Derek Gallimore - Podcast Details

Shows

Outsource Accelerator Podcast with Derek Gallimore OA 573: Inside Outsourcing (full audiobook) - Chapter 3.2 Criticisms of OutsourcingOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 573 - Chapter 3.2 Criticisms of Outsourcing If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World Ou...

2026-01-281h 05

Outsource Accelerator Podcast with Derek Gallimore OA 572: Inside Outsourcing (full audiobook) - Chapter 2.6 About Virtual Assistants, & Chapter 3.1 The Bad Boy of BusinessOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 572 - Chapter 2.6 About Virtual Assistants, & Chapter 3.1 The Bad Boy of Business If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Gl...

2026-01-2242 min

Outsource Accelerator Podcast with Derek Gallimore OA 571: Inside Outsourcing (full audiobook) - Chapter 2.5 How Much Should I Pay?Outsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 571 - Chapter 2.5 How Much Should I Pay? If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the Wo...

2026-01-151h 17

Outsource Accelerator Podcast with Derek Gallimore OA 570: Inside Outsourcing (full audiobook) - Chapter 2.4 The Outsourcing FirmsOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 570 - Chapter 2.4 The Outsourcing Firms If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World Ou...

2026-01-081h 04

Outsource Accelerator Podcast with Derek Gallimore OA 569: Inside Outsourcing (full audiobook) - Chapter 2.3 SMEs and BusinessOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: OA 569 Inside Outsourcing (full audiobook) - Chapter 2.3 SMEs and Business If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Ch...

2025-12-1835 min

Outsource Accelerator Podcast with Derek Gallimore OA 568 Inside Outsourcing (full audiobook) - Chapter 2.2 Constant ChangeOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 568 - Chapter 2.2 Constant Change If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World Outsourcin...

2025-12-1156 min

Outsource Accelerator Podcast with Derek Gallimore OA 567 Inside Outsourcing (full audiobook) - Chapter 1.5 Global Workforce, & Chapter 2.1 EmploymentOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: OA 567 Inside Outsourcing (full audiobook) - Chapter 1.5 Global Workforce, & Chapter 2.1 Employment If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employmen...

2025-12-0450 min

Outsource Accelerator Podcast with Derek Gallimore OA 566: Inside Outsourcing (full audiobook) - Chapter 1.4 Outsourcing In ConceptOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: OA 566: Inside Outsourcing (full audiobook) - Chapter 1.4 Outsourcing In Concept If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the Worl...

2025-11-2733 min

Outsource Accelerator Podcast with Derek Gallimore OA 565: Inside Outsourcing (full audiobook) - Chapter 1.3 Cooperation & CollaborationOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 565 - Inside Outsourcing (full audiobook) - Chapter 1.3 Cooperation & Collaboration If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Chan...

2025-11-2052 min

Outsource Accelerator Podcast with Derek Gallimore OA 564: Inside Outsourcing (full audiobook) - Chapter 1.2 Workforce MobilityOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 564 - Inside Outsourcing (full audiobook) - Chapter 1.2 Workforce Mobility If you’re tuning in for the first time, go back to Episode 563 to catch the book from the beginning. — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Cha...

2025-11-1334 min

Outsource Accelerator Podcast with Derek Gallimore OA 563: Inside Outsourcing (full audiobook) - Introduction, & Chapter 1.1 Evolution of BusinessOutsourcing podcast Learn more about this outsourcing podcast and Inside Outsourcing here: https://www.outsourceaccelerator.com/podcast/inside-outsourcing-podcast-series/ We’re publishing the entire book, Inside Outsourcing, written by Derek Gallimore, on this podcast feed over the coming weeks. This episode: Episode 563 - Introduction, & Chapter 1.1 Evolution of Business — — — About the book: Inside Outsourcing: How Remote Work, Offshoring & Global Employment is Changing the World Outsourcing has long been criticized for low wages and poor conditions, yet nearly every major company—from Apple to JP Morgan—depend...

2025-11-0621 min

Outsource Accelerator Podcast with Derek Gallimore OA 562: How AI & WFH are Impacting the Outsourcing Office Market - with Morgan McGilvray of Santos Knight FrankOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/562 Santos Knight Frank When outsourcing companies expand their teams, they also expand their physical space. But with both work-from-home (WFH) and artificial intelligence (AI) now shaping how outsourcing operates, what does that mean for commercial property demand? To find out, Derek spoke with Morgan McGilvray, Head of Office Leasing at Santos Knight Frank, who has spent more than 15 years working directly with outsourcing firms in Metro Manila. References: Website: https://www.santos.knightfrank.ph...

2025-10-3039 min

Outsource Accelerator Podcast with Derek Gallimore OA 561: The Operating System for BPOs & Offshore Teams - with Nir Yamin of Monday.comOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/561 Monday.com In this episode of the Outsource Accelerator Podcast, Nir Yamin from monday.com shares how the platform has become a cornerstone for the modern BPO industry. From flexible workflows to AI-powered tools, Nir explains how monday.com helps outsourcing firms streamline operations, improve visibility, and prepare for the next era of tech-enabled outsourcing. References: Website: https://monday.com/lang/en-ph/?utm_source=outsourceaccelerator.com&utm_medium=article LinkedIn: https://www...

2025-10-2341 min

Outsource Accelerator Podcast with Derek Gallimore OA 560: Outsourcing Veteran Focuses on Execution with Own Firm - with Chris Van Vladricken of ScalableOSOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/560 ScalableOS In this week’s episode, we dive into a bold entrepreneurial move made right when the world seemed to stop. When Chris Van Vladricken launched ScalableOS in 2020, he was already a long-time outsourcing leader with nearly two decades of experience in the Philippines. Founding a new company in the middle of the pandemic was a risk — but for Chris, it was an opportunity to build a better outsourcing model grounded in trust, performance, and execut...

2025-10-1638 min

Outsource Accelerator Podcast with Derek Gallimore OA 559: Empowering Latin American Professionals with Outsourcing Opportunities - with Jaime Nacach of Virtual LatinosOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/559 Virtual Latinos Outsourcing to Latin America is fast becoming a compelling alternative to traditional destinations — and no one embodies that shift more than Jaime Nacach, Founder & CEO of Virtual Latinos. In his own words and experience, Jaime explains how he turned pain points into opportunities and built a platform that bridges North American demand with Latino talent. References: Website: https://www.virtuallatinos.com/ Email: jaime@virtuallatinos.com Start Outsou...

