Shows
The Impact Room - Conversations That Shape Exceptional LeadershipLeadership Lessons from Leaving School at 16, Back Office, Banking, Tech to the Boardroom - Carole Layzell, NED, CX and Digital, fromer Managing Director at BarclaysIn this episode of The Impact Room, Michelle Ansell is joined by Carole Layzell, an experienced banking, digital and customer leader who built her career from leaving school at 16 to becoming a Managing Director at Barclays before moving into NED and advisory roles.
Carole shares candid reflections on her 30-year career across Barclays, Nationwide, Salesforce and Medallia, discussing how customer experience, digital innovation, and people-first leadership shaped her approach.
She also explores what boards are really looking for today, how leaders can stay relevant, and why curiosity and continuous learning have been foundational throughout her...
2026-01-2929 min
The Security RepoThe CISO Whisperer Approach: Security Leadership, Empathy, and ‘Dad Bod’ Metrics – Douglas BrushIn this episode of the Security Repo Podcast, Douglas Brush, digital forensics expert and self-proclaimed "CISO Whisperer," shares his journey from early IT consulting to guiding CISOs and boards through complex security decisions. He breaks down his “Dad Bod Security” framework, connecting personal health metrics to meaningful cybersecurity goals, and highlights the need to move beyond vanity KPIs to focus on sustainable security programs. With candid insights on executive communication, legal challenges, and cultural resistance, Douglas offers a blueprint for building trust and progress in modern security leadership.https://www.linkedin.com/in/douglasabrush/
2025-12-1723 min
The Impact Room - Conversations That Shape Exceptional LeadershipFrom SEO to GEO Competing for Relevance in an AI, GPT WorldIs SEO still relevant in an AI-driven world?
Ben Rees, marketing leader, Chief Marketing Officer joins Perry Fletcher in The Impact Room to explore why traditional search tactics are losing their edge and how Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) are redefining visibility and the Marketing Playbook.
Learn how to ethically influence AI-powered algorithms.
Build a reputation that scales, and equip your teams for the dual-speed marketing era.
Powered by Douglas Jackson, independent boutique recruitment and Executive search, experts in hiring diverse, impactful leaders for CX...
2025-12-0845 min
The Impact Room - Conversations That Shape Exceptional LeadershipThe real reason why most cyber attacks happen - Hear from a Cyber, Information, Digital and Data expert Lyndon Purnell, CIOIn this episode of The Impact Room, Michelle Ansell speaks with Lyndon Purnell, a seasoned Chief Information Officer and fractional technology leader with more than two decades of experience across digital, cyber security, data and large-scale transformation.
Together they cover:
• The real role of a CIO and how it differs from a CTO
• Why technology spend is often wasted and how to build value instead
• Practical steps smaller organisations can take to reduce cyber vulnerability
• How to assess your tech and cyber posture in the first 30 days
• Why people, not systems, are the bigges...
2025-12-0326 min
The Impact Room - Conversations That Shape Exceptional LeadershipThe Problem With Surveys. From NPS to Prediction: The Future of Customer Experience Adam ElliotAre customer surveys still fit for purpose?
Adam Elliott, proven Customer Insight Director, Operational Excellence and CX Leader working with brands E.On, Aviva, National Grid joins Perry Fletcher in The Impact Room to explain why traditional survey-based metrics like NPS are becoming obsolete, how can we continue to base our customer strategies and roadmaps on so few survey results? And shares an alternative approach, predictive modelling, is this a better future.
This episode explores:
• The collapse of survey reliability (1–2% response rates)
• Predictive insight using operational and behavioural data
• How AI and advanced...
2025-11-2539 min
The Impact Room - Conversations That Shape Exceptional LeadershipFrom Strategies to Strength - What Great Leaders Actually Do Differently with Elke EdwardsIn this episode of The Impact Room, Michelle Ansell talks with Elke Edwards, founder of Ivy House and ElkeEdwards.com, one of the UK’s most respected leadership experts.
Elke shares why leadership is facing a global reset, and why today’s leaders must shift from learning strategies to building strength. She discusses how emotional resilience, ownership, and wisdom are the new essentials for thriving in an era of constant change.
Discover:
The one mindset shift that transforms leaders from overwhelmed to empowered.
What’s missing from most corporate leadership programmes.
2025-10-3143 min
The Impact Room - Conversations That Shape Exceptional LeadershipWhat does it really take to build a leadership pipeline that’s ready for the future? Carolyn Blunt, Managing Director Sedgwick Talent SolutionsIn this episode of The Impact Room, Michelle Ansell is joined by Carolyn Blunt, Managing Director of Talent Solutions at Sedgwick, to explore the evolving world of leadership development, inclusion, and talent sustainability.
Carolyn shares her journey from contact centre L&D specialist to leadership advisor and explains why closing the gender gap isn’t just about fairness, it’s about business performance.
Carolyn shares her experience, journey and also some of the initiatives they are developing, to unpack how women can build confidence, develop strategic skills, and break through career ceilings, and how organisations can...
2025-10-0817 min
The Impact Room - Conversations That Shape Exceptional LeadershipI’m the Poster Girl for Social Mobility – But I Shouldn’t Be - Donna Scully Joint Owner, Director Carpenters GroupIn this powerful episode of The Impact Room, Michelle Ansell sits down with the remarkable Donna Scully, Joint Owner and Director of Carpenters Group, one of the UK’s leading providers of legal and insurance services.
From the tenement streets of inner-city Dublin to the top of the UK legal sector, Donna’s story is one of courage, resilience, and unapologetic ambition. Leaving school at 16 with just GCSEs, she defied the odds and proved that social mobility isn’t just possible, it’s essential for building truly inclusive businesses and leadership teams that reflect the real world.
Wi...
2025-09-1642 min
The Impact Room - Conversations That Shape Exceptional LeadershipFrom Buzzwords to Business Impact: The Truth About AI with Ahmed KhanAI is everywhere – from Spotify recommending your next playlist to hospitals diagnosing conditions faster than ever before. But what does it really mean for businesses and leaders? In this episode of The Impact Room, Perry Fletcher talks with Ahmed Khan, Co Founder of Edge vision AI an AI expert, technologist with over 20 years of experience, about separating hype from reality and finding the true value of AI.
Ahmed shares how companies can leverage AI for efficiency, strategy, and customer experience – and the pitfalls of adopting it blindly. He also explores cutting-edge uses in medicine, transport, and nanotechnology that...
2025-09-1647 min
The Impossible PodcastForging The Lifestyle - How to Compete and Win in Life - Competitive Bodybuilder Jackson DingessJackson Dingess is a competitive bodybuilder on the path to earning his IFBB Pro Card. Competing in Classic Physique, he has made phenomenal improvements over the past 3 years, and he attributes his success to the Lifestyle he has built.Jackson has been the overweight kid, the skinny kid, and the kid who aspired to building a physique comparable to the greatest in the sport. That started coming to fruition the day he flipped that switch and dedicated himself to the disciplined life of bodybuilding.In this episode, we discuss the mindset it takes to never mi...
2025-08-122h 07
The Impact Room - Conversations That Shape Exceptional LeadershipWe’re in a War for Trust – and Most Leaders Are Losing, Chris Kenny, Digital SpecialistWelcome to The Impact Room, where we speak with the leaders shaping tomorrow’s organisations.
In this episode, Perry Fletcher, Operational Support Practice Lead at Douglas Jackson is joined by Chris Kenny, Digital Specialist at JDI Digital Transform Limited to discuss the crisis of trust facing regulated professions—and what good leadership looks like in today’s climate. Chris has spent over two decades at the intersection of regulation, risk, and governance, helping organisations rethink culture, compliance, and what it truly means to lead with integrity.
From AI to professional burnout, Chris doesn't shy away from t...
2025-07-1147 min
The Impact Room - Conversations That Shape Exceptional LeadershipManagers are getting it all wrong...If you want to lead well, then here's the tools to do just that.- Charlie AdamsIn this episode of The Impact Room, Perry Fletcher welcomes Charlie Adams, Director of Customer Success and Experience at Custom Connect, customer experience judge, running enthusiast, and author of It’s Just People: A Manager’s Toolkit.
Charlie shares the story behind his unplanned journey into customer experience, why he believes most managers overcomplicate what’s actually a people-first job, and how blending practical people skills with emotional intelligence can beat shiny AI promises any day.
