Shows
ITOps, DevOps, AIOps - All Things OpsEp. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-LindhThe best teams don’t chase perfection—they reduce friction.Ever been told you can’t improve a system because “the documentation isn’t up to date”?In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way.Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams push for new tools or AI solutions before clearly defini...
2025-07-021h 02
ITOps, DevOps, AIOps - All Things OpsEp. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon PeepleJordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it.In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused, AI-ready monitoring system. He explains how they cut through the noise, rebuilt escalation chains, and shifting from reactive ops towards a proactive, business-aligned observability—supported by a complete IT org restructure.You'll learn:1. How to reorganize your ops team for scale and collaboration2. Why reducing alerts boosts reliability and response time3. What makes or breaks...
2025-05-2834 min
ITOps, DevOps, AIOps - All Things OpsEp. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya VeerapandianHow do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.You’ll learn:1. The difference between SOPs and MOPs—and why both matter for automation2. How to tackle obs...
2025-04-1637 min
ITOps, DevOps, AIOps - All Things OpsEp. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia NicolaFor Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect.In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, and combats shadow IT—all while defending against cyber threats from nation-states. She also reveals how “Infrastructure Days” drive efficiency, why documentation is a game-changer, and what IT leaders can do to build mor...
2025-03-2645 min
ITOps, DevOps, AIOps - All Things OpsEp. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin HirschvogelHow can you drive data center efficiency without compromising performance?In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel, Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of AI workloads—and share strategies for optimizing IT operations. Martin Casaulta highlights the Swiss Data Center Efficiency Association’s work on decarbonization, while Martin Hirschvogel explains how IT monitoring helps identify and resolve inefficiencies.You'll learn:1. Why IT monitoring is essential for improv...
2025-02-1745 min
ITOps, DevOps, AIOps - All Things OpsEp. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg KearneyHow do you hit 90% first-contact resolution—and keep it there?In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also highlights the importance of treating endpoints as critical infrastructure, managing IT in a HIPAA-compliant environment, and using VR labs to transform nursing education.You'll learn:1. Why endpoints post a major IT risk—and how to protect them...
2025-01-2741 min
ITOps, DevOps, AIOps - All Things OpsEp. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav HansenA major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever.In this episode, host Elias Voelker sits down with Thomas Klithav Hansen, Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn:1. The role of enterprise architecture in driving IT success2. Why product-based IT organizations foster agility and clarity3. How cost and value transparency empowers business decisions4. The importance of aligning user experience with operational metrics...
2025-01-0634 min
ITOps, DevOps, AIOps - All Things OpsEp. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas SingbartlSince 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students.Join host Elias Voelker in this episode as Thomas shares how IT fueled IU’s exponential growth, why the term “digital transformation” no longer applies, and how Syntea, IU’s AI learning companion, is revolutionizing education. He also outlines his vision for AI in IT operations, from process optimization to empowering help desk teams with more meaningful work.You'll learn:1. Similarities and differences between IT in media and education2. How IT e...
2024-12-0931 min
The Business of Open SourceATO Special Episode on Product Strategy with Elias VoelkerIn this last special episode of The Business of Open Source recorded at All Things Open, I spoke with Elias Voelker, VP North America for CheckMK. We talked a lot about product strategy; when CheckMK decided that they needed a clear strategy for deciding which feature goes in the open source project and which goes in the commercial version. Elias finished up the conversation by circling back on this issue: As an open source company, if you don't have a big enough difference between the value customers get from project and what they get from the commercial relationship... you...
2024-11-2617 min
ITOps, DevOps, AIOps - All Things OpsEp. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-DudleyWhat can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US?In this episode, Tameka Neely-Dudley, Director of IT Infrastructure Operations and Service Delivery for the City of Atlanta, shares insights from her nearly 25-year career, beginning as an intern and growing into a key leader managing Atlanta's complex IT landscape. Tameka reveals how her early experience preparing for Y2K laid the groundwork for building resilient systems, scaling IT services for a booming metro area, and using internships to attract and develop diverse tech talent.
