Shows
LeaderDialogueImproving Healthcare Outcomes By Optimizing Healthcare Environments With Dr. Lorissa MacAllisterEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. More than ever, we need all the tools and help we can get to overcome the growing needs of the healthcare system. Dr. Lorissa MacAllister recognizes the need to optimize healthcare environments, leading her to found Enviah. The company helps create healthcare environments where people thrive while helping healthcare providers more effectively accomplish their mission. In this episode, Dr. MacAllister joins Dr. Roger Spoelman and Ben Sawyer to share the story and inspiration behind the development of Enviah and how it...2023-07-1831 min
LeaderDialogueFocus On Expanded Care Settings: Reimagining Patient Flow With Dave WillisEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Confronting that, we are seeing systems and processes being reimagined. In this episode, we sit down with David Willis to talk about expanded care settings, particularly reimagining patient flow in healthcare organizations. He dives deep into the reasons behind the renewed focus on patient flow, including shifting patient preferences, staffing challenges, and financial considerations. What is more, Dave emphasizes the need for administrators to address these issues by optimizing bed utilization, reducing the length of stay, and improving discharge planning. From id...2023-06-2730 min
LeaderDialogueOconee Health Campus: A Model Of Successful Outpatient Care Integration With Delena BrockmannEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since is outpatient care, which comes with unique sets of challenges. In this episode, we take a deeper look into outpatient care under the umbrella of systemness. We are joined by Delena Cook Brockmann, the Executive Director of Operations at Piedmont Athens Regional, to share how they strategically align outpatient care with the rest of their system. She shares the Oconee Health Campus, the huge impact it made on patient experience and the community, and...2023-06-1328 min
LeaderDialogueBaldrige Leader Dialogue Quarterly Co-Host Review: On Patient Throughput And Production ScienceEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The show has been with great experts who share their wisdom to help leaders navigate these changes within the industry. In today’s special episode, Dr. Roger Spoelman and Dr. Chuck Peck are joined again by Darin Vercillo and Ben Sawyer of ABOUT Healthcare for a Quarterly Co-Host Review. They talk about what they have seen going on in the environment and reflect back on some of their previous conversations with guests. Tackling issues with throughput using sports metaphors and fighter pi...2023-05-2430 min
LeaderDialogueTackling The Crisis In Behavioral Health Access And Placement With Kenneth (K.C.) JohnsonEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Some of those challenges, particularly in behavioral health, are access, throughput, and placement. Bringing to the show over 20 years of experience in healthcare operations and management to discuss the crisis we are seeing is Kenneth (K.C.) Johnson. K.C. is an accomplished business executive and entrepreneur with a proven track record of success in the healthcare industry. He currently serves as the Chief Executive Officer of HealthSource Integrated Solutions. He joins this episode to talk about how the industry can ta...2023-05-0929 min
LeaderDialogueGetting Ahead Of Readmissions: Reducing Readmission Risk With Dr. Tricia BairdEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those existing challenges that has only become extra tough is readmissions. Because let’s face it: readmissions cost us not only dollars but time and human resources—all of which have taken a dent in the last few years. In this episode, we are joined by Dr. Tricia Baird to help us get ahead of readmissions. Dr. Baird is the Vice President of Care Coordination at Corewell Health West, where she and her team published the paper “Reducing Readmission Risk Thro...2023-04-2534 min
LeaderDialogueOptimizing Care Orchestration: Overcoming Challenges On Access, Throughput, And Capacity With Dr. Derek Feuquay And Jake LansburgEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Caring for about 800,000 lives in their region, Northern Arizona Healthcare is no stranger to challenges concerning patient flow and care orchestration. In this episode, Dr. Chuck Peck and Ben Sawyer are joined by not just one but two guests from Northern Arizona Healthcare. They sit down with Dr. Derek Feuquay and Jake Lansburg to discuss their care orchestration as a whole and how they overcome issues on access, throughput, and capacity. They take us deep into their process design and transformation...2023-04-1129 min
LeaderDialogueCreating And Managing A High-Performance, Clinically-Integrated Care Network With Mary Pat OlsonAt the end of the day, healthcare is all about bringing systems together to provide the best care possible for patients. However, coordinating this is not without its challenges. Often, it takes great leadership to pull off a high-performance care network. In this episode, we have a guest who has figured this out. Mary Pat Olson has more than 30 years of experience in healthcare across Nursing, Care Management, and Healthcare Associations. She is currently working at Loyola University Health System. With her expertise, she shares with us how we can create and manage high-performance and clinically-integrated networks built around...2023-03-3030 min