Tune in for actionable advice on leading teams, handling real conversations, and staying resilient, plus why Charlie says, “If you want...
2025-07-0741 min
The Impact Room - Conversations That Shape Exceptional LeadershipThink you know resilience? Think again. Hear from Former Sandhurst Military Academy Coach and Female nutritionist and Leadership Coach - She Thrives Becca MeadowsIn this episode of The Impact Room, host Michelle Ansell, Managing Partner at Douglas Jackson, welcomes Becca Meadows — ex-Sandhurst Leadership Instructor, British Army Officer, and founder of She Thrives, a women’s health and leadership consultancy.
Becca reveals why so many leaders get resilience wrong, unpacking the harsh lessons from her time as a senior officer and principal advisor for UK Defence and NATO. She explains why true resilient leadership demands more than self-sacrifice and how ignoring wellbeing quietly erodes performance at the top.
Becca’s unique blend of military leadership, coaching expertise, and passion for nu...
2025-06-2438 min
The Impact Room - Conversations That Shape Exceptional LeadershipWhy Playing It Safe Is Holding Housing Innovation Back with Stewart DavisonWhy Playing It Safe Is Holding Housing Innovation Back with Stewart Davison
In this episode of The Impact Room, Michelle Ansell is joined by Stewart Davison, Managing Director of Elehan Consulting and Founder of Proptech Peer Group, currenlty Vice Chair of Elim Housing.
Stewart shares his deep insight into how the housing sector can and must evolve to meet today’s challenges.
From launching his own SME peer proptech network to calling out the sector’s aversion to risk, Stewart brings a bold and human-centred perspective on innovation. He talks about the urge...
2025-06-0941 min
The Impact Room - Conversations That Shape Exceptional LeadershipSandra Thompson The Emotional Intelligence and Empathy Expert - Find Out More About This Critical Skill That Will Elevate Your Relationships, Leadership, EX, CX and Business ProfitsSandra Thompson: The Power of Emotional Intelligence in Leadership and Business
In this episode of The Impact Room, Michelle Ansell speaks with Sandra Thompson, founder of EI Evolution, TEDx speaker, and the UK’s first certified Goleman Emotional Intelligence Coach. Sandra is the Author of the inspired Shine Bright The EQ Journal and the Emotiontional Intelligence Pawdcast which features humans and their four legged friends and stories. Sandra unpacks the transformative power of emotional intelligence (EI) in leadership, exploring how it fosters trust, resilience, and meaningful connections in the workplace.
Sandra shares practical strategies for bu...
2025-05-2346 min
The Impact Room - Conversations That Shape Exceptional LeadershipJames Bell Data Enablement and Operations Director AI Ethicist, Artificial Intelligence Risk and Governance, News Corp, Dow Jones, KPMGIn this thought-provoking episode of The Impact Room, Perry Fletcher, Practice Lead Planning, AI Analytics and Insight sits down with James Bell, a technology leader with over two decades of experience in IT, AI, and data analytics. Formerly Data Enablement and Operations Director at News Corp, James has also held influential roles at Dow Jones and KPMG, shaping strategies in AI risk, governance, and innovation.
James shares his journey from leading AI initiatives to debating Google on the global stage about the future of AI. He offers valuable insights into the commoditisation of AI, the importance of...
2025-05-2337 min
The Impact Room - Conversations That Shape Exceptional LeadershipJohn Sills, Managing Partner at The Foundation, A Customer Led Growth Consultancy, Author of the Human Experience, Trustee of Young Enterprise and Board AdvisorIn our latest episode we were joined by John Sills, John is a Managing Partner at The Foundation, a customer led growth consultancy, who help their clients explore new perspectives and to reconnect with what customers really value, creating Impact and commercial success. John is the Author of The Human Experience and, Board Advisor, Trustee of Young Enterprise, John spent many years with global brand HSBC, improving their perception, innovation and knowledge.
Unlock the Secrets of Customer-Centric Growth
I had the privilege of sitting down with John Sills, Managing Partner at The Foundation – The Customer-Led Growt...
2025-05-2334 min
The Impact Room - Conversations That Shape Exceptional LeadershipClare White, CEO, Founder Connected CX, Best Selling Amazon Author, CX and People Experience, Marcoms Shopper Activation, Loyalty, Manifestation, Self BeliefManifesting Success with Clare White: CX Strategies, Leadership, and the Power of Goals
In this episode of The Impact Room, Michelle Ansell, Managing Partner at Douglas Jackson, speaks with Clare White, CEO and Founder of Connected CX. Clare is an Amazon best-selling author of You’ve Got the Power: Six Principles for Business Success and a seasoned expert in customer and people experience.
With over 20 years of experience working with beloved brands like Sainsbury’s and Morrisons, Clare has driven transformative loyalty programs, elevated customer experiences, and delivered measurable business growth. In this conversation, Clare shar...
2025-05-2327 min
The Impact Room - Conversations That Shape Exceptional LeadershipThe £200bn+ missed opportunity in the Insurance Industry - Vicki Joshi, Former Chief Customer and Brand Officer of Axa UKWhy Insurance is Failing the Modern Customer (And What Needs to Change)
In this latest episode of John Montgomery, sits down with Vicki Joshi, former Chief Customer & Brand Officer at AXA UK & Ireland and a thought leader in brand, customer experience, and employee engagement.
With a strong background in insight-led strategy, Vicki has spent over two decades guiding global organisations across the public and private sectors, including stints at Axa UK, where she was the Chief Customer and Brand Officer, KPMG and within the NHS.
Vicki shares her expertise on:
Why...
2025-05-2249 min
The Impact Room - Conversations That Shape Exceptional LeadershipThis CTO Says Tech Isn’t the Problem. Culture Is - The Gender Pay Gap and Levelling up in STEM and Social Housing - Douglas SilverstoneHow Tech Can Close the Gap, Douglas Silverstone on STEM, Inclusion, and Future Leadership
In this episode of The Impact Room, we’re joined by Douglas Silverstone, Director of Technology at Southern Housing and former Chief Data Officer at the Money and Pensions Service and Trustee for Ability Net. A passionate advocate for digital inclusion and accessible innovation, Douglas shares how tech leadership must evolve to deliver on both performance and purpose.
We explore Douglas's powerful take on how STEM careers can be a lever to tackle the gender pay gap, how organisations in housing an...
2025-05-0935 min
A Public AffairVan Jackson on Zombie Economic Nationalism
On today’s show, host Allen Ruff is joined by Van Jackson to talk about Trump’s tariffs and their impact both on global trade and domestic labor. Aimed at China, these tariffs are part of a larger strategic project that many worry could lead to an economic downturn worldwide. They talk about how tariffs will hurt the working class, the rise of crony capitalism, the increasingly flagrant spoils system, and Arundhati Roy’s vision of civil disobedience.
Jackson puts Trump’s tariff regime in the context of international politics. He says we’re past th...
2025-04-1753 min
The Impact Room - Conversations That Shape Exceptional LeadershipSusan Caesar - Director of Artifical Intelligence. The Human-Centred AI Revolution: Purpose, Progress & the Future of WorkIn this episode of The Impact Room, Michelle Ansell, Managing Partner at Douglas Jackson, speaks with Susan Caesar, Director of Artificial Intelligence at the International Coaching Federation and founder of Humain.org about how AI is transforming leadership, workplaces, and the world as we know it.
Susan shares real-world insights on human-centred AI, digital transformation, and the role of purpose-driven leadership in the age of automation. Drawing from her global experience at brands like Airbnb, Sage, and ASOS, she explores how organisations can harness AI for good, stay agile, and empower people to thrive.
Whether...
2025-04-0723 min
The Impact Room - Conversations That Shape Exceptional LeadershipThe Truth Of Why AI Is Failing Your Customers - And Why Many Businesses Might Be Getting It Wrong - Top Tips To Help Turn This Around - Scott Kerr, Eviden,What if everything you knew about AI was wrong?
In this episode of The Impact Room, Perry Fletcher is joined by Scott Kerr, the Head of Experience Management and Conversational Analytics at Eviden, to discuss why so many businesses are missing the mark when it comes to using AI and Conversational Analytics to enhance customer experience.
Scott dives into the common pitfalls and misconceptions around AI strategies and explains why a lack of empathy and emotional intelligence is costing companies dearly. Discover how merging data analytics with human insight is the true key to unlocking me...
