Shows
The REFINE NetworkThe Future of Salon Software with Siobhan McCaffrey of PhorestIn this episode, Evan sits down with Siobhan McCaffrey, a longtime leader at Phorest, to talk about the evolution of salon technology and what’s coming next for the industry.
Siobhan shares her journey from Ireland to Philadelphia, where she helped launch Phorest’s North American expansion. They dive into the differences between the U.S. and European salon markets, what it was like onboarding massive salon groups in the early days, and how customer feedback directly shapes Phorest’s development roadmap.
They explore Phorest’s newest features — including enhanced goal setting, forecasting, lead management, and upcomi...
2026-01-0515 minThe REFINE NetworkThe Future of Salon Software with Siobhan McCaffrey of PhorestIn this episode, Evan sits down with Siobhan McCaffrey, a longtime leader at Phorest, to talk about the evolution of salon technology and what’s coming next for the industry.
Siobhan shares her journey from Ireland to Philadelphia, where she helped launch Phorest’s North American expansion. They dive into the differences between the U.S. and European salon markets, what it was like onboarding massive salon groups in the early days, and how customer feedback directly shapes Phorest’s development roadmap.
They explore Phorest’s newest features — including enhanced goal setting, forecasting, lead management, and upcomi...
2026-01-0515 minThe REFINE NetworkSystems that Support Growth -- With JoAnne PetermanIn this episode, Christopher sits down with Joanne to talk about what it really takes for a salon to grow through systems—not guesswork. From resetting her front desk, to grounding her service providers, to bringing an associate through The Artist Academy, Joanne shares the real-time shifts she’s making to simplify onboarding and strengthen her team.
They dive into how clarity creates momentum, why training needs to be replicable (not dependent on one person), and how The Artist Academy freed up her educators while getting new artists earning faster. Joanne also talks about hiring consistently, staying ahea...
2025-12-2218 minThe REFINE NetworkSystems that Support Growth -- With JoAnne PetermanIn this episode, Christopher sits down with Joanne to talk about what it really takes for a salon to grow through systems—not guesswork. From resetting her front desk, to grounding her service providers, to bringing an associate through The Artist Academy, Joanne shares the real-time shifts she’s making to simplify onboarding and strengthen her team.
They dive into how clarity creates momentum, why training needs to be replicable (not dependent on one person), and how The Artist Academy freed up her educators while getting new artists earning faster. Joanne also talks about hiring consistently, staying ahea...
2025-12-2218 minThe REFINE NetworkColor, data and profit -- with Tim Howard of VishIn this episode, Christopher sits down with Tim Howard, Co-Founder & Chief Innovation Officer of Vish, to dive into the technology that’s transforming the color bar — and the profitability of salons everywhere.
Tim shares how Vish was born from a simple but game-changing insight: salons were using their most expensive inventory with zero tracking. Together, they break down how color waste really happens, why consistent pricing matters more than ever, and how tech gives salons the boundaries, clarity, and confidence they’ve always needed.
They also explore leadership, adaptability, routine, and the power of understanding oursel...
2025-12-0824 minThe REFINE NetworkColor, data and profit -- with Tim Howard of VishIn this episode, Christopher sits down with Tim Howard, Co-Founder & Chief Innovation Officer of Vish, to dive into the technology that’s transforming the color bar — and the profitability of salons everywhere.
Tim shares how Vish was born from a simple but game-changing insight: salons were using their most expensive inventory with zero tracking. Together, they break down how color waste really happens, why consistent pricing matters more than ever, and how tech gives salons the boundaries, clarity, and confidence they’ve always needed.
They also explore leadership, adaptability, routine, and the power of understanding oursel...
2025-12-0824 minThe REFINE NetworkWalkouts, Vision & Magic — with Erin JenkinsLeadership isn’t just strategy — it’s resilience, intention, and the courage to keep showing up even when it’s hard.
In this episode, Christopher Hartl and Evan Silver sit down with Erin Jenkins, owner of Canvas Salon & Day Spa, live from L’ANZA’s Healing Center Forum in Cancún. Together, they unpack the reality of salon ownership: walkouts, rebuilding trust, strengthening culture, and leading with heart.
Erin shares the story of a major walkout that transformed the way she hires, communicates, and protects her vision, along with how her family supported her through one of the ha...
2025-11-2422 minThe REFINE NetworkWalkouts, Vision & Magic — with Erin JenkinsLeadership isn’t just strategy — it’s resilience, intention, and the courage to keep showing up even when it’s hard.
In this episode, Christopher Hartl and Evan Silver sit down with Erin Jenkins, owner of Canvas Salon & Day Spa, live from L’ANZA’s Healing Center Forum in Cancún. Together, they unpack the reality of salon ownership: walkouts, rebuilding trust, strengthening culture, and leading with heart.
Erin shares the story of a major walkout that transformed the way she hires, communicates, and protects her vision, along with how her family supported her through one of the ha...
2025-11-2422 minThe REFINE NetworkArtist Academy: Train Faster, Lead Better, Win TogetherBuilding a thriving salon team takes more than talent — it takes systems, clarity, and shared language.In this episode, Christopher and Erin dive deep into the evolution of the Refine Artist Academy — a digital education system designed to help salons scale education, strengthen culture, and free up time for owners and leaders.
They break down what it really looks like to move from chaos to consistency, how to calculate ROI on training, and why margin — not model — is what drives sustainable growth.If you’ve ever wondered how to confidently hire, train, and retain stylists while elev...
