Shows
The AI Consulting PodcastThe Business Case for AI Beyond Efficiency and Automation - with Deborah Golden of DeloitteToday’s guest is Deborah Golden, Chief Innovation Officer for Deloitte US operations. Deborah joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss how generative AI is reshaping industries, unlocking creativity, and driving bold innovation. With over 27 years of experience in technology and business transformation, Deborah has held key leadership roles, including leading Deloitte’s US Cyber & Strategic Risk practice. She has been featured in The Wall Street Journal, CNBC, Fast Company, and Harvard Business Review for her forward-thinking perspectives on AI, cybersecurity, and innovation. Together, they explore how AI is lowering barriers to inn...2025-02-2429 min
The AI Consulting PodcastAI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGSToday’s guest is Venkatesh Korla, President and CEO of HGS Americas. Venkatesh joins Daniel Faggella, CEO and Head of Research at Emerj AI Research, to explore how enterprises can leverage generative AI to enhance customer experience (CX). Their discussion delves into the balance between automation and human empathy, focusing on strategies to minimize hallucinations and improve service efficiency while maintaining customer satisfaction. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this...2025-02-1023 min
The AI in Business PodcastAI Risk Management and Governance Strategies for the Future - with Duncan Cass-Beggs of Center for International Governance InnovationToday’s guest is Duncan Cass-Beggs, Executive Director of the Global AI Risks Initiative at the Center for International Governance Innovation (CIGI). He joins Emerj CEO and Head of Research Daniel Faggella to explore the pressing challenges and opportunities surrounding Artificial General Intelligence (AGI) governance on a global scale. This is a special episode in our AI futures series that ties right into our overlapping series on AGI governance on the Trajectory podcast, where we’ve had luminaries like Eliezer Yudkowsky, Connor Leahy, and other globally recognized AGI governance thinkers. We hope you enjoy this episode. If you’re intere...2025-02-011h 17
The AI in Business PodcastUnderstanding AGI Alignment Challenges and Solutions - with Eliezer Yudkowsky of the Machine Intelligence Research InstituteToday’s episode is a special addition to our AI Futures series, featuring a special sneak peek at an upcoming episode of our Trajectory podcast with guest Eliezer Yudkowsky, AI researcher, founder, and research fellow at the Machine Intelligence Research Institute. Eliezer joins Emerj CEO and Head of Research Daniel Faggella to discuss the governance challenges of increasingly powerful AI systems—and what it might take to ensure a safe and beneficial trajectory for humanity. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us...2025-01-2543 min
The AI in Business PodcastAI Governance and Strategy for Long-Term Impact - with Steven Eliuk of IBMToday’s guest is Steven Eliuk, VP & CTO for AI, Governance and Data, Product Software Development at IBM. Steven joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to explore the critical barriers organizations face in operationalizing AI. Steven shares insights on due diligence, executive AI fluency, and the importance of aligning technical decisions with business strategy. The discussion dives into the complexities of enterprise-scale AI, including how to validate AI models, manage compute costs, and optimize infrastructure for long-term ROI. Steven highlights the need for rigorous processes, technical expertise, and tailored solutions that account for...2024-12-2421 min
The AI in Business PodcastAI Futures: How to Govern AGI - with Virginia Dignum of the AI Policy LabToday’s guest is Virginia Dignum, Director of the AI Policy Lab, Professor of Computer Science at Umeå University, and an Associated Professor at Delft University of Technology. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. Together, Virginia and Daniel hypothesize what human governance over artificial general intelligence (AGI) might look like, and the many challenges NGOs and international bodies face today in creating the foundations for these governing structures. Virginia challenges the prevale...2024-12-2138 min
The AI in Business PodcastAI Futures: AGI That Saves Room for Us - with Nick Bostrom of Oxford UniversityToday’s guest is Nick Bostrom, a prominent philosopher and the Director of the Future of Humanity Institute (FHI) at Oxford University. He also leads the Governance of AI Program (GovAI) within the FHI. Renowned globally, his expertise spans existential risk, the anthropic principle, ethics surrounding human enhancement, whole brain emulation, superintelligence risks, and the reversal test. In this special episode of the “AI Futures” series on the AI in Business podcast, we offer an exclusive sample from the Trajectory podcast, hosted by Emerj CEO and Head of Research Daniel Faggella. This excerpt features a fascinating conversation with Nick center...2024-12-1438 min
The AI in Business PodcastPrivacy, Security, and the Future of Trusted Data – with Mark Surman, President of Mozilla FoundationToday’s guest is Mark Surman, President of the Mozilla Foundation. In conversation with Emerj CEO and Head of Research Daniel Faggella from 2023, Mark speaks at length about the shifting paradigms of privacy, security, and data governance in the age of generative AI. Throughout the episode, Mark explains how privacy concerns have evolved from simple data protections in the early days of the internet to complex issues involving data provenance, consumer trust, and ethical AI governance. As businesses increasingly rely on AI-powered services, leaders must address not only compliance but also new expectations around customer respect and transparency. Their co...2024-11-1215 min
The AI Consulting PodcastInsights from Deloitte’s State of Gen AI Report - with Dan Helfrich of DeloitteToday’s guest is Dan Helfrich, Chair and Chief Executive Officer at Deloitte Consulting. In this conversation with Emerj CEO and Head of Research Daniel Faggella, Helfrich speaks about the findings of Deloitte’s research. Deloitte has polled a tremendous volume of enterprise leaders on where they are investing in AI, from operations to R&D. Helfrich also details the kinds of results business leaders are seeing from early projects and where they want to steer their future projects. Later, the pair dives into the spaces in which enterprise leaders see most of the opportunity in terms of where they...2024-10-1427 min
The AI in Business PodcastDriving Edge AI with the Future of Data Storage - with Raul Martynek of DatabankToday’s guest is Raul Martynek, CEO of DataBank. DataBank is a technology company helping organizations drive AI edge capabilities through IT infrastructure and effective data storage solutions. Raul joins Emerj CEO and Head of Research Daniel Faggella on today’s show to explore the evolving landscape of data centers, compute, hardware, and storage. As data centers become increasingly integral to our digital experience, the conversation begins by examining the fundamental role these centers play in today’s internet-based world. Raul discusses how data centers are not just massive buildings but the foundational infrastructure enabling the rapid growth and consum...2024-09-2325 min
The AI Consulting PodcastStreamlining Enterprise Workflows with Large Language Models - with Babak Hodjat of CognizantToday's guest is Babak Hodjat, CTO of AI at Cognizant, the AI services giant. Babak joins us on today's podcast to discuss how large language models might bring value to the enterprise. In this conversation with Daniel Faggella, CEO and Head of Research at Emerj Artificial Intelligence Research, Hodjat explores how a series of specialized models could streamline entire segments of business workflows. He paints a compelling vision of how these models might work together to improve quality across entire parts of a job, not just isolated tasks. If you're interested in how AI can add value to business...2024-08-2831 min
The AI in Business PodcastAdopting Generative AI in Healthcare Organizations - with Prashant Natarajan of H2O.aiToday’s guest is Prashant Natarajan, Vice President of Strategy and Products at H2O.ai. H2O.ai is a tech company whose platform, the H2O AI Cloud, enables businesses, government entities, nonprofits, and academic institutions to make, operate, and innovate with different AI capabilities like machine learning and AI-enhanced middleware. Prashant joins Emerj CEO and Head of Research Daniel Faggella on today’s episode to discuss the impact generative AI is having on the healthcare industry and what leaders can do to drive adoption safely across the enterprise. To access Emerj’s frameworks for AI readiness, ROI, a...2024-07-1633 min