LeaderDialogueDemand And Capacity: Deciding Where A Patient Should Go With Gina Kidder, MSN, ACM-RNEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One of those vexing problems that we continue to see today is deciding where a patient should go, especially with reduced hospital and post-acute capacity. Diving deep into this mismatch between demand and capacity, Gina Kidder, MSN, ACM-RN, joins us in this episode. Gina joined ABOUT Healthcare in 2023 as Client Outcomes Engineer, with more than 30 years of experience in healthcare across nursing, HCIT implementations, and Care Management. She brings her expertise on care orchestration and patient transitions to help us navigate...2023-03-1432 min
LeaderDialogueManaging Through Change: The Need For Innovation In HealthcareEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Managing through the changes can be tough, especially as we collectively have to rethink what used to work and find new ones to fit the current and ever-evolving context. In this episode, hosts Roger Spelman, Dr. Chuck Peck, and Ben Sawyer discuss the changes that have happened since the start of the pandemic. They take a deep dive into the digital front door, consumer-focused healthcare, and the need for innovation. Where are we today? How did we get here? What is...2023-02-2827 min
LeaderDialogueWhy You Need To Consider A Hospitalist-Based Leadership Structure With David Sailors, MDEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sharing his perspective as both a Physician Executive and Hospital Board Chairman, David Sailors, MD of the Piedmont Athens Regional Medical Center joins us in this episode. Dr. Sailors takes us deep into how Piedmont is managing the changing and complex healthcare system landscape today with their hospitalist-based medical program in their leadership structure. He shares the best ways doctors, administrators, and other healthcare professionals can work together to provide the best standards of care for their patients. All of these...2023-02-1431 min
LeaderDialogueDuane Reynolds And KaiLonnie DunsmoreEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Sometimes people start feeling overwhelmed by our capitalistic healthcare system. As sad as it sounds, having access to healthcare is now more of a privilege than a right. In this episode, we have catalysts of change KaiLonnie Dunsmore and Duane Reynolds to talk about our healthcare system and why it is important to start changing it. Duane and KaiLonnie share the vision we should have for the health industry: transforming healthcare into a human-centered system! It is high time to stop...2023-01-3135 min
LeaderDialogueManaging Through Change With John RaffoulEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The solutions they come up with will serve them not only in the current environment but also in the future. For John Raffoul, the President of Adventist Health White Memorial, managing through the changes is all about understanding the value of the organization’s mission. In this episode, he shares with us how their mission and values helped them overcome the adversities brought by COVID. A Malcolm Baldrige Award Winner, John then talks about the Baldrige framework that allowed them to fo...2023-01-1733 min
LeaderDialogueCan Innovation Rescue Healthcare? With Ben Look And Mike MorinEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. And they highlighted, more significantly, the innovation that needs to be done in the healthcare system. In this episode, we sit down with not just one but two experts in the innovation space. We learn from Ben Look, the Director of the Innovation Hub at Trinity Health (Hq Michigan), and Mike Morin, a serial entrepreneur and co-owner of Seamless Ventures. Together, they dive deep into how innovation can rescue healthcare in a way that is not only great for the patients but...2022-12-2736 min
LeaderDialogueA Roundtable Discussion On The Health System, Executive Management, Pandemic Challenges, And More!Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This time, we’re offering a special edition of Leader Dialogue, as the ones who normally asked the questions now get the chance to talk! Today’s episode will be a roundtable discussion with hosts Ben Sawyer, Dr. Chuck Peck, and Roger Spelman about health system leaders and current market challenges. Full of rich engagements, gold nuggets, and educated sources, join us in discovering the perspective of the experienced hosts about the industry!2022-12-1334 min
LeaderDialogueAchieving Financial Stability And Resilience With Carol BurrellIn times of crisis, keeping financial stability and building resiliency are challenging tasks indeed. The healthcare industry faced these obstacles due to COVID-19, calling for huge structural adjustments. Dr. Chuck Peck and Ben Sawyer sit down with Carol Burrell, CEO and President of the Northeast Georgia Health System, to share how they survived the pandemic by implementing several strategic changes in their team. Carol breaks down her four-tiered notification system that addresses patient concerns even before lunchtime. She explains how this strategy proved useful in their success, all while keeping their operations aligned with the organization’s core values and...2022-11-2938 min