2024-11-1931 min
ITOps, DevOps, AIOps - All Things OpsEp. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin UysalWhich KPIs really matter in IT Service Management?In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how customer effort is often overlooked, and the strategies his team used to slash ticket resolution times in half despite a surge in ticket volumes.You'll learn:1. Which KPIs actually drive value in IT service management...
2024-10-2936 min
ITOps, DevOps, AIOps - All Things OpsEp. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon HasanWhat separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter. With 20+ years of experience, Haroon shares insights on optimizing ITSM for operational excellence. He covers quick ITSM assessments, the benefits of a mature ITSM model, the role of leadership in driving change, and more.You'll learn:1. Key questions to ask in your initial ITSM assessment.2. The different...
2024-10-1539 min
ITOps, DevOps, AIOps - All Things OpsEp. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip StuhliWhat happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users.You'll learn:1. How caching flattens traffic peaks and handles massive live events without backend strain.2. Why Sofascore left the cloud and the financial impact of going on-prem.3. The hybrid cloud approach and using cloud only when necessary for real...
2024-10-0154 min
ITOps, DevOps, AIOps - All Things OpsEp. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew NuxollSuccessful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about.In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF USA, shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into why cybersecurity is more than just keeping the lights on, how purpose-driven work changes the stakes, and the strategies he employs to manage cybersecurity on a tight nonprofit budget.You'll learn:1. Why cybersecurity should be your top priority—and how to m...
2024-09-1741 min
ITOps, DevOps, AIOps - All Things OpsEp. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark KatsourosHow can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful service management, customer satisfaction, and employee well-being.You'll hear practical insights on:1. Key differences between ITSM and ESM2. The...
2024-09-031h 08
ITOps, DevOps, AIOps - All Things OpsEp. 40 - Service Management in IT and Beyond - with Martijn AdamsMartijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.You'll learn:1. How adopting a service management mindset can transform various departments beyond IT2. Strategies for implementing service management...
2024-07-1651 min
ITOps, DevOps, AIOps - All Things OpsEp. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe AuriliaHow can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company.In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company.You'll learn:1. How to balance immediate operational needs with long-term growth strategies2. The challenges and solutions of managing a globally distributed team3. The importance of fostering a culture of security...
2024-06-2541 min
ITOps, DevOps, AIOps - All Things OpsEp. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul TeodorescuLearn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry.In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory roles, and discover how IT challenges remain consistent across industries. Paul emphasizes the importance of connecting with people, attending and speaking at events, and transitioning from reactive to proactive IT management. Listen in for Paul's perspectives on open-source versus closed-source technologies, the benefits of...
2024-06-1056 min
ITOps, DevOps, AIOps - All Things OpsEp. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial SmalleyThe end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows?In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into practical AI applications in the present, its promising future in IT operations and SRE, and the crucial lessons from his transition from military operations to tech leadership — highlighting parallels that provide unique insights into crisis management an...
2024-05-2148 min
ITOps, DevOps, AIOps - All Things OpsEp 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee CaswellOver the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like.In this episode, Lee Caswell, SVP of Product and Solutions Marketing at Nutanix, introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking into a single system to reduce complexity and improve scalability. Reflecting on his tenure at VMware, Caswell also offers insights into VMware's current state post-Broadcom acquisition and its future in the virtualization and cloud market, as well as how businesses often find themselves with inefficiently organized multi-cloud setups and...
2024-03-2643 min
ITOps, DevOps, AIOps - All Things OpsEp 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason FordCybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations?In this episode, Dalarie is joined by Jason Ford, CEO and CISO at Steel Patriot Partners, who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cybersecurity days to the cutting-edge advancements in cloud computing and AI, Jason guides us through the critical shifts and strategies that are shaping the future of IT for businesses of all shapes and sizes.
