Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS. In this episode, you'll hear about:Ezra's background in sports management and his transition into CSHis team’s focus on customer enablementUsing digital motions to focus a CSMs time on having val...2024-02-0649 min