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Sky King\'s Mental PlaygroundSky King's Mental PlaygroundFrom Penguin Random House to Building a Self-Published Fiction Universe with Nat EliasonListen to the full podcast here: https://bit.ly/SKMPNEliasonJoin us for a new conversation with Nat Eliason in the first episode recorded in our new studio! Fresh off the launch of his self-published fiction debut, Husk, Nat gives us the inside scoop on the publishing world, the creative process, and why he's trading the non-fiction hustle for building fictional universes. Nat reflects on the importance of "friction" in a media landscape of short attention spans, the powerful reorientation he found in fatherhood, and the philosophical questions surrounding technology. This episode is a must-listen for a...2025-06-1255 minThe Publishing Performance ShowThe Publishing Performance ShowNat Eliason - The Entrepreneur's Approach to Self-Publishing: Direct Sales, Premium Products, and MarketingNat Eliason is a writer, entrepreneur, and founder of multiple successful online businesses who is now pivoting to science fiction writing. After securing a $275,000 advance for his traditionally published non-fiction book "Crypto Confidential" with Penguin Random House, Nat has chosen to self-publish his debut science fiction novel "Husk." His entrepreneurial approach to book publishing includes a strong focus on professional production quality, direct sales through his own website, and leveraging his existing audience while building new channels specifically for his fiction work.In this episode:Nat's transition from traditional publishing to self-publishingCreating a high-quality self-published book...2025-05-2451 minBreaking BanksBreaking BanksEpisode 537: Socially Responsible Credit & Social CurrencyIn This Episode Giving credit when credit is due is always appreciated and a good thing to do. In this case, it is also a solid base for a fintech, one that is socially responsible and financially inclusive. Meet Kashable's Co-Founder and CEO, Einat Steklov, as she speaks with host Brett King about Kashable making its mark in financial services with low cost loans for employees, those with low or no credit scores. With its data models and ability to create new risk profiles and open up access to credit, Kashable underwrites consumers for unsecured loans based to a large...2024-03-2859 minBreaking BanksBreaking BanksEpisode 525: Attention HackingIn This Episode Should you increase your social media savviness to sell products? With digital acquisition reshaping financial services it's certainly something to think about for your organization's benefit. In this episode, host Brett King speaks with Dr. Robin Kiera, Founder and CEO, Digitalscouting about his book, Attention Hacking: The Power of Social Media Selling in Insurance and Finance. Listen as Dr. Kiera delves into the topic and shares industry examples, opportunities and his belief that you need to position yourself and your organization as influencers among your target market. The premise is simple, you need to be where your c...2024-01-0428 minThe Knowledge with David ElikwuThe Knowledge with David Elikwu52. Building in Public with Kevon CheungDavid speaks with Kevon Cheung, an author and content creator.Kevon runs a course, Build in Public Mastery, to help entrepreneurs show their work publicly to build up their brand and superfan base.He wrote a book, Find Joy in Chaos, to help entrepreneurs build their online presence so opportunities and connections come to them.📜 Full transcript:www.theknowledge.io/kevoncheung/📹 Watch on YouTubehttps://youtu.be/vxaqTouus88👤 Connect with Kevon:Twitter: @MeetKevonWebsite: https://publiclab.co/Course: https://buildinpub...2023-03-091h 20Ignite An Mind-Blowing Full Audiobook And Elevate Your Mindset.Ignite An Mind-Blowing Full Audiobook And Elevate Your Mindset.At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliasonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/465951to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: Communication Skills Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own organization i...2020-07-207h 07Press Play On The Full Audiobook That Keeps Knowledge Hunters Hooked.Press Play On The Full Audiobook That Keeps Knowledge Hunters Hooked.At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliasonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/465951to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: HR & Admin Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own organization i...2020-07-207h 07Embark On Into A Captivating Full Audiobook While Traveling.Embark On Into A Captivating Full Audiobook While Traveling.At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliasonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/465951to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: Management & Leadership Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own organization i...2020-07-207h 07Fuel Your Imagination Through Your Ears With Full AudiobookFuel Your Imagination Through Your Ears With Full AudiobookAt Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Audiobook by Frank EliasonListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 465951 Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Length: 07:07:00 Language: English Release date: 07-20-20 Publisher: Ascent Audio Genres: Business & Economics, Negotiation & Communication, Management & Leadership, HR & Office Administration Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years. Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone...2020-07-207h 07Explore the Latest Full Audiobooks in Self-Improvement, Communication SkillsExplore the Latest Full Audiobooks in Self-Improvement, Communication SkillsAt Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliasonPlease visithttps://thebookvoice.com/podcasts/1/audiobook/465951to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: Communication Skills Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own organization i...2020-07-207h 07Explore the Latest Free Audiobooks in Self-Improvement, Communication SkillsExplore the Latest Free Audiobooks in Self-Improvement, Communication SkillsAt Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques by Frank EliaPlease visit https://thebookvoice.com/podcasts/1/audiobook/465951 to listen full audiobooks. Title: At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques Author: Frank Eliason Narrator: Nicholas Tichovsky Format: Unabridged Audiobook Length: 7 hours 7 minutes Release date: July 20, 2020 Genres: Communication Skills Publisher's Summary: This book relates to everyone who has ever been frustrated by Customer service, or the lack of focus on employees and Customers over the years.  Ultimately, this book will appeal to CEOs, business owners, customer service professionals, or anyone who is trying to learn more about why their own o...2020-07-2003 minAustin Schlessinger ShowAustin Schlessinger Show#18 - Is college worth it? Should I start a blog? Online learning? - Andy GaoAndy Gao joins me to talk about the value of college, blogging, and online learning. Andy Gao's Bio Twitter - https://twitter.com/AndyJGao Blog - https://www.andyjgao.com/ Notes - https://notebook.andyjgao.com/ Topics (1) Is college worth it? College is expensive. Is it really worth it? What is the true value? Andy talks about his 3 biggest takeaways from college. He also discusses the bro effect. (2) Should I start a blog? Ever thought about starting a blog? You should. Andy and I tell you why. (3) Online learning? Education is changing.  The COVID-19 pandemic has expedited this change. What i...2020-05-2552 minGritty and CuriousGritty and Curious#18 - Is college worth it? Should I start a blog? Online learning? - Andy GaoAndy Gao joins me to talk about the value of college, blogging, and online learning.Andy Gao's Bio Twitter - https://twitter.com/AndyJGao Blog - https://www.andyjgao.com/ Notes - https://notebook.andyjgao.com/Topics(1) Is college worth it?College is expensive. Is it really worth it? What is the true value? Andy talks about his 3 biggest takeaways from college. He also discusses the bro effect.(2) Should I start a blog?Ever thought about starting a blog? You should. Andy and I tell you why.(3) Online...2020-05-2552 minEngati EngageEngati EngageAI and Bots in Cx - Frank Eliason on Engati Engagewww.engati.comEngati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to build bots for acquiring and engaging users.Blog link: https://blog.engati.com/Welcome to Engati Engage- our interview series with your favourite Thought Leaders. Sit back, relax and enjoy our episode with Frank Eliason, also known as “the most famous customer service manager in the US, possibly in the world.” In this episode we discuss the customer/user experience, why it’s an important aspect of digital, and more.Fran...2020-04-1346 minPunk CX: Customer Experience Insights with Adrian SwinscoePunk CX: Customer Experience Insights with Adrian Swinscoe#PositivelySocial and why customer service in social media is a failure - Interview with Frank EliasonFollowing on from my recent interview, Employee engagement is not something that is done to employees – Interview with Kevin Kruse, today I'm very excited to share with you an interview that I recently conducted with Frank Eliason, the father of social service or customer service on social media, about his new book. This interview makes up number twenty-five in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.2020-01-2142 minPunk CX: Customer Experience Insights with Adrian SwinscoePunk CX: Customer Experience Insights with Adrian SwinscoeRetailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail CongressFollowing on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited to share with you an interview that I recently conducted