Shows
DHABADebbie Levitt “The Mary Poppins of CX and UX"Send us a textDesign expert Debbie Levitt shares her perspective on how UX and CX professionals are being systematically disempowered despite their critical role in creating successful products and services. She explores how the "fail fast" culture and AI hype are undermining accountability and quality in design.• Debbie has 30 years of experience in CX, UX, product, and business strategy• The return-to-office movement is harming remote workers and creating inefficient work environments• AI development lacks proper governance and respect for intellectual property rights• Companies claim to be customer-centric while rarely engaging with actual u...
2025-08-051h 02
Experience DesignedEp25. Life After Tech: From Tech Uncertainty to Career Clarity with Debbie LevittJoin us for an eye-opening discussion with Debbie Levitt, a UX research leader, accomplished author, and career coach who's tackling the tech industry's most critical challenges head-on. Drawing from her latest book, Debbie explores how professionals can navigate the seismic shifts happening in tech – from widespread layoffs to AI's growing influence on the workforce.In this timely conversation, we explore practical strategies for future-proofing your career. Debbie shares invaluable insights on developing your "Plan B," helping you assess your transferable skills, uncover hidden opportunities, and chart a course toward career resilience. Whether you're concerned about job security or...
2024-12-031h 11
One Knight in ProductMatt Maier's Hot Take - AI Will Lead to a Post-Employment World (...and That's Good!) (with Matt Maier, Product Marketer & AI Enthusiast)Matt Maier is a product marketer and AI enthusiast from Irvine, California, with a background spanning the Air Force, aerospace, healthcare, and startup consulting.
His hot take? Within 5 years, employment as we know it will sharply decline. Matt predicts that advancements in AI will render traditional employee-employer relationships obsolete, because why would companies hire people to do easily automatable tasks? On the other hand, Matt believes this is a good thing and will enable an entirely new way of working.
Find Matt on LinkedIn or drop him an email at Solo Scale AI.
...
2024-11-2522 min
One Knight in ProductYael Mark - Why Product Managers Should Care About Behavioural Science (with Yael Mark, Behavioural Design Product Consultant)Yael Mark is a behavioural scientist turned product manager, who is passionate about helping others unlock the power of user-centred product design by embracing behavioural science. She believes that understanding human behaviour and cognitive biases can drive better product decisions and stakeholder alignment, as well as make sure we do it ethically.
Episode highlights:
1. Behavioural science helps product managers design for real-world users
Behavioural science is the study of how people think, act, and interact with their environments. By understanding human "bugs" and irrational behaviours, product managers can create products that align with user needs, a...
2024-11-1852 min
The Business of Dance47 - Teresa Espinosa: Touring with Janet Jackson & Britney SpearsEpisode Summary:
Teresa Espinosa, a celebrated dancer and choreographer, joins the conversation to share her incredible journey and insights on building a dance career. Menina Fortunato introduces Teresa, known for her extensive work with icons like Janet Jackson, Britney Spears, and Justin Bieber, as well as her Emmy-nominated choreography on Janet’s “Velvet Rope” special.
Teresa recounts her early inspirations, sparked by icons like Michael and Janet Jackson. After graduating from Cal Arts, her career took off through connections she made at the Roxbury club in Dallas. She recalls her first major break with Janet Jackson...
2024-11-1759 min
The Action Mappers Podcast🎙️Ep:3- What's Holding You Back from Achieving Top Quality With Debbie Levitt!🎙️ What's Holding You Back from Achieving Top Quality With Debbie Levitt! Welcome back to The Unstoppable Product Pioneer Podcast! This week I had the privilege of sitting down with Debbie Levitt, the CXO of Delta CX, to tackle one of the most critical topics in product and ux strategy: achieving top quality. Debbie and I dive into aligning business objectives with user needs, the role of empathy and communication in effective product management, and the power of tools like the Knowledge Quadrant to bridge understanding gaps. She shares her incredible insights from years of experience navigating fast-paced, high...
2024-11-1741 min
ผักสด พอดแคสต์Ep111 รีแคปจากงาน World Usability Congress ที่ Austria กับคุณชานนและคุณไมเคิลEp นี้เป็นตอนพิเศษที่ผมได้ไปงาน World Usability Congress Conference ที่เมือง Graz ประเทศ Austria ครับ กับคุณชานนจาก ThoughtWorks และคุณไมเคิล จาก CJ Supermarket
วันสุดท้ายหลังงานจบและตอนที่เรายืนกินเกาลัดฟรีที่เค้าเลี้ยง เราเลยมาลอง recap กันไว ๆ ว่าประสบการณ์ในการมา Conference ด้าน UX ที่ยุโรปครั้งแรกของพวกเราเป็นยังไงบ้าง ซึ่งช่วงแรก ๆ ก็จะพูดถึงเมือง การเดินทาง อาหารการกิน ฯลฯ เม้าท์แบบสัพเพเหระก่อน แล้วค่อยเข้าเรื่องเนื้อหาจาก Conference ในช่วงหลังครับ (ถ้าใครขี้เกียจฟังช่วงเม้าท์ อยากจะกระโดดเข้าเนื้อหา Conference เลย ก็สามารถกดตรง Chapters บนตัว timeline ของวีดีโอ เพื่อกระโดดไปได้เลยครับ 😂)
เนื้อหาใน Ep นี้
0:00 Intro
0:50 แนะนำตัวกันก่อน
2:01 มา UX Conference ยุโรปครั้งแรก
3:30 อากาศ อาหาร การเดินทาง
4:45 เมือง Graz เมืองใหญ่อันดับ 2 ของออสเตรีย
6:37 เมืองที่ทำให้ง่าย คนไม่ต้องมีรถ และใส่ใจสิ่งแวดล้อม
7:36 เวียนนา เป็น The most livable city in the world
9:32 เข้าความรู้ - งาน World Usability Congress
12:01 ที่นี่ให้ความสำคัญกับเรื่อง Accessibility
13:34 Keynote speaker - Debbie Levitt เราควรโฟกัสที่ quality
14:44 Keynote speaker - Darren Hood
15:05 Job description งานสาย UX มักเป็นปัญหา
16:52 UX กับ Risk Management (Simone Zunterer)
18:36 ประโยชน์ของการมา UX Conference นอกบ้านเรา
21:37 การวัดผล KPI UX ด้วย metrics ต่าง ๆ (Andreas Hinderks)
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แนะนำติชม podcast สอบถาม หรือเสนอไอเดียได้ที่นี่ครับ: https://bit.ly/puxodFeedback #ผักสดพอดแคสต์ #PuxodPodcast #Puxod #UX
2024-11-1524 min
One Knight in ProductVictoria Sakal's Hot Take - You're Either Paying the Research Tax or the Stupid Tax (with Victoria Sakal, Growth, Strategy, & Research Leader)Victoria Sakal is a growth and go-to-market expert who loves to turn customer, market and competitor insight in product, brand and business growth strategies.
