Shows
Inside MCAA - The Blueprint For Mechanical ContractingLabor, Leadership, and Learning: MCAA President Brian HughesIn this episode of Inside MCAA, CEO Tim Brink sits down with MCAA President and President of Hughes Environmental Engineering, Brian Hughes.The two discuss Brian’s start in the mechanical contracting industry, his pride in representing member-contractors, and the importance of evolving to meet new challenges. Brian shares his perspective on lifelong learning, the benefits of collaboration, and how contractors can thrive by sharing and adapting best practices, calling his own company a “greatest-hits collection” of lessons learned from MCAA peers.Other topics include labor shortages, diversity of work within the industry, MCAA’s str...
2025-09-1942 min
The People BusinessEp 40: Surviving Ohio State: Whistleblower Michael DiSabato Confronts the AbuseIn this powerful episode of The People Business Podcast, host Frank Favaro sits down with Michael DiSabato—lead plaintiff, whistleblower, and member of a family considered Ohio wrestling royalty. Michael shares his deeply personal account of growing up in a household defined by grit, competition, and excellence on the mat—and how that same relentless spirit fueled his fight to expose the decades-long sexual abuse scandal involving Dr. Richard Strauss at The Ohio State University.Michael opens up about the challenges of breaking the silence, the culture of denial within OSU athletics, and the personal and professional toll...
2025-08-1558 minInside MCAA - The Blueprint For Mechanical ContractingCode, Compliance and Craftsmanship: The Role of NCPWB in Mechanical ContractingIn this episode of Inside MCAA, host Frank Favaro welcomes Ron King, Director of the National Certified Pipe Welding Bureau (NCPWB), along with Mike Schum, NCPWB Chairman of the Board of Trustees and Operations Administrator at Postler & Jaeckle, and Bob Durr Jr., Vice Chair of the NCPWB Board of Trustees and Director of Manufacturing at Binsky & Snyder. NCPWB is a tripartite organization comprised of contractors, the United Association (UA), and the Welding Bureau itself, with a mission to jointly develop and maintain commonly used welding and brazing procedures. These Welding Procedure Specifications (WPS) are the fo...
2025-08-0128 minThe People BusinessEp. 39: From Adversity to Leadership: Josh Moore’s Journey to Kent State Wrestling Head CoachOn today’s episode of The People Business Podcast, host Frank Favaro sits down with newly named Kent State Wrestling Head Coach Josh Moore. A two-time All-American and NCAA finalist at Penn State, Josh shares the powerful story of how relationships, resilience, and staying consistent through adversity shaped his career — and why caring is the leadership trait that defines him.💬 Topics Discussed:Josh’s transition from NCAA competitor to college coachOvercoming personal and professional adversityBuilding a culture of accountability and careHow relationships helped him land his dream job...
2025-06-3057 minThe People BusinessEp 38: The Legacy of Coach Billy Barger of Walsh JesuitThe People Business Podcast with Frank FavaroIn this heartfelt episode, host Frank Favaro is joined by Mary Beth Kohler, daughter of Coach Billy Barger, the legendary architect behind the Walsh Jesuit wrestling dynasty of the 1990s. Together, they reflect on the life and impact of a man who not only built champions but inspired generations through faith, leadership, and service.From his time as a Vietnam veteran to his rise as a National Wrestling Hall of Fame coach, Coach Barger’s journey is a powerful example of what it means to lead with heart an...
2025-06-1053 minThe People BusinessEp. 37: From Broadway Dreams to Business Breakthroughs | Antoinette Kula on The People Business PodcastWhat does it take to nearly triple your customer base while building a world-class experience? In this episode, Frank Favaro sits down with Antoinette Kula, Assistant Director, Ticket Sales & Service at Playhouse Square, to uncover how she helped turn a regional theater hub into the largest performing arts center in America outside of NYC.Antoinette shares her inspiring path—from pursuing acting to leading one of the most successful entertainment organizations in the country. Discover how her people-first mindset, fun with accountability, and relentless focus on service fueled record-breaking season ticket growth.🔥 In this episode, you’l...
2025-05-301h 00The People BusinessEp: 36: Leadership Burnout, Survival Mode & the Human Side of Construction | People Business Podcast w/ Justin AzbillIn this powerful episode of The People Business Podcast, host Frank Favaro sits down with Justin Azbill — Chief Servant Leader at The Tribal Group and former Director of Safety at Milwaukee Tool. Justin shares his raw, deeply personal journey through leadership burnout, depression, and rediscovery — with a focus on family, faith, and the power of vulnerability.They explore critical issues plaguing the construction industry:✅ Why 76% of workers don’t trust their leaders✅ How status-based leadership is destroying culture✅ What 3,100+ surveys revealed about suicide risk, burnout, and employee turnover✅ And how “shadow work” and small expectations...