The AI in Business PodcastFighting First Party Fraud and Chargebacks in e-Commerce - with Jeff Otto of RiskifiedToday’s guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskified research and surveys with merchants across the globe to illustrate the enormity of the problem and why both chargebacks and first-party fraud are on the increase. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Medi...2024-05-2926 min
The AI in Business PodcastThe Market and Tech Forces Shaping the Future of Software Development - with Tsavo Knott of PiecesToday’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo returns to the program with Emerj CEO and Head of Research Daniel Faggella for the second in a special two-part conversation on the challenge for software developers as generative AI drives greater heights in computing power and enterprise infrastructure. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2024-05-1117 min
The AI in Business PodcastDriving AI Adoption in Insurance - with Ryann Foelker of American Family Insurance GroupToday’s guest is Ryann Foelker, Strategy Director at American Family Insurance Group. American Family Insurance Group is a private mutual company that provides property, casualty, auto, commercial, life, and health insurance. They also offer homeowners coverage and retirement planning products. Ryann joins Emerj CEO and Head of Research Daniel Faggella for a wide-ranging conversation covering AI adoption throughout the insurance industry. Together, the pair peruse potential use cases and the importance of a cross-functional team with deep industry expertise to drive successful AI solutions. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Em...2024-05-0924 min
The AI in Business PodcastAutomation and Augmentation in Development Tools - with Tsavo Knott of PiecesToday’s guest is Tsavo Knott, Co-founder and CEO of Pieces. Pieces is an AI-driven software company that builds a platform to enable software developers to work more efficiently. Tsavo joins Emerj CEO and Head of Research Daniel Faggella for the first in a special two-part conversation on the challenge for software developers as GenAI drives greater heights in computing power and enterprise infrastructure. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most abou...2024-04-2717 min
The AI in Business PodcastDriving Partnerships and Prioritization Strategies for AI in Financial Services - with Julie Winkler of CME GroupToday’s guest is Julie Winkler, Chief Commercial Officer of the CME Group. CME Group is a Chicago-based financial services firm that operates derivative exchanges including the Chicago Mercantile Exchange and Chicago Board of Trade. Julie joins Emerj CEO and Head of Research Daniel Faggella on today’s program to pull apart new trends in AI adoption for financial services with a focus on data and security challenges. Later in the program, she offers strategic advice on prioritizing different AI initiatives in the enterprise and subsequent lessons for leadership. If you’ve enjoyed or benefited from some of the insigh...2024-04-2526 min
The AI in Business PodcastGenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAAToday’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover practical use cases in customer experience, fraud detection, and marketing throughout the episode. If you've enjoyed or benefited from some of the insights of this...2024-04-1424 min
The AI in Business PodcastOvercoming Cultural and Technological Hurdles for AI Integration in Life Sciences - with Daniel Ferrante of DeloitteToday’s guest is Daniel Ferrante, AI Leader in R&D and Data Strategy at Deloitte. Together with Emerj CEO and Head of Research Daniel Faggella, they delve into the complex challenges in AI adoption that major pharmaceutical firms encounter with cultural shifts, technological complexities, and the difficulties in monetizing data and aligning teams efficiently. Additionally, the pair explores the future landscape of phenotypical drug discovery, drawing insights from the context of COVID-19. Their focus underscores the critical importance of collecting and analyzing data to yield actionable insights, especially in the healthcare sector and amidst global health crises. If yo...2024-04-0430 min
The AI in Business PodcastMultichannel Customer Journeys in Financial Services - with Anuj Maniar of DeloitteToday’s guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the dynamics of balancing customer expectations in channel strategy for financial institutions. Later, they discuss emerging AI use cases throughout the multichannel space, including after-call work in customer service. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2024-03-1432 min
The AI in Business PodcastIntroducing 'The Trajectory': A Specific Editorial Focus on Power and Artificial General Intelligence - with Yoshua BengioToday’s is an exceptional episode of the AI in Business podcast. This week, we are delighted to announce the launch of ‘The Trajectory,’ a new video channel, podcast, and newsletter from Emerj Technology Research. As a special sneak preview of the first episode of the podcast, we’re featuring a portion of our conversation with revered computer scientist and University of Montreal professor Yoshua Bengio on today’s episode of the ‘AI in Business’ podcast. In conversation with Emerj CEO and Head of Research Daniel Faggella, the ‘Trajectory’ sneak preview marks Yoshua’s return to the ‘AI in Business’ podcast for...2024-03-1145 min
The AI in Business PodcastAI in Pharmaceutical Supply Chains and Manufacturing - with Laks Pernenkil of DeloitteToday’s guest is Laks Pernenkil, a principal in life sciences consulting at Deloitte. Laks joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss AI in pharmaceutical supply chain manufacturing, showcasing a host of AI use cases and applications across manufacturing and operational lines of business. Later, the two surmise the near future of AI adoption in pharmaceutical supply chain management and where business leaders should focus their investments and attention. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2024-03-0626 min
The AI in Business PodcastSolving Insurance Inefficiencies with AI - with Sandee Suhrada and Karl Hersch of DeloitteToday’s guests are Karl Hersch, Vice Chairman and leader of Deloitte’s US Insurance practice, and Sandee Suhrada, Partner at Monitor Deloitte leading AI for Insurance. They join Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss the opportunity space in insurance, highlighting the integration of automation and potential value for business creation. Throughout the episode, the pair underscore incoming changes to underwriting and customer engagement workflows, focusing on performance, productivity, and efficiency plays over the next three years. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj...2024-03-0632 min
The AI in Business PodcastBreaking Boundaries with Generative AI - with Gianni Giacomelli of GenpactToday’s guest is Gianni Giacomelli, Former Senior Advisor for Innovation at Genpact. Gianni currently serves as Head of Design Innovation at the Collective Intelligence Design Lab at MIT. He served as Chief Innovation Officer at Genpact from 2016 to 2022, when he stepped down to found Supermind. Design, an innovation advisory firm that helps organizations engaged in environmental and social transformation harness the power of AI tools. Gianni joins us on today’s program for a sober yet optimistic conversation with Emerj CEO and Head of Research Daniel Faggella on the real-world implications for generative AI, the massive changes it will...2024-02-2640 min
The AI in Business PodcastAI Opportunities for Life Sciences R&D - with Andrew Bolt of DeloitteToday’s guest is Andrew Bolt, Partner at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to talk about challenges in R&D for life sciences. While productivity has remained stagnant for the last 10-15 years, advances in AI-enhanced protein structure prediction are revolutionizing drug targeting and the very infrastructure of recruiting patients for clinical trials. Later, the two postulate on the ways AI can expedite regulatory compliance in pharmaceutical R&D in similar ways. Find out more about sponsored content and how to engage with the Emerj audience at emerj.com/ad1.2024-02-2329 min