2025-10-0949 min

Outsource Accelerator Podcast with Derek Gallimore OA 558: How E-commerce Experience Fueled an Outsourcing Journey – with Warren Walborn of Pentwater ConnectOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/558 Pentwater Connect Warren Walborn, President and CEO of Pentwater Connect, brings decades of business and outsourcing experience to the table. In this episode, he talks about his background in e-commerce, industry disruptions, and finding the best talent. References: Website: https://pentwaterconnect.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Ge...

2025-10-0236 min

Outsource Accelerator Podcast with Derek Gallimore OA 557: High-Value Outsourcing for SMBs - with Matt Hall of SolutionCXOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/557 SolutionCX Matt Hall, founder and CEO of SolutionCX, joins Derek to share his entrepreneurial journey, the challenges of setting up in the Philippines, and how his company is helping businesses navigate AI and the future of global outsourcing. References: Website: https://solutioncx.com/ Email: matt@solutioncx.com LinkedIn: https://www.linkedin.com/in/matthall5/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in...

2025-09-2539 min

Outsource Accelerator Podcast with Derek Gallimore OA 556: Cloudstaff CEO, Lloyd Ernst on Offshoring Essentials & Embracing AI TechOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/556 Cloudstaff In this week’s episode, we get to the center of transformation in outsourcing with Cloudstaff, a company that has grown into one of the leading providers of staff augmentation for SMEs. Its founder and CEO, Lloyd Ernst, has been in the industry long enough to see the cycles of hype, disruption, and reinvention. Lloyd shares Cloudstaff’s story, his perspective on technology and AI, and the challenges and opportunities facing the sector today. ...

2025-09-1747 min

Outsource Accelerator Podcast with Derek Gallimore OA 555: Exploring Lithuanian Talent & Outsourced Developer Services - with Max Golikov of SigliOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/555 Sigli In this week’s episode, we visit Lithuania, a small but highly capable country in Northern Europe that’s making waves in the software development space. Through conversation with Max Golikov, Chief Business Development Officer of Sigli, we explored how his company delivers outsourced development services, what makes Lithuania a strategic location for tech talent, and how artificial intelligence is changing the expectations of both engineers and clients. References: Website: https://www.sigli...

2025-09-1144 min

Outsource Accelerator Podcast with Derek Gallimore OA 554: Outsourcing Focused on Asian Market Demand - with Ajay Agarrwal of SummitNextOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/554 SummitNext Ajay Agarrwal, Founder and CEO of SummitNext joins the podcast to share his journey and insights into building a fast-growing outsourcing company headquartered in Malaysia. Ajay is a 25-year industry veteran and has grown SummitNext to focus on a mostly Asian-based clientele. References: Website: https://summitnext.com/en/ Email: info@summitnext.com LinkedIn: https://www.linkedin.com/in/ajagarwal/ Start Outsourcing Outsource Accelerator can help...

2025-09-0433 min

Outsource Accelerator Podcast with Derek Gallimore OA 553: Building AI Into Outsourcing Solutions - with Andy Schachtel of SourcefitOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/553 Sourcefit Artificial intelligence is shaking up the outsourcing industry, and Andy Schachtel, Founder and CEO of Sourcefit, is leaning into the change. Since starting Sourcefit in 2009, Andy has watched the industry evolve from cost-saving staff augmentation into a space where technology and people are inseparably linked. In this episode, he shares how Sourcefit is building AI solutions to complement its global outsourcing services and why the “future BPO” will always include humans in the loop. ...

2025-08-2855 min

Outsource Accelerator Podcast with Derek Gallimore OA 552: A Deloitte Spin-Out BPO Covering the African Continent — with Jan-Hendri Tromp of SoluGrowthOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/552 SoluGrowth In this week’s episode of the Outsource Accelerator Podcast, we are joined by Jan-Hendri Tromp, International Business Development Executive of SoluGrowth. Jan-Hendri, who also goes by JT, tells of how SoluGrowth grew out of Deloitte and into the outsourcing world of South Africa. References: Website: https://www.solugrowth.com/ LinkedIn: https://www.linkedin.com/in/jan-hendri-tromp-a87b5945/ Email: jhtromp@solugrowth.com Start Outsourcing Outsou...

2025-08-2246 min

Outsource Accelerator Podcast with Derek Gallimore OA 551: Redefining Offshoring, 10,000 Staff, & AI Dominance - with Scott Stavretis of Acquire IntelligenceOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/551 Acquire Intelligence Derek is joined by Scott Stavretis of Acquire Intelligence (formerly Acquire BPO) in this exciting episode of the Outsource Accelerator Podcast. Scott is the CEO and Co-Founder and has spent nearly two decades reshaping how companies think about outsourcing. They delve into the birth and growth of Acquire Intelligence and its response to the hunger for clarity over artificial intelligence. References: Website: https://acquire.ai/ LinkedIn: https://www.linkedin.com...

2025-08-1451 min

Outsource Accelerator Podcast with Derek Gallimore OA 550: Australian Outsourcing Built on Referrals & Network - with Dale Pearce of Platinum OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/550 Platinum Outsourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Dale Pearce, Co-owner, Executive Director, and Chief Operating Officer of Platinum Outsourcing. The discussion explores Platinum’s referral-driven growth model, its expansion plans, and the realities of operating in a dynamic outsourcing environment. References: Website: https://platinumoutsourcing.com.au/ Email: info@platinumoutsourcing.com.au LinkedIn: https://www.linkedin.com/in/dale-pearce-8601b97a Start...

2025-08-0741 min

Outsource Accelerator Podcast with Derek Gallimore OA 549: Differentiating by Excellent Execution in a Commoditized Market - with Ike Stranathan of STAFFVIRTUALOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/549 Staff Virtual On this episode of the Outsource Accelerator Podcast, host Derek Gallimore sits down with Ike Stranathan, CEO and Co-founder of STAFFVIRTUAL. They discuss the company’s growth, differentiation strategy, and the future of outsourcing. Ike shares how STAFFVIRTUAL evolved from a VA startup concept to a trusted BPO partner for legal and technical clients across the globe. References: Website: https://staffvirtual.com/ Email: ike@staffvirtual.com ...

2025-07-3143 min

Outsource Accelerator Podcast with Derek Gallimore OA 548: Outsourcing Excellence in Design & Construction - with Joelle Goudsmit of Dimension All GroupOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/548 Dimension All Group In episode 548 of the Outsource Accelerator Podcast, Derek Gallimore is joined by Joelle Goudsmit, Managing Director of Dimension All Group. It’s a niche outsourcing firm focused on engineering and design support services for the construction, industrial services, and energy sectors. Joelle talks about how her firm showcases Filipino talents and how effective they can be even in a remote setting. References: Website: https://www.dimensionallgroup.com/ LinkedIn: https...