2025-05-2246 minInside MCAA - The Blueprint For Mechanical ContractingThe State of Service: Solutions, Skills, and the Future of the IndustryIn this episode of Inside MCAA, host Frank Favaro sits down with two leading voices in mechanical contracting service—Renee Fiorelli, President of Peterson Service Company, headquartered in Medford, New Jersey, and Adam Wallenstein, Co-President of Neptune Plumbing, headquartered in Cleveland, Ohio. Together, they examine the current landscape of the service industry, addressing both its momentum and its most pressing challenge: the labor shortage.The conversation highlights strategies for recruitment and workforce development, including partnerships with trade schools, apprenticeships, and targeted outreach to students and parents. Renee and Adam also explore how MSCA’s memb...
2025-05-2124 minInside MCAA - The Blueprint For Mechanical ContractingBuilding Careers, Connections, and the Future of Mechanical ContractingInthis episode of Inside MCAA, host Frank Favaro welcomes Andrew Palcan, Project Manager at Helm Group and Chair of MCAA’s Career Development Committee, and Michele Hoffman, MCAA’s Director of Career Development. Together, they dive into the dynamic programs and powerful connections shaping the next generation of mechanical contracting professionals.Andrew shares his early journey as a student chapter competition team member at Milwaukee School of Engineering to a career-launching handshake at the annual MCAA convention. Michele reflects on how her passion of working with student chapters led to a national role influencing thousands of rising prof...
2025-04-2339 minInside MCAA - The Blueprint For Mechanical ContractingEmpowering Women in the Mechanical Contracting IndustryIn this episode of Inside MCAA: The Blueprint to Mechanical Contracting, host Frank Favaro speaks with Wendy Glauber about her journey in the mechanical contracting industry and her role as chairperson for Women in the Mechanical Industry (WiMI). Wendy shares how she transitioned from a family business to Danforth in 2017, where she quickly became integral to HR and legal operations. She emphasizes the value of networking and professional relationships in career growth.Frank and Wendy discuss the founding of WiMI in 2019, initiated to support women in mechanical contracting through mentorship, professional development, and networking. Wendy highlights the...
2025-04-0227 min
four wheels Podcast042 - Visionär der Mobilität – Frank M. Rinderknecht über Rinspeed, Innovationen und die Zukunft der Autoindustrie - four wheels PodcastIn der neusten Folge des four wheels Podcasts habe ich Frank M. Rinderknecht zu Gast – den Gründer und CEO von Rinspeed. Seit fast 50 Jahren prägt er mit seinen Konzeptfahrzeugen die Automobilbranche und zeigt, wie die Mobilität der Zukunft aussehen könnte. Wir sprechen über seine Anfänge, die berühmten Rinspeed-Prototypen, seine Einschätzung zur aktuellen Krise der Autoindustrie und warum er trotz allem optimistisch bleibt.🚗Wie entstand Rinspeed?🔧Warum Konzeptfahrzeuge für die Industrie so wichtig sind💡Welche Trends Frank M. Rinderknecht früh erkannt hat⚡Die Herausforderungen und C...
2025-03-191h 11Inside MCAA - The Blueprint For Mechanical ContractingProject Management Education for Mechanical Contractors by Mechanical ContractorIn this episode, Frank Favaro is joined by Amy Harding, MCAA Director of Pre-IPM, IPM, AIPM, & ALI, and John Koontz, MCAA Director of Project Management Education, to discuss the significance of professional growth in project management. They share insights into MCAA’s premier education initiatives, including the IPM program, which has been a cornerstone of mechanical project management training since 1987.The conversation highlights the value of experience-driven learning, industry collaboration, and the role of seasoned professionals in shaping the next generation of project managers. Through engaging discussions, the guests provide a behind-the-scenes look at how MCAA’s educa...
2025-03-1235 minInside MCAA - The Blueprint For Mechanical ContractingMCAA’s Advanced Leadership Institute: World-Class Executive Leadership EducationIn this episode of Inside MCAA, we delve into the power of leadership and the transformative role of education in grooming tomorrow’s leaders. Host Frank Favaro speaks with Steve Dawson, President and CEO of Harrell Fish, and co-chair of MCAA’s Advanced Leadership Institute (ALI) committee, about his journey from a battlefield promotion to leading one of Indiana’s most successful mechanical contracting companies. A proud graduate of the third ALI class, Steve shares insights into the critical tools and strategies that shaped his leadership journey, and how ALI, MCAA’s premiere executive education program, helped him develop the skills...
2025-02-1934 minThe People BusinessEp. 35 - Growing HVAC Excellence with Dan Slattery of Geauga Mechanical🎙️ Host: Frank Favaro🎙️ Guest: Dan Slattery, Service Manager at Geauga Mechanical
In this engaging episode of The People Business, Frank Favaro sits down with Dan Slattery, a seasoned expert in the HVAC industry with nearly 25 years of experience. Together, they discuss the keys to growing a successful service business, fostering strong customer relationships, and building a proactive company culture.