2025-11-1031 minThe REFINE NetworkArtist Academy: Train Faster, Lead Better, Win TogetherBuilding a thriving salon team takes more than talent — it takes systems, clarity, and shared language.In this episode, Christopher and Erin dive deep into the evolution of the Refine Artist Academy — a digital education system designed to help salons scale education, strengthen culture, and free up time for owners and leaders.
They break down what it really looks like to move from chaos to consistency, how to calculate ROI on training, and why margin — not model — is what drives sustainable growth.If you’ve ever wondered how to confidently hire, train, and retain stylists while elev...
2025-11-1031 minThe REFINE NetworkErin’s Takeover: What Sets Refine ApartErin takes over the mic and puts Christopher and Evan in the hot seat to talk about what truly sets The Refine Network apart. From the origins of Refine to the heart behind salon growth, leadership, and pricing — this episode pulls back the curtain on how two salon owners turned their shared experience into a movement that’s making growth simple. 🎧 In this episode: Erin flips the script and interviews the founders
How Refine started (and what the mission really is)
The difference between Growth Coaching and Scale
Why simplicity wins in leadership + profitability
How Refine helps owners lead, n...
2025-10-2132 minThe REFINE NetworkErin’s Takeover: What Sets Refine ApartErin takes over the mic and puts Christopher and Evan in the hot seat to talk about what truly sets The Refine Network apart. From the origins of Refine to the heart behind salon growth, leadership, and pricing — this episode pulls back the curtain on how two salon owners turned their shared experience into a movement that’s making growth simple. 🎧 In this episode: Erin flips the script and interviews the founders
How Refine started (and what the mission really is)
The difference between Growth Coaching and Scale
Why simplicity wins in leadership + profitability
How Refine helps owners lead, n...
2025-10-2132 minThe REFINE NetworkHigh Performers: Why they're leaving -- and how to keep themIn this episode, Evan and Chris dive into why high-performing stylists and service providers leave — and what leaders can do to keep them.
They unpack three core reasons top talent drifts away: leadership, goals, and purpose. From unlearning old habits and coaching differently to creating clear career paths and connecting your team to something bigger, this conversation will challenge how you think about leading in today’s salon industry.
Because when your people win, your company wins.
🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow...
🎓 Join T...
2025-10-1327 minThe REFINE NetworkHigh Performers: Why they're leaving -- and how to keep themIn this episode, Evan and Chris dive into why high-performing stylists and service providers leave — and what leaders can do to keep them.
They unpack three core reasons top talent drifts away: leadership, goals, and purpose. From unlearning old habits and coaching differently to creating clear career paths and connecting your team to something bigger, this conversation will challenge how you think about leading in today’s salon industry.
Because when your people win, your company wins.
🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow...
🎓 Join T...
2025-10-1327 minThe REFINE NetworkLeading with Presence | The AVV ApproachIn this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture.
You’ll hear insights on:- Why leadership isn’t about hierarchy—it’s about presence- How showing up in unexpected ways earns real equity with your team- What stepping into support roles teaches you (and revea...
2025-05-2619 minThe REFINE NetworkLeading with Presence | The AVV ApproachIn this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture.
You’ll hear insights on:- Why leadership isn’t about hierarchy—it’s about presence- How showing up in unexpected ways earns real equity with your team- What stepping into support roles teaches you (and revea...
2025-05-2619 minThe REFINE NetworkRecap of the Salon Leaders Retreat: Real Talk, Real GrowthIn this episode, we dive deep into our recent Salon Leaders Retreat. Join Evan and Christopher as they recap the powerful moments, real conversations, and invaluable insights from the event. We kick things off with a fun debate on the one song we’d listen to for the rest of our lives before shifting to the key takeaways from the retreat.
Highlights Include:
• The Power of Vulnerability: We explore how leaders opened up about their struggles and how this created a supportive community, showing that no one is alone in their journey...
2024-11-0423 minThe REFINE NetworkRecap of the Salon Leaders Retreat: Real Talk, Real GrowthIn this episode, we dive deep into our recent Salon Leaders Retreat. Join Evan and Christopher as they recap the powerful moments, real conversations, and invaluable insights from the event. We kick things off with a fun debate on the one song we’d listen to for the rest of our lives before shifting to the key takeaways from the retreat.
Highlights Include:
• The Power of Vulnerability: We explore how leaders opened up about their struggles and how this created a supportive community, showing that no one is alone in their journey...
2024-11-0423 minThe REFINE NetworkSalon Growth: The Enneagram Advantage
In this insightful webinar, Evan, Christopher and Enneagram coach Keanu Trujillo explore how the Enneagram can revolutionize team dynamics and salon growth. Discover how understanding different personality types helps salon owners build cohesive teams, foster better communication, and create a thriving salon culture. We provide practical strategies for implementing the Enneagram, improving leadership skills, and boosting business success. Perfect for salon owners and leaders ready to take their team and business to the next level.
Topics Covered:
• Introduction to the Enneagram and its business applications
• Identifying personality types and i...
2024-10-211h 01The REFINE NetworkSalon Growth: The Enneagram Advantage
In this insightful webinar, Evan, Christopher and Enneagram coach Keanu Trujillo explore how the Enneagram can revolutionize team dynamics and salon growth. Discover how understanding different personality types helps salon owners build cohesive teams, foster better communication, and create a thriving salon culture. We provide practical strategies for implementing the Enneagram, improving leadership skills, and boosting business success. Perfect for salon owners and leaders ready to take their team and business to the next level.
Topics Covered:
• Introduction to the Enneagram and its business applications
• Identifying personality types and i...