2025-07-2444 min

Outsource Accelerator Podcast with Derek Gallimore OA 547: Training Ethiopia & Kenya’s Top 0.1% of Tech Talent - with Simon Sällström of TisonOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/547 Tison In this episode of the Outsource Accelerator Podcast, host Derek Gallimore speaks with Simon Sällström, the founder and CEO of Tison. Tison is an innovative social impact startup that is transforming the tech talent landscape in Kenya and Ethiopia. Originally an initiative under the nonprofit DirectEd Development, Tison has evolved into a venture that not only identifies exceptional youth talent but also trains and integrates them into global tech teams. References: Web...

2025-07-1735 min

Outsource Accelerator Podcast with Derek Gallimore OA 546: The Powerful Tool Empowering the Global Remote Workforce - with Alex Schutte of HubstaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/546 Hubstaff In a break from our usual practice of inviting BPO leaders, this week we have Alex Schutte, SVP for Marketing at Hubstaff. Hubstaff is a well-known platform for productivity tracking, especially among remote employees. Alex and Derek discuss the incredible insights that Hubstaff has found, especially in regards to the usage and adoption of AI. References: Website: https://hubstaff.com/ Start Outsourcing Outsource Accelerator can help you tra...

2025-07-1057 min

Outsource Accelerator Podcast with Derek Gallimore OA 545: Quality Offshore Teams Based on Quality Results, Not Just Price - with Rodney Frost of Integrated OSOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/545 Integrated OS In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Rodney Frost, Group CEO at Integrated OS. He’s been co-running Integrated OS for 18 years now. Rodney talks about the origins of his company and gives several pieces of advice for anyone looking to start offshoring. The two also discuss a recent issue of offshore employment in the case of Joanna Pascua. References: Website: https://integratedos.com/

2025-07-0346 min

Outsource Accelerator Podcast with Derek Gallimore OA 544: Medical Sector Outsourcing Expertise - with Nicole Barrish of ISTA SolutionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/544 ISTA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Nicole Barrish, Director of Operations at ISTA Solutions. ISTA provides offshore staffing solutions, but they have a large focus on medical clients. Nicole dives a bit deep into the healthcare side of outsourcing, as well as how ISTA Solutions is preparing to incorporate new technologies. References: Website: https://www.istasolutions.com/ Email: nicole@istasolutions.com Lin...

2025-06-2636 min

Outsource Accelerator Podcast with Derek Gallimore OA 543: From startup to 1,200 staff & IPO in 14 years - with Dr Sachin Paithankar of Imperative Business VenturesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/543 Imperative Business Ventures In this episode of the Outsource Accelerator Podcast, Derek speaks with Dr. Sachin Paithankar, Managing Director of Imperative Business Ventures Ltd. Dr. Sachin and his wife founded the company nearly 14 years ago and have grown it to hundreds of staff in multiple locations worldwide. He shares his experience running the business and what he plans going forward. References: Website: https://theimperative.in/ Email: sachin@theimperative.in Link...

2025-06-1935 min

Outsource Accelerator Podcast with Derek Gallimore OA 542: Sri Lankan Offshore Acounting Dominance - with Deshaka Perera of H Connect InternationalOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/542 H Connect International In this week’s episode of the Outsource Accelerator Podcast, we talk with Deshaka Perera, CEO of H Connect International. The company operates out of Sri Lanka and specializes in finance and accounting services. Deshaka opens us up to the accounting capabilities of the Sri Lankan workforce and how H Connect successfully evolves its offerings. References: Website: https://hconnectint.com/ Email: deshaka.perera@hconnectint.com Start O...

2025-06-1146 min

Outsource Accelerator Podcast with Derek Gallimore OA 541: Transforming Global CX: Logix BPO’s Multi-Geo Approach - with Chris Mackintosh of Logix BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/541 Logix BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Mackintosh of Logix BPO. Editor’s note: As of the time of recording, Chris served as Logix BPO’s Chief Operating Officer. He has since been appointed Chief Executive Officer. Chris shares his experience of being in the outsourcing industry for 35 years, up to coming into Logix BPO and helping it grow to 2000 staff. References: Website...

2025-06-0536 min

Outsource Accelerator Podcast with Derek Gallimore OA 340: 25 Years in CX & Beyond - with James Reynolds of Peak OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/540 Peak Outsourcing We get a veteran’s perspective of the evolution of the CX industry in this week’s episode of the Outsource Accelerator Podcast. James Reynolds, Chief Revenue Officer of Peak Outsourcing, comes in to share his background and views on the growth of outsourcing. References: Website: https://www.peakoutsourcing.com/ LinkedIn: https://www.linkedin.com/company/peakoutsourcing/ James Reynolds LinkedIn: https://www.linkedin.com/in/djamesreynolds/ ...

2025-05-2947 min

Outsource Accelerator Podcast with Derek Gallimore OA 539: Managing Change & AI Evolution in Offshore Staffing - with Ben Pullen of OutposterOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/539 Outposter In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Ben Pullen, Founder and CEO of Outposter. Ben is also connected to ZigZag Offshoring, which recently acquired Outposter. He talks about AI, changes in the outsourcing industry, and persisting through client challenges. References: Website: https://outposter.com.au/ ZigZag Offshoring Website: https://zigzagoffshoring.com/ Start Outsourcing Outsource Accelerator can help you transform your bus...

2025-05-2240 min

Outsource Accelerator Podcast with Derek Gallimore OA 538: From Pakistan Call Center Agent to Founder of 400-Person Outsourcing Firm with Shahzad Yaqoob of IdeasUnlimitedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/538 IdeasUnlimited This week’s episode of the Outsource Accelerator Podcast sees Derek joined by Shahzad Yaqoob, CEO and Founder of IdeasUnlimited. IdeasUnlimited will celebrate 15 years in the industry this year thanks to Shahzad’s persistence through challenges like the COVID-19 pandemic and remote work adjustments. He shares how his company grew from a collection of gig workers to a 400-person firm. References: Website: https://ideasunlimitedonline.com/ Email: nick@ideasunlimitedonline.com ...

2025-05-1534 min

Outsource Accelerator Podcast with Derek Gallimore OA 537: Hiring & Retaining Top LatAm Software Talent - with Sergio Murillo of CoderlandOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/537 Coderland In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sergio Murillo, VP of Sales and Marketing at Coderland. They converse about Coderland’s strategies in employing good developers as well as the overall direction of the industry. References: Website: https://www.coderland.com/en LinkedIn: https://www.linkedin.com/in/sergiomurillo/ Start Outsourcing Outsource Accelerator can help you transform your business with outs...