2025-03-2831 min
The Impact Room - Conversations That Shape Exceptional LeadershipPeter Massey - Serial Entreprenuer.Leading with Purpose, How To Start and Sustain a Thriving BusinessIn this episode of The Impact Room, Michelle speaks with Peter Massey—entrepreneur, consultant, and visionary behind multiple successful businesses, including Budd and Aspen. With over 35 years of hands-on experience in starting, scaling, and sustaining businesses, Peter brings a wealth of knowledge and a refreshingly honest perspective on leadership, purpose, and creating success.
From navigating the challenges of early-stage growth to fostering a culture that prioritises people and customers, Peter’s philosophy is clear: business success starts by eliminating the "dumb things" we do to our teams and clients.
This episode uncovers Peter’s insights on:
2025-01-2938 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 62 - Creating truly inclusive environments, Cordelia Johnney, Head of Equality Diversity and Inclusion at Stonewater Housing shares lived experiences and successBreaking Barriers: Cordelia Johnney on EDI, Lived Experiences, and Disability Inclusion
In this episode of The Impact Room, Michelle Ansell welcomes Cordelia Johnney, the inspiring Head of Equality, Diversity, and Inclusion (EDI) at Stonewater Housing. As a leader who has helped shape Stonewater Housing Association into one of the UK’s top 10 employers for EDI, Cordelia shares her personal journey and the lived experiences that have driven her passion for creating inclusive workplaces.
Cordelia opens up about her own challenges and how embracing disabilities and neurodiversity has not only empowered her but has also inspired tr...
2024-12-0240 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 61 - Chris Farnath - Hiring Champions, Author of Champion Hire, CEO Service Insight, Fromer Chief Customer Officer Global Operations over 34 countriesUnlocking High-Performance Teams: Insights with Chris Farnath, Author of Hiring Champions
In this episode of The Impact Room, Michelle Ansell is joined by Chris Farnath, author of Champion Hires and CEO of Service Instinct. With a career spanning leadership roles in over 34 countries, as a Chief Customer Officer and Managing Director in leading software, SaaS and professional services companies, Chris brings a wealth of expertise in hiring strategy, leadership development, and creating exceptional teams.
Chris dives into the art of identifying "Champion Hires"—candidates who go beyond meeting job requirements to drive cultural and team-wide ex...
2024-11-2046 min
The Independent Artist PodcastBrick-and-Mortar/ Chris Jackson and Laura JungeWorking Artists! You are not alone! Listen to these entertaining and inspirational podcast conversations with working artists.Have you ever dreamed of opening a brick-and-mortar gallery location to offset your time on the road? Today's guests, Chris Jackson and Laura Junge (https://lleejunge.com/), did just that when they opened the Jackson Junge Gallery (https://j2gallery.com/) in the Wicker Park neighborhood of Chicago. In this conversation, they talk about how the gallery allows Laura the time she needs to create her work, the nuances of running a gallery, and their next giant leap of faith...
2024-11-181h 05
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 60 - Gavin Lillywhite, Head of Insurance Distribution Axio, Lloyds of London, Allianz, Cyber Balance Sheet Risk SolutionsIn our latest Impact Room episode, John Montgomery Insurance Practice Lead at Douglas Jackson is joined by Gavin Lillywhite, Head of Insurance Distribution at Axio a SAAS platform and cyber risk solution provider that helps Insurers, Lloyd's and Brokers assess the cyber risk.
Gavin deals in Cyber Risk Capital Management & Risk Transfer: Bringing expertise in identifying, quantifying, & economically reducing cyber risk to protect balance sheets
Gavin unpacks the rapidly evolving landscape of cyber risk, offering insights into how businesses can better assess and manage their exposure. He explains Axio’s innovative approach, which bridges the gap...
2024-11-1539 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 59 - Morris Pentel, Employee, Patient and Customer Experience Design and Engineering, Principle Consultant Customer Success Director Sentient Machines EX, CX, PX, TXWelcome to the latest episode of The Impact Room! Today, we are thrilled to have Morris Pentel with us. Many of you may already be familiar with him as one of the Pioneers of customer experience. Morris has been at the forefront of contact centre technology since the 1980s, guiding organizations through the evolution of customer service and experience.
In this episode, Morris will share his insights on the current state of customer experience (CX) and its integration with other critical areas like employee and patient and customer experience. We'll delve into the challenges organisations face in...
2024-11-0437 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 56 - Hugh Kenyon - Sustainability and Insurance, former Pricing Director of LV, Direct Line GroupThis week on The Impact Room, we explore sustainability through the lens of a senior leader who has transitioned from a 40-year corporate career to a champion of environmental change. Our guest Hugh Kenyon, candidly shares his learning journey and the lessons from his time as a pricing director and environmental sponsor at LV=. The episode dives into the challenges boards face in adopting sustainability strategies and the importance of measuring what matters—going beyond direct emissions to consider downstream impacts. He offers invaluable advice for leaders who want to build sustainable strategies without getting lost in complexity.
...
2024-10-1047 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 54 - Jane Smith, Chief People Officer, Curo Housing, Formerly of BT, People Director and TescoWelcome to The Impact Room on Podbean. your host, Michelle Ansell, Managing Partner at Douglas Jackson is joined by a remarkable leader in the world of People and HR, Jane Smith. Currently Chief People Officer at Curo Homes, Jane has had an illustrious career, previously holding senior leadership roles at BT, Mothercare, and Tesco.
What sets Jane apart is her unique ability to bridge the gap between HR and commercial operations, and today we’ll dive into her fascinating journey, including her time as the only foreign female director in a highly hierarchical, male-dominated environment in South Ko...
2024-10-0445 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 53 - Caroline Walton, Chief Commercial Officer, ex CEO, Corporate Affairs Director, Women in Finance, Women in CreditWelcome to another episode of The Impact Room with me, Michelle Ansell, Managing Partner at Douglas Jackson, where we help businesses hire leaders who are more impactful, more diverse, and who stay for the long term.
In today’s episode, we’re joined by Caroline Walton, a highly experienced Board Director and senior executive in the financial services industry. With over 20 years of leadership experience, Caroline has transitioned through multiple senior roles, including Head of Finance and FCA-approved positions, all while advocating for a healthier, more inclusive workplace culture.
Caroline shares her unique perspective on navi...
2024-10-0243 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 52 - Emma Dark - Customer Experience and Operations Director at Cuckoo, Formerly The White Company, Estee Lauder, AsosIn this exciting episode, I’m joined by the brilliant Emma Dark, Director of Customer Experience and Operations at Cuckoo. Emma brings a wealth of expertise from her impressive career with iconic brands like The White Company, Estee Lauder, and Asos, and was named in the prestigious CX Power 100 for 2022 and 2023.
Together, we dive deep into Emma's career journey, from her early days in contact centres to becoming a CX leader, and explore the key differences between customer service and customer experience. Emma shares invaluable insights on how to proactively design exceptional customer journeys and continuously improve us...
2024-09-3032 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 51 - Mia Manson-Bishop Member Experience and Membership DirectorIn this episode of The Impact Room, I'm thrilled to be joined by Mia Manson Bishop, the Member Experience and Membership Director at David Lloyd Leisure. Mia brings over 20 years of executive-level experience across the tourism, travel, and hospitality sectors. She’s been recognized as one of the "Women to Watch" in hospitality, travel, and leisure, as well as one of the "100 Most Inspirational CX Leaders in the UK."
In our conversation, Mia shares her thoughts on the changing landscape of hospitality, the growing importance of diversity of thought, and how leaders can navigate this evolving environment. Wh...
2024-09-2624 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 50 - Ric Kosiba - AI - Workforce Optimisation, Math Modelling and AnalyticsIn this episode of The Impact Room, Perry Fletcher from Douglas Jackson sits down with Ric Kosiba, co-founder of Real Numbers and a pioneer in the contact centre planning industry. Ric takes us through his fascinating career, from developing the first-ever resource planning system to harnessing the power of data analytics and AI for smarter decision-making. Tune in to discover how Ric's insights can transform your approach to contact centre management, planning, and operational efficiency. Whether you're an industry veteran or just starting out, this episode is packed with actionable takeaways for today's fast-evolving business landscape.
Please...