2024-10-211h 01The REFINE NetworkRevolutionizing Salon Training: The Artist Academy StorySalon owners, this episode is for you! We’re pulling back the curtain on the creation of the Artist Academy—a game-changing program designed to transform how you train, develop, and empower your stylists.
Join Evan and Christopher as they share the journey from concept to launch, revealing how this training system went from a simple idea to a powerful tool that’s already making waves in the salon industry. Hear from special guests and learn how the Artist Academy is helping salon owners save time, avoid burnout, and fast-track stylist success—all while creating a more co...
2024-09-231h 13The REFINE NetworkRevolutionizing Salon Training: The Artist Academy StorySalon owners, this episode is for you! We’re pulling back the curtain on the creation of the Artist Academy—a game-changing program designed to transform how you train, develop, and empower your stylists.
Join Evan and Christopher as they share the journey from concept to launch, revealing how this training system went from a simple idea to a powerful tool that’s already making waves in the salon industry. Hear from special guests and learn how the Artist Academy is helping salon owners save time, avoid burnout, and fast-track stylist success—all while creating a more co...
2024-09-231h 13The REFINE NetworkNavigating Industry Challenges with Expert Gordon MillerIn this episode, Christopher and Evan host Gordon Miller, discussing industry insights, the importance of vision, and the evolution of business models.
They introduced topics such as navigating industry challenges with expertise, setting realistic goals, and the significance of financial literacy. Gordon shares personal anecdotes, emphasizes the need for informed decisions, and elaborates on the financial missteps within the industry.
They cover contentious topics like tipping, retail product sales, and service quality. Closing thoughts stress the value of mentoring, simplicity in business, and fostering artistically inclined professionals in understanding their financial po...
2024-09-1646 minThe REFINE NetworkNavigating Industry Challenges with Expert Gordon MillerIn this episode, Christopher and Evan host Gordon Miller, discussing industry insights, the importance of vision, and the evolution of business models.
They introduced topics such as navigating industry challenges with expertise, setting realistic goals, and the significance of financial literacy. Gordon shares personal anecdotes, emphasizes the need for informed decisions, and elaborates on the financial missteps within the industry.
They cover contentious topics like tipping, retail product sales, and service quality. Closing thoughts stress the value of mentoring, simplicity in business, and fostering artistically inclined professionals in understanding their financial po...
2024-09-1646 minThe REFINE NetworkHow to Setup Your Team WellIn this episode of theREFINEnetwork Podcast, hosts Christopher and Evan discuss their strategies for effectively setting up and managing a team. They share personal experiences from their own companies, emphasizing the importance of morning meetings, referred to as "Muggs meetings."
These meetings are designed to set the right mindset, unify the team, set goals, and determine how team members can serve each other. Evan and Christopher provide an example structure for these meetings, including checking in on team members' current states and challenges, highlighting successes from the previous day, and setting goals for the current d...
2024-07-0421 minThe REFINE NetworkHow to Setup Your Team WellIn this episode of theREFINEnetwork Podcast, hosts Christopher and Evan discuss their strategies for effectively setting up and managing a team. They share personal experiences from their own companies, emphasizing the importance of morning meetings, referred to as "Muggs meetings."
These meetings are designed to set the right mindset, unify the team, set goals, and determine how team members can serve each other. Evan and Christopher provide an example structure for these meetings, including checking in on team members' current states and challenges, highlighting successes from the previous day, and setting goals for the current d...
2024-07-0421 minThe REFINE NetworkBuilding Leadership Equity: Lessons from Evan's Leadership JourneyIn this podcast episode, hosts Christopher and Evan discuss their leadership journeys, emphasizing the importance of building relationships and equity within their teams.
They highlight key principles such as viewing team members as volunteers to better understand their needs, the significance of earning respect and trust over time, and the value of supporting and empowering team members for mutual success.
Throughout, they share personal experiences and insights on effective leadership and organizational growth.
2024-06-1129 minThe REFINE NetworkBuilding Leadership Equity: Lessons from Evan's Leadership JourneyIn this podcast episode, hosts Christopher and Evan discuss their leadership journeys, emphasizing the importance of building relationships and equity within their teams.
They highlight key principles such as viewing team members as volunteers to better understand their needs, the significance of earning respect and trust over time, and the value of supporting and empowering team members for mutual success.
Throughout, they share personal experiences and insights on effective leadership and organizational growth.
2024-06-1129 minThe REFINE NetworkCrisis? What Crisis? Handling the UnexpectedIn this episode of the Refine Network podcast, hosts Evan and Chris discuss a day filled with technical challenges during a live webinar.
Despite thorough preparations, they faced unexpected video and audio failures that disrupted their session. The duo emphasizes servant leadership, effective problem-solving, and the importance of strong partnerships in overcoming obstacles.
They also touch on the practice of owning up to mistakes and making things right to maintain trust with their audience. The episode concludes with reflections on resilience and support in leadership roles.
2024-05-2724 minThe REFINE NetworkCrisis? What Crisis? Handling the UnexpectedIn this episode of the Refine Network podcast, hosts Evan and Chris discuss a day filled with technical challenges during a live webinar.
Despite thorough preparations, they faced unexpected video and audio failures that disrupted their session. The duo emphasizes servant leadership, effective problem-solving, and the importance of strong partnerships in overcoming obstacles.
They also touch on the practice of owning up to mistakes and making things right to maintain trust with their audience. The episode concludes with reflections on resilience and support in leadership roles.
2024-05-2724 minThe REFINE NetworkRetail Rundown: Profit Booster or Resource Drain?Retail Rundown: Profit Booster or Resource Drain?