The AI in Business PodcastOpportunities for AI in Private Equity - with Bhuvanesh Abrol of DeloitteToday's guest is Bhuvanesh Abrol, US Private Equity Consulting Leader and US M&A Services Private Equity Consulting Leader at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today's program to talk about the AI opportunities in private equity investment decisions and deal-making. Later, the pair pull apart the fundamentals of using AI to inform opaque pricing in procurement and to drive increased collection rates. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2024-02-1535 min
The AI in Business PodcastAutomation and Beyond for Sales and Marketing in Life Sciences - with Mark Miller of DeloitteToday’s guest is Mark Miller, Managing Director of Life Science Advertising, Marketing & Commerce at Deloitte. He joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss leveraging data in proven AI use cases in pharmaceutical sales and marketing, particularly when it comes to the ‘next best’ engagement. Throughout the episode, Mark emphasizes the importance of connected data and decision algorithms to engage with healthcare professionals more effectively. This episode is sponsored by Deloitte. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2024-02-1224 min
The AI in Business PodcastInnovation and Storytelling in Real Estate - with John D’Angelo of DeloitteToday’s guest is John D’Angelo, Real Estate Solutions Leader at Deloitte. John joins Emerj CEO and Head of Research Daniel Faggella on today’s program to discuss the challenges and trends in the real estate industry, highlighting the local knowledge-heavy nature of the business. Throughout the episode, John emphasizes the true sources of friction to new technology adoption and the importance of storytelling in the sector. Later, the discussion delves into the leasing process, where AI can streamline the creation and understanding of complex leases, reducing labor and mitigating risks. This episode is sponsored by Deloitte. Learn how br...2024-02-0732 min
The AI in Business PodcastScaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennanToday’s guest is Ciprian Porutiu, Vice President of Operations and Strategy at Marsh McLennan. Prior to Marsh McLennan, Ciprian spent much of his career in IT leadership for various fintech firms. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ciprian explains the fundamentals of a VUCA – short for volatile, uncertain, complex, and ambiguous – business landscape to a financial services executive audience. Throughout the episode, Ciprian offers insights into delivering the necessary business agility and addressing the acute challenges of scaling systems based on advanced technologies. Today’s episode is sponsored by Uniphore. Find out more about sp...2024-02-0621 min
The AI in Business PodcastCreativity and Constraints: A Framework for Responsible Generative AI - with Sreekanth Menon of GenpactToday’s guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today’s show for a candid and productive conversation on what responsible AI practices in transparency and accountability truly mean in terms of practical data governance policies. With new generative AI applications and challenges surrounding hallucinations and misinformation, responsible AI disciplines and workflows are no longer the terrain of PR buzzwords. Sreekanth’s appearance on today’s show builds off of Genpact’s existing thought leadership in these areas, offering business leaders ac...2024-02-0538 min
AI in Financial Services PodcastStreamlining Customer Interactions Across the Enterprise - with Ivan Edwards of Cadence BankToday’s guest is Ivan Edwards, Vice President of Customer Interactions at Cadence Bank. Before his time at Cadence, Ivan served as Contact Center Manager and Assistant Vice President at Wells Fargo. Ivan joins Emerj CEO and Head of Research Daniel Faggella on today’s show to discuss changing trends in online banking and customer interactions that have arisen in the post-pandemic financial services landscape. Together, they pull apart data showing new customer behaviors in different segments and demographics, and take a critical look at how banks can foster more intimate relationships with their customers. This episode is sponsored by U...2024-01-2922 min
The AI in Business PodcastScaling Generative AI in the Enterprise - with Harsh Kar of GenpactToday’s guest is Harsh Kar, an enterprise leader in data and AI at Genpact. Harsh joins Emerj CEO and Head of Research Daniel Faggella on today’s show to deliver a sober yet very optimistic assessment of the challenges and opportunities surrounding new generative AI capabilities for organizations across industries. Throughout the episode, Harsh pulls apart how previously siloed enterprise functions – from data management, to hiring and marketing strategy – will soon work in concert, and with greater facility than ever before. Later, Harsh offers executives specific and actionable criteria for developing the data governance practices necessary for any enterpri...2024-01-1531 min
The AI in Business PodcastBuilding Trust and Utility in AI Systems for Defense - with Sean Moriarty of PrimerToday’s guest is Sean Moriarty, the new CEO of Primer. He joins Emerj CEO and Head of Research Daniel Faggella to discuss how to build trust in the true capabilities of AI-enhanced systems that will be making all the difference in life and death situations going forward for the defense sector and beyond. Throughout his appearance, Sean emphasizes the primacy of getting end users to properly execute procedures by understanding problems in human terms, not the esoteric language of subject matter experts. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media op...2023-12-1332 min
The AI in Business PodcastSoftware Development Team Challenges in the Age of Generative AI - with Ted Kwartler of DataRobotToday’s guest is Ted Kwartler, Field CTO of Generative AI at DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end-to-end. Ted returns to the platform in conversation with Emerj CEO and Head of Research Daniel Faggella to examine what challenges for software development teams look like from the perspective of leadership. Later, Ted offers actionable insight on handling pushback on goals, assigning team members based on data-verified skills rather than work politics and planning future initiatives. This episode is sponsored by Pieces. Learn how brands work with Emerj and other Emerj Media options at...2023-12-0720 min
AI in Financial Services PodcastAlternative Data Management Approaches for Financial Services - with Ted Kwartler of DataRobotToday’s guest is Ted Kwartler, Field CTO of Generative AI for DataRobot. DataRobot is an AI-powered software company that helps enterprises automate processes from end to end. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ted gives a broader view of the data governance process for financial services. Throughout the episode, Ted offers financial leaders alternatives to popular approaches in Centers of Excellence in the form of data science professional resources groups that can better facilitate collaboration across the enterprise. Later, he explains where financial services organizations often make mistakes in scaling data management operations an...2023-11-2030 min
The AI in Business PodcastThe Implications of Generative AI on Investment Banking - with Andrea Haskell and Val Srinivas of DeloitteToday’s guests are Andrea Haskell, Principal of Strategy and Analytics at Deloitte Consulting, and Val Srinivas, Research Leader in Banking and Capital Markets for Deloitte. They join Emerj CEO and Head of Research Daniel Faggella to discuss the trends and challenges detailed in a new report from Deloitte on generative AI’s impact on investment banking. From using new #genAI tools for news analysis and summarization in financial workflows to looking beyond trading, such as M&A, advisory, and debt issuance – the trio explores AI adoption and its impact on workflows, talent, and risk management. This episode is sponso...2023-11-1727 min
The AI in Business PodcastThe Benefits of AI-Enhanced Developer Workflows - with Jason Wells of PatternToday’s guest is Jason Wells, Chief Technology Officer at Pattern. Pattern is a tech company that builds an AI-driven platform to help businesses grow faster and sell more on eCommerce marketplaces. Jason joins Emerj CEO and Head of Research Daniel Faggella on today’s program to talk about the challenges developer teams and their managers face in integrating workflows, assessing engagement, hiring the right people and beyond. Throughout his appearance, he emphasizes the importance of individualizing over-generalizing systems for teams and elevating team members who are most passionate about solving problems. This episode is sponsored by Pieces (https://piec...2023-11-1620 min