Key Takeaways:
The Power of Consistency: How Geauga Mechanical ensures the same technicians serve clients to build trust and long-term relationships.
Proactive vs. Reactive Service: Why anticipating customer needs leads to stronger partnerships and better out...
2025-02-0418 minInside MCAA - The Blueprint For Mechanical ContractingField Leaders: Shaping the Future of Field LeadershipIn this episode of Inside MCAA, host Frank Favaro is joined by two industry leaders—Mark Rogers, founder and owner of West Chester Mechanical, and Brian Helm, president and CEO of The Helm Group. Both former MCAA national presidents, Mark and Brian share their extensive knowledge on a topic critical to the future of the industry: developing leadership in field personnel.
As the industry evolves, field leaders are becoming increasingly vital to project success. Mark and Brian discuss the importance of training foremen and field leaders not just in technical skills, but in soft skills such as co...
2025-01-2235 min
FINE is a 4-Letter WordLessons From My Grandfathers with Frank Favaro“Life is short” is one of those cliches that gets thrown around with the idea that you should let things roll off your shoulders or not spend time analyzing the past.The truth is, though, that life is longer than you realize because...A person lives on in the memories of those who knew them, are familiar with their stories, and share these stories so that other people may know them too.Frank Favaro’s grandfathers both died in 2004 when Frank was 27, but they are very much alive for him due not only to the...
2025-01-1644 minInside MCAA - The Blueprint For Mechanical ContractingConverge: Building Connections, Driving InnovationIn this episode of Inside MCAA, host Frank Favaro dives into the collaborative dynamics of the MCAA’s Converge event. Joined by Michael Kirby, Director of Job Site Solutions – Mechanical Trades at MILWAUKEE TOOL, and Michael Russo, Owner of Fresh Meadow Mechanical Corp. in New York, the discussion sheds light on the unique value Converge brings to both contractors and manufacturers.
Kirby and Russo share their experiences, emphasizing Converge’s role as a “speed dating” platform for the industry. By fostering high-level, distraction-free conversations, Converge enables stakeholders to discuss challenges, propose innovative solutions, and align on strategies for future...
2024-12-2421 minInside MCAA - The Blueprint For Mechanical ContractingChris Weaver & Sean McGuireIn this episode of Inside MCAA, host Frank Favaro discusses the evolution of technology within mechanical contracting with Sean McGuire, MCAA’s Executive Director, Innovative Technologies and Fabrication, and Chris Weaver, Director of Technology at Andy J. Egan Co., Inc. Together, they talk about the transformative role of technology in the industry and the challenges of driving innovation. Chris shares his journey from a one-man BIM department to leading a team of 17, contributing to his company's growth from $20 million to $300 million in annual revenue. He reflects on the resistance he faced from field teams wary of technology's impact on tr...
2024-11-2032 minInside MCAA - The Blueprint For Mechanical ContractingValerie Pope & John RayburnPrepare for a dynamic and insightful episode featuring two leading voices from the MCAA’s Association Executives Council! Join us as we sit down with John Rayburn from the MCA of Chicago and Valerie Pope from the MCA of Central Ohio. The two association executives share how they got started in the industry and reflect on their collective experiences. From building relationships between contractors and labor to helping them find solutions and pathways forward on projects, the two expand on the challenges and rewards of bringing both parties together. Valerie and John discuss how they help their members connect wi...
2024-10-3031 min
Gardiner Does It PodcastCX & Customer Experience - Gardiner Does It Podcast - Episode 14Welcome to the Gardiner Does It Podcast! This podcast breaks down all things Gardiner for our associates and employees. Today, we're joined by special guest Frank Favaro - President and Founder of ServeCentric Coaching and Gardiner's CX coach! Along with Kayla Franczak, learn more about what CX is, how Gardiner is working to improve customer experience, and what our CX workshops are all about. Have a topic you'd like to see on the podcast? Contact Kayla Franczak or John Stevens for more information.
2024-09-2532 minInside MCAA - The Blueprint For Mechanical ContractingRaffi Elchemmas & Justin AzbillIn episode 3 of our podcast, Inside MCAA, guest Justin Azbill, Director of National Environment, Health & Safety for Milwaukee Tool, and MCAA’s Executive Director of Safety, Health & Risk Management Raffi Elchemmas, discuss mental health awareness and suicide prevention in the construction industry. They explore the various resources available to MCAA members, emphasizing the importance of mental well-being for workers and organizations. Tune in to gain insights on prioritizing mental health and leveraging available resources for a safer job site.
2024-09-2536 minThe People BusinessEp. 34 - Inside the HVAC Industry with Mike Goetz – Northrich CompanyIn this episode, we’re joined by Mike Goetz, Director of Sales and Partner at The Northrich Company, one of the leading HVAC manufacturers' reps in the U.S. Mike walks us through his incredible journey, starting at HVAC trade school at just 16, working for industry giant York, and rising to leadership in sales. Mike shares invaluable insights into mentorship, the ever-evolving HVAC industry, and how embracing change is key to success in this fast-paced field.
