Shows
Delta CX HiveEp 284 - Evolving PRDs (Product Requirements Documents) into Product Strategy DocumentsLet's talk about a better way to document projects and product strategy! https://rbefored.com/evolving-prds-into-product-strategy-documents-04a6050fca38Temple at https://atomicpmf.com/psd"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.comSupport the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words.
2026-02-1142 minDelta CX HiveEp 283: Exercise: The ROI We Deliver"The ROI We Deliver" is an exercise you can run with your team. I hope you run it with stakeholders, leaders, and execs as well! It's part of my upcoming "Atomic PMF" book. Come get a preview!https://medium.com/r-before-d/the-roi-we-deliver-an-exercise-bbeda5ab1ec2https://cxcc.to/miro has the template"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.comSupport the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear...
2026-01-2821 minDelta CX HiveEp 282: Can Claude Be a CX or UX Researcher? Jan 2026 EditionIn January 2025, we had Claude pretend to be a CX/UX Researcher. I saved all the docs and prompts we used last time. Using the same things a year later, let's see how it does.Jan 2025 version: AI-Powered UX Research: Can Claude Replace Human CX/UX Professionals? (Jan 2025) - Ep 257 https://youtube.com/live/zCVcUZmktEo"Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.comSupport the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we us...
2026-01-211h 37Delta CX HiveEp 281: Top 2026 Secrets for Using Claude BetterIn this session, I'll share my top secrets for using Claude better based on what I learned from heavy usage in 2025. They include instance rotation, personality summoning, and tear it apart. You might be able to use this outside of Claude, but I can assure you they work in Claude Sonnet 4.x."Atomic Product-Market Fit" new book coming in late Feb 2026! atompicpmf.com🔗 Community, books, articles, videos, and other links and resources at dcx.toSupport the showJoin our free community. All links at https://dcx.to All epi...
2026-01-141h 08Delta CX HiveEp 280: Boundaries w/ Difficult Family or Friends - with Dr. Seth FinklePsychologist Dr. Seth Finkle will join us for a discussion about having healthy boundaries with difficult family or friends. When is it OK to not go to that holiday dinner? When is it OK to cut someone off completely? Seth recommends the following books:"Set Boundaries, Find Peace" by Nedra Glover Tawwab"Where to Draw the Line" by Anne Katherine"Setting Boundaries to Find Peace with Narcissists & Codependents" by Robert Charles"Boundaries" by John Townsend and Henry Cloud (warning: it has a somewhat religious tone)Originally live streamed o...
2026-01-021h 16Delta CX HiveEp 279: Warning: Paid Peer Career Coaching CohortsAs people are increasingly struggling to find jobs, there are more and more people and programs popping up. Some are quite expensive! Some don't sound worth it. Let's turn our critical thinking towards these so we can assess them.We'll start with my article https://medium.com/r-before-d/warning-paid-peer-career-coaching-cohorts-f588daba4c13 and then open it up for questions and discussion.Originally livestreamed 2 December 2025.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear...
2025-12-2922 minDelta CX HiveEp 270: Will AI & AI Agents Create a Resurgence in UX Work?We keep hearing that AI will be a resurgence, a Renaissance, for UX jobs. There will be more for us to do, though it will be different... evolved... but not "shrinking." The claims are common, and they are full of hope. We press like because we want it to be true. But is it true?Detaching from reality can be fun for a while, but we shouldn't ignore realities when it comes to understanding our careers, the job market, and the likely short- and long-term future. This webinar will examine most of the claims that A...
2025-12-291h 16Delta CX HiveEp 275: Using AI in UX Research Analysis, Synthesis, and ReportingSince this episode starts with an article, you can jump to 24:05 (timestamp) for the UXR work with Claude #NotSponsoredI've been using Claude to help with qualitative research analysis, synthesis, and reporting through all of 2025. I'll show you how I do it so you can give it a try, and adjust it for your needs. I also tested Microsoft Copilot, which was unusably awful, and ChatGPT's paid version, which was good. But I'll stay with Claude.We'll start with my article https://rbefored.com/ai-incompetent-if-you-use-it-loser-dinosaur-if-you-dont-69ffae7b50f1 "AI: “Incompetent” If You Use It, “Loser Dinosa...