The AI in Business PodcastGenerative AI Approaches for eCommerce and Retail Fraud - with Srihari Govindarajan of PaypalToday’s guest is Srihari Govindarajan, Senior Director of Finance Transformation at PayPal. Srihari joins Emerj CEO and Head of Research Daniel Faggella on today’s show to talk about how PayPal approaches fraud and policy abuse – including how they leverage a bespoke version of ChatGPT they refer to as “fraudGTP.” Throughout the episode, the pair scrutinize the concrete value of LLMs and other forms of generative AI in finserv workflows, specifically in mitigating fraud. This episode is sponsored by Riskified. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2023-11-1517 min
AI in Financial Services PodcastHow Generative AI Will Democratize BFSI - with Bhaskar Kalita of QuantiphiToday’s guest is Bhaskar Kalita, Global Head of Financial Services and Insurance at Quantiphi. Quantiphi is an AI-first digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Bhaskar pulls apart what new generative AI capabilities will mean for the entire BFSI sector. In his words, the opportunities mean nothing less than the democratization of - not just digital products - but direct conversations between banking professionals, with requisite systems becoming more uniform in the process. This episode is sponsored by Quantiphi. Learn ho...2023-10-3034 min
The AI in Business Podcast[AI Futures] Dataiku's CEO on "Growing Up in a GenAI World" - with Florian DouetteauToday's episode marks the return of our 'AI Futures' series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today's guest is Florian Douetteau, Co-founder and CEO of Dataiku, a Europe-based artificial intelligence and machine learning unicorn that builds custom business solutions for what they call "Everyday AI" in industrial sectors like retail, healthcare, banking and beyond. Florian joins Emerj CEO and Head of Research Daniel Faggella on today's show to imagine what life will look like where experiences – from work to play and everything in between – will...2023-10-1325 min
The AI in Business PodcastLooking at Refund and Loyalty Programs in Retail From a Data Perspective - with Jeff Otto of RiskifiedToday’s guest is Jeff Otto, Chief Marketing Officer at Riskified, a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff shares findings from Riskified’s new survey of 300 merchants from around the world on their customer policies, including refunds and loyalty programs. The survey sheds light on what refund policies and CX strategies mean for bottom lines across the retail and eCommerce sectors. Later, the pair discusses these problems from a data perspective and the growing importance of retail leaders being able to verify as m...2023-10-1226 min
The AI in Business Podcast[AI Futures] What is Life Like When the Internet is “Generative”? - with Mark Surman of the Mozilla FoundationToday’s episode marks the return of our ‘AI Futures’ series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today’s guest is Mark Surman, President and Executive Director of the Mozilla Foundation. Mark joins Emerj CEO and Head of Research Dan Faggella on the program to talk about lessons learned from the birth of the internet and how these lessons might translate to deeper insights about our current transition into the age of AI. If you’ve enjoyed or benefited from some of the insights of this ep...2023-09-2929 min
AI in Financial Services PodcastMaking the Move to SaaS in Financial Services - with Adrien Gabeur with SinequaToday's guest is Adrien Gabeur, Vice President of Cloud at Sinequa. Sinequa is a software company that builds an enterprise search platform for financial services firms, but they didn't always used to be in the SaaS space. Adrien joins Emerj CEO and Head of Research Daniel Faggella from Paris to talk about Sinequa's transition from self-managing multiple products to a single product platform for their customers. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked...2023-09-1825 min
The AI in Business Podcast[AI Futures] AI and the Future of Intimacy - with Professor Pani Farvid of the New SchoolToday’s episode marks the return of our ‘AI Futures’ series, where we explore what AI means for the future of our society and species with a more academic caliber of guests. Today’s guest is Dr. Pani Farvid, Associate Professor at The New School and founder of the SexTech Lab. She joins Emerj CEO and Head of Research Daniel Faggella in asking serious questions about the future potential of AI-generated content on human reward systems, namely our reproductive drives. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on...2023-09-0140 min
The AI in Business Podcast[Winning Executive Buy-In] Winning Executive Buy-In, From a Vendor’s Perspective - with Zohar Bronfman of PecanToday’s guest is Zohar Bronfman, CEO and Co-founder of Pecan. Pecan is a predictive analytics software company that works with companies across retail, eCommerce and manufacturing spaces. Zohar joins Emerj CEO and Head of Research Daniel Faggella in another installment of our series on winning executive buy-in to talk about the lessons he has learned from a vendor perspective. Later, he pulls apart the best strategies for addressing the technology hype cycle in the sales process and what ‘executive AI fluency’ will come to mean as these technologies become more ubiquitous in everyday life. If you’ve enjoyed or benef...2023-08-2818 min
The AI in Business Podcast[AI Futures] Intensive vs. Laissez-Faire Approaches to AI Governance - with Robin Hanson of George Mason UniversityToday’s guest is Dr. Robin Hanson, Associate Professor of Economics at George Mason University. Dr. Hanson is a prominent contributor to discussions on the implications of AI applications on realpolitik going into the future. In conversation with Emerj CEO and Head of Research Daniel Faggella, Robin contributes to our special ‘AI Futures’ series by pulling apart ethical concerns for the species as AGI develops and how the forces behind that growth must balance these concerns moving forward. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Po...2023-08-181h 16
The AI in Business PodcastWinning Buy-In From Logistics Leaders for AI Projects - with Dorothy Li, CTO of ConvoyToday’s guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. In conversation with Emerj Head of Research Daniel Faggella, she explains the best strategies for communicating the benefits of AI projects to non-technical leadership. Later, they discuss how Google, AWS, and Microsoft are lowering the barriers to entry for SMEs looking to start in AI and democratizing da...2023-07-2616 min
The AI in Business PodcastGetting the C-Suite from ‘Spreadsheets and Gut Feelings’ to Data-Driven Insights - with Bret Greenstein of PwCToday’s guest is PwC partner in Data, Analytics, and AI, Bret Greenstein. Bret returns to the program to share best practices for selling the C-suite on AI initiatives with Emerj CEO and Head of Research Daniel Faggella as part of a special episode series on winning executive buy-in. In the process, Bret emphasizes how to communicate in ways tailored to executives transitioning from what he describes as ‘spreadsheets and gut feelings’ to genuinely data-driven insights. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let u...2023-06-2820 min
The AI in Business PodcastLarge Language Models and the Future of Cognitive Work - with Asif Hasan of QuantiphiToday’s guest is Asif Hasan, Co-founder of Quantiphi. Quantiphi is an AI-First digital engineering company that designs AI-driven services and platforms for broad applications across industries. In conversation with Emerj CEO and Head of Research Daniel Faggella, Asif explores the potential of large language models with pragmatic explanations of how the technology works. Throughout, he underscores that the costs of cognitive work is about to plummet thanks to the impact of this technology. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1. 2023-06-2137 min
The AI in Business PodcastLeveling Up AI Capabilities in Public-Private Projects - with Dr. Raghav Vadhera of Raytheon TechnologiesToday’s guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon. In conversation with Emerj CEO and Head of Research Daniel Faggella recorded live at The AI Accelerator Summit in Boston in October 2022, they cover leveling up AI public-private projects through changing leadership mindsets with more and young talent that helps older enterprises unlearning old lessons from the IT-dominant world. In the process, Raghav offers lessons learned in earning executive buy-in amid challenging stakeholder relationships throughout his entire career. 2023-06-2030 min
