Shows
Panda Award ShowEpisode 5 - Dean Trempelas - "Don't burn bridges kids"n this episode of the Panda Awards Show podcast, Abhi, Ben, and Dean discuss Dean's journey in the technology sector, his current role at EmPath, and the importance of education and experience in the tech industry. They explore the balance between knowledge and experience, the significance of mentorship, and the role of luck in achieving business success. Dean shares insights from his early career, leadership lessons, and the challenges of scaling a Managed Service Provider (MSP). The conversation emphasizes the need for continuous learning and adaptation in a rapidly changing industry. In this eng...
2025-09-231h 41
Scaling the Wall306 - Dean TrempelasDean is the Head of MSP Success as well as the "Accountability Crab" at Empath. You can connect with him and check out his content on LinkedIn: https://www.linkedin.com/in/drzoidberg/Scaling the Wall is brought to you by UKON. UKON is a cyber insurance marketplace that focuses on leveling up MSPs to be the ultimate cyber risk advisor for their clients. Find out more at UKON.com_____________________Music in this Episode:https://uppbeat.io/t/soundroll/poemLicense code: EGFYAJROIAK5JAMChttps://uppbeat.io...
2025-07-2345 min
the RocketMSP PodcastFrom Rejected to Respected: How to Create Your First Conference Talk | MSP Speaking TipsDean Trempelas (Empath) and Steve Taylor break down exactly how to create your first conference talk, even if you think you have nothing valuable for an audience. Learn how to overcome imposter syndrome, choose your topic, and deliver with confidence. Perfect for MSPs and tech professionals looking to speak at events like RejectionCon, IT Nation, or local business groups.Key topics: 00:00 Intro & Meet Dean 14:12 Why give conference talks? 26:42 Choosing your topic 40:56 Talk length & structure 52:36 Practice techniques 56:53 RejectionCon details
2025-02-0559 min
Joey Pinz Discipline Conversations#519 ITNation - Dean Trempelas: 🐾 MSPs, Woodworking, and the Art of Brand BuildingSend us a textIn this insightful episode, Joey Pinz sits down with Dean Trempelas to explore his journey from managing a struggling MSP to scaling it into a multimillion-dollar operation. Dean shares how implementing the Forza Dash dashboard transformed his team’s approach, helping the company transition to a data-driven mindset and achieve substantial growth. He reflects on the shift from MSP to vendor, discussing the unique challenges of working with MSPs as clients and the importance of fostering transparent, solution-oriented conversations. 📊💼Dean also offers a personal perspective on discipline, detailing how he leverages process...
2024-11-2726 min
dnsUNFILTERED15: Dean Trempelas, HelptIn this episode, DNSFilter's Partner Evangelist, Mikey Pruitt dives into an engaging conversation with Dean Trempelas, MSP expert and leader at Helpt. Together, they explore the MSP landscape, the changing role of customer experience in retention, and how MSPs can avoid becoming just another face in a commoditized industry.
Dean shares insights on his unconventional entry into the MSP field, Helpt's unique service approach, and why understanding the end user's experience matters more than traditional service metrics. He draws surprising parallels between MSPs and the food service industry, underscoring the importance of consistency and tailored client support.
2024-11-1150 min
MSP Cyber RoundtableE67. Crisis Mode: Staying Calm When Security FailsJoin Matthew Fisch of FortMesa on the MSP Cyber Roundtable, along with special guests, David Sohn and Dean Trempelas from Helpt as they discuss how emotional intelligence and de-escalation can help manage client pressure while maintaining security controls under stress. In addition, we provide a high-level overview of asymmetric vs. symmetric encryption in our Security Essentials series.
2024-10-1656 min
IT Nation Wise Up24E16-Bonus Episode: MSP Outsourcing - How to Balance Opportunity vs Investment Costs with Dean TrempelasIn the MSP industry, the decision to outsource aspects of your business can be critical. Join Dean Trempelas, VP of Operations at Helpt, as he shares his experiences with outsourcing and how to approach it with a strategic mindset.
