Shows
The Modern Hotelier#168: Automating Operations in Hospitality | with Dino PietropaoloIn this episode, David Millili and Steve Carran sit down with Dino Pietropaolo, the dynamic Chief Technology Officer at Optii. From global tech ventures to co-founding a cybersecurity firm, Dino’s journey into hospitality tech is anything but ordinary.We dive into how AI can truly revolutionize hotel operations—not just through automation but by enhancing the human connection. With practical insights and a few laughs (and even a surprise gift!), this is an episode you won’t want to miss.In this episode, you'll learn:How Dino's background in cybersecurity and big data led hi...2025-06-2524 minThe Modern Hotelier#167: Boosting Revenue with Smarter Pricing | with Bobby MarhamatWhat do tequila, ghost peppers, and hotel pricing have in common?In this episode, hosts David Millili and Steve Carran sit down with Bobby Marhamat, the CEO of TakeUp.ai.The conversation covers Bobby's background, including his upbringing in Nebraska and California, his education at San Jose State, and his career progression in sales and tech. Bobby shares insights about his passion for hot peppers and hot sauces, and his COVID-era venture into starting a tequila company.The episode concludes with a detailed demonstration of TakeUp's web-based platform, and its features designed to enhance...2025-06-2412 minThe Modern Hotelier#166: HITEC E20X 10 Year Anniversary & 2025 WinnerIn this episode, we’re coming to you from the floor of the HITEC Trade Show to celebrate a decade of innovation, grit, and startup brilliance with the Entrepreneur 20X (E20X) competition. Hosts David Millili and Steve Carran are joined by: Lyle Worthington – Founder of E20X & tech visionaryJonathan Rojas – First-ever E20X winner & Co-Founder of WhistleAl Lagunas – 2025 E20X People’s Choice & Judge’s Award Winner, CEO of LeveeTogether, they unpack what it takes to build, pitch, and thrive in the hospitality tech world.🔑 In this episode, you'll learn:How E20X was born...2025-06-2418 minThe Modern Hotelier#161: Marriott Acquires CitizenM, Resort Fees, Hotel Equities/Springboard Merger, Running Vacations and More | with Josiah MackenzieIn this episode of Hospitality Hot Topics, Steve Carran and David Millili are once again joined by Josiah Mackenzie, Head of Marketing at Actabl, to break down the biggest stories in hospitality from May 2025.From Marriott’s bold acquisition of CitizenM to Airbnb’s major relaunch of Experiences, Josiah shares sharp insights into how innovation, scale, and branding are reshaping the industry. They also dive into Springboard’s merger with Hotel Equities, the $1.1B Sabre hospitality tech deal, and why transparency in resort fees is long overdue.In this episode, you'll learn about...2025-05-2919 minThe Modern Hotelier#159: How Creativity Fuels Independent Hospitality at Estancia La Jolla | with Eric JenkinsIn this episode, David and Steve sit down with Eric Jenkins, General Manager of Estancia La Jolla Hotel & Spa. From his roots in Savannah, Georgia, to his hands-in-the-soil leadership style in La Jolla, Eric shares his unconventional path through hospitality, starting as a fry cook and rising through the ranks to manage one of Southern California’s most unique independent hotels.In this episode, you'll learn about:How Southern hospitality shaped his careerWhy gardening, monarch butterflies, and creative outdoor spaces are part of his GM toolkitThe power of Curator Hotel & Resort Collection in helping independent hotels co...2025-05-2211 minThe Modern Hotelier#157: Balancing High-Tech & High-Touch Hospitality | with Davis Howatt-LambertIn this episode, David and Steve sit down with Davis Howatt-Lambert, VP of Marketing at Jonas Hospitality, to unpack how technology and human connection can co-exist in the future of hospitality. Davis shares his career journey from political science to hospitality tech, his love of golf and rock climbing, and how growing up in Edmonton shaped his leadership style.They explore Jonas Hospitality’s unique "buy and hold" model, the evolution of guest experience through personalization and data, and why CDPs (Customer Data Platforms) might soon outshine CRMs. From AI and automation to personalized spa itineraries and se...2025-05-1338 minThe Modern Hotelier#155: Meet the GM of The LaFayette Hotel | with Steve SlackIn this episode, we sit down with Steve Slack, General Manager of the iconic LaFayette Hotel in San Diego. From humble beginnings picking golf balls at a driving range to leading a $31 million hotel transformation, Steve shares his journey through the hospitality industry.We dive into the rich history of the LaFayette Hotel—from its golden age hosting Hollywood legends to its modern revival. Steve Slack also opens up about building a strong community-focused culture, the importance of thoughtful hiring, and what it’s like creating a space where staff and guests alike feel a true sense of b...2025-05-0707 minThe Modern Hotelier#154: Status of RevPAR, Canadians Avoiding US Travel, Sports Tourism & More | Hospitality Hot TopicsIn this episode of Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Gabriel Perez from Indigo Road to unpack April’s biggest shifts in hospitality.They dive into why boutique hotels are leading in RevPAR despite growing consumer caution, the booming popularity of camping and outdoor experiences, and how sports tourism is becoming a massive economic driver—from the NFL Draft to the upcoming World Cup.They also discuss the evolving tourism dynamics between the US and Canada, the rise of mobile bookings, and how hotels can adapt to trends such as g...2025-04-3021 minThe Modern Hotelier#152: Inside BITAC Sales, Marketing, & Revenue Summit 2025In this special episode of The Modern Hotelier, David Millili and Steve Carran take you behind the scenes at BITAC’s Sales, Marketing & Revenue Management Summit at the Hotel Fairmont Grand Del Mar in San Diego, CA.This episode is packed with insights, laughs, and moments that define what makes BITAC unlike any other event in hospitality.Featuring exclusive interviews with:Lucy Eason (Plusgrade) – On the power of upselling tech and why BITAC’s intentionality makes it so specialRobert Marusi (Hotel del Coronado) – On being a disruptor and putting the customer firstNick Horgan (Amaze Insights...2025-04-1824 minThe Modern Hotelier#150: Using AI to Improve Your Revenue Strategy | with Andrew RubinacciIn this episode, Steve and David sit down with Andrew Rubinacci, Chief Advisory Officer at FLYR, to unpack how AI and next-gen data systems are reshaping the hospitality industry. With a background spanning 35 years in commercial strategy, Andrew brings deep insight into why pulling reports for five hours a day is a thing of the past—and how hotels can now optimize rates, personalize experiences, and drive revenue in real time.We dive into:Why legacy systems hold hospitality backHow FLYR uses AI to optimize room pricing 24x a dayThe shift from tactical roles to strategic le...2025-04-1611 minThe Modern Hotelier#148: Building Relationships at BITAC | with Rich ViolaIn this special episode, Steve and David sit down with Rich Viola, the visionary behind BITAC, for a heartwarming and eye-opening conversation about what makes business relationships actually meaningful.Rich shares the 21-year journey of creating BITAC—from its accidental beginnings as an online news platform to becoming a culture-shifting conference experience that’s anything but traditional. He dives into how BITAC helps people go beyond business cards and LinkedIn connections, creating an environment where real friendships are formed, personal stories are shared, and even lifelong bonds are born.From tales of serendipitous reunions to game...2025-04-1025 minThe Modern Hotelier#147: Innovating Meeting & Event Furniture in Hospitality | with Andrew MoffettWhat do luxury kitchens, global events, and linen-less tables have in common?In this episode, Steve Carran and David Millili sit down with Andrew Moffett, Chief Brand Officer at Southern Aluminum, for a conversation full of passion, innovation, and a few surprises—like a deep dive into linen-less tables.Andrew takes us on his unique journey from the kitchens of the Four Seasons to the boardrooms of hospitality's top innovators. With a background in culinary arts and years of experience leading global events for Marriott, Andrew shares