Shows
North Fulton StudioEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […]
2025-11-0500 minHouston Business RadioEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […]
2025-11-0500 min
North Fulton StudioEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […]
2025-11-0500 minHouston Business RadioEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […]
2025-11-0500 min
Houston Business RadioEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […] The post Eric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing Culture appeared first on Business RadioX ®.
2025-11-0534 minBusiness RadioX ® NetworkEric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing CultureEric Mulvin is the CEO of Pac Biz Outsourcing, a leading provider of customer support solutions for B2C e-commerce businesses. With a strong background in outsourcing and service operations, Eric has grown Pac Biz into a trusted global partner by integrating Human Intelligence (HI) with AI technologies to deliver efficient, scalable, and high-quality support. His leadership is […] The post Eric Mulvin – Pac Biz Outsourcing | How to Scale a Global Company Without Sacrificing Culture appeared first on Business RadioX ®.
2025-11-0534 min
Financial Freedom Podcast with Dr. Christopher H. Loo, MD-PhD👉 Eric Mulvin on AI Outsourcing | Smarter Call Centers & Human-in-the-LoopAI outsourcing expert Eric Mulvin, founder of PAC Biz Outsourcing, shares how companies can combine automation with people-first call centers to scale without losing the personal touch.In this episode, we explore the future of AI in customer support, how BPO Philippines companies like PAC Biz are building global solutions, and why a virtual assistant Philippines can be the perfect extension of your business. Eric explains how human in the loop support ensures that automation never replaces empathy, and how a HIPAA compliant call center supports industries like healthcare...
2025-08-2623 min
Contact Center Cactus ChatCar Interview with guest Darrell SternWe’ve taken the Cactus Chat on the road! Eric chats it up with actor, marketing specialist, and recent Arizona resident Darrell Stern about the Grand Canyon State and his colorful acting history.
2023-11-1529 minContact Center Cactus ChatWhy is the Philippines an Outsourcing Hub? Part 2Learn about how the history and culture of the Philippines made it a leading outsourcing hub. Eric and Jake continue their insightful discussion on the Cactus Chat.
2023-09-1530 minContact Center Cactus ChatThe Big News Part 2Eric and Kiezia pick up from where they left off and talk more about the core values that make your company a Great Place to Work. Plus, some advice to bring your business to where it should be!
2023-08-2216 minContact Center Cactus ChatWhy Is the Philippines an Outsourcing Hub? Part 1Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
2023-08-2225 min
Heroes in BusinessEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
2023-08-1225 min
Heroes in BusinessEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
2023-08-1225 minHeroes in BusinessEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
2023-08-1225 min
Heroes in BusinessEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services. Pac-Biz.com/podcast
2023-08-1225 min
Eliances HeroesEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services. Pac-Biz.com/podcast
2023-08-1225 minEliances Heroes in BusinessEric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27Eric Mulvin Why Is the Philippines an Outsourcing Hub? Part 1 Episode 27 Why Is the Philippines an Outsourcing Hub? Part 1 Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services. Pac-Biz.com/podcast
2023-08-1225 minContact Center Cactus ChatWhy Is the Philippines an Outsourcing Hub? Part 1Jake rejoins Eric to talk about why (and how) the Philippines came to be first in line when it comes to businesses looking to outsource professional remote services.
2023-08-1125 minHeroes in BusinessEric Mulvin, Let's Talk about Culture Index 2Eric Mulvin, We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind.
2023-07-2817 min
Eliances HeroesEric Mulvin, Let's Talk about Culture Index 2Eric Mulvin, We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind. http://pac-biz.com/podcast
2023-07-2817 minEliances Heroes in BusinessEric Mulvin, Let's Talk about Culture Index 2Eric Mulvin, We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind. http://pac-biz.com/podcast
2023-07-2817 minContact Center Cactus ChatThe Big NewsAmazing things are happening at Pac Biiz Contact Center Outsouring! Eric talks with culture director, Kiezia, on how the company has become such a “Great Place to Work”.