2025-05-0845 min

Outsource Accelerator Podcast with Derek Gallimore OA 536: Exploring AI & Automation - with Dom Procter of Outsourced StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/536 Outsourced Staff The topic of AI is not a stranger to the podcast, but for this episode, it dominates the entire conversation. Derek speaks again with Dom Procter, Founder and CEO of Outsourced Staff. Dom is wholeheartedly embracing AI integration into his company and he’s excited to share his experience. References: LinkedIn: https://www.linkedin.com/in/domprocter/ Email: dom@outsourcedstaff.com.au Start Outsourcing Outsource Acceler...

2025-04-3045 min

Outsource Accelerator Podcast with Derek Gallimore OA 535: Vietnamese Software Developer Outsourcing - with Hung Nguyen of BestarionOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/535 Bestarion In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Hung Nguyen, also known as Vano, the CEO of the Vietnam-based software company Bestarion. As one of the leaders of a company that’s been in business for a staggering 22 years, Vano has plenty to share regarding the evolution of the outsourcing market and the strength of Vietnamese talent. References: Website: https://bestarion.com/ Start Outsourcing Outsour...

2025-04-2439 min

Outsource Accelerator Podcast with Derek Gallimore OA 534: TaskUs on Agentic AI, Tech-First Solutions, & the Future of Outsourcing - with Phil Tomlinson of TaskUsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/534 TaskUs The current time sees a pivotal turning point in outsourcing, and here to grace us on the podcast is one of the shining lights of the industry, TaskUs. SVP of Global Offerings Phil Tomlinson speaks with Derek about his role in the company and how it requires looking forward at how the industry could evolve. References: Website: https://www.taskus.com/ Email: phil.tomlinson@taskus.com Start Outso...

2025-04-1651 min

Outsource Accelerator Podcast with Derek Gallimore OA 533:The Offshore On-demand & Unlimited Design Service - with Johnathan Grzybowski of PenjiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/533 Penji People frequently associate outsourcing with some manner of staff augmentation or call center operations, but the industry covers basically any kind of work that can be done remotely. Specifically, this week’s guest hails from design outsourcing. Johnathan Grzybowski, Co-Founder of Penji, joins Derek in a deep dive of their business model and the nuances of running a creative outsourcing agency. References: Website: https://penji.co/?nab=0 Email: johnathan@penji.co

2025-04-1052 min

Outsource Accelerator Podcast with Derek Gallimore OA 532: Growth To 1,000 Staff Through Referrals Alone - with Chris Rush of Staff OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/532 Staff Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Chris Rush, CEO and Founder of Staff Outsourcing. Chris comes with a background in e-commerce. Their conversation takes them through his perspectives in e-commerce and outsourcing, as well as how his networks grew Staff Outsourcing to 1000 employees. References: Website: https://www.staffoutsourcing.com/ LinkedIn: https://www.linkedin.com/in/chrisrush/ Email: chris@staffoutsourcing.com

2025-04-0344 min

Outsource Accelerator Podcast with Derek Gallimore OA 531: Optimizing for Value, Outcomes & Expertise Over Low-Cost - with Brad Stevens of Outsource AccessOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/531 Outsource Access In this episode of the Outsource Accelerator Podcast, Derek speaks with Brad Stevens, Founder and CEO of Outsource Access. The firm now boasts around 500 staff since its founding five years ago. As a thought leader in the space, Brad talks about his journey into the offshoring world and how Outsource Access offers a unique value in managing offshore talent. References: Website: https://outsourceaccess.com/ LinkedIn: https://www.linkedin.com/in/b...

2025-03-2750 min

Outsource Accelerator Podcast with Derek Gallimore OA 530: Combining Automation, AI Offshore Staffing - with Wayne Macartney of Bricoleur TechnologiesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/530 Bricoleur Technologies In this week’s episode of the Outsource Accelerator Podcast, Derek catches up with Wayne Macartney. Wayne is the Managing Director and President of Bricoleur Technologies, as well as Bricoleur People. They discuss the complementary nature of professional tech services with people solutions and the onset of new AI technologies in the staffing industry. References: Website: http://www.bricoleurtech.com http://www.bricoleurpeople.com.au LinkedIn: https://www.linkedin...

2025-03-1336 min

Outsource Accelerator Podcast with Derek Gallimore OA 529: The High-Growth, Tech-Enabled Outsourcing Startup - with Roland Polzin of Wing AssistantOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/529 Wing Assistant In this episode of the Outsource Accelerator Podcast, Derek catches up with Roland Polzin, the Co-Founder and CMO of Wing Assistant. Wing Assistant has grown to become an amazing global product in the staffing industry. The two talk about the company’s growth and how technology plays a central role in its strategy. References: Website: https://wingassistant.com/ LinkedIn: https://www.linkedin.com/in/rolandpolzin/ Start Outsour...

2025-03-0643 min

Outsource Accelerator Podcast with Derek Gallimore OA 528: Building a Dominant Multilingual Contact Center & Platform - with Jackie Xu of CallnovoOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/528 Callnovo In this episode of the Outsource Accelerator Podcast, Derek is joined by Jackie Xu, CEO and Founder of Callnovo. Callnovo is celebrating its 20th year in business as one of the most prominent multilingual contact centers worldwide. The two discuss Callnovo’s history, its different operations, and how the firm welcomes the new AI revolution. References: Website: https://callnovo.com/ Email: info@callnovo.com Start Outsourc...

2025-02-2748 min

Outsource Accelerator Podcast with Derek Gallimore OA_527: Global Expansion, M&A, AI & Future of Outsourcing - with Mike Larcher of OutsourcedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/527 Outsourced We find a familiar face on today’s episode with Mike Larcher, CEO of Outsourced. The Outsourced brand has grown, encompassing not just Philippine talent but now also sourcing from an additional five countries. He and Derek discuss Outsourced’s recent developments, the logistics of global expansion, and the implications of a growing AI presence in outsourcing. References: LinkedIn: https://www.linkedin.com/in/mike-larcher/ Website: https://outsourced.ph/ Email...

2025-02-2049 min

Outsource Accelerator Podcast with Derek Gallimore OA 526: Building & Running Global Teams - With Brian Hunt of Kore BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/526 Kore BPO In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Brian Hunt, CEO of Kore BPO. Kore BPO offers customized outsourcing solutions that are perfect for small businesses. They talk about Brian’s experience in different outsourcing locations, the mechanics and changes in the outsourcing industry, and their opinions on how AI can be integrated in the future. References: LinkedIn: https://www.linkedin.com/in/bhuntkore1/ Website: https...