LeaderDialogueThe Essentials Of Operational Transformation With Dan MullenDan Mullen will be joining the Leader Dialogue co-hosts on the Nov 15, 2022, podcast. The podcast topic is Technology: Maximizing Your Systems to Accomplish Your Goals. Daniel Mullen joined ABOUT Healthcare as the VP of Innovation in Analytics in November of 2021.According to an Oct. 25 report from Health Affairs, “healthcare systems are on track for their worst financial year in decades.” Margins have plummeted, labor expenses continue to climb, outpatient activity has dropped, and inpatient capacity and throughput has become even more challenging to manage, due in part to higher levels of patient acuity and post...2022-11-2135 min
LeaderDialoguePragmatic Approaches Of Innovation In Healthcare With Dr. Jennifer StrahanJennifer Strahan will be joining the Leader Dialogue co-hosts on the Oct 17, 2022, podcast. The podcast topic is Innovation: Pragmatic Approaches to Innovation During Challenging Times. Some of you may already know Jennifer from the key insights she provided on this LeaderDialogue podcast during the height of the pandemic, including advice and guidance on how to best manage through that emerging crisis. Jennifer is considered a national industry thought leader and operational executive. She has extensive knowledge of healthcare strategy and operations gained by leading hundreds of organizations to successfully strategize priorities and achieve targeted results acr...2022-10-2532 min
LeaderDialogueProvInsure: Innovative Self-Insured Healthcare With Ashley BacotEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. But when an organization focuses on the need, they develop solutions that offer excellent healthcare at an extraordinarily low cost. As leaders, taking care of our employees’ health is a priority, and finding the right provider can be challenging. It doesn’t have to be! Listen in as the President of ProvInsure, Ashley Bacot, talks about their innovative self-insured healthcare model that provides superior onsite primary care while reducing the employee and company’s healthcare costs. So don’t miss out on the cha...2022-10-1433 min
LeaderDialogueResponding To Hinge Moments With Dr. Michael LindsayEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. As a leader, you must know how to respond properly to crises or hinge moments. Start investing in your people because they will be your legacy. Think of yourself as a startup that thrives in innovation. And focus more on your peripheral. Talk to the people around you, your customers, or the people you work for. In a time of crisis, you need to be open to everything. Join us as we talk to Dr. Michael Lindsay abo...2022-09-2733 min
LeaderDialogueNavigating The New Landscape: Innovation and Change Management in Health SystemsEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, we invite Paul Keckley to share his insights on trends regarding change innovation and change management. Paul is dubbed The Healthcare Expert and is a trusted advisor when talking about coming trends in the industry. He is the Principal of The Keckley Group, a research and advisory practice focused on health industry trends, policy issues, and growth strategies. Today, he highlights a significant shift in how businesses approach the healthcare system. What motivates employers to continually subsidize the...2022-09-1339 min
LeaderDialogueOptimizing Capacity & Throughput Angie Franks- About Healthcare CEOEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. With COVID-19 changing the healthcare system we know, everyone should take a breath and start optimizing capacity and throughput. Angie Franks, CEO of ABOUT Healthcare, discusses how leaders must significantly restructure operations to keep meeting the unpredictable demands of patient experience. She explains the best way to take in new patients without sacrificing your revenue and resources. Angie also talks about why leaders should give more attention to new and innovative processes instead of jumping back to old blueprints that are...2022-08-2340 min
LeaderDialogueOak Street Health: Rebuilding A Value-Based Healthcare With Dr. Julie SilversteinJulie Silverstein, MD Chief Medical Officer of Care Delivery at Oak Street Health is joining Leader Dialogue co-hosts Dr. Chuck Peck, Dr. Darin Vercillo, and Ben Sawyer on the August 9th, 2022, LeaderDialogue podcast. The theme of the podcast is the Change Imperative, and the topic is Friction-Free Access. The LeaderDialogue co-hosts will be exploring with Dr. Silverstein the current challenges of coordinated primary care and coordinated patient access and management across the healthcare continuum. Oak Street Health focuses their practice on the Medicare patient population, leveraging the Medicare Advantage program primarily to address the co...2022-08-0937 min
