Shows
Efficiency Engineers Podcast by PaperboxEmpowering brokers with human-centered tech [NL] - interview with Jan PeetersIn this episode our guest is Jan Peeters, CEO of Portima.Jan shares his journey from a long career in consulting to leading Portima, and how his international experiences shaped his vision on business, technology, and leadership. He explains how Portima supports Belgian brokers with IT and innovation, and why the broker channel remains a cornerstone of the insurance market.We also discuss the evolving role of the broker, the importance of human proximity and advice in a digital age, and Portima’s ambition to shift the balance to a 70-30 ratio between client focus an...
2025-09-1155 minEfficiency Engineers Podcast by PaperboxEE E23 - Does the broker still have a future: dare to invest and claim your place in the industry [NL] - Interview with Roel DruytsIn this episode of Efficiency engineers, Frederic Stallaert goes into conversation with Roel Druyts, founder and CEO of Hillewaere group and CEO of Christie’s Real Estate Belgium. He is a bussines leader with experience in acquisitions, real estate, growth and business transformation. Roel shares his view on how technology brings his employees even closer to their customers. He also tells us how strategic partnerships and technology innovation will influence the future of the insurance and real estate sector.Tune in to gain better understanding how Hillewaere has redefined the future of insurance and luxury rea...
2024-11-1240 minEfficiency Engineers Podcast by PaperboxEE E22 - The Augmented Insurer: The Insurance sector is evolving enormously [NL] - Interview with Jan Van AutreveIn this episode of Efficiency Engineers, Frederic Stallaert talks with Jan Van Autreve. He is an experienced business leader with expertise in business transformation, growth, mergers and acquisitions. Celebrated CEO of Delta Lioyd Life, NN Insurance Belgium and ParkLane Insight, among others.Jan shares his view on 'The Augmented Insurer' and gives insight in the next generation Insurance Companies where employees, business and customers come together. Tune in to gain better understanding about how the Insurer of today can transform in The Augmented Insurer of the future.Hey, it's Fred. Thanks for tuning i...
2024-09-1345 minEfficiency Engineers Podcast by PaperboxEE E21 - Paperbox CEO: The Mailroom is the Beating Heart of an Insurance Organisation. - Interview with Frederic StallaertIn this Episode of Efficiency Engineers, our own CEO Frederic Stallaert switched seats for an exclusive interview. He gives you a look behind the scenes of an Insuretech start-up. Frederic dives into the world of transformation: in his life as CEO, in Business and in the Insurance Market. Tune in to gain a better understanding about how insurtechs influence change and transformation.Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2024-09-0938 minEfficiency Engineers Podcast by PaperboxEE E20 - Special Episode: How Successfully Do InsurTechs Drive Radical Innovation in Insurance? Interview with David CleggIn this Special Episode of Efficiency Engineers, our host and CEO Frederic Stallaert takes his turn to be a guest during an interview with insurance industry expert David Clegg.Together, they dissect a critical question that's (probably) on the minds of many in the sector: Do Insurtechs drive radical innovation in insurance? How successfully or otherwise?Tune in to gain a better understanding about how insurtechs influence change and transformation within an industry that has a reputation of being change-averse.Hey, it's Fred. Thanks for tuning in to our show. Let's connect on...
2024-02-1426 minEfficiency Engineers Podcast by PaperboxEE E19 - How Shifting From A Tech to Product Perspective Created More Impact for Customers • Bjorn Vuylsteker, CPO WeGroupToday we're joined by Bjorn Vuylsteker, the co-founder and CPO of WeGroup, and a LinkedIn Top Product Management Voice. He shares how shifting his approach from a technologist's perspective to a more customer-centric product mindset made a massive impact on how it helped shape WeGroup's strategy. Bjorn further explains the value-giving initiative of conducting AI technology workshops for their customers and how it has helped open their eyes to the possibilities of innovation. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2023-12-1133 minEfficiency Engineers Podcast by PaperboxEE E18 - Strong Client Retention Is The Result of Operational Efficiency • Helen Burke, COO at TeambaseWe all know that it is easier to keep and retain clients than find and onboard new ones. Noting this fact, what must brokers focus on to achieve strong client retention? The answer won't surprise you, as it is hiding in plain sight. In this episode, Helen Burke (COO, Teambase), walks us through why operational efficiency must be a key priority for insurance broker organizations, and how focusing on this helps their customers win new business, level-up their USP (unique-selling proposition), and retain a loyal client base. Hey, it's Fred. Thanks for tuning in to ou...