The AI in Business PodcastWinning Executive Buy-In: Balancing AI Innovation with Project Urgency - with Amaresh Tripathy of GenpactToday’s guest is Amaresh Tripathy, Senior Vice President and Global Business Leader at Genpact. Genpact is an American professional services firm that employs over 100,000 people in over 30 countries. He leads a team of 15,000 analytics experts covering data engineering, data insights, AI, and machine learning. Today’s program is the first in a multi-episode series focusing on winning executive buy-in for AI projects. Amaresh joins Emerj CEO and Head of Research Daniel Fagella to talk about the importance of fluency in business and data among enterprise leadership. Later, he offers a framework for cooperatively assessing an organization’s capacity for in...2023-05-3118 min
The AI in Business PodcastFrom Homework to Real Work: What Generative AI Means for Every Business - with Ori Goshen of AI21 LabsToday’s guest is Co-Founder and Co-CEO of AI21 Labs, Ori Goshen. AI21 Labs is a Tel Aviv-based software company specializing in natural language processing-based systems. In conversation with Emerj CEO and Head of Research Daniel Faggella, Ori expounds on generative AI use cases that carry true ROI potential for every business and where the technology is expected to take us over the next decade. Together, they offer analyses of genAI’s capacity as an “autocomplete”-style technology and where comparisons between the two begin and end. This episode is sponsored by AI21 Labs. Learn how brands work with Emerj an...2023-05-1634 min
The AI in Business PodcastWhat AI Means for the Conflict in Ukraine - with John Bohannon of PrimerToday’s guest is John Bohannon, Senior Director of Data Science and Director of Science at Primer.ai. Primer is a security AI platform serving Fortune 500 companies and multiple defense agencies in the US federal government. Together with Emerj CEO and Head of Research, Daniel Faggella, John pulls apart what makes the Ukraine war truly unique in the scope of both history and technology – and how AI is playing an integral role in the conflict for both sides. This episode is sponsored by Primer. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.2023-04-1736 min
AI in Financial Services PodcastBuilding an Effective AI Team in Financial Services - with Lori Cenci of HSBCToday’s guest on the ‘AI in Financial Services’ podcast is Dr. Lori Cenci, US Head of Unauthorized Trade Surveillance at HSBC and Lecturer of Applied Analytics at Columbia University School of Professional Studies. She has over two decades of experience in risk, compliance, conduct, capital markets, quantitative research, product development, client advisory, consulting, writing, and teaching with such austere financial services brands as HSBC. Dr. Cenci returns to the platform to discuss the challenges in developing a company culture built around analytics. Together with Emerj CEO and Head of Research Daniel Faggella, she pulls from experiences across her career...2023-03-2718 min
AI in Financial Services PodcastEffective Data Governance For Compliance Risk in Financial Services - with Supreet Kaur of Morgan StanleyToday’s guest is Supreet Kaur, Assistant Vice President at Morgan Stanley. She’s spent the last five years working in data spaces across financial services and life sciences, along with essential advocacy work in mentoring a diverse next generation of data science leaders. In conversation with Emerj CEO Daniel Faggella, Supreet explains to the audience what works and what doesn’t in building effective data governance infrastructure and strategies for financial services organizations. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know...2023-03-1325 min
The AI in Business PodcastPalantir’s Shannon Clark on Overcoming Cultural (and Emotional) Challenges of AI AdoptionToday’s guest is Senior Vice President, Federal, R+D at Palantir, Shannon Clark. Shannon has spent nearly twenty years immersed in the defense sector, both for private contractors and the federal government. In conversation with Emerj CEO Daniel Faggella, Shannon explains the core cultural and technical barriers that make AI readiness challenging in defense – and the best places in the Department of Defense to begin preparing legacy defense systems for AI enhancement. Later, they discuss the high demand for engineers in the federal government and offer advice to AI-driven defense startups. To access Emerj’s frameworks for AI readin...2023-03-0730 min
The AI in Business PodcastThe Impact of AI on Compliance and Market Surveillance in Financial Services - with Dr. Lori Cenci of HSBCToday's guest is Dr. Lori Cenci, US Head of Unauthorized Trade Surveillance at HSBC. She has over two decades of experience in risk, compliance, conduct, capital markets, quantitative research, product development, client advisory, consulting, writing, and teaching with such austere financial services brands as HSBC. In conversation with Emerj CEO Daniel Faggella, they dissect the impact of AI on insider risk detection and compliance in the financial services space and what a day in the life is like for a market abuse investigator. Later, Lori offers strategies for sorting organizational problems and developing the right questions that automatically cultivate...2023-02-2825 min
The AI in Business PodcastGenerative AI and the Future of Work Itself - with Tom Davenport [AI Futures / Human Reward Systems - Episode 5 of 5]Today’s guest for the final episode in our five-part ‘AI Futures’ series on the ‘AI in Business’ podcast is Tom Davenport, an American academic, business leader, and world-renowned voice in matters of artificial intelligence. He joins Emerj CEO and Head of Research Daniel Faggella to discuss the forces that are making new developments in generative AI mandatory across the global economy. Later they examine how business leaders can make the most of these technologies without incurring undue legal risk. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Ap...2023-02-2333 min
The AI in Business PodcastGoing from AI Services to Product - with Piotr Niedzwiedz of neptune.aiToday’s guest is Piotr Niedzwiedz, Founder & CEO at neptune.ai. In conversation with Emerj CEO Daniel Faggella, they discuss how business leaders can best help their organizations navigate the transition from an AI services model to an AI product model. From challenges in venture capital to judging whether or not your AI product can even be a viable service, to begin with, Piotr pulls directly from his experience at neptune.ai and beyond to offer the audience direct insight. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.co...2023-02-2133 min
The AI in Business PodcastBaking Human Values into a Radically Changing Future - with IBM's Dr. Francesca Rossi [AI Futures / Human Reward Systems - Episode 4 of 5]Today's guest for part four in our five-part 'AI Futures' series on the 'AI in Business' podcast is Dr. Francesca Rossi, Fellow and AI Ethics Global Leader at IBM and President of the American Association for Artificial Intelligence. She joins Emerj CEO and Head of Research Daniel Faggella to discuss challenges and solutions for humanity posed by the evolution of generative AI, virtual reality, and computer-brain interface. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or...2023-02-1649 min
The AI in Business PodcastEnsuring Enterprise Adoption Success - with Dan Diasio of EY ConsultingToday’s guest is Dan Diasio, Global Artificial Intelligence Leader at EY Consulting. Dan has spent the last two decades leading data and AI initiatives at the legacy financial services firm. He joins Emerj CEO and Head of Research Daniel Faggella to talk about the challenges unique to legacy institutions in starting AI projects and laying the groundwork for organization-wide transformations from effectively cultivating data. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.2023-02-1430 min
The AI in Business PodcastControlling Human Emotions with Immersive AI/VR Experiences - with Dr. Srini Pillay [AI Futures / Human Reward Systems - Episode 3 of 5]Today’s guest on the ‘AI in Business’ podcast is Chief Medical Officer, Chief Learning Officer, and Co-Founder at Reulay Inc., Dr. Srini Pillay. He joins Emerj CEO Daniel Faggella on our special ‘AI Futures’ series to discuss the capacity for virtual and augmented reality technologies to alter emotional states in users. While they look far into upcoming possibilities, the truth is this technology is here in a plethora of use cases Dr. Pillay and Daniel discuss in depth. Later, Srini explains the challenges in customizing virtual experiences for individual users. To access Emerj’s frameworks for AI readiness, ROI, and str...2023-02-0936 min
