Derek Gallimore - Podcast Details

Shows

Outsource Accelerator Podcast with Derek GallimoreOA 544: Medical Sector Outsourcing Expertise - with Nicole Barrish of ISTA SolutionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/544 ISTA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Nicole Barrish, Director of Operations at ISTA Solutions. ISTA provides offshore staffing solutions, but they have a large focus on medical clients. Nicole dives a bit deep into the healthcare side of outsourcing, as well as how ISTA Solutions is preparing to incorporate new technologies. References: Website: https://www.istasolutions.com/ Email: nicole@istasolutions.com Lin...2025-06-2636 min

Outsource Accelerator Podcast with Derek GallimoreOA 543: From startup to 1,200 staff & IPO in 14 years - with Dr Sachin Paithankar of Imperative Business VenturesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/543 Imperative Business Ventures In this episode of the Outsource Accelerator Podcast, Derek speaks with Dr. Sachin Paithankar, Managing Director of Imperative Business Ventures Ltd. Dr. Sachin and his wife founded the company nearly 14 years ago and have grown it to hundreds of staff in multiple locations worldwide. He shares his experience running the business and what he plans going forward. References: Website: https://theimperative.in/ Email: sachin@theimperative.in Link...2025-06-1935 min

Outsource Accelerator Podcast with Derek GallimoreOA 542: Sri Lankan Offshore Acounting Dominance - with Deshaka Perera of H Connect InternationalOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/542 H Connect International In this week’s episode of the Outsource Accelerator Podcast, we talk with Deshaka Perera, CEO of H Connect International. The company operates out of Sri Lanka and specializes in finance and accounting services. Deshaka opens us up to the accounting capabilities of the Sri Lankan workforce and how H Connect successfully evolves its offerings. References: Website: https://hconnectint.com/ Email: deshaka.perera@hconnectint.com Start O...2025-06-1146 min

Outsource Accelerator Podcast with Derek GallimoreOA 541: Transforming Global CX: Logix BPO’s Multi-Geo Approach - with Chris Mackintosh of Logix BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/541 Logix BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Mackintosh of Logix BPO. Editor’s note: As of the time of recording, Chris served as Logix BPO’s Chief Operating Officer. He has since been appointed Chief Executive Officer. Chris shares his experience of being in the outsourcing industry for 35 years, up to coming into Logix BPO and helping it grow to 2000 staff. References: Website...2025-06-0536 min

Outsource Accelerator Podcast with Derek GallimoreOA 340: 25 Years in CX & Beyond - with James Reynolds of Peak OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/540 Peak Outsourcing We get a veteran’s perspective of the evolution of the CX industry in this week’s episode of the Outsource Accelerator Podcast. James Reynolds, Chief Revenue Officer of Peak Outsourcing, comes in to share his background and views on the growth of outsourcing. References: Website: https://www.peakoutsourcing.com/ LinkedIn: https://www.linkedin.com/company/peakoutsourcing/ James Reynolds LinkedIn: https://www.linkedin.com/in/djamesreynolds/ ...2025-05-2947 min

Outsource Accelerator Podcast with Derek GallimoreOA 539: Managing Change & AI Evolution in Offshore Staffing - with Ben Pullen of OutposterOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/539 Outposter In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Ben Pullen, Founder and CEO of Outposter. Ben is also connected to ZigZag Offshoring, which recently acquired Outposter. He talks about AI, changes in the outsourcing industry, and persisting through client challenges. References: Website: https://outposter.com.au/ ZigZag Offshoring Website: https://zigzagoffshoring.com/ Start Outsourcing Outsource Accelerator can help you transform your bus...2025-05-2240 min

Outsource Accelerator Podcast with Derek GallimoreOA 538: From Pakistan Call Center Agent to Founder of 400-Person Outsourcing Firm with Shahzad Yaqoob of IdeasUnlimitedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/538 IdeasUnlimited This week’s episode of the Outsource Accelerator Podcast sees Derek joined by Shahzad Yaqoob, CEO and Founder of IdeasUnlimited. IdeasUnlimited will celebrate 15 years in the industry this year thanks to Shahzad’s persistence through challenges like the COVID-19 pandemic and remote work adjustments. He shares how his company grew from a collection of gig workers to a 400-person firm. References: Website: https://ideasunlimitedonline.com/ Email: nick@ideasunlimitedonline.com ...2025-05-1534 min

Outsource Accelerator Podcast with Derek GallimoreOA 537: Hiring & Retaining Top LatAm Software Talent - with Sergio Murillo of CoderlandOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/537 Coderland In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sergio Murillo, VP of Sales and Marketing at Coderland. They converse about Coderland’s strategies in employing good developers as well as the overall direction of the industry. References: Website: https://www.coderland.com/en LinkedIn: https://www.linkedin.com/in/sergiomurillo/ Start Outsourcing Outsource Accelerator can help you transform your business with outs...2025-05-0845 min

Outsource Accelerator Podcast with Derek GallimoreOA 536: Exploring AI & Automation - with Dom Procter of Outsourced StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/536 Outsourced Staff The topic of AI is not a stranger to the podcast, but for this episode, it dominates the entire conversation. Derek speaks again with Dom Procter, Founder and CEO of Outsourced Staff. Dom is wholeheartedly embracing AI integration into his company and he’s excited to share his experience. References: LinkedIn: https://www.linkedin.com/in/domprocter/ Email: dom@outsourcedstaff.com.au Start Outsourcing Outsource Acceler...2025-04-3045 min

Outsource Accelerator Podcast with Derek GallimoreOA 535: Vietnamese Software Developer Outsourcing - with Hung Nguyen of BestarionOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/535 Bestarion In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Hung Nguyen, also known as Vano, the CEO of the Vietnam-based software company Bestarion. As one of the leaders of a company that’s been in business for a staggering 22 years, Vano has plenty to share regarding the evolution of the outsourcing market and the strength of Vietnamese talent. References: Website: https://bestarion.com/ Start Outsourcing Outsour...2025-04-2439 min

Outsource Accelerator Podcast with Derek GallimoreOA 534: TaskUs on Agentic AI, Tech-First Solutions, & the Future of Outsourcing - with Phil Tomlinson of TaskUsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/534 TaskUs The current time sees a pivotal turning point in outsourcing, and here to grace us on the podcast is one of the shining lights of the industry, TaskUs. SVP of Global Offerings Phil Tomlinson speaks with Derek about his role in the company and how it requires looking forward at how the industry could evolve. References: Website: https://www.taskus.com/ Email: phil.tomlinson@taskus.com Start Outso...2025-04-1651 min

