Shows
Expert Network TeamWhat it really takes to sell your businessIn this episode of the Expert Network Team podcast, we’re joined by Jeff Eliason, Managing Director at SDR Ventures, to unpack the full process of selling your business—and how to position yourself for not just one, but two potential payouts. Jeff breaks down what it means to “run a process,” how to prepare for a successful exit, and why recurring revenue businesses are hot in today’s M&A environment. Plus, Jeff Krommendyk shares a firsthand account of navigating an earnout with his own business. You’ll learn: - What investment bankers really do
2025-09-1029 min
Expert Network TeamBusiness Exit Planning: Key Questions Every Owner Must AskIn this episode of the Expert Network Team Podcast, we sit down with Geoff S. Eliason of SDR Ventures to unpack the current state of mergers & acquisitions, private equity, and the challenges facing business owners—especially baby boomers looking to exit.We cover:The $2 trillion wave of boomer-owned businesses that must transitionHow private equity is reshaping the M&A landscapeWhy raising money isn’t the hard part—finding the right money isThe role of investment banks in preparing, valuing, and structuring dealsLessons for families and entrepreneurs planning succession or saleWhether you’re a founder thinking...
2025-08-2033 min
Sky King's Mental PlaygroundFrom Penguin Random House to Building a Self-Published Fiction Universe with Nat EliasonListen to the full podcast here: https://bit.ly/SKMPNEliasonJoin us for a new conversation with Nat Eliason in the first episode recorded in our new studio! Fresh off the launch of his self-published fiction debut, Husk, Nat gives us the inside scoop on the publishing world, the creative process, and why he's trading the non-fiction hustle for building fictional universes. Nat reflects on the importance of "friction" in a media landscape of short attention spans, the powerful reorientation he found in fatherhood, and the philosophical questions surrounding technology. This episode is a must-listen for a...
2025-06-1255 min
The Publishing Performance ShowNat Eliason - The Entrepreneur's Approach to Self-Publishing: Direct Sales, Premium Products, and MarketingNat Eliason is a writer, entrepreneur, and founder of multiple successful online businesses who is now pivoting to science fiction writing. After securing a $275,000 advance for his traditionally published non-fiction book "Crypto Confidential" with Penguin Random House, Nat has chosen to self-publish his debut science fiction novel "Husk." His entrepreneurial approach to book publishing includes a strong focus on professional production quality, direct sales through his own website, and leveraging his existing audience while building new channels specifically for his fiction work.In this episode:Nat's transition from traditional publishing to self-publishingCreating a high-quality self-published book...
2025-05-2451 min
The Knowledge with David Elikwu52. Building in Public with Kevon CheungDavid speaks with Kevon Cheung, an author and content creator.Kevon runs a course, Build in Public Mastery, to help entrepreneurs show their work publicly to build up their brand and superfan base.He wrote a book, Find Joy in Chaos, to help entrepreneurs build their online presence so opportunities and connections come to them.📜 Full transcript:www.theknowledge.io/kevoncheung/📹 Watch on YouTubehttps://youtu.be/vxaqTouus88👤 Connect with Kevon:Twitter: @MeetKevonWebsite: https://publiclab.co/Course: https://buildinpub...
2023-03-091h 20
Discover Top-Rated Digital Audiobooks for Your LibraryFrank Eliason presents At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service TechniquesPlease visit https://thebookvoice.com/podcasts/1/audiobook/465951 to listen full audiobooks.
Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Author: Frank Eliason
Narrator: Nicholas Tichovsky
Format: Unabridged Audiobook
Length: 7 hours 7 minutes
Release date: July 20, 2020
Genres: HR & Admin
Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years. Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying t...
2020-07-217h 07Grab Complete Audiobooks for Your LibraryAt Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques (Written by Frank Eliason)Please visit https://thebookvoice.com/podcasts/1/audiobook/465951 to listen full audiobooks.
Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Author: Frank Eliason
Narrator: Nicholas Tichovsky
Format: Unabridged Audiobook
Length: 7 hours 7 minutes
Release date: July 20, 2020
Genres: Communication Skills
Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years. Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying t...