2023-11-2722 minEfficiency Engineers Podcast by PaperboxEE E17 - Leading with the DNA of a Mutuality • Frederic Melle, Chief Product Officer, AMMA Insurance BelgiumWhat drives decisions within the leadership of mutual insurance companies? Seasoned industry veteran Frederic Melle gives us a glimpse into his role at AMMA, a Belgian mutuelle focused on the medical liability sector. He highlights the DNA of a mutuality versus a for-profit insurance company and how it guides them on how they define innovation, take-on such projects, and the unseen cost of "legacy" within insurance organizations. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2023-11-1332 minEfficiency Engineers Podcast by PaperboxEE E16 - After the GPT Hype: What's Next and What To Expect • Matthias Feys, CTO of ML6GPT is here and its adoption is exponentially growing. After the hype of ChatGPT's launch, what's next for the technology and what should businesses expect in the coming years? We deep dive into the frenzy of the business world trying to wrap its head around GPT's impact on how we do our day-to-day work as we know it. As business leaders, what questions should we be asking to future-proof our organizations? What topics around GPT must we be aware of to keep us from becoming obsolete? Matthias Feys, CTO of AI scale-up ML6 gives us al...
2023-10-0932 minEfficiency Engineers Podcast by PaperboxEE E15 - 2023, the year for Insurtech Challengers to take over! · Elliott Greene, Sales Director at Genasys TechnologyOn the show today, we have Elliott Green. Next to being the guy with the best haircut in the insurance industry, Elliott is sales director at Genasys Technology, a modular, cloud-based insurance solution for insurers, MGA’s and brokers. Elliott and I met a few months ago. We started talking about how most insurance companies are working with outdated systems for policy admin or claims management.These legacy systems are often holding them back to transform their business, build new products and market segments, and leverage advanced technology. Secondly, outdated processes are also hold...
2023-09-1236 minEfficiency Engineers Podcast by PaperboxEE E14 - How Belfius Insurance enables their staff to do more impactful work · Jonas Danau Product Owner AutomationThis episode showcases our first customer, Belfius Insurance, one of the leading insurance carriers in Belgium when it comes to innovation. As manager of innovation and robotics, Jonas Danau sits right in the middle of this transformation. In the episode, he shares his key takeaways from running such projects, including the one between Belfius and Paperbox. Innovation and automation should start with the customer in mind. Belfius has always been tech-savvy and curious about the opportunities of automation, robotics and AI. But it's not just about technology. The real question is: "How...
2023-07-1142 minEfficiency Engineers Podcast by PaperboxEE E13 - [NL] Hoe Zal De Samenwerking Tussen Makelaar En Machine Evolueren? Arvid De Coster, CEO WeGroupIn deze podcast spreek ik met Arvid De Coster. Ik kreeg hem eindelijk te pakken! Arvid is CEO en oprichter van één van de spannendste Insurtechs in België, WeGroup. WeGroup is een verzekerings-distributieplatform die het leven van verzekeringsmakelaars, maar ook klanten makkelijker maakt. Een tijdje terug vierde het bedrijf haar vijfjarig bestaan en ondertussen bedienen ze meer dan 2000 adviseurs over heel Europa.We bespreken twee grote onderwerpen: wat loopt er anno 2023 nog mis in de verzekeringsdistributie en welke rol zal technologie de komende jaren in deze markt spelen. Het is nu, meer dan ooit, belangrijk om de hui...
2023-04-2741 minEfficiency Engineers Podcast by PaperboxEE E12 - [NL] Kwalitatieve Groei, Wat Maakt Een Goede CEO & Internationalisering • Frederic Stallaert, CEO, PaperboxIn deze aflevering pakken we het een beetje anders aan. Frederic gaat in gesprek met twee masterstudentes Handelswetenschappen in het kader van hun masterproef ‘De rol van een CEO in een groeiend bedrijf’.Frederic deelt verschillende inzichten vanuit zijn ervaring en passie als CEO van Paperbox. Volgende topics komen aan bod:Visie achter het bedrijf PaperboxKwalitatieve groeiEigenschappen van een succesvolle CEOGrootste uitdagingen waar CEO’s vandaag de dag mee te maken hebbenRedenen voor het falen van start-upsHet overschakelen naar een externe CEOKortom, een interessante aflevering vol waardevolle inzichten voor iedereen die geïnteresseerd is in onde...