Whether you're an HVAC professional, someone considering a career in trades, or a business leader looking for strategies to develop your te...
2024-09-1732 min
2024-09-0938 minInside MCAA - The Blueprint For Mechanical ContractingTim BrinkTimothy J. Brink, the CEO of the Mechanical Contractors Association of America (MCAA), launched this podcast with a clear mission: to increase awareness about the diverse offerings and resources available through MCAA. With 2,700 members nationwide, MCAA supports its members in navigating a booming workload by providing essential resources. Brink believes that in a relationship-driven business like mechanical contracting, showcasing the human side of MCAA is crucial. The podcast serves as a platform to highlight the association's commitment to supporting its members and fostering connections within the industry. By spotlighting MCAA's resources and emphasizing its role as a supportive entity...
2024-08-2839 minThe People BusinessEp. 33 - Inside 'Clash of Dynasties': Wrestling's Greatest Rivalry with Director Ben HattaIn this exclusive episode of The People Business Podcast, host Frank Favaro sits down with Ben Hatta, the acclaimed director behind the upcoming docu-series Clash of Dynasties. This series delves into the intense 10-year rivalry between Ohio high school wrestling powerhouses St. Edward and Walsh Jesuit. Ben Hatta, known for his work on the "Team Foxcatcher" and "Angle" documentaries, shares the inspiration, challenges, and behind-the-scenes stories that shaped this once-in-a-lifetime documentary.
🏆 Key Discussion Points:
The origins and evolution of the Clash of Dynasties docu-series.
Why Ben Hatta chose to focus on the St. Edward vs. Walsh Jes...
2024-08-2259 minInside MCAA - The Blueprint For Mechanical ContractingRick GopffarthIn this episode of Inside MCAA, we're joined by Rick Gopffarth, SVP of Preconstruction for Dynamic Systems, a national turnkey mechanical and process construction firm, and the National President of MCAA. Rick emphasizes several critical points including the need for increased field supervision in construction projects, the importance of educating project management staff, and the continuous education for our owners and senior executives to stay "on top of their game" to adapt to the industry's challenges and advancements. Join us to learn more.
2024-07-2341 minThe People BusinessEp. 32 - Pioneering the Trades: Maria Ford's Impact at DEWALTWelcome back to The People Business Podcast! 🎙️ In this episode, Host, Frank Favaro sits down with Maria Ford, President of Commercial and Industrial at DeWalt. Maria shares her unique journey from aspiring fashion professional to leading one of the most renowned power tool companies. Discover how her background in collegiate sports shaped her approach to business with key lessons in discipline, grit, and teamwork.
Key Topics:
Maria's unexpected career path from fashion to DeWalt
The influence of collegiate sports on her leadership style
DeWalt's "Grow the Trades" $30 million initiative
Balancing professional and personal life
...
2024-07-1742 minThe People BusinessEp. 31 - Todd Barnhart - Unleashing Excellence: Building a Top Workplace Culture as CEO of Gardiner HVAC 🚀🔥 #Leadership #HVACSuccessEpisode Highlights:
In this episode of The People Business Podcast, host Frank Favaro sits down with Todd Barnhart, CEO and President of Gardiner. Todd shares his incredible journey from starting as a sales engineer to becoming the majority owner of one of the top HVAC energy solution providers in the industry. Learn about the core values that have kept Gardiner at the forefront for decades, the importance of family-first culture, and the strategies that have led to their remarkable success.
🌟 Key Takeaways:
Building a Family-First Culture: Todd emphasizes the foundational values instilled by Bill Gardiner, focusing on...
2024-06-2045 min
Sales POP! Podcasts: Insights from Top Experts in Sales, Marketing, Leadership & More.Profitability Unleashed: Mastering the Art of Customer Experience with Frank FavaroIn this episode of the Expert Insight Interview, host John Golden talks with Frank Favaro about the crucial role of customer experience (CX) in driving profitability. They discuss why many businesses struggle with profitability, noting that a strong customer experience can set a company apart. Frank emphasizes the importance of consistency at every customer touchpoint and the power of empathy in building trust and loyalty. They agree that customer problems are valuable opportunities for learning and improvement. Every interaction should add value and strengthen relationships. Frank also shares how he helps companies enhance their customer experience to boost profitability...
2024-06-0721 min
The Unstuck Movement with Rob Z WentzThe Power of Exceptional Customer Service with Frank FavaroThis episode is with Frank Favaro, founder and President of ServeCentric Coaching, who will share strategies for enhancing customer experiences and driving business profitability. As the "CX Coach of the Year," Frank will discuss fostering authentic relationships, implementing feedback mechanisms, and his involvement in initiatives like Athletes in the Trades.
Frank Favaro, founder and President of ServeCentric Coaching in Cleveland, OH, is a leading CX Coach certified by the renowned DiJulius Group. With a successful tenure as one of MSCA’s top account executives, Frank doubled the national average for net margin, focusing on authentic relationships and su...