2024-03-1145 min
ITOps, DevOps, AIOps - All Things OpsEp 34 - The Future of Real Estate: Fathom Realty on Cloud Transition, Kubernetes, and AI - with David AlmeidaHow is technology shaping the future of real estate?In this episode, David Almeida, VP of DevOps and BI at Fathom Realty delves into the nuances of cloud transformation in real estate, the strategic implementation of Kubernetes for operational efficiency, and the evolving role of AI in this sector. David also shares his first-hand experiences, challenges, and triumphs in navigating these technological advancements at Fathom Realty.You'll learn:1. Insights into cloud-based brokerage models2. Strategies for high system uptime in IT3. Benefits and challenges of Kubernetes4. Leadership and communication in DevOps
2023-12-2147 min
ITOps, DevOps, AIOps - All Things OpsEp 33 - From Manufacturing Excellence to IT Excellence: Inside Toyota’s DevOps Playbook - with Kumar SingirikondaDiscover the synergies of DevOps, DataOps, and cloud technologies that are driving Toyota's IT revolution as we delve into the cutting-edge IT strategies powering one of the world's leading automakers.In this episode, Kumar Singirikonda, Director of DevOps Engineering at Toyota North America, shares his insights into Toyota's IT methodologies, reflecting on his role in orchestrating these strategies. He discusses the practicalities and challenges in achieving high levels of DevOps maturity, highlighting Toyota's focus on scalability, robustness, and cost-efficiency in their systems. Kumar also gives a sneak peek into his upcoming book, the "DevOps Automation Cookbook."
2023-12-1136 min
ITOps, DevOps, AIOps - All Things OpsEP 32 - The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces - with Steven MichaelsDive into the transformative world of healthcare technology with Steven Michaels, VP of Technology and CTO at Baylor Scott & White Health. Explore how cloud computing, AI, and conversational interfaces are reshaping patient care and IT operations in one of the largest healthcare systems in Texas.With Baylor Scott & White Health encompassing over 50 hospitals and around 700 clinics, Michaels brings a wealth of experience in integrating advanced technology in healthcare settings. This episode unpacks the strategic use of cloud technologies, the evolution of AI in patient interactions, and the emerging role of conversational interfaces in healthcare....
2023-11-281h 01
ITOps, DevOps, AIOps - All Things OpsKubeCon Special: Opinions, Learnings, and Booth Breakdowns With Checkmk’s Elias and DalarieDive into the vibrant world of KubeCon with hosts Dalarie Gonzales and Elias Voelker of Checkmk as they share their personal experiences of the event.In this episode, they unpack everything from insightful tech trends to the most captivating booths. Get ready to hear first-hand experiences and learnings that are shaping the future of IT operations, cloud transformation, and data management.What to expect:1. What were Elias' and Dalarie's general impressions of Kubecon?2. What were the top-three learnings from Kubecon?3. Which company had the coolest booth and the best giveaways?
2023-11-1636 min
ITOps, DevOps, AIOps - All Things OpsEp 30 - Balancing Speed and Security in Software Development: Navigating the Software Supply Chain - with Paul Karsten and Alexander KalinovskyAlexander Kalinowsky and Paul Karsten, Founders of Idea Harbor, navigate the complexities of the software supply chain in a world where speed and security are paramount.With their rich backgrounds in IT consultancy and DevOps, they join host Elias Voelker to dissect the balancing act between rapid software development and robust security. They delve into the intricacies of the software supply chain, exploring its vulnerabilities and the art of managing risks, and cover the global variations in security cultures and how these affect IT strategies across different industries.You'll learn:1. The intricacies...
2023-11-1440 min
ITOps, DevOps, AIOps - All Things OpsEp 29 - The Truth About Application Availability in the Cloud: What You Need to Know - with Blaize StewartPrepare to discover the secrets to high availability and resiliency of applications in the cloud with Blaize Stewart, Architect at Xpirit.In this episode, Blaize delves into crucial topics surrounding high availability, resiliency, and multicloud strategies, and offers valuable insights into building robust infrastructures and applications that can withstand any challenge. He also explores how Microsoft's shift towards open source could benefit your organization and revolutionize your approach to software development.You'll learn:1. How Microsoft's embrace of open source can transform your software development practices2. The importance of high availability and...