2020-07-217h 07
Explore the Latest Free Audiobooks in Self-Improvement, Communication SkillsAt Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliaPlease visit https://thebookvoice.com/podcasts/1/audiobook/465951 to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: Communication Skills Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years. Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own o...
2020-07-2003 min
Austin Schlessinger Show#18 - Is college worth it? Should I start a blog? Online learning? - Andy GaoAndy Gao joins me to talk about the value of college, blogging, and online learning.
Andy Gao's Bio
Twitter - https://twitter.com/AndyJGao
Blog - https://www.andyjgao.com/
Notes - https://notebook.andyjgao.com/
Topics
(1) Is college worth it?
College is expensive. Is it really worth it? What is the true value? Andy talks about his 3 biggest takeaways from college. He also discusses the bro effect.
(2) Should I start a blog?
Ever thought about starting a blog? You should. Andy and I tell you why.
(3) Online learning?
Education is changing. The COVID-19 pandemic has expedited this change. What i...
2020-05-2552 min
Engati EngageAI and Bots in Cx - Frank Eliason on Engati Engage www.engati.comEngati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users.Blog link: https://blog.engati.com/Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it’s an important aspect of digital, and more.Fran...
2020-04-1346 min
Punk CX: Customer Experience Insights with Adrian Swinscoe#PositivelySocial and why customer service in social media is a failure - Interview with Frank EliasonFollowing on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I'm very excited to share with you an interview that I recently conducted with Frank Eliason, the father of social service or customer service on social media, about his new book.
This interview makes up number twenty-five in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
2020-01-2142 minPunk CX: Customer Experience Insights with Adrian SwinscoeRetailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail CongressFollowing on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited to share with you an interview that I recently conducted with Ian McGarrigle, Chairman of the World Retail Congress about the upcoming conference in London on 19th-21st September where they will be discussing the key topics at the heart of every retail boardroom - customer understanding, changing patterns of behaviour, mobile, stores, omni-channel, sustainability, brand and marketing, leadership, technology, and international expansion.
This interview makes up number twenty-sixth in the seri...
2020-01-2127 min
The InforiumHow to Build Strong Habits (Ep. 214)Since our lives are governed largely by a collection of habits, we've decided to talk about how one might form a new habit on purpose. Want to make something a part of your identity and life? Here's how to get started.
Full show notes
This week’s episode is sponsored by:
Audible: Get a free audiobook download and a free 30-day trial by going to audible.com/CIG or texting “CIG” to 500-500 on your phone.
Brilliant: Accelerate your learning in math, science, and computer science. Start learning for free at Brilliant.org/CollegeInfoGeek — and if you use this link, you'll a...
2018-06-0400 min
CX NetworkEp.19: Frank EliasonOn his way to Keynote CEM Asia 2017, Frank Eliason joins us state side and takes us through his thinking about how global society is behaving currently and what that means for customer experience. As he says, he’s been watching customer experience since before they called it customer experience. He notes that globally, we’re creating these big CX fiefdoms but we then retract quickly because CX isn’t delivering quickly enough. Frank shares that he should have paid more attention in psychology class. His thought is that in addition to paying attention to the customer’s experience, organizations should b...
2017-08-2349 min
PGA of Canada PodcastsCreate Experience People Want to Talk AboutIn this podcast, the PGA of Canada connects with Miklos Breitner from Golf Business Monitor and Frank Eliason, a social media expert related to customer experience. Frank discusses how his book, @YourService is still relate-able and can used in the golf industry. Emotional touchpoints are key to today's customer and even more important for the golf professional to make it easier for today's customer to be able to share their experiences. Don't miss this great podcast where Frank will challenge PGA professionals o to change their business model to attract more clients and golf club members.
About...
2017-03-0724 min
RPMfmBoogey The Beat - Aboriginal Music Week 2016 MixtapeAboriginal Music Week exclusive mixtape compiled by @BoogeytheBeat.
