Shows
SaaS TherapyEverybody Wants Change… Nobody Wants to Change with Eleni Vorvis, Co-Founder @faroutcomes & Boston Founders ForumThe conversation delves into the complexities of change management in the SaaS industry, emphasizing the psychological aspects that influence user adoption. Eleni Vorvis discusses the importance of understanding user motivation and the need for a structured approach to facilitate smoother transitions for customers.TakeawaysChange management is hard, particularly in SaaS.We don't think about the psychological impact on users.It's not just about business; it's about motivation.There is science behind user motivation.A repeatable recipe for change management can be effective.Users should be brought along on the journey, not forced...
2025-12-0944 min
Just One Customer Success ThingJust One CS Thing - Sales to CS Handovers with Eleni VorvisToday, I’m joined by Eleni Vorvis, a seasoned fractional customer success leader, who shares why the handover from sales to CS is the most crucial—and often overlooked—moment in the customer journey. If you’ve ever struggled with inconsistent onboarding or poor cross-team alignment, this conversation is packed with insights you won’t want to miss.
2025-05-1514 min
Resilient Revenue: Illuminating Pathways To SuccessFractional Leadership and the Future of Customer Success with Eleni VorvisIn this episode of Resilient Revenue, host Kacyn Goranson welcomes Eleni Vorvis, a fractional VP of Customer Success at Coachum and co-founder of the Boston Founders Forum. Eleni shares her journey into customer success, the evolving role of CS as a revenue-driving function, and how her passion for building relationships and delivering value has shaped her career. Together, they discuss the rise of fractional leadership, the challenges of owning revenue in CS, and the critical role of resilience in navigating the highs and lows of customer success.Eleni discusses: The Evolution of Customer Success: From customer...
2025-02-2523 min
The Customer Success PlaybookCSP S3 E18 - Eleni Vorvis - Leveraging AI for Enhanced Customer IntelligenceSend us a textIn this compelling conclusion to our three-part series, Eleni Vorvis delves into the transformative role of artificial intelligence in strengthening the partnership between Customer Success and Product Management teams. Discover how AI is revolutionizing customer feedback analysis, product usage tracking, and strategic decision-making in SaaS organizations.Detailed AnalysisThe discussion illuminates several crucial aspects of AI integration in the CS-Product relationship. Vorvis emphasizes that AI is becoming an indispensable tool for identifying usage patterns and automating customer feedback analysis across multiple channels, including support tickets, NPS...
2025-02-1410 minThe Customer Success PlaybookCSP S3 E17 - Eleni Vorvis - Product Adoption MonitoringSend us a textThis episode dives deep into the intricate relationship between product adoption monitoring and customer success. Eleni Vorvis, a seasoned customer success professional, shares her expertise on implementing effective monitoring strategies and establishing robust feedback loops with product management teams. The discussion explores both quantitative and qualitative approaches to tracking adoption, emphasizing the importance of cross-functional collaboration and clear communication channels.Detailed AnalysisThe episode presents a comprehensive framework for monitoring product adoption and managing product feedback, highlighting several key strategic elements:Strategic...
2025-02-1212 minThe Customer Success PlaybookCSP S3 E16 - Eleni Vorvis - Product management- Communication and Strong RelationshipsSend us a textIn this compelling episode of The Customer Success Playbook, Eleni Vorvis, a fractional CS leader and consultant, shares invaluable insights on fostering effective collaboration between Customer Success and Product Management teams. She emphasizes the crucial importance of building strong relationships and understanding mutual goals before diving into feature requests and roadmap discussions. The conversation reveals practical strategies for breaking down silos and creating alignment between these two critical departments.Detailed AnalysisThe discussion delves deep into the fundamentals of cross-functional collaboration in SaaS organizations. Vorvis presents...
2025-02-1006 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderWhy Transitioning to Revenue-Driven CS Does Not Have to Be DifficultEpisode Guest: Eleni Vorvis, Customer Success Coach, Advisor & ConsultantLinkedIn ProfileIn this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right fr...
2024-11-0443 min
Mastering CS: Candid Leader InsightsEp 7 | Eleni VorvisWelcome to episode 7 of our podcast - Mastering CS - Candid Leader Insights. In this episode, Irina Cismas, Head of Marketing at Custify welcomes Eleni Vorvis, Customer Success Leader & Consultant.
Eleni shared her journey in customer success, the challenges she overcame, and how she sees the future of this industry.
What you’ll learn:
- How to build your customer success strategy for 2024
- What are the top CS events you should attend
- CS influencers and experts to keep an eye on
- How to overcome the most common challenges when joining a new CS team
...
2024-03-0651 min