Shows
The Magnifique PodcastEpisode 30 - St.Louis' Fashion History; From FurTopia to the Shoe Manufacturing BoomOn this episode, we discuss St.Louis' fashion history. Did you know that George Warren Brown influenced the industry of shoe manufacturing to briefly migrate inland into the midwest for over 3 decades? SourcesPersonal LinksSupport the show
2026-01-3045 min
The Purpose PivotThe Herban Alchemist’s Guide to Purpose, Energy, and Modern Leadership: How a Multi-Disciplinary Healer Helps High Achievers Rebuild Their Energy and DirectionAs conversations about leadership and well-being continue to evolve, many high-achievers are confronting a familiar tension: they’re excelling publicly while quietly running on empty. Energy is both one of the most valuable—and most depleted—resources for many balancing ambition, impact, and personal purpose. At the same time, interest in holistic and integrative healing is surging, with more people looking beyond conventional medicine for approaches that honor the whole person.Against this backdrop, the conversation shifts toward deeper questions: how do leaders protect their alignment and energy in a world of constant connectedness? And what practices allow...
2025-11-1838 min
CX Unplugged027 - CX from a Decision Makers POVWhen does persistence in sales turn into pressure? In today’s fast-paced, tech-driven world, sales professionals are constantly navigating the fine line between effective follow-up and overwhelming their prospects. In this thought-provoking episode of CX Unplugged, host Gabrielle Gonzalez sits down with Seanne Spangenburg https://www.linkedin.com/in/seannespangenburgcam94889512/ to unpack the real dynamics between salespeople and decision-makers—where intentions to connect often clash with the need for boundaries and balance.Gabrielle and Seanne take a closer look at how personalization, empathy, and technology intersect to shape modern customer experience. From the rise of “ghosting” in sales to the c...
2025-10-2127 minCX Unplugged026 - The difference Between CS and CXWhat truly sets successful companies apart isn’t just good customer service — it’s a well-crafted customer experience. In this episode of CX Unplugged, host Gabrielle Gonzalez breaks down the key distinctions between these two often-confused concepts and explains why understanding them can make or break your business.From the moment a customer first interacts with your brand to the final step of their journey, every touchpoint shapes perception, loyalty, and long-term success. Gabrielle explores how companies that prioritize customer experience not only build stronger relationships but also see greater profitability and retention. She also highlights how employee satisf...
2025-10-0714 minCX Unplugged025 - What You Talkin' Bout? Why Your Organization Needs A Common Service LanguageWhen organizations lack a shared service language, the result can be chaos: misunderstandings, frustration, and costly errors. Without clear communication, even the most well-intentioned teams struggle to deliver the experiences customers deserve. In this episode of CX Unplugged, host Gabrielle Gonzalez unpacks the challenges caused by these gaps and reveals how a unified approach can transform both internal collaboration and customer satisfaction.Gabrielle shares practical strategies, insightful stories, and proven approaches that highlight the power of speaking the same “service language.” Whether you’re leading a multifamily operation or managing a customer-facing team in any industry, you’ll discover...
2025-09-2310 minCX Unplugged024 - Satisfacts Report- Why Customer Experience is the Game-Changer in Business SuccessCustomer experience isn’t just a nice-to-have—it’s a business powerhouse. In this episode of CX Unplugged, host Gabrielle Gonzalez uncovers the eye-opening data and real-world stories that prove just how much CX impacts the bottom line. From boosting customer loyalty to outperforming competitors by nearly 80% on the S&P 500, the numbers don’t lie: customer experience pays off in measurable ways.But it’s not just about data—it’s about people. Gabrielle shares her passion for genuine care, the importance of hiring with empathy, and the value of human connection in today’s competitive landscape. Whether you’re i...
2025-09-1532 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Great Connelly Early 1st Impression; 11 Ks in MLB DebutThe Red Sox (81-65) won their 3rd in a row with a 6-0 victory over the Athletics Tuesday night at Sutter Health Park in Sacramento, California. With Tuesday night's victory, the Red Sox clinched the series win (3-2 on Trip) with 1 more to go and move to 16 games above .500 for the 2nd time this season. It's the Sox 81st win of the season which matches last year's season total. -----Early Gets the Call: Connelly Early impressed in notching the win in his Major League debut. He worked 5 scoreless innings and tied a franchise record with 1...