2023-07-2829 min2023-07-1917 min2023-07-1917 min2023-07-1917 min
Eliances HeroesEric Mulvin, Let's Talk about Culture Index 2Eric Mulvin, We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind. http://pac-biz.com/podcast
2023-07-1917 minEliances Heroes in BusinessEric Mulvin, Let's Talk about Culture Index 2Eric Mulvin, We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind. http://pac-biz.com/podcast
2023-07-1917 minContact Center Cactus ChatLet’s Talk About Culture Index Part 2We continue our conversation with Jackie Lord and find out about her views on the age of AI. Plus, get her insights on strategically improving efficiency with the employee in mind.
2023-07-1417 minHeroes in BusinessEric Mulvin, Let's Talk about Culture IndexCheck out Eric Mulvin's interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position. pac-biz.com/podcast
2023-07-0515 minHeroes in BusinessEric Mulvin, Let's Talk about Culture IndexCheck out Eric Mulvin's interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position. pac-biz.com/podcast
2023-07-0515 minHeroes in BusinessEric Mulvin, Let's Talk about Culture IndexCheck out Eric Mulvin's interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position. pac-biz.com/podcast
2023-07-0515 min
Eliances Heroes in BusinessEric Mulvin, Let's Talk about Culture IndexCheck out Eric Mulvin's interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position. www.pac-biz.com/podcast
2023-07-0515 minEliances HeroesEric Mulvin, Let's Talk about Culture IndexCheck out Eric Mulvin's interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position. www.pac-biz.com/podcast
2023-07-0515 minContact Center Cactus ChatLet’s Talk About Culture IndexCheck out Eric’s interview with expert specialist and strategist Jackie Lord. They dive into the impact your business puts on everyone and placing the right people in the right position.
2023-06-3015 min
Heroes in BusinessEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 min
Heroes in BusinessEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 minHeroes in BusinessEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 min
Heroes in BusinessEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 min
Eliances HeroesEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric's talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 minEliances Heroes in BusinessEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus ChatEric Mulvin, The Things We Do at Company Culture, Contact Center Cactus Chat. Part 2 of Eric's talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best! Pac-Biz.com/podcast
2023-05-3026 minContact Center Cactus ChatThe Things We Do at Company CulturePart 2 of Eric’s talk with Pac Biz Company Culture Director, Kiezia! Bring your operations to where it should be and your employees at their best!
2023-05-2626 minHeroes in BusinessEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minHeroes in BusinessEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minHeroes in BusinessEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minHeroes in BusinessEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minEliances Heroes in BusinessEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minEliances HeroesEric Mulvin, Talking About Company Culture, Contact Center Cactus ChatEric Mulvin, Talking About Company Culture, Contact Center Cactus Chat. Eric sits down with the first person he has ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth and retention of the staff impacts customer experience and turnover. Pac-Biz.com/podcast
2023-05-2327 minContact Center Cactus ChatTalking About Company CultureEric sits down with the first person he’s ever hired at Pac Biz, director of company culture Kiezia, as they go over how the growth & retention of the staff impacts customer experience and turnover.
2023-05-2227 minHeroes in BusinessEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be.
2023-04-2929 minHeroes in BusinessEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be.
2023-04-2929 minHeroes in BusinessEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be.
2023-04-2929 minEliances HeroesEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be. www.Pac-Biz.com/podcast
2023-04-2929 minHeroes in BusinessEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be. www.Pac-Biz.com/podcast
2023-04-2929 minEliances Heroes in BusinessEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus ChatEric Mulvin, How to Measure the Customer Experience Metrics, Contact Center Cactus Chat. Eric and Jake are back to conclude their 8th Anniversary Series with an amazing topic that is sure to bring your service company to where it should be. www.Pac-Biz.com/podcast
2023-04-2929 minContact Center Cactus ChatHow to Measure the Customer Experience MetricsEric & Jake are back to conclude their 8th Anniversary Series with an amazing topic that’s sure to bring your service company to where it should be!