2024-09-2539 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 49 Pip Tomson - Imposter syndrome - Pip Tomson, Freelance Presenter, Journalist and Media ProfessionalImpostor Syndrome in the Broadcasting Industry and beyone with Pip Tomson
Welcome to The latest edition of The Impact Room! In this episode, we're joined by Philippa "Pip" Tomson—celebrated journalist and presenter known for her work on ITV News, Good Morning Britain, and GB News. Pip gets real about her personal struggles with impostor syndrome, a challenge faced by many professionals in high-pressure careers, especially in the competitive world of broadcasting.
Throughout her career, Pip has presented live shows, faced unexpected challenges, and navigated the constant feeling of not being "good enough." As she ad...
2024-09-2446 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 48 - Lara Barnes - Global Director of Customer Success, ex Sitecore, Oracle, Facebook and Microsoft"If you're not delivering value, it's very easy for businesses to say, 'We're not getting the value, so we're cutting it."
In this episode of The Impact Room, hosted by Michelle Ansell, we welcome Lara Barnes, an acclaimed leader in customer success and a 2024 spotlight winner. Lara has an impressive track record working with leading SaaS and technology companies such as Sitecore, Oracle, Microsoft, and Facebook. She shares her experiences in building high-performing customer success teams, transforming customer engagement strategies, and navigating to a successful strategy that delivers realy value and return on investment for SAAS businesses.
2024-08-0231 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 47 - Sandra Lewin -Founder and Podcast Host 100 Women in Insurance, Diversity, Female Leadership Retention in InsuranceImpact Room Podcast: Elevating and Retaining Diverse Leadership in Insurance
Welcome to the Impact Room Podcast and our latest episode, where Michelle Ansell, Managing Partner at Douglas Jackson, dives deep into the world of leadership, diversity, and talent retention within the Insurance industry.
In this episode, we are thrilled to feature Sandra Lewin, founder and host of the acclaimed "100 Women in Insurance" podcast. Sandra shares her remarkable journey from Lloyd's of London, to KPMG and her dedication to showcasing the insurance industry as a career of choice not chance brining to light the o...
2024-07-1544 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 46 - Gary Ford, Managing Director, Men for Inclusion, Former MD of Global Technology division JP MorganJoin Holly Beeston, Practice Lead for Utilities at Douglas Jackson, in this episode of The Impact Room as she is joined by Gary Ford, Managing Director of Men for Inclusion and former MD of Global Technology division at JP Morgan and Women in Technology.
Dive into Gary’s fascinating journey from a technologist at JPMorgan Chase to a leading advocate for diversity and inclusion in the workplace. Discover the unique challenges faced by women in male-dominated sectors, and how forming male allies groups can drive positive change.
Gary shares practical strategies for creating an inclusive cu...
2024-07-1144 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 45 - Paul Basigara, Former Commercial Director Home Installations, Centrica, British GasWelcome to the Impact Room Podcast! Your host, Perry Fletcher is in conversation with Paul Basigara, the Group Commercial Director for Home Installations at British Gas Centrica. With a robust background spanning over 20 years in the home services sector, Paul provides deep insights into leadership, innovation, and the future of the energy industry.
During the discussion, Paul recounts his career journey from starting as an engineer to becoming a senior leader at British Gas. He shares his experiences in driving operational and digital transformations, improving customer satisfaction, and navigating complexities
We delve into the critical t...
2024-06-0750 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 44 - Hony Premlal, Consultant, Chair of Eldon Housing Association, Chair of WiSH in LondonWelcome to the latest edition of the Impact Room! I'm Michelle Ansell, managing partner of Douglas Jackson, and today, I'm thrilled to be joined by Hony Premlal. Hony has nearly 28 years of experience in social housing and is currently a leadership and executive consultant, mentor, and public speaker. Her impressive career spans operational governance, CEO, and managing director roles.
Hony is also a regional committee member of the Chartered Institute of Housing and the Institute of Leadership and Management, a board member of Trinity Association, and Somerset Cooperative Community Land Trust. Additionally, she passionately advocates for the...
2024-06-0439 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 43 - Marco Carrubba, Global Customer Success Director, Ex Microsoft, Vodafone, VM Ware,Welcome to the Impact Room, hosted by Michelle Ansell, Managing Partner at Douglas Jackson. In this episode, Michelle is joined by Marco Carrubba, a distinguished leader in customer success. Marco has led customer success initiatives at major companies like Vodafone, VMware, and Microsoft. He is known for his innovative approaches and dedication to fostering a growth mindset and team leadership. Marco also champions diversity and inclusion, especially in the context of neurodiversity.
Key Highlights:
Corporate vs. Startup Environments:
Leadership and Strategy Differences: Marco discusses the primary distinctions between corporate and startup settings, such as...
2024-06-0232 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 42 - Dr Steve Long, CEO of USA Many Pets the Double Unicorn FintechJohn Montgomery Practice Lead in Insurance joins Dr Steve Long, USA CEO of Many Pets, the Fintech and Insurance Disruptor. Steve is a seasoned CEO and known for his remarkable journey from managing startups to leading multinational corporations into the realm of 'double unicorns'.
Dr. Long shares invaluable lessons from his vast experience in tech businesses, international expansion, and building high-performing teams. Steve dives deep into the nuances of venturing into new markets, emphasising the importance of local culture, customer engagement, regulatory landscapes, and the criticality of budgeting and strategic planning. Steve also recounts his personal comeback...
2024-04-2836 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 41 - Damian Moore, Director of Optiforce, Resource Planning and Workforce OptimisationJoin us on thie Impact Room into the intricate world of resource planning and performance optimisation with Damian Moore, the experienced Director at Optiforce. Damian brings a wealth of knowledge from his diverse career across industries such as IT, retail, and contact centers, providing a deep dive into the strategies that are shaping the future of workforce management.
🔍 Episode Highlights:
Career Journey: Trace Damian's professional path from his early days as a resource plan analyst to his current role at the helm of Optiforce.
Personal Insights: Get a glimpse of Damian's personal life, including his love for...
2024-04-2519 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 40 - Abdul Azeez - Customer Care Director, Barclays Bank
Tune into this episode of the Impact Room featuring Abdul Azeez, a seasoned transformational leader with an extensive background in financial services and banking at Branch level, Regional Director and Customer Care Director for Barclays Bank.
Abdul discusses the nuances of leading with impact and navigating the complexities of technological advancements and strategic planning in corporate settings.
With over two decades of experience, he offers invaluable insights into what makes teams perform at their peak and how to cultivate an inclusive, high-performance culture that drives significant returns for shareholders.
Abdul's approach combines practical s...
2024-04-2137 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 39 - Clare Muscutt, Founder and CEO of Women in CXWelcome to another episode of "The Impact Room," where we dive deep into the transformative world of customer experience (CX) and leadership. Today, your host, Michelle Ansell, is joined by Clare Muscutt, a recognized leader in the CX field and the founder and CEO of WiCX, Women in Customer Experience, the pioneering global community for women in customer experience and technology.
In this episode, Clare shares her expert insights on why traditional approaches to CX transformation might be more of a problem than a solution, advocating for more agile and customer-focused strategies. She also discusses the evolving...
2024-04-1834 min
Rock, Paper, Swords! - the Historical Action and Adventure PodcastDouglas Jackson! Nazis, Romans, mad emperors, serial killers & more!Useful links:
https://www.goodreads.com/author/show/908155.Douglas_Jackson
https://www.patreon.com/RockPaperSwordsPodcast
We’re on Facebook: https://www.facebook.com/RockPaperSwordsPodcast and X @rock_swords
You can find out more about our books on www.matthewharffy.com and www.stevenamckay.com/
Douglas Jackson traded his role as assistant editor at The Scotsman for a full-time writing career in 2009. With novels published under his real name and the pen name James Douglas, Jackson has carved out a niche in historical fiction. His debut, "Caligula" (2008), weaves a tale of...
2024-03-151h 02
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 38 - Oke Eleazu, Ex UK CEO Many Pets, CEO and Founder of Elevate ColourWelcome to today’s engaging edition of The Impact Room, where insights meet influence and stories of success pave the way for tomorrow’s leaders. I'm Michelle Ansell, your guide on this journey of discovery and inspiration. Today, we are incredibly honored to have Oke Eleazu with us—a visionary in the realms of business, leadership, and the power of diversity.
Oke, the founder CEO of Elevate Colour, has charted a remarkable path through the corporate world, notably as the former UK CEO of Many Pets, a fintech and insurance phenomenon which became a double unicorn. His dedica...