2023-04-1132 minEfficiency Engineers Podcast by PaperboxEE E11 - [NL] De Makelaardij anno 2023: Over Werknemers & het Omarmen van AI • Luc Van Antwerpen, CEO, ConcordiaKlaar om bij te leren van een topexpert in de makelaarsindustrie? In deze podcast hebben we niemand minder dan Luc Van Antwerpen, CEO bij Concordia, te gast. Luc leidt één van de grootste makelaars in België en een deel van de Ecclesia Group, de grootste verzekeringsmakelaar in Duitsland.Uit meer dan 20 jaar ervaring in de industrie leerde Luc waarom het belangrijk is om op tijd mee te zijn met technologische ontwikkelingen en hoe je van een uitdaging een opportuniteit maakt. Het is duidelijk dat de makelaardij sterk aan het evolueren is. Niet enkel een War for Talent spe...
2023-04-0437 minEfficiency Engineers Podcast by PaperboxEE E10 - [NL] De Kracht van AI in een War for Talent klimaat (voor makelaars) • Chris Govaerts, COO, Van Dessel Insurance BrokersIn onze eerste Nederlandse podcast hebben we Chris Govaerts, COO en CIO bij Van Dessel Insurance Brokers, te gast. In deze aflevering vertelt hij waarom hij voor Paperbox heeft gekozen en deelt hij zijn inzichten over waarom het implementeren van AI een goede keuze is voor verzekeraars in het huidige War for Talent klimaat. Er wordt gepraat over de grootste uitdagingen voor Belgische makelaars anno 2023, zoals het toegenomen wettelijk kader, digitalisering en de War for Talent. Vanuit zijn ervaring benadrukt Chris waarom digitaliseren binnen het makelaarslandschap zo belangrijk is en welke rol technologie speelt in het optimaliseren v...
2023-03-2433 minEfficiency Engineers Podcast by PaperboxEE E9 - Irony in Insurtech: Eye-opening Reasons Why Digital Transformation Is Taking So Long In Insurance • Gari Gono, Host, No Brown In TownGari Gono, industry veteran and podcast host, shares his perspective on why digital transformation seems to be so elusive in the insurance space. With an index of deep, insightful experiences from his personal career, he explains the unapparent problem of approaching everything through a technologist's lens, and how this can become the unexpected roadblock to move digital transformation along. This episode also captures Gari's unfiltered wisdom as he talks about his journey climbing the corporate ladder as a Black person, its challenges, and how he encourages conversations about racial diversity in the workplace through his podcast, "No Br...
2023-01-3044 minEfficiency Engineers Podcast by PaperboxEE E8 - AI In Insurance: Is An Inflection Point Coming Where Computers Replace Humans? • David King, Founder, Artificial.ioA.I. has taken centerstage in recent months and no industry was spared of its buzz. People in insurance are now asking - how will our future look like with mass adoption of this technology? David King, founder of Artificial.io goes on a deep-dive sparring session with our CEO Fred, tackling why and how AI use cases in insurance will upend many systems, and when. Can a human still beat a computer in underwriting today? Or have the tables already turned wherein a computer can already replace a human? Is an inflection point imminent? Find out what these bu...
2023-01-1936 minEfficiency Engineers Podcast by PaperboxEE E7 - Why Every Company Should Be A Media Company • Michael Waitze CEO Michael Waitze Media and Host of Asia InsurTech PodcastWith listeners in almost 200 countries around the world, Michael Waitze is a master at building communities of engaged audiences through the shows he hosts and the content he produces. In this episode, he explains why it is imperative for every company - no matter what industry you are in - to dominate your narrative and become your own media company. Michael also lends his wisdom on the right approach to growing in the space, which requires patience, consistency, and tenacity in order to succeed. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on L...