2025-02-1340 min

Outsource Accelerator Podcast with Derek Gallimore OA 525: The Offshoring Consultant & Recruitment Expert - with Amy Skinner of Frank ConsultOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/525 Frank Consult In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Amy Skinner of Frank Consult. A veteran recruiter, Amy now serves as the firm’s Director and Offshore Consultant. They talk about how Amy and Frank Consult help companies get set up for offshore services through consultation and recruitment services, as well as some of Amy’s experiences in the outsourcing industry. References: LinkedIn: https://www.linkedin.com/in/askinner1/ ...

2025-02-0639 min

Outsource Accelerator Podcast with Derek Gallimore OA 524: Outsourced Tech Development for the Healthcare Industry - with Tatsiana Kirimava of OrangesoftOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/524 Orangesoft In this episode of the Outsource Accelerator Podcast, Derek speaks with Tatsiana Kirimava, CEO and Co-Founder of Orangesoft. Orangesoft provides software development for healthcare companies. They discuss Orangesoft’s healthcare tech niche, the advantage of borderless hiring, and the impact that AI could have on the software scene. References: Website: https://orangesoft.co/ LinkedIn: https://www.linkedin.com/in/tatsianakirimava/ Start Outsourcing Outsource Accelerator can help you transform your b...

2025-01-3042 min

Outsource Accelerator Podcast with Derek Gallimore OA 523: Will AI Voice Bots Decimate the Call Center Industry? With Evan Ratliff of Shell GameOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/523 Shell Game This week sees a unique guest join the podcast. Derek speaks with Evan Ratliff, an author, journalist, and creator and host of the podcast series, Shell Game. Through his podcast, Evan explores the recent explosion of AI voicebots, a phenomenon that the outsourcing industry is already familiar with. References: Website: https://www.shellgame.co/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in to...

2025-01-2352 min

Outsource Accelerator Podcast with Derek Gallimore OA 522: Perfecting Sales & Building Strong Teams - with Daniel Seligman of TalentlyOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/522 Talently “Sales [is] a huge asset to anybody, whether it’s in business or in life. It’s something that everyone should invest in and learn.” It’s certainly a dive into sales talk with this week’s episode of the Outsource Accelerator Podcast. Derek speaks with Daniel Seligman, the CEO and Founder of Talently, which offshores South African talent. They converse about how Daniel brought his sales background into the outsourcing industry and how Talently delive...

2025-01-161h 01

Outsource Accelerator Podcast with Derek Gallimore OA 521: Leading 58,000 Employees to Success - with Shamita Mukherjee of InfosysOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/521 Infosys In this episode of the Outsource Accelerator Podcast, Derek speaks with Shamita Mukherjee, the Chief Human Resources Officer at Infosys. Infosys is an Indian-based outsourcing firm that is one of the largest in the world. The company flaunts a total workforce of 58,000 staff and a market cap of about a hundred billion dollars. They discuss Shamita’s role in handling employees across multiple locations, adapting to new technologies, and their recent win at the Outso...

2025-01-0932 min

Outsource Accelerator Podcast with Derek Gallimore OA 520: Outsourcing Adoption, Globalization and AI - with Donovan Lazar of PrimeSyncOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/520 PrimeSync In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Donovan Lazar, the SVP of Sales at PrimeSync. They talk about the growth of outsourcing and how more companies are becoming open to the idea of hiring offshore workers. They also touch on Donovan’s thoughts regarding AI’s impact and potential. References: Website: https://www.primesync.co/ Email: donovan@primesync.co Start Outsourcing Outsource...

2024-12-1947 min

Outsource Accelerator Podcast with Derek Gallimore OA 519: Is Kenya the Next Outsourcing Hot Spot? With John Mamboleo of VIZX GlobalOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/519 VIZX Global Amidst the pool of well-known outsourcing destinations like India and the Philippines, countries like Kenya lie in wait for their turn in the spotlight. In this episode of the Outsource Accelerator Podcast, Derek speaks with John Mamboleo, the Chief Executive Officer of VIZX Global. Their talk mostly revolves around how Kenya is an undiscovered hub for outsourcing that nevertheless offers plenty of opportunities for both its workers and business clients. Refer...

2024-12-1238 min

Outsource Accelerator Podcast with Derek Gallimore OA 518: The Future of Multi-Lingual & Translation - with Paul McManus of XTENSOSOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/518 XTENSOS In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Paul McManus, the founder, owner, and CEO of XTENSOS. They discuss his experience in the field of translation and multilingual services, as well as how new technologies can be utilized to drive the industry forward. References: Website: https://xtensos.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch...

2024-12-0549 min

Outsource Accelerator Podcast with Derek Gallimore OA 517: Investing in Team & Community - with Lovely Gacho of SixEleven BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/517 SixEleven BPO In this week’s episode of the Outsource Accelerator Podcast, Derek catches up again with SixEleven BPO, this time speaking with Lovely Gacho, its Chief Support Officer. They discuss SixEleven’s recent growth and activities, its initiatives in learning and training, and keeping up with new technology in the outsourcing world. References: Website: https://www.sixelevenbpo.com/ Email: ljgacho@sixelevencenter.com LinkedIn: https://www.linkedin.com/in/lovely-g...

2024-11-2831 min

Outsource Accelerator Podcast with Derek Gallimore OA 516: A People-First Approach to Outsourcing Excellence - with Jessica Calise of OP360Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/516 OP360 In this episode of the Outsource Accelerator Podcast, Derek speaks with Jessica Calise, the Vice President of Marketing for OP360. OP360 has been on the podcast several times over the years and is now proud to celebrate its win in the Outsourcing Impact Review 2024. References: Website: https://www.op360.com/ LinkedIn: https://www.linkedin.com/company/op360/ Start Outsourcing Outsource Accelerator can help you transf...

2024-11-2148 min

Outsource Accelerator Podcast with Derek Gallimore OA 515: Positive Impact Outsourcing Firm Hiring from 192 Countries - with Geoff Hucker of Work for ImpactOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/515 Work for Impact In this episode of the Outsource Accelerator Podcast, Derek speaks with Geoff Hucker, Founder and CEO of Work for Impact. Geoff tells his story about starting his humanitarian efforts in underserved communities and then eventually evolving his work into an outsourcing venture. References: Website: https://www.workforimpact.com/ LinkedIn: https://www.linkedin.com/in/geoff-hucker/?originalSubdomain=hk Email: geoff@workforimpact.com Start...