Join us for the Spence Neighbourhood Block Party presented by Revolutions Per Minute
Wednesday, August 10, 2016 | 2PM - 7PM
Free | All ages
Digging Roots, Frank Yamma, Jeremy Dutcher, Boogey The Beat, Rylee Sandberg, Ivan Flett Memorial Dancers
Magnus Eliason Recreation Centre, 430 Langside Street
Free BBQ, activity stations for kids, bring lawn chairs
Community Partner: Spence Neighbourhood Association
TRACK LISTING:
1. Jeremy Dutcher - Honour Song
2. Ivan Spence and Burntwood Band - Liberty Two Step
3. Eekwol - Iskeweak Iskotew Tapwewin (Kisay's Song)
4. Boogat - En La Montaña
5. Frank Yamma - She Cried
6. Kristi Lane S...
2016-08-0942 min
The Justin Brady ShowFrank Eliason, creator of ComcastCares is A Literal Customer Service PioneerFrank Eliason, creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when customer service on Twitter wasn’t a thought, Frank started engaging customers on his own, fixing problems and changing public perception for the entire organization. Frank discusses why great customer service is so elusive but how anyone can easily turn the ship around. He also discusses the two things that will catapult any average company into a creative service powerhouse. Go to www.justinkbrady.com/podcast for more info.
2016-07-2733 minManagers Eyes Only Archives - Contagious CompaniesWhy Leadership is Rarely The Real ReasonLeadership is rarely solely to blame for whatever’s gone wrong. The question remains, will you continue to practice blame or less of the same? Photo Credit: Frank Eliason | LinkedIN
When the chips are down, pundits love to blame leadership, or the lack thereof, for poor outcomes and lackluster results. Yet, whether we’re talking billion dollar right offs by corporate leaders at Microsoft; Presidential seats, like the one newly filled in Nigeria, or the sports scandal that resulted in FIFA’s desire for a new leader, leadership is rarely the real reason troubles occur. Leaders may be sca...
2015-07-2000 minGeneral Archives - Contagious CompaniesWhy Leadership is Rarely The Real ReasonLeadership is rarely solely to blame for whatever’s gone wrong. The question remains, will you continue to practice blame or less of the same? Photo Credit: Frank Eliason | LinkedIN
When the chips are down, pundits love to blame leadership, or the lack thereof, for poor outcomes and lackluster results. Yet, whether we’re talking billion dollar right offs by corporate leaders at Microsoft; Presidential seats, like the one newly filled in Nigeria, or the sports scandal that resulted in FIFA’s desire for a new leader, leadership is rarely the real reason troubles occur. Leaders may be sca...
2015-07-2000 min
Jay Today TVMedia Buying Software Companies, Is This A Thing?Are media companies getting into the marketing software business?
GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00
SPROUT SOCIAL SHOUT OUT
Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/
OUR SPONSORS
Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter.
Sp...
2015-04-2003 min
Jay Today PodcastMedia Buying Software Companies, Is This A Thing?EPISODE 115
Are media companies getting into the marketing software business?
GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00
SPROUT SOCIAL SHOUT OUT
Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/
OUR SPONSORS
Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on T...
2015-04-2003 min
Marketing Mavericks (Audio)One More Thing - Apple's special event, T-Mobile's CEO, and the NFL.
On Marketing Mavericks, we talk about Apple and why we care so much about their events, the effect of T-Mobile CEO John Legere's bad boy image on the company's brand, and should the NFL be more proactive with sending messages to fans?
Host: Tonya Hall
Guests: Frank Eliason, Carmine Gallo, Brett King, and Natali Morris
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsors:
shutterstock.com offer code MM914
ziprecruiter.com/mm
2014-09-161h 09Marketing Mavericks (Video)One More Thing - Apple's special event, T-Mobile's CEO, and the NFL.
On Marketing Mavericks, we talk about Apple and why we care so much about their events, the effect of T-Mobile CEO John Legere's bad boy image on the company's brand, and should the NFL be more proactive with sending messages to fans?
Host: Tonya Hall
Guests: Frank Eliason, Carmine Gallo, Brett King, and Natali Morris
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsors:
shutterstock.com offer code MM914
ziprecruiter.com/mm
2014-09-161h 09
Marketing Mavericks (Audio)The Science of Customer Service - Does Comcast care?
Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes.