2024-03-1234 min
Crime Time FMDOUGLAS JACKSON In Person With PaulDOUGLAS JACKSON chats to Paul Burke about his new historical crime thriller Blood Roses, wartime Warsaw, series fiction, Ancient Rome, Caligula & The Angel of Death - Josef Mengele. BLOOD ROSES As the Nazis roll into Warsaw, a serial killer is unleashed…September 1939. A city ruled by fear. A population brutalised by restrictions and reprisals. Amid the devastation, another hunter begins to prowl. What are a few more deaths amid scores of daily executions?Former chief investigator Jan Kalisz lives a dangerous double life, forced to work with th...
2024-03-0454 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 37 - Dr Elizabeth Blakelock, Speaker, Writer, a key figure in the UK Regulators NetworkWelcome to a new episode of the Impact Room, brought to you by Douglas Jackson. In this episode, we have the privilege of hosting Dr. Elizabeth Blakelock, a leading figure in regulatory academics and a pivotal force behind the UK Regulators network's Vulnerability Academy. Dr. Blakelock, who also plays a significant role at Citizens Advice, brings a wealth of knowledge and experience to our discussion, offering invaluable insights into the evolving landscape of regulation and consumer protection.
In our conversation, Dr. Blakelock delves into the essence and importance of purposeful regulation, emphasizing the need for regulatory bodies...
2024-02-0729 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 35 - Mandy Casken, Director of Resource Planning and Forecasting, Ex RAC, Capita, BarclaysThe Impact Room welcomes Mandy Casken, Director of Resource Planning and Forecasting and who has worked but the RAC, Capita amongst others.
Perry joins Mandy as they talk about resource planning and workforce management, effective planning and forecasting.
Mandy is a distinguished Planning and Insight leader with over 25 years of experience in the field. Mandy's impressive career spans various sectors, including notable roles at RAC, Army Recruitment, and Barclays. Dive deep with us into her insightful journey and her impactful contributions to strategic and operational workforce planning.
Inside This Episode:
From Brass B...
2023-12-2019 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 33 - Vinay Parmar, Chief Customer Officer - Founder Dhruva StarWelcome to The Impact Room from Douglas Jackson, where exceptional, diverse, and impactful leadership and wisdom are shared. Michelle Ansell, Managing PArtner was delighted to be joined Vinay Parmar.
Vinay brings over three decades of invaluable experience to our virtual stage as a Chief Customer Experience Officer. He is not just a leader, but a visionary who has transformed the way companies approach their customer relationships. His insights are sought worldwide, and he's often seen on stages around the globe as a keynote speaker, sharing his knowledge.
Vinay is a Non-Executive Director at Curo Housing...
2023-11-0131 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 32 - Damian Kirk, COO and Director of Residential Services E.ONWelcome to another enlightening episode of The Impact Room podcast! Today, we have the privilege of featuring Damian Kirk, a seasoned Director at E.on with over 7 years of dedicated leadership in the Utilities and Energy sector. Damian's illustrious career is marked by his passion for people leadership, boundless energy, and a relentless drive for innovation.
In this engaging conversation, Damian, who is also set to become an author, joins Michelle Ansell, Managing Partner at Douglas Jackson, to explore a wide range of thought-provoking topics, including:
Authentic Leadership: Discover the essence of authentic leadership and...
2023-10-2615 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 31 - Nikki Powell,Director of Customer and Patient Experience, Sciensus (now Operations Director Capita)Welcome to a special coffee break edition of The Impact Room podcast! Today, we're delighted to have Nikki Powell, Director of Patient Services and Experience at Sciensus (formerly Healthcare at Home).
Nikki is a seasoned professional with a remarkable track record in strategic contact center operations transformation and delivery. With a keen focus on customer experience, Nikki is known for her top-performing, profit-driven approach, consistently achieving year-on-year performance improvements. Her exceptional leadership skills, coupled with a deep understanding of business operations, have led to successful transformations, enhanced customer experiences, and innovative problem-solving.
In this casual...
2023-10-2520 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 30 - Ashleigh Ainsley, Co-Founder colorintech - Forbes 30 under 30Welcome to another enlightening episode of The Impact Room podcast! In this session, we have the pleasure of welcoming Ashleigh Ainsley as our guest.
Ashleigh is the Co-Founder of colorintech, a not-for-profit organization dedicated to fostering diversity within the tech community. Through strategic partnerships with industry giants like Google, WPP, Microsoft, and Facebook, colorintech creates groundbreaking programs that provide ethnic minorities with access to some of the world's most innovative companies. Ashleigh, a graduate of Oxford University, has garnered recognition as a Forbes 30 Under 30 awardee. He is a tech evangelist, strategic innovation consultant, and board advisor.
2023-10-2016 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 29 - Andrei Nita, Director of Data and AnalyticsWelcome to another enlightening episode of The Impact Room podcast, hosted by Perry Fletcher. In this episode, we are honored to have Andrei Nita, Director of Data and Analytics, as our special guest.
Andrei brings a wealth of expertise as a senior Data Leader who has served as a Director with Builder.ai. His track record includes conceiving, designing, and successfully delivering data, analytics, and technology strategies. Andrei has led numerous digital transformation programs, helping organizations gain a competitive edge by understanding their markets and customers, thereby delivering top-notch products and services to enhance customer satisfaction and...
2023-10-1816 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 28 - Nicola Freemantle-Phillips, Senior Consultant Baringa & PartnersWelcome to The Impact Room podcast, where we're thrilled to have Holly in conversation with the remarkable Nicola Freemantle-Phillips. Nicola brings a wealth of experience as a senior leader in the energy and utilities industry, currently serving as a Senior Consultant at Baringa and a passionate advocate for diversity, equality, and inclusion (DEI). She is also a CMI accredited Chartered Manager.
With 18 years of experience in the energy sector, Nicola is not only an authentic senior operations leader but also a staunch advocate for good leadership and DEI. She champions women's sports, particularly women's football, and carries...
2023-10-1323 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 27 - Bontle Senne, Founder and Managing Director Strong-ishWelcome to The Impact Room podcast, where we are excited to introduce our recent special guest, Bontle Senne.
Bontle's impressive background includes serving as an Executive Director in areas such as People, Transformation, Innovation, and Development, with experiences at renowned organizations like Virgin Media, Deutsche Bank, and McKinsey. She's a distinguished member of the HR Forbes Human Resources Council, a fellow of the Royal Society of Arts, and actively contributes to the Boards of Trustees for both St Mungo's and AKT.
Today, Bontle wears the hat of Founder and Managing Director at Strong-ish, a holistic...
2023-10-1023 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 26 - Manoj Sangany, Scal-up Accelerator, Head of Customer Success and Men’s Mental Health Voice
Welcome to latest Impact Room podcast feature. We were thrilled to have Manoj Sangany join us in this episode. Manoj is not only a Coach, a Head of Customer Success and Scale-up Accelerator having worked for Incepteo but also a passionate advocate for men's mental health and storytelling. You can connect with him on the Mindful Men's Club Facebook group and follow their youtube channel as well to check out his really important work in this field.
In this insightful episode, Manoj dives into several thought-provoking topics:
The Startup Journey: Manoj discusses the ups and d...
2023-10-0622 min
Team HumanMaggie JacksonAward-winning author and journalist Maggie Jackson shares some of the insights of her new book, Uncertain: The Wisdom and Wonder of Being Unsure.🎙️ In his monologue, Rushkoff advocates for a holistic understanding of life - not just individualized, mechanized processes.📕 You can pre-order Maggie Jackson’s new book, Uncertain: The Wisdom and Wonder of Being Unsure now.About Maggie JacksonMaggie Jackson is an award-winning author and journalist known for her penetrating writings on social trends, particularly technology’s impact on humanity. Her forthcoming book Uncertain: The Wisdom and Wonder o...
2023-09-2852 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 25- Nicola Collister, CEO and Founder Custerian, Ex COO, CCO, Group CX DirectorI am delighted to be joined by Nicola Collister, Nicola was one of the first Group Customer Experience Directors in the UK and has 25+ years in the service industry. Working her way up from an Advisor with the RAC, Nicola went on to hold senior COO and CCO Executive roles, before founding Custerian over 10 years ago with Simon Norrie, Nicola is also an Executive Advisor for the CCA and Chairs many of their events, as well as being an NED and Advisor to start-up and scale up business. Custerian is a practitioner focused change creation and delivery company that he...