2025-12-291h 19Delta CX HiveEp 273: Can a Personal Brand Help You Stand Out as a Job Candidate?People love to tell you that you need a personal brand. And they often have something to sell you that they claim will help you build one. And in turn, this will help you stand out among job candidates and get that job! That's a lot of 'maybes' linked together. And is any of this true?In this live stream, we'll start with Debbie's article on the topic. https://medium.com/r-before-d/can-a-personal-brand-help-you-stand-out-as-a-job-candidate-de6bf8eea0e8 We'll open it up for questions and comments.Originally livestreamed 22 July 2025.Support the show
2025-12-2926 minDelta CX HiveEp 272: Planning a New Business - and - Inexpensive ExperimentsBy request from our Delta CX Hive Discord! I've been helping people start and improve small businesses for over 30 years. In this episode, I'll show you how I create spreadsheets to plan businesses and check if they are likely to be economically viable. I'll also read my new "Inexpensive Experiments" article to give you some ideas on how to test a business idea before spending too much. https://rbefored.com/exploring-new-work-paths-with-inexpensive-experiments-8748e4fc7a3ePlus a special preview of my Atomic Product-Market Fit model, coming in September!Originally livestreamed 15 J...
2025-12-2955 minDelta CX HiveEp 271: Open Source AI - Cheaper, Private, In Your ControlJoin special guest Alan Underwood as we discuss and take questions about Open Source AI. Open Source AI is perfect for anyone who wants the benefits of AI without the corporate strings attached. Discover how to install open source LLMs for free and get the same AI capabilities without the costs or privacy concerns.* Keep sensitive user data private and secure on your own systems,* Replace expensive AI subscriptions with free alternatives,* Set up document search and RAG pipelines in minutes,* Build AI features directly into products without fees...
2025-12-2943 minDelta CX HiveEp 268: Beware of Fake Recruiters on LinkedInWe'll read and discuss Debbie's recent article on this topic. https://medium.com/r-before-d/identifying-fake-linkedin-recruiter-accounts-0e4edb7499d9 Note that since this livestream, some fake accounts have changed their tactics. Instead of pretending to be recruiters, they now pretend to be tech workers or leaders at famous companies. Same scam, new disguise.Why be wary of these fake accounts? What's the harm in connecting with them or giving them a chance? Shouldn't we be open to trying anything to get us a job? Let's discuss.Originally live streamed on 20 May 2025.
2025-12-2926 minDelta CX HiveEp 269: If AI Builds the Product, Do We Still Need Discovery Research?We'll read and discuss Debbie's recent article on this topic. https://rbefored.com/if-ai-builds-the-product-do-we-still-need-discovery-research-368b9e85e9b9Do we still need to do discovery, generative, or exploratory research if we’re going to have AI design our interfaces or build our prototype? The answer to that depends upon your commitment to your customers and your commitment to quality.Originally live streamed 17 June 2025.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear word...
2025-12-2912 minDelta CX HiveEp 264: Good and Bad Research QuestionsLet's dive deeply into mostly crappy questions, and how to ask better questions. This is important for discovery, generative, exploratory, and evaluative research. You don't want to go into product processes, design thinking, design sprints, or solutions with bad research data thanks to bad questions!Originally live streamed on 15 April 2025.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words.
2025-12-291h 13Delta CX HiveEp 262: Freelancing, Contracts, and Starting a BusinessA fresh-for-2025 livestream about starting your own business. We'll include discussions around freelancing and contracting, plus having a good contract. Originally live streamed on 4 March 2025.See my old video here https://www.youtube.com/watch?v=0vd_MCdeuQE&pp=ygUSZGVsdGEgY3ggcHJvcG9zYWxz about how I create proposals.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words.
2025-12-291h 09Delta CX HiveEp 261: Does Work Really Want Your "Authentic Self"?Take Action Tuesday! Let's talk about your "authentic self." Lots of media tell you to be more authentic at work, be more vulnerable, and share more of yourself. But is that safe? And if not, can you protect yourself and still be your authentic self?Originally live streamed 18 Feb 2025.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words.