Her hot take? That companies are either paying the "research tax" - spending too much time and money on research and never making a move - or the "stupid tax" - making decisions based purely on gut feel and no evidence. Both of these taxes can get your organisation in trouble, and the best path is to strike the right balance of speed and quality.
Find Victoria on LinkedIn.
...
2024-10-2021 min
Your Life After TechEp 001: Travis Ross - From Photoshop to Power DrillsWhat happens when a seasoned tech professional trades design tools for home renovation tools? Meet Travis Ross from RedDogRenovation.com, our guest for this episode of Your Life After Tech. Travis takes us on a fascinating journey from his roots in 3D product design and academia to a semi-unexpected but gratifying career in home renovation. We also discussed the traditional concept of work-life balance, advocating instead for more humane and flexible work structures that prioritize well-being and reduce burnout. Message us!Support the show
2024-10-0339 min
Step Inside The Thrilling Full Audiobook Experience!Life After Tech by Debbie LevittPlease visithttps://thebookvoice.com/podcasts/2/audible/95760to listen full audiobooks.
Title: Life After Tech
Author: Debbie Levitt
Narrator: Debbie Levitt
Format: mp3
Length: 5 hrs
Release date: 09-23-24
Ratings: 4.5 out of 5 stars, 3 ratings
Genres: Motivation & Self-Improvement
Publisher's Summary:
After decades of building a tech career, author Debbie Levitt is one of many people with questions, anxieties, and doubts. As a mentor and coach, the employed and unemployed often ask her, “What happened to tech jobs?” and “What will I do next?” Life After Tech is your personal and proactive journey. Eighteen introspective exercises—plus templates and examples—make Life After Tech a guide...
2024-09-2330 min
The DesignOps Aligned Podcast Show"The Challenges in UX" - Debbie Levitt"The Challenges in UX" - DesignOpsAligned - Act 01 - Scene 03 - Debbie LevittThe conversation explores the challenges faced by UX designers and researchers in the industry, including the misconception that their work is easy and the lack of understanding and appreciation for their role. It discusses the need for good UX leadership to address these issues and advocates for making conversations about quality and accountability. The conversation also touches on the current climate and how it may impact industry standards and the ability to advocate for change. It addresses the notion of designers being...
2024-09-0257 min
DesignOps Aligned Podcast Show"The Challenges in UX" - Debbie Levitt"The Challenges in UX" - Act 01 - Scene 03 - Debbie Levitt
The conversation explores the challenges UX designers and researchers face in the industry, including the misconception that their work is easy and the lack of understanding and appreciation for their role. It discusses the need for good UX leadership to address these issues and advocates for making conversations about quality and accountability. The conversation also touches on the current climate, how it may impact industry standards, and the ability to advocate for change. It addresses the notion of designers being too dogmatic and...
2024-09-0257 min
THINK Business & Sales with Jon DwoskinWhere's Your Stuck: Overcoming Stuck Points in Business with Debbie Levitt This powerful clip from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX, identifies and provides insight into overcoming “stuck” points in business. Get real-time, relatable coaching and practical advice for navigating hurdles to boost business growth. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your bus...
2024-08-1202 min
THINK Business & Sales with Jon DwoskinSpeed Round with Debbie Levitt Dive into an engaging speed round from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX. These quick-fire questions and candid answers reveal best advice, favorite books, and personal insights. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your business big. Very Big!
2024-07-2601 min
Marketing, Demystified The Podcast42: Why your marketing is probably not customer-centricBeing customer-centric and creating the best marketing or user experience in general with the customer top of mind can be easier said than done.
Just take the example of copy. Strategists determine the direction, writers craft it and then some manager approves it. Everyone brings their perspectives by default - so how do we always shift those perspectives to be from the customer, the person who should find value in the content and experience.
To discuss that topic, Jennifer Mancusi is joined by Debbie Levitt, author of “Customers know you suck.” Let’s demy...
2024-07-2247 min
Prodity: Product by DesignStop Making Products that Suck - A Conversation with Debbie LevittIn this episode of Prodity: Product by Design, Kyle interviews Debbie Levitt, often referred to as the Mary Poppins of CX and UX. With a wealth of experience in strategy, research, and customer experience, Debbie shares her insights on the importance of good UX, the need to challenge conventional wisdom, and the critical role of research in product development. Whether you're a product manager, designer, or someone passionate about customer experience, this episode is packed with valuable insights and actionable tips about making products that don't suck. Debbie LevittDebbie Levitt, MBA, is the CXO...
2024-07-101h 31
One Knight in ProductDean Peters' Hot Take - There's More to be Said About the Instagram-ification of Product Management (with Dean Peters, Principal Consultant & Trainer @ Productside)Dean Peters is a former opera singer turned product management leader, coach and educator who works with Productside to uplevel teams.
His hot take? That there's more to say about the Instagram-ification of product management, the root causes and contributory factors.
If you'd like to appear on Hot Takes, please grab a time!
A message from this episode's sponsor - June
This episode is sponsored by June. June is a user retention hub for early-stage B2B SaaS companies that enables early-stage B2B SaaS companies to understand and act on their product...