2024-11-1441 min

Outsource Accelerator Podcast with Derek Gallimore OA 514: Is AI Outsourcing’s Biggest Threat or Opportunity? With Daniel Duggan of Acquire AIOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/514 Acquire AI Perhaps no technological innovation has rocked the world so heavily as the introduction of artificial intelligence (AI). Within months, it seemed every company had an AI-related product. Many organizations were also keen to incorporate AI, seemingly without proper concern of how to implement it effectively. In this episode of the Outsource Accelerator Podcast, Derek speaks with Daniel Duggan, the Operations Manager of Acquire AI, a branch of Acquire BPO. They discuss Acq...

2024-11-0741 min

Outsource Accelerator Podcast with Derek Gallimore OA 513: Vietnam Outsourcing Insights - with Thuy Doan of InnovatureOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/513 Innovature In this week’s episode of the Outsource Accelerator Podcast, Derek welcomes Thuy Doan, Founder and CEO of Innovature. Innovature is making a significant impact in the outsourcing sector, specializing in areas such as customer service, accounting and finance, business intelligence, and analytics. Derek and Thuy delve into the rapid growth of Vietnam's outsourcing industry, exploring its unique strengths and challenges. They also discuss how Innovature is strategically adapting to the ever-evolving outsourcing landscape.

2024-10-3136 min

Outsource Accelerator Podcast with Derek Gallimore OA 512: Expanding Business From VAs to Offshore Professionals - with Yuval Cohen of VameOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/512 VAme In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yuval Cohen, founder and CEO of VAme. Yuval grew his career from building a team of virtual assistants for his employer to eventually managing his own outsourcing firm. VAme now supplies VAs and generalist roles for businesses globally. References: Website: https://vame.io/ Email: yuval@vame.io Start Outsourcing Outsource Accelerator can help you tra...

2024-10-2447 min

Outsource Accelerator Podcast with Derek Gallimore OA 511: An Outsourcing Firm in Gaza, Palestine. The Destruction and Rebirth of a Mission - with Saady Lozon of BPO ZonesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.cm/511 BPO Zones Palestine might not be the first place you think of when outsourcing. But despite the turmoil the nation has faced, particularly in recent years, there have been those who have strived to establish their businesses and offer a glint of hope for the people. This unique episode of the Outsource Accelerator Podcast shines a light on one of them. Derek speaks with Saady Lozon, CEO and Founder of BPO ZONES and Executive Director of Unit On...

2024-10-1744 min

Outsource Accelerator Podcast with Derek Gallimore OA 510: Building a Remote-Work Platform - with Maria Sucgang of RemotifyOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/510 Remotify In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Maria Sucgang, CEO and Co-Founder of Remotify. They discuss how her platform Remotify, is currently doing, new outsourcing opportunities, and the changes brought on by the rush of modern technologies. References: Website: https://remotify.ph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the res...

2024-10-1036 min

Outsource Accelerator Podcast with Derek Gallimore OA 509: The Honest Truth About Outsourcing - with Russel Meiselman of Clark StaffOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/509 Clark Staff In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Russell Meiselman, the President and Co-founder of Clark Staff. They talk about Clark Staff’s unique office setup, current struggles in the Western economy, and expectations when it comes to outsourcing. References: Website: https://clarkstaff.com/ Facebook Page: https://www.facebook.com/weareclarkstaff/ LinkedIn: https://www.linkedin.com/in/russellmeiselman Start O...

2024-10-0358 min

Outsource Accelerator Podcast with Derek Gallimore OA 508: Outsourcing Services for Weak Economic Times - with Pavel Stepanov of VirtudeskOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/508 Virtudesk In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Pavel Stepanov, founder and CEO of Virtudesk. They discuss the nature of his company, how they adjusted to continue services during slow economic periods, and how their product has evolved to meet changing needs. References: Website: https://myvirtudesk.ph/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use...

2024-09-2638 min

Outsource Accelerator Podcast with Derek Gallimore OA 507: Building Processes for Top Team Performance - with Ben Shipley of Trust The ProcessOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/507 Trust The Process In this episode of the Outsource Accelerator Podcast, Derek speaks with Ben Shipley, the Chief Customer Officer at Trust the Process. They discuss the nature of outsourcing processes, the Australian business landscape, and current perceptions of offshoring. References: Website: https://ttp-outsourcing.com/ Email: ben@trusttheprocess.com.au Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use o...

2024-09-1939 min

Outsource Accelerator Podcast with Derek Gallimore OA 506: Ultimate Nearshoring 5-Min from US Border - with Joe Andere of CallZentOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/506 CallZent In this episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Joe Andere, the CEO of CallZent. They discussed Joe’s 20-year call center experience, nearshoring to Mexico, average salaries, and outsourcing’s impact on Tijuana’s economy. References: Website: https://callzent.com/contact-us/ Email: joe@callzent.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use on...

2024-09-1239 min

Outsource Accelerator Podcast with Derek Gallimore OA 505: Building an Operating System for the Outsourcing Industry - with Andy Schachtel of SourcefitOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/505 Sourcefit In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed back Andy Schachtel, President and CEO of Sourcefit. Sourcefit is among the leading offshoring providers in the market. With operations across multiple countries and a focus on innovation, Sourcefit offers a unique perspective on industry trends and challenges. Andy shared a few eye-openers about the current state and future of outsourcing. He also discussed how Sourcefit’s operating system sets the company apart...

2024-09-0541 min

Outsource Accelerator Podcast with Derek Gallimore OA 504: Outsourcing Employee Builds Own Firm - with Earl Palanca of Digital Consulting PHOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/504 Digital Consulting PH In this week's episode of the Outsource Accelerator Podcast, Derek sits down with Digital Consulting PH’s COO, Earl Palanca. Digital Consulting PH specializes in providing top-of-the-line Filipino talents to global businesses. Derek and Earl talked about Digital Consulting, the importance of building personal client relationships while valuing staff, and the impact of AI on the outsourcing industry. References: Website: https://digitalconsult.ph/ Start Outsourcing Outsource Acceler...

2024-08-2929 min

Outsource Accelerator Podcast with Derek Gallimore OA 503: The Data and Content KPO Powering Big Business - with Vlad Zulueta of InnodataOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/503 Innodata In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Vlad Zulueta, the Project Manager for Strategic Management at Innodata. Derek and Vlad discussed Innodata, global employment, artificial intelligence, and protecting customer data. References: Website: https://innodata.com/ LinkedIn: https://ph.linkedin.com/company/innodata-inc- Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or us...