2023-09-2834 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 24 - Karen Hogg, Coach, ex Chief Customer Officer and COOMichelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.
Karen is a business coach and mentor. Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO.
Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say?
Her role, a Chief Cu...
2023-07-2420 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 23 - Kirsteen Williamson - Guinn - Elevate WomenWelcome to the latest Impact Room from Douglas Jackson.
In this episode Michelle Ansell is joined by Kirsteen Williamson- Guinn, Kirsteen is the Founder of Elevate Women and had a long and successful banking career at a senior leader and Director level with Barclays. Kirsteen is a Confidence and Transition Coach who helps female leaders build unshakeable confidence, so they can speak up, step up and stand out.
Hear from Kirsteen how she transitioned from a corporate career into a coach helping female leaders have unshakeable confidence?
What some of the com...
2023-07-2029 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 22 - Mubeen Shariff, Head of Talent, Workforce Management HelloFreshMubeen Shariff Assoc CIPD, Senior Manager - Talent Acquisition - Workforce Planning at Hello Fresh joins Perry Fletcher Practice Lead at Douglas Jackson for the latest edition of the Impact Room. Currently the Senior Workforce Staffing Manager of operational fulfillment at HelloFresh working across the UK and other global territories including Netherlands, Germany, USA, Canada, Australia and Denmark.
Previously, a talent management consultant focused on operational and people change projects for a variety of organisation's within the real estate markets Mubeen is a passionate about Diversity Equity and Inclusion (DEI).
Hear from Mubeen about his...
2023-06-2217 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 21 - Jo Robertson, Coach, Ex COO Orbit Energy and MoneyPlus EnergyOur Utilities Practice Lead Holly Beeston meets Jo Robertson in the The Impact Room.
Jo has had a successful utilities and energy leader, working for Npower, the Chief Operating Officer for Orbit Energy, Director of Operations for MoneyPlus Energy and Extra Energy.
Jo is a Corporate Coach and Life Coach as well as a Speaker who is passionate about Authenticity in the Workplace and Gender Equality.
Hear from Jo on
How would you recommend that we present our authentic selves in the workplace without compromising my professionalism or credibility?
Many women feel like...
2023-06-1446 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 19 - Rob Sawle Director of Energy Services - Sigma ConnectedRob Sawle Director of Energy Services at Sigma Connected Group joins Holly Beeston, Practice Lead Utilities at Douglas Jackson in The Impact Room to discuss the energy price cap rise.
Rob talks about the consumer impact, the impact on energy firms, managing the rise, debt and credits. Customer contact increases, billings, process. The future of the energy industry, customer switching, customer retention, energy efficiency, customer consumption, smart meters, smarttech, smart devices.
Vulnerable Customers, Utilities, Energy. The Impact Room - where exceptional, diverse and impactful leadership and wisdom is shared...
#utilitiesrecruitment #energy #e...
2023-05-2614 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 17 - Eoin Lyons CEO OPAL (Outsourced Professional Administration Limited)John Montgomery Practice Lead at Douglas Jackson is joined by Eoin Lyons, CEO of OPAL, Outsource Professional Administration Limited who serve the finance, banking and insurance industry.
Eoin previously was COO of Axa Partners. Learn more from Eoin on being a successful C-Suite leader who has managed and strategised many professionals across the Insurance and wider FS industries.
What he thinks are some of the challenges facing the market at the moment. How he thinks the last few years have affected both Leaders and Employees in the workplace, how the challenges and demands placed upon...
2023-05-1128 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 16 -Ian Thornton-Trump Chief Information Security Officer for Cyjax Limited.We are delighted to see Ian Thornton-Trump in the Impact Room.
Ian is the CISO, Chief Information Security Officer for Cyjax Limited. Ian joins Perry to talk Batman, Cyber Security, Data Assets and Data Risks. Data Security and Data Science.
He has some great tips, advice and thoughts for the future in this really interesting session.
Ian Thornton-Trump CD is an ITIL certified IT professional with 25 years of experience in IT security and information technology. From 1989 to 1992, Ian served with the Canadian Forces (CF), Military Intelligence Branch; in 2002, he joined the CF Military...
2023-05-0115 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 14 - Sarah Whiddett, Director of Client Partnerships, KantarWe welcome Sarah Whiddett to The Impact Room. A marketeer with over 15 years experience.
Sarah is a Director, Client Partnerships at Kantar and has been a Board Director and Chair of an industry not-for-profit.
With a background of Insight, Customer Experience, Customer & Channel Marketing across food, on and off trade. Sarah talks about the importance of influence and connection, in a technical data led world.
Being curious, don't stay in your lane, how to develop deeper broader thinking to enhance your career.
Don't underestimate the value of a strong network. Mentoring talent, how to find that lucky break.
The Impact Room...
2023-04-2410 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 13 Ann-Marie Stagg, Ex CEO of the Call Centre Management Association (CCMA)Ann-Marie Stagg has over 20 years working for blue chip organisations such as the AA, Scottish Power, United Utilities, Brakes, and the Co-op Financial Services and recently retired as CEO of the CCMA which is now in its 27th year.
Ann-Marie also set up the UK National Contact Centre Awards which recently celebrated its 25th anniversary, took over the European Contact Centre and Customer Service Awards 6 years ago and breathed new life into it, making it now the largest awards event for our industry.
Learn more from Ann-Marie on the following. What changes have you observed dur...
2023-04-1925 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 10 - Nicola Callan Boost HR, Effective Leadership of a Hybrid WorkforceThis is a recording of a live Webinar Douglas Jackson hosted with Nicola Callan of Boost HR.
Hybrid and flexible working is still causing some organisations difficulties.
If you are like many customer led leaders, COO's, CCO's, Customer Service, Customer Experience and HR Directors who are moving towards a flexible; remote and office working model, you will be asking yourself, 'Am I and my team ready?,
How will we engage and manage a remote team? and many other questions.
The most successful employers will be able to attract and retain the mo...
2023-01-271h 07
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 9 - Greg Reed, CEO Homeserve and Places For PeopleThe Impact Room welcomes Greg Reed, Board Director, Advisor and Former CEO of HomeServe UK, presently CEO of Places for People, ex Bank of New York.
Hear from Greg on how best to progress your board career.
The benefits of sideways moves and learning...
Look after your people and they will look after your customers and the rest will look after itself...
What are the most critical traits to success to be a successful board level leader, authenticity, being the best version of yourself, inspirational leadership.
The Impact Room – Wh...
2023-01-2514 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 8 - Louise Smith, General Manager, MI and Planning, Jet2Louise Smith , General Manager MI and Planning from Jet2 joins Perry Fletcher, Practice Lead and high end retained search consultant across Data, Planning, Insight and Analytics, in the Impact Room.
Louise is a multi award winning, dedicated and enthusiastic professional and senior manager with experience across both the finance and travel industry.
Louise talks about travel...a can do attitude, and with enough dedication anything is possible.
The importance of self motivation in a fast growth planning envirnonment. Passionate about doing the right thing and not just taking the easy option...
...
2023-01-2316 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 7 - Jeff Sheehan, Customer Experience Management Consultant and AuthorHolly Beeston from Douglas Jackson Recruitment welcomes Jeff Sheehan, Customer Experience Management Consultant and Author to The Impact Room.
Jeff talks about the challenges and opportunities facing customer experience at this time.
Jeff Sheehan is a Customer Experience Consultant with experience across both the US and UK markets, with experience gained with organisations including Apple and Motorola.
Jeff shares his thoughts on how best to align CX strategy and teams to deliver brand promises.
Jeff talks about a misuse of NPS, improving customer experience, aligning with your brand promises, the ease...
2023-01-2017 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 6 - Jo Causon, CEO, The Institue of Customer ServiceThe Impact Room from Douglas Jackson welcomes Jo Causon, Chief Executive Officer of the Institute of Customer Service, to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.
What do the organisations that do well with customer service do differently, ethics, value. What needs to change in the UK to help our customers feel happier and improve customer experience.
The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.
The Impact Room – Where exceptional, diverse and impactful le...
2023-01-1915 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 5 - Abdul Qadir Pemberton - Business AnalystPerry Fletcher meets Abdul Qadir Pemberton, an Operations Business Analyst in The Impact Room, for a get to know you and your career session.
Abdul shares his insight in homeworking, skills, diversity, creative shift patterns and channel shifts amongst other things and shares some hints and tips to help you develop your career and opportunities.