The AI in Business PodcastThree Metrics for Measuring Enterprise AI Success - with Supreet Kaur of Morgan StanleyToday's guest is Supreet Kaur, Assistant Vice President at Morgan Stanley. She's spent the last five years working in data spaces across financial services and life sciences, along with essential advocacy work in mentoring a diverse next generation of data science leaders. In conversation with Emerj CEO Daniel Faggella, Supreet tells business leaders three metrics they need to measure their enterprise AI success. Later, they dissect common approaches to ROI from leadership and IT teams that are at odds with AI adoption's experimental nature. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join...2023-02-0715 min
The AI in Business PodcastGenerative AI is a Waypoint to Brain-Computer Interface - with Lambert Hogenhout of the United Nations [AI Futures / Human Reward Systems - Episode 1 of 5]Today's guest is Lambert Hogenhout, Chief of Data, Analytics, and Emerging Technologies at the United Nations. Lambert is also a project lead with A Future in AI – a nonprofit focused on fostering a dialog between youth, tech leadership, and global policymakers on the nature and implications of AI. In conversation with Emerj CEO and Head of Research Daniel Faggella, Lambert explains the dangers of personalized virtual worlds and how best to think of the relationship between humanity and technology going forward. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star re...2023-01-2628 min
The AI in Business PodcastLowering the Barriers to Entry in Data - with David Pollington of Bloc VenturesToday's guest is the Head of Research at Bloc Ventures, David Pollington. Bloc Ventures is an investment firm known for its early-stage entrances and lucrative exits in deep tech. In conversation with Emerj CEO Daniel Faggella, David talks about how the barriers to entry for serious data analytics use cases are lowering to startups. He cites a growing interest from industrial sectors in overcoming challenges in limited data as a driving force behind the trend. Later, they discuss the economic viability of one learning method surrounding the commercialization of limited data problems. Discover more AI use cases, best practice...2023-01-2418 min
AI in Financial Services PodcastBuilding Deeper Customer Profiles with Computer Vision in Banking - with Kelly Harlin of Sharp/NECToday’s guest is Kelly Harlin, Director of Solutions Marketing and Commercialization at Sharp/NEC. As a manufacturer of computer monitors and large-scale information displays and systems, Sharp/NEC has a front row to how banks collect data - particularly visual - to better ascertain the lifestyle needs of their customers. Why is this information so important to banks? Kelly explains to Emerj CEO Daniel Faggella that the pandemic had a devastating impact on foot traffic to banking branches. There’s been some recovery, but now banks are more interested than ever in knowing why people need their physical bran...2023-01-2318 min
The AI in Business PodcastLeveraging Data for Consumer Lending and Risk Modeling - with Mark London of AboundToday’s guest is Mark London, Chief Risk Officer for Abound, formerly known as Fintern – a startup specializing in data-driven approaches to small consumer loans. In conversation with Emerj CEO and Head of Research Daniel Faggella, Mark talks about the differences in small and large consumer loans from a data perspective and how lenders can decrease their risk without treating credit scores as the end-all-be-all. And later, they discuss new business opportunities coming from the democratization of data and how long it will take before legacy financial institutions can truly reap the benefits. If you’ve enjoyed or benefited from s...2023-01-1725 min
AI in Financial Services PodcastAI for Upselling and Cross-Selling in Insurance - with Zohar Bronfman, CEO of Pecan.aiToday’s guest is Pecan AI CEO and co-founder Dr. Zohar Bronfman. Pecan produces an AI-driven platform designed to drive business value using predictive analytics and proprietary model scoring. In conversation with Emerj CEO and Head of Research Daniel Faggella, Zohar discusses how insurers can use machine learning capabilities to find up- and cross-selling opportunities throughout the episode. Zohar points to particularly actionable steps for business leaders in insurance adjacent spaces in developing scoring optimization systems for upgrading policies, targeting high net-worth customers, and reframing business needs into predictive questions. If you’ve enjoyed or benefited from some of the...2023-01-1623 min
The AI in Business PodcastThe Importance of Real-Time Telemetric Data in Manufacturing - with Remi Duquette of Maya HTTToday’s guest is Remi Duquette, Vice President of Innovation and Industrial AI at Maya HTT. Short for Maya Heat Transfer Technologies, Maya HTT is a leading software developer and engineering services provider with nearly 200 employees based in Chicago and specializing in heavy industry solutions. In conversation with Emerj Head of Research Daniel Faggella, Remi explains the growing importance of real-time telemetry data for preventing unplanned downtime in heavy manufacturing spaces. The real challenge, Remi emphasizes, is in honing the data to give business leaders a singular real-time picture of their activities relative to their business challenges. This episode is...2023-01-1227 min
The AI in Business PodcastPredicting Freight Shipments with AI - with Dorothy Li, CTO of ConvoyToday’s guest is Dorothy Li, Chief Technology Officer of Convoy, a logistics and software company based in Seattle that has raised nearly a billion dollars in funding. Dorothy spent over a decade at Amazon, where she served as vice president of user experience, then of BI and analytic services at AWS. Together with Emerj Head of Research, Daniel Faggella, Dorothy explores a logistics use case for AI capabilities in predictive inventory and the impact it is having on manufacturing writ large. Still, there are many challenges, among them that truckers and freight carriers don’t have the equipment (mobi...2023-01-1021 min
AI in Financial Services PodcastHow Insurance Will Fundamentally Change - with Pardeep Bassi of WTWToday’s guest is Pardeep Bassi, Global Proposition Leader of Data Science at Willis Towers Watson. He’s also spent the last decade in data science leadership roles for insurance firms. Pardeep returns to the Emerj podcast platform to talk about a rising inflection point with old insurers who have data but don’t know how to use it and startups that don’t have data but are more agile in deploying AI solutions. He and Emerj Head of Research Daniel Faggella also discuss how insurance firms – particularly legacy institutions - can go beyond automation and predictive insights, using AI to find...2023-01-0922 min
The AI in Business PodcastThe Future of External Search - with Emily Bremner of Signal AIToday’s guest is Emily Bremner, Fractional Product Leader and Advisor. Emily was the SVP of Product at Signal AI, a software company specializing in external intelligence with over $100 million in funding at the time of this episode’s recording. In conversation with Emerj’s Head of Research, Daniel Faggella, Emily talks about how AI can not only help companies manage their internal data but also process data from their external environment to find insights into risks and opportunities. Later, she dives into use cases for strategic reputation management, citing how interactions between larger institutions and the media can impact...2023-01-0320 min
AI in Financial Services PodcastMeasuring the ROI of AI - with Jay Budzik of Zest AIToday’s guest is Jay Budzik, Chief Technology Officer of Zest AI. What are the best ways to measure ROI for an early AI project? There are countless ways to answer the question, as virtually every organization working in AI finds the process challenging. Yet Jay and Emerj CEO Daniel Faggella pull apart what it means when the value of differing metrics changes and the best ways to find a proxy. Later, they discuss how best to prepare early AI adoption initiatives before they begin and what “strategic value” means outside immature expectations of financial returns in the first few mo...2023-01-0222 min