2024-06-2123 min
UX HeroesE58: Überragende 98% Kundenzufriedenheit mit <2 Vollzeitkräften: Manuel Schnell enthüllt Kelags Erfolgsrezept für effiziente UX-WorkflowsHeute begrüße ich meinen Gast Manuel Schnell. Manuel kommt als Kommunikationswissenschaftler eigentlich ursprünglich aus dem Marketingbereich und hat bei einem lokalen Energieversorger in Klagenfurt die erste österreichische Strom-Marke mit aufbauen dürfen. Er hat in dem Zuge seine Leidenschaft für digitale Prozesse entdeckt und war nach seinem Wechsel bei der Kelag für alle Online Prozesse für Kunden verantwortlich. Wer die Kelag nicht kennt - die Kelag oder auch Kärntner Elektrizitäts-Aktiengesellschaft, ist ein führendes Energieversorgungsunternehmen in Österreich. Kelag beliefert über 250.000 Kunden mit Strom, Gas und Wärme und legt dabei einen starken Fokus auf erne...
2024-05-2038 min
Your Digital Marketing Coach with Neal SchafferThe Art of Customer-Centric Marketing: Learning from Expert Debbie LevittStep into the future of digital marketing where customers reign supreme, and their journey is the map to your success. Join me as I unpack the power and necessity of customer-centric strategies with a special nod to the wisdom of Debbie Levitt, author of "Customers Know You Suck." Get ready to transform your marketing with insights into customer research, actionable strategies for a devoted customer base, and the vital role of AI and ChatGPT in reshaping your approach to efficiency and paid media.Embrace the ecosystem of your customer's world! This episode takes you beyond mere demographics...
2024-05-1541 min
One Knight in ProductDebbie Levitt's Hot Take - Democratising our Work means AI is Going to Steal all our Jobs Sooner (with Debbie Levitt, CXO @ DeltaCX and Author "Customers Know You Suck")Debbie Levitt is a UX and CX consultant, the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals.
Her hot take?
That if we are all fine doing each other's jobs (and maybe not doing them well) then AI can do all of our jobs today.
Also available on YouTube: https://www.youtube.com/watch?v=lT5IBKsIE-E&ab_channel=OneKnightinProduct
2024-05-1318 min
Middle Class Film ClassMCFC Rewind - Black Dynamite (2009) review / dir. Scott Sanders / Original air date Jan 12th 2021This week 2/3 of the show is out of town, so enjoy this MCFC episode from 2021 which features the 1st episode of Tyler and Company ***********************************The gang drives a $5,000 car, and wears a $100 suit this week, as they review Black Dynamite (2009) Pete's choice this week, as they watch this comedic homage to 70's black exploitation movies... warts and all. Does Michael Jai White strike black gold with his first feature length writing credit? Watch the movie ahead of time, then tune in to find out.Special inaugural episode of Tyler and Company, as well!
2024-05-011h 42
Experience DesignedEp13. Customers Know You Suck with Debbie LevittDebbie Levitt, MBA, a CX leader focused on strategy, research and Human-Centered Design/User-Centered Design. She’s the author of a recently published Customer Know You Suck book which covers actionable CX strategies to understand, attract, and retain customers.
In this session, we discuss her book, the tech industry dysfunctions, how UX professionals are being gaslighted and ideas to correct the course for designers and tech teams alike.
2024-03-121h 27
Breakfast Leadership ShowA Profound Dialogue With CX Expert Debbie LevittDive into the world of customer experience (CX) with our special guest Debbie Levitt, a renowned speaker, best-selling author, and seasoned CX and UX strategist in our enlightening conversation on the Breakfast Leadership Show. Explore Debbie's insightful perspectives surrounding service quality, accountability, and customer centricity, critical elements that shape successful customer experiences.
This enlightening episode uncovers the increasing lack of consumers' trust and skepticism in the dynamic business landscape, and the essential role of accountability in restoring it. Debbie addresses the concerning trend of businesses overlooking the crucial aspect of accountability, resulting in myriad challenges including unmet...
2024-03-0429 min
Code Story: Insights from Startup Tech LeadersS9 Bonus: Debbie Levitt, Delta CXDebbie Levitt is an American living in Italy, with her Italian husband, and their 5 dogs. Many years ago, she obtained a degree in Music, but now focuses on customer experience online - of which, she has been called the Mary Poppins of Customer Experience. Outside of this, she and her husband bought a used camper and quickly became camper people. Her favorite place to take their camper to is Laces, Italy - but she noted that of her 5 dogs, zero of them are allowed in the camper.In the 90's, Debbie was helping businesses get on the...
2024-02-2225 min
The Samelogic PodcastEpisode #82: The UX Research Reckoning Is Not Here with Debbie LevittStrategist Debbie Levitt shares her adaptive approach to transforming companies by balancing customer needs and business goals. Learn how proper research, not assumptions, helps startups gain clarity. Hear Levitt's perspective on the value of user-centric product development and the need for accountability in understanding users.
2024-02-1934 min
A Dog Called DiversityEmbracing Diversity in Customer Experience.... with Debbie LevittHave you ever wondered how much a company truly understands you as a customer? This episode features the candid insights of Debbie Levitt, a customer experience specialist known as the Mary Poppins of CX/UX. In her work at Delta CX, she challenges the status quo of marketing strategies. Debbie's experiences in diverse cultures have armed her with a unique perspective on the importance of acknowledging the diverse needs and identities of customers.In this discussion, we dissect the outdated practice of marketing predominantly to a majority demographic standard that is gradually losing relevance in ou...
2024-02-1632 min
One Knight in ProductStanding up for User Research... and User Researchers (with Debbie Levitt, CXO @ DeltaCX and Author "Customers Know You Suck")Debbie Levitt is a long-time UX and CX consultant who wants us all to get better at putting our users at the centre of the conversation, rather than paying lip service. She's the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals. Some of the stories from that community have concerned her, alongside the general perceived decline of the strategic role of UX, and she recently came out all guns blazing against continuous discovery, PM-led research, and one particular author who champions it. We spoke about the role of UX...
2024-02-111h 09
A Geek Leader Podcast - inspiring technical and creative leaders around the worldAGL 349: Debbie Levitt from Delta CXAbout Debbie
Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.
She has worked in various CX and UX leadership and individual contributor roles at companies including Wells Fargo, Macy’s, StepStone, Sony Mobile, and Constant Contact. In the 2010s, San Francisco UX and marketing agencies had Debb...