2025-12-2956 minDelta CX HiveEp 254: Who Will Be The Last Tech Worker With a Job (The Multicorn)?Reading and discussing my article predicting who will be the last key tech worker to remain employed. https://medium.com/life-after-tech/who-will-be-the-last-tech-worker-with-a-job-the-multicorn-0542f0879a5aOriginally live streamed on 13 Jan 2025.Support the showJoin our free community. All links at https://dcx.to All episodes are marked "explicit" since sometimes we use swear words.
2025-12-2944 min
Your Life After TechEp 013: Nicole Menkhoff: From Tech Leader to ConsultantNicole Menkhoff takes us on a captivating journey through her professional evolution... from aerospace engineering with a focus on rocket propulsion to leadership roles at tech giants like Google, Twitter, and Apple, before launching her own consulting business in late 2024.Nicole recognized the tech industry's gradual shift away from true innovation and toward an overemphasis on profit and shareholder value. This sparked Nicole v3.0, a transformation from corporate tech leader to independent consultant helping organizations reinvent productivity and enhance national security.We chatted about redefining success beyond the size of your paycheck and breaking free...
2025-05-0832 min
Your Life After TechEp 012: Kristina Kennedy: From UX Research to French PastriesKristina Kennedy's career journey takes us from the familiar terrain of tech layoffs to the total yum of French pastry kitchens. Having worked seven years in user experience research, her professional path took an unexpected turn when she was laid off. Rather than immediately jumping back into the tech job hunt, Christina paused to reconsider what truly brought her fulfillment.During the isolation of the pandemic, Kristina discovered baking as a source of presence and joy. She then pursued internships in both boulangerie (bread making) and patisserie (pastry making) in Lyon, France, where she currently lives. While...
2025-05-0123 min
Your Life After TechEp 011: Jess Vice - From Copywriter to CollectiveWhat happens when you reject traditional business hierarchies and build something radically different? Jess Vice takes us on their journey from struggling English graduate to tech professional to co-founder of Kit Research and Strategy—a collective challenging how business gets done.After years of corporate instability, being repeatedly laid off without warning, Jess realized they needed to create a work environment aligned with their vision. The collective model Jess co-created offers clients expert services without the 40% markup typical of traditional agencies. It allows practitioners to set aside vacation weeks at the beginning of each year, create multiple in...
2025-04-2438 min
Your Life After TechEp 010: Ricardo Brito - From Service Design to In Service to OthersRicardo Brito shares his transformative journey from tech burnout to becoming a solopreneur and career coach. He offers insights for individuals considering career transitions, warning against waiting until burnout or layoffs to take action.• Ricardo’s background transitioning from graphic design to UX design• The importance of following curiosity and exploring new paths• Proactive planning to avoid financial insecurity during career changes• Warnings against chasing “golden handcuffs” and unfulfilling roles• Launch of Ricardo’s program, "Solo Business Co-Pilot" • Importance of personalizing career development strategiesFind him at RicardoBrito.meMessage us!S
2025-01-0925 min
Your Life After TechEp 009: Tonia Bartz - From UX Research to Holistic WellnessCurious about making a major career shift? Meet Tonia Bartz, a former UX Researcher turned holistic wellness coach, who shares her journey from the tech world to the realm of integrative nutrition and wellness. Embrace your imperfections! Whether you're staying in tech or considering moving to a new career, Tonia reminds us to listen to that little persistent voice. There's a reason we keep imagining alternative futures for ourselves.Tonia's links:Stay up to date on upcoming workshops, free events, coaching openings + more by following Imperfect AF on the social apps + signing up for t...
2024-12-1225 min
Your Life After TechEp 008: Jeff Kim - A Lifetime in Various Types of DesignJeff Kim is a tech and design expert with decades of experience. His life took some wild turns after being laid off in October 2023. Join Jeff in the warm nostalgia of CorelDRAW and QuarkXPress, shifting into web design, and then years of UX work. After researching and rejecting a franchise opportunity, Jeff and his wife launched Minneapolis Sign Design, diving into the world of vehicle graphics and signage. The couple brought their years of entrepreneurship and business acumen skills into play, and recently opened the doors of a 5,000 square foot shop.DesignMSD.comJeff o...