2023-11-0753 min
ITOps, DevOps, AIOps - All Things OpsEp 28 - Infrastructure as Code and the Pivotal Role It Plays in Cloud Computing - with Nora SchoenerEarly in her career, Nora Schöner fell in love with infrastructure as code.In this episode, Nora Schöner, Senior Cloud Consultant at superluminar, explains why she's so passionate about tools like Terraform, AWS CDK, and Pulumi, how they lower the threshold for developers entering the industry, and how they simplify the way developers define and make changes to infrastructure.You'll learn:1. How infrastructure as code helped Nora enter the programming industry2. What impact will the HashiCorp licensing change have on Terraform users?3. Why infrastructure from code could be th...
2023-10-1047 min
ITOps, DevOps, AIOps - All Things OpsEp 27 - Enterprise-Grade Cloud Transformations: Essential Advice for Big Companies Moving to the Cloud - with Kamlesh MoliyaHaving held leadership positions at large insurance and financial institutions like Prudential, Citigroup, Bank of America, and UBS, Kamlesh Moliya is the go-to expert for all things cloud transformation.In this episode, he shares how you can drive your company's cloud transformation initiatives with enterprise-grade DevOps solutions and application migration strategies.You'll learn:1. The applicability of DORA and other DevOps KPIs2. The role of monitoring and observability in cloud transformation3. The benefits of object-oriented pipeline design__________About Kamlesh:For a fintech organization that desires to...
2023-09-2648 min
ITOps, DevOps, AIOps - All Things OpsEp 26 - The API Mindset: How to Build Products That Can Communicate and Scale - with Baiju Joseph ThalupadathBaiju's first job selling push-button phones earned him just $12 per month. Today, he has amassed an impressive portfolio of work at companies like Yahoo and Verizon and is now on the lookout for a new challenging endeavor. In this interview, Baiju casts his expert eye on hot topics like quality engineering, agile development, APIs, and more.You'll learn:1. Why APIs have evolved from an afterthought to a necessity2. The challenges of distributed agile development3. The value of mentorship for personal and career development__________About Baiju:...
2023-09-1249 min
ITOps, DevOps, AIOps - All Things OpsEp 25 - Inside the Giant: The Innovations Powering Microsoft's Hyperscale Data Centers - with Adam MortonMicrosoft owns some of the biggest data centers in the world. And as the demand for computing capacity continues to grow, so do the challenges. Adam Morton, Senior Director at Microsoft, is responsible for introducing new technology at Microsoft's hyperscale data centers. From liquid cooling systems to power supplies, emission regulations to robots, Adam and his team work tirelessly to keep up with Microsoft's insatiable need for more capacity.In this enlightening episode, you'll learn:1. What it's like running data centers at hyperscale2. The future of data center operations3. The...
2023-09-0552 min
ITOps, DevOps, AIOps - All Things OpsEp 24 - Lessons From Hyperscale: How Ex-Meta’s Amin Astaneh Helps Tech Companies Reduce Costs With Modern DevOps & SREAmin Astaneh is an SRE veteran with over 12 years of experience working at major tech companies such as Acquia and Meta. Now, Amin is spearheading his own venture, Certo Modo, a technology consultancy that helps tech companies reduce their operational costs, increase efficiency, and improve the customer experience using DevOps and Site Reliability Engineering.In this episode, you'll learn:1. What makes the perfect Site Reliability Engineer?2. The reasons for and benefits of a DevOps transformation3. The most important tools for modern Site Reliability Engineering4. Real behind-the-scenes stories of major...