Outsource Accelerator Podcast with Derek GallimoreOA 533:The Offshore On-demand & Unlimited Design Service - with Johnathan Grzybowski of PenjiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/533 Penji People frequently associate outsourcing with some manner of staff augmentation or call center operations, but the industry covers basically any kind of work that can be done remotely. Specifically, this week’s guest hails from design outsourcing. Johnathan Grzybowski, Co-Founder of Penji, joins Derek in a deep dive of their business model and the nuances of running a creative outsourcing agency. References: Website: https://penji.co/?nab=0 Email: johnathan@penji.co 2025-04-1052 min

Outsource Accelerator Podcast with Derek GallimoreOA 532: Growth To 1,000 Staff Through Referrals Alone - with Chris Rush of Staff OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/532 Staff Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Rush, CEO and Founder of Staff Outsourcing. Chris comes with a background in e-commerce. Their conversation takes them through his perspectives in e-commerce and outsourcing, as well as how his networks grew Staff Outsourcing to 1000 employees. References: Website: https://www.staffoutsourcing.com/ LinkedIn: https://www.linkedin.com/in/chrisrush/ Email: chris@staffoutsourcing.com 2025-04-0344 min

Outsource Accelerator Podcast with Derek GallimoreOA 531: Optimizing for Value, Outcomes & Expertise Over Low-Cost - with Brad Stevens of Outsource AccessOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/531 Outsource Access In this episode of the Outsource Accelerator Podcast, Derek speaks with Brad Stevens, Founder and CEO of Outsource Access. The firm now boasts around 500 staff since its founding five years ago. As a thought leader in the space, Brad talks about his journey into the offshoring world and how Outsource Access offers a unique value in managing offshore talent. References: Website: https://outsourceaccess.com/ LinkedIn: https://www.linkedin.com/in/b...2025-03-2750 min

Outsource Accelerator Podcast with Derek GallimoreOA 530: Combining Automation, AI Offshore Staffing - with Wayne Macartney of Bricoleur TechnologiesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/530 Bricoleur Technologies In this week’s episode of the Outsource Accelerator Podcast, Derek catches up with Wayne Macartney. Wayne is the Managing Director and President of Bricoleur Technologies, as well as Bricoleur People. They discuss the complementary nature of professional tech services with people solutions and the onset of new AI technologies in the staffing industry. References: Website: http://www.bricoleurtech.com http://www.bricoleurpeople.com.au LinkedIn: https://www.linkedin...2025-03-1336 min

Outsource Accelerator Podcast with Derek GallimoreOA 529: The High-Growth, Tech-Enabled Outsourcing Startup - with Roland Polzin of Wing AssistantOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/529 Wing Assistant In this episode of the Outsource Accelerator Podcast, Derek catches up with Roland Polzin, the Co-Founder and CMO of Wing Assistant. Wing Assistant has grown to become an amazing global product in the staffing industry. The two talk about the company’s growth and how technology plays a central role in its strategy. References: Website: https://wingassistant.com/ LinkedIn: https://www.linkedin.com/in/rolandpolzin/ Start Outsour...2025-03-0643 min

Outsource Accelerator Podcast with Derek GallimoreOA 528: Building a Dominant Multilingual Contact Center & Platform - with Jackie Xu of CallnovoOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/528 Callnovo In this episode of the Outsource Accelerator Podcast, Derek is joined by Jackie Xu, CEO and Founder of Callnovo. Callnovo is celebrating its 20th year in business as one of the most prominent multilingual contact centers worldwide. The two discuss Callnovo’s history, its different operations, and how the firm welcomes the new AI revolution. References: Website: https://callnovo.com/ Email: info@callnovo.com Start Outsourc...2025-02-2748 min

Outsource Accelerator Podcast with Derek GallimoreOA_527: Global Expansion, M&A, AI & Future of Outsourcing - with Mike Larcher of OutsourcedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/527 Outsourced We find a familiar face on today’s episode with Mike Larcher, CEO of Outsourced. The Outsourced brand has grown, encompassing not just Philippine talent but now also sourcing from an additional five countries. He and Derek discuss Outsourced’s recent developments, the logistics of global expansion, and the implications of a growing AI presence in outsourcing. References: LinkedIn: https://www.linkedin.com/in/mike-larcher/ Website: https://outsourced.ph/ Email...2025-02-2049 min

Outsource Accelerator Podcast with Derek GallimoreOA 526: Building & Running Global Teams - With Brian Hunt of Kore BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/526 Kore BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Brian Hunt, CEO of Kore BPO. Kore BPO offers customized outsourcing solutions that are perfect for small businesses. They talk about Brian’s experience in different outsourcing locations, the mechanics and changes in the outsourcing industry, and their opinions on how AI can be integrated in the future. References: LinkedIn: https://www.linkedin.com/in/bhuntkore1/ Website: https...2025-02-1340 min

Outsource Accelerator Podcast with Derek GallimoreOA 525: The Offshoring Consultant & Recruitment Expert - with Amy Skinner of Frank ConsultOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/525 Frank Consult In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Amy Skinner of Frank Consult. A veteran recruiter, Amy now serves as the firm’s Director and Offshore Consultant. They talk about how Amy and Frank Consult help companies get set up for offshore services through consultation and recruitment services, as well as some of Amy’s experiences in the outsourcing industry. References: LinkedIn: https://www.linkedin.com/in/askinner1/ ...2025-02-0639 min

Outsource Accelerator Podcast with Derek GallimoreOA 524: Outsourced Tech Development for the Healthcare Industry - with Tatsiana Kirimava of OrangesoftOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/524 Orangesoft In this episode of the Outsource Accelerator Podcast, Derek speaks with Tatsiana Kirimava, CEO and Co-Founder of Orangesoft. Orangesoft provides software development for healthcare companies. They discuss Orangesoft’s healthcare tech niche, the advantage of borderless hiring, and the impact that AI could have on the software scene. References: Website: https://orangesoft.co/ LinkedIn: https://www.linkedin.com/in/tatsianakirimava/ Start Outsourcing Outsource Accelerator can help you transform your b...2025-01-3042 min