how he’s now redefining meeting and event spac...2025-04-0850 minThe Modern Hotelier#146: Digital Strategies that Drive Direct Bookings | with Charlie OsmondIn this episode hosts Steve Carran and David Millili sit down with Charlie Osmond, the passionate and pioneering co-founder of Triptease. From leading a regiment in the British Army to founding multiple companies straight out of Oxford, Charlie’s journey is anything but ordinary.We dive into:Charlie’s early days in the British Army and Oxford Yacht Club 🛥️His obsession with solving the frustrations of online hotel bookingsThe evolution of Triptease and its mission to help hotels take back control from OTAsThe power of parity, personalised experiences, and why your booking engine might be holding you backH...2025-04-0141 minThe Modern Hotelier#144: Lessons from Starting & Growing Slice | with Ilir SelaIn this episode, David and Steve chat with Ilir Sela, the visionary Founder and CEO of Slice, a platform that empowers over 20,000 independent pizzerias and generates nearly $2 billion in sales.Ilir shares his incredible journey—from growing up in a small town in Macedonia to moving to New York City and embracing the entrepreneurial spirit that built his career. He talks about his early ventures, the lessons he learned bootstrapping a business, and how Slice is bridging the digital gap for small pizzerias, ensuring they thrive in an online world.We also dive into:Th...2025-03-1839 minThe Modern Hotelier#142: How Hotels Can Improve Their Social Media Marketing | with Scott EddyIn this episode, David and Steve sit down with Scott Eddy, one of the world's top social media influencers in hospitality, boasting over a million followers on X and Instagram. Scott’s journey is anything but conventional—he transitioned from investment banking to launching the first digital agency in Southeast Asia, and now he’s a full-time traveler, speaker, and industry leader.We dive into:How hotels are marketing like it’s 2015—and what they need to do insteadWhy storytelling is the real key to success in hospitality marketingThe brands that are getting it right—and the ones tha...2025-03-0647 minThe Modern Hotelier#139: Building Technology to Help Hotels Elevate the Guest Experience & Drive Profit | with Jacob MessinaJoin hosts David Millili and Steve Carran on this engaging episode of The Modern Hotelier as they sit down with Jacob Messina, CEO of Stayntouch.Jacob shares his unique journey from front desk operations in New York City to spearheading innovations in hospitality technology. In an in-depth conversation, he reveals how his hands-on experience in hotels shaped his vision for a cloud-based property management system that streamlines operations, enhances guest experiences, and redefines customer support.Listeners will gain insights into overcoming legacy tech challenges, the power of seamless integrations, and why viewing technology as a...2025-02-2530 minThe Modern Hotelier#133: Talking Profitability in the Hotel Business | with Monty Bennett of Ashford Inc.In this episode of The Modern Hotelier, we sit down with Monty Bennett, Chairman & CEO of Ashford Group of Companies, one of the leading real estate firms in hospitality. With over 30 years of experience, Monty has built an empire of over 100 hotels and advises two publicly traded REITs.From his Cornell beginnings to navigating economic downturns, industry trends, and the evolving future of travel, Monty shares game-changing insights into hotel investment, sustainability, and the rising demand for leisure-driven experiences.Key Topics:How does Ashford stay ahead in a volatile industry?Why are hotel tech...2025-02-0430 minThe Modern Hotelier#132: Sarah Dandashy on the LA Wildfires and the Impact on Hospitality & Travel IndustryIn this special edition of The Modern Hotelier, we focus on one of the most significant events impacting the hospitality industry this month—the devastating wildfires in Los Angeles.Joining us is Sarah Dandashy, an industry expert and longtime LA resident, who shares her firsthand experience of the fires, the resilience of the community, and how hospitality businesses stepped up in a time of crisis.Hosts Steve Carran and David Millili discuss the broader impact of the fires on tourism, hotel occupancy, and the travel industry, drawing parallels to past crises like 9/11 and the Maui wi...2025-01-3020 minThe Modern Hotelier#130: How to Stand Out in the Hospitality Industry | with Bart BerkeyHow can authenticity, kindness, and a focus on guest satisfaction drive success in the hospitality industry? In this inspiring episode of The Modern Hotelier, hosts David and Steve sit down with Bart Berkey—founder and CEO of Most People Don't, international keynote speaker, podcast host, and bestselling author. Bart shares his unique journey from growing up in Pittsburgh to becoming a global executive for Ritz Carlton, and now, an entrepreneur empowering individual to do what most people don't to achieve professional and personal success.Discover how Bart's passion for guest satisfaction and authentic connections shaped hi...2025-01-2356 minThe Modern Hotelier#129: How AI Phone Agents Can Improve the Guest Experience & Reduce Costs | with Ryan DanielIn this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction.Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrating its realistic and efficient response in handling typical guest service interactions.Ryan discusses the importance of realistic...2025-01-2143 minThe Modern Hotelier#128: Inside San Antonio's Beautiful Hotel Contessa | with Miguel DavidWe're launching something new. This is the first episode of our new "Hotel Experience" series where we give you a behind the scenes look with some amazing hoteliers and beautiful properties. On this episode, we bring you inside San Antonio's beautiful riverwalk hotel, Hotel Contessa. Miguel David, the Director of Sales, shows us around the property and shares what make it special. To watch of the full Hotel Experience of Hotel Contessa head over to YouTube: https://youtu.be/3AfIn7_rRb4Join the conversation on today's episode on The Modern Hotelier LinkedIn page...2025-01-1407 minThe Modern Hotelier#125: The Value of Human Resources in Hospitality | with Alissa ParteeWelcome to The Modern Hotelier, where hospitality meets innovation!In this episode, Steve Carran and David Millili sit down with Alissa Partee, Chief People Officer at Restaurant Technologies. Alissa brings over 15 years of HR expertise, sharing her journey from small-town Minnesota to leading people-first initiatives at an award-winning company. Discover how flexibility, empowerment, and a passion for hospitality drive success in an ever-changing industry.Key Topics Covered:How Alissa’s upbringing and career shaped her passion for taking care of people?The impact of three- and four-day workweeks on employee satisfaction and customer service.Th...2024-12-1740 minThe Modern Hotelier#124: Helping Hoteliers Monetize the Full 24 Experience | with Richard ValtrHow is technology transforming the guest experience in hospitality today? In today's episode, hosts David Millili and Steve Carran sit down with visionary entrepreneur and founder of Mews, Richard Valtr. Dive into an inspiring conversation about transforming the guest experience, leveraging technology, and reimagining what it means to create memorable stays in the modern era. From Richard’s early days in hospitality to the bold innovations propelling Mews into industry leadership, this episode is packed with insights for hoteliers and tech enthusiasts alike. Learn how Mews is reshaping hospitality with AI, loyalty systems, and space-time mone...2024-12-1036 minThe Modern Hotelier#123: Dark Tourism, Spirit Airlines Bankruptcy, & Cleveland Brown's Opening Hotel | Hospitality Hot TopicsIn this episode, hosts David Mililli, Steve Carran, and guest host Jacqueline Nunley discuss key hospitality industry trends and events from November. They explore the growing popularity of dark tourism and skillcations expected by 2025, Spirit Airlines filing for bankruptcy, and record-setting Thanksgiving travel numbers.Additionally, they delve into the emerging trend of Travel Tuesday and the new Cleveland Browns hotel project, reflecting on how these developments shape the future of travel and hospitality.In this episode, you'll learn (key points/topics covered):Dark Tourism and SkillcationSpirit