Shows
Home Health 360: Presented By AlayaCareHarnessing data for implementation success with Sarah PayneSend us a textFear of implementation shouldn’t keep a good platform on the sidelines. We break down a practical path to go live with confidence, comparing a fast, best-practice enablement approach with a deeper, customized PSO route and exploring how to pick the right fit based on outcomes and investment, not just organization size.Sarah Payne, Associate Director of Customer Enablement at AlayaCare, pulls back the curtain on what separates “live” from “ready.” She shares why rushed timelines often create surface-level use, higher support needs, and missed features—then explains how to prevent that with th...
2025-11-2423 min
Home Health 360: Presented By AlayaCareBenchmarking that Actually Moves the Needle with Alex SkinnerSend us a textWhat does “good” actually look like in home-based care? We dig into a clear, practical answer and show how a four-pillar maturity model transforms messy data into confident decisions. With AlayaCare’s Alex Skinner, we break down operational excellence, employee experience, health outcomes, and financial performance, then map them to the few metrics that truly move the needle.You’ll hear why benchmarking needs two angles — trend your own progress and compare against look-alike peers — to avoid blind spots and focus on the right bets. Alex walks us through live examples of scheduler...
2025-10-2218 min
Home Health 360: Presented By AlayaCareFrom Homegrown to High-Tech: Caring People's 20-Year EMR TransformationSend us a textAnthony Spero shares his experience transitioning Caring People from a 20-year-old proprietary software system to AlayaCare, resulting in improved caregiver satisfaction and more time for patient care.Caring People developed their own software 20 years ago when few options existed for home care providers. The organization expanded from two states to six through acquisitions, revealing limitations in its proprietary system.Since implementing AlayaCare, real-time data access has transformed operations, allowing immediate insights into missed visits, caregiver punctuality, and client satisfaction. Most importantly, caregivers now spend more time with clients rather...
2025-08-2534 min
Home Health 360: Presented By AlayaCarePatient-centered care: Transforming home health with Jennifer MaxwellSend us a textJennifer Maxwell of Maxwell TEC shares how patient-centered technology is transforming home-based care by focusing on how patients feel rather than just clinical measurements.• Personalized care plans should prioritize patient feelings over diagnostic measurements• Technology can enable real-time patient feedback through simple text messaging• Effective remote patient monitoring doesn't require complicated or expensive equipment• Solutions that remain available post-discharge maintain connection and prevent readmissions• Employee satisfaction directly correlates with patient outcomes and satisfaction• Automated check-ins with staff can identify concerns before they lead to turnover• Family engagem...
2025-07-1629 min
Home Health 360: Presented By AlayaCareUnlocking AI's potential in home-based care with Naomi GoldappleSend us a textAI in home healthcare serves as a decision support system that helps professionals make better choices by analyzing data, surfacing key information, and providing suggestions while keeping final decisions in human hands.• AI scribes can transcribe caregiver-client conversations and automatically populate required forms• Digital assistants prepare caregivers for visits by providing quick client summaries and highlighting recent changes• Predictive models identify patients at risk of adverse events, helping clinicians prioritize care• AI tools must maintain the same security permissions as existing systems and comply with HIPAA regulations• Explainabl...
2025-06-2426 min
Home Health 360: Presented By AlayaCareBridging the Healthcare Gap with Dave MarchandSend us a textDave Marchand reveals how New Day Healthcare's Carelytics platform bridges critical gaps in the traditional home healthcare delivery model by unifying patient data across service lines. Through advanced analytics and proactive interventions, this approach transforms care delivery from reactive, reimbursement-driven episodes to comprehensive patient journeys that identify early decline indicators and prevent catastrophic health events.• The traditional healthcare model operates reactively, with treatment only beginning after a significant decline• The Carelytics platform connects data across personal care, home health, and hospice service lines• Care gap programs focus on specific patien...