2024-12-0527 min
Your Life After TechEp 007: Faith Lane - Empathy in Every Career PathFaith Lane, a veteran UX Designer with over two decades of expertise, joins us to share her captivating career journey, marked by resilience and adaptability. After a layoff, she shifted to apply her UX skills in a non-traditional setting: Directing at a daycare company. Children, teachers, and parents are her new stakeholders.Where might Faith go from here? If tech jobs remain difficult to find, she's considering the funeral industry, perhaps funeral direction. It's another opportunity for her to use empathy... and apply some UX and Service Design to an industry that badly needs it....
2024-11-2122 min
The Action Mappers Podcast🎙️Ep:3- What's Holding You Back from Achieving Top Quality With Debbie Levitt!🎙️ What's Holding You Back from Achieving Top Quality With Debbie Levitt! Welcome back to The Unstoppable Product Pioneer Podcast! This week I had the privilege of sitting down with Debbie Levitt, the CXO of Delta CX, to tackle one of the most critical topics in product and ux strategy: achieving top quality. Debbie and I dive into aligning business objectives with user needs, the role of empathy and communication in effective product management, and the power of tools like the Knowledge Quadrant to bridge understanding gaps. She shares her incredible insights from years of experience navigating fast-paced, high...
2024-11-1741 min
Your Life After TechEp 006: Simone Robutti - Choosing Ethical and Values-Based WorkSimone Robutti shares the wild and interesting journey of transforming his career from data engineering to a path aligned with his personal values. He's also juggling multiple work areas fantastically... from consultant to a fermentation studio to organizational design/process improvement.Simone discusses the pivotal roles and motivations that shaped his journey, including teaching political praxis and addressing workers' rights in the gig economy. He's truly a model of aligning professional pursuits with one’s core beliefs.Simone's links:Consultancy one-pager: https://bit.ly/robutticcTech Workers Coalition: https://techworkerscoalition.org/Personal We...
2024-11-1437 min
Your Life After TechEp 005: Jenny Shirey - From Research to Red WinesWhile staying in tech (UX research), Jenny Shirey takes a bold leap into the world of wine. It's a tale of resilience and transformation, where wine becomes more than just a beverage—it's a gateway to a fulfilling second career.As Jenny contemplates opening a wine shop or bar, her tale of transition offers invaluable lessons for anyone considering a career change. Setting deadlines and embracing accountability emerge as crucial strategies to overcome the overwhelming task of creating a business plan. With an emphasis on finding joy and fulfillment in one's work, this episode is a h...
2024-11-0731 min
Your Life After TechEp 004: John Braine - Staying in Tech, Building Up Art and MusicJohn Braine is a UX Designer combining his passion for technology with his love for art and music. John shares his journey from self-taught web design in the 90s to shifting into UX design. John shares his practical techniques for integrating artistic pursuits into daily life, emphasizing the importance of small habits, consistent progress, and holding yourself accountable. John is staying in tech, and increasingly adding art and music as both hobbies and money-makers. Find him on Instagram as @trontsephoreMessage us!Support the show
2024-10-2429 min
Your Life After TechEp 003: Heidi Araya - From Agile Coach to AI CoachEver wondered what it feels like to completely redefine your life's work? Join us as Heidi Araya from BrightLogic.ai shares her personal narrative of transformation from a seasoned tech veteran to a pioneering AI coach. Heidi opens up about her journey from roles in big tech, including technical writer and agile coach, to facing job uncertainty and discovering a new adventure. By enrolling in a data science program at MIT, Heidi initially aimed to spearhead AI initiatives but soon realized a passion for helping others harness the power of generative AI. The conversation delves into the b...
2024-10-1730 min
Your Life After TechEp 002: Danielle Malik - From Silicon Valley to Social ImpactDiscover the inspiring journey of Danielle Malik, a seasoned design leader who has transitioned from the tech world to make a significant impact in social causes. After two decades in the tech industry, Danielle embarked on a mission to align her work with her values. Motivated by her passion for addressing complex challenges in sectors like fintech, healthcare, and green energy, Danielle made the bold decision to transition from tech following a layoff. Get to know Danielle and her new business, Rising Tide Residences, a housing initiative helping those in need and in transition.