Outsource Accelerator Podcast with Derek GallimoreOA 523: Will AI Voice Bots Decimate the Call Center Industry? With Evan Ratliff of Shell GameOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/523 Shell Game This week sees a unique guest join the podcast. Derek speaks with Evan Ratliff, an author, journalist, and creator and host of the podcast series, Shell Game. Through his podcast, Evan explores the recent explosion of AI voicebots, a phenomenon that the outsourcing industry is already familiar with. References: Website: https://www.shellgame.co/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in to...2025-01-2352 min

Outsource Accelerator Podcast with Derek GallimoreOA 522: Perfecting Sales & Building Strong Teams - with Daniel Seligman of TalentlyOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/522 Talently “Sales [is] a huge asset to anybody, whether it’s in business or in life. It’s something that everyone should invest in and learn.” It’s certainly a dive into sales talk with this week’s episode of the Outsource Accelerator Podcast. Derek speaks with Daniel Seligman, the CEO and Founder of Talently, which offshores South African talent. They converse about how Daniel brought his sales background into the outsourcing industry and how Talently delive...2025-01-161h 01

Outsource Accelerator Podcast with Derek GallimoreOA 521: Leading 58,000 Employees to Success - with Shamita Mukherjee of InfosysOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/521 Infosys In this episode of the Outsource Accelerator Podcast, Derek speaks with Shamita Mukherjee, the Chief Human Resources Officer at Infosys. Infosys is an Indian-based outsourcing firm that is one of the largest in the world. The company flaunts a total workforce of 58,000 staff and a market cap of about a hundred billion dollars. They discuss Shamita’s role in handling employees across multiple locations, adapting to new technologies, and their recent win at the Outso...2025-01-0932 min

Outsource Accelerator Podcast with Derek GallimoreOA 520: Outsourcing Adoption, Globalization and AI - with Donovan Lazar of PrimeSyncOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/520 PrimeSync In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Donovan Lazar, the SVP of Sales at PrimeSync. They talk about the growth of outsourcing and how more companies are becoming open to the idea of hiring offshore workers. They also touch on Donovan’s thoughts regarding AI’s impact and potential. References: Website: https://www.primesync.co/ Email: donovan@primesync.co Start Outsourcing Outsource...2024-12-1947 min

Outsource Accelerator Podcast with Derek GallimoreOA 519: Is Kenya the Next Outsourcing Hot Spot? With John Mamboleo of VIZX GlobalOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/519 VIZX Global Amidst the pool of well-known outsourcing destinations like India and the Philippines, countries like Kenya lie in wait for their turn in the spotlight. In this episode of the Outsource Accelerator Podcast, Derek speaks with John Mamboleo, the Chief Executive Officer of VIZX Global. Their talk mostly revolves around how Kenya is an undiscovered hub for outsourcing that nevertheless offers plenty of opportunities for both its workers and business clients. Refer...2024-12-1238 min

Outsource Accelerator Podcast with Derek GallimoreOA 518: The Future of Multi-Lingual & Translation - with Paul McManus of XTENSOSOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/518 XTENSOS In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Paul McManus, the founder, owner, and CEO of XTENSOS. They discuss his experience in the field of translation and multilingual services, as well as how new technologies can be utilized to drive the industry forward. References: Website: https://xtensos.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch...2024-12-0549 min

Outsource Accelerator Podcast with Derek GallimoreOA 517: Investing in Team & Community - with Lovely Gacho of SixEleven BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/517 SixEleven BPO In this week’s episode of the Outsource Accelerator Podcast, Derek catches up again with SixEleven BPO, this time speaking with Lovely Gacho, its Chief Support Officer. They discuss SixEleven’s recent growth and activities, its initiatives in learning and training, and keeping up with new technology in the outsourcing world. References: Website: https://www.sixelevenbpo.com/ Email: ljgacho@sixelevencenter.com LinkedIn: https://www.linkedin.com/in/lovely-g...2024-11-2831 min

Outsource Accelerator Podcast with Derek GallimoreOA 516: A People-First Approach to Outsourcing Excellence - with Jessica Calise of OP360Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/516 OP360 In this episode of the Outsource Accelerator Podcast, Derek speaks with Jessica Calise, the Vice President of Marketing for OP360. OP360 has been on the podcast several times over the years and is now proud to celebrate its win in the Outsourcing Impact Review 2024. References: Website: https://www.op360.com/ LinkedIn: https://www.linkedin.com/company/op360/ Start Outsourcing Outsource Accelerator can help you transf...2024-11-2148 min

Outsource Accelerator Podcast with Derek GallimoreOA 515: Positive Impact Outsourcing Firm Hiring from 192 Countries - with Geoff Hucker of Work for ImpactOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/515 Work for Impact In this episode of the Outsource Accelerator Podcast, Derek speaks with Geoff Hucker, Founder and CEO of Work for Impact. Geoff tells his story about starting his humanitarian efforts in underserved communities and then eventually evolving his work into an outsourcing venture. References: Website: https://www.workforimpact.com/ LinkedIn: https://www.linkedin.com/in/geoff-hucker/?originalSubdomain=hk Email: geoff@workforimpact.com Start...2024-11-1441 min

Outsource Accelerator Podcast with Derek GallimoreOA 514: Is AI Outsourcing’s Biggest Threat or Opportunity? With Daniel Duggan of Acquire AIOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/514 Acquire AI Perhaps no technological innovation has rocked the world so heavily as the introduction of artificial intelligence (AI). Within months, it seemed every company had an AI-related product. Many organizations were also keen to incorporate AI, seemingly without proper concern of how to implement it effectively. In this episode of the Outsource Accelerator Podcast, Derek speaks with Daniel Duggan, the Operations Manager of Acquire AI, a branch of Acquire BPO. They discuss Acq...2024-11-0741 min

Outsource Accelerator Podcast with Derek GallimoreOA 513: Vietnam Outsourcing Insights - with Thuy Doan of InnovatureOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/513 Innovature In this week’s episode of the Outsource Accelerator Podcast, Derek welcomes Thuy Doan, Founder and CEO of Innovature. Innovature is making a significant impact in the outsourcing sector, specializing in areas such as customer service, accounting and finance, business intelligence, and analytics. Derek and Thuy delve into the rapid growth of Vietnam's outsourcing industry, exploring its unique strengths and challenges. They also discuss how Innovature is strategically adapting to the ever-evolving outsourcing landscape. 2024-10-3136 min