2024-06-0535 minThe People BusinessEp. 30 - Bob Burg - Transforming Lives Through 'The Go-Giver' PhilosophyIn this episode of The People Business, we dive deep into the essence of successful entrepreneurship and leadership with very special guest, Bob Burg, the co-author of the renowned book "The Go-Giver." Bob shares his insights on the power of giving and how it has transformed lives and businesses around the world. Tune in to learn how shifting your focus from getting to giving can dramatically enhance your professional and personal life.
Key Points Discussed:
Bob Burg’s journey from the author of "The Endless Referral System" to inspiring a global movement with "The Go-Giver."
...
2024-05-0948 minThe People BusinessEp. 29 – Frank Favaro – The Improvement Trifecta: Culture, Customers, MarginsIn this episode of The People Business, I joined a three-part CommTALK podcast series where we discussed contemporary business culture, strategies for improvement, and methods for measuring it.
For more information about this podcast or ServeCentric Coaching contact us at:
frank@servecentriccoaching.com
2024-04-2328 min
ACHR News PodcastDelivering Great HVAC ServiceFrank Favaro, founder and president of ServeCentric Coaching, joins the podcast to provide advice on how HVAC residential contractors can maximize their profitability through enhanced client experience.
2024-04-2225 minThe People BusinessEp. 28 - Andy Hirko - Invaluable ServiceStep into the shoes of Andy Hirko, VP of Relmec Mechanical and treasurer of MCA Cleveland. In this episode, Andy reflects on his humble beginnings of selling projects as a young teenager to now working with notable names in the industry. His down-to-earth approach and steadfast commitment make this a conversation you won't want to miss.
For more information about this podcast or ServeCentric Coaching contact us at:
frank@servecentriccoaching.com
2024-03-2136 min
BVS Film Productions Final Cuts Podcast & Vodcast Latest Trends and Techniques In Video MarketingCommTALK Series 3 - Episode 3 of 3 - Interview with Frank Favaro Elevating Customer Service ExcellenceWelcome to another episode of CommTALK presented by BVS Film Productions a Final Cuts podcast. In this special monthly feature final, we're excited to host Frank Favaro, a renowned customer service guru, who shares his invaluable insights on how to enhance your customer service and truly stand out in the competitive landscape.
Episode Highlights:
Frank's Journey: From a college wrestler to a fitness industry veteran, Frank shares his unique path to mastering customer service. His personal story is a testament to the power of empathy and understanding in building meaningful customer interactions.
Empathy in Service: Delving...
2024-02-2910 min
BVS Film Productions Final Cuts Podcast & Vodcast Latest Trends and Techniques In Video MarketingCommTALK Series 3 - Episode 2 of 3 - Interview with Frank Favaro, Customer Service ExpertWelcome back to the next episode of CommTALK, where we dive deep into the world of business communications with insights from experts in the field. In this 2nd episode in this series, we're thrilled to have Frank Favaro, a renowned customer service expert and owner of Serve-centric coaching, join us to discuss the crucial topic of measuring success in customer service. Frank shares his wealth of knowledge on the importance of key performance indicators (KPIs), the impact of customer service on business success, and practical strategies for enhancing customer satisfaction and loyalty.
Key Highlights:
Measuring...
2024-02-2209 minThe People BusinessEp. 27 - Robert Beck - Building Meaningful Relationships Coast to CoastIn this episode, we're joined by Robert Beck, CEO of the 140-year-old JOHN W Danforth Company and the National President of MCAA. A true connector of people in the industry, Robert delves into the significance of continually forging and solidifying relationships. He sheds light on the power of influence and its role in serving the greater good for everyone involved. Amid the earnest conversation, Robert highlights the importance of infusing fun into all aspects of the day. #RobertBeckLeadership #MCAAInfluence #FrankFavaro #JohnWDanforthLegacy
2024-02-2231 min
BVS Film Productions Final Cuts Podcast & Vodcast Latest Trends and Techniques In Video MarketingCommTALK Series 3 - Episode 1 of 3 - Interview with Frank Favaro, Customer Service ExpertWelcome to another episode of Final Cuts, and thank you for joining us on our special series, CommTALK. In this episode, your host, Dan Portik, delves into the world of exceptional customer service with a very special guest, Frank Favaro. Frank is not only the founder of ServeCentric, a company at the forefront of customer service innovation, but also a recognized expert in the field.
What You'll Learn:
The ServeCentric Philosophy: Discover the core principles that drive ServeCentric's success and how they're reshaping customer service standards.
Frank Favaro's Journey: Hear about Frank's journey from the inception...