This episode of the Refine Network podcast tackles the controversial topic of how retail can significantly support and grow salon businesses. Despite the sarcasm about the relevance of selling products directly in salons, especially with readily available alternatives like Sephora or Ulta, the conversation dives deep into the reasons and benefits of incorporating retail into salon offerings.
Evan and Christopher discuss real examples, emphasizing the importance of knowing your business numbers and how a structured retail strategy can contribute to a salon's profit margins and client satisfaction. They...
2024-05-1627 minThe REFINE NetworkRetail Rundown: Profit Booster or Resource Drain?Retail Rundown: Profit Booster or Resource Drain?
This episode of the Refine Network podcast tackles the controversial topic of how retail can significantly support and grow salon businesses. Despite the sarcasm about the relevance of selling products directly in salons, especially with readily available alternatives like Sephora or Ulta, the conversation dives deep into the reasons and benefits of incorporating retail into salon offerings.
Evan and Christopher discuss real examples, emphasizing the importance of knowing your business numbers and how a structured retail strategy can contribute to a salon's profit margins and client satisfaction. They...
2024-05-1627 minThe REFINE NetworkRefining the Salon Industry, One Leader at a Time!In this episode of "The Refined Network Podcast," Evan and Christopher reflect on their recent experiences at the L’ANZA big event, where they launched the Refined Network. They discuss the unique approach of their coaching company, emphasizing their ability to tailor their services to the specific needs of salon owners without imposing a one-size-fits-all solution.
They also announce the launch of their Salon Leader Retreats and the Refined Artist Academy training program. Throughout the episode, they express gratitude for the support they've received and their commitment to helping salon owners succeed. www.therefinednetwork.com
2024-03-0414 minThe REFINE NetworkRefining the Salon Industry, One Leader at a Time!In this episode of "The Refined Network Podcast," Evan and Christopher reflect on their recent experiences at the L’ANZA big event, where they launched the Refined Network. They discuss the unique approach of their coaching company, emphasizing their ability to tailor their services to the specific needs of salon owners without imposing a one-size-fits-all solution.
They also announce the launch of their Salon Leader Retreats and the Refined Artist Academy training program. Throughout the episode, they express gratitude for the support they've received and their commitment to helping salon owners succeed. www.therefinednetwork.com
2024-03-0414 minThe REFINE NetworkWorking With Your SpouseGet ready for a great conversation as Evan and Erin dive into the exhilarating world of working with your spouse in a salon business. Join us as we spill the tea on starting the conversation with salon owners, share our heartfelt story of love and business, and reveal the secrets to maintaining a harmonious balance between personal and professional lives. Buckle up and get ready to laugh, learn, and be inspired!
2024-02-1222 minThe REFINE NetworkWorking With Your SpouseGet ready for a great conversation as Evan and Erin dive into the exhilarating world of working with your spouse in a salon business. Join us as we spill the tea on starting the conversation with salon owners, share our heartfelt story of love and business, and reveal the secrets to maintaining a harmonious balance between personal and professional lives. Buckle up and get ready to laugh, learn, and be inspired!
2024-02-1222 minThe REFINE NetworkLessons Beyond the Salon - Sally LemmoIn this episode of the podcast, Sally, a renowned educator and influencer in the hair salon industry, talks about her life journey including her time becoming an Instagram influencer and battling with breast cancer. She shares wisdom on setting personal and professional boundaries, utilizing social media beneficially according to personal goals, and surrounding oneself with people who can provide inspiration. The discussion provides insights into her upcoming shows where she hints at providing industry insights, business perspectives, and the importance of direct engagement with people.
2024-01-3137 minThe REFINE Network2023 Reflections: Stepping Stones to 2024In this episode, hosts Evan and Erin Silver discuss their experiences and lessons learned in 2023, specifically in their business. They touch on a variety of topics such as stepping away from behind the chair, building a new location, becoming certified in extensions, implementing strategies to enhance customer satisfaction and loyalty, creating a salon owner meetup, and personal development. They share insights, advice, and stories to inspire and motivate salon owners and entrepreneurs. Tune in to gain valuable ideas and perspectives for your own business journey.
2024-01-1524 minThe REFINE Network2023 Reflections: Stepping Stones to 2024In this episode, hosts Evan and Erin Silver discuss their experiences and lessons learned in 2023, specifically in their business. They touch on a variety of topics such as stepping away from behind the chair, building a new location, becoming certified in extensions, implementing strategies to enhance customer satisfaction and loyalty, creating a salon owner meetup, and personal development. They share insights, advice, and stories to inspire and motivate salon owners and entrepreneurs. Tune in to gain valuable ideas and perspectives for your own business journey.
2024-01-1524 minThe REFINE NetworkKeeping the culture while growing the team Part 2 - Michelle Rouzer 40 Volume SalonEvan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story!Part 2 focuses on the leadership of growing a fast growing company.
2023-03-2428 minThe REFINE NetworkKeeping the culture while growing the team Part 2 - Michelle Rouzer 40 Volume SalonEvan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story!Part 2 focuses on the leadership of growing a fast growing company.
2023-03-2428 minThe REFINE NetworkKeeping the culture while growing the team Part 1 - Michelle Rouzer 40 Volume SalonEvan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story!
2023-03-1529 minThe REFINE NetworkKeeping the culture while growing the team Part 1 - Michelle Rouzer 40 Volume SalonEvan recently chatted with Michelle on Touch the Line podcast and heard her inspiring account of strengthening 40 Volume Salon's team to over 50 passionate individuals since the starting the salon. Not only did she discuss their success, but also shared how managing growth in such a close-knit environment posed its own unique set of challenges - which made for an amazing story!