2024-10-1029 min
Your Life After TechEp 001: Travis Ross - From Photoshop to Power DrillsWhat happens when a seasoned tech professional trades design tools for home renovation tools? Meet Travis Ross from RedDogRenovation.com, our guest for this episode of Your Life After Tech. Travis takes us on a fascinating journey from his roots in 3D product design and academia to a semi-unexpected but gratifying career in home renovation. We also discussed the traditional concept of work-life balance, advocating instead for more humane and flexible work structures that prioritize well-being and reduce burnout. Message us!Support the show
2024-10-0339 min
THINK Business with Jon DwoskinWhere's Your Stuck: Overcoming Stuck Points in Business with Debbie Levitt This powerful clip from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX, identifies and provides insight into overcoming “stuck” points in business. Get real-time, relatable coaching and practical advice for navigating hurdles to boost business growth. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your bus...
2024-08-1202 min
THINK Business with Jon DwoskinSpeed Round with Debbie Levitt Dive into an engaging speed round from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX. These quick-fire questions and candid answers reveal best advice, favorite books, and personal insights. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon’s Book: The Think Big Movement: Grow your business big. Very Big!
2024-07-2601 min
Prodity: Product by DesignStop Making Products that Suck - A Conversation with Debbie LevittIn this episode of Prodity: Product by Design, Kyle interviews Debbie Levitt, often referred to as the Mary Poppins of CX and UX. With a wealth of experience in strategy, research, and customer experience, Debbie shares her insights on the importance of good UX, the need to challenge conventional wisdom, and the critical role of research in product development. Whether you're a product manager, designer, or someone passionate about customer experience, this episode is packed with valuable insights and actionable tips about making products that don't suck. Debbie LevittDebbie Levitt, MBA, is the CXO...
2024-07-101h 31
Your Digital Marketing Coach with Neal SchafferThe Art of Customer-Centric Marketing: Learning from Expert Debbie LevittStep into the future of digital marketing where customers reign supreme, and their journey is the map to your success. Join me as I unpack the power and necessity of customer-centric strategies with a special nod to the wisdom of Debbie Levitt, author of "Customers Know You Suck." Get ready to transform your marketing with insights into customer research, actionable strategies for a devoted customer base, and the vital role of AI and ChatGPT in reshaping your approach to efficiency and paid media.Embrace the ecosystem of your customer's world! This episode takes you beyond mere demographics...
2024-05-1541 min
Code Story: Insights from Startup Tech LeadersS9 Bonus: Debbie Levitt, Delta CXDebbie Levitt is an American living in Italy, with her Italian husband, and their 5 dogs. Many years ago, she obtained a degree in Music, but now focuses on customer experience online - of which, she has been called the Mary Poppins of Customer Experience. Outside of this, she and her husband bought a used camper and quickly became camper people. Her favorite place to take their camper to is Laces, Italy - but she noted that of her 5 dogs, zero of them are allowed in the camper.In the 90's, Debbie was helping businesses get on the...
2024-02-2225 min
A Dog Called DiversityEmbracing Diversity in Customer Experience.... with Debbie LevittHave you ever wondered how much a company truly understands you as a customer? This episode features the candid insights of Debbie Levitt, a customer experience specialist known as the Mary Poppins of CX/UX. In her work at Delta CX, she challenges the status quo of marketing strategies. Debbie's experiences in diverse cultures have armed her with a unique perspective on the importance of acknowledging the diverse needs and identities of customers.In this discussion, we dissect the outdated practice of marketing predominantly to a majority demographic standard that is gradually losing relevance in ou...
2024-02-1632 min
A Geek Leader Podcast - inspiring technical and creative leaders around the worldAGL 349: Debbie Levitt from Delta CXAbout Debbie
Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean.
She has worked in various CX and UX leadership and individual contributor roles at companies including Wells Fargo, Macy’s, StepStone, Sony Mobile, and Constant Contact. In the 2010s, San Francisco UX and marketing agencies had Debb...
