Shows
The CX Tipping Point®SPECIAL EDITION | EP 50 - Navigating the Presidential TransitionIn this episode of The CX Tipping Point Podcast, Martha Dorris interviews three former senior federal executives who have led during presidential transitions. They discuss the ongoing emphasis on customer service and experience over the years, highlighting advancements made in the last two administrations. However, challenges remain, as not all agency personnel fully embrace the concept of customer experience, which ultimately revolves around effective mission delivery. As we approach the election and the subsequent transition, the conversation emphasizes the importance of managing this uncertain period, especially in relation to national security.In this episode, Martha...2024-10-291h 09
Management Matters with James-Christian BlockwoodGenerative AI in Government Communications with Martha Dorris, Greg Giddens, and Jerry MechlingIn this episode of Management Matters we host part 5 of the Academy-GovExec TV series on Artificial Intelligence featuring Academy Fellows, Martha Dorris, Greg Giddens, and Jerry Mechling, moderated by GovExec's George Jackson. This fifth episode focuses on how government can use AI to improve its communications and increase the public's trust in government.Support the Podcast Today at:donate@napawash.org or 202-347-3190Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9Music promoted by https://www.free-stock-music.comCreative Commons Attribution 3.0 Unported Licenseht...2023-12-1128 min