Outsource Accelerator Podcast with Derek GallimoreOA 512: Expanding Business From VAs to Offshore Professionals - with Yuval Cohen of VameOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/512 VAme In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yuval Cohen, founder and CEO of VAme. Yuval grew his career from building a team of virtual assistants for his employer to eventually managing his own outsourcing firm. VAme now supplies VAs and generalist roles for businesses globally. References: Website: https://vame.io/ Email: yuval@vame.io Start Outsourcing Outsource Accelerator can help you tra...2024-10-2447 min

Outsource Accelerator Podcast with Derek GallimoreOA 511: An Outsourcing Firm in Gaza, Palestine. The Destruction and Rebirth of a Mission - with Saady Lozon of BPO ZonesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/511 BPO Zones Palestine might not be the first place you think of when outsourcing. But despite the turmoil the nation has faced, particularly in recent years, there have been those who have strived to establish their businesses and offer a glint of hope for the people. This unique episode of the Outsource Accelerator Podcast shines a light on one of them. Derek speaks with Saady Lozon, CEO and Founder of BPO ZONES and Executive Director of Unit On...2024-10-1744 min

Outsource Accelerator Podcast with Derek GallimoreOA 510: Building a Remote-Work Platform - with Maria Sucgang of RemotifyOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/510 Remotify In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Maria Sucgang, CEO and Co-Founder of Remotify. They discuss how her platform Remotify, is currently doing, new outsourcing opportunities, and the changes brought on by the rush of modern technologies. References: Website: https://remotify.ph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the res...2024-10-1036 min

Outsource Accelerator Podcast with Derek GallimoreOA 509: The Honest Truth About Outsourcing - with Russel Meiselman of Clark StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/509 Clark Staff In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Russell Meiselman, the President and Co-founder of Clark Staff. They talk about Clark Staff’s unique office setup, current struggles in the Western economy, and expectations when it comes to outsourcing. References: Website: https://clarkstaff.com/ Facebook Page: https://www.facebook.com/weareclarkstaff/ LinkedIn: https://www.linkedin.com/in/russellmeiselman Start O...2024-10-0358 min

Outsource Accelerator Podcast with Derek GallimoreOA 508: Outsourcing Services for Weak Economic Times - with Pavel Stepanov of VirtudeskOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/508 Virtudesk In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Pavel Stepanov, founder and CEO of Virtudesk. They discuss the nature of his company, how they adjusted to continue services during slow economic periods, and how their product has evolved to meet changing needs. References: Website: https://myvirtudesk.ph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use...2024-09-2638 min

Outsource Accelerator Podcast with Derek GallimoreOA 507: Building Processes for Top Team Performance - with Ben Shipley of Trust The ProcessOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/507 Trust The Process In this episode of the Outsource Accelerator Podcast, Derek speaks with Ben Shipley, the Chief Customer Officer at Trust the Process. They discuss the nature of outsourcing processes, the Australian business landscape, and current perceptions of offshoring. References: Website: https://ttp-outsourcing.com/ Email: ben@trusttheprocess.com.au Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use o...2024-09-1939 min

Outsource Accelerator Podcast with Derek GallimoreOA 506: Ultimate Nearshoring 5-Min from US Border - with Joe Andere of CallZentOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/506 CallZent In this episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Joe Andere, the CEO of CallZent. They discussed Joe’s 20-year call center experience, nearshoring to Mexico, average salaries, and outsourcing’s impact on Tijuana’s economy. References: Website: https://callzent.com/contact-us/ Email: joe@callzent.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use on...2024-09-1239 min

Outsource Accelerator Podcast with Derek GallimoreOA 505: Building an Operating System for the Outsourcing Industry - with Andy Schachtel of SourcefitOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/505 Sourcefit In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed back Andy Schachtel, President and CEO of Sourcefit. Sourcefit is among the leading offshoring providers in the market. With operations across multiple countries and a focus on innovation, Sourcefit offers a unique perspective on industry trends and challenges. Andy shared a few eye-openers about the current state and future of outsourcing. He also discussed how Sourcefit’s operating system sets the company apart...2024-09-0541 min

Outsource Accelerator Podcast with Derek GallimoreOA 504: Outsourcing Employee Builds Own Firm - with Earl Palanca of Digital Consulting PHOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/504 Digital Consulting PH In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Digital Consulting PH’s COO, Earl Palanca. Digital Consulting PH specializes in providing top-of-the-line Filipino talents to global businesses. Derek and Earl talked about Digital Consulting, the importance of building personal client relationships while valuing staff, and the impact of AI on the outsourcing industry. References: Website: https://digitalconsult.ph/ Start Outsourcing Outsource Acceler...2024-08-2929 min

Outsource Accelerator Podcast with Derek GallimoreOA 503: The Data and Content KPO Powering Big Business - with Vlad Zulueta of InnodataOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/503 Innodata In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Vlad Zulueta, the Project Manager for Strategic Management at Innodata. Derek and Vlad discussed Innodata, global employment, artificial intelligence, and protecting customer data. References: Website: https://innodata.com/ LinkedIn: https://ph.linkedin.com/company/innodata-inc- Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or us...2024-08-2237 min

Outsource Accelerator Podcast with Derek GallimoreOA 502: Getting Recruitment Right with Proven Aptitude Testing & Data - with Stephane Rivard of HiringBranchOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/502 HiringBranch In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Stephane Rivard, the CEO and Co-Founder of HiringBranch. HiringBranch is an AI-powered hiring assessment platform. Derek and Stephane discussed HiringBranch, measuring recruitment success, and artificial intelligence. References: Email: stephane@hiringbranch.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below...2024-08-1536 min

Outsource Accelerator Podcast with Derek GallimoreOA 501: Remote Work Vs Outsourcing - with Deniero B of The Remote CEO ShowOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/501 The Remote CEO Show This week, Derek is interviewed by Deniero Bartolini, host of The Remote CEO Show. They cover the advantages of working onsite, training potential entrepreneurs, and discuss the process of building a worthwhile team. References: LinkedIn: https://www.linkedin.com/in/derek-gallimore/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Busin...2024-08-0829 min

Outsource Accelerator Podcast with Derek GallimoreOA 500: High-Growth Outsourcing, Strategic Partnerships & Cutting Edge Tech - with Megan Bassler of OP360Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/500 OP360 Megan Bassler, OP360’s VP of Strategic Partnerships, joined Derek Gallimore on the 500th episode of the Outsource Accelerator Podcast. They discussed OP360’s growth, strategic partnerships, and utilizing AI for an efficient customer experience. References: Website: https://www.op360.com/ LinkedIn: https://www.linkedin.com/in/megan-lyn-vonderach/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of...2024-08-0144 min