2023-04-2829 minHeroes in BusinessEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations.
2023-04-1828 minHeroes in BusinessEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations.
2023-04-1828 minHeroes in BusinessEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations.
2023-04-1828 minEliances HeroesEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations. www.Pac-Biz.com/podcast
2023-04-1828 minEliances Heroes in BusinessEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations. www.Pac-Biz.com/podcast
2023-04-1828 minHeroes in BusinessEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus ChatEric Mulvin, How Outsourcing Can Impact Small Businesses, Contact Center Cactus Chat. Continuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups, and mom and pop companies alike with their operations. www.Pac-Biz.com/podcast
2023-04-1828 minContact Center Cactus ChatHow Outsourcing can Impact Small BusinessesContinuing on their 8th Anniversary Series, Eric returns to the Philippines with Jake to go over how contact centers like Pac Biz help startups and mom & pop companies alike with their operations!
2023-04-1528 minHeroes in BusinessEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz.
2023-04-0515 minHeroes in BusinessEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz.
2023-04-0515 minHeroes in BusinessEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz.
2023-04-0515 minEliances Heroes in BusinessEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz. www.Pac-Biz.com/podcast
2023-04-0515 minHeroes in BusinessEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz. www.Pac-Biz.com/podcast
2023-04-0515 minEliances HeroesEric Mulvin, Culture Index for Finding the Right People, Contact Center Cactus ChatEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company in this episode of the Contact Center Cactus Chat with Eric Mulvin of Pac Biz. www.Pac-Biz.com/podcast
2023-04-0515 minContact Center Cactus ChatCulture Index for Finding the Right PeopleEric continues his conversation with Pac Biz Talent Acquisition Manager Cathy Belen. Find out how you can find the right people for the right positions at your company.
2023-04-0115 minContact Center Cactus ChatGetting to Know SmartMove Systems with Jason LawrieEric sits down with SmartMove CEO Jason Lawrie to find out how their company elevates taxi & transportation businesses in Australia and all over the US — especially helping those with small fleets.
2023-03-1718 minContact Center Cactus ChatTalent Acquisitions with Pac Biz’s Cathy BelenEric sits down with resident Pac Biz Talent Acquisition Manager Cathy Belen to talk about maintaining an employee-centered culture and putting mental health first.
2023-02-2415 minContact Center Cactus ChatCustomer Experience with Jason Junge Part 2WebToq CEO and founder Jason Junge gets in-depth on employee retention, client relations, customer service, and how his software services make transactions more meaningful and experiential.
2023-02-0310 minContact Center Cactus ChatCustomer Experience with Jason Junge Part 1The Cactus Chat returns with special guest WebToq CEO and founder Jason Junge. Listen to the story of a veteran of the software world and how he bases his decisions on customer needs.
2023-02-0309 minContact Center Cactus ChatCustomer Experience with Jason Junge Part 1The Cactus Chat returns with special guest WebToq CEO and founder Jason Junge. Listen to the story of a veteran of the software world and how he bases his decisions on customer needs.
2023-01-2016 minContact Center Cactus ChatThe Challenges of Managing Remote EmployeesJake sits down with Eric to tell him about the biggest challenges in overseeing over 200 employees, as an operations manager, especially those working from home.
2022-12-0910 minContact Center Cactus ChatWhy Outsourcing Gives You a Competitive AdvantageEric and Jake tell us why outsourcing is exactly what you need to save on costs and improve operations, whether you’re a new business or looking for an edge over your competitors.
2022-11-2809 minContact Center Cactus ChatGrowth and Success with NBL Superstar Kai SottoEric sits down with Filipino-born basketball superstar Kai Sotto to go over how he overcomes failure and achieves dreams as a young athlete/entrepreneur.
2022-11-2109 minContact Center Cactus ChatAll Things Chocolate & the Customer ExperienceEric sits down with lawyer turned chocolate savant Mark Svejda for a sweet perspective on finding what customers want.