2024-02-1510 minThe People BusinessEp. 26 - Craig Berman - It's Only Air ConditioningCraig Berman, CEO of Geauga Mechanical and VP of Cleveland SMACNA, joins us to explore the evolution of his third-generation family business. We'll dive into the significance of fostering a fun work environment and how it's propelled their company to unprecedented heights. Tune in as we uncover the secrets behind their thriving culture. #CraigBerman #GeaugaMechanical #ClevelandBusiness #SMACNA #FamilyBusiness #WorkplaceCulture #BusinessEvolution #FunWorkEnvironment #ThrivingCulture #IndustryLeaders
2024-02-0838 minThe People BusinessEp. 25 - Bill Bassett - Building Life's Champions: A Journey Beyond the Arena
Bill Bassett – USA Wrestling coach, innovative educator at Bishop McCort High School, and the entrepreneurial mind behind The Compound – takes center stage in this week's episode of 'The People Business.' As the father of the celebrated Bassett Brothers, Bill shares his unique insights into shaping future champions in sports and life. Tune in for an inspiring delve into his world of leadership, mentorship, and the power of positive influence.
2024-01-2532 minThe People BusinessEp. 24 - Aaron Watters - Our People, Our Partners is Our Purpose - Creating Amazing Growth and Work EnvironmentsIn the latest episode of "The People
Business with Frank Favaro," we are joined by the dynamic Aaron Watters, a former Division 1 collegiate wrestler turned Founder and CEO of OEM Interactive. OEM Interactive, a trailblazer in digital marketing for automotive parts and accessories, has been recognized on the Inc 5000 list as one of the fastest-growing companies in the United States in 2023.
This episode takes a deep dive into the world of entrepreneurial
success and the significance of nurturing work environments for astonishing growth. Aaron, with his unique blend of athletic discipline and business acumen, sheds light on...
2024-01-111h 04The People BusinessEp. 23 - Tim Brink - A Man For OthersTim Brink is the CEO of the Mechanical Contractors Association of America, which serves 2600 businesses across North America. In this episode, Tim shares his journey, from his grandfather's plumbing business to the mentors who guided him, the importance of caring for people, and the value of authentic relationships.
2023-09-2739 minThe People BusinessEp. 22 - Emily Lord - UndeniableEmily Lord, Director of Business Development at AM Higley in Cleveland, OH, is a true business badass.
She thrived as a Division One soccer player at Western Carolina University, earning a degree in Construction Management. Despite being one of only three girls in her program, Emily embraced her uniqueness and turned it into a competitive advantage. Her superpowers of empathy and communication have played a pivotal role in her successful career.
2023-09-1332 min
BVS Film Productions Final Cuts Podcast & Vodcast Latest Trends and Techniques In Video MarketingEpisode 27 BVS Film Productions Final Cuts Podcast Interview with Frank Favaro
Welcome to the latest episode 27 of #BVSPodcast! 🎙️ In this episode, we delve into three captivating chapters featuring insights from the remarkable Frank Favaro, founder of Serve Centric Consulting and Coaching.
Chapter 1 brings us the essence of Frank's value proposition. Joining us as a special guest host is Peter Cimoroni, and together, they explore Frank's mission to empower companies in achieving success through enhanced service experiences. Frank's expertise lies in cultivating a service-oriented culture within organizations. His client-centric approach resonates with those who share his values, and his triumphs span across diverse sectors, with HVAC being a standout.
2023-08-2914 min
The Joe Palmisano ShowThe Challenges of Customer Service and Solutions with Frank Favaro.Frank is a passionate CX (Customer Experience) coach with 20+ years of leading the field across multiple competitive industries and excelling in B2B & B2C leadership and sales roles. Frank has stood out from the crowd by prioritizing Customer Experience and delivers a documented record of achievement in leading notable businesses to remarkable growth. In his previous role with one of the nation’s top mechanical contracting firms, he was an essential part of increasing the service company business by 600% over 42 months.
2023-07-0817 min
The People BusinessEp. 21 - Climbing the Relationship LadderToday I talk about building relationships and how we have to get out of our comfort zone if we plan to go to the next level. We must take on a relationship building mindset to achieve growth.we must take on a relationship building mindset to build more relationships Growth only comes from outside the comfort zone.
2023-02-0218 min
On The FLIEP. 030 - We are Called to Serve FT. Frank FavaroIn this episode, customer experience expert, Frank Favaro, talks about what customer service means to him and how he and his company "Serve Centric" changes the way companies and individuals serve their customers. 📌 Find Everything On Our Website•⚖️ Disclaimers ⚖️"On The FLI Podcast" references opinions that are for educational and entertainment purposes only. Persons of The Financial Literacy Institute are not financial advisors and this is not intended to be financial advice. Seek a duly licensed professional for said advice.•📚 Support us in our efforts to teach the financial literacy skills that we shou...
2023-01-1935 min
Blood TimeUndeniable: Frank Favaro - Empathic Heart & MindA deep and empathic heart and mind. Frank Favaro possess that and so much more. Give a listen as he spend much on who helped him, how they did and want he is doing to honor those individuals.