with Ian McGarrigle, Chairman of the World Retail Congress about the upcoming conference in London on 19th-21st September where they will be discussing the key topics at the heart of every retail boardroom - customer understanding, changing patterns of behaviour, mobile, stores, omni-channel, sustainability, brand and marketing, leadership, technology, and international expansion. This interview makes up number twenty-sixth in the seri...2020-01-2127 minThe InforiumThe InforiumHow to Build Strong Habits (Ep. 214)Since our lives are governed largely by a collection of habits, we've decided to talk about how one might form a new habit on purpose. Want to make something a part of your identity and life? Here's how to get started. Full show notes This week’s episode is sponsored by: Audible: Get a free audiobook download and a free 30-day trial by going to audible.com/CIG or texting “CIG” to 500-500 on your phone. Brilliant: Accelerate your learning in math, science, and computer science. Start learning for free at Brilliant.org/CollegeInfoGeek — and if you use this link, you'll a...2018-06-0400 minThe InforiumThe InforiumHow to Build Strong Habits (Ep. 214)Since our lives are governed largely by a collection of habits, we've decided to talk about how one might form a new habit on purpose. Want to make something a part of your identity and life? Here's how to get started. Full show notes This week’s episode is sponsored by: Audible: Get a free audiobook download and a free 30-day trial by going to audible.com/CIG or texting “CIG” to 500-500 on your phone. Brilliant: Accelerate your learning in math, science, and computer science. Start learning for free at Brilliant.org/CollegeInfoGeek — and if you use this link, you'll a...2018-06-0454 minMade You ThinkMade You Think16: Reach Your Peak Performance by Letting Go: The Inner Game of Tennis by Timothy GallweyThe best of them know that their peak performance never comes when they’re thinking about it. In this episode of Made You Think, Neil and Nat cover The Inner Game of Tennis by Timothy Gallwey. Before you say “I don’t play tennis,” it’s not really about tennis. It teaches you how to better learn and teach by getting your conscious mind out of the driver seat, and letting your true ability present itself. If you enjoyed either The Way of Zen or Finite and Infinite Games, you’ll like this book as it describes many similar...2017-12-121h 26PGA of Canada PodcastsPGA of Canada PodcastsCreate Experience People Want to Talk AboutIn this podcast, the PGA of Canada connects with Miklos Breitner from Golf Business Monitor and Frank Eliason, a social media expert related to customer experience. Frank discusses how his book, @YourService is still relate-able and can used in the golf industry. Emotional touchpoints are key to today's customer and even more important for the golf professional to make it easier for today's customer to be able to share their experiences. Don't miss this great podcast where Frank will challenge PGA professionals o to change their business model to attract more clients and golf club members. About...2017-03-0724 minRPMfmRPMfmBoogey The Beat - Aboriginal Music Week 2016 MixtapeAboriginal Music Week exclusive mixtape compiled by @BoogeytheBeat. Join us for the Spence Neighbourhood Block Party presented by Revolutions Per Minute Wednesday, August 10, 2016 | 2PM - 7PM Free | All ages Digging Roots, Frank Yamma, Jeremy Dutcher, Boogey The Beat, Rylee Sandberg, Ivan Flett Memorial Dancers Magnus Eliason Recreation Centre, 430 Langside Street Free BBQ, activity stations for kids, bring lawn chairs Community Partner: Spence Neighbourhood Association TRACK LISTING: 1. Jeremy Dutcher - Honour Song 2. Ivan Spence and Burntwood Band - Liberty Two Step 3. Eekwol - Iskeweak Iskotew Tapwewin (Kisay's Song) 4. Boogat - En La Montaña 5. Frank Yamma - She Cried 6. Kristi Lane S...2016-08-0942 minThe Justin Brady ShowThe Justin Brady ShowFrank Eliason, creator of ComcastCares is A Literal Customer Service PioneerFrank Eliason, creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when customer service on Twitter wasn’t a thought, Frank started engaging customers on his own, fixing problems and changing public perception for the entire organization. Frank discusses why great customer service is so elusive but how anyone can easily turn the ship around. He also discusses the two things that will catapult any average company into a creative service powerhouse. Go to www.justinkbrady.com/podcast for more info.2016-07-2733 minGeneral Archives - Contagious CompaniesGeneral Archives - Contagious CompaniesWhy Leadership is Rarely The Real ReasonLeadership is rarely solely to blame for whatever’s gone wrong. The question remains, will you continue to practice blame or less of the same? Photo Credit: Frank Eliason | LinkedIN When the chips are down, pundits love to blame leadership, or the lack thereof, for poor outcomes and