2024-01-2637 min
Leading Women in Tech PodcastThe Cost of Failure with Debbie LevittAs a business leader, I embrace failure. I encourage my team to try new things and learn from their mistakes. But when does this strategy stop working? Can failure truly be BAD for business? Let's talk about the culture of "fail fast" and if your business or career is paying too high a cost for failure. In this episode, I invite Debbie Lovett, MBA and CFO of Delta CX, to challenge our ideas on failure as she dives into the high costs companies are paying for a culture that glorifies failure and ultimately i...
2024-01-1643 min
Punk CX: Customer Experience Insights with Adrian SwinscoeAre you doing change to people or with people? - Interview with Phil Lewis and Claire Croft of Corporate PunkToday’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil and Claire join me today to talk about how many change/transformation initiatives suffer because they try to do change to and not with their people, how doing change with and not to people is grounded in both data and dialogue and a framework to help an organisation/department/team determine how change-ready they are.
This interview follows on from my recent interview – Customers don’t want minimally viable anything. They j...
2024-01-0548 minPunk CX: Customer Experience Insights with Adrian SwinscoeCustomers don't want minimally viable anything. They just want quality - Interview with Debbie LevittToday’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple and Amazon a lot but often don’t really emulate them, the relationship between failure, speed and quality and what customers actually care about.
This interview follows on from my recent interview – Personalization is pervasive but it’s n...
2023-12-1749 min
THINK Business & Sales with Jon DwoskinCustomer-Centricity Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her new book, “Customers Know You Suck,” (2022) is the customer-centricity how-to manual. St...
2023-11-3017 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 276: Customer Satisfaction with Debbie LevittHow do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesDelta CX — Debbie’s companyCustomers Know You Suck — Debbie’s boo...
2023-11-0334 min
The Agents of Change Digital Marketing PodcastCan Customer Behavior Outperform Demographics in Marketing? - Debbie LevittLearn the secrets of understanding customer behavior and effective marketing from Debbie Levitt, founder of Delta CX! Discover how to navigate buyer's minds and avoid stereotypes in a customer-centric approach.
2023-10-2530 min
Aurelius PodcastEpisode 61: Navigating the UX/CX Landscape: Balancing Speed, Quality, & Empowerment w/ Debbie LevittAurelius Podcast - Episode 61 highlights with Debbie Levitt:
- Differences and similarities between CX and UX
- How the UX industry has shifted and where it’s going
- Tips for opening conversations with cross functional teams about UX Research
- How to handle conversations where people mislabel terms in UX
- How does UX fit into the Agile process
2023-10-2048 min
Accelerate Your Business GrowthGrow Your Business Through Customer-CentricityWelcome to the latest episode of "Accelerate Your Business Growth" with your host Diane Helbig! In this episode, we are joined by customer experience expert Debbie Levitt, who dives deep into the importance of being customer-centric. Debbie challenges the notion that companies have to cater to every customer request and encourages them to explore new markets and adjacencies that make sense for their business. She stresses the need to focus on delivering value to customers and understanding their tasks and needs. Debbie also introduces the concept of human-centered design as a way to truly understand audience preferences and improve...
2023-10-1932 min
Better Tech Leadership#51 Debbie Levitt: Understanding Your Customers - Beyond AI and Quick FixesWelcome to the Better Tech Leadership podcast, where we connect with tech leaders from all over the world to share their know-how on bridging the gap between business and tech.
In this episode, host Leszek Knoll, co-founder of software development agency @Brainhubeu, talks with Debbie Levitt, CXO at Delta CX about:
- Impact of AI on CX and UX: Learn how AI is currently affecting Customer Experience (CX) and User Experience (UX) practices.
- The Role of Critical Thinking: Discover the importance of maintaining critical thinking skills...
2023-10-1755 min
Product Mastery Now for Product Managers, Leaders, and Innovators459: CX Design for products customers love – with Debbie LevittHow product managers can promote human-centered design I wonder if you can relate to this frustration—the pressure to...
2023-10-1636 min
GOTO - The Brightest Minds in TechGamification, Systems Thinking & the Power of Observability • Jessica Kerr & Jessica CreggThis interview was recorded at YOW! London for GOTO Unscripted.gotopia.techRead the full transcription of this interview hereJessica Kerr - Principal Developer Evangelist at HoneycombJessica Cregg - Information Technology Operations Engineer at CybSafeRESOURCESJessica Kerrjessitron.com@jessitrongithub.com/jessitronlinkedin.com/in/jessicakerrtwitch.tv/jessitronicainstagram.com/jessitronicaJessica Cregg@JessicaCregggithub.com/jessicarfactorylinkedin.com/in/jessicacreggDESCRIPTION
2023-09-1523 min
Building Margin15: The Customer First Approach to Strategy With Debbie LevittWant to grow your business? Download your free roadmap today: coltivar.com/growth In the podcast episode, host Steve Coughran engages in a thought-provoking conversation with Debbie Levitt, Chief Experience Officer at Delta CX. This captivating discussion delves into the power of adopting a customer-centric strategy and its potential to enhance various aspects of business performance. By placing the customer at the heart of strategic decision-making, organizations can experience a boost in sales, heightened engagement levels, improved employee morale, and an overall increase in firm value. The episode provides valuable insights and practical advice for businesses looking t...
2023-08-0944 min
Agile in Action with Bill RaymondReturn to agility by leading with the customer 🎙️ How well do you know your users and the problems you can solve for them? We are excited to have Debbie Levitt, Founder of Delta CX and author of Customers Know You Suck, as a guest on today's podcast. Bill and Debbie share relatable stories highlighting the challenges of maintaining a customer-centric focus, the need for early research and testing, and the importance of accountability in delivering high-quality products. Here is what you will learn: ✅ How to measure success ✅ The costs of poor quality ✅ The importance of having a problem stateme...