2023-03-1529 minThe REFINE NetworkOvercoming Depression and Finding Your Best Self - Haley StaffordAt Silver Salon, Haley is a stylist and assists with our education and interview process - no small feat. But beneath the surface of her success, she battled a raging storm in silence: depression. Recently sitting down to chat about it was empowering. Haley discussed steps taken to get help, what seeking assistance felt like and how life has changed since then. If you are battling depression or know someone who is, please reach out for help. Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2023-02-2231 minThe REFINE NetworkOvercoming Depression and Finding Your Best Self - Haley StaffordAt Silver Salon, Haley is a stylist and assists with our education and interview process - no small feat. But beneath the surface of her success, she battled a raging storm in silence: depression. Recently sitting down to chat about it was empowering. Haley discussed steps taken to get help, what seeking assistance felt like and how life has changed since then. If you are battling depression or know someone who is, please reach out for help. Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2023-02-2231 minThe REFINE NetworkNo Hard Hat Required Leadership - Skip AndersI sit down with my good friend Skip Anders to talk about his career change into the construction world. We find out what a great guest experience is and how to lead people in any industry.
2022-12-0826 minThe REFINE NetworkThe Independent Stylist and Leading Yourself -Sarah MacI sat down with L’ANZA Educator Sarah Mac to talk about her story into the beauty world. She talked about the differences and mindset shift from working in a commission salon to going completely independent as a hair stylist. You can connect with Sarah at @sarahmacoriginal on Instagram.Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2022-10-1832 minThe REFINE NetworkThe Independent Stylist and Leading Yourself -Sarah MacI sat down with L’ANZA Educator Sarah Mac to talk about her story into the beauty world. She talked about the differences and mindset shift from working in a commission salon to going completely independent as a hair stylist. You can connect with Sarah at @sarahmacoriginal on Instagram.Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2022-10-1832 minThe REFINE NetworkCreating a Culture of FeedbackCreating a culture of feedback can be hard if you don't know exactly on where to go. The culture of feedback they've created at Silver Salon has taken years and they are no where close to where they want to be. In this episode Evan talks about how to get started. Once you start getting constructive feedback watch the company develop and move forward faster than ever before.We all sit in a different seat in the company.To create a culture of Feedback you have to go first.
2022-05-2015 minThe REFINE NetworkCreating a Culture of FeedbackCreating a culture of feedback can be hard if you don't know exactly on where to go. The culture of feedback they've created at Silver Salon has taken years and they are no where close to where they want to be. In this episode Evan talks about how to get started. Once you start getting constructive feedback watch the company develop and move forward faster than ever before.We all sit in a different seat in the company.To create a culture of Feedback you have to go first.
2022-05-2015 min
TOUCH THE LINE with Evan SilverIntentional Leadership - Christopher HartlEvan sits down with Christopher Hartl while they were both attending the L’ANZA B.I.G. Event in Las Vegas. Evan grabbed his recording gear, sat down and pressed record. Christopher talks about his salon, working with his spouse and leadership mistakes he's done in the past.You can connect with Christopher on instagram at @christophercodyhartl and his salon @Anagen_11Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2022-03-1632 minThe REFINE NetworkIntentional Leadership - Christopher HartlEvan sits down with Christopher Hartl while they were both attending the L’ANZA B.I.G. Event in Las Vegas. Evan grabbed his recording gear, sat down and pressed record. Christopher talks about his salon, working with his spouse and leadership mistakes he's done in the past.You can connect with Christopher on instagram at @christophercodyhartl and his salon @Anagen_11Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2022-03-1632 minThe REFINE NetworkIntentional Leadership - Christopher HartlEvan sits down with Christopher Hartl while they were both attending the L’ANZA B.I.G. Event in Las Vegas. Evan grabbed his recording gear, sat down and pressed record. Christopher talks about his salon, working with his spouse and leadership mistakes he's done in the past.You can connect with Christopher on instagram at @christophercodyhartl and his salon @Anagen_11Connect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2022-03-1632 minThe REFINE NetworkMental Health with Tish LeeTish is a counselor at River’s Way Counseling and a guest of Silver Salon which Erin and Evan lead.We talk about anxiety, depression and how to lead others when going through it. Tish has helped so many people and so thankful to have her on the podcast.Difference between anxiety and depressionTrendy buzzwords around mental healthTips to help create an environment in the workplace that focuses on mental health growth.Connect with Tish at tish@riverswaycounseling.com or on social media at @riverswaycounselingC...
2022-02-2134 minThe REFINE NetworkMental Health with Tish LeeTish is a counselor at River’s Way Counseling and a guest of Silver Salon which Erin and Evan lead.We talk about anxiety, depression and how to lead others when going through it. Tish has helped so many people and so thankful to have her on the podcast.Difference between anxiety and depressionTrendy buzzwords around mental healthTips to help create an environment in the workplace that focuses on mental health growth.Connect with Tish at tish@riverswaycounseling.com or on social media at @riverswaycounselingC...