The Impact Room Where exceptional, diverse and impactful leadership and wisdom is shared... From Douglas Jackson
Rather watch the full video? Link here.
2023-01-1709 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 4 - Luke Twelves GP and CEOHear from Luke Twelves, CEO of Omnes Healthcare and General Practitioner, who joins us in the Impact Room.
Luke discusses his favourite destinations, culture, history, careers in the healthcare sector, governance, NHS management blending strategy and vision and building both a management and clinical career, the opportunities and challenges.
The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared. From Douglas Jackson
You can find the video recording here.
2023-01-1618 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 3 - James Revell Director of International Contact CentresJames Revell, Award winning Director of International Contact Centre Air France - KLM, a General Manager, seasoned and highly successful business leader, recognised for his proven track record when delivering a first-rate customer service whilst leading a demanding contact centre for Air France KLM, where he is responsible for directing a team of c.200, focusing on providing successful management in the areas of sales, quality, costing and employee engagement James joins
The Impact Room from Douglas Jackson, where diverse, impactful leadership and wisdom is shared
You can view the video recording here.
2023-01-1317 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 2 - Karen Walker Director of Strategy and ChangeWe are delighted to meet Karen Walker in The Impact Room.
Karen is a Director of Strategy & Change at The Independent Parliamentary Standards Authority, and Non Executive Director at Bradford Teaching Hospitals NHS Trust.
Hear from Karen about Non Executive Leadership and the differences to being an executive or board leader, together with the benefits that both parties gain from this sort of a role.
What inspires Karen and what are the values that have driven her through her highly successful career?
The links between her career history and path and...
2023-01-1308 min
The Impact Room - Conversations That Shape Exceptional LeadershipEpisode 1 - Nick Creagh Chief Data and Analytics OfficerThe Impact Room welcomes Nick Creagh, Chief Data & Analytics Officer at QS Quacquarelli Symonds and previously Head of Analytics at World of Books.
Nick is a leader with 20 years of experience and proven track record in building analytics functions / products that add value across the board.
Nick knows how to turn data into revenue. How to create a data strategy and how to make a difference with data.
Data is a strategic asset, your best. So what are you doing with it?
Are you getting the most value from your data...
2023-01-1315 min
Download Best Full Audiobooks in Fiction, LGBTQ+The Wall: The pulse-pounding epic about the end times of an empire by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/550261to listen full audiobooks.
Title: The Wall: The pulse-pounding epic about the end times of an empire
Author: Douglas Jackson
Narrator: Matt Bates
Format: Unabridged Audiobook
Length: 13 hours 44 minutes
Release date: June 9, 2022
Ratings: Ratings of Book: 5 of Total 1
Genres: LGBTQ+
Publisher's Summary:
Brought to you by Penguin. AD 400. Rome and its Empire are failing . . . Veteran cavalry commander Marcus Flavius Victor sets out with his regiment to make what may be his final tour of the forts along Hadrian's Wall. Through a combination of military prowess, brutality and bribery, Marcus has spent twenty years keeping...
2022-06-091h 44
Errol & FriendsErrol & Friends- Karine JacksonWe invite you to join the insightful conversation with Errol Douglas MBE and famous name within the hairdressing industry plus multi award winning business entrepreneur and sustainability queen Karine Jackson. To join the Errol Douglas Club for more with Errol Douglas find us on Instagram @erroldouglas.club or www.erroldouglas.club click follow for more amazing episodes with other industry pioneers and don’t forget to click the bell to be notified when new episodes are uploaded! Enjoy!!
2022-04-0442 min
Music Makes Me High! PodcastJanet Jackson - Janet Jackson LP (1982)On this episode of the Music Makes Me High! podcast, Michael Douglas recounts his decision to buy Janet Jackson's eponymous debut album on vinyl 40 years ago, and why, despite its faults, it is an essential album to him ... as the album firmly announced to the world Janet Jackson could, indeed, sing on her own!
2022-02-2048 min
The New 1%Financial Ministry, Social Work, and a Dream of Writing with Audrey JacksonListen to the Podcast Here:
https://anchor.fm/timothy-douglas0
Audrey Jackson is a social worker in Austin, Tx that focuses on the administrative side of social work.
She loves to do financial ministry, which includes teaching several people about biblical financial principles.
She loves to read Christian nonfiction books and financial literacy books.
Audrey literally lives to serve. She finds passion in all that she does because it is all rooted in serving other people!
Some of her favorite places in...
2021-05-1735 min
Passionate Pioneers with Mike BiselliDistributing Donated Medical Relief with Dr. Douglas JacksonThis episode’s Community Champion Sponsor is Adaptrack. To learn how Adaptrack is helping healthcare avoid malpractice, burnout & administrative risks: CLICK HERE---What began as a six-month assignment to help his father’s organization has turned into a multi-decade journey of helping to bring relief and healing to our world’s most vulnerable and needy citizens. During this episode, I am honored to be joined by Dr. Douglas Jackson, President and C.E.O. of Project C.U.R.E., the world’s largest distributor of donated medical equipment and supplies to resource...
2021-04-2239 min
Keck Graduate Institute: Insights and innovations in Healthcare, Biotech, and Life Sciences Research#131 - Dr. Douglas JacksonIn this Industry Talk, KGI featured Douglas Jackson, who serves as the President/CEO of Project C.U.R.E. Each week, Project C.U.R.E. delivers approximately four semi-truck loads of donated medical supplies and equipment to desperately needy people around the world. Since 1987, Project C.U.R.E. has delivered equipment and supplies to hospitals and clinics in over 135 countries. Project C.U.R.E. is consistently recognized with the highest rankings from Guidestar and Charity Navigator and was named by Forbes as one of the top 20 charities in America. In addition...
2021-03-3058 min
The Working Artist ProjectTime Travel with Noah JacksonNoah and I listen to some of our favorite songs and discuss what memories and emotions they envoke. We had a blast listing to and discussing these selections. We traveled through time and lived to tell you guys all about it. I hope you enjoy the journey!Connect with Noah Here:Web- noahjacksonmusic.comFacebook Fan Page- facebook.com/noahjacksonjazzConnect with Darrian Douglas Here:Web- DarrianDouglas.comNoah Jackson Bio: Originally from Detroit, Michigan, Noah Jackson is a...
2017-01-131h 19
INNOVATE PODCASTS - Arch Street PressDr. Douglas Jackson and Project C.U.R.E.: Empowering and Equipping Medical Professionals Worldwide
Dr. Douglas Jackson is the president and CEO of Project C.U.R.E., or Commission on Urgent Relief and Equipment, who works to bridge health resource gaps in the developing world by empowering doctors and nurses with the tools they need to treat disease, administer vaccines, perform surgeries and ensure safe childbirth. Since 1987, Project C.U.R.E. has delivered equipment and supplies to hospitals and clinics in over 130 countries. Project C.U.R.E. is consistently recognized with the highest Four Star ranking from Charity Navigator, and was named by Forbes as one of the top 200 charities...
2016-03-0600 min
Grab the Essential Full Audiobooks in Fiction, LGBTQ+Sword of Rome: (Gaius Valerius Verrens 4): an enthralling, action-packed Roman adventure that will have you hooked to the very last page by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/241985to listen full audiobooks.
Title: Sword of Rome: (Gaius Valerius Verrens 4): an enthralling, action-packed Roman adventure that will have you hooked to the very last page
Series: #4 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 14 hours 0 minutes
Release date: September 26, 2013
Ratings: Ratings of Book: 4.5 of Total 2
Ratings of Narrator: 5 of Total 1
Genres: LGBTQ+
Publisher's Summary:
Brought to you by Penguin. Bestselling author Douglas Jackson expertly brings the Roman Empire to life in this brutal and bloody historical adventure. Perfect for fans of Simon Scarrow, Ben Kane and Conn I...
2013-09-262h 00Listen to Top Full Audiobooks in Fiction, HistoricalSword of Rome: (Gaius Valerius Verrens 4): an enthralling, action-packed Roman adventure that will have you hooked to the very last page by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/241985to listen full audiobooks.
Title: Sword of Rome: (Gaius Valerius Verrens 4): an enthralling, action-packed Roman adventure that will have you hooked to the very last page
Series: #4 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 14 hours 0 minutes
Release date: September 26, 2013
Ratings: Ratings of Book: 4.5 of Total 2
Ratings of Narrator: 5 of Total 1
Genres: Historical
Publisher's Summary:
Brought to you by Penguin. Bestselling author Douglas Jackson expertly brings the Roman Empire to life in this brutal and bloody historical adventure. Perfect for fans of Simon Scarrow, Ben Kane and Conn I...