2023-07-2538 minUX HeroesE42: UX Researcher Mirjam de Klepper über die uxcon viennaMein heutiger Gast, Mirjam de Klepper, ist eine unabhängige UX Researcher im Bereich Digital Health. Zuvor arbeitete sie für Clue und mySugr und hat sich auch schon einmal mit dem Start-up Vienna Skill Smiths in die Selbstständigkeit gewagt. Außerdem ist sie Teil des strategischen Beirats der uxcon vienna und wird die Hauptbühne dieser Veranstaltung im September moderieren.
Ich spreche mit Mirjam über ihre Arbeit in Femtech und ihre Erfahrung mit Bootstrapping. Mirjam erzählt auch über die uxcon vienna und darüber, was ihr an der Organisation und Moderation des Events am besten gefäll...
2023-07-2434 minUX HeroesE40: Manuela Risch und Martin Bender von About Jacky über Jobs to be doneHerzlich willkommen zu einer neuen Folge von UX Heroes. Heute haben wir gleich zwei Gäste: Manuela Risch und Martin Bender.
Manuela ist UX Researcherin und unterstützt Projektteams mit Nutzerfeedback dabei, bessere Entscheidungen für die Produktentwicklung zu treffen. Nach dem Studium in Soziologie ist sie 2011 über Design Thinking in die Produktentwicklung gekommen. Sie hat 5 Jahre lang als Researcherin bei USEEDS° gearbeitet, einer UX Agentur in Berlin und ist seit 2017 freiberuflich tätig. Zu ihren Kunden gehören unter anderem Zalando oder Kununu.
Martin ist seit über 16 Jahren im UX Bereich tätig und hat dabei...
2023-06-1248 min
Ladies that UX in EnglishLadycast 19 - Debbie Levitt - Customers Know You Suck: How Designers Can Keep Value at the Forefront of Their WorkIn today’s episode, we have the pleasure of speaking with Debbie Levitt, Founder and Principal of Delta CX, The Mary Poppins of CX/UX, a UX expert who has been in the industry for decades. Our guest shares insights on how CX and UX work together in creating great user experiences and strategies for finding a sweet spot between user needs and business objectives. We also dive into the importance of value in design and how it can make or break a business. Debbie's recent book, "Customers Know You Suck", explores this topic in-depth, and she shares her th...
2023-06-051h 03
Fail Faster#363 - Unlocking the Secrets of Human-Centered DesignDebbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. She has worked in various CX and UX leadership and individual contributor roles at companies including Wells Fargo, Macy's, StepStone, Sony Mobile, and Constant Contact. In the 2010s, San Francisco UX and marketing agencies had Debbie on speed dial. She...
2023-05-0832 min
Content Strategy InsightsDebbie Levitt: Journey Mapping and Task AnalysisAny business you ask will claim to be focused on their customers' needs. But it can be hard to find companies that embody actual customer centricity in their design and business processes. Debbie Levitt helps companies discover the actual pathways that their customers are taking and shows them how they can help customers accomplish the tasks that move them along their journey. https://ellessmedia.com/csi/debbie-levitt/
2023-04-0532 min
Content Strategy InsightsDebbie Levitt: Journey Mapping and Task Analysis – Episode 140Debbie Levitt
Any business you ask will claim to be focused on their customers' needs. But it can be hard to find companies that embody actual customer centricity in their design and business processes.
Debbie Levitt helps companies discover the actual pathways that their customers are taking and shows them how they can help customers accomplish the tasks that move them along their journey.
We talked about:
her work as a CX/UX consultant
her definition and description of a customer journey map
how to get out of your own head and into your customer's with sound research methods
how...
2023-04-0532 min
UX AustraliaDR2023 Debbie Levitt - Don't Democratize UX Research - And Governance For Those Doing ItDemocratization is something few of us would choose if we had alternatives. We would want budget and headcount to grow the UX Research department. A team stretched thin is told not only to let anybody do some or all of their jobs, but that they will need to train and oversee this work.
2023-03-2946 min
Smashing PodcastWhat is CX Design? with Debbie LevittWe ask what is Customer Experience design, and how does it differ from User Experience design? Vitaly Friedman talks to expert Debbie Levitt to find out.
2023-03-2156 min
Over the Lege, The Live Podcast!Odus Guy? - Odus Evbagharu and Civic DutyCast:Host: Stephanie ChiarelloComedians: Aaron Salinas, Jason LevittSpecial Guest: Odus Evbaughanu, Chair of the Harris County Democratic PartyAnnouncer: Debbie OdetteWriters:Stephanie C., Amy K.Show Notes:Patreon link: https://www.patreon.com/overthelegeYoutube video - Get Chattr Today! Starring Debbie Odette and Stephanie Chiarello - https://youtu.be/XV7juysVWWs
all the podcasts.our FB pageour website.our Youtube channel.our patreon.our Twitter.our Insta.Our TikTok.Our Reddit.Our...
2023-03-061h 16
The UX Energy PodcastWhy you shouldn't start a career in UX (feat. Debbie Levitt, Delta CX)Debbie Levitt shares some excellent tips for starting out as a freelancer, and reasons why you shouldn't become a UX designer.
You can follow her great resources on YouTube.
2023-02-271h 00
The World of UX with Darren HoodEpisode 141: Talkin' Shop with Debbie LevittIn this Talkin' Shop segment, Darren interviews celebrated author, UX/CX consultant, and thought leader, Debbie Levitt. In this episode Debbie talks about how she first got into UX, how she developed her acumen, and shares several thoughts and concepts from her new book, "Customers Know You Suck." Tune in for this very energetic and informative session.#ux#eq#podcasts#cxofmradio#cxofm#realuxtalk#worldofux#debbitlevittCheck out Debbie's resources:• The DeltaCX YouTube channel: https://www.youtube.com/@DeltaCX...
2023-01-241h 09
Business Transformation Pitch with The CX GoalkeeperCustomers know that you suck with Debbie LevittThe CX Goalkeeper had the great opportunity to interview Debbie Levitt LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean. Highlights: 00:00 Game Start 01:49 Debbie's introduction 03:09 Debbie's value 05:09 CX is the table 06:49 What makes companies customer centric. And how do you define customer periphery? 09:14 Customer obsessed. what does it really look like for users? 12:37 Where can Customer Journeys Map help or hurt? 17...