2022-02-2134 minThe REFINE NetworkBe an Enthusiastic LeaderA short episode on being an enthusiastic leader and why it matters. Evan shares a story of Cody who made a positive impact as a waiter at a restaurant.Do people see you as a positive, impactful leader? Are people happy to see you or do you create anxiety when you walk in the door of your business or home?The great thing is YOU are in control of how you show up. Go be positive and lead.Connect with Evan
2022-02-0806 minThe REFINE NetworkBe an Enthusiastic LeaderA short episode on being an enthusiastic leader and why it matters. Evan shares a story of Cody who made a positive impact as a waiter at a restaurant.Do people see you as a positive, impactful leader? Are people happy to see you or do you create anxiety when you walk in the door of your business or home?The great thing is YOU are in control of how you show up. Go be positive and lead.Connect with Evan
2022-02-0806 minThe REFINE NetworkBeing the Leader People Need - Rowena YeagerA conversation with Rowena Yeager, Founder and Chief Creator of Opportunities at Studio Wish Inc.Rowena is so inspiring and this conversation will inspire you and others around you. This is a conversation that you will want to share!Seeking to understand vs seeking to be understoodHow she created a team atmosphere.The culture starts with USWe have "right now" tomorrow is gone and it is all we have.Join our clubhouse room with Evan and Rowena THE LEADERSHIFT CIRCLEConnect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn...
2022-01-1827 minThe REFINE NetworkBeing the Leader People Need - Rowena YeagerA conversation with Rowena Yeager, Founder and Chief Creator of Opportunities at Studio Wish Inc.Rowena is so inspiring and this conversation will inspire you and others around you. This is a conversation that you will want to share!Seeking to understand vs seeking to be understoodHow she created a team atmosphere.The culture starts with USWe have "right now" tomorrow is gone and it is all we have.Join our clubhouse room with Evan and Rowena THE LEADERSHIFT CIRCLEConnect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn...
2022-01-1827 minThe REFINE NetworkRaising Prices in the Salon - Erin SilverErin sits down with Evan to discuss their recent price increase in the company. They went in without emotions and made decisions by being analytical. They talk about how they communicated to the guest, how they found how much they needed to increase the price by and how the staff reacted.
2022-01-0423 minThe REFINE NetworkRaising Prices in the Salon - Erin SilverErin sits down with Evan to discuss their recent price increase in the company. They went in without emotions and made decisions by being analytical. They talk about how they communicated to the guest, how they found how much they needed to increase the price by and how the staff reacted.
2022-01-0423 minThe REFINE Network4 Things to Improve Yourself as a LeaderIn this episode we talk about 4 things that will improve your leadership. These 4 things are simple but are KEY when growing yourself as a leader. Find great books to readFind a mentorServe othersManage your timeConnect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2021-12-1512 minThe REFINE Network4 Things to Improve Yourself as a LeaderIn this episode we talk about 4 things that will improve your leadership. These 4 things are simple but are KEY when growing yourself as a leader. Find great books to readFind a mentorServe othersManage your timeConnect with Evan💻 Website 📸 Instagram 🤝 Facebook 👔 LinkedIn 🎥 YouTube
2021-12-1512 minThe REFINE NetworkHow Trauma Affects Your Leadership - Kim RussellKim Russell is an author and a former salon owner with an incredible story. She was abandoned just shy of her first birthday by her biological mother. She was in the foster care system and adopted. Being abandoned and going through trauma it affected her personally and the people she led. This is her story. Kim tells her story and how trauma affected her leadershipWe talk about caring for her team and what she has learned about leadership recentlyWhat happens when people have trauma and don't seek help.Ways she built a great culture inside of he...
2021-11-3032 minThe REFINE NetworkWhatever Is Normal, Do The Opposite - Interview with Jesse Cole - Owner of Savannah BananasJesse Cole is the founder of Fans First Entertainment and owner of the Savannah Bananas Baseball Team.His teams have welcomed more than one million fans to their ballparks and have been featured on MSNBC, CNN, ESPN and in Entrepreneur Magazine. The Bananas have been awarded Organization of the Year, Entrepreneur of the Year, Business of the Year and won the CPL Championship in their first year. Fans First Entertainment has been featured on the INC 5000 lists as one of the fastest growing companies in America.The Savannah Bananas currently have sold out ev...
2021-11-1636 minThe REFINE NetworkWhatever Is Normal, Do The Opposite - Interview with Jesse Cole - Owner of Savannah BananasJesse Cole is the founder of Fans First Entertainment and owner of the Savannah Bananas Baseball Team.His teams have welcomed more than one million fans to their ballparks and have been featured on MSNBC, CNN, ESPN and in Entrepreneur Magazine. The Bananas have been awarded Organization of the Year, Entrepreneur of the Year, Business of the Year and won the CPL Championship in their first year. Fans First Entertainment has been featured on the INC 5000 lists as one of the fastest growing companies in America.The Savannah Bananas currently have sold out ev...
2021-11-1636 minThe REFINE NetworkWhy Would My Friends Close Their Salon? Part 2 with Travis & Adelle GrahamTravis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything.They never made excuses because they knew this was happening FOR them and not TO them.This is my con...
2021-11-0236 minThe REFINE NetworkWhy Would My Friends Close Their Salon? Part 2 with Travis & Adelle GrahamTravis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything.They never made excuses because they knew this was happening FOR them and not TO them.This is my con...
2021-11-0236 minThe REFINE NetworkWhy Would My Friends Close Their Salon? Part 1 with Travis & Adelle GrahamTravis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything.They never made excuses because they knew this was happening FOR them and not TO them.This is my con...
2021-10-2626 minThe REFINE NetworkWhy Would My Friends Close Their Salon? Part 1 with Travis & Adelle GrahamTravis and Adelle became friends of mine over the past couple of years. I saw their salon thrive and move into a new space that was absolutely STUNNING! Everything was going great….. then COVID happened. A year and a half after quarantine they closed their doors. They were heartbroken with an unbelievable amount of peace through the whole process. They struggled not to question everything.They never made excuses because they knew this was happening FOR them and not TO them.This is my con...