2025-09-1021 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Payton Tolle ROUGHED UP & Red Sox Trip Starts with Loss in the DesertThe Red Sox (78-64) opened up their 6-game road trip with a 10-5 loss to the Arizona Diamondbacks at Chase Field in Phoenix, Arizona. The loss snapped the Red Sox season-high 4-game road winning streak. The Red Sox fall to 4.5 games behind the Blue Jays for 1st-place in the AL East. The Blue Jays took the opener from the Yankees in the Bronx Friday night, and the Red Sox remain a half game behind the Yankees for the top AL Wild Card spot. -----Sox at the Dish: The Red Sox managed only 1 run over the 1s...
2025-09-0620 min
The Magnifique PodcastEpisode 29 - Celebrating Fashion Illustrations and What Have YouFashion illustrations, caricatures, and fashion plates formed the backbone of fashion advertising before photography dominated the industry. These artistic expressions showcase the evolution of how fashion was communicated and marketed to audiences throughout history.Email us at magnifiquepod@gmail.com with suggestions for future episodes. Follow our links and social media to see examples of historical fashion illustrations from artists like Paul Iribe and George Barbier.Support the show
2025-09-0134 minCX Unplugged023 - The Intersection of Passion and Data in Customer ExperienceWhen was the last time you felt truly valued as a customer? In today’s fast-paced, highly competitive world, customer experience isn’t just a buzzword—it’s the heartbeat of long-term business success. Companies that prioritize genuine care and human connection are not only winning hearts but also achieving remarkable financial results.In this episode of CX Unplugged, host Gabrielle Gonzalez unpacks why customer experience should be at the center of every business strategy, especially in multifamily operations. With powerful stories, data-driven insights, and her own passion for customer care, Gabrielle reveals how empathy, authenticity, and strategic investme...
2025-08-2614 min
The Magnifique PodcastEpisode 28 - Vivienne Westwood: Punk Queen and Fashion IconVivienne Westwood transformed from a primary school teacher to punk fashion pioneer, creating iconic designs that challenged societal norms while drawing inspiration from historical costumes and art. Her journey from outsider to Dame showcases how she revolutionized fashion through provocative designs and political activism, leaving an indelible mark on the industry.Not me providing a bibliography, find my sources used here : Vivienne Westwood Links Gabrielle’s social media links: LINK Support the show
2025-08-1827 minCX Unplugged022 - From Bought to Earned: Transforming Your Prospect StrategyWhat if the Golden Rule isn’t enough? In this mini-episode of CX Unplugged, Gabrielle Gonzalez challenges one of the oldest philosophies in human interaction. Instead of treating others the way you want to be treated, what if you treated them the way they want to be treated? This subtle but powerful shift can transform how we connect—with residents, prospects, colleagues, and clients.Through relatable stories and actionable tips, Gabrielle explores how active listening, personalization, and empathy can elevate customer experience strategies and strengthen relationships. Whether you’re closing a lease, resolving a complaint, or winning over a new...
2025-08-1208 min
Rooms with Ronald064 - From Lobby Smells to Leasing Spells: A CX Deep DiveWhat if your leasing process left a lasting emotional impression—not just a signed lease? In this insightful episode of Rooms with Ronald, host Ronald Harrington sits down with Gabrielle Gonzalez https://www.linkedin.com/in/gabrielle-gonzalez-96312315/, VP of Customer Experience and host of CX Unplugged, to explore how customer service in leasing can go from transactional to transformational.From the moment a prospect walks in, every interaction carries weight. Gabrielle shares her expert perspective on why first impressions matter, how to balance automation with authenticity, and what it really means to connect with people in a fast-paced, te...
2025-08-0737 min
The Magnifique PodcastEpisode 27 - The Fashion Industry Explained: From Manufacturers to ModelsThe fashion industry is a complex ecosystem encompassing everything from design and manufacturing to marketing and retail, with a current estimated global value of $35.2 trillion. We explore the structure, evolution, and key players that transform clothing into a worldwide cultural and economic force. Encyclopedia Link: LINKGabrielle's Social Media Link: LINKSupport the show
2025-08-0432 minCX Unplugged021 - The Human Element: Enhancing Maintenance Through Customer ServiceIn an industry rapidly shaped by technology, what remains non-negotiable? The human touch. In this thought-provoking episode of CX Unplugged, Gabrielle Gonzalez is joined by Paul Rhodes to explore why human interaction still matters—especially in maintenance. While automation and AI are transforming operations, your residents still value empathy, clear communication, and trust—qualities only a well-trained, people-first team can provide.This conversation goes deep into the evolving responsibilities of maintenance teams and how equipping them with both technical skills and customer service know-how is key to elevating the entire resident experience. From conflict resolution to proactive planning, this...