2022-12-1937 minUX HeroesE31: Liechtenecker Head of UX Stefan Blumauer über UX BenchmarkingHeute unterhalte ich mich mit Stefan Blumauer, Head of UX bei Liechtenecker in Wien. Stefan kommt - wie ich - aus der Steiermark hat bei einer klassischen Web-Agentur als Allrounder für Web-Design, Frontend- & Backend Programmierung und Motion Design begonnen.
2015 ging es zu den Liechteneckers, wo er sich ganz auf UX & UI konzentrieren konnte. In den vergangen 7 Jahren war er verantwortlich für zahlreiche abenteuerliche Projekte mit Unternehmen wie zB Raiffeisen Bank, Bestattung Wien, Wiener Städtische Versicherungen oder Josko Fenster & Türen. Mittlerweile hat Stefan auch sein Spezialgebiet gefunden nämlich das Design komplexer Anwendungen wie Dashb...
2022-12-0247 min
Singular XQEp 7: Debbie Levitt and the Kitchen SinkDebbie Levitt, Founder of Delta CX, talks about Customer Experience and UX and everything in between...including the proverbial (and literal) kitchen sink.
2022-09-1326 min
No Nonsense Leadership#050 - Debbie Levitt - ux designJoin Murray Robinson and Shane Gibson in a conversation about UX design with Debbie Levitt. UX Design is research based information architecture and interaction design that requires deep expertise. Most agile teams are feature factories that build things that don't satisfy customers. Product Managers and Engineers don't have the skills and experience required to do good UX Design. The democratisation, decentralisation and prototype first approach advocated by Lean Startup, Lean UX and Marty Cagan is garbage. Design Thinking is light weight rubbish that doesn't work. Agile doesn't work for Design. UX Design should be done by UX experts in...
2022-08-111h 19
DesignTeamBom Dia UX 73 - Todo mundo serve pra ser UX? Com Alice LucenaNesses quase 2 anos de pandemia, e de Bom Dia UX, temos debatido muito aqui as mudanças e o crescimento do mercado de design, principalmente focado em experiência, e um dos pontos que tem surgido é a dificuldade de migrar, descolar aquela oportunidade para começar e até mesmo o que estudar.
So você der uma revisitada em nossos mais de 90 programas (caramba! falando assim dá para tomar um susto né?!) temos certeza de que vai poder esclarecer muitas dúvidas, e claro criar mais.
Mais recentemente lançamos o projeto do Good Morning UX, como um br...
2022-07-111h 02
Breaking ChangesEnhancing The User Experience with Debbie Levitt, CEO, Delta CXIn this Breaking Changes, Postman Chief Evangelist Kin Lane welcomes Delta CX CEO Debbie Levitt for a conversation about improving the user and developer experience.
2022-06-1945 min
UX Research Geeks#4 | The current state of UX/CX, start-up & business management | Debbie LevittDebbie Levitt, MBA is the CXO of DeltaCX and a long-time researcher, UX strategist, designer, and mentor. Besides her great Youtube channel where she shares many valuable insights on UX, she's also an author of “Delta CX“ and “Transforming Toward Customer-Centricity“ which trains businesses on how to mitigate and predict business risk, increase ROI, and much more!
Follow Debbie here:
https://deltacx.com
Delta CX on YouTube: https://youtube.com/c/DeltaCX
Debbie on LinkedIn: https://linkedin.com/in/debbielevitt
Debbie on Medium: https://deltacxdebbie.medium.com/
This podcast is brought to you b...
2022-05-161h 11
Core: User to UX#1 Getting started with UX research in new settings and startups with Debbie LevittDebbie Levitt is a veteran in the UX and CX industry. She knows every nook and corner of the UX universe. The foundation of UX was set by the likes of Don Norman and Jakob Nielsen, it is people like Debbie who grew the field to what it is today.In this episode Debbie shares her stories of working with various clients. She shares some common mistakes newbies and startups make in user and UX research. Whether you are starting your career in UX research or part of a startup wanting to understand its users thoroughly, you...
2022-04-191h 10
WP-Tonic | WordPress | SaaS | Bootstrap SaaS | Startups#682 WP-Tonic "This Week In WordPress & Tech" 8th of April, 2022 at 8:30 am PST Every Friday at 8:30 am PST we host the WP-Tonic This Week in WordPress & Tech round-table show where we discuss the latest WordPress and the general web news of the week. You can also watch the show LIVE on our WP-Tonic’s Facebook Group Page & YouTube channel.
This Weeks Special Guest is Debbie Levitt Founder of Deltacx.com
This Week Stories For Discussion
#1 - WordPress.com Makes Major Unannounced Pricing Changes, Slashes Free Storage Limits
https://wptavern.com/wordpress-com-makes-major-unannounced-pricing-changes-slashes-free-storage-limits
#2 - What Elon Musk coul...
2022-04-111h 05
Brave UX with Brendan Jarvis 🇺🇦Debbie Levitt - Strengthening and Protecting the Practice of UXDebbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.
Highlights include:
⭐ Is the practice of UX at odds with the process of Agile?
⭐ How do you grow appreciation for UX without evangelising?
⭐ What important things are students not getting from most UX bootcamps?
⭐ How should UX professionals work with other specialists without ceding status?
⭐ What do “unreasonable and bizarre” UX job descriptions represent?
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Who is Debbie Levitt?
Debbie is the...
2022-03-211h 22
Inventive Journey | The Startup Rollercoaster 🎢"Product Market Fit" The Inventive Journey Podcast For Entrepreneurs w/ Debbie LevittDefinitely product-market fit. I think too many start-ups say I have a great idea let's just do it. And I always say: well no, we have to figure that out. And they go but, I read the lean start-up book and, I know if I ask people if they like this idea, then it's good. And I say: well, unfortunately, the lean start-up book didn't tell you how to ask the right questions. They told you to go, ask questions but, they did not tell you how to ask the right questions. Un-bias questions, non-leading questions, and, that's what...