The AI in Business Podcast[AI Team Success] What Does "High Performing" Mean, and How to Hire for It - with Peter Day of QuantcastToday's guest is Dr. Peter Day, Chief Technology Officer at Quantcast. Quantcast is a technology firm founded in 2006, working in AI-driven audience metrics and advertising from the industry's earliest days. In conversation with Emerj CEO Daniel Faggella on the AI in Business podcast, Peter offers a tour of his experience building successful AI teams. From recruitment and hiring to finding the proper dynamics with early adoption stakeholders – what does it take to get the right people in the right "seats on the bus"? Peter answers that question and more, offering guidance and best practices, especially for business leaders outside th...2022-12-2723 min
The AI in Business Podcast[AI Team Success] Cultivating an Innovation Culture for AI - with Caroline Gorski of Rolls-RoyceToday’s guest is Caroline Gorski, CEO of R² Factory – a data and tech-focused subsidiary of Rolls Royce. In conversation with Emerj CEO Daniel Faggella, they discuss being a new kind of company underneath a century-old legacy luxury name brand in heavy industry and the benefits of creating a separate experimentation-first culture within a big enterprise. Is it possible to develop subcultures that can do that kind of nimble innovation? Where do people feel brave enough to innovate and experiment in ways that foster legacy business? All are easier said than done – but Caroline shares hands-on experience testing strategies that wo...2022-12-1316 min
The AI in Business Podcast[AI Team Success] Getting Culture and Talent Right - with Mazin Gilbert of GoogleToday's guest is the Director of Engineering, Telecommunications Orchestration, Analytics, and Automation at Google, Mazin Gilbert. Mazin's career is one that has seen its fair share of enterprise teams facing the challenges of legacy data stacks as they enter the age of AI, including AT&T. In discussing his work at Google with Emerj CEO Daniel Faggella, he talks about what he sees on the 'other side of the fence' in a tech company environment. He also shares critical insight on the difference both cultures need from leadership to achieve successful ROI. If you've enjoyed or benefited from the...2022-12-0619 min
The AI in Business PodcastUsing Data to Untangle the Sticky Problems of Manufacturing Procurement - with David Schultz of WestfallToday's guest is VP and Chief Supply Chain Executive at Westfall, David Schultz. Westfall is a contract manufacturing firm based in Las Vegas, Nevada, working primarily in plastics and resins. First, David and Emerj CEO Daniel Faggella break down challenges specific to procurement and what makes the process so consequential to manufacturing processes. Later, they examine what the 'guessing games' of future manufacturing variables will look like when better informed by AI-derived insights. This episode is sponsored by Arkestro. To learn more about how brands work with Emerj and other Emerj Media options, visit emerj.com/ad1.2022-11-2927 min
The AI in Business PodcastLeveling Up Commercial Operations in Pharma - with David Ehrlich of AktanaToday's guest is Aktana Chairman and CEO David Ehrlich. Aktana is an AI vendor that helps life science commercial teams go to market with their products. On the AI in Business podcast, David talks about the challenges that marketing and product teams face in getting pharmaceuticals in the marketplace and where these challenges overlap with broader industry applications in banking and retail. Later, he and Emerj CEO Daniel Faggella discuss where AI adds value to the process in unique use cases and what gives life science commercial teams the highest chances of success in adopting AI. If you've enjoyed...2022-11-2434 min
The AI in Business PodcastMaking "AI Ethics" Productive - with Beena Ammanath of DeloitteToday's guest is Executive Director, Global Deloitte AI Institute & AI Ethics/Tech Ethics Leader, Beena Ammanath. Beena is the author of the book Trustworthy AI and previously served in tech leadership roles at Hewlett Packard, Bank of America, and General Electric before arriving at Deloitte in 2019. In her conversation with Emerj CEO Daniel Faggella, Beena pulls apart putting AI ethics in action at medium and large enterprises in ways that genuinely serve to solve business goals and customer problems. Beena also offers a measurable process for screening out downsides and advice on who needs to be in the room to...2022-11-2223 min
The AI in Business PodcastApplying Computer Vision and Computer Listening in Manufacturing - with Remi Duquette of MayaHTTToday's guest is the Head of Artificial Intelligence at Maya HTT, Remi Duquette. In today's episode, Remi talks about computer vision or what people imagine when they think about computer vision through a distinctly human lens. With Emerj CEO Daniel Faggella, Remi especially pulls apart how machines can look at things in ways that humans can't, as it turns out. They also discuss tools in job vision, listening, and how to go beyond the human senses to be able to drive manufacturing results in predictive maintenance and improving output quality. This episode is sponsored by Maya HTT. Learn how...2022-11-1727 min
The AI in Business PodcastFollow These Steps Before Deploying Enterprise AI - with SymphonyAI CEO Sanjay DhawanToday's guest is Symphony AI CEO Sanjay Dhawan. Sanjay took the helm of Symphony last year after leading the automotive AI firm Cerence since 2019. On the AI in Business podcast, Sanjay discusses insights on using highly defined business outcomes to frame up how fast to scale enterprise data strategies, citing examples in banking and CPG. Together with Emerj CEO Daniel Faggella, Sanjay also dissects the different ways the workflows therein can change for startups and legacy enterprises so that each can judge whether a deployment is right for them. Learn how brands work with Emerj and other Emerj Media...2022-11-1529 min
The AI in Business PodcastUse-Cases That Emerge from AI + 5G - with Marisa Viveros of IBMToday's guest is VP of Strategy and Offerings at IBM, Marisa Viveros. 5G is a widely misunderstood technology that most might associate with mobile connectivity and telecoms spaces. Still, it stands to make a tremendous impact on a broad spectrum of industrial sectors underneath the surface of its reputation. Marisa joins us to separate fact from fiction and tell business leaders precisely what they need to understand about 5G, what it means in simple terms, and what it allows for new capabilities on the telecommunications grid. Later in the episode, she and Emerj CEO Daniel Faggella look to the...2022-11-0129 min
The AI in Business PodcastUsing AI to Onboard Product Data in eCommerce - with Divyabh Mishra of CrowdANALYTIXToday’s guest is Divyabh Mishra, Founder & CEO at CrowdANALYTIX. In conversation with Emerj’s CEO Daniel Faggella, Divyabh talks about the business challenges in the eCommerce space when it comes to collecting and ensuring the accuracy of product data in high-volume product databases. Among these problems is that retail itself remains plagued with arcane technology, and Divyabh discusses the many potential applications of AI in making these legacy systems more intelligent — in particular: more efficiently loading product data and ensuring the accuracy of searches for the highest quality eCommerce customer experience from the user’s perspective. If you’ve enjoyed...2022-10-2525 min
The AI in Business PodcastChanging to a Paradigm of Trust Automation in Insurance - with Christian van Leeuwen of FRISSToday’s guest is Christian van Leeuwen, CSO and Co-Founder of FRISS. His company accrued over $88 million to fund a workforce of 200 employees focused on claims underwriting, investigation, and working with the biggest names in the insurance space. In today’s episode, Christian talks about insurance leaders’ trends in underwriting and claims over the last few years since COVID: what is changing, what they see more of, and what new challenges they are facing. Then later, he and Emerj CEO Dan Faggella pick apart a big-picture concept that FRISS insiders refer to as trust automation. This episode is sponsored by FRI...2022-10-2031 min
The AI in Business PodcastGPT-3 and the Potential of AI-Generated Text - with OpenAI's Peter WelinderOur guest on today’s AI in Business Podcast episode is VP of Product & Partnerships at OpenAI Peter Welinder. He and Emerj CEO Daniel Faggella discuss the potential impact of the model on numerous sectors, along with the possibility that these tools could have unforeseen consequences when placed at everyone’s fingertips. In other words, GPT-3 could unleash many examples that show what we think we want from AI capabilities is not what we actually want. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.2022-09-0631 min