Outsource Accelerator Podcast with Derek GallimoreOA 499: Building an Outsourcing Ecosystem for Software Engineers - with Fred Joye of Arcanys VenturesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/499 Arcanys Ventures Fred Joye, Co-Founder of Arcanys, joined Derek Gallimore in this week’s episode of the Outsource Accelerator Podcast. They discussed Arcanys and Arcanys Ventures, winning the Outsourcing Impact Review 2023, and the firm’s initiatives for its employees and its community, including the Arcanys Early Learning Foundation. References: Website: https://www.arcanys.com/ LinkedIn: https://au.linkedin.com/in/fredjoye Start Outsourcing Outsource Accelerator can help you tra...2024-07-2540 min

Outsource Accelerator Podcast with Derek GallimoreOA 498: Opportunistic Outsourcing to 500 Staff in 4 Years - with Zana Gawan-Taylor of BSA SolutionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/498 BSA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed Zana Gawan-Taylor, the CEO of BSA Solutions. BSA Solutions is a dynamic outsourcing firm with offices in Malaysia and The Philippines. References: Email: zana.gawan-taylor@bsasolutions-inc.com Website: https://bsa-solutions.com/ LinkedIn: https://www.linkedin.com/in/zana-gawan-taylor/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in to...2024-07-1839 min

Outsource Accelerator Podcast with Derek GallimoreOA 497: Offshore Developers with a Purpose - with Pablo Velasquez of Betterway DevsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/497 Betterway Devs In this podcast episode, Derek talked with Pablo Velasquez, the Founder of Betterway Devs. Derek and Pablo discussed the company’s business model, investing in Latin American talent, and the web development job market. References: Email: pablo@betterway.dev Website: https://www.betterway.dev/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resour...2024-07-1136 min

Outsource Accelerator Podcast with Derek GallimoreOA 496: Outsourcing To Africa: Business & Impact - with Valerie Bowden of CRDLEOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/496 CRDLE In this episode of the Outsource Accelerator Podcast, Derek is joined once again by Valerie Bowden, the Founder and CEO of CRDLE. They discussed remote work and staff augmentation, the positive impact of outsourcing, and CRDLE winning the OIR Award for Diversity, Equity, and Inclusion. References: LinkedIn: https://www.linkedin.com/in/valeriebowden/ Website: https://www.crdle.com/ Start Outsourcing Outsource Accelerator can help you transform you...2024-07-0438 min

Outsource Accelerator Podcast with Derek GallimoreOA 495: Defining Next-Gen Outsourcing - with Nick Ogden of Offshore MVPOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/495 Offshore MVP In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore speaks with Nick Ogden. Nick is currently the General Manager of Offshore MVP, a trusted outsourcing provider based in Clark, Pampanga, Philippines. Derek and Nick discussed the latter’s sales and outsourcing background, the shift from selling products to services, and the recent merger of Extenda Outsourcing and Offshore MVP. References: Email: nick@findyourmvp.com Website: https://www.of...2024-06-2736 min

Outsource Accelerator Podcast with Derek GallimoreOA 494: The Entrepreneurial Journey of Outsourcing - with Mathieson Moller of Apex OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/494 APEX Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mathieson Moller. He is the Founder and Director of APEX Outsourcing. They talk about Mathieson’s young start as a director in the outsourcing sphere and the learnings he’s made leading APEX Outsourcing. References: Email: mathieson.moller@apexoutsourcing.co LinkedIn: https://www.linkedin.com/in/mathieson-moller/ Website: https://www.apexoutsourcing.co/ St...2024-06-2033 min

Outsource Accelerator Podcast with Derek GallimoreOA 493: Outsourcing Begins with Strong Recruitment & HR Principles - with Angela McDonald of DeployedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/493 Deployed In this week’s episode of the Outsource Accelerator Podcast, Derek spoke with Angela McDonald, Deployed's Chief Commercial Officer (CCO). Derek and Angela discussed using AI for job descriptions, managing client and employee expectations, and why AI will not replace human employees. References: Email: angela@deployedstaff.com Website: https://deployedstaff.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now...2024-06-1341 min

Outsource Accelerator Podcast with Derek GallimoreOA 492: Gurmeet Judge - Encompass Solutions / Business Leadership PodcastOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/492 Encompass Solutions / Business Leadership Podcast In this week’s episode, Derek joins Gurmeet Judge of the Business Leadership Podcast. Gurmeet is a successful businessman and the founder and CEO of Encompass Solutions, an IT services and consulting firm. Derek shares his insight, excitement, and expertise about the benefits of outsourcing and building teams composed of global talent. References: Email: derek@outsourceaccelerator.com Start Outsourcing Outsource Accelerator can help yo...2024-06-0647 min

Outsource Accelerator Podcast with Derek GallimoreOA 491: High Growth Ethical Outsourcing at Scale - with Mari Parker of Boldr ImpactOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/491 Boldr Impact In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mari Parker, the President and COO of Boldr Impact. They discuss Boldr Impact’s efforts to manage an ethical outsourcing culture, the perceptions of the outsourcing industry as “unethical,” and new technology that’s disrupting the scene. References: Website: https://boldrimpact.com/ LinkedIn: https://www.linkedin.com/in/mari-parker-8590581/ Start Outsourcing Outsource Accel...2024-05-3044 min

Outsource Accelerator Podcast with Derek GallimoreOA 490: Pivoting from Staff Leasing to Managed Solutions - with Yassin Shaar of Origo BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/490 Origo BPO In this week's episode of the Outsource Accelerator Podcast, Derek welcomes back Yassin Shaar, who has recently become the CEO of Origo BPO. Origo BPO specializes in delivering tailored managed solutions for mid-market field services companies. Yassin discussed how the global pandemic has transformed the outsourcing industry. He also elaborated on Origo BPO’s strategic shift from offering seat leasing to adopting a managed solutions model that guarantees results. References: Web...2024-05-2342 min

Outsource Accelerator Podcast with Derek GallimoreOA 489: The Rise of Offshore Accounting - with Atty. Jose Calsas, Jr. of D&V PhilippinesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/489 D&V Philippines In this episode of the Outsource Accelerator Podcast, Derek speaks with Atty. Jose Calsas, Jr. of D&V Philippines. He is the company’s Chief Financial Officer and VP for Global Operations. They talk about outsourced accounting, Philippine accounting practices, and new technology that’s disrupting financial processes. References: Website: https://www.dvphilippines.com/ LinkedIn: https://www.linkedin.com/company/d%26v-philippines Start Outsourcing Outsource...2024-05-1654 min