2022-02-2833 minWP-Tonic | WordPress | SaaS | Bootstrap SaaS | Startups#669 WP-Tonic This Week in WordPress & SaaS With Special Guest Debbie Levitt CEO of Delta CX669 WP-Tonic This Week in WordPress & Bootstrap SaaS With Special Guest Debbie Levitt CEO of Delta CX
How to Bridge Between Developers & UX Designers
Debbie Levitt, MBA is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. She’s a change agent focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.
Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her nex...
2022-02-2435 min
76West: A Podcast from the Marlene Meyerson JCC Manhattan38. The Women’s Seder, with Rabbi Joy Levitt, Eve Landau, and Barbara DobkinMa’yan: The Jewish Women’s Project was founded by the JCC in 1993 to serve as a catalyst and a resource for women working for change within the Jewish community. During its existence, Ma’yan promoted Jewish ritual from a new perspective through programs such as its feminist Passover Seder and innovative women’s Haggadah, while continuing to focus on advancing the status of womenstatus within the Jewish communal world. In today’s episode of 76West, Ma’yan Director Eve Landau and Cofounder Barbara Dobkin join Rabbi Joy Levitt to discuss the origins of the first women’s seder, and how the haggad...
2021-12-2616 min
UX PathwaysUX Pathways - Episode 8 : Debbie LevittDiscover the unique user experience path that Debbie Levitt, Founder / Principal - DeltaCX, followed in this eighth episode.
2021-12-2319 min
DesignTeamThe challenges for UX designers within companies: Debbie Levitt | Good morning UXWe decided to start this new project called Good Morning UX, an extension of another show called Bom Dia UX, with such special-international guests. Actually, we invited 6 professionals who are references for us and that have so much history in our industry.
Definitely, our industry has been growing, but this growth is good and has been healthy?
This episode is about the most significant problems in UX professionals nowadays and, the difficulty that professionals from non-design backgrounds have faced. We talked too about the present and the future of design education thinking out loud about...
2021-12-1547 min
Flash ForwardROBOTS: Would You Date A Robot?Today we travel to a future where we can take a robot home for a good time, or a long time, depending on what you’re into.Content note: today’s episode discusses sex and includes explicit language. This one is more “mature” than most episodes, so proceed accordingly. ✨ REMEMBER TO SIGN UP FOR THE WRAP PARTY HERE! ✨Guests:
Tina Horn: author of SFSX (Volume 2 out now) and host of Why Are People Into That?
Danielle Blunt: dominatrix and community organizer with Hacking//Hustling
Samantha Floreani: Program Lead at Digital Rights...
2021-12-141h 07
AudaciousNessEpisode 13: Fixing the UX industry with Debbie LevittDebbie Levitt has set herself the audacious goal of trying to fix the UX industry, by making the user experience (UX) and customer experience (CX) in websites and apps more user-friendly. With a background in Psychology and Music, and 26 years in the UX industry, Debbie has a thriving business and a popular YouTube Channel. In this interview, Debbie explains:
how the UX industry came about and developed to where it is today
why she provides most of her content free of charge
the impact your environment has on your attitude and state of being
what motivates her to k...
2021-07-0754 min
Saving UX3. Saving UX with Debbie LevittIn the third episode, I talk to Debbie Levitt about some of the challenges facing UX and what we can do to make it better. Topics include getting started in UX, MVPs, diversity and inclusion, and much more. Show notes at www.sux.live.--- Send in a voice message: https://anchor.fm/savingux/message
2021-06-161h 18
Geeks, Geezers, and Googlization ShowHuman Capital Management, UX and CXCompanies have promoted very proudly that "people are their most important asset." But behind closed doors, they managed human capital as an expense. Recent changes, however, at The Securities and Exchange Commission now say "put up or be shut up!" Public companies are now required to disclose information about "human capital resources." The lines between old-school workforce management and bottom-line growth are merging. While this new requirement currently only applies to public companies, it is not a stretch to say this will affect businesses large and small, public and private. What metrics should human resources start tracking today to c...
2021-05-1350 min
UXTalks.InUXTalk - "Stop Evangelizing UX - And What To Do Instead" - By Debbie LevittUXTalk - "Stop Evangelizing UX - And What To Do Instead" Speakers - Debbie Levitt CXO of Delta CX Host - Tushar Deshmukh, CEO UXExpert, UXUITrainingLab Pvt. Ltd. - 25th October 7:00PM IST. Debbie Levitt, CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” bec...
2021-03-111h 32
Design To Be ConversationDebbie Levitt: Elevate your EQ and be a low-ego action heroIn today’s episode, I speak with Debbie Levitt. Debbie is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.We dive into what a low-ego action her...
2021-03-0935 min
The Right ShoeThe Springfield Three (ft lyndon from murder at bedtime with Lyndon who delves into the case with me, Debbie Q, from the Right Shoe)The Springfield three is my first collaboration and its with Lyndon Dowdell from Murder at Bedtime with Lyndon (pocaster and Youtuber)He joins me in breaking down the mystery of three women -Sherrill Levitt, 47 . Suzie Streeter (also Sherrill's daughter) and Suzie's friend, Stacy McCall.They graduated on the 6th from Kickapoo High School in Springfield MO and the next day they were supposed to meet up with their friends to go to a waterpark. However, w...
2021-02-171h 18Middle Class Film ClassMCFC Episode 71 - Black DynamiteThe gang drives a $5,000 car, and wears a $100 suit this week, as they review Black Dynamite (2009) Pete's choice this week, as they watch this comedic homage to 70's black exploitation movies... warts and all. Does Michael Jai White strike black gold with his first feature length writing credit? Watch the movie ahead of time, then tune in to find out. Special inaugural episode of Tyler and Company, as well!In News this week: Tony Hawk, Skate Jam, Space Jam, Warner Brothers, Looney Tunes back in action , Brendan Fraser, Bugs Bunny, Boom boom huck jam, Monster...
2021-01-131h 40
UX JoburgStop Evangelizing UX and What To Do Instead with Debbie LevittUX Joburg is sponsored by Sand Dollar Design, a digitally-focused, design-lead consulting firm that creates world-class experiences for customers and staff members of their clients.