2025-07-2947 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: An Extra-Inning Win on the Road; That's a 1st for the '25 SoxThe Red Sox (55-49) finished up their 6-game road trip out of the all-star break with a 9-8, 11-inning victory over the Phillies Wednesday night at Citizens Bank Park. The Sox finished 2-4 on their trip and had to win the finale in Chicago on Sunday and the finale in Philly Wednesday night to avoid series sweeps. Carlos Narvaez broke a 7-7 tie with a 2-run Home Run in the top of the 11th. Brennan Bernardino got the final out in the 11th inning to close the door on the Phillies. It's the 1st win in extra-innings (1-7) on the...
2025-07-2426 min
The Magnifique PodcastEpisode 26 - The Rise, Fall, and Evolution of NYC's Garment DistrictThe Garment District in New York City undergoes a fascinating transformation from its origins as a red-light district known as "The Tenderloin" to becoming the epicenter of American fashion manufacturing and design. We explore how this neighborhood shaped the American fashion industry through crisis, innovation, and cultural shifts.My links : https://linktr.ee/magnifiquepodSupport the show
2025-07-2141 minCX Unplugged020 - One Star, Five Topics: Breaking Down a Brutal ReviewWhat can a one-star review teach us about customer experience in multifamily housing? In this raw and revealing episode of CX Unplugged, host Gabrielle Gonzalez unpacks a scathing resident review—not as a rant, but as a roadmap to the real issues that too often go ignored.From maintenance accountability to the emotional weight of security deposit deductions, Gabrielle breaks down what property managers can learn when residents speak out. This isn’t about finger-pointing—it’s about listening, learning, and leading with empathy. If you’ve ever wrestled with the gray areas of move-out charges or wondered how small...
2025-07-0820 min
The Magnifique PodcastEpisode 25 - Fashion's Political Battleground: The Zoot Suit StoryThe Zoot Suit represents a powerful intersection of fashion, cultural identity, and political resistance in American history. From its origins in Harlem to its role in the 1943 riots, this distinctive garment tells a complex story of self-expression, racial tension, and the criminalization of style.Sources;WikipediaSmithsonian MagPBS National WWII Museum LA TimesSupport the show
2025-07-0726 minCX Unplugged019 - From Classroom to Community: Lessons in CXWhat does it really take to grow in the multifamily industry—and why does it often start with a wrench in your hand? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Geremiah Gonzalez https://www.linkedin.com/in/geremiah-gonzalez-cam-a5717bb7?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BIhGsQ3cxQ6qFLkOLggYoKQ%3D%3D , Community Director at Weidner Apartment Homes, to unpack his unique journey from maintenance technician to customer experience leader.Geremiah shares candid lessons from the field, reflecting on how hands-on experience shaped his understanding of resident satisfaction, empathy, an...
2025-06-1736 minCX Unplugged018 - From Data to Doorstep: Turning Resident Feedback Into ActionWhat do residents really want—and are we listening closely enough? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Katie Ritter and Jake Hughes from Wide Whale to unpack the insights behind the latest Voice of Resident Report. It’s more than data; it’s a wake-up call for multifamily property operators to tune into what residents are clearly expressing—through reviews, renewals, and real-time feedback.From speed of service to cleanliness, and the evolving role of management in the resident journey, this conversation challenges conventional thinking. Whether you're in operations, leasing, or customer service...
2025-06-0351 minCX Unplugged017 - What's in a Word?Sometimes the most dangerous customer feedback is just one word: fine. In this flavorful episode of CX Unplugged, host Gabrielle Gonzalez brings the heat from the restaurant table to the boardroom, unpacking how a so-so response often signals a silent problem.Gabrielle shares a personal story that reveals how businesses can miss powerful improvement opportunities by accepting vague or lukewarm feedback. Whether you’re in hospitality, multifamily, or any service industry, this episode challenges you to stop settling for “fine” and start listening for what your customers aren’t saying. Spoiler alert: “fine” is rarely a compliment—it’s often a sign y...
2025-05-2012 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST- Bats Support Garrett Crochet's Terrific Performance vs. RoyalsThe Red Sox evened up their series in Kansas City Saturday night with a 10-1 victory over the Royals at Kauffman Stadium. The Red Sox collected 14 Hits (5 extra-base hits) and scored 3 runs in 3 different innings in the win. The Sox have won 3 of 4 and will go for the series win on Sunday. The Red Sox had 5 different hitters with multi-hit games. -----Trevor Needed That: Trevor Story came to the plate in the 7th inning having struck out in each of his 1st 3 at-bats. Story delivered a huge 2-out, 3-run Home Run to put the Red...