2024-08-2237 min

Outsource Accelerator Podcast with Derek Gallimore OA 502: Getting Recruitment Right with Proven Aptitude Testing & Data - with Stephane Rivard of HiringBranchOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/502 HiringBranch In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore is joined by Stephane Rivard, the CEO and Co-Founder of HiringBranch. HiringBranch is an AI-powered hiring assessment platform. Derek and Stephane discussed HiringBranch, measuring recruitment success, and artificial intelligence. References: Email: stephane@hiringbranch.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below...

2024-08-1536 min

Outsource Accelerator Podcast with Derek Gallimore OA 501: Remote Work Vs Outsourcing - with Deniero B of The Remote CEO ShowOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/501 The Remote CEO Show This week, Derek is interviewed by Deniero Bartolini, host of The Remote CEO Show. They cover the advantages of working onsite, training potential entrepreneurs, and discuss the process of building a worthwhile team. References: LinkedIn: https://www.linkedin.com/in/derek-gallimore/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Busin...

2024-08-0829 min

Outsource Accelerator Podcast with Derek Gallimore OA 500: High-Growth Outsourcing, Strategic Partnerships & Cutting Edge Tech - with Megan Bassler of OP360Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/500 OP360 Megan Bassler, OP360’s VP of Strategic Partnerships, joined Derek Gallimore on the 500th episode of the Outsource Accelerator Podcast. They discussed OP360’s growth, strategic partnerships, and utilizing AI for an efficient customer experience. References: Website: https://www.op360.com/ LinkedIn: https://www.linkedin.com/in/megan-lyn-vonderach/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of...

2024-08-0144 min

Outsource Accelerator Podcast with Derek Gallimore OA 499: Building an Outsourcing Ecosystem for Software Engineers - with Fred Joye of Arcanys VenturesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/499 Arcanys Ventures Fred Joye, Co-Founder of Arcanys, joined Derek Gallimore in this week’s episode of the Outsource Accelerator Podcast. They discussed Arcanys and Arcanys Ventures, winning the Outsourcing Impact Review 2023, and the firm’s initiatives for its employees and its community, including the Arcanys Early Learning Foundation. References: Website: https://www.arcanys.com/ LinkedIn: https://au.linkedin.com/in/fredjoye Start Outsourcing Outsource Accelerator can help you tra...

2024-07-2540 min

Outsource Accelerator Podcast with Derek Gallimore OA 498: Opportunistic Outsourcing to 500 Staff in 4 Years - with Zana Gawan-Taylor of BSA SolutionsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/498 BSA Solutions In this week’s episode of the Outsource Accelerator Podcast, Derek welcomed Zana Gawan-Taylor, the CEO of BSA Solutions. BSA Solutions is a dynamic outsourcing firm with offices in Malaysia and The Philippines. References: Email: zana.gawan-taylor@bsasolutions-inc.com Website: https://bsa-solutions.com/ LinkedIn: https://www.linkedin.com/in/zana-gawan-taylor/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in to...

2024-07-1839 min

Outsource Accelerator Podcast with Derek Gallimore OA 497: Offshore Developers with a Purpose - with Pablo Velasquez of Betterway DevsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/497 Betterway Devs In this podcast episode, Derek talked with Pablo Velasquez, the Founder of Betterway Devs. Derek and Pablo discussed the company’s business model, investing in Latin American talent, and the web development job market. References: Email: pablo@betterway.dev Website: https://www.betterway.dev/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resour...

2024-07-1136 min

Outsource Accelerator Podcast with Derek Gallimore OA 496: Outsourcing To Africa: Business & Impact - with Valerie Bowden of CRDLEOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/496 CRDLE In this episode of the Outsource Accelerator Podcast, Derek is joined once again by Valerie Bowden, the Founder and CEO of CRDLE. They discussed remote work and staff augmentation, the positive impact of outsourcing, and CRDLE winning the OIR Award for Diversity, Equity, and Inclusion. References: LinkedIn: https://www.linkedin.com/in/valeriebowden/ Website: https://www.crdle.com/ Start Outsourcing Outsource Accelerator can help you transform you...

2024-07-0438 min

Outsource Accelerator Podcast with Derek Gallimore OA 495: Defining Next-Gen Outsourcing - with Nick Ogden of Offshore MVPOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/495 Offshore MVP In this week’s episode of the Outsource Accelerator Podcast, Derek Gallimore speaks with Nick Ogden. Nick is currently the General Manager of Offshore MVP, a trusted outsourcing provider based in Clark, Pampanga, Philippines. Derek and Nick discussed the latter’s sales and outsourcing background, the shift from selling products to services, and the recent merger of Extenda Outsourcing and Offshore MVP. References: Email: nick@findyourmvp.com Website: https://www.of...

2024-06-2736 min

Outsource Accelerator Podcast with Derek Gallimore OA 494: The Entrepreneurial Journey of Outsourcing - with Mathieson Moller of Apex OutsourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/494 APEX Outsourcing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mathieson Moller. He is the Founder and Director of APEX Outsourcing. They talk about Mathieson’s young start as a director in the outsourcing sphere and the learnings he’s made leading APEX Outsourcing. References: Email: mathieson.moller@apexoutsourcing.co LinkedIn: https://www.linkedin.com/in/mathieson-moller/ Website: https://www.apexoutsourcing.co/ St...

2024-06-2033 min

Outsource Accelerator Podcast with Derek Gallimore OA 493: Outsourcing Begins with Strong Recruitment & HR Principles - with Angela McDonald of DeployedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/493 Deployed In this week’s episode of the Outsource Accelerator Podcast, Derek spoke with Angela McDonald, Deployed's Chief Commercial Officer (CCO). Derek and Angela discussed using AI for job descriptions, managing client and employee expectations, and why AI will not replace human employees. References: Email: angela@deployedstaff.com Website: https://deployedstaff.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now...

2024-06-1341 min

Outsource Accelerator Podcast with Derek Gallimore OA 492: Gurmeet Judge - Encompass Solutions / Business Leadership PodcastOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/492 Encompass Solutions / Business Leadership Podcast In this week’s episode, Derek joins Gurmeet Judge of the Business Leadership Podcast. Gurmeet is a successful businessman and the founder and CEO of Encompass Solutions, an IT services and consulting firm. Derek shares his insight, excitement, and expertise about the benefits of outsourcing and building teams composed of global talent. References: Email: derek@outsourceaccelerator.com Start Outsourcing Outsource Accelerator can help yo...