Find out more at www.sanddollardesign.co
Links: Debbie Levitt (Speaker):
https://www.linkedin.com/in/debbielevitt/
Sand Dollar Design (Sponsor):
https://www.sanddollardesign.co
UX Joburg YouTube channel:
https://www.youtube.com/channel/UCot7td1UwodbIAqeuJrMPzA?
2020-12-0600 min
Guidelines with Jonathan CopelandUX Q&A with Debbie LevittGet in touch with Debbie:
https://www.linkedin.com/in/dwhood/
Important Links:
Delta CX
https://deltacx.com
Delta CX Book
https://www.amazon.com/Delta-CX-Customer-Experience-Transform/dp/1081534478/
Delta CX YouTube channel
https://www.youtube.com/channel/UCWzOIM5hEAlyYqyPe5O2oZA
Have any questions or topic suggestions?
📱 Send a voice note,
https://anchor.fm/guidelines/message
👋🏼 Say hi on Twitter or email,
https://twitter.com/jmcopel
2020-09-0751 min
Guidelines with Jonathan Copeland[Bonus] Sharing your work and building community with Jonathan CopelandGet in touch with Jonathan:
https://jonathancopeland.co.za
Checkout Brenden Roberts' Instagram channel:
https://www.instagram.com/brendenr22/
Important Links:
Show your work, Austin Kleon
https://www.amazon.com/Show-Your-Work-Austin-Kleon/dp/076117897X/ref=sr_1_1?crid=WU6VEE3DTM6F&dchild=1&keywords=show+your+work+austin+kleon&qid=1598024787&sprefix=show+your+work%2Caps%2C464&sr=8-1
The Second Mountain, David Brooks
https://www.amazon.com/Second-Mountain-David-Brooks/dp/0812993268/ref=sr_1_1?dchild=1&keywords=second+mountain&qid=1598024822&sr=8-1
2020-08-2140 min
Behind The LensBEHIND THE LENS #274: Featuring Carolina Goodall and Mattson TomlinThis week's BEHIND THE LENS is all about the words on the page – the script; the ideas, the process, the characters, the tension, the action.
And we've got two terrific exclusive interviews today with insight into the screenwriting process thanks to CAROLINE GOODALL and MATTSON TOMLIN, both of whom I spoke with late last week.
First up, take a listen to my conversation with CAROLINE GOODALL. You may know her best for her decades of work as an actor in films like "Hook" or "The Princess Diaries" (as Mia's mom) or her television work in series like "Berlin Station", "The Wh...
2020-08-171h 09Behind The LensBEHIND THE LENS #268: Featuring Brian BarsugliaIt's a fun show thanks to writer/director BRIAN BARSUGLIA, who joins us live at the midpoint of the show to talk about a film I'm very excited to be a part of – SOCIAL DISTANCE. Plus, we've got our exclusive prerecorded interview with cinematographer SEBASTIAN THALER talking about his latest film, the riveting nail-biter 7500.
First up is our exclusive conversation with SEBASTIAN THALER talking about 7500. This is a film not to be missed and Sebastian's lensing melded with a powerhouse emotional performance by Joseph Gordon-Levitt makes 7500 the riveting, jaw-dropping, edge-of-your-seat thriller that it is. With a pedigree that includes working wi...
2020-07-061h 06
The Gifters: Your Story is a Gift to the WorldEp. 609: Debbie LevittWrote Delta CX, a book that reclaims, redefines, and re-formalizes UX. Transform companies, departments, teams, projects, products, services, and experiences by focusing on Customer Experience. Learn how CX and UX can be truly Agile and Lean... different than the "Lean UX" book, which is neither Lean nor UX. Shift away from trends and non-working approaches, and build up what guides customer value and prioritizes quality over speed.
https://www.linkedin.com/in/debbielevitt/
2020-06-0109 min
Off-the-Cuff66 Debbie Levitt Design Thinking vs UX Part II Off-the-Cuff#atdcfl #instructionaldesign #learninganddevelopment
On this PART TWO Debbie goes off on design sprints and the missperceptions of UX and Design Thinking. Debbie Levitt lives outside of corporate learning, but has a rich background as a music major and a lifetime dedicated to UX. She has many controversial takes on the latest Design Thinking (DT) fever taking over business teams including some disagreements with the way Empathy is treated by DT enthusiasts. We had so much to discuss, that we went off the cuff for two hours hence this two-part episode. Enjoy!
BECOME AN ELEARNING DESIGNER
2020-05-0949 min
Off-the-Cuff65 Debbie Levitt on Design Thinking for Learning Part One Episode#atdcfl #instructionaldesign #learninganddevelopment
Debbie Levitt lives outside of corporate learning, but has a rich background as a music major and a lifetime dedicated to UX. She has many controversial takes on the latest Design Thinking (DT) fever taking over business teams including some disagreements with the way Empathy is treated by DT enthusiasts. We had so much to discuss, that we went off the cuff for two hours hence this two-part episode. Enjoy!
BECOME AN ELEARNING DESIGNER Join the eLearning career community at eLearning Launch
SUBSCRIBE ON YOUTUBE
CONNECT WITH DEBBIE
2020-05-0157 min
Hyperbole: The Best Podcast EverThe Best List EverIn this episode: technical expertise, Carole Baskin is still a bitch, living the life you imagined, sounds of nature, sudden growth spurts, Potty Patty, surrealism, ungebluzen, #unpopularopiniongame, excessive facework, bucket list heartbreak, world record bunting, faint barking, Tiger King cameos, prison snacks, dumb taglines, goodby sweet Nonno, reality cast fun, Debbie is not a downer, The Best Quiz Show Ever, and local drama.
2020-04-1232 min
#IDIODC Instructional Designers In Offices Drinking CoffeeWhy Design Thinking Isn't a Thing & Instructional Designers Don't Need It With Debbie Levitt #IDIODCWe've had a chance to talk with many instructional designers on IDIODC over the last 2 years. And most instructional designers are "ALL IN" on the trend in design thinking. But what if I told you the trend is actually not even a thing to be trending? This week we're talking with a UX/UI expert who specializes in improving the customer experience. She has a few strong opinions about design thinking and why it's not a thing. And if we look at our work as training professionals, we can see how building online eLearning experiences could benefit from a...
2020-04-0139 min