2013-09-262h 00
Grab the Essential Full Audiobooks in Fiction, LGBTQ+Hero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure… by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/242455to listen full audiobooks.
Title: Hero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure…
Series: #1 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 11 hours 16 minutes
Release date: September 6, 2012
Ratings: Ratings of Book: 3.5 of Total 2
Genres: LGBTQ+
Publisher's Summary:
Perfect for fans of Simon Scarrow and Ben Kane, this heart-stopping historical thriller from bestselling author Douglas Jackson will have you on the edge of your seat! 'Rightly hailed as one of the best historical novelists writing today' -- DAILY EXPRESS Readers are loving Gaius Val...
2012-09-0611h 16Listen to Top Full Audiobooks in Fiction, HistoricalHero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure… by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/242455to listen full audiobooks.
Title: Hero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure…
Series: #1 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 11 hours 16 minutes
Release date: September 6, 2012
Ratings: Ratings of Book: 3.5 of Total 2
Genres: Historical
Publisher's Summary:
Perfect for fans of Simon Scarrow and Ben Kane, this heart-stopping historical thriller from bestselling author Douglas Jackson will have you on the edge of your seat! 'Rightly hailed as one of the best historical novelists writing today' -- DAILY EXPRESS Readers are loving Gaius Val...
2012-09-0611h 16
Access Must-Have Full Audiobooks in Fiction, Westerns & WarHero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure… by Douglas JacksonPlease visit https://thebookvoice.com/podcasts/1/audiobook/242455 to listen full audiobooks. Title: Hero of Rome (Gaius Valerius Verrens 1): An action-packed and riveting novel of Roman adventure… Series: #1 of Gaius Valerius Verrens Author: Douglas Jackson Narrator: Cornelius Garrett Format: Unabridged Audiobook Length: 11 hours 16 minutes Release date: September 6, 2012 Ratings: Ratings of Book: 3.5 of Total 2 Genres: Westerns & War Publisher's Summary: Perfect for fans of Simon Scarrow and Ben Kane, this heart-stopping historical thriller from bestselling author Douglas Jackson will have you on the edge of your seat! 'Rightly hailed as one of the best historical novelists writing today' -- DAILY EXPRESS Readers are lov...
2012-09-0605 min
Download Best Full-Length Audiobooks in Fiction, LGBTQ+Defender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/237241to listen full audiobooks.
Title: Defender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure
Series: #2 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 11 hours 17 minutes
Release date: September 1, 2011
Ratings: Ratings of Book: 4.33 of Total 3
Ratings of Narrator: 5 of Total 2
Genres: LGBTQ+
Publisher's Summary:
Brought to you by Penguin. This riveting and action-packed historical thriller from bestselling author Douglas Jackson is real edge of your seat stuff! Perfect for fans of Simon Scarrow and Ben Kane. Readers are loving Gaius Valerius Verrens! 'Absolutely incredible...
2011-09-0111h 17Get Top Full Audiobooks in Fiction, HistoricalDefender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/237241to listen full audiobooks.
Title: Defender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure
Series: #2 of Gaius Valerius Verrens
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 11 hours 17 minutes
Release date: September 1, 2011
Ratings: Ratings of Book: 4.33 of Total 3
Ratings of Narrator: 5 of Total 2
Genres: Historical
Publisher's Summary:
Brought to you by Penguin. This riveting and action-packed historical thriller from bestselling author Douglas Jackson is real edge of your seat stuff! Perfect for fans of Simon Scarrow and Ben Kane. Readers are loving Gaius Valerius Verrens! 'Absolutely incredible...
2011-09-0111h 17
Get Your Favorite Full Audiobooks in Fiction, Westerns & WarDefender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure by Douglas JacksonPlease visit https://thebookvoice.com/podcasts/1/audiobook/237241 to listen full audiobooks. Title: Defender of Rome: (Gaius Valerius Verrens 2): A heart-stopping and gripping novel of Roman adventure Series: #2 of Gaius Valerius Verrens Author: Douglas Jackson Narrator: Cornelius Garrett Format: Unabridged Audiobook Length: 11 hours 17 minutes Release date: September 1, 2011 Ratings: Ratings of Book: 4.33 of Total 3 Ratings of Narrator: 5 of Total 2 Genres: Westerns & War Publisher's Summary: Brought to you by Penguin. This riveting and action-packed historical thriller from bestselling author Douglas Jackson is real edge of your seat stuff! Perfect for fans of Simon Scarrow and Ben Kane. Readers are loving Gaius Valerius Verrens...
2011-09-0105 min
Download Best Full-Length Audiobooks in Fiction, LGBTQ+Claudius: An action-packed historical page-turner full of intrigue and suspense… by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/237160to listen full audiobooks.
Title: Claudius: An action-packed historical page-turner full of intrigue and suspense…
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 10 hours 50 minutes
Release date: March 3, 2011
Ratings: Ratings of Book: 4.14 of Total 7
Ratings of Narrator: 4 of Total 2
Genres: LGBTQ+
Publisher's Summary:
From bestselling author Douglas Jackson, a gripping and visceral novel of the Roman invasion of Britain, for fans of Conn Iggulden and Simon Scarrow. 'What stands out are Jackson's superb battle scenes. I lost myself in the riveting depictions of combat . . . I was gripped from start to finish...
2011-03-0310h 50Get Top Full Audiobooks in Fiction, HistoricalClaudius: An action-packed historical page-turner full of intrigue and suspense… by Douglas JacksonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/237160to listen full audiobooks.
Title: Claudius: An action-packed historical page-turner full of intrigue and suspense…
Author: Douglas Jackson
Narrator: Cornelius Garrett
Format: Unabridged Audiobook
Length: 10 hours 50 minutes
Release date: March 3, 2011
Ratings: Ratings of Book: 4.14 of Total 7
Ratings of Narrator: 4 of Total 2
Genres: Historical
Publisher's Summary:
From bestselling author Douglas Jackson, a gripping and visceral novel of the Roman invasion of Britain, for fans of Conn Iggulden and Simon Scarrow. 'What stands out are Jackson's superb battle scenes. I lost myself in the riveting depictions of combat . . . I was gripped from start to finish...
2011-03-0310h 50
Get Your Favorite Full Audiobooks in Mystery, Thriller & Horror, SuspenseCaligula: A thrilling historical epic set in Ancient Rome that you won’t be able to put down… by Douglas JacksonPlease visit https://thebookvoice.com/podcasts/1/audiobook/237157 to listen full audiobooks. Title: Caligula: A thrilling historical epic set in Ancient Rome that you won’t be able to put down… Author: Douglas Jackson Narrator: Russell Boulter Format: Unabridged Audiobook Length: 11 hours 20 minutes Release date: March 3, 2011 Ratings: Ratings of Book: 4.5 of Total 2 Genres: Suspense Publisher's Summary: Perfect for fans of Robert Harris, Conn Iggulden and Simon Scarrow, a riveting thriller set in Ancient Rome from bestselling author Douglas Jackson. '...gripping Roman thriller. It's certainly well placed to take on the Simon Scarrow/Conn Iggulden audience.' -- Scotland on Sunday 'Fan...
2011-03-0305 min
Get Your Favorite Full Audiobooks in Fiction, Westerns & WarClaudius: An action-packed historical page-turner full of intrigue and suspense… by Douglas JacksonPlease visit https://thebookvoice.com/podcasts/1/audiobook/237160 to listen full audiobooks. Title: Claudius: An action-packed historical page-turner full of intrigue and suspense… Author: Douglas Jackson Narrator: Cornelius Garrett Format: Unabridged Audiobook Length: 10 hours 50 minutes Release date: March 3, 2011 Ratings: Ratings of Book: 4.14 of Total 7 Ratings of Narrator: 4 of Total 2 Genres: Westerns & War Publisher's Summary: From bestselling author Douglas Jackson, a gripping and visceral novel of the Roman invasion of Britain, for fans of Conn Iggulden and Simon Scarrow. 'What stands out are Jackson's superb battle scenes. I lost myself in the riveting depictions of combat . . . I was gripped from start to fi...
2011-03-0305 min