Host: Tonya Hall
Guests: Frank Eliason, Ted Nardin, and Augie Ray
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsors:
lynda.com/mm
ziprecruiter.com/mm
2014-08-051h 10Marketing Mavericks (Video)The Science of Customer Service - Does Comcast care?
Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes.
Host: Tonya Hall
Guests: Frank Eliason, Ted Nardin, and Augie Ray
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsors:
lynda.com/mm
ziprecruiter.com/mm
2014-08-051h 10
Marketing Mavericks (Audio)Facebook Toys With Your Emotions - Gaming social ads with crotch shots.
On Marketing Mavericks, Tonya Hall and co-host Bob Knorpp talk to Frank Eliason, Natali Morris, and Steve Faktor about Facebook's emotion study, gaming social ads, and innovation and disruption.
Host: Tonya Hall
Co-Host: Bob Knorpp
Guests: Frank Eliason, Natali Morris, and Steve Faktor
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsor:
naturebox.com/twit
2014-07-011h 02Marketing Mavericks (Video)Facebook Toys With Your Emotions - Gaming social ads with crotch shots.
On Marketing Mavericks, Tonya Hall and co-host Bob Knorpp talk to Frank Eliason, Natali Morris, and Steve Faktor about Facebook's emotion study, gaming social ads, and innovation and disruption.
Host: Tonya Hall
Co-Host: Bob Knorpp
Guests: Frank Eliason, Natali Morris, and Steve Faktor
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
Thanks to CacheFly for the bandwidth for this show.
Sponsor:
naturebox.com/twit
2014-07-011h 02
Marketing Mavericks (Audio)VentureBeat's Mobile Summit, Omni-Channel, and Responsive Design - On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design.
On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design.
Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout
Host: Tonya Hall
Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
We invite you to read our show notes.
Thanks to CacheFly for the bandwidth for this show.
2014-04-1558 minMarketing Mavericks (Video)VentureBeat's Mobile Summit, Omni-Channel, and Responsive Design - On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design.
On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design.
Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout
Host: Tonya Hall
Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout
Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks.
We invite you to read our show notes.
Thanks to CacheFly for the bandwidth for this show.
2014-04-1558 min
Social Pros PodcastListen Smarter: How to Balance Proactive and Reactive Listening on SocialFrank Eliason, author of the new book At Your Service and Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Plea [...]
2013-07-121h 01
Eric SchwartzmanHumanizing Brands and Building Loyalty on Twitter with Shel IsraelOf all my guests, I'm particularly excited about this one, who last appeared on this podcast in a joint interview with Robert Scoble.
One of the best books I read in 2009 was Twitterville by Shel Israel.
I found it so riveting and packed with helpful information that I simply couldn't read it without a highlighter.
If you like this podcast, you'll love this book.
For a preview, listen to this in-depth, one-on-one discussion with Shel Israel about how organizations can use social media to sustain customer loyalty when things go wrong, human interaction as a replacement for the false image b...
2010-02-0445 minOn the Record...OnlineHumanizing Brands and Building Loyalty on Twitter with Shel Israel
Of all my guests, I'm particularly excited about this one, who last appeared on this podcast in a joint interview with Robert Scoble.
One of the best books I read in 2009 was Twitterville by Shel Israel.
I found it so riveting and packed with helpful information that I simply couldn't read it without a highlighter.
If you like this podcast, you'll love this book.
For a preview, listen to this in-depth, one-on-one discussion with Shel Israel about how organizations can use social media to sustain customer loyalty when things go wrong, h...
2010-02-0445 minSECC Videos & InformationStudentDV Show 39Hosted by Kayla Tuttle and Carlos Eliason. Will Rogers Middle School teaches viewers the importance of homework, Pershing Elementary School shows us some basketball basics, and students from Sam Brannan Middle School present a documentary about Holocaust survivor Frank Rothman. Nick G. The Science Geek also presents "Aqua Man."<div><a href="http://www.secctv.org/video_gallery/sdv/sdv39.mov">Show 39</a> (.mov)</div><div><a href="http://secctv.org/video_gallery/sdv/sdv39promo.mov">Show 39 Promo</a> (.mov)</div><div&g...
2008-04-2949 min