Outsource Accelerator Podcast with Derek GallimoreOA 488: Fiji Embraces Outsourcing for Future Economy - with Kamal Chetty of Investment FijiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/488 Investment Fiji In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Kamal Chetty. Kamal is the Chief Executive Officer of Investment Fiji, an organization dedicated to promoting investments and industry developments for the country. They discuss the country’s fast-emerging outsourcing industry, Investment Fiji’s role, and the potential that this often-overlooked nation holds. References: Website: https://www.investmentfiji.org.fj/ LinkedIn: https://www.linkedin.com/company/in...2024-05-0938 min

Outsource Accelerator Podcast with Derek GallimoreOA 487: The ‘AirBNB of Call Centers’ - with Claas van Delden of yoummdayOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/487 yoummday In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Claas van Delden, the Chief Growth Officer for the yoummday platform. They chat about the yoummday model, the experience of managing a freelancer workforce, and perspectives on the current AI revolution. References: Website: https://www.yoummday.com/en LinkedIn: https://www.linkedin.com/company/yoummday-gmbh/ Start Outsourcing Outsource Accelerator can help you transform your bu...2024-05-0247 min

Outsource Accelerator Podcast with Derek GallimoreOA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMiiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/486 MultiplyMii In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yoni Kozminski, the Co-Founder and CEO at both MultiplyMii and Escala. They go into the nature and services of each company and even discuss how outsourcing has impacted the e-commerce scene. References: Website: https://www.multiplymii.com/ https://www.weareescala.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch n...2024-04-2557 min

Outsource Accelerator Podcast with Derek GallimoreOA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine AssociationOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ongoing war. References: Website: https://itukraine.org.ua/en/home/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the res...2024-04-1838 min

Outsource Accelerator Podcast with Derek GallimoreOA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic ArtistsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freelancers. They discuss the nature of the PGA group, the current freelancing setting, and how the creatives navigate the industry. References: FB: https://www.facebook.com/groups/PhilippineGraphicArtists/ LI: https://www.linkedin.com/in/caphernandez/ Sta...2024-04-1132 min

Outsource Accelerator Podcast with Derek GallimoreOA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns in the call center industry, WOW24-7's notable achievement in terms of agent retention, and insights into Artificial Intelligence (AI). References: Web: https://wow24-7.io/ Start Outsourcing Outsource Acce...2024-04-0440 min

Outsource Accelerator Podcast with Derek GallimoreOA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of ReliasourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality expectations when it comes to outsourcing, and the continuously changing market. References: Web: https://www.reliasourcing.com/ Email: amir@reliasourcing.com LI: https://www.linkedin.com/in/amirborsok/ Start Outsourcing Outsource Accelerator can help you tr...2024-03-2138 min

Outsource Accelerator Podcast with Derek GallimoreOA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and Sondre discussed SafetyWing’s vision for a "Country on the Internet," the challenges ahead, and how these things will shape the future of remote work. References: Web: https://safetywing.com/ Start Outsourcing Outsource A...2024-03-1451 min

Outsource Accelerator Podcast with Derek GallimoreOA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPXOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a new cultural perspective of outsourcing. References: Web: https://catalystbpx.com/ Email: alex@catalystbpx.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in...2024-03-0751 min

Outsource Accelerator Podcast with Derek GallimoreOA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite OfficeOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, and how the Philippines remains one of the best outsourcing destinations. References: Web: https://www.satelliteoffice.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or...2024-02-2938 min

Outsource Accelerator Podcast with Derek GallimoreOA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoadsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David shares his knowledge and different strategies used to generate leads and improve B2B sales, as well as how the sales industry has changed over time. References: Web: https://salesroads.com/ Start Outsourcing O...2024-02-2250 min

Outsource Accelerator Podcast with Derek GallimoreOA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures PodcastOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journey of acquiring and growing businesses. The conversation explored A.J.'s experiences with outsourcing in his own firms and through his consultancy work. References: Podcast: https://beyond8figures.com/ LI: https...2024-02-1547 min

Outsource Accelerator Podcast with Derek GallimoreOA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of OutsourcedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the organization to focus solely on outsourced services. References: W: https://outsourced.ph/ E: mike@outsourced.ph Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get i...2024-02-0842 min

Outsource Accelerator Podcast with Derek GallimoreOA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual LatinosOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s outsourcing industry, and how their firm has adapted to set itself apart. References: W: https://www.virtuallatinos.com/ LI: https://www.linkedin.com/in/jaimenacach Start Out...2024-02-0137 min

Outsource Accelerator Podcast with Derek GallimoreOA 474: Doing Outsourcing Right - with Dean Pascoe of BoomeringOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metro Manila. Throughout the conversation, Dean shared his extensive insights gained from years of experience in the industry. It also covered various aspects of Dean's company’s journey. References: W: https://boomering.ph/ E: dean@b...2024-01-2537 min

Outsource Accelerator Podcast with Derek GallimoreOA 473: From Outsourcing Executive to BPO Founder - with Timothy Witucki of Omada OneOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/473 Omada One In this week's podcast episode, Derek Gallimore talked to Timothy Witucki, the CEO and Co-founder of Omada One. The episode delves into Timothy's journey as he transitioned from being an industry executive to starting his own outsourcing venture in 2021. References: E: timothy@omadaone.com LI: https://www.linkedin.com/in/timothywitucki/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in tou...2024-01-1847 min

Outsource Accelerator Podcast with Derek GallimoreOA 472: An Operations Manager’s Perspective of Outsourcing - With Derline Perez of SixEleven BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/472 SixEleven BPO In this week's podcast episode, Derek Gallimore spoke to Derline Perez. Derline is an Operations Manager at SixEleven BPO, an outsourcing firm based in Davao, Philippines. The conversation begins with a focus on back-office operations and how it contribute to business success in the outsourcing industry. They also explore the benefits of such operations and their increasing significance in the outsourcing landscape. References: W: https://www.sixelevenbpo.com/ Star...2024-01-1131 min

Outsource Accelerator Podcast with Derek GallimoreOA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an outsourcing firm and Dom's extensive experience in the business. Additionally, they explored Dom's keen interest in automation and AI. References: LI: https://www.linkedin.com/in/domprocter/ E: dom@outsourcestaff.com.au ...2024-01-0441 min