2025-05-1523 min
Home Health 360: Presented By AlayaCareThe human side of home care: Stories from our frontline heroesSend us a textThree dedicated home-based care professionals share their journeys into caregiving and the profound moments that shape their work every day. Their personal stories reveal how compassion, creativity, and human connection transform lives on both sides of the caregiving relationship.• Finding purpose through personal experience – caregivers inspired by caring for their own family members• Supporting clients and families during end-of-life care with dignity and compassion• Creative problem-solving to meet emotional needs, not just physical ones• The critical importance of family connection in client wellbeing• Finding humor and joy in caregivin...
2025-04-1524 min
Home Health 360: Presented By AlayaCareHow culture, vision, and systems drive home care success with Stephen TweedSend us a textIn this episode, Stephen Tweed, Chairman and CEO at Leading Home Care, shares essential insights from the highest-performing home care companies, revealing seven critical lessons that drive success in today's competitive market. His extensive research and mastermind groups with top companies uncover the strategies that separate industry leaders from the rest.Those strategies include:• Crafting a strong culture based on leadership style, core values, and consistent behaviors• Being purpose-driven and sharing authentic stories that create emotional connections• Building amazing teams through sophisticated recruitment and development processes• Thinking...
2025-03-1745 min
Home Health 360: Presented By AlayaCareAdopting a caregiver-first mindset to boost recruiting and hiring success with Rachel GartnerSend us a textIn this episode, Rachel Gartner, founder and CEO of Carework, shares how home-based care agencies can transform recruitment and hiring from a major challenge into a strategic advantage. Rachel, a former home care recruiter, explains what it means to adopt a “caregiver-first mindset” and how this approach drives improved recruitment results, positive employee experience, better client care, and ultimately overall agency success by focusing on caregivers’ needs during the hiring process.Rachel discusses several important issues affecting the recruiting and hiring processes that can be improved by seeing situations from a caregi...
2025-02-1932 min
Home Health 360: Presented By AlayaCareAgentic AI and the future of home-based care: Predictions for 2025 with Adrian SchauerSend us a textIn this episode, Adrian Schauer, CEO and co-founder of AlayaCare, shares his top predictions for 2025 and discusses the major trends and developments that will shape the future of home-based care. Chief among these predictions is the rise of agentic AI and how this transformative technology will empower caregivers to deliver smarter, more proactive care. Adrian explains how AI agents will go beyond simple automation to serve as decision-making partners providing real-time insights, personalized care plans, and streamlined workflows that alleviate administrative burdens and improve patient outcomes.Additionally, Adrian discusses other key...
2025-01-1520 min
Home Health 360: Presented By AlayaCarePreventing hospitalizations using molecular testing in home-based care with Barbara AndazolaSend us a textIn this episode, Barbara Andazola, VP of Clinical Practice, Strategy, and Programs at Amedisys, discusses the groundbreaking role of molecular testing in home health care. As an RN with over 27 years of nursing experience, Barbara shares how Amedisys is leveraging PCR (Polymerase Chain Reaction) testing to diagnose infections like UTIs, respiratory conditions, and even COVID-19 faster and more accurately at home. By identifying pathogens within hours, this technology not only improves patient outcomes but also helps prevent hospitalizations and antibiotic resistance. Barbara explores the challenges and rewards of integrating this advanced technology into...
2024-12-1620 min
Home Health 360: Presented By AlayaCareSupporting informal family caregivers using technology with Avanlee ChristineSend us a textIn this episode, Avanlee Christine, founder of Avanlee Care, shares the inspiring story behind her mission to support unpaid and informal family caregivers. Motivated by personal experience caring for her grandfather, Avanlee developed a groundbreaking app that empowers family members providing care to loved ones with the tools they need to ensure quality care delivery at home while also providing resources to support the wellbeing of the caregivers themselves.Avanlee highlights the critical role of technology in supporting the often-overlooked unpaid caregivers, who are essential to caring for seniors at home...