lackluster results. Yet, whether we’re talking billion dollar right offs by corporate leaders at Microsoft; Presidential seats, like the one newly filled in Nigeria, or the sports scandal that resulted in FIFA’s desire for a new leader, leadership is rarely the real reason troubles occur. Leaders may be sca...2015-07-2000 minManagers Eyes Only Archives - Contagious CompaniesManagers Eyes Only Archives - Contagious CompaniesWhy Leadership is Rarely The Real ReasonLeadership is rarely solely to blame for whatever’s gone wrong. The question remains, will you continue to practice blame or less of the same? Photo Credit: Frank Eliason | LinkedIN When the chips are down, pundits love to blame leadership, or the lack thereof, for poor outcomes and lackluster results. Yet, whether we’re talking billion dollar right offs by corporate leaders at Microsoft; Presidential seats, like the one newly filled in Nigeria, or the sports scandal that resulted in FIFA’s desire for a new leader, leadership is rarely the real reason troubles occur. Leaders may be sca...2015-07-2000 minJay Today TVJay Today TVMedia Buying Software Companies, Is This A Thing?Are media companies getting into the marketing software business?  GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00 SPROUT SOCIAL SHOUT OUT Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/ OUR SPONSORS Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on Twitter.  Sp...2015-04-2003 minJay Today PodcastJay Today PodcastMedia Buying Software Companies, Is This A Thing?EPISODE 115 Are media companies getting into the marketing software business?  GET MORE JAY TODAY & SUBSCRIBE: https://www.youtube.com/jaybaer00 SPROUT SOCIAL SHOUT OUT Today's Sprout Social shout out goes to Frank Eliason, who is a genius about how customers can interact with businesses and vice versa in this modern age. Follow Frank at http://twitter.com/frankeliason and pick up his book on Amazon: http://www.amazon.com/At-Your-Service-Customers-Techniques/dp/1118217225/ OUR SPONSORS Candidio (http://candidio.com), a simple and affordable video production company. Follow @candidio on T...2015-04-2003 minMarketing Mavericks (Video)Marketing Mavericks (Video)One More Thing - Apple's special event, T-Mobile's CEO, and the NFL. On Marketing Mavericks, we talk about Apple and why we care so much about their events, the effect of T-Mobile CEO John Legere's bad boy image on the company's brand, and should the NFL be more proactive with sending messages to fans? Host: Tonya Hall Guests: Frank Eliason, Carmine Gallo, Brett King, and Natali Morris Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: shutterstock.com offer code MM914 ziprecruiter.com/mm 2014-09-161h 09Marketing Mavericks (Audio)Marketing Mavericks (Audio)One More Thing - Apple's special event, T-Mobile's CEO, and the NFL. On Marketing Mavericks, we talk about Apple and why we care so much about their events, the effect of T-Mobile CEO John Legere's bad boy image on the company's brand, and should the NFL be more proactive with sending messages to fans? Host: Tonya Hall Guests: Frank Eliason, Carmine Gallo, Brett King, and Natali Morris Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: shutterstock.com offer code MM914 ziprecruiter.com/mm 2014-09-161h 09Get Legally New Releases of Full Audiobooks in Business, MarketingGet Legally New Releases of Full Audiobooks in Business, MarketingReturn on Relationship Audiobook by Ted Rubin, Kathryn RoseListen to this audiobook free with a 30-day trial. Go tohttp://hotaudiobook.com/freeTitle: Return on Relationship Subtitle: Relationships Are the New Currency: Honor Them, Invest in Them, and Start Measuring Your ROR Author: Ted Rubin, Kathryn Rose Narrator: Ben Lichtenwalner Format: Unabridged Length: 2 hrs and 53 mins Language: English Release date: 08-21-14 Publisher: Kathryn Rose Ratings: 4 of 5 out of 5 votes Genres: Business, Marketing Publisher's Summary: In the connection economy, trust and relationships are the new currency. It's not a soft thing you do in your spare time, it's the heart and soul of your business. -Seth Godin, author of...2014-08-212h 53Marketing Mavericks (Audio)Marketing Mavericks (Audio)The Science of Customer Service - Does Comcast care? Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes. Host: Tonya Hall Guests: Frank Eliason, Ted Nardin, and Augie Ray Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: lynda.com/mm ziprecruiter.com/mm 2014-08-051h 10Marketing Mavericks (Video)Marketing Mavericks (Video)The Science of Customer Service - Does Comcast care? Today we talk with Ted Nardin, Founder and CEO of Ideal Dialogue, about the science of customer service - is there a prime directive? We also talk about Comcast's infamous 'phone call from hell' and how to avoid making the same mistakes. Host: Tonya Hall Guests: Frank Eliason, Ted Nardin, and Augie Ray Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsors: lynda.com/mm ziprecruiter.com/mm 2014-08-051h 10Marketing Mavericks (Video)Marketing Mavericks (Video)Facebook Toys With Your Emotions - Gaming social ads with crotch shots. On Marketing Mavericks, Tonya Hall and co-host Bob Knorpp talk to Frank Eliason, Natali Morris, and Steve Faktor about Facebook's emotion study, gaming social ads, and innovation and disruption. Host: Tonya Hall Co-Host: Bob Knorpp Guests: Frank Eliason, Natali Morris, and Steve Faktor Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsor: naturebox.com/twit 2014-07-011h 02Marketing Mavericks (Audio)Marketing Mavericks (Audio)Facebook Toys With Your Emotions - Gaming social ads with crotch shots. On Marketing Mavericks, Tonya Hall and co-host Bob Knorpp talk to Frank Eliason, Natali Morris, and Steve Faktor about Facebook's emotion study, gaming social ads, and innovation and disruption. Host: Tonya Hall Co-Host: Bob Knorpp Guests: Frank Eliason, Natali Morris, and Steve Faktor Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. Thanks to CacheFly for the bandwidth for this show. Sponsor: naturebox.com/twit 2014-07-011h 02Marketing Mavericks (Video)Marketing Mavericks (Video)VentureBeat's Mobile Summit, Omni-Channel, and Responsive Design - On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design. On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design. Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout Host: Tonya Hall Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. We invite you to read our show notes. Thanks to CacheFly for the bandwidth for this show. 2014-04-1558 minMarketing Mavericks (Audio)Marketing Mavericks (Audio)VentureBeat's Mobile Summit, Omni-Channel, and Responsive Design - On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design. On Marketing Mavericks, we speak with VentureBeat about their new mobile study, what is Omni-Channel, and responsive design. Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout Host: Tonya Hall Guests: Frank Eliason, Mike Ewing, John Koetsier, and Aaron Strout Download or subscribe to this show at https://twit.tv/shows/marketing-mavericks. We invite you to read our show notes. Thanks to CacheFly for the bandwidth for this show. 2014-04-1558 minSocial Pros PodcastSocial Pros PodcastListen Smarter: How to Balance Proactive and Reactive Listening on SocialFrank Eliason, author of the new book At Your Service and Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Plea [...]2013-07-121h 01Social Pros PodcastSocial Pros PodcastListen Smarter: How to Balance Proactive and Reactive Listening on SocialFrank Eliason, author of the new book At Your Service and Director of Global Social Media for Citi, joins the Social Pros Podcast this week to discuss crafting a cohesive social strategy for a global corporation, relying on the instincts of his team, and listening smarter. Please Support Our Sponsors Huge thanks to our amazing sponsors for helping us make this happen. Plea [...]2013-07-121h 01Eric SchwartzmanEric SchwartzmanHumanizing Brands and Building Loyalty on Twitter with Shel IsraelOf all my guests, I'm particularly excited about this one, who last appeared on this podcast in a joint interview with Robert Scoble. One of the best books I read in 2009 was Twitterville by Shel Israel. I found it so riveting and packed with helpful information that I simply couldn't read it without a highlighter. If you like this podcast, you'll love this book.   For a preview, listen to this in-depth, one-on-one discussion with Shel Israel about how organizations can use social media to sustain customer loyalty when things go wrong, human interaction as a replacement for the false image b...2010-02-0445 minOn the Record...OnlineOn the Record...OnlineHumanizing Brands and Building Loyalty on Twitter with Shel Israel Of all my guests, I'm particularly excited about this one, who last appeared on this podcast in a joint interview with Robert Scoble. One of the best books I read in 2009 was Twitterville by Shel Israel. I found it so riveting and packed with helpful information that I simply couldn't read it without a highlighter. If you like this podcast, you'll love this book.   For a preview, listen to this in-depth, one-on-one discussion with Shel Israel about how organizations can use social media to sustain customer loyalty when things go wrong, h...2010-02-0445 minSECC Videos & InformationSECC Videos & InformationStudentDV Show 39Hosted by Kayla Tuttle and Carlos Eliason.  Will Rogers Middle School teaches viewers the importance of homework, Pershing Elementary School shows us some basketball basics, and students from Sam Brannan Middle School present a documentary about Holocaust survivor Frank Rothman. Nick G. The Science Geek also presents "Aqua Man."<div><a href="http://www.secctv.org/video_gallery/sdv/sdv39.mov">Show 39</a> (.mov)</div><div><a href="http://secctv.org/video_gallery/sdv/sdv39promo.mov">Show 39 Promo</a> (.mov)</div><div&g...2008-04-2909 min