of how customer success can accelerate sales.
In This Episode You'll Learn:
How client success can accelerate sales
What formula great companies are using to connect the customer life-cycle
How customers are using customer success as a key differentiator
Links and Resources...2016-09-0827 min
Multiple Sclerosis Discovery: The Podcast of the MS Discovery ForumMultiple Sclerosis Discovery -- Episode 42 with Dr. Lawrence Steinman[intro music]
Hello, and welcome to Episode Forty-Two of Multiple Sclerosis Discovery, the podcast of the MS Discovery Forum. I’m your host, Dan Keller.
This week’s podcast features an interview with Dr. Lawrence Steinman, who discusses a surprising result involving amyloid, a molecule typically associated with destruction in Alzheimer’s disease, in an animal model of MS.
Our Drug-Development Pipeline includes continually updated information on 44 investigational agents for MS. During the past week we added 1 new trial and 16 other pieces of information. The drugs with important...2015-05-1919 min
The Commercial Suicide Songwriting PodcastEP. 10 - NO THEME REQUIREDWe've reach a milestone of sorts, kiddies... our TENTH EPISODE! Thanks to YOU, our wonderful listeners; we've already achieved things we'd never have thought possible and far exceeded our own expectations. Give yourselves a bow!This episode has no particular theme; just our usual segments delivered with great relish- like a good hot dog. There are also a few surprises as well...In our NOTES AND BOLTS segment, Marie shares the finer points of PROSODY in songwriting. This material comes straight from Berklee College of Music instructor (and phenomenal songwriter) PAT PATTISON Steve...2013-03-1500 min
Deconstructing DinnerNatural Pastures Cheese / Agritourism / Red-Fleshed ApplesNatural Pastures Cheese Company The story of Natural Pastures is an inspiring one, as it's a story of how one farming family was able to preserve the heritage, social and environmental values of their dairy farm by diversifying and becoming a commercial cheesemaker. Natural Pastures sources their milk from a number of traditional farms on Vancouver Island, including one farm that raises water buffalo. While most of Natural Pastures cheeses are made with cow's milk, Natural Pastures is the only cheesemaker in Canada producing a variety of cheese that uses the milk of water buffalo. Host Jon Steinman...2008-12-1558 minDeconstructing DinnerFred Eaglesmith / Cross-Canada Trike Tour IV (Quebec - Newfoundland)Fred Eaglesmith Deconstructing Dinner has long incorporated music into many of our episodes. From Phil Vernon's tunes about Percy Schmeiser, Biotechnology and Terminator Seeds, to Terry Winchell's Pesticide Song and Todd Butler's Farmer Dan, there is clearly no shortage of tunes out there that help add to our weekly content. In the second half of this episode, we meet with one musician who has long been writing pieces about farming and rural life in Southern Ontario and that is well-known bluegrass performer Fred Eaglesmith. The Juno Award winner has been compared to such icons as Woody...2008-08-1658 minDeconstructing DinnerHeritage Foods: Preserving Diversity II - Gardens of DestinyThe diversity in the varieties of crops being grown in Canada has dwindled significantly. Virtually all of the fruits, vegetables, grains, livestock and pretty much every ingredient found on grocery store shelves, is of a variety that has purely been bred for profit. At no time has the importance of maintaining diversity or flavour and nutrition ever been a concern for the powerful industrial food system that has taken hold of the North American diet. This series will explore what risks accompany the loss of such diversity and will expose the many farmers and organizations who are...2008-05-0358 minDeconstructing DinnerFuture of Food in the Kootenays III / Conscientious Cooks VFuture of Food III In November 2007, Deconstructing Dinner attended one of the first regional food security conferences ever held in Canada. With a population of less than 10,000 people, the City of Nelson, British Columbia, hosted over 250 people for the first evening of keynote speakers. With an equally impressive 170 in attendance on the second day of keynote speakers and workshops, the conference acts as an example for other Canadian communities wishing to begin organizing themselves to take greater control over the food available to them. Deconstructing Dinner hopes the raw recordings, shows, and resources presented on the...2008-02-0759 min