LeaderDialogueThe Disruption in Healthcare: How You Should Pivot and Adapt For The Future With Scott NordlundEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. This disruption in healthcare has necessitated a transformation in the landscape to make it more convenient and ultimately safer for customers. Today’s guest is Scott Nordlund, the Chief Strategy and Growth Officer at Banner Health. He discusses how the pandemic has impacted the healthcare system and offers creative solutions for companies to adapt and pivot for the future. There is no post-pandemic or “back to normal” because these changes will remain as the industry evolves. Tune in to learn how you ca...2022-08-0232 min
LeaderDialoguePayvider Adoption: Dennis Butts Jr.Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. In this episode, Dennis Butts Jr. shares a tremendous amount of practical, pragmatic information on the payvider space and the state of payvider adoption in our current healthcare system. Dennis is a Partner at Guidehouse, leading the health strategy and innovation center, and an expert on today’s topic. Find out why payvider can and should be the next step in advancing and improving healthcare.2022-07-2033 min
LeaderDialogueUnlocking Top Performance And Creating Extraordinary Outcomes Through The Power Of Full Engagement With Jim LoehrWe are all actors and the world is our stage. And we can’t expect to get our acts right without putting in the hard work. But how do we reach our full potential? What is the real key to top performance? In this episode of LeaderDialogue, sports psychologist Jim Loehr shares how he helps athletes achieve extraordinary performance beyond their expectations. He then shares insights on how investing your energy, not time, can help you deliver outstanding performance. 2022-06-2834 min
LeaderDialogueLeading A Healthcare Organization: Leadership Towards Providing Excellent Service With Phil YoungWe can’t avoid challenges in our personal and professional lives. What’s important is we know how to deal with them. In this episode, Phil Young, CEO of Northeast Baptist Hospital, shares effective leadership of a healthcare organization and providing a better service to people through the right culture and vision. Through his ideas, they could deal with the recent pandemic well. Find out about his teams and organization’s ongoing activities and programs that enable them to work towards their vision. How are they coping with the different challenges they face, including the pandemic? It’s not an easy...2022-06-1432 min
LeaderDialogueLearning From The Pandemic: How We Can Improve The Healthcare System Post-COVID With John ChessareThe recent pandemic exposed the many flaws in the current healthcare system. Now, how do we deal with these realizations post-COVID? Do we just go back to how things were? Or, do we re-design care for the better? Here to discuss this in depth is John Chessare, the President and CEO of Greater Baltimore HealthCare System and Health Corporation(GBMC). He joins Roger Spoelman together with co-hosts Ben Sawyer and Dr. Darin Vercillo to chat about the problems that arose during the pandemic and what GBMC did to mediate and do better amidst the adversity. Tune in to find...2022-05-2432 min
LeaderDialogueUS Healthcare: Understanding Challenging Trends For Health Systems And Hospitals With David BurikThe pandemic has undeniably intensified the changes in healthcare. Now that we're coming out of it, what are the transformations we can expect, and how do we prepare for them? In this episode, David Burik joins Dr. Charles (Chuck) Peck, Ben Sawyer, and Dr. Darin Vercillo to talk about the challenging trends in US healthcare for health systems and hospitals. David is a Guidehouse partner, leading the Center for Health Insights. He shares how these trends are shaping healthcare both now and into the future, providing practical considerations from which all healthcare leaders could benefit. Don't miss out on this...2022-05-1035 min
LeaderDialogueAchieving Systemness: Competitive Challenges With Scott Nygaard MD, MBAEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, is joining Leader Dialogue co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on April 18th, 2022...2022-04-1930 min
Leader DialogueAchieving Systemness: Competitive ChallengesScott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, joins “Leader Dialogue” co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on the April 18th, 2022, podcast. The podcast topic “Achieving Systemness: Competitive Challenges” explores how Lee Health has navigated through the pandemic, and some of the key learnings […]
The post Achieving Systemness: Competitive Challenges appeared first on Business RadioX ®.2022-04-1900 min
LeaderDialogueAchieving Systemness: Empathetic Automation Opportunities With Apurv Gupta MD, MPHEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX. Apurv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, will be joining Leader Dialogue co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer o...2022-04-0531 min
LeaderDialogueAchieving Systemness: Coaching OpportunitiesEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX. Michael Bungay Stanier (aka MBS), a Rhodes Scholar and author of multiple books including “The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever”, will be joining Leader...2022-03-1530 min
LeaderDialogueAchieving Systemness: Analyzing Gaps and Opportunities in Today's Environment With Dr. Conrad VialEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and the ABOUT Healthcare welcome you to LeaderDialogue Radio, where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.Today’s guest is Dr. Conrad Vial, the Senior Vice President and Chief Clinical Officer at Sutter Health. In this episode, Dr. Vial talks about how the pandemic has revolutionized how...2022-02-2830 min