2024-01-2637 min
Punk CX: Customer Experience Insights with Adrian SwinscoeCustomers don't want minimally viable anything. They just want quality - Interview with Debbie LevittToday’s interview is with Debbie Levitt, who is the CXO of Delta CX and the author of Customers Know You Suck. Debbie joins me today to talk about how we are in danger of over-indexing on failure and celebrating failure rather than trying to emulate what makes successful companies successful, how that is manifesting itself, why we talk about Apple and Amazon a lot but often don’t really emulate them, the relationship between failure, speed and quality and what customers actually care about.
This interview follows on from my recent interview – Personalization is pervasive but it’s n...
2023-12-1749 min
THINK Business with Jon DwoskinCustomer-Centricity Debbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She’s a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure. Her new book, “Customers Know You Suck,” (2022) is the customer-centricity how-to manual. St...
2023-11-3017 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 276: Customer Satisfaction with Debbie LevittHow do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction qualitatively and quantitatively, how you can better capture and understand customer frustration, and more.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Podcasts.Show NotesDelta CX — Debbie’s companyCustomers Know You Suck — Debbie’s boo...
2023-11-0334 min
The Agents of Change Digital Marketing PodcastCan Customer Behavior Outperform Demographics in Marketing? - Debbie LevittLearn the secrets of understanding customer behavior and effective marketing from Debbie Levitt, founder of Delta CX! Discover how to navigate buyer's minds and avoid stereotypes in a customer-centric approach.
2023-10-2530 min
Accelerate Your Business GrowthGrow Your Business Through Customer-CentricityWelcome to the latest episode of "Accelerate Your Business Growth" with your host Diane Helbig! In this episode, we are joined by customer experience expert Debbie Levitt, who dives deep into the importance of being customer-centric. Debbie challenges the notion that companies have to cater to every customer request and encourages them to explore new markets and adjacencies that make sense for their business. She stresses the need to focus on delivering value to customers and understanding their tasks and needs. Debbie also introduces the concept of human-centered design as a way to truly understand audience preferences and improve...
2023-10-1932 min
Better Tech Leadership#51 Debbie Levitt: Understanding Your Customers - Beyond AI and Quick FixesWelcome to the Better Tech Leadership podcast, where we connect with tech leaders from all over the world to share their know-how on bridging the gap between business and tech.
In this episode, host Leszek Knoll, co-founder of software development agency @Brainhubeu, talks with Debbie Levitt, CXO at Delta CX about:
- Impact of AI on CX and UX: Learn how AI is currently affecting Customer Experience (CX) and User Experience (UX) practices.
- The Role of Critical Thinking: Discover the importance of maintaining critical thinking skills...
2023-10-1755 min
Building Margin15: The Customer First Approach to Strategy With Debbie LevittWant to grow your business? Download your free roadmap today: coltivar.com/growth In the podcast episode, host Steve Coughran engages in a thought-provoking conversation with Debbie Levitt, Chief Experience Officer at Delta CX. This captivating discussion delves into the power of adopting a customer-centric strategy and its potential to enhance various aspects of business performance. By placing the customer at the heart of strategic decision-making, organizations can experience a boost in sales, heightened engagement levels, improved employee morale, and an overall increase in firm value. The episode provides valuable insights and practical advice for businesses looking t...
2023-08-0944 min
Agile in Action with Bill RaymondReturn to agility by leading with the customer 🎙️ How well do you know your users and the problems you can solve for them? We are excited to have Debbie Levitt, Founder of Delta CX and author of Customers Know You Suck, as a guest on today's podcast. Bill and Debbie share relatable stories highlighting the challenges of maintaining a customer-centric focus, the need for early research and testing, and the importance of accountability in delivering high-quality products. Here is what you will learn: ✅ How to measure success ✅ The costs of poor quality ✅ The importance of having a problem stateme...
2023-07-2538 min
Ladies that UX in EnglishLadycast 19 - Debbie Levitt - Customers Know You Suck: How Designers Can Keep Value at the Forefront of Their WorkIn today’s episode, we have the pleasure of speaking with Debbie Levitt, Founder and Principal of Delta CX, The Mary Poppins of CX/UX, a UX expert who has been in the industry for decades. Our guest shares insights on how CX and UX work together in creating great user experiences and strategies for finding a sweet spot between user needs and business objectives. We also dive into the importance of value in design and how it can make or break a business. Debbie's recent book, "Customers Know You Suck", explores this topic in-depth, and she shares her th...