2025-05-1123 minCX Unplugged016 - Leading the Charge: How Boundaries and Recovery Shape Exceptional CX with Shanenn BryantWhat if leadership wasn’t just about driving outcomes, but about modeling well-being, balance, and intentional connection? In this episode of CX Unplugged, host Gabrielle Gonzalez welcomes Shanenn Bryant, https://www.linkedin.com/in/shanenn-bryant/ pattern transformation expert and coach, to explore how the customer experience is shaped by the internal culture we create—starting at the top.Shanenn challenges the conventional definition of “customer” and invites us to see every interaction—internal and external—as a CX opportunity. From setting boundaries to supporting stress recovery, Shanenn delivers thought-provoking insights for leaders who want to build thriving teams that deliver...
2025-05-0633 minCX Unplugged015 - Lessons Learned Series Episode #4What does it really take to grow in the multifamily industry? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jeremy Milton https://www.linkedin.com/in/jjmilton?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BceoOk5SbQDGjcvBET6WI8A%3D%3D , Head of Multifamily Operations at West Shore https://west-shore.com/ , to unpack the real lessons behind leadership, learning, and letting go of perfection.Jeremy reflects on over 15 years in the field—mistakes and all—to offer a refreshingly honest look at how early missteps shaped his approach to operations, team cult...
2025-04-1530 minCX Unplugged014 - Lessons Learned #3: The Power of Mentorship and Emotional Intelligence with Tara SamuelsWhat if your biggest mistakes became your greatest lessons? CX Unplugged brings you another compelling conversation as host Gabrielle Gonzalez sits down with Tara Samuels https://www.linkedin.com/in/themultifamilymentormatchmaker/ , founder and CEO of Multifamily Mentor Matchmaking. Tara opens up about her journey in the multifamily industry, sharing how mentorship, emotional intelligence, and vulnerability shaped her career.From overcoming setbacks to building strong professional relationships, Tara offers valuable insights on self-advocacy, networking, and the importance of lifelong learning. If you're looking for career advice rooted in real-world experience, this episode is packed with wisdom to...
2025-04-0127 minCX Unplugged013 - Lessons Learned #2 – Turning Career Missteps into Growth with Amanda MaclinWhat if your biggest mistakes became your greatest lessons? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Amanda Maclin https://www.linkedin.com/in/amaclin?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BnPp1WU5HRjOSqr0bDwA2wg%3D%3D, a multifamily industry leader, to discuss the career missteps that shaped her journey. From learning the power of integrity to mastering effective communication, Amanda shares the pivotal moments that transformed her approach to leadership and professional growth.Expect candid stories, practical wisdom, and valuable insights on investing in the right...
2025-03-1829 minCX Unplugged012 - Lessons Learned Episode 1Success in the multifamily industry doesn’t come without its share of challenges. In this episode of CX Unplugged, host Gabrielle Gonzalez takes a reflective look at her career journey, sharing the lessons she’s learned along the way. From early mistakes to hard-earned wisdom, she unpacks how accountability, perspective, and continuous learning play a crucial role in long-term success.Through personal stories and industry insights, Gabrielle sheds light on the importance of "inspecting what you expect" and how understanding different viewpoints can lead to better decision-making. Whether you're new to the industry or a seasoned professional, this epis...
2025-03-0411 minCX Unplugged011 - Building Customer Relationships with Matt BeauchampCustomer experience isn’t just about serving end users—it’s about every interaction you have, from clients to colleagues and beyond. In this episode of CX Unplugged, host Gabrielle Gonzalez and guest Matt Beauchamp https://www.linkedin.com/in/matt-beauchamp/ of R.A.S.K. https://www.raskcorp.com/ redefine the concept of "customer" and explore how networking, trust-building, and communication play a crucial role in long-term business success.Matt shares insightful strategies for making strong first impressions, setting the right tone in meetings, and maintaining meaningful connections. If you want to enhance your professional relationships and build...
2025-02-2523 min
Heal Thy Self EspanolTodo sobre la glándula pineal y cuidado de la boca | Heal Thy Self con Dr. G #42Bomba de conocimiento: Uno de los órganos más importantes del cuerpo, la glándula pineal. Reseña de producto: Los mejores y peores enjuagues bucales antisépticos. Invitada especial: Dra. Gabrielle Lyon ( / drgabriellelyon ) La Dra. Gabrielle Lyon es una médica de medicina funcional especializada en Medicina Centrada en el Músculo. Este enfoque se basa en el órgano más grande del cuerpo, el músculo esquelético, como clave para la longevidad. Combina la medicina basada en evidencia con la ciencia más avanzada para restaurar el metabolismo, equilibrar las hormonas y optimizar la composición