Airline files BankruptcyThanksgiving TravelTravel TuesdayCleveland Brown's Opening Hotel2024-12-0615 minThe Modern Hotelier#122: Sustainability & Innovation for Hotel Mattresses | with Andrea PianaWhat can a 440-year-old company teach us about sustainable innovation in the modern world? In this episode, hosts David Millili and Steve Carran sit down with Andrea Piana, CEO of Piana Technology, to explore the fascinating journey of a 440-year-old company at the forefront of sustainable innovation. Discover how Piana's groundbreaking Renovo Mattress is reshaping the hospitality industry with its 100% recyclable design and advanced sleep technology.Andrea shares insights on the legacy of his family’s Italian textile business, the cultural shift to the U.S., and his vision for a zero-waste future. From his jou...2024-12-0326 minThe Modern Hotelier#121: Looking for REAL Innovation in Hospitality with Bashar Wali & Eric JafariIn a world where traditional hotel experiences are becoming obsolete, how can the hospitality industry transform from merely providing a place to stay into a platform for genuine human connection and personal transformation? In this episode, Steve Carran speaks with Bashar Wali and Eric Jafari as they challenge the status quo of hotel innovation. Moving far beyond traditional wellness concepts, they explore how the next generation is redefining hospitality through community, belonging, and transformative experiences.Key Topics include:The death of conventional hotel modelsHow Gen Z and Millennials are reimagining wellness as a social, c...2024-11-2734 minThe Modern Hotelier#120: Pelican CEO JC Curleigh & Brad Steward on Turning Moments into Momentum in Independent HotelsIn this episode, Steve and David speak with Brad Steward from Caravan Outpost and JC Curleigh, CEO of Pelican Products, as they share their insights on building momentum through impactful moments in their respective industries. Brad Steward discusses his transition from the action sports business to hospitality, highlighting the creation and unique selling points of Caravan Outpost. He emphasizes the importance of consumer marketing and creating genuine experiences. Following Brad, JC Curleigh elaborates on Pelican Products' mission to protect and equip for critical missions, unveiling exciting new products that will extend Pelican's reach. He provides advice on l...2024-11-2532 minThe Modern Hotelier#119: Hotel Tech Challenges and Opportunities | with Jeff Kessinger In this episode, David and Steve interview Jeff Kessinger, Vice President of Sales at Jonas Hospitality, who shares his journey from being a night auditor to becoming a 20-year veteran in hotel technology sales. Jeff dives into pressing industry challenges like labor shortages, technology overload, and fragmented systems, while exploring solutions to enhance guest experiences and loyalty. He sheds light on the future of direct bookings, the evolving expectations of travelers, and how an integrated tech stack can empower hoteliers to stay ahead.Key Topics Covered:The evolution of hotel technology and its impact on...2024-11-2118 minThe Modern Hotelier#117: Streamlining Sales & Management for Hotel Group Bookings, Meetings & Events | with Joonas AholaIn this episode, hosts Steve Carran and David Millili sit down with Joonas Ahola, founder of Meeting Package. Having started his entrepreneurial journey at age 16 with an event agency, Ahola discusses how his frustration with the RFP process led him to create Meeting Package, a comprehensive CRS platform for groups, meetings, and events sales.He shares insights on the differences between European and US markets in hospitality tech adoption, current challenges facing hoteliers in managing group sales, and Meeting Package's ambitious plans to reach 50,000 properties by 2027. The conversation explores how the platform is leveraging AI and partnerships...2024-11-1916 minThe Modern Hotelier#116: Protecting Hotel Staff: Panic Button Technology | with Ryan HeidemanThis episode features Ryan Heideman, Vice President of Sales at React Mobile, as he joins hosts Steve Carran and David Millili to discuss the latest innovations in hotel safety technology. Ryan shares his journey into the hospitality tech space and provides an in-depth look at how React Mobile is leading the way in workplace safety for hotels. In this episode, you'll learn about:The evolution of React Mobile’s enterprise safety platform and its critical role in the hospitality industry.How their range of panic buttons, including Bluetooth, standalone cellular, and LoRa devices, ensures safety in all...2024-11-1804 minThe Modern Hotelier#115: Optimizing Hotel Websites to Convert Direct Bookings | with Pablo Revale & Rodrigo Perez GarofaloIn this episode, host Steve Carran speaks with Pablo Revale, CEO of Zerf, and Rodrigo Perez Garofalo, CPO of Zerf, live from the floor of The Hospitality Show.Zerf is a tech company helping hotels recover lost revenue by securing more direct bookings through website optimization, testing, and data-driven solutions. Pablo and Rodrigo discuss their diverse backgrounds, the challenges hotels face with OTAs (Online Travel Agencies), and how Zerf is working to empower hotels to regain control over their sales and booking processes. Key Topics:How does Zerf help hotels increase direct bookings by r...2024-11-1522 minThe Modern Hotelier#114: Improving Grab & Go Retail for Hotels | with Adam SmockIn this episode, hosts Steve Carran and David Millili sit down with Adam Smock from Impulsify, a retail technology company revolutionizing hotel grab-and-go markets. A former hotelier with over 20 years of experience, Smock discusses how Impulsify helps properties maximize their retail spaces through custom technology solutions, data analytics, and innovative design. Learn about their impressive success stories, including a Hilton property that saw ROI in just 13 days, and discover emerging trends in hotel retail, from self-service alcohol sales to AI-powered satellite coolers. Recently acquired by 365 Retail Market, Impulsify continues to evolve, offering solutions that help non-retailers succeed in the...2024-11-1410 minThe Modern Hotelier#113: Seamless Hotel Software Integrations & Scalability | with Josh GrahamJoin hosts Steve Carran and David Millili as they interview Josh Graham, Head of Market Development at Cloudbeds, on the trade show floor of The Hospitality Show in San Antonio.In this insightful episode, Graham discusses Cloudbeds' evolution from serving small properties to accommodating larger hotels, their innovative approach to integrations, and the game-changing launch of Cloudbeds Intelligence, their new AI platform. He also reveals exciting upcoming features including enterprise-grade business intelligence tools and a new housekeeping app.With 20 years of industry experience, Graham offers valuable perspectives on how Cloudbeds is redefining property management systems...2024-11-1315 minThe Modern Hotelier#112: Procurement & Supply Chain Management for Hotels | with Walt ShefflerJoin hosts Steve Carran and David Millili on the trade show floor for an insightful conversation with Walt Sheffler, CEO of Avendra, a leading professional procurement services company in the hospitality industry.In this episode, Walt shares his journey from Penn State accounting major to hospitality industry leader, revealing how a shortage of accounting jobs led him to a career-defining role as a Marriott management trainee. With decades of experience under his belt, Walt discusses what makes the hospitality industry uniquely rewarding and explains why working with people in an upbeat environment continues to drive his passion.2024-11-1209 minThe Modern Hotelier#111: Reducing Hotel Chargebacks & Payment Fraud | with Theresa EllsworthIn this episode, hosts Steve Carran and David Millili speak with Theresa Ellsworth from Sertifi at the Hospitality Show.Theresa, a hospitality technology veteran, discusses the growing challenge of credit card fraud and chargebacks in the hotel industry. She shares valuable insights on preventing criminal fraud, handling friendly fraud, and implementing digital authorization solutions.In this episode, you'll learn about:What are the essential fraud prevention tools?The importance of 3D Secure technology.How can hotels reduce credit card processing fees and streamline their payment processes using e-commerce merchant