2024-11-1832 min
Home Health 360: Presented By AlayaCareThe power of franchising and technology in home-based care with Todd HoughtonSend us a textWith 10,000 people turning 65 every day, it’s estimated that the home-based care industry will need a staggering 2.5 million additional care workers over the next five years. In this episode, Todd Houghton, Brand President of Homewatch CareGivers, shares his passion for franchising and discussed how his company is enabling franchisees to meet the ever-increasing demand for home-based care services by embracing the benefits of the franchise model and deploying innovative technology. Todd shares how the franchise model provides a strong position for franchisees to grow their businesses and accelerate their entrepreneurial journey and how hi...
2024-10-1720 min
Home Health 360: Presented By AlayaCareTop trends shaping M&A in home-based care: Insights from finance expert Mark PattersonSend us a textIn this episode, healthcare finance expert Mark Patterson shares key insights into the ever-evolving world of mergers and acquisitions in home-based care. Drawing upon his time as CFO for home healthcare companies and more than 30 years of experience, Mark discusses top trends that are reshaping the market, including the growing demand for integrated care models that combine skilled and unskilled services and surging investor interest driving fierce competition among buyers. With interest rates stabilizing and regulatory changes on the horizon, agencies must focus on prioritizing and demonstrating streamlined processes, scalability, and high quality...
2024-10-0324 min
Home Health 360: Presented By AlayaCareUsing AI to automate key processes in home-based care with Jeff SalterSend us a textIn this episode, Jeff Salter, the innovative founder and CEO of Caring Senior Service, returns to the podcast to discuss the future of AI in home care and how automating tedious tasks can free up staff for more impactful activities and critical decision-making. From enhancing admissions processes and optimizing caregiver scheduling to utilizing predictive analytics for personalized care planning, Jeff shares how implementing AI-powered tools can dramatically improve agency operations, increase efficiency, reduce costs, and help deliver better client outcomes and business growth. Jeff shares his experience navigating the integration of AI solutions...
2024-08-1933 min
Home Health 360: Presented By AlayaCareNavigating Cybersecurity Risks in Home-Based CareSend us a textFrom sophisticated plots by cybercriminals to unintentional data breaches from internal staff, healthcare organizations are facing more, and more severe, threats to protecting their sensitive data. In this episode, Richard Guttman, AlayaCare's Chief Legal Officer, shares insights into the current state of data security and privacy in the home care industry, including common threats, actionable prevention strategies, how to stay compliant with regulations, and helpful resources to elevate your cybersecurity preparedness and ensure the safety of your data. Richard digs deep into how organizations can fortify their defenses by mapping data flows, implementing...
2024-07-1522 min
Home Health 360: Presented By AlayaCareNavigating the CMS 80/20 rule, Medicaid, and advocacy in home health modernization with Jesse HowardSend us a textWhat is the impact of the CMS 80-20 rule and recent Medicaid rate adjustments on the home health industry? Unlock the secrets to modernizing home health operations with Jesse Howard, Vice President of Operations for Girling Personal Care. Jesse dives deep into the financial strains and staffing challenges home health providers face, particularly in Texas, where low Medicaid reimbursement rates and competitive wages make it hard to sustain quality care. Listen in as this episode presents a comprehensive understanding of how these financial pressures affect operations and what home health agencies can do t...
2024-06-1730 min
Home Health 360: Presented By AlayaCareEnhancing home care revenue cycle management with insights from Alik KassnerSend us a textWhether you are an agency owner looking to enhance your financial operations or an administrator curious about how your team can better manage the fiscal realities of the home care sector, this episode is a masterclass in navigating the shifting landscapes of health care finance. Learn about navigating the complexities of Medicaid disenrollments and electronic visit verification (EVV) as Alik Kassner, co-managing partner of Alpine Homecare, provides insight into improving revenue cycle management (RCM) practices. With Alik's impressive banking and health care background, he discusses formidable obstacles, the essential role of forecasting, and...