2022-10-2809 minContact Center Cactus ChatWorking with a Taxi Contact Center Part 2: Customer Challenges & Driver CallsEric and Jake get right into where they left off, offering solutions in dealing with difficulties with passengers and dispatching, plus finding balance in making the right calls.
2022-10-2109 minContact Center Cactus ChatWorking with a Taxi Contact Center Part 1: Outsourcing Customer SupportEric and Jake get into the nitty-gritty on the importance of outsourcing a customer call team for your transportation business.
2022-10-1509 minContact Center Cactus ChatSuccessful Outsourcing Part 2: Company ValuesEric and Jake continue from where they left off with more advice to help start-up outsourcing companies find their success in a growing industry.
2022-10-0709 minContact Center Cactus ChatSuccessful Outsourcing Part 1: What Are Your Options?Eric and Jake get into the nitty-gritty of onshore, nearshore, and offshore outsourcing, working with freelancers, and more.
2022-09-3009 minContact Center Cactus ChatWorking From Home Part 2In this episode Eric and Jake talk more about working from home and what its future looks like. How both the Contact Center outsourcers and the agents are able to adapt and innovate in this kind of work system.
2022-09-1910 minContact Center Cactus ChatWork at Home: The Future of Working Remotely Part 1Eric and Jake sit down to talk about how having their agents work from home has benefitted their company, and what this setup could look like in the future.
2022-09-0909 minContact Center Cactus ChatEric Mulvin, Customer Service and Staffing Pain Points Part 2Jake and Eric give us an in-depth look into what goes on behind the scenes at outsourcing companies like Pac Biz, addressing business challenges in hiring, training, staffing and more. www.pac-biz.com
2022-09-0209 minHeroes in BusinessEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin.
2022-08-2409 minHeroes in BusinessEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin.
2022-08-2409 minHeroes in BusinessEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin.
2022-08-2409 minEliances Heroes in BusinessEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin. www.pac-biz.com
2022-08-2409 minEliances HeroesEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin. www.pac-biz.com
2022-08-2409 minHeroes in BusinessEric Mulvin, Customer Service and Staffing Pain PointsEric and Jake talk about a common challenge their clients face around the customer experience when shifts are missed by their local staff and what Pac Biz has done to solve it for their clients in this episode of the Contact Center Cactus Chat with Eric Mulvin. www.pac-biz.com
2022-08-2409 minContact Center Cactus ChatCustomer Service & Staffing Pain Points - Part 1Jake and Eric share stories of some of the challenges their clients face around customer experience and what Pac Biz has done to solve it. We talk about how we help cover shifts on demand and what impact it has for a company and their customers when they are missing customer calls.
2022-08-2209 minContact Center Cactus ChatThe Pac Biz Story Part 2Eric and Jake wrap up the story of how Pac Biz started to grow. We talk about how Jake has been a part of that from call center agent to Operations and Account Manager and together lead a team of around 200 outsourced customer service staff.
2022-08-0909 minContact Center Cactus ChatThe Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now
2022-07-1209 minHeroes in BusinessEric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin.
2022-07-1110 minHeroes in BusinessEric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin.
2022-07-1109 minHeroes in BusinessEric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin.
2022-07-1109 minEliances Heroes in BusinessEric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin. www.pac-biz.com
2022-07-1110 minEliances HeroesEric Mulvin, Contact Center Cactus Chat, The Pac Biz Story Part 1For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now in this spisode of the Contact Center Cactus Chat with Eric Mulvin. www.pac-biz.com
2022-07-1110 min
ValuClarityEric Mulvin talks about customer experience.Eric Mulvin owns and operates Pac-Biz, a provider of outsourced customer care services. That means he operates a call center in the Phillipines with customer service agents for a couple of industries. He helped me see that his business model helps elevate his clients (he has a heavy concentration of taxi companies around the world) customer service by bringing CX domain expertise into an industry where customer service isn't often viewed as a differentiator. Eric shared how he's structured his service to maximize service rather than minimize costs. Outstanding episode! Learn more about your ad...
2022-03-0724 min