Shows
The CX Tipping Point®EP 53 - Transforming the Journey for First-Time Filers: How the IRS is Elevating Customer Experience featuring Angela RenderIn this episode of The CX Tipping Point Podcast, we’re joined by Angela Render, Branch Chief for IRS Content Strategy and a 2024 Service to the Citizen Award Winner. Angela dives into how the IRS is transforming its digital presence to elevate taxpayer experiences.She offers an inside look at her team’s groundbreaking efforts to support first-time filers, utilizing data, human-centered design, and strategic content updates. Gain insights into the challenges of managing a website with over 3 billion annual views, the creative use of personas like "Leslie," and the power of collaboration in driving meaningful change. This...
2025-01-1437 min
The Construction Record™ PodcastThe Construction Record Podcast – Episode 287: Thornbury Acres and the CAF's advocacy mandateOn this episode of The Construction Record Podcast, Daily Commercial News staff writer Angela Gismondi interviews Harley Valentine, a partner with Castlepoint Numa, the company behind the proposed Thornbury Acres development in Thornbury, Ont., a residential farm co-operative on large lots that will allow the condominium owners of each homestead to utilize agricultural and recreational common elements. We also have an interview between staff writer Don Wall and France Daviault, the CEO of the Canadian Apprenticeship Forum (CAF), an organization that recently pledged it is expanding its advocacy efforts from women in construction to include other underrepresented...
2023-07-1944 min
The Construction Record™ PodcastThe Construction Record Podcast – Episode 286: AXIS's Wayne Dorris on cybersecurityOn this episode of The Construction Record Podcast, digital editor Warren Frey speaks with Wayne Dorris, the cybersecurity program manager for the Americas for Axis Communications about some of the pitfalls and vulnerabilities construction firms face as they defend themselves against cyberattacks. Dorris pointed out that construction firms are usually victims of cyberattacks because they are a route into other systems, and smaller sub-contractors in particular are vulnerable because they often lack the resources of capabilities to repel attacks. He also pointed to procurement as a focus for cyber criminals since some procurement protocols require...
2023-07-1419 min
TOUGH TALKS: Conversations on Mental ToughnessBEST OF: Tough Talks 2!It’s as important as ever to choose to consume content that helps inspire you AND that strengthens your immune system. Here’s some of that.
We put together another highlight reel from 9 more of our amazing guests who blessed us with their presence and amazingness on the show.
Have a look/listen, and take some tools or tips or reminders away from it that can help you keep your mind right these days.
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Links to Full Episodes in Order
Ryan Lange
Adam Archuleta
Julie Bauke
Stephen McGhee
Angela Meryl
Fred...
2020-04-0913 min
TOUGH TALKS: Conversations on Mental ToughnessTOUGH TALKS - E015 - Angela Meryl - Model, Actress, StuntwomanIt isn’t every day that I get to interview a famous Hollywood Stuntwoman! But I did today. Angela Meryl is our badass guest for this episode and we discuss the unlikely journey she’s had as a model/actress/stuntwoman.
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Angela had a very modest upbringing in Philadelphia and Southern New Jersey and decided at an early age that she wanted to go to Hollywood and crush it there (“Decided” is the operative word in that sentence). She has won numerous awards for her work and has appeared in a LONG list of TV shows and bloc...
2018-07-2538 min