2023-08-1551 min
ITOps, DevOps, AIOps - All Things OpsEp 23 - Prevention, Not Reaction: The Benefits of Shifting SRE Into the Early Stages of System Development - with Bijit GhoshBijit Ghosh is the Global Cloud Engineering Lead and Head of Cloud Engineering at Deutsche Bank, the number-one financial institution leading the charge in DevSecOps and GDPR compliance.In this episode, Bijit talks about how he's improving the bank's tech stack, reducing tech apps, and enabling the bank to provide a seamless customer experience.What's in it for you:1. Learn how and why to incorporate SRE into the early stages of system development2. What is Observability-Driven Development?3. The most important SRE Anti-patterns you should avoidAbout Bijit:Bijit...
2023-05-1639 min
ITOps, DevOps, AIOps - All Things OpsEp 22 - Re-Architecting vs. Re-Platforming: Choosing the Cloud Migration Strategy That’s Right for You - with Laurens BaardmanTransitioning to the cloud can be as simple as switching to a new hosting provider.But this approach leaves countless benefits on the table. Instead, you should consider other cloud migration strategies like re-platforming, re-architecting and re-purchasing to get the most out of the process.In this episode, Director of Technology for Xebia Cloud US Laurens Baardman explains the differences between these strategies and their relevant payoffs.What's in it for you:1. The difference between re-platforming and re-architecting as part of cloud transformation2. Second-order effects (technical, security & organizational) of re-architecting...
2023-04-2754 min
ITOps, DevOps, AIOps - All Things OpsEp 21 - Part Military Man, Part IT Professional: How Neil’s Experience in the US Military Shaped His Career in IT Security - with Neil CossonFrom Military Police Officer in the US Navy to Coffee Shop Owner, Marine Combat Instructor to IT Security Engineer, Neil's career path has been unconventional, to say the least.In this episode, Neil Cosson, Associate Director of Cloud Security Engineering at OneMain Financial, shares his remarkable story, and how his early experience in the military has shaped his career in IT Security.What's in it for you:1. How Neil's career as a Marine Combat Instructor shaped his career in IT Security2. What are insider threats to IT security and what can companies...
2023-04-111h 10
ITOps, DevOps, AIOps - All Things OpsEp 20 - An Approach for Modernizing DevOps at International Organizations - with Juan CercosThere are 2 types of people in every large organization:Those who help you to implement change – and those who don't.In this episode, Juan Cercos, Senior DevOps Director at DAI, shares with Elias, how he's driving change at a multinational organization, and why he uses data to inform his decisions.What's in it for you:1. How Juan is driving the change towards modern DevOps in a large organization2. Why data is critical for identifying priorities and making decisions3. The importance of capability-driven design for designing IT solutions4. The va...
2023-01-2444 min
ITOps, DevOps, AIOps - All Things OpsEp 19 - How do you Manage Successful System Integration as Part of a Company Acquisition? - with Thomas SweetYou acquired a company, and now you want to tackle successful system integration – but how?And what extra challenge do different size environments bring with them?Thomas Sweet, CIO of Industrial Refrigeration Pros, has done it all: From tackling IT at large enterprises like GM Financial, to building IT in smaller environments.Today, he shares with Elias how he does it, what role integration playbooks play for him, and how monitoring & observability play into the process.What's in it for you:1. How and why Tom uses pre-built IT in...
2023-01-1030 min
ITOps, DevOps, AIOps - All Things OpsEp 18 - Performance Engineering as Key to a Well-Rounded Application Design - with Scott MooreThere's more to performance engineering than testing.You have to look at the whole picture.In today's episode, Scott Moore, Founder at Scott Moore Consulting LLC, sheds some light on parts of that big picture. He chats with Elias about the role of monitoring and observability in performance engineering today, and shares insights from his 30 years in IT and his work as a performance engineering consultant.What's in it for you:1. How Scott defines Performance Engineering and how the various parts work together2. What role monitoring and...