2024-09-2415 min
the RocketMSP PodcastFrom $700K to $50MM: MSP Growth Secrets with Dean TrempelasScaling Your MSP: From 700K to 50M with Dean Trempelas from Helpt and Crab ConsultingIn this episode of MSP Tutor, host Steve Taylor chats with Dean about his bold claim of helping scale an MSP from $700,000 to $50,000,000 in annual revenue. Dean shares his insights on the importance of preparation and capitalizing on opportunities, the value of peer accountability, and the practical steps needed to achieve significant growth. Key topics include standardizing operations, the power of outsourcing, the significance of having solid client agreements, and the strategic importance of a good onboarding process. ...
2024-06-131h 01MSP Cyber RoundtableE45. The Anatomy of a Service TicketJoin Matthew Fisch and Zach Keeney of FortMesa on the MSP Cyber Roundtable along with special guests David Sohn and Dean Trempelas from Helpt as they talk about the lifecycle of a service issue, the ingredients of a ticket, and general best practices around resolving end-customer issues. In addition, we go over Essential 8 Framework at a high level.
2024-05-011h 03
OITVOIP Partner First (Audio)Why Compliance as a Service (CaaS) Matters for MSPsIs the complexity of compliance getting to you and your clients? This webinar explores the challenges MSPs face in helping their clients manage ever-shifting compliance regulations.
Join Tim Golden, Founder and CEO of Compliance Scorecard, and our Dean Trempelas as they discuss:
- The rapid evolution of compliance rules and how they impact MSPs.
- The most common compliance hurdles businesses face today.
- Why a strategic approach to compliance is crucial for client success.
Discover how Compliance as a Service (CaaS) can empower you to streamline compliance efforts...
2024-04-1000 min
MSP Community Live (Video)MSP Community Live | Ep. 24: 2/9/24Join us this Friday at 11:00 am ET for an insightful episode of MSP Community Live!
Hosted by Ray Orsini and featuring special guests of the week Dean Trempelas and Dawn Sizer, we'll be delving into the hottest threads in the MSP community.
Leveraging their collective expertise and insights, Ray, Dean, and Dawn will provide valuable perspectives to help you stay ahead in the ever-evolving MSP landscape.
Connect with our host and guests:
Ray Orsini: https://www.linkedin.com/in/rayorsini/
Dean Trempelas: https://www.linkedin.com/in/drzoidberg/
Daw...
2024-02-0900 minMSP Community Live (Audio)MSP Community Live | Ep. 24: 2/9/24Join us this Friday at 11:00 am ET for an insightful episode of MSP Community Live!
Hosted by Ray Orsini and featuring special guests of the week Dean Trempelas and Dawn Sizer, we'll be delving into the hottest threads in the MSP community.
Leveraging their collective expertise and insights, Ray, Dean, and Dawn will provide valuable perspectives to help you stay ahead in the ever-evolving MSP landscape.
Connect with our host and guests:
Ray Orsini: https://www.linkedin.com/in/rayorsini/
Dean Trempelas: https://www.linkedin.com/in/drzoidberg/
Daw...
2024-02-0900 min
MSP Community Live (Audio)The Basic Requirements to Provide Service as an MSP | MSP Community Live SpecialEver wondered which tools are crucial for launching your journey as an MSP?
Join us on January 31st at 1:00 pm ET for a special MSP Community Live episode!
In this episode hosts Ray Orsini, Kyle Spooner, and Matt Topper, along with featured guests Dean Trempelas, Matt Rose from Tech Rage IT, and Dan Komis from TechRunner IT, will delve into a roundtable discussion, dissecting the fundamental requirements for providing service as an MSP.
If you're just starting out or looking to level up your MSP stack, this talk is a must-watch!
...
2024-01-3100 min
OITVOIP Partner First (Audio)Prepping For Sale: The Top 5 Mistakes To Avoid When Selling Your MSP To Maximize Your Bank AccountMost MSP owners will sell only one business in their life, and it’s the one they built from the ground up, so avoiding pitfalls and mistakes are key to maximizing their payday to fuel retirement and the next chapter of life.
Join us Wednesday, January 24th at 1:00 pm ET for a new Partner First session featuring Adam Kerrigan of Intelligent Technical Solutions to learn the Top 5 mistakes to avoid when selling your MSP!
Connect with our guest:
- Adam Kerrigan: https://www.linkedin.com/in/adamkerrigan/
- Intelligent Technical Solutions: htt...
2024-01-2400 min