IDs? The practical tips for h...2024-11-1107 minThe Modern Hotelier#110: Earned Wage Access: Revolutionizing Employee Compensation | with Tate HackertIn this episode of The Modern Hotelier, hosts David Millili and Steve Carran sit down with Tate Hackert, founder and president of ZayZoon, to discuss earned wage access and financial empowerment in the hospitality industry. Hackert shares his entrepreneurial journey from small-town beginnings to revolutionizing employee pay access, along with insights on business growth and workplace benefits.Key Topics:How did ZayZoon transform from a manual loan service into a comprehensive fintech platform? What new features are planned in ZayZoon's rewards and recognition tools? How can earned wage access benefit both employees and employers in the ho...2024-11-0542 minThe Modern Hotelier#109: Navigating Growth and Strategy in Hospitality | with Benjamin RafterHow is Springboard addressing the housing affordability crisis for hospitality workers in expensive markets?Join hosts David Millili and Steve Carran as they sit down with Benjamin Rafter, President and CEO of Springboard Hospitality, for an insightful discussion about the intersection of technology and hospitality. With a unique background spanning from tech startups to hotel management, Rafter shares his journey from selling a company to Amazon to leading a portfolio of 47 independent hotels across 14 states. Learn about his innovative approach to hospitality, including why he puts his personal cell phone number in every hotel room...2024-11-0430 minThe Modern Hotelier#108: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 3Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Brigette Harenda the President of B&Co., Romal Jayswal, Co-founder & CEO at StayNow, Jacqueline Nunley, Travel and Hospitality Advisor at Salesforce, and Ryan Foat, Dream Facilitator at THREE SIXTY.Key Topics: How is Milwaukee's hospitality scene evolving beyond being "C...2024-11-0230 minThe Modern Hotelier#107: Hurricane Milton, Jose Andres Hotel Brand, Top Business Destinations, & Retaining Hoteliers | Hospitality Hot TopicsIn this episode, hosts David and Steve speak with Judy Chen from Hyatt Hotels Corporation, who shares her expertise on topics ranging from disaster response in the hotel industry to labor retention strategies and major sporting events' impact on hospitality markets. Key Topics:The hospitality industry's response to Hurricane Milton, highlighting how smaller hotel groups offered discounted rates to those in needChef Jose Andres' new venture into the hotel business with Hotel Bazaar in Washington DC's GeorgetownThe latest rankings of top business destinations worldwideAAA's new five-diamond hotel awards featuring properties in San Francisco, Miami Beach, and...2024-11-0116 minThe Modern Hotelier#106: Taking Indie Hotels from Good to Great | with Mandy MurryWhat valuable insights does she offer for hoteliers looking to enhance their guest experience and brand presence? On this special episode, hosts David Millili and Steve Carran sit down with Mandy Murry, CEO of Hospitality Concierge. From her early days as a teenage travel agent in Salt Lake City to running the VIP torch relay program for the 2002 Olympics, Murry shares her fascinating journey in hospitality. Now a sought-after consultant for independent and boutique hotels, she discusses the emerging 'Resortcore' trend, the importance of authentic guest experiences, and how independent hotels can leverage technology and storytelling to...2024-10-3119 minThe Modern Hotelier#105: Enabling Hotels to Take Control of Their Distribution & Personalize the Guest Journey | with Eric LutzIn today's episode, hosts David Millili and Steve Carran sit down with Eric Lutz, CEO of Olive. A California native who started his career as an overnight front desk agent, Lutz shares his journey from hospitality operations to founding a hotel technology company. The conversation explores how Olive's personalization platform is helping hotels improve their digital presence and direct booking experience, while discussing broader industry trends including AI adoption, labor challenges, and the future of independent hotels. Lutz offers valuable insights on balancing operational efficiency with guest experience and shares his vision for hospitality technology in 2025. The discussion culminates...2024-10-3016 minThe Modern Hotelier#104: Streamlining Live Music & Entertainment Booking for Hotels | with Mir HwangWant to know how a former touring musician is disrupting the way hotels book live entertainment? In today's episode, hosts David Millili and Steve Carran sit down with Mir Hwang, CEO of GigFinesse - a groundbreaking platform revolutionizing how hotels book live entertainment. Hwang shares his fascinating journey from touring session drummer to tech entrepreneur, including his bold decision to forgo med school and convince his Google-employed cousin to join his venture - much to their traditional Asian American parents' initial dismay.The conversation explores how GigFinesse is transforming the hospitality industry by streamlining the c...2024-10-2916 minThe Modern Hotelier#103: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 2Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode, we hear from Dan Jacobs, the Chef/Owner, of award-winning restaurants, Dandan & EsterEv, in Milwaukee, Gaurav (GB) Sharma, Founder of MOSAIC, Audrey Yates, the VP of Hotel Partnerships at Stash Hotel Rewards, and Brian Polster the Creative Director at THREE SIXTY.Key Topics:2024-10-2821 minThe Modern Hotelier#102: Hospitality Insights from the Independent Lodging Congress Sausalito, CA - Part 1Independent hotels are the creative spark for the Hospitality Industry. So, what's the current state of the Independent Hospitality sector?In this episode, David and Steve head to the Independent Lodging Congress in Sausalito, CA to talk about the latest insights and challenges happening in the Independent hotel space. On this episode we hear from Andrew Benioff, the Founder and Chairman of ILC, Peter Heinemann, Co-founder and Managing Director of Passport Resorts, and Lindsey Ueberroth, the CEO of Preferred Hotels & Resorts. Key Topics:How Independents are leading the way in creativityWhy this is t...2024-10-2826 minThe Modern Hotelier#101: How to Recover Revenue from Online Travel Agencies | with Janet FerrerIf you are using Online Travel Agencies, you are probably missing out on some of your revenue. In this episode, find out how Janet Ferrer recovered $1 Million from Expedia.Hospitality Holdings founder and President, Janet Ferrer, is an industry leader in progressive and innovative thinking. As both an on-property leader and Corporate Director of Finance her 27 years in Hospitality lends great insight to her Online Travel Agency Revenue Recovery audit systems and optimization of financial systems within the OTA platforms. Continually looking for ways to be the most progressive OTA Revenue Recovery Service, Janet assembled a team...2024-10-2236 minThe Modern Hotelier#100: Behind the Culinary Experience at Kalahari Resorts | with Chef Nicholas ShawWhat does it take to lead the culinary team at one of America’s largest indoor waterpark resorts and how do you balance tradition and innovation in an ever-evolving culinary landscape? Join hosts David Millili and Steve Carran, as they dive into the culinary world of Kalahari Resorts with Chef Nick Shaw. Discover the journey from a small-town upbringing to leading the culinary experiences at one of America's largest indoor waterpark resorts.Chef Nick shares insights on kitchen safety, culinary trends, and the importance of continuous learning in the fast-paced hospitality industry. From exploring diverse cu...2024-10-1524 minThe Modern Hotelier#99: Recycling Soap and Saving Lives with Clean the World CEO & President Shawn SeiplerHave you ever wondered what happens to the barely-used soap bars and tiny shampoo bottles left behind in hotel rooms? In this episode, hosts David Millili and Steve Carran engage with Shawn Seipler, CEO of Clean the World, to explore how his organization is making a significant impact on global sustainability and hygiene through the hospitality industry. Shawn shares his journey from tech sales to pioneering a social enterprise that recycles soap and plastics, providing essential hygiene products to those in need. Listeners