Thanks for listening to this episode of the podcast! You can now support the “Blood Time” and “Undeniable” podcasts directly! shorturl.at/dghoK Podcast Feedback? Business Inquiry? Contact Peter “Coach” Cimoroni at (216)-287-1522!
Thanks to this episode's sponsors!
Nicholson Law: 216-774-4774
Edwins: https://edwinsrestaurant.org
Infinite Search Solutions: www.in-finite.com
Just For Fun Honda: https://justforfunhonda.com
Next Level Continuing E...
2023-01-1734 min
The People BusinessEp. 20 - Kevin Smith - Transforming Organizations Through the Transformation of PeopleKevin Smith is the newly appointed Associate Dean at Weatherhead School of Management at Case Western Reserve. Kevin shares his thoughts growth and fixed mindsets, why businesses and individuals need coaches and gaining a competitive advantage in a world full of distractions.
2022-12-1538 min
The People BusinessEp. 19 - David Jacobs- Building Great People and BusinessesOswald Companies Vice Chairman Dave Jacobs joins to discuss his start in the business world, his passion for mentoring people and helping them push past their comfort zone, how he and his team grew Oswald from 12 million in revenue to 175 million, and his favorite musician out there today.
2022-09-0845 min
The People BusinessEp. 18 - Chris Massetti - One Call is All it TakesOn this episode, Donwil President, Chris Massetti joins me to discuss how he has been able to keep the Donwil brand promise alive and well for over 57 years, how he wants customers to describe doing business with Donwil and shares his favorite band and author of all time.
2022-08-3042 min
The People BusinessEp. 17 - Jeff Knupp - Competing at the Highest LevelFormer wrestling teammate, Jeff Knupp, accomplished things in the sport of wrestling that 99.9% of people will never know. A three-time state champion, national champion, national merit finalist, and first-team all-American, Jeff won his final 94 matches in a row. In this episode, he discusses being a high school Freshman and helping Walsh Jesuit win the national championship on ESPN. Jeff also discusses dealing with adversity when his college career didn’t go as planned and how wrestling made him who he is today.
2022-08-1942 min
The People BusinessEp. 16 - Mike Greene-- Creating a Winning Culture That’s FunMike Greene, President of Air Control Products, joins me to discuss the HVAC industry and how he has been able to create a culture of excellence by emphasizing fun, service, and professionalism. This episode is value-packed and a must-listen to episode for anyone In the HVAC industry.
2022-08-1241 min
The People BusinessEp. 15 - Josh Dimacchia - Putting in the work to continuously improveJosh Dimacchia was a Division I wrestler at Kent State University, a national champion on St. Ed’s famed 1989 championship team and today is a Director of Sales with Viega, the worlds leading press technology manufacturer. Josh share some great insight on working with people, perseverance, persistence and positive attitude.
2022-06-241h 04
Modo AviónModo Avión #154Programa de radio conducido por Mario Morales @elzolenoide transmitido el 21 de enero de 2018 por @Ibero909FM #ArqueologíaMusical
Aht Uh Mi Hed by Shuggie Otis
Believer by Emily King
If only by Raveena
Why by Carly Simon
Numb ft Graace by Hayden James
In My View by Young Fathers
Woman by Joel Culpepper
Slowly by Son Lux
Song for you by Rhye
Last to leave by Louis the Child
Comic (single edit) by Siriusmo
Shut Me Down (feat Planet Giza - Planet Giza remix) by Haute
Morena by Joutro Mundo
Dont Dont do it ft Kendrick Lamar, Frank O...
2022-06-171h 55
The People BusinessEp. 14 - Scott Overvolt - A man for othersScott Overholt has trained and coached some of the world's best athletes. In this episode, he shares how his competitive spirit led him to the sport of wrestling and how personal injuries allowed him to find purpose and help live the highest quality of life through his specialized fitness system, which emphasizes quality of movement versus quantity.
2022-06-071h 04
Customer Service RevolutionBecoming a Successful CX (Customer Experience) CoachChief Revolution Officer John DiJulius of The DiJulius Group talks with Frank Favaro, one of the top Customer Experience Coaches. They discuss how after having successful careers in multiple industries by focusing on building strong relationships, Frank started his own coaching business helping others do the same. You will learn: How Frank brought customer experience and relationship building into an industry that primarily focused on being the lowest bidder How Frank helped his business grow by over 600% in a few short years How Frank burned his ships and left a well-paying job to start his own co...
2022-04-0649 min
The People BusinessEp. 13 - John Meade: Working with People in Business and AthleticsJohn Meade, President of Bell and Blaire Mechanical Contractors, joins me to share best practices from his company, coaching athletes and employees, lessons learned from his grandfather on how to work with customers, suppliers and employees and his favorite part of the business.
2022-02-0257 min
The People BusinessEp. 12 - Using Life Experiences to Help OthersMy friend and former teammate, Cleveland State assistant head wrestling coach Clint Musser joins me to discuss the current landscape of collegiate athletics, his experience as an 2 X All-American at Penn State, God doing for him, what he couldn’t do himself ,and using life experiences as an asset to help others today.