2022-12-1550 minEfficiency Engineers Podcast by PaperboxEE E6 - Why AI Should Be Part of Your Company's Future Roadmap • Nicolas Deruytter, CEO Skyhaus GroupBeyond just being a buzzword in tech, Artificial Intelligence (AI) is impacting our world in more ways than ever before. This episode taps into the wisdom of Nicolas Deruytter, CEO of the Skyhaus group, who is at the forefront of the AI scene in Europe. He lends rich insights about how he built his company from scratch to more than 150 employees and counting, and shares his views on the world's path to transformative AI, the commoditisation of technology, and historical success as the main blockers to innovation.Hey, it's Fred. Thanks for tuning in to our show. L...
2022-12-0625 minEfficiency Engineers Podcast by PaperboxEE E5 - Matchmaking on Steroids for Insurance Incumbents, Insurtechs and Investors • Manjit Rana, Founder of Insurtech ScoutsSerial entrepreneur Manjit Rana is out to solve the matchmaking and networking problem in the insurance industry through his platform Insurtech Scouts. In this episode, we delve into his tried-and-tested principles of how to build robust early-stage startups; unpack the mental barriers that block innovation in the industry; and the inspiration behind creating the "LinkedIn on Steroids" for the insurance space. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-11-2857 minEfficiency Engineers Podcast by PaperboxEE E4 - How To Prepare Brokers for the Millennial Customer • Frank Gheysen, Managing Director of Piette & PartnersIf you're not preparing for the millennial customer, you're doomed. Drawing from his vast industry experience, from working with Allianz to becoming the Managing Director of Belgium-based Piette & Partners, Frank Gheysen emphasises why it matters to be a future-focused insurance organisation. In this episode, he talks about the fundamental reasons why the industry is slow to move, and what it takes to prepare a company for the next generation of customers in the market. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-11-2138 minEfficiency Engineers Podcast by PaperboxEE E3 - How We Think About "Ecosystem" In Insurance Is All Wrong and What It's Really About • Chris Kay, Director General Insurance fintechOSEcosystem has become a buzzword in the insurance industry, but it seems to have lost its real meaning due to overuse and misuse. Chris Kay, current Director General Insurance for fintechOS passionately elucidates on how the true essence of "Ecosystem" eroded through the years; what it really means and why it matters, and what it can do for insurance players, stakeholders, and customers once understood with clarity. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-11-0531 minEfficiency Engineers Podcast by PaperboxEE E2 - Disrupting Delegated Authority through Digitalisation • Clare Knight CEO DA-X"What if we just had one place that was just the system of truth from a business perspective?" From outdated processes to brokers acting as postboxes -- Delegated Authority is swamped with issues that the insurance industry has seemingly turned a blind eye on. With much fire and passion, Clare Knight (CEO of DA-X) unpacks these problems and shares how they tackle them head-on as they move to disrupt Delegated Authority through digitalisation.Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-11-0439 minEfficiency Engineers Podcast by PaperboxEE E1 - Leading with Transparency In An Industry Plagued By Ambiguity • Mark Costello, CEO Hubb InsuranceHow long have customers been kept in the dark when it comes to processes in the insurance industry? Our pilot episode puts the spotlight on how one Insurtech leader is battling the norm of ambiguity plaguing the insurance industry and what their team at Hubb Insurance is doing to change the narrative forever. Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-11-0326 minEfficiency Engineers Podcast by PaperboxEfficiency Engineers Podcast TrailerWelcome to the Efficiency Engineers Podcast, where we ask: "Is there a better way?"We interview leaders, executives, and founders within the insurance space that challenge the industry's notorious reputation of being slow-to-change and inefficient.Hey, it's Fred. Thanks for tuning in to our show. Let's connect on LinkedIn! 🤝
2022-09-1402 min
The WolfcastEP 27 - Frederic Stallaert - co-Founder at Paperbox.ai - Disruption Leads to InterruptionThe Wolfcast was joined by Frederic Stallaert, a co-Founder of Paperbox.ai. Paperbox employs artificial intelligence to automate the processing of emails and documents from physical and digital mailboxes.
Some of the topics that Frederic covered:
His passion for AI
Writing a Master’s thesis on Machine Learning
Risk taking in general
Building Paperbox.ai
The importance of partnerships
Making technology accessible and affordable to create more impact
Branding and marketing saliency
Paperbox’s vision for the future
Some of the other titles we considered for this episode:
The Unicorn Capital of Belgium
How Soft...
2022-06-2533 min