will gain insights into Clean the World's innovative approaches and the broader im...2024-10-0852 minThe Modern Hotelier#98: Better Battery Solutions for Hospitality | with Michelle PotorskiJoin hosts David Millili and Steve Carran as they welcome Michelle Potorski, VP and General Manager of Duracell Professional. The discussion dives into Michelle's career journey, including her early days with Duracell and her return to the company after stints at Gillette, Proctor & Gamble, and CVS Health. The main focus is on the role of batteries in the hospitality industry, specifically the innovations Duracell's Procell brand is making to improve operational efficiency and guest satisfaction.Michelle highlights the importance of proactive battery management in reducing guest complaints and operational disruptions. The episode also introduces Procell Insight, a...2024-10-0132 minThe Modern Hotelier#97: Worker Burnout, Housekeeper Strike, World's Top 50 Hotels, Oyo Buys Motel 6 | Hospitality Hot TopicsJoin hosts Steve Carran and David Millili for the latest episode of The Modern Hotelier featuring special guest Bruce Jordan, the Managing Partner of Hotel Guest Management. This monthly show dives deep into the hottest topics in the hospitality industry.In this September edition of Hospitality Hot Topics, our expert panel discusses:The recent acquisition of Motel 6 by OYO Hotels and its implications for the industryRecord-breaking global GDP contributions from the travel and tourism sectorThe wave of housekeeping strikes across major U.S. cities and their potential impactEmployee burnout in the hospitality sector and the need...2024-09-2712 minThe Modern Hotelier#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek PandoHow is Relay's technology improving cross-departmental communication in hotels?In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.The conversation covers how Relay's tools impact hiring and retention in a challenging...2024-09-2434 minThe Modern Hotelier#95: Delivering Inspiring Experiences in Iconic Places | with David Barry, President of PursuitHow has David Barry's journey from a ski instructor to President of Pursuit Collection shaped his approach to leadership in the hospitality industry?In this engaging episode, hosts David Millili and Steve Carran sit down with David Barry, President of Pursuit Collection. Barry shares his unique journey from ski instructor to hospitality leader, offering valuable insights into creating exceptional guest experiences, fostering a strong company culture, and navigating challenges in the hospitality industry. The conversation covers a range of topics, from sustainable practices to innovative approaches in destination management, providing listeners with a comprehensive look at modern...2024-09-1945 minThe Modern Hotelier#94: Paws Up Resort, Glamping, and Authentic Outdoor Experiences | with Steve HurstCurious about the intersection of luxury and wilderness? Ever wondered how a 37,000-acre ranch became a world-renowned resort? In this episode, hosts David Millili and Steve Carran have an engaging conversation with Steve Hurst, the Managing Director at The Resort at Paws Up. They discuss Steve's career journey from his early days as a barista to managing luxury hotels and resorts, with a special focus on the unique guest experience at Paws Up. The resort, set on a 37,000-acre ranch in Montana, combines luxury with adventure, offering activities like fly fishing, horseback riding, and mountain biking. They d...2024-09-1833 minThe Modern Hotelier#93: Treehouse Resort & Offering Unique Travel Experiences | with Amanda JensenEver wondered what it would be like to turn your childhood treehouse dreams into a thriving resort business? Join hosts David Millili and Steve Carran as they sit down with Amanda Jensen, CEO and co-founder of Sanctuary Treehouse Resort, the world's largest treehouse resort. In this captivating episode, Amanda shares the inspiring journey of how a simple treehouse for her children blossomed into an innovative and immersive hospitality experience.In this episode, you'll discover:The origin story of Sanctuary Treehouse Resort and how it grew from a family project to a world-renowned destinationUnique interactive...2024-09-1724 minThe Modern Hotelier#92: Charlestowne Hotels and Hospitality Career Growth | with CEO Kyle HugheyIn this episode, hosts David Millili and Steve Carran sit down with Kyle Hughey, CEO of Charlestowne Hotels, to discuss the independent hotel management landscape and Hughey's journey in the hospitality industry.In this episode, you'll learn:The appeal and challenges of managing independent hotelsCharlestowne Hotels' approach to creating unique guest experiencesIndustry challenges, including staffing and recruitmentThe impact of hotel brand consolidation on independent operatorsAdaptive reuse projects in the Charlestowne Hotels portfolioFuture outlook for the hospitality industry in 2025-2026Hughey shares insights on the importance of continuous learning, the value of creating tailored experiences for...2024-09-1031 minThe Modern Hotelier#91: Setting the Standard for Dog-Friendly Hotels | with Guise BuleHow would your travel experience change if you knew exactly how welcoming a hotel is to your furry friends?In this episode of The Modern Hotelier, hosts David Millili and Steve Carran interview Guise Bule, the founder of Ranked by Roch and the Roch Society. Guise shares his journey from cybersecurity to creating the first dog-friendly certification and ranking process for the hotel industry. Driven by personal frustrations with misleading "pet-friendly" claims, Guise explains how Ranked by Roch uses a data-driven approach to evaluate hotels on their dog-friendly policies, amenities, and services.In this episode...2024-09-0341 minThe Modern Hotelier#90: 10 Best Boutique Hotels, Mercedes-Benz Skyscraper, Hotel Workers Strike | August Hospitality Hot TopicsThe Modern Hotelier is a dynamic podcast that explores the latest trends, challenges, and innovations in the hospitality industry. Hosted by Steve Carran and David Millili and featuring expert guest hosts, this show delivers insightful discussions on hot topics affecting hoteliers and travel professionals.In this episode, "August Hospitality Hot Topics," Steve and David is joined by guest host Jasmine Seliga from Affixify and regular contributor David Millili.In this episode, you'll learn:The resurgence of group business in the hospitality sectorProjections for the hotel industry in 2025 and beyondPotential impacts of hotel worker strikesInnovative...2024-08-2714 minThe Modern Hotelier#89: Building Independent Boutique & Lifestyle Hotels | with Ethan OrleyAre you curious about what it takes to build a successful boutique hotel company from the ground up?In this episode, hosts David Millili and Steve Carran interview Ethan Orley, Founder and Managing Partner of Oliver Hospitality. Ethan shares his journey from environmental studies to real estate and hospitality, discussing how he and his partner built Oliver Hospitality from the ground up.The conversation covers:Ethan's background and early career experiencesThe founding and growth of Oliver HospitalityInsights into boutique hotel development and managementCreative strategies for activating propertiesAdvice for...2024-08-2038 minThe Modern Hotelier#88: Helping Hoteliers Use Content to Drive More Conversions | with Jason CraparoIn this episode, hosts David Millili and Steve Carran sit down with Jason Craparo, CEO of Hovr, a technology company revolutionizing guest engagement in the hospitality industry. Jason shares his fascinating journey from dishwasher to successful entrepreneur, including his experiences as a Sonic Drive-In franchisee and his time at Babson College.The conversation dives deep into how Hovr is transforming the way hotels showcase their amenities and drive direct bookings. Jason explains how their innovative video content solution helps hotels increase conversions by 20-40 times the industry average. He discusses the importance of reducing risk and increasing...2024-08-1346 minThe Modern Hotelier#87: How to Simplify Selling Spaces and Experiences for Hospitality | with Benjamin PowersIn this episode, hosts David Millili and Steve Carran interview Benjamin Powers, founder and CEO of Visiting Media. Benjamin shares his entrepreneurial journey, from starting businesses as a child to founding a