2022-12-1353 min
ITOps, DevOps, AIOps - All Things OpsEp 17 - Why Kubernetes Isn’t the Be All and End All Deployment Approach - with Ádám Márton BekeAre containerized microservices always the best deployment approach?Kubernetes has quickly become the default system for managing containerized applications across multiple hosts, but its use often lacks nuance. Some are pointing out that Kubernetes can potentially add unnecessary complexity to your environment.In today’s episode, Ádám Márton Beke, DevOps Engineer at CGI, chats to Elias about the limits of automation in migrations, why he doesn’t always recommend K8s for deployment, and more.What's in it for you:1. Why you should do trial migrations before product...
2022-11-2523 min
ITOps, DevOps, AIOps - All Things OpsEp 16 - The Challenges Of Containerization In High-Performance Computing - with Jason McDonald (Harvard Medical School)Can High-Performance Computing (HPC) be containerized effectively?Containerized workflows are attractive to the research community for many reasons, but when it comes to classic HPC environments, there are many hurdles to overcome.In today’s episode, Jason Mcdonald, DevOps Team Lead at Harvard Medical School, talks to our host Elias about some of these challenges, his team’s approach, and why he believes Security should be an integral part of DevOps. What's in it for you:1. The IT challenges of modern biomedical research2. The pros and cons of containerized workflows for...
2022-11-1544 min
ITOps, DevOps, AIOps - All Things OpsEp 15 - How Modern ITOps and AIOps Can Recession-Proof The Cost Of IT - with Mohan Kompella (Big Panda)The question of a recession is no longer if, but when.Markets are flashing signs that the global economy is teetering on a cliff’s edge, but there’s hope yet.With the help of AIOps, there’s plenty you can do to keep costs low.In today’s episode, Mohan Kompella, VP of product marketing at Big Panda, explains how AIOps can help to recession-proof the cost of ITOps. What's in it for you:1. The three main avenues of AIOps2. The challenges of monitoring and observability in hybri...
2022-10-3158 min
ITOps, DevOps, AIOps - All Things OpsEp 14 - Cloud VS On-Premise: How To Choose The Best Place To Host Your Data - with Edward Bezerra (K. Hovnanian Homes) Head to the cloud or stay on the ground?Here’s a hint:When thinking about where to host your data, there’s much more to consider than just cost.In today’s episode, Edward Bezerra, VP of Infrastructure at K. Hovnanian Homes, lends his invaluable insight to the cloud computing debate by drawing from real-life examples of his prolific career.You’ll learn:1. What to consider when deciding where to host your data2. The benefits and challenges of using cloud services3. How to make your business...
2022-10-171h 02
ITOps, DevOps, AIOps - All Things OpsEp 13 - How ABB Leverages the Right Data Sources & Technologies to Eliminate End User Tickets - with Dennis Vinciguerra (ABB)ABB IT's main mission: Eliminating end user tickets.How do they work with data & technology to reach their goal – on a global scale?Dennis Vinciguerra, VP of IT at ABB, shares with Elias, how ABB handles global differences in data & systems, and still successfully manages to follow their mission.What's in it for you:1. The most important data sources for ABB to help eliminate end user tickets 2. What technologies ABB uses to make sense of the collected data and extract valuable information3. How ABB manages to offer their se...
2022-10-0348 min
ITOps, DevOps, AIOps - All Things OpsEp 12 - Move Over DevOps — It’s The Renaissance Of Value Stream Management - with Helen Beal (DevOps Institute)Traditional DevOps is dead.But don’t let it be forgotten.Rather, let it evolve with Value Stream Management (VSM) to become a tool that lets you better measure the value your product is adding to your customers. In today’s episode, Helen Beal, Chief Ambassador at the DevOps Institute, shares her compelling case for rethinking traditional DevOps through the lens of VSM to help businesses build more customer-centric products. What's in it for you:1. How to reframe DevOps to conquer the Wall of Confusion and promote innovation2. Hele...