Outsource Accelerator Podcast with Derek GallimoreOA 470: Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceComOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebranding to Select VoiceComm, the company’s expansion to Davao, and AI's impact on the call center industry. References: W: https://ebcallcenter.com/ E: https://www.linkedin.com/in/mark-alan-shapiro/ Start Outsourcing Outsour...2023-12-2135 min

Outsource Accelerator Podcast with Derek GallimoreOA 469: Bangladesh’s Booming Outsourcing Industry - with BACCO President Wahid SharifOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolution over the past 10 to 15 years and its growth and development. References: W: https://bacco.org.bd/ E: president@bacco.org.bd Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get...2023-12-1440 min

Outsource Accelerator Podcast with Derek GallimoreOA 468: Interview with Derek: Outsourcing, Ethics, Africa & Opportunity - with Valerie Bowden of CRDLE.comOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on outsourcing staffing. The episode explored Derek's insights on outsourcing opportunities, especially in developing countries in the continent. References: LI: https://ph.linkedin.com/in/derek-gallimore E: info@outsourceaccelerator.co...2023-12-0736 min

Outsource Accelerator Podcast with Derek GallimoreOA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik.Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The discussion covered Kuubiik's unique approach in the offshoring market and how it differs from traditional models. References: Web: https://kuubiik.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get...2023-11-3038 min

Outsource Accelerator Podcast with Derek GallimoreOA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VAOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeeping, content creation, and marketing, among others. Derek and Catherine discussed US businesses’ perception of offshore staffing, and the adoption of this strategy among small businesses. References: Web: https://www.20four7va.com FB...2023-11-2342 min

Outsource Accelerator Podcast with Derek GallimoreOA 465: Mastering Culture Across Six Countries - with Spencer Cannon of BuweloOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon discussed the complexities of running a company with a diverse workforce across different nations. References: Email: spencercannon@buwelo.com LI: https://www.linkedin.com/in/spencercannon/ Start Outsourcing Outsource Acce...2023-11-1641 min

Outsource Accelerator Podcast with Derek GallimoreOA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing AssistantOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolution. Piash discusses their company's approach to AI and commitment to creating new tools and services that empower clients to develop their businesses rather than simply offering staffing solutions. References: Web: https://wingassistant.com/ Email: pia...2023-11-0942 min

Outsource Accelerator Podcast with Derek GallimoreOA 463: High-Performance Offshore Staff - with Dan Roggenkamp of Set Up My OffshoreOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippines. The episode explored Dan's expertise and its application to the outsourcing industry. References: Web: https://setupmyoffshore.com.au/ Email: dan@setupmyoffshore.com.au Start Outsourcing Outsource Accelerator can help you transform your...2023-11-0246 min

Outsource Accelerator Podcast with Derek GallimoreOA 462: Nearshore LatAm IT Developers from Colombia – with Paula Tellez of BetterWay DevsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/462 BetterWay Devs In this podcast episode, Derek Gallimore spoke to Paula Tellez, the Marketing and Sales Lead at BetterWay Devs, a Colombia-based company. BetterWay Devs specializes in IT development and other technical roles, strongly emphasizing nearshoring to the U.S. They primarily recruit their staff from Colombia, Peru, and Brazil. References: Web: https://www.betterway.dev/ Email: ptellez@betterway.dev Start Outsourcing Outsource Accelerator can help you tran...2023-10-2641 min

Outsource Accelerator Podcast with Derek GallimoreOA 461: From Upwork Freelancer to Employer of 350 Staff - with Harold Rey Ladaran of SPLACE BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/461 SPLACE BPO In this podcast episode, Derek Gallimore spoke with Harold Ray Ladaran, the CEO and Founder of SPLACE BPO, based in Davao City, Philippines. Harold started his journey from working in a call center. SPLACE is now expected to reach 500 headcount by the end of the year. References: Web: https://splacebpo.com/ LI: https://www.linkedin.com/company/splacedavao FB: https://www.facebook.com/SPLACEDVO Upwork: htt...2023-10-1937 min

Outsource Accelerator Podcast with Derek GallimoreOA 460: Leading Egypt’s Big Outsourcing Opportunity with Rasha Ezz Eldin of XceedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/460 Xceed In this podcast episode, Derek Gallimore talks to Rasha Ezz Eldin, the sales and marketing director at Xceed, a company based in Egypt with facilities in Mauritius and Morocco. Derek and Rasha discussed the demand for Arabic language services, the role of AI and automation in the outsourcing industry, and Xceed's impressive growth. References: Web: https://www.xceedcc.com LI: https://www.linkedin.com/in/rasha-ezz-8521092/ Start Outs...2023-10-1238 min

Outsource Accelerator Podcast with Derek GallimoreOA 459: Optimizing the Virtual Assistant Model - with Barbara Turley of The Virtual HubOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from others in the industry, with a unique system for recruiting, onboarding, and training virtual assistants before deploying them to clients. References: Web: https://www.thevirtualhub.com LI: https://www.linkedin.com/in/barbara-turley/ Sta...2023-10-0550 min

Outsource Accelerator Podcast with Derek GallimoreOA 458: Businesss Process Innovation (BPI) - with Rain Abueg of iCXeedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/458 iCXeed In this week's episode, Derek Gallimore talks with Rain Abueg, the co-founder and Chief Culture Officer of iCXeed. iCXeed is a customer experience outsourcing firm located in the Philippines. Rain's discussess how their "work from anywhere" approach underscores their unique company philosophy and its role in shaping their organizational culture. References: FB: https://www.facebook.com/iCXeed LI: https://www.linkedin.com/company/icxeed/ IG: https://www.instagram.co...2023-09-2844 min

Outsource Accelerator Podcast with Derek GallimoreOA 457: Understanding IT Engineering Outsourcing - with Alejandro Oses of RootstackOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/457 Rootstack In this podcast episode, Derek Gallimore welcomes Alejandro Oses – the CEO of Rootstack, an IT engineering outsourcing firm based in Panama. They discuss various aspects of IT outsourcing, including how to choose the right IT service provider, client engagement in IT outsourcing, and what is the better choice for hiring staff is it individual or teams. References: W: https://rootstack.com/en LI: https://www.linkedin.com/in/alejandrooses/ 2023-09-2135 min

