Shows
The Dealer PlaybookEp. 655 - How to create a Culture that delivers the Brand Promise, with Edwin FrizzellIn this episode, my guest is Edwin Frizzell, Regional Vice President and General Manager at the legendary Fairmont Royal York, and we’re talking about what it really takes to create unforgettable guest experiences, build strong internal culture, and lead with purpose in fast-paced, high-expectation environments.Edwin shared a real-world example of how a single gesture at a car dealership completely changed his perception—and potentially his buying decision.“I’m actually considering buying a car from a dealership out of town—not because of the brand, but because one entry-level employee m...
2025-04-1020 min
The Service CenterEdwin Frizzell - Service: Taking care of other people (Part 2 of 2)Drop me a text![Episode 20]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as...
2022-11-2533 min
The Service CenterEdwin Frizzell - Service: Taking care of other people (Part 1 of 2)Drop me a text![Episode 19]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York’s 90th anniversary. In 2019, he received the Pinnacle Award as...
2022-11-1832 min
Checking In with Rosanna CairaE21. Staying PowerIn this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Edwin Frizzell, GM of the Fairmont Royal York
and regional vice-president, Central Canada, AccorHotels, and chair of the Greater Toronto Hotel Association. Find out how this successful and award-winning hotelier has
dealt with the varied challenges of operating one of Canada’s largest iconic hotel properties through the lingering pandemic.
2021-05-051h 02