LeaderDialogueOperating As One: Employee Empowerment And Seamless Handoffs With Gay Landstrom And Kim MaguireEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX. Chief Nurse Officers (CNOs), Gay Landstrom Ph.D., RN, NEA-BC, FACHE – SVP and CNO of Trinity Health, and Kim Maguire RN, BSN, MBA/HCM, CENP – EVP and CNO at Northwest Community Hospital (NCH) in Chi...2022-02-1530 min
LeaderDialogueOperating As One: Leadership Development With Russ HillEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to LeaderDialogue Radio where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays of every month at 1:00 pm (ET) on Business RadioX.Today’s LeaderDialogue podcast (2/1/22) titled, Operating as One: Leadership Development includes author Russ Hill, who is a Senior Partner and one of the founders of Lone Rock Consulting. Russ has written 3 books...2022-01-3129 min
LeaderDialogue“Driving Clarity & Focus: The 12-week Year” With Guests Dan Isacksen, Trinity’s CFO, And Brian Moran, Author Of The Book “The 12 Week Year”Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. Dr. Roger Spoelman of the Baldrige Foundation and Ben Sawyer from ABOUT Healthcare facilitate a very insightful discussion regarding how the Loyola University Health System team achieved a $100 million turnaround by applying the principles of the 12-week year in a robust team-oriented effort. That overcame the trap of annualized thinking and the many hurdles within a commonly experienced people-process-technology operation to achieve breakthrough results. The model applies to any strategy execution challenge an organization faces.2022-01-1831 min
LeaderDialogueWhat’s Next: Stabilizing Revenue & Operations In A Challenging Environment With Dr. Scott WolfEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.In this episode of “LeaderDialogue Radio,” the panel is joined by the President and EVP at Southern New Hampshire Health, Dr. Scott Wolf.2022-01-0428 min
LeaderDialogueHow To Lead When You’re Not In Charge With Clay ScrogginsEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic.On this episode of “Leader Dialogue Radio“, the panel is joined by pastor, speaker and author Clay Scroggins to discuss his book “How To Lead When You’re Not In Charge“ and how to leverage influence when one lacks authority, such as situations that may face leaders and providers in these disruptive COVID times.2021-12-2130 min
LeaderDialogueHealthcare On Fire: A COVID Chronicle With J. Daniel BeckhamEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. On this episode of “Leader Dialogue Radio“, the President at The Beckham Company, J. Daniel Beckham shares how change has changed and why healthcare companies need to adapt to the post-COVID world. Three key observations:Change has changed. It requires a new leadership mindset prepared for frequent and disruptive crises. COVID has demanded that kind of mindset and is preparing leaders for the future.COVID has upended the status-quo, openin...2021-12-0726 min
LeaderDialogueBest Cost/Benefit OpportunitiesEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles "Chuck" Peck as panelists, the discussion clarified the top challenges to overcome [...]2021-11-1631 min
LeaderDialogueTop Challenges to OvercomeEvery health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome [...]2021-11-0130 min
LeaderDialogueLEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 2 of 2)Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework. Dr. Shabot formerly [...]2020-07-0330 min
LeaderDialogueLEADER DIALOGUE: Physician Engagement Post COVID-19Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework. Dr. Shabot [...]2020-06-2632 min
LeaderDialogueLEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 CrisisChuck Stokes/Former President & CEO of Memorial Hermann Health System Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing [...]2020-05-2133 min
LeaderDialogueLEADER DIALOGUE: Responding to Covid-19, Making it RealOn this special episode of "Leader Dialogue", learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision Group are joined by two special guests serving on [...]2020-04-1726 min
LeaderDialogueLEADER DIALOGUE: COVID-19 Crisis Management WebinarThis special edition of Leader Dialogue offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing COVID-19 Crisis Management". Panelists included Russ Branzell – CEO, College of Healthcare Information Management Executives (CHIME) Scott McIntyre – CEO, Guidehouse Charles A. Peck, MD, FACP – Partner, Guidehouse Dr. Roger Spoelman [...]2020-04-0347 min
LeaderDialogueLEADER DIALOGUE: The Power of an Engaged Workforce – Deep DiveLindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel [...]2020-03-1334 min
LeaderDialogueLEADER DIALOGUE: The Power of an Engaged Workforce with Lindel FieldsLindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel [...]2020-03-0630 min
LeaderDialogueLEADER DIALOGUE: The Value of the "QUEST for Performance Excellence" Conference – Deep DiveKay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse [...]2020-02-2828 min