2023-06-051h 03
Fail Faster#363 - Unlocking the Secrets of Human-Centered DesignDebbie Levitt, MBA, is the CXO of Delta CX, and since the mid-1990s has been a CX and UX consultant focused on strategy, research, training, and Human-Centered Design/User-Centered Design. She's a change agent and business design consultant focused on helping companies of all sizes transform towards customer-centricity while using principles of Agile and Lean. She has worked in various CX and UX leadership and individual contributor roles at companies including Wells Fargo, Macy's, StepStone, Sony Mobile, and Constant Contact. In the 2010s, San Francisco UX and marketing agencies had Debbie on speed dial. She...
2023-05-0832 min
Content Strategy InsightsDebbie Levitt: Journey Mapping and Task Analysis – Episode 140Debbie Levitt
Any business you ask will claim to be focused on their customers' needs. But it can be hard to find companies that embody actual customer centricity in their design and business processes.
Debbie Levitt helps companies discover the actual pathways that their customers are taking and shows them how they can help customers accomplish the tasks that move them along their journey.
We talked about:
her work as a CX/UX consultant
her definition and description of a customer journey map
how to get out of your own head and into your customer's with sound research methods
how...
2023-04-0532 min
The UX Energy PodcastWhy you shouldn't start a career in UX (feat. Debbie Levitt, Delta CX)Debbie Levitt shares some excellent tips for starting out as a freelancer, and reasons why you shouldn't become a UX designer.
You can follow her great resources on YouTube.
2023-02-271h 00
UX HeroesE31: Liechtenecker Head of UX Stefan Blumauer über UX BenchmarkingHeute unterhalte ich mich mit Stefan Blumauer, Head of UX bei Liechtenecker in Wien. Stefan kommt - wie ich - aus der Steiermark hat bei einer klassischen Web-Agentur als Allrounder für Web-Design, Frontend- & Backend Programmierung und Motion Design begonnen.
2015 ging es zu den Liechteneckers, wo er sich ganz auf UX & UI konzentrieren konnte. In den vergangen 7 Jahren war er verantwortlich für zahlreiche abenteuerliche Projekte mit Unternehmen wie zB Raiffeisen Bank, Bestattung Wien, Wiener Städtische Versicherungen oder Josko Fenster & Türen. Mittlerweile hat Stefan auch sein Spezialgebiet gefunden nämlich das Design komplexer Anwendungen wie Dashb...
2022-12-0247 min
Singular XQEp 7: Debbie Levitt and the Kitchen SinkDebbie Levitt, Founder of Delta CX, talks about Customer Experience and UX and everything in between...including the proverbial (and literal) kitchen sink.
2022-09-1326 min
Breaking ChangesEnhancing The User Experience with Debbie Levitt, CEO, Delta CXIn this Breaking Changes, Postman Chief Evangelist Kin Lane welcomes Delta CX CEO Debbie Levitt for a conversation about improving the user and developer experience.
2022-06-1945 min
UX Research Geeks#4 | The current state of UX/CX, start-up & business management | Debbie LevittDebbie Levitt, MBA is the CXO of DeltaCX and a long-time researcher, UX strategist, designer, and mentor. Besides her great Youtube channel where she shares many valuable insights on UX, she's also an author of “Delta CX“ and “Transforming Toward Customer-Centricity“ which trains businesses on how to mitigate and predict business risk, increase ROI, and much more!
Follow Debbie here:
https://deltacx.com
Delta CX on YouTube: https://youtube.com/c/DeltaCX
Debbie on LinkedIn: https://linkedin.com/in/debbielevitt
Debbie on Medium: https://deltacxdebbie.medium.com/
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2022-05-161h 11
Core: User to UX#1 Getting started with UX research in new settings and startups with Debbie LevittDebbie Levitt is a veteran in the UX and CX industry. She knows every nook and corner of the UX universe. The foundation of UX was set by the likes of Don Norman and Jakob Nielsen, it is people like Debbie who grew the field to what it is today.In this episode Debbie shares her stories of working with various clients. She shares some common mistakes newbies and startups make in user and UX research. Whether you are starting your career in UX research or part of a startup wanting to understand its users thoroughly, you...
2022-04-191h 10