company that revolutionizes hotel sales through immersive technology. He discusses how Visiting Media's software empowers hospitality professionals to leverage virtual tours, 3D models, and other immersive assets to drive revenue and enhance the customer experience.In this episode, we discuss:The immersive assets in hospitality sales (360-degree photos, 3D models, virtual tours)How Visiting Media's software helps hotels increase revenueThe importance of data and...2024-08-0644 minThe Modern Hotelier#86: Hospitality Summer Camp, Acquisition Rumors, Computer Outage, Cookies, and more | July Hot TopicsIn this episode, Steve and David are joined by guest host Mercedes Blanco from The Hotels Network. They discuss various trending topics in the hospitality industry for July, including the rumor of Hyatt acquiring Standard Hotels, an extensive computer outage affecting multiple industries including hospitality and travel, the rise of 'bleisure' (business and leisure travel), and the growing importance of automated technology in hotels. In this episode, we discuss:The potential acquisition of Standard Hotels by Hyatt, exploring the ongoing trend of brand consolidation in the hospitality industryRecent major computer outages affecting airlines and hotels, and...2024-08-0219 minThe Modern Hotelier#84: An Inside Look at the Acquisition of SHR | with Rodrigo JimenezIn this episode, Steve Carran speaks with CEO Rodrigo Jimenez about the recent acquisition of SHR by the UK-based Access Company. Jimenez shares the excitement and opportunities brought by this merger, highlighting Access Company's diverse portfolio and their focus on the hospitality sector. He also touches on the positive buzz at the high tech trade show and the evolving role of technology in the hospitality industry. Jimenez concludes with insights on SHR's future, including ongoing growth and continued dedication to providing top-notch technology solutions for hoteliers.Key Topics:SHR's Acquisition by Access CompanyOverview of...2024-07-3007 minThe Modern Hotelier#82: Hospitality Marketing that Drives Direct Revenue & Return Visits | with Scott BuelterIn this episode, hosts Steve Carran and David Millili sit down with Scott Buelter, founder of Ascent360, at the HSMAI Strategy Conference. Scott shares insights on how hotels and resorts can use customer data platforms to create more effective, personalized marketing campaigns.Key topics covered:The importance of integrating data from multiple systems to get a complete view of guestsStrategies for segmenting guests and creating targeted marketing campaignsTips for growing a hotel's customer database responsiblyHow to use pre-arrival and post-departure email streams to enhance guest experienceThe power of genuine relationship marketing, including thanking high-value guestsUpcoming trends...2024-07-2319 minThe Modern Hotelier#80: Building Hospitality Technology with the 4 Key Stakeholders in Mind | with HotelKeyIn this episode, hosts Steve Carran and David Millili interview Aditya Thyagarajan and Fareed Ahmad, co-founders of HotelKey, at the HITEC conference. The conversation delves into the origins of HotelKey, its cloud-based property management system, and the company's vision for the future of hospitality technology.The founders share insights on overcoming challenges, incorporating AI, and their commitment to improving operations for hotels while enhancing the guest experience.In this episode, you'll learn:Challenges faced as first-time entrepreneurs in the hospitality industryHotelKey's approach to product development based on client feedbackThe importance of cloud-based technology in...2024-07-1721 minThe Modern Hotelier#79: Over 50 years of Innovative Accounting Solutions for Hospitality | with Jill WilderToday's episode features hosts Steve Carran and David Millili interviewing Jill Wilder, the newly appointed President of Aptech Computer Systems, at the HITEC conference. Jill shares insights from her 38-year career at Aptech, discusses the company's evolution in hospitality technology, and highlights their latest innovations in hotel accounting and business intelligence solutions.In this episode, you'll learn:The resurgence of HITEC post-COVID and industry networkingWhat are Aptech's core productsThe importance of customer support and long-term client relationshipsIndustry trends in integration and collaboration between technology providersChallenges in the hospitality industry, including labor issuesThe role of accounting systems...2024-07-1614 minThe Modern Hotelier#77: How Digital Signage Can Drive Revenue & Generate ROI for Hotels | with XpodigitalIn this episode, recorded at the HITEC trade show floor, Steve interviews Rich O'Brien from Xpodigital and Michael Parissee from HSMS about digital investments in hotels and event spaces, focusing on how large-format LED displays and digital signage are transforming guest experiences and revenue opportunities.In this episode, you'll learn:The evolution of digital signage in hotels and event spacesHow will large-format LED walls impact guest experienceThe challenges in implementing and maintaining digital signageROI considerations for hotels investing in digital displaysUsing digital signage to promote hotel amenities and increase salesThe importance of content management and best...2024-07-1015 minThe Modern Hotelier#76: Connecting Teams, Improving Safety, and Boosting Performance with Relay | HITEC 2024In this episode, hosts Steve Carran and David Millili interview Jon Schniepp, SVP of Marketing at Relay. Jon discusses his background, Relay's journey into the hospitality industry, and how their smart radio technology is revolutionizing hotel operations and staff communication.The conversation covers emerging trends in hospitality communication, staff safety solutions, and the innovative use of AI in overcoming language barriers.In this episode, you'll learn:Relay's evolution from a family product to a hospitality-focused solutionCurrent trends in hospitality communication and their impact on guest experienceStaffing challenges in the hotel industry and how Relay...2024-07-0913 minThe Modern Hotelier#75: HITEC 2024: Industry Insider's Thoughts from the GAIN Event in CharlotteIn this episode, join hosts Steve Carran and David Millili at HITEC 2024 in Charlotte as they interview a diverse lineup of hospitality industry leaders and innovators. From established executives to emerging startups, guests share insights on the latest hotel technologies, industry trends, and their experiences at the conference. The episode concludes with a lively discussion on whether anyone will hit a home run at the event’s batting competition.Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More Media2024-07-0845 minThe Modern Hotelier#74: Wellness in Hospitality, Music Tourism, HITEC & HSMAIIn this monthly "Hospitality Hot Topics" segment, David and Steve dive into the most pressing issues and exciting developments in hospitality. From the booming wellness sector to music tourism's impact on hotel bookings, they explore how these trends are transforming the guest experience and affecting business strategies.They also tackle important industry challenges, such as ongoing staffing shortages, and discuss potential solutions. With a mix of data-driven analysis and personal insights, they offer valuable perspectives for both seasoned hoteliers and newcomers to the field.Whether you're interested in luxury experiences, technology integration, marketing stunts, or...2024-06-2712 minThe Modern Hotelier#72: The Art and Science of Marketing in Hospitality | with Elizabeth HarlowThe remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers.In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fascinating journey—from skiing in the Swiss Alps to shaping luxury hospitality brands with her wealth of experience from Leading Hotels of the World and Starwood. We explore the entrepreneurial spirit at Sonesta, their exponential growth, and the success of their partnership with Grubhub. Elizabeth also s...2024-06-1131 minThe Modern Hotelier#70: Top 25 Hotels in the World, Ritz Carlton Super Yacht, Construction Pipeline, & Business Travel DemandHospitality Hot Topics - May 2024Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.This month's hot topics include:The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of CaliforniaRising prices for luxury travel and higher guest expectations in the post-COVID eraThe resurgence of business travel in 2024, with over 80% of business travelers planning the same or more tripsA look at Hotel Magazine's Top 25 Hotels in the World for 2024, spanning classic luxury to modern boutique propertiesRitz-Carlton's...2024-05-2812 minThe Modern Hotelier#68: Caribe Royale's Route to a Four Diamond Experience | with Amaury PiedraAmaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to repo...2024-05-1448 minThe Modern Hotelier#67: How to Hit Your ESG Goals: Sustainable Solutions in Food & Beverage | with Diana GesekingDiana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.On this episode, Steve and David are joined by Diana Geseking. Diana discusses her...2024-05-0738 minThe Modern Hotelier#66: Hilton Acquires Another Indy, New Hotel of The Year, U.S. Hotels State of the Union, Blackstone, and MoreIn this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:International Hospitality Institute AwardsHilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:Hilton Acquiring Sydell GroupB...2024-04-3011 minThe Modern Hotelier#65: The Modern Hotelier & Virtual GM Crossover Hosted by Nick HorganThe Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast.Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may...2024-04-2347 minThe Modern Hotelier#63: Empowering Sales and Managing Stress in Hospitality | with Eric SzymanskiEric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands. Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several m...2024-04-0953 minThe Modern Hotelier#62: Putting Turks and Caicos On The Map | with Nikheel AdvaniNikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010.In this episode, David and Steve are joined by their guest Nikheel Advani...2024-04-0246 minThe Modern Hotelier#61: Graduate Hotels, Chip Rogers Resigns, Jobs Report, Spring Travel, and Mahomes/Kelce RestaurantIn this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month.In this episode, you'll discover:Graduate Hotels Acquired...2024-03-2616 minThe Modern Hotelier#59: Strategies For Being Fearless in Hospitality | with Mercedes BlancoMercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry. In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer...2024-03-1239 minThe Modern Hotelier#58: Inspiring Women in Hospitality to Pursue, Navigate and Nurture Their Careers | with Emily GoldfischerEmily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in...2024-03-0538 minThe Modern Hotelier#52: Author Series: "Indie Hotel" | with Jeremy WellsJeremy Wells is the owner and partner of Ozarker Lodge, an independent hotel in Branson, Missouri. He is also a partner at Longitude, a hospitality branding and design agency, and co-founder of Flyover Development. Jeremy has authored two books, "Future Hospitality" in 2022, and his newest book, "Indie Hotel," was published earlier this year.David Millili and Steve Carran sit down with Jeremy to discuss the inspiration behind his book, the resurgence of independent hotels, and the unique characteristics that set them apart from branded properties. Jeremy shares his insights and advice for aspiring hoteliers...2023-11-0911 minThe Modern Hotelier#48: Personalizing the guest journey with AI | with Frank ReevesToday, our guest is Frank Reeves, the Co-Founder & CEO of Avvio, which recently merged with the SHR group. He is more than a tad obsessed with delivering innovative technologies and new distribution networks to grow direct bookings for hotels. Frank’s unwavering focus on innovation led him to build the hospitality industry's first fully guest-centric booking platform powered by artificial intelligence, called Allora, in October 2017. Allora now serves hoteliers with multiple skills, including Machine Learning, Recommender Engine, Chatbot functionality, and Networked Intelligence.In this episode, we talk about how technology can help hoteliers stay ahead and how th...2023-10-1238 minThe Modern Hotelier#47: From Roadside Motel to Modern Independent Hotel | with Jeremy WellsAre you ready to learn about the art of hospitality design with Longitude Branding? Jeremy Wells is an independent hotelier, brand strategist, investor, and author who believes that true hospitality, thoughtfully-crafted experiences, and humble attitudes can change the world. In this episode, we talk about his journey from creative director and designer to independent hotelier and author. We dive into the importance of branding for hotels, his experience as a newly minted independent hotelier, and what it's like revitalizing a roadside motel into a modern independent hotel. In this episode, you'll learn:...2023-10-0532 minThe Modern Hotelier#46: Helping Hospitality Evolve with AI | with Jacqueline NunleyHow can we use technology to help make travel easier?Jacqueline Nunley is a Travel & Hospitality Industry Advisor at Salesforce. She is an experienced world traveler and got into the Hospitality Industry because of her love for travel. She has dedicated her career to making it easier to travel using technology. In this episode, we dig into how hoteliers can make travel easier for their guests and their employees by using emerging technologies, like AI.In this episode, you'll learn:The connection between travel and technologyHow AI will help the Hospitality IndustryWhat Salesforce is...2023-09-2845 minThe Modern Hotelier#45: The Importance of Good PR & Storytelling | with Jessica GillinghamJessica Gillingham is a public relations expert in the hospitality and lodging space. She is the founder and CEO of Abode Worldwide, a public relations agency she launched in 2017 to focus on raising the profile of transformative technology solutions and enterprise operators in the global short-term rental, lodging, and living sectors.With over 20 years of experience in travel, hospitality, and technology, Jessica is also an advisor, board member, leadership mentor, and industry commentator on the confluence between hospitality, living, and property. Her company sits at the heart of the developing intersection between work, life, and play and...2023-09-1431 minThe Modern Hotelier#44: Hospitality is Human-Led and Tech-Enabled | with Jeanelle JohnsonJeanelle Johnson is a Principal, Lead Client Partner and Travel, Transportation and Hospitality (TTH) sector Co-Leader at PwC, focused on client service, industry perspective and research for the firm’s leading TTH clients. With nearly 25 years of experience at leading investment banking and consulting firms, Jeanelle’s passion is to help clients with strategic planning around their growth and investment agendas and advise on business-wide risks and value drivers in their business transformations. Recently, her focus has been on digital transformation in the hospitality industryIn this episode, you'll discover:- Jeanelle's jour...2023-09-0731 minThe Modern Hotelier#43: How Hotels Can Harness the Power of Branding | with Melinda WelchMelinda Welch is a brand and experience strategy leader. She is the head of strategy at Brand Bureau, teaches branding at the School for Visual Arts and the Pratt Institute, and is the co-host of the BrandBox Podcast. Melinda is an expert in helping brands craft unique perspectives and connect deeply with their audience through design. Throughout the episode, Melinda shares valuable insights into the power of branding and how it can effectively communicate a message to consumers, helping hotels, products, and services stand out in a crowded marketplace.I...2023-08-2426 minThe Modern Hotelier#42: Beyond the Tech: The Role of Personal Connections in the Hotel Industry | with Nick HorganIn today's episode, we speak with Nick Horgan, who is the CCO at Amaze Insights. We delve into the world of selling into hotels, technology adoption, and the importance of relationships in the hospitality industry. Nick shares his experiences, from working at NewMarket, to being a part of building a successful company and navigating acquisitions, to emphasizing the importance of integrity and reputation in retaining customers.In this episode, you'll learn about:The truth behind what really goes into winning a dealWhy it's important to have integrity and a good reputationHow taking risks...2023-08-1750 minThe Modern Hotelier#41: Cannabis in Travel & Hospitality: Understanding Opportunities and Challenges for Hotels | with Brian ApplegarthWelcome back to another episode of The Modern