2022-09-1954 min
ITOps, DevOps, AIOps - All Things OpsEp 11 - Blockchain and Observability: How Dapper Lab Keeps Track of NFT Transactions & Data in the Crypto-Space - with Andrew Burian (Dapper Labs)Blockchain technologies and NFT present unique monitoring and observability challenges.Andrew Burian, SRE Director at Dapper Labs, talks all things blockchain and observability with Elias, in today's episode of All Things Ops.What's in it for you:1. How Andrew manages the challenges of flexibly scaling companies from an IT perspective2. The observability challenges in tracking NFT transactions via the crypto wallets3. How Dapper Labs built their observability system to provide external developers with the necessary data on their blockchain4. Which tools Dapper uses and promotes to their developer community...
2022-09-0651 min
ITOps, DevOps, AIOps - All Things OpsEp 10 - AIOps and Automation: Will AIOps make Human Workforces Redundant? - with Richard Whitehead (Moogsoft)The future is fully automated, thanks to AIOps – Right?Richard Whitehead, Chief Evangelist and CTO of Moogsoft, chats with Elias about all things AIOps & automation, and gives his insight on human workforce necessity in the future of AI technologies.What's in it for you:1. The status quo of machine learning and AIOps on the way to autonomous operations2. Why AI technologies were and are essential for ITOps3. What organizations need to get started with AIOps & the potential of AIOps for your company4. Why monitoring has become so accessible over the la...
2022-08-2350 min
ITOps, DevOps, AIOps - All Things OpsEp 9 - Leveling out the Gender Playing Field: What Needs to Change in IT Ops? - with Brenda StandridgeIT Ops needs more representation of women – and it has a long way to go.Today's guest Brenda Standridge, former Regional Director Data Center Operations at Google, chats to Elias about running data centers at “Google” scale, how IT could get more attractive for women, and more.What's in it for you:1. How IT Ops is changing in regard to the under-representation of women 2. What companies can do to make technical operations teams and roles more attractive for women 3. Brenda’s day-to-day as a regional director for data center technical operations4. T...
2022-08-0937 min
ITOps, DevOps, AIOps - All Things OpsEp 8 - Diving Into AIOps: The State of AIOps Today & Where it's Headed - with Sean McDermott (Windward Consulting)Everyone's using the term AIOps – nobody really dives into what it means. Today, Sean McDermott, CEO of Windward Consulting, and Elias talk all things AIOps.What's in it for you:1. How to define AIOps today – and where it's headed2. The challenges companies face with AIOps3. Best practices for getting started with AIOps 4. Which industries are at the forefront of operations todayAbout Sean:Sean is President, CEO and Founder of Windward Consulting, an IT consulting firm specializing in IT operations and AIOps. He's also the host of the...
2022-07-261h 04
ITOps, DevOps, AIOps - All Things OpsEp 7 - When solving the issue becomes an issue - with Elastic's Philipp KrennSome products solve a huge issue for their users. But sometimes, it is this big innovation that stands in the way of users adopting newer features. The product falls victim to its own success.Philipp Krenn, EMEA Team Lead at Elastic, shares how they dealt with it, and talks with Elias about Elastic's experience.What's in it for you:1. Why innovative products can fall victim to their own success2. What changing licensing on Elastic and abandoning open source changed in Elastic’s community3. What are the drivers behind adoption of cl...
2022-07-1248 min
ITOps, DevOps, AIOps - All Things OpsEp 6 - Challenges and solutions for intelligent incident alertingChallenges and solutions for intelligent incident alerting in IT OperationsIn this episode of “All Things Ops”, host Elias Voelker talks to Ronald Czachara from Derdack about follow-the-sun IT operations, strategies to minimize false alerts to let your on-call engineers sleep, and more.What's in it for you:1. The four types of false alerts and how to avoid them2. Advantages and challenges of follow-the-sun IT operations3. How Covid forced On-Call management to modernize4. Where dedicated alerting solutions have an edge over email or SMSAbout Ronald:Ron is o...