2021-10-2626 minThe REFINE NetworkRecruiting Top Talent in Your Salon - Leah Amundson"When people come first, success will follow" - John Paul DeJoriaHow to lead the next generation coming out of school. How do the schools help get the students to find their salon home.What is the best line of communication to communicate with younger people?How can salons support their local schools?How to use social media as a tool to reach students you have never met.Tips f...
2021-10-1246 minThe REFINE NetworkTed Lasso LeadershipDoesn’t care about wins and losses…he cares about making his players the bestYou don’t need to be an expert….your team does.OptimisticFocused on loving the people that are in his careDoesn’t let outside noise phase him.Praises others - Celebrate what you want to replicate.Gets to know his team personallySees potential in others (Roy Kent)Is a fun guy to be around...adds humor to most situations.Owns his problems and doesn’t carry them around.Shakes things off and moves on to...
2021-09-2815 minThe REFINE NetworkL’ANZA Leadership with Brandie HuetherThe L’ANZA 24 in communication24 seconds24 minutes24 hoursAnswering a family's phone call or text in a meeting is encouraged if the culture is "family first"Culture is not what the CEO/Owner/President says...it is what the company actually does. This is shown in L’ANZA from the top down.Hiring people in multiple interviews and meeting multiple people is a must.If you want to learn more about L’ANZA you can check out their website at www.lanza.com. If you want to get in touch with someone to see how it can help your business email...
2021-09-1427 minThe REFINE NetworkL’ANZA Leadership with Brandie HuetherThe L’ANZA 24 in communication24 seconds24 minutes24 hoursAnswering a family's phone call or text in a meeting is encouraged if the culture is "family first"Culture is not what the CEO/Owner/President says...it is what the company actually does. This is shown in L’ANZA from the top down.Hiring people in multiple interviews and meeting multiple people is a must.If you want to learn more about L’ANZA you can check out their website at www.lanza.com. If you want to get in touch with someone to see how it can help your business email...
2021-09-1427 minThe REFINE NetworkAdvice for Young Leaders - Kevin SmithWhat is a young leaderBe great where you are todayHow to find a mentor or coachFind a mentor that lives out what they preachLeave a legacyLeaders make a big deal about big things
2021-08-3127 minThe REFINE NetworkLeading Through a CrisisHow to lead during a crisis. Crisis a time of intense difficulty, trouble, or danger.Stay calm Seek WisdomCommunicate (who needs to know)Action (what’s the next thing that needs to be done.) Puzzle PiecesWrite it downIf your leader is going through a crisis. Tell them you support themAsk if you can help or serve them during this time.
2021-08-1712 minThe REFINE NetworkSalon Crawl and Pennies for Profit - Travis & Adelle GrahamBeing transparent as a leader is the first step in serving your team. Travis and Adelle break down on how they show their staff where all the money that comes into the company goes. Adelle Graham Instagram - Adelle_salonadelleSalon Adelle Instagram - @salonadelle
2021-07-2926 minThe REFINE NetworkTim Gajda - The People You Work With Aren’t Your Family/TeamWe talk about how Tim displays leadership and creates a culture inside of his company. Serve the needs of your people before you talk about their performance.Best is the StandardPeople "expect" and then "respect" standards once they are set.Explaining why using the word "tribe" makes more sense in the workplace instead of "family" and "team."
2021-07-1335 minThe REFINE Network3 Things You Need to Stop Saying"I tell it like it is" or "I'm just blunt" are 2 phrases that are selfish for a leader to say. This only benefits the communicator and makes them feel good.We’ve done that before or this is the way we’ve always done it. This will CRUSH creativity.You’re doing a great job...this is heard often in life. Be specific and tell them "You're doing a great job of showing up on time and ready to make your day win."
2021-06-2909 minThe REFINE NetworkWhat does Gossip & Top Talent Have In Common?Are you losing top talent? How to control it and navigate it.Your staff HATES it and wondering if you are going to do anything about it.Top performers in any industry hate gossip and drama and will move on to greener pastures if its not addressed.What is Gossip?When someone talks to someone else about something they can do nothing about.Doesnt always have to be untrue.Why does gossip happen?This is related to our desire to be s...
2021-06-1509 minThe REFINE NetworkEvolving as a Leader - with Erin SilverHow to lead through CovidDelegating and empowering is the key to growthIf someone can do it 80% as well as you...hand it offLeading people through tough times and protecting the team culture
2021-06-0122 minThe REFINE NetworkEvolving as a Leader - with Erin SilverHow to lead through CovidDelegating and empowering is the key to growthIf someone can do it 80% as well as you...hand it offLeading people through tough times and protecting the team culture
2021-06-0122 minThe REFINE NetworkLeading the Next Generation & Silver Salon's Artist Academy - Jordan FoxxBeing led by boomers and leading Gen Z's are totally differentBefore getting an associate ask yourself, do you want help behind the chair or do you want to leave a legacy?Once Jordan's passion was ignited, her purpose was found.
2021-04-2038 minThe REFINE NetworkLeading the Next Generation & Silver Salon's Artist Academy - Jordan FoxxBeing led by boomers and leading Gen Z's are totally differentBefore getting an associate ask yourself, do you want help behind the chair or do you want to leave a legacy?Once Jordan's passion was ignited, her purpose was found.
2021-04-2038 minThe REFINE NetworkBONUS EPISODE- The App That Changed Our Business (NUMA)Spend time interacting with your customers to know their experienceTo build a great team you have to have great customer careTake care of the guest that's front of youTexting a business is a great opportunity to start building a relationship with a guestEvan found the app NUMA during quarantine and once he got it set up, it completely changed how they interacted with the customers.EXCLUSIVE OFFER - CLICK HERE for a 60 day FREE trial special offer to our listeners.Here's a video explaining NUMA: https://www.youtube.com/watch...