Hotelier! Today, we're diving into the fascinating world of cannabis-focued travel and the evolving cannabis travel trend. Our guest, Brian Applegarth, is here to shed light on this growing industry and share his expertise on creating enriching experiences for cannabis enthusiasts. From cannabis consumption lounges to effect pairing methods, Brian covers it all. We'll explore the history and potential benefits of cannabis, the importance of mindful consumption, and how hotels can adapt to the rising popularity of cannabis. Get ready for an episode filled with education, inspiration, and a look into...2023-08-1058 minThe Modern Hotelier#40: Solving Problems, Creating Demanding & Building Brands in the Vacation Rental Industry | with Dale SmithWelcome back to The Modern Hotelier podcast! In today's episode, we explore the challenges & opportunities in the vacation rental industry with Dale Smith. Dale is the Founder & CEO of the SDDE Smith Group, a family business forming multiple brands that provide end-to-end client services for the real estate sector, from legal, to design, construction and ongoing life-cycle property management.In this episode you'll learn about:The importance of design and photography in maximizing property potential and ROIDale's strategy to create business opportunities by identifying and solving problems How to balance direct bookings and O...2023-07-2736 minThe Modern Hotelier#39: Making the Most of Your Payment Processing | with BirchStreetIn this informative discussion, we have two guests joining us, John Fay and Kris Herrin from BirchStreet.Join us as we dive deep into the world of payment processing and uncover valuable insights to help you optimize your payment systems. Whether you're a business owner, financial professional, or simply interested in understanding the intricacies of payment processing, this episode is a must-listen.In this episode, we will explore key topics such as:• What solutions and benefits does Birch Street offer?• How does Birch Street help hotels, casinos, and even...2023-07-2020 minThe Modern Hotelier#38: HITEC 2023: From the Hockey Hall of FameWe're excited to bring you this special episode from HITEC 2023 in Toronto! During the week of HITEC, we sat down with hospitality professionals at GAIN's Night of Legends event at the Hockey Hall of Fame. We had a lot of fun with this one!In this episode you'll discover:The value of HITEC and why people keep coming backThe most interesting and innovative technologies at HITECSome new faces in the Hospitality IndustryWhy Hospitality Industry is truly about theThe Modern Hotelier is produced, edited, and published by Make More Media: https...2023-07-1359 minThe Modern Hotelier#37: Vacation Rentals, Bleisure & Technology | with Michael FriedmanDo you want to gain insights into the latest trends and advancements in the hospitality industry, specifically focused on Vacation Rentals?In this episode, we have a special guest speaker, Michael Friedman, the COO of Onefinestay in the Americas. Michael will share invaluable career insights gained from his vast experience in the field. We will also delve into how Hotels and Vacation Rental verticals are converging. In this episode, you will discover:Who is Onefinestay and how they're changing the world in Luxury Vacation RentalsHow Hotels and Vacation R...2023-06-2235 minThe Modern Hotelier#36: Hospitality Technology & Innovation Ahead of HITEC 2023 | with Neil FosterHITEC is just around the corner, and this week we have the perfect guest...In this episode, we have a special guest speaker, Neil Foster, the President of HFTP (HITEC, USALI). Neil shares invaluable career insights gained from his vast experience in the field. We will also delve into his journey in tourism, hospitality technology, and what led him to be the President of HFTP.In this episode, you will learn: • Why Neil is excited for HITEC 2023 • About Neil's journey to become the president of HFTP...2023-06-1549 minThe Modern Hotelier#35: Always Striving for Bigger & Better at AAHOA | with Laura Lee BlakeIn today’s episode, we talk about the dynamic world of hotel ownership, fair franchising, and legal advocacy in the travel industry. We have an amazing guest speaker, Laura Lee Blake, as she shares her wealth of knowledge and expertise accumulated over her impressive 25-year career.Laura Lee Blake is the President & CEO of AAHOA, the leading resource and advocate for Asian American hotel owners. Her diverse expertise spans the realms of law, government, business, and academia, making her an invaluable asset to AAHOA.In this episode, you'll learn about:The dynamic world of...2023-06-0844 minThe Modern Hotelier#34: How Staypineapple is Redefining Hospitality with Creativity and Sustainability | with Dina BelonIn this episode, we speak with Dina Belon, the Chief Operating Officer at Staypineapple Hotels Inc. We dig into how StayPinapple's unique brand combines creativity, sustainability, and exceptional guest experiences to redefine hospitality. In this episode, you'll discover: • How StayPineapple is capitalizing on authenticity to create unique guest experiences • How to get started with sustainability and build a green team • How StayPineapple threw away the scripts to create an authentic cultureThe Modern Hotelier is produced, edited, and published by Make More Media...2023-06-0153 minThe Modern Hotelier#33: The Crew Goes to the Independent Lodging Congress in Denver 2023In this episode, join us as we venture to the highly anticipated Independent Lodging Congress (ILC) in Denver.ILC is a gathering like no other, where owners and operators of independent hotels come together to discover, collaborate, and generate groundbreaking ideas. This is the place where industry leaders converge to shape the future of independent lodging. We'll provide you with an exclusive inside look at the vibrant atmosphere and dynamic discussions that unfold at ILC. Join us, as we engage with industry experts, thought leaders, and innovators who are shaping the landscape of independent...2023-05-1837 minThe Modern Hotelier#32: Checking in on the Industry | with Chip RogersHave you ever wondered who represents and advocates for the Hospitality Industry to government leaders and policymakers?Today we get to meet the man who leads that organization. Our guest today is the President & CEO of the American Hotel and Lodging Association, Chip Rogers.In this episode, Chip shares his insights on the latest trends in the hospitality industry, including the rise of sustainable tourism and the increasing demand for personalized travel experiences. He also discusses the impact of the labor shortage on hotels, restaurants, and other hospitality businesses...2023-05-1133 minThe Modern Hotelier#28: Get to Know the Guys Behind The Modern HotelierWe're kicking off our 2023 episodes by getting to know the team behind the Modern Hotelier a bit better. In this episode, David and Steve introduce our producer Jon, and they all ask each other questions. We hope you enjoy getting to know the team! Next week we'll be back to our normal schedule of sharing conversations with the best leaders, innovators, and influencers in the industry!Produced, edited, and published by Make More MediaFor full show notes and more information head to: https://themodernhotelier.com/episode/28Follow u...2023-04-0608 minThe Modern Hotelier#23: Growing VTrips from 1 to Over 7,000 Vacation Rentals | with Steve MiloThe emergence of Vacation Rentals has been one of the biggest disruptions to hotels and the travel industry in the last few decades. Steve Milo has grown VTrips from 1 property to over 7,000 properties. Find out why he believes vacation rentals are so popular and why there is still massive opportunity in this growing industry,In this episode, you'll learn:How Steve got his start as an entrepreneurWhy it's essential to understand financing and accounting when growing a businessThe reasons why vacations rentals have become so popularWhy there is still a massive opportunity in vacation r...2022-11-0843 minThe Modern Hotelier#12: Live From HITEC 2022David and Steve recently took the show on the road to HITEC 2022 in Orlando, FL. Tune in for some live, in-person interviews from the show floor.Venkat Sakamuri, Ira Vouk, Joss Schaap and Yasmine Mustafa stop by to share their thoughts on HITEC 2022.The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/122022-07-0519 min