LeaderDialogueLEADER DIALOGUE: The Value of the "QUEST for Performance Excellence" Conference with Kay KendallKay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse [...]2020-02-2128 min
LeaderDialogueLEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages – Deep DiveToday's Deep Dive Episode Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this "deep dive" episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of [...]2020-02-1431 min
LeaderDialogueLEADER DIALOGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie DunsmoreToday's Episode Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and [...]2020-02-0729 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Framework: A Systems Approach – Deep DiveOn this "deep dive" episode of "Leader Dialogue", hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation [...]2019-12-1337 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Framework: A Systems ApproachOn this episode of "Leader Dialogue", hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation Board of Directors Dr. George Benson [...]2019-12-0932 min
LeaderDialogueLEADER DIALOGUE: Author, Professor, and Management Theorist Morten HansenDr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation. Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting [...]2019-11-1533 min
LeaderDialogueLEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep DiveIn this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. David Gifford/American Health Care Association (AHCA) David [...]2019-11-1132 min
LeaderDialogueLEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed include: Evolution of the Baldrige: Which will include David's background and stewardship [...]2019-11-0129 min
LeaderDialogueLEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare – Deep DiveHosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a "deep dive" discussion on how businesses can leverage the Baldrige framework in today s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, [...]2019-10-2533 min
LeaderDialogueLEADER DIALOGUE: Dr. Leigh Hamby of Piedmont HealthcareHosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include: Business Acumen: A review of Leigh's background and his experience with the Baldrige Performance Excellence framework. Current state: [...]2019-10-1831 min
LeaderDialogueLEADER DIALOGUE: Leveraging the Baldrige Framework in Today s Competitive Marketplace – Deep DiveOn this deep dive episode of "Leader Dialogue", hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Scott McIntyre/Guidehouse Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience [...]2019-10-1133 min
LeaderDialogueLEADER DIALOGUE: Leveraging the Baldrige Framework in Today's Competitive MarketplaceHosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today's competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Topics discussed on this episode of "Leader Dialogue" include: Business Acumen: Conversation will include Scott's background including his experiences in pursuing the National Quality Award. [...]2019-10-0431 min
LeaderDialogueLEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep DiveIn this week's follow-up episode of Leader Dialogue , Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco. Alan Nalle/Patientco Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior [...]2019-09-2731 min
LeaderDialogueLEADER DIALOGUE: Transforming Healthcare Financial BillingTopics discussed on this episode of "Leader Dialogue" include: Professional Experience: This includes Alan Nalle s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed [...]2019-09-2032 min
LeaderDialogueLEADER DIALOGUE: Strategies to High Reliability – Deep DiveCraig Clapper joins hosts Ben, Lisa and Duffie for a "deep dive" discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems. Craig Clapper/Press Ganey [...]2019-09-1332 min
LeaderDialogueLEADER DIALOGUE: Strategies to High ReliabilityTopics discussed on this episode include: Business Acumen: Which will include Craig 's background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status. Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations [...]2019-09-0632 min
LeaderDialogueLEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan – Deep DiveGeorgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a "deep dive" discussion about leadership, government, education, healthcare, technology and more on Leader Dialogue . Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a [...]2019-08-2324 min
LeaderDialogueLEADER DIALOGUE: Georgia Lt. Governor Geoff DuncanGeorgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on "Leader Dialogue". Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a life of leadership and [...]2019-08-1627 min
LeaderDialogueLEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem – Deep DiveA deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant's Healthcare Strategy business unit. Dr. Rulon Stacey/Navigant Dr. Rulon Stacey is a managing director and leader of Navigant s Healthcare Strategy [...]2019-08-0933 min
LeaderDialogueLEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a HealthsystemThis episode of "Leader Dialogue" discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic's discussed are: Evolution of the Baldrige: Which will include Rulon's background and stewardship of this national treasure Proven Results: As a healthcare executive, Rulon will discuss why [...]2019-08-0228 min