2021-03-0218 minThe REFINE NetworkBONUS EPISODE- The App That Changed Our Business (NUMA)Spend time interacting with your customers to know their experienceTo build a great team you have to have great customer careTake care of the guest that's front of youTexting a business is a great opportunity to start building a relationship with a guestEvan found the app NUMA during quarantine and once he got it set up, it completely changed how they interacted with the customers.EXCLUSIVE OFFER - CLICK HERE for a 60 day FREE trial special offer to our listeners.Here's a video explaining NUMA: https://www.youtube.com/watch...
2021-03-0218 minThe REFINE NetworkHow do you know when to step down from a leadership position w/ Madison WatermanMadison Waterman from Silver Salon sits down with us to talk about how she stepped away from the lead team to better serve her family. It only made her a better leader all around. When is the right time to step away from a leadership position? Madison walks us through her mindset when making a tough decision.Follow Madison on Instagram: @madisonwaterman2015Key Takeaways:-Being a leader you have to listen-The more people you have around you, you are less likely to make a bad decision.-You're either a thermostat or...
2021-02-2319 minThe REFINE NetworkHow do you know when to step down from a leadership position w/ Madison WatermanMadison Waterman from Silver Salon sits down with us to talk about how she stepped away from the lead team to better serve her family. It only made her a better leader all around. When is the right time to step away from a leadership position? Madison walks us through her mindset when making a tough decision.Follow Madison on Instagram: @madisonwaterman2015Key Takeaways:-Being a leader you have to listen-The more people you have around you, you are less likely to make a bad decision.-You're either a thermostat or...
2021-02-2319 minThe REFINE NetworkHow to Handle Upset GuestsEver had to have a conversation with an upset guest and not know what to do. Going into a conversation where emotions could be high for the other party without a plan is dangerous. In this episode Evan talks about 4 things that he does when talking to an upset guest.
2021-01-1207 minThe REFINE NetworkHow to Handle Upset GuestsEver had to have a conversation with an upset guest and not know what to do. Going into a conversation where emotions could be high for the other party without a plan is dangerous. In this episode Evan talks about 4 things that he does when talking to an upset guest.
2021-01-1207 minThe REFINE NetworkMicah Sannan Co-CEO of Soundstripe - A conversation on his fast growing companyIn this episode Evan connects with his friend Micah Sannan who is the Co-CEO of Soundstripe. They went from $127,000 in revenue in 2016 with 3 people to 6.5 million dollars in revenue in 2019 with 65 employees. We talk about the growing pains, why core values matter, how leading isn't always fun, but necessary and so much more.
2020-12-0141 minThe REFINE NetworkMicah Sannan Co-CEO of Soundstripe - A conversation on his fast growing companyIn this episode Evan connects with his friend Micah Sannan who is the Co-CEO of Soundstripe. They went from $127,000 in revenue in 2016 with 3 people to 6.5 million dollars in revenue in 2019 with 65 employees. We talk about the growing pains, why core values matter, how leading isn't always fun, but necessary and so much more.
2020-12-0141 minThe REFINE NetworkHow to Lead Effective 1 on 1 MeetingsThis episode will change the culture of your company. If you are not having consistent 1 on 1 meetings with your staff, you are missing out on an incredible opportunity to build your culture and loyalty in your company. In this podcast Evan gives 5 things to improve and build structure around your 1 on 1 meetings.
2020-11-1808 minThe REFINE NetworkHow to Lead Effective 1 on 1 MeetingsThis episode will change the culture of your company. If you are not having consistent 1 on 1 meetings with your staff, you are missing out on an incredible opportunity to build your culture and loyalty in your company. In this podcast Evan gives 5 things to improve and build structure around your 1 on 1 meetings.
2020-11-1808 minThe REFINE NetworkTravis Graham (Co-Owner of Salon Adelle) - How to lead people that are different from youEvan Silver and Travis Graham from Salon Adelle in Greenville SC sit down and talk about leading people that are different than we are. Travis talks about how he grew up and viewed leadership and how he transitioned that into the salon world.
2020-05-1527 minThe REFINE NetworkTravis Graham (Co-Owner of Salon Adelle) - How to lead people that are different from youEvan Silver and Travis Graham from Salon Adelle in Greenville SC sit down and talk about leading people that are different than we are. Travis talks about how he grew up and viewed leadership and how he transitioned that into the salon world.
2020-05-1527 minThe REFINE NetworkEvan and Erin Silver Part 2In this episode we discuss how to value your team. What are some ways to make your team win and be all in. Evan also discusses how he is handling COVID-19 after their salon being closed for 8 weeks.
2020-05-1133 minThe REFINE NetworkEvan and Erin Silver Part 2In this episode we discuss how to value your team. What are some ways to make your team win and be all in. Evan also discusses how he is handling COVID-19 after their salon being closed for 8 weeks.
2020-05-1133 minThe REFINE NetworkEvan and Erin Silver Part 1Episode 1 is a conversation my wife and I had about life and business. We talked about how we handle stress, working together and elevating the team in our company. Erin gets raw and shares struggles she had when Evan came on full time at the salon. This podcast is great for spouses who work together or want to work together in the future.
2020-05-1028 minThe REFINE NetworkEvan and Erin Silver Part 1Episode 1 is a conversation my wife and I had about life and business. We talked about how we handle stress, working together and elevating the team in our company. Erin gets raw and shares struggles she had when Evan came on full time at the salon. This podcast is great for spouses who work together or want to work together in the future.
2020-05-1028 min