Shows
CELab: The Customer Education LabEpisode 153 - [Feed Drop] CXetera - Should CSMs do training?This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila's new show - CXetera! As our network grows, we will often feature other shows where you can go and continue your learning journey.
This is a topic that's relatable to all of us in the field of Customer Education: Should Customer Success Managers (CSMs) should be responsible for customer training? In this episode, Adam and Dee explore the complexities of training delivery across different company stages and contexts.
Top 3 Insights:
Training Expertise Matters: Not all CSMs have the skills...2025-03-271h 05
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conversion rates. Greg also shares invaluable leadership gems from his memorable Pulse talk, "Everything I Learned About Leadership I Learned from Fred Rogers and My Dad," blending personal anecdotes with professional wisdom.We also talk about:00:00 - Driving revenue through...2024-07-231h 02
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and broadly used organization, Miro. As Global Head of Scaled Customer Experience, Dee leads both digital and customer education functions. Her talk last year at Pulse on having SLG & PLG work in harmony for the benefit of the customer journey was fascinating on completely on point!Our conversation focused on:How digital CS is putting many functions and practices together to scale CX - not just CS.Digital CS in relation to other orgs...2024-02-1353 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program.This episode is jam packed as we get into all sorts of topics including:Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionallyThe importance of internal enablement when launching these programsCoordinating with other functions when launchingIntegrating yourself into other orgs’ strategiesThe importance of...2023-10-1053 min
The Visual LoungeAnnouncement: Level Up with TechSmith - A digital EventRegister for the Level Up Event by TechSmith here: https://bit.ly/3oBpi9l Looking to Level Up your video creation game? We have the event for you! Come hear more amazing speakers like Adam Avermascu, Tiffany Taylor, Dee Kapila, Matt Pierce, and more! Whether you’re making product demos, software marketing videos, explainer videos, onboarding videos, tutorials, or other screen recordings, this event will help you create more engaging content faster.At TechSmith, we’ve been helping our customers with various explainer and screen recording videos for over 30 years.Everyone seem...2022-08-0205 min
CELab: The Customer Education LabEpisode 72 - He Said Dee Said CE Said - Part 2
Photo by Sincerely Media on Unsplash
Join us for Part 2 of our crossover with another great podcast: He Said, Dee Said with Dee Kapila from Miro and Ryan Roch from Cisco. We continue our Pop Culture thread on how Video Games, Music, and Video does or doesn’t apply to Customer Education. We range far and wide with this final episode of 2021!
Happy New Year from CELab and all of us in the Customer Education community!
And as always, check below for a full transcript of the show!
2022-01-0153 minCELab: The Customer Education LabEpisode 71 - He Said Dee Said CE Said - Part 1
Photo by Ian Schneider on Unsplash
In previous years, our year-end episode is where we like to kick back and have some fun! We’ve done episodes on what Radiohead and David Bowie can teach us about Customer Education.
But this year we thought we’d mix it up and do a crossover with another great podcast: He Said, Dee Said. Where the Dee in question is our friend Dee Kapila, who leads Customer Education at Miro! And the He in question, is her husband Ryan Roch who a Customer Success Executive at Cisco.
Join us f...2021-12-2747 min
The Lewton Bus Podcast NetworkCinema Chance Cube, Ep 59: Lets All Wear JumpsuitsWe're joined by Dee Kapila (*borat voice* Ryan's Wife) to talk Jumpsuits, chocolate filled diapers and the film THE INCREDIBLE JESSICA JAMES starring Jessica Williams2021-05-151h 35