Outsource Accelerator Podcast with Derek GallimoreOA 456: Scaling Location-Independent CX Expertise - with Alex Holmes of Influx.comOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/456 Influx.com For this week's episode, Derek delves into the intricacies of the CX industry through the lens of Alex Holmes, the Chief Growth Officer of Influx.com. References: E: alex.holmes@influx.com LI: https://www.linkedin.com/in/mralexholmes/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outs...2023-09-1444 min

Outsource Accelerator Podcast with Derek GallimoreOA 455: Scaling The Gig Economy For Enterprise Contact Solutions - with Courtney Meyers of Omni InteractionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/455 Omni Interactions In this episode, Derek has a conversation with Courtney Meyers, co-CEO of Omni Interactions — a CX outsourcing provider based in CO, USA. They discuss how Omni Interactions utilizes the gig economy model, how gig workers can go beyond customer support, and the future of gig work. References: Web: https://omniinteractions.com/ E: courtney.meyers@oiteam.com Start Outsourcing Outsource Accelerator can help you transform your busin...2023-09-0743 min

Outsource Accelerator Podcast with Derek GallimoreOA 454: AI Enhanced Outsourcing Solutions - with Indu Badlani of Staffing ExpertOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/454 Staffing Expert Derek speaks with Indu Badlani, the CEO of Staffing Expert, a BPO firm based in New York. They discuss Staffing Expert’s business, the strength of the Filipino talent pool, and empowering an AI-enabled workforce toward global collaboration. References: Web: https://www.staffingexpert.com/ LI: https://www.linkedin.com/in/indu-badlani-b8408025/ E: indu@staffingexpert.com Start Outsourcing Outsource Accelerator can help you transform your b...2023-08-3122 min

Outsource Accelerator Podcast with Derek GallimoreOA 453: Business Coaching, Building Strong Processes & Offshoring - with Gene Bohensky of Archers Contact SolutionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/453 Archers Contact Solutions This week Derek talks to Gene Bohensky, the chief executive officer of Archers Contact Solutions. During their 48-minute conversation, Derek and Gene delve into business coaching and its efficacy in addressing individual business requirements. Additionally, their discussion encompasses the realm of Philippine outsourcing, highlighting the exceptional skills and work ethic demonstrated by Filipino professionals. References: Web: http://archerscontactsolutions.com/ E: gene@archerscontactsolutions.com Star...2023-08-2455 min

Outsource Accelerator Podcast with Derek GallimoreOA 452: Managing Tech, Developers & AI in Business - with Vadim Peskov of DiffcoOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/452 Diffco In this episode of the Outsource Accelerator podcast, Derek Gallimore talks with Vadim Peskov, co-founder of Diffco, about the nature of managing staffing, projects, and AI for their clients. Established in 2008, Diffco provides a mix of models for clients, including full teams, project work, and staff augmentation. References: Web: https://diffco.us/ LI: https://www.linkedin.com/in/vadimpeskov/ T: https://twitter.com/vadimpeskov Start Outs...2023-08-1746 min

Outsource Accelerator Podcast with Derek GallimoreOA 451: Exploring Nepal’s Outsourcing Industry & Potential - with Ryan Shrestha of AppSkillOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/451 AppSkill In this episode, Derek speaks with Ryan Shrestha, CEO and founder of AppSkill — a recruitment agency based in Australia. They discuss what the economy, job market, and outsourcing in Nepal currently look like. References: LI: Ryan Shrestha W: https://appskill.com.au/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. 2023-08-1038 min

Outsource Accelerator Podcast with Derek GallimoreOA 450: Setting Global Standards for Outsourcing - with Kerry Hallard of Global Sourcing Association UK (GSA)Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/450 Global Sourcing Association UK (GSA) In this episode, Derek speaks with Kerry Hallard, CEO of the Global Sourcing Association (GSA) and Chairperson of the Global Technology & Business Services Council (GT&BSC). References: Kerry LI: https://www.linkedin.com/in/kerry-hallard/ GSA LI: https://www.linkedin.com/company/gsa-uk/ W: https://gtbsc.org/ W: https://www.gsa-uk.com/ Start Outsourcing Outsource Accelerator can help you transform you...2023-08-0345 min

Outsource Accelerator Podcast with Derek GallimoreOA 449: The Journey of a UK/Pakistan Outsourcing Startup - with Ali Afzal of Winnors Remote StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/449 Winnors Remote Staff In this episode, Derek talks to Ali Afzal, the founder and head of Winnors Remote Staff—an outsourcing company that helps SMEs scale up their operations. In Derek’s 48-minute chat with Ali, they exchange conversations about the foundation of Winnors Remote Staff, the challenges of setting this company up, the remote work, and the benefits and downsides of outsourcing. References: E: a.afzal@winnors.co.uk W: Wi...2023-07-2749 min

Outsource Accelerator Podcast with Derek GallimoreOA 448: Sri Lanka’s Outsourcing Industry - with SLASSCOM’s Chairman, Ashique AliOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/448 SLASSCOM In this episode, Derek Gallimore talks with SLASSCOM chairman Ashique Ali to learn about the Sri Lankan outsourcing industry. SLASSCOM, or the Sri Lanka Association for Software and Services Companies, has over 400 members and employs around 145,000 people. References: E: info@slasscom.lk W: SLASSCOM Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the...2023-07-2044 min

Outsource Accelerator Podcast with Derek GallimoreOA 447: Startup Founder to Outsourcing - with NeoWork CEO Joshua EidelmanOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/447 NeoWork In this episode, Derek speaks with Joshua Eidelman, co-founder and CEO of NeoWork. The company provides outsourcing solutions for operations and animation. They discuss how Joshua got into outsourcing, fostering a good workplace environment, outsourcing in the Philippines vs. Colombia, and NeoWork’s future plans. References: E: joshua@neowork.com W: Neowork LI: Joshua Eidelman Start Outsourcing Outsource Accelerator can help you transform your busin...2023-07-1325 min

Outsource Accelerator Podcast with Derek GallimoreOA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplusOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446 GQ Fu and LTVplus GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service. It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers. LTVplus aims to und...2023-07-0645 min

Outsource Accelerator Podcast with Derek GallimoreOA 445: Remote EOR Startup Success - with Maria Sucgang of Remotify.phOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/445 Maria Sucgang of Remotify.ph In this episode, Derek speaks with Maria Sucgang, founder and CEO of Remotify.ph, a remote-based Employer of Record (EOR). They discuss Remotify’s background, remote work, and how the world’s view of outsourcing is changing. References: E: maria@remotify.ph W: https://remotify.ph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use o...2023-06-2935 min