2022-06-2841 min
ITOps, DevOps, AIOps - All Things OpsEp 5 - Open-Source Observability & the Challenges of Kubernetes Monitoring - with Jonah KowallWhat are the challenges of Kubernetes Monitoring, and what's the next big leap in DevOps?In this episode of “All Things Ops”, our host Elias has a wide-ranging conversation with Logz.io CTO Jonah Kowall about the challenges of Kubernetes monitoring, the OpenTelemetry project, open source licensing, recent trends in DevOps and much more. What's in it for you:1. Jonah’s views on recent DevOps trends2. Why Kubernetes monitoring is so hard to get right3. The promise of the OpenTelemetry project4. The intricacies of open-source licensingAbout JonahJo...
2022-06-1453 min
ITOps, DevOps, AIOps - All Things OpsEp 4 - Kubernetes as a Platform - with Donald LutzFrom traditional system engineering to DevOps – Is GitOps the next step?In today's episode, Donald Lutz, Director and Enterprise Architect at taos, shares his insight with our host Elias Voelker.What's in it for you:1. Donald’s views on Kubernetes as a “meta-layer across cloud platforms”2. Whether GitOps is the next step in the transition from traditional system engineering to DevOps3. Donald’s view on great automation tools from a software engineering perspective4. The benefits of eventstorming as a collaboration formatAbout DonaldDonald holds the role of Senior Clo...
2022-05-3139 min
ITOps, DevOps, AIOps - All Things OpsEp 3 - A Man on a Mission: How Yann Mulonda Drives Tech Education & Leverages his Global Experience in his "Run"-TeamHow do you encourage continuous learning and integration in your tech teams to offer a holistic service to your clients?In today's episode, our host Elias Voelker talks to Yann Mulonda, Senior SRE and Team Lead for the "Run" team at ICF, and CIO of ITOT Africa.They talk about:1. How global experiences shape tech leadership and benefit inclusion in your team2. The importance of understanding concepts vs. knowing tools in IT operations3. How working with clients’ different requirements for their IT systems encourages continuous learning and integration in Yann’s team...
2022-05-1756 min
ITOps, DevOps, AIOps - All Things OpsEp 2 - Why Uptime is not the Be All and End All of Site Reliability Engineering - with Jeremy ProffittUptime is what SRE is all about – or is it? Jeremy Proffitt, Director DevOps and SRE at Ally Financial, technology craftsman and problem solver, is today’s guest at the All Things Ops podcast, hosted by Elias Voelker.They talk about:1. Different approaches to thinking about technical debt2. Why 'uptime' may not be the best KPI out there 3. How to handle the trade-offs of having multiple observability systems 4. How Jeremy successfully uses runbooks with his teamsAbout JeremyJeremy is Director DevOps and SRE at Ally Financial. His...
2022-05-0346 min
ITOps, DevOps, AIOps - All Things OpsEp 1 - Running at 'Cloud Scale' - Learnings and Insights from IBM Cloud's Jerry BellThere's no modern IT without cloud computing. But what does it take to run a cloud provider's infrastructures efficiently and securely?In today's episode of “All Things Ops”, our host Elias talks to Jerry Bell, CISO of IBM's cloud division, veteran IT leader and host of “The Defensive Security” podcast.What's in it for you:1. Why IT teams would benefit from more exposure to red teaming and to pen testing techniques2. What ITOps and DevOps teams are missing to adequately design and run things in the cloud3. Organizational best practices to running...
2022-05-0353 min
Behind The LensBEHIND THE LENS #101: Featuring Ben RauchThe yuletide is in full swing on BEHIND THE LENS this week with actor/singer/dancer/ songwriter BEN RAUCH who treats us to his latest single, JERSEY CHRISTMAS! (Not to mention talking about lessons learned working with Clint Eastwood on JERSEY BOYS!) Plus, hear excerpts of film critic debbie elias' exclusive interviews with LION composers Voelker Bertelmann and Dustin O'Halloran, while cinematographer GREIG FRASER talks about his work on LION and ROGUE ONE!
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2016-12-191h 00