AI in Financial Services PodcastGoing to Market with an AI Product in Financial Services - with Jonathan Mascie-Taylor of FinTernOur guest on today's episode of the AI in Financial Services podcast is Managing Director for Render at Fintern Jonathan Mascie-Taylor. Jonathan and Emerj CEO Daniel Faggella discuss his experience in product launches and how lenders, in particular, can approach AI adoption to enhance the process. Jonathan also explains in-depth strategies for identifying main value propositions and turning lenders into B2b sales. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1. 2022-09-0115 min
The AI in Business PodcastGoing to Market with an AI Product in Financial Services - with Jonathan Mascie-Taylor of FinTernOur guest on today's episode of the AI in Financial Services podcast is Managing Director for Render at Fintern Jonathan Mascie-Taylor. Jonathan and Emerj CEO Daniel Faggella discuss his experience in product launches and how lenders, in particular, can approach AI adoption to enhance the process. Jonathan also explains in-depth strategies for identifying main value propositions and turning lenders into B2b sales. To access Emerj’s frameworks for AI readiness, ROI and strategy, visit Emerj Plus: emerj.com/p1.2022-09-0115 min
The AI in Business PodcastThe Fundamentals of Enterprise Data Fabric - Unlocking the Value in Enterprise Data - with Daniel Hernandez of IBMToday’s guest is Daniel Hernandez, General Manager of Data and AI for IBM. In this episode, we discuss the topic of the access and governance of data. Daniel discusses the concept of a data fabric and what it means from a technology-agnostic standpoint, and how IBM is deploying this approach with their clients. He also shares some of the specific use-cases that IBM is using to bring this approach to life. This episode is sponsored by IBM and is the second in a three-part series focusing on data, data strategy, and data governance. If you’re interested in reac...2021-11-1438 min
The AI in Business PodcastChanges to the AI in Business Podcast, and Exciting News Ahead - with Daniel Faggella of Emerj Artificial Intelligence ResearchIn today's short episode, we will be covering some of the recent updates to the show. I will cover what we learned in 2020 from our listeners, bring exciting news on what we aim to focus on, and what insights and skills you will pick up from the show in the coming year. I cover the changes coming in terms of frequency and format, and lastly, some of the fantastic episodes we have coming up. Do you want to support this show? Be sure to leave us a review on Apple Podcasts, and let us know what you like about...2021-03-0413 min
The AI in Business PodcastThe AI Priorities of the United States - with Lynne Parker, Deputy Chief Technology Officer at the White House Office of Science and Technology PolicyEmerj CEO Daniel Faggella recently spoke at the OECD headquarters in Paris for the creation of their AI Policy Observatory. At the event, we spoke with this week's guest: Lynne Parker, Deputy Chief Technology Officer at the White House Office of Science and Technology Policy. Lynne talks to us about what the US is doing with AI currently at a national level and what the country's priorities are when it comes to AI. This interview is made all the more relevant by the fact that the private sector is freezing up due to the coronavirus...2020-04-3024 minThe AI in Business PodcastThree AI-Related Career Roles That Involve No Coding - With Emerj CEO Daniel FaggellaThis is our final episode in our series on advancing your career in the era of AI this month. We had more Linkedin messages on this theme than any we've done before, and it got me excited to think about what we could do with this kind of series in the future. In this episode, we distill the insights from this month's series with insights from our broad catalog of interviews with AI-minded executives throughout the many years doing this podcast. We also cover three AI-related career roles that do not involve coding. 2019-10-2916 min
AI in Financial Services PodcastThe Key to Building a Culture of AI Innovation - With Emerj CEO Daniel FaggellaThis is our final episode in our series on building a culture of innovation in banks, our analyst episode in which Emerj CEO Daniel Faggella summarizes and adds insight to the interviews from this past month. In this episode, Daniel talks about the individual greatest factor in determining whether a bank has a culture of innovation or not: how well the C-suite can articulate an AI transformation vision.2019-10-2810 minAI in Financial Services PodcastAnalyst Deep Dive: Strategic Recommendations for Bankers - With Daniel Faggella of EmerjThis is the final episode of our September series on Strategic Recommendations for Bankers. My job this week is to connect the dots between some of the insights we got from our interviewees this month. This includes one common thread across interviews: banks have an underlying fear of the FinTechs popping up everywhere and eating market share.2019-10-0113 minThe AI in Business PodcastAI's Strategic Value is the Anchor for ROI - With Daniel Faggella of EmerjThis is the final episode of our series on the ROI of AI. This week is the monthly analyst call, in which Emerj CEO Daniel Faggella breaks down some of the key themes from this month's interviews. In particular, Daniel puts a large emphasis on connecting the dots between near-term and long-term ROI. A lot of these themes and core questions are discussed and answered for clients of our AI Product Development Roadmap services. 2019-09-2316 minThe AI in Business PodcastGetting Started with AI, Best-Practices - With Daniel Faggella of EmerjThis is the final episode in the month-long series on getting started with AI. In this episode, Emerj CEO Daniel Faggella breaks down the key insights from all four of this month's interviews, distilling them into core best-practices for getting started with artificial intelligence in business. In addition, Daniel discusses insights from our newest report: Getting Started with AI: Proven Best-Practices for AI Adoption2019-08-2922 minAI in Financial Services PodcastAnalyst Deep Dive: AI for Customer Experience in Banking - With Daniel FaggellaIt's the final episode of our month-long series on AI for the customer experience in banking. This week, Emerj CEO Daniel Faggella breaks down the insights from this month's interviews and colors them with data from our AI in Banking Vendor Scorecard and Capability Map report. In this episode, Daniel draws a picture about what the data says about AI for customer-facing applications in banking and barriers to adoption for AI in customer service.2019-08-2620 minAI in Financial Services PodcastAnalyst Deep Dive: AI and Financial Risk Management - With Daniel FaggellaWe learned a lot about AI in risk-related banking functions, such as fraud, cybersecurity, compliance, and lending, in our AI in Banking Vendor Scorecard and Capability Map report. In this month's analyst deep dive, Emerj CEO Daniel Faggella discusses some of the insights garnered from the data in our report about why vendors selling products for risk-related functions have raised so much money and why AI is such a good fit for fraud and cybersecurity.2019-07-3012 minAI in Financial Services PodcastAnalyst Deep Dive: The Future of AI in Banking - With Daniel Faggella and Raghav BharadwajThe Emerj team discusses insights from our AI in Banking Vendor Scorecard and Capability Map report. Which banking functions are banks eager to automate with AI? Which functions are sucking up all of the venture capital funding? Which AI capabilities are all hype? Emerj CEO Daniel Faggella and lead analyst Raghav Bharadwaj break down what our data tells us about the future of artificial intelligence in banking in this episode of the AI in Banking Podcast.2019-07-0122 minThe AI in Business PodcastAI in Healthcare IT Security - Why Hospitals are TargetsIn this episode, we talk to Daniel Nigrin, MD, Senior Vice President and CIO at Boston Children’s Hospital. Daniel and I discuss why hackers have come to prey on the healthcare industry, how these hackers benefit from their illicit activities, and what healthcare IT security precautions can be taken to prevent such attacks. For more interviews on AI applications in business, visit: www.TechEmergence.com2017-10-0821 min
The AI in Business PodcastTuning the Keys for Robot HarmonyDaniel Berleant is an expert in information science and artificial intelligence, and is the author of the book he Human Race to the Future: What Could Happen - and What to Do. In this interview, we discuss how robots and automation are already affecting industry, and how these impacts might shape not only the future landscape of our economy, but also our conception of what it means to work and earn a living.2015-10-0427 min