2024-06-0647 min

Outsource Accelerator Podcast with Derek Gallimore OA 491: High Growth Ethical Outsourcing at Scale - with Mari Parker of Boldr ImpactOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/491 Boldr Impact In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Mari Parker, the President and COO of Boldr Impact. They discuss Boldr Impact’s efforts to manage an ethical outsourcing culture, the perceptions of the outsourcing industry as “unethical,” and new technology that’s disrupting the scene. References: Website: https://boldrimpact.com/ LinkedIn: https://www.linkedin.com/in/mari-parker-8590581/ Start Outsourcing Outsource Accel...

2024-05-3044 min

Outsource Accelerator Podcast with Derek Gallimore OA 490: Pivoting from Staff Leasing to Managed Solutions - with Yassin Shaar of Origo BPOOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/490 Origo BPO In this week's episode of the Outsource Accelerator Podcast, Derek welcomes back Yassin Shaar, who has recently become the CEO of Origo BPO. Origo BPO specializes in delivering tailored managed solutions for mid-market field services companies. Yassin discussed how the global pandemic has transformed the outsourcing industry. He also elaborated on Origo BPO’s strategic shift from offering seat leasing to adopting a managed solutions model that guarantees results. References: Web...

2024-05-2342 min

Outsource Accelerator Podcast with Derek Gallimore OA 489: The Rise of Offshore Accounting - with Atty. Jose Calsas, Jr. of D&V PhilippinesOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/489 D&V Philippines In this episode of the Outsource Accelerator Podcast, Derek speaks with Atty. Jose Calsas, Jr. of D&V Philippines. He is the company’s Chief Financial Officer and VP for Global Operations. They talk about outsourced accounting, Philippine accounting practices, and new technology that’s disrupting financial processes. References: Website: https://www.dvphilippines.com/ LinkedIn: https://www.linkedin.com/company/d%26v-philippines Start Outsourcing Outsource...

2024-05-1654 min

Outsource Accelerator Podcast with Derek Gallimore OA 488: Fiji Embraces Outsourcing for Future Economy - with Kamal Chetty of Investment FijiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/488 Investment Fiji In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Kamal Chetty. Kamal is the Chief Executive Officer of Investment Fiji, an organization dedicated to promoting investments and industry developments for the country. They discuss the country’s fast-emerging outsourcing industry, Investment Fiji’s role, and the potential that this often-overlooked nation holds. References: Website: https://www.investmentfiji.org.fj/ LinkedIn: https://www.linkedin.com/company/in...

2024-05-0938 min

Outsource Accelerator Podcast with Derek Gallimore OA 487: The ‘AirBNB of Call Centers’ - with Claas van Delden of yoummdayOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/487 yoummday In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Claas van Delden, the Chief Growth Officer for the yoummday platform. They chat about the yoummday model, the experience of managing a freelancer workforce, and perspectives on the current AI revolution. References: Website: https://www.yoummday.com/en LinkedIn: https://www.linkedin.com/company/yoummday-gmbh/ Start Outsourcing Outsource Accelerator can help you transform your bu...

2024-05-0247 min

Outsource Accelerator Podcast with Derek Gallimore OA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMiiOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/486 MultiplyMii In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yoni Kozminski, the Co-Founder and CEO at both MultiplyMii and Escala. They go into the nature and services of each company and even discuss how outsourcing has impacted the e-commerce scene. References: Website: https://www.multiplymii.com/ https://www.weareescala.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch n...

2024-04-2557 min

Outsource Accelerator Podcast with Derek Gallimore OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine AssociationOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ongoing war. References: Website: https://itukraine.org.ua/en/home/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the res...

2024-04-1838 min

Outsource Accelerator Podcast with Derek Gallimore OA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic ArtistsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freelancers. They discuss the nature of the PGA group, the current freelancing setting, and how the creatives navigate the industry. References: FB: https://www.facebook.com/groups/PhilippineGraphicArtists/ LI: https://www.linkedin.com/in/caphernandez/ Sta...

2024-04-1132 min

Outsource Accelerator Podcast with Derek Gallimore OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns in the call center industry, WOW24-7's notable achievement in terms of agent retention, and insights into Artificial Intelligence (AI). References: Web: https://wow24-7.io/ Start Outsourcing Outsource Acce...

2024-04-0440 min

Outsource Accelerator Podcast with Derek Gallimore OA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of ReliasourcingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality expectations when it comes to outsourcing, and the continuously changing market. References: Web: https://www.reliasourcing.com/ Email: amir@reliasourcing.com LI: https://www.linkedin.com/in/amirborsok/ Start Outsourcing Outsource Accelerator can help you tr...

2024-03-2138 min

Outsource Accelerator Podcast with Derek Gallimore OA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWingOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and Sondre discussed SafetyWing’s vision for a "Country on the Internet," the challenges ahead, and how these things will shape the future of remote work. References: Web: https://safetywing.com/ Start Outsourcing Outsource A...

2024-03-1451 min

Outsource Accelerator Podcast with Derek Gallimore OA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPXOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a new cultural perspective of outsourcing. References: Web: https://catalystbpx.com/ Email: alex@catalystbpx.com Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in...

2024-03-0751 min

Outsource Accelerator Podcast with Derek Gallimore OA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite OfficeOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, and how the Philippines remains one of the best outsourcing destinations. References: Web: https://www.satelliteoffice.com/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or...

2024-02-2938 min

Outsource Accelerator Podcast with Derek Gallimore OA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoadsOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David shares his knowledge and different strategies used to generate leads and improve B2B sales, as well as how the sales industry has changed over time. References: Web: https://salesroads.com/ Start Outsourcing O...

2024-02-2250 min

Outsource Accelerator Podcast with Derek Gallimore OA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures PodcastOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journey of acquiring and growing businesses. The conversation explored A.J.'s experiences with outsourcing in his own firms and through his consultancy work. References: Podcast: https://beyond8figures.com/ LI: https...

2024-02-1547 min

Outsource Accelerator Podcast with Derek Gallimore OA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of OutsourcedOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the organization to focus solely on outsourced services. References: W: https://outsourced.ph/ E: mike@outsourced.ph Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get i...

2024-02-0842 min

Outsource Accelerator Podcast with Derek Gallimore OA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual LatinosOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s outsourcing industry, and how their firm has adapted to set itself apart. References: W: https://www.virtuallatinos.com/ LI: https://www.linkedin.com/in/jaimenacach Start Out...

2024-02-0137 min

Outsource Accelerator Podcast with Derek Gallimore OA 474: Doing Outsourcing Right - with Dean Pascoe of BoomeringOutsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metro Manila. Throughout the conversation, Dean shared his extensive insights gained from years of experience in the industry. It also covered various aspects of Dean's company’s journey. References: W: https://boomering.ph/ E: dean@b...

2024-01-2537 min