Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conversion rates. Greg also shares invaluable leadership gems from his memorable Pulse talk, "Everything I Learned About Leadership I Learned from Fred Rogers and My Dad," blending personal anecdotes with professional wisdom.We also talk about:00:00 - Driving revenue through...2024-07-231h 02
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and broadly used organization, Miro. As Global Head of Scaled Customer Experience, Dee leads both digital and customer education functions. Her talk last year at Pulse on having SLG & PLG work in harmony for the benefit of the customer journey was fascinating on completely on point!Our conversation focused on:How digital CS is putting many functions and practices together to scale CX - not just CS.Digital CS in relation to other orgs...2024-02-1353 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program.This episode is jam packed as we get into all sorts of topics including:Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionallyThe importance of internal enablement when launching these programsCoordinating with other functions when launchingIntegrating yourself into other orgs’ strategiesThe importance of...2023-10-1053 min
The Visual LoungeAnnouncement: Level Up with TechSmith - A digital EventRegister for the Level Up Event by TechSmith here: https://bit.ly/3oBpi9l Looking to Level Up your video creation game? We have the event for you! Come hear more amazing speakers like Adam Avermascu, Tiffany Taylor, Dee Kapila, Matt Pierce, and more! Whether you’re making product demos, software marketing videos, explainer videos, onboarding videos, tutorials, or other screen recordings, this event will help you create more engaging content faster.At TechSmith, we’ve been helping our customers with various explainer and screen recording videos for over 30 years.Everyone seem...2022-08-0205 min
The Lewton Bus Podcast NetworkCinema Chance Cube, Ep 59: Lets All Wear JumpsuitsWe're joined by Dee Kapila (*borat voice* Ryan's Wife) to talk Jumpsuits, chocolate filled diapers and the film THE INCREDIBLE JESSICA JAMES starring Jessica Williams2021-05-151h 35