2024-05-1527 min
Home Health 360: Presented By AlayaCareHow hospital-at-home programs boost patient satisfaction and reduce hospital overcrowdingSend us a textHome Health Consultant and CEO of Corcoran Consulting Group, Guy Tommasi, joins this episode with our host, Jeff Howell, to discuss hospital-at-home care models' growing potential. They explore sustainable, patient-centered approaches to transforming recovery, demonstrating that innovative care models surpass conventional hospital treatment by enhancing patient satisfaction and lowering expenses. Tommasi foresees a smoother fusion of traditional health care, opening new avenues for payers, providers, and patients. Listen as we reflect on our progress and anticipate the growing significance of home care in the health care sector.Episode Resources:
2024-04-1536 min
Home Health 360: Presented By AlayaCareHow good leadership improves employee retention and client outcomes with Peter SvennebySend us a textJoin Executive Health Care Coach Peter Svenneby and host Erin Vallier as they explore the complex balance between managing and leading in health care. This episode offers valuable insights on creating a culture of well-being for employees and patients. They discuss the traits that make up exceptional leaders in the health care industry and provide strategies for cultivating empathy, improving communication, and maintaining work-life balance. Leaders in health care, and by extension, home-based care, will walk away with a renewed sense of purpose and a better understanding of how their actions can shape...
2024-04-1227 min
Home Health 360: Presented By AlayaCareDecoding Medicaid's fixed-cost system challenges with Jeff HumberSend us a textDrawing from the tapestry of Medicaid policies across the states, this episode explores effective advocacy and the significance of understanding the intricacies that shape care services. Jeff Humber, VP of Payor Relations at Accent Care, shares his experience providing quality care under Medicaid's fixed-cost system. With host Erin Vallier, they discuss strategies for maintaining exceptional care, building relationships with managed care payers, and additional insights on everything from advocacy to caregiver recruitment and retention.Episode Resources:AccentCare’s WebsiteConnect with Jeff Humber on LinkedInIf yo...
2024-03-1825 min
Home Health 360: Presented By AlayaCareHow to maximize ROI and foster growth during technological changes in your organizationSend us a textEnvision a world where technology solutions address current pain points and preempt future challenges, empowering home care agencies to navigate the digital landscape confidently. In this episode, Ryan Crawford and Alex Skinner, the Value Creation consulting team from AlayaCare, illuminate the path for home care agencies to survive and thrive in this digital revolution. Tune in as they unveil the future of data utilization and proactive management of technology change, weighing the actual 'cost of waiting' against the benefits of early adoption. With actionable strategies at your disposal and a fresh perspective on...
2024-03-1328 min
Home Health 360: Presented By AlayaCareDisrupting healthcare systems for better outcomes with Aman Shah of VNS HealthSend us a textImagine a home health care system that is not only accessible to more individuals but also delivers tangible outcomes - That's Aman Shah's (VP of New Ventures & Strategic Partnerships at VNS Health) vision. Through compelling frontline narratives and strategic partnerships, Aman emphasizes the significance of hands-on experience and direct communication in shaping a responsive healthcare landscape. Join Aman and co-host Jeff Howell as they delve into the current state of home health care, dissect its intricacies, and chart a course for a future that holds promise for a healthier society.If...
2024-02-1526 min
Home Health 360: Presented By AlayaCarePredictions for home-based care in 2024 in North America with Adrian SchauerSend us a textEmbark on a visionary journey with us as Adrian Schauer, the CEO of AlayaCare, introduces his 2024 top predictions for the future of home-based care in North America, focusing on specific trends emerging in home health, home care, and home infusion in the US and Canada. Listen as we unpack the promise of AI and machine learning, the 'uberization' effect that has paved the path for integrated care models, the revolutionary impact of open APIs and standardized data, and how the North American home infusion industry has adapted to regulatory tides. As these trends co...
2024-01-1121 min
Home Health 360: Presented By AlayaCareSuccessful software implementation for organizational transformation in home-based careSend us a textEmbarking on a major software implementation for your home-based care organization can feel like a daunting, harrowing journey destined to be painful. In this episode, Chase Potter, VP of professional services at AlayaCare, debunks these myths and shares how integrating new technologies into your business can be done successfully with a high degree of precision and a focus on holistic transformation. Chase shares invaluable insights on the importance of a strategic approach, executive support, and recognizing that this isn't just a tech initiative—it's a pivotal shift for the entire organization. Listen as he...
2023-12-2126 min