Shows
Elevating Brick & Mortar25 Tips for Facilities TransformationThis year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we’ll review some of the most compelling insights from our guests over the past three seasons of the show. From the impact of AI to addressing the labor shortage to the customer experience of the future, this episode is a heavy hitter!TIMES...2024-03-2150 minElevating Brick & MortarSeason 2 Recap: From AI to Robotics, The Future is Already HereIn Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.TIMESTAMPS01:35 – John Ludlow addresses labor shortage challenges04:43 – Kirk Beaudoin describes the bleeding edge of innovation10:06 – Mike Guinan on restaurant innovations12:49 – Mark Warren is skeptical of AI in childcare15:09 – Deena McKinley doesn’t think AI is a...2023-08-3032 minElevating Brick & MortarCX Belongs in the C-Suite with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled SandwichesWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled Sandwiches. Papa Gino’s is a family-owned restaurant chain specializing in traditional thin-crust pizza. D’Angelo’s Grilled Sandwiches is a neighborhood-style sandwich shop chain in New England. In this episode, Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally. Guest Bio...2023-05-2442 min
The Restaurants Grow Podcast - How marketing and operations come together for restaurant success.Deena McKinley - Papa Gino’s Pizza and D’Angelo Grilled SandwichesHow does Papa Gino’s Pizza and D’Angelo Grilled Sandwiches successfully market at the location level? This conversation with Deena McKinley will give you insights on how they are doing it so that you can do it too.
2022-11-2231 min
This MattersCelebrating Canada’s health care workers had its downsideGuest: Steve McKinley, reporter in the Star's Halifax Bureau In a world where people are celebrated for what they do on screens, it makes sense that medical personnel were celebrated early on in the pandemic. With daily press conferences, some people like Dr. Bonnie Henry in British Columbia, Dr. Deena Hinshaw in Alberta or Dr. Horacio Arruda in Quebec got a lot of screen time and were recognized for their calm demeanours and knowledge about how best to deal with the pandemic. But as time has gone on, the messaging has changed. Canada's "celebrity" doctors are learning...2022-01-1717 min
Clicks 2 BricksEp 44: Deena McKinley is the CMO of Papa Gino’s and D’Angelo Grilled SandwichesThe two brands that form the focus of today’s episode are close to my heart, not only because their food is absolutely delicious, but also because Papa Gino’s and D’Angelo were the places where I worked my first and second jobs. Deena McKinley’s career path started out seemingly a long way away from these iconic restaurants, but as you’ll hear today, a lot of the skills she developed as an English teacher, have been very useful in her role as CMO. In this show, Deena and I discuss how she and her team have reignited...2021-09-2945 min