2022-01-201h 33
The People BusinessEp. 11 - Getting comfortable with the uncomfortable with Ben HattaBen Hatta is a St. Ed's state wrestling champion, Emmy-nominated film and television producer, and creator of the Netflix hit documentary Foxcatcher, the soon-to-be-released Kurt Angle documentary, and a slew of hit television shows. In this action-packed episode, Ben joins to share lessons learned from his famed father on the parent/child relationship in athletics, the making of Foxcatcher, what Angle can teach us about re-discovering our championship spirit in the face of adversity, and a new project we are working on together. Welcome to The People Business.
2021-12-161h 00
The People BusinessEp. 10 - Social Media Solutions with Shon ChristySocial media visionary Shon Christy joins me to give thanks, discuss the dos and don't of social media and how social has changed the way we connect and do business in today's fast-paced world.
2021-11-3047 min
The People BusinessEp. 9 - John Dijulius: The pandemic is a terrible thing to wasteBest-selling author and President of The Dijulius Group, John Dijulius, joins me to discuss how the pandemic has created an excellent opportunity for experience-driven companies to create an advantage over their competition and how they can become the brand customers can't live without.
2021-11-2354 min
The People BusinessEp, 8 - You Gotta Serve SomebodyWe all have to serve somebody. Today's episode is about working harder on yourself, making choices, and finding answers...through faith.
2021-11-1623 min
Wolfpack RadioFrank FavaroFrank Favaro was a member of the greatest high school wrestling team ever. Now he uses wrestling lessons and his experience in the construction industry to help others with his business ServeCentric. He talks with Mark and Chad about customer service and shares some wrestling stories.
2021-11-0933 min
The People BusinessEp. 7 - Creating an Attractive CultureJason Winkler, President of Summit Construction Company, joins me to talk about the power of authentic relationships, leadership, improvement, and how they create an attractive culture that is ALL about People
2021-11-0847 min
The People BusinessEp. 6 - It’s Not What We Do, But How We Do It!Today on The People Business, I discuss finding purpose in our work and...how it ignites passion.
2021-11-0227 min
The People BusinessEp. 5 - Gareth Vaughan: Caring about people when they're not lookingPresident and CEO of AM Higley joins me to talk about the benefits of reading and exercising, instilling and demonstrating the Higley core values, advice from his rugby coach in the UK on breaking noses, and a soon-to-be-released lifestyle brand.
2021-10-2638 min
The People BusinessEp. 4 - Upgrading Yourself To Find BalanceNotre Dame College’s head wrestling coach Sonny Marchette stops by to talk leadership, improvement and how putting focus on becoming better is more valuable than becoming best.
2021-10-1853 min
The People BusinessEp. 3 - The Power In BelievingDavid Held is a St. Ed's hall of fame wrestler, coach, and leader. He is a 2-time All-American Wrestler and former mayor of North Canton, Ohio. Listen in as he shares stories of his all-time great coaches Howard Ferguson and Mike Deanna, how they created a culture of excellence through belief and encouragement, and how you can do the same in your organization!
2021-10-1145 min
The People BusinessEp. 2 - Wasting Our TalentWe all deserve happiness. It may be packed away in some old box within, but it’s in you, and it is a gift. We all have something special that we can give this world and people who need it. It would be a sin to waste it. Let’s talk about unpacking your exceptional talent this week on The People Business.
2021-10-0535 min
The Great Love Debate with Brian HowieGLD 321 - Have Them At HelloIs your first impression always your best impression? Frank Favaro, host of "The People Business" podcast, stops by to talk about making the most of an encounter, the value of positive energy, what you can learn from strangers, the importance of body language, how to overcome introversion, and what we have learned most about ourselves over the last year!
2021-10-0449 min
The People BusinessEp. 1 - Connecting Is A ChoiceThere comes a moment where you realize it's time - to make a change, to discover a difference, to create a connection. This is that time - don't wait any longer, you want to be your best version, to share gifts with the world. And you know what it takes to get there? People. Listen in and let's start the connection.
2021-09-2919 min
The People BusinessWelcome to The People BusinessA sneak peek at what's ahead on The People Business!
2021-09-2901 min
Behind The BusinessEp. 22 - Frank Favaro, Licensed CX Coach and Founder of ServeCentricIn this episode, Frank and Nicole talk about customer service and the customer experience. Frank shares some of the industry secrets behind how companies like Chick-Fil-A create their customer experience and how others can implement some of their strategies!
2021-08-1136 min
The Victory PodcastEpisode 11: Is your sled team pulling the same direction?Sat down with friends & Canadians Frank & Vanda Favaro to discuss love & relationships. They share some great tips & advice about marriage
Vanda's award winning podcast "Tight Ends Podcast"
http://tightendspodcast.com/
Music: https://www.purple-planet.com/
2020-08-0637 min