LeaderDialogueLeader Dialogue: Performance Excellence Challenges in the Age of Consumerism – Deep DiveA deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive. Niki Buchanan, Philips Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and [...]2019-07-2632 min
LeaderDialogueLeader Dialogue: Performance Excellence Challenges in the Age of ConsumerismTopics discussed on this week's show include: Business Acumen, including Niki's background and use of Lean Sis Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty. Niki Buchanan, General Manager of [...]2019-07-1932 min
LeaderDialogueLEADER DIALOGUE: The Power of the Baldrige Framework – Deep DiveA deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 [...]2019-06-2831 min
LeaderDialogueLEADER DIALOGUE: The Power of the Baldrige FrameworkThe power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to [...]2019-06-2132 min
LeaderDialogueLEADER DIALOGUE: Lessons Learned from Leading Private/Public PartnershipsSherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children's Healthcare of Atlanta. This episode will provide: An overview of her current role at Georgia Tech while supporting the Pediatric community, specifically Children s Healthcare of Atlanta. Her goals, objectives and burning platforms for her organization for the [...]2019-05-1831 min
LeaderDialogueLEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep DiveBob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of "Leader Dialogue". Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their [...]2019-05-1032 min
LeaderDialogueLEADER DIALOGUE: Evolution of the Baldrige Performance Excellence ProgramThis week's guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST). Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of [...]2019-05-0327 min
LeaderDialogueLEADER DIALOGUE: Performance Excellence in the Age of Consumerism – Deep DiveIn this week s "Leader Dialogue" Deep Dive episode, join SOAR Vision Group co-hosts Ben Sawyer and Lisa Counsell, RN, BSN as they continue the discussion about board governance; the relationship between management and the board; and how to utilize the board and add structure and processes to help succeed and measure results in a rapidly [...]2019-04-2632 min
LeaderDialogueLEADER DIALOGUE: Performance Excellence in the Age of ConsumerismHospital Governance Board Coaching Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance [...]2019-04-1929 min
LeaderDialogueLEADER DIALOGUE: Humanity at the Forefront – Deep DiveToday we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week's interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare [...]2019-03-2233 min
LeaderDialogueLEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional HospitalBob Peterson/Millinocket Regional Hospital Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts [...]2019-03-1731 min
LeaderDialogueLEADER DIALOGUE: Thriving in the Age of Consumerism Deep Dive Lee Health System s Accelerated Performance Excellence JourneyLee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida. Performance excellence in the Age of Consumerism requires an integrated approach to organizational performance management to ensure: Delivery of increasing value to customers and stakeholders [...]2019-03-0832 min
LeaderDialogueLEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health SystemLee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida. Dr. Alex Daneshmand explains the origins of the Lee Health System journey, why they chose SOAR Vision Group and Danu Performance Solutions to guide [...]2019-03-0632 min
LeaderDialogueLEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski – Deep DiveToday we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework. During this episode, our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan continue the dialogue with Gemini, diving into the trade-offs of convenience vs. security in the digital age. [...]2018-11-1630 min
LeaderDialogueLEADER DIALOGUE: Cybersecurity with Colonel Gemini MajkowskiJoin us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyberattacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident [...]2018-11-1530 min
LeaderDialogueLEADER DIALOGUE: Transformation Requires Innovation Deep Dive with Roger SpoelmanIn part 2 of the Innovation discussion Ben and Duffie are joined by Roger Spoelman SVP, Strategic and Operational Integration, Trinity health, CEO Mercy Health, and interim CEO Loyola University Medical Center in Chicago. (Roger is Ben s executive coach). In part 1 of this 2-part Innovation series, Roger can be seen in the Mercy Health [...]2018-11-0631 min
LeaderDialogueLEADER DIALOGUE: Transformation Requires Innovation – Mercy Health Case StudyIn part 1 of the Innovation discussion, hosts Ben Sawyer and Jennifer Strahan introduce the Mercy Health innovation case study (introductory video included). All great transformations have necessitated innovation. For example, Thomas Edison's teachers said he was "too stupid to learn anything." And, he was fired from his first two jobs for being "non-productive." Clearly [...]2018-10-3127 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Journey Pursuing Performance Excellence with the Baldrige Foundation – Deep DiveIn this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the "Baldrige Journey – Pursuing Performance Excellence" discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed. Listen in to learn 1. What effective leaders do to succeed [...]2018-10-1934 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Journey Pursuing Performance Excellence with Al Faber of the Baldrige FoundationPerformance excellence refers to an integrated approach to organizational performance management approach resulting in: Delivery of increasing value to customers and stakeholders contributing to organizational sustainability Improvement of overall organizational effectiveness and capabilities Organizational and personal learning The Baldrige Performance Excellence Framework consists of seven (7) categories which integrate leadership, strategy, and [...]2018-10-1529 min
LeaderDialogueLEADER DIALOGUE: Follow-up Discussion with The HCI Group – Deep DiveOn this follow-up deep dive episode of "Leader Dialogue", Ben and Jennifer continue the innovation requirements discussion with John McDaniel, HCI Group s SVP of Innovation and Technology, clarifying what it takes for organizations to get out ahead of emerging market trends, and to win. Listen in to learn: The leadership approach necessary to foster innovation. [...]2018-10-0533 min
LeaderDialogueLEADER DIALOGUE: The Role of Innovation in the Age of Consumerism with John McDaniel of The HCI GroupHCI Group s SVP of Innovation and Technology John McDaniel discusses the transformation advisory function that the HCI Group provides to healthcare systems regarding emerging technologies. Ben and Jennifer explore with John the innovation and performance excellence requirements for organizations to effectively compete in the Age of Consumerism as web-based technologies proliferate, including advances in biometric [...]2018-10-0130 min
LeaderDialogueLEADER DIALOGUE: The Importance of Transparency and Accountability with Russ Branzell of CHIMERussell (Russ) Branzell/CHIME College of Healthcare Information Management Executives (CHIME) CEO Russ Branzell discusses the criticality of transparency and performance accountability as the Age of Consumerism envelopes the healthcare market. Russ provides examples from his experience as the CIO of Poudre Valley Health System leading up to their winning of the Malcolm Baldrige National Quality [...]2018-09-0430 min
LeaderDialogueLEADER DIALOGUE: The Art & Science of Medicine with Hamilton Health Deep DiveIn follow-up to the last "Leader Dialogue" episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii. This episode explores some of the crucial mistakes made by leaders and teams that inhibit performance, such as fear and lack [...]2018-08-2429 min
LeaderDialogueLEADER DIALOGUE: The Art & Science of Medicine with Hamilton HealthHamilton Health s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the delivery of medicine. Sandy shares her team s journey towards a compassionate, servant-minded culture. Listen in to hear how leadership, culture, and curiosity underpin the Organizational Hierarchy of Needs, operating either as [...]2018-08-2234 min
LeaderDialogueLEADER DIALOGUE: Verge Health, Safety First – Deep DiveOn this follow-up deep dive episode of Leader Dialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles. (See the Visual Baldrige, Organizational Hierarchy of Needs model below) Listen in to learn The principles of effective leadership The power of persistent curiosity and the art [...]2018-08-1031 min
LeaderDialogueLEADER DIALOGUE: Verge Health, Safety FirstVerge Health CEO Dr. Mark Crockett discusses the criticality of prioritizing patient safety in today s healthcare market, and how the age of consumerism forces comine to benefit patients, by aligning incentives of provider and insurers to do what is best for the consumer (fee for value). Dr. Crockett and Lisa Counsell, Verge Health s VP, share [...]2018-08-0730 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Journey vs. The Destination – Deep DiveOn this follow-up deep dive episode of "Leader Dialogue", Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health [...]2018-08-0133 min
LeaderDialogueLEADER DIALOGUE: The Baldrige Journey vs. The DestinationOn this episode of "Leader Dialogue", Core Values Partners President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts introduce how the Baldrige Performance Excellence Framework aligns directly with the Organizational Hierarchy of Needs and [...]2018-07-2332 min
LeaderDialogueLEADER DIALOGUE: Investor Readiness with Lalabu, Simple Babywearing – Deep DiveSOAR Vision Group has assisted Lalabu in preparing an investor proforma, drawing from all elements of the Organizational Hierarchy of Needs; showcasing Lalabu s fine operating performance and many market successes. In this deep dive reflection on last week s interview of Lalabu executives, you will learn more about what it takes to be successful in small [...]2018-07-0140 min
LeaderDialogueLEADER DIALOGUE: Performance Excellence in the Age of Consumerism – Deep DiveOn this show, Ben and Jennifer reflect on the interview during the last show with Chuck Peck, MD President and CEO of Piedmont Athens Regional Medical Center. Dr. Peck had described for viewers the difference between a consumer and a patient, and the priority Piedmont Athens Regional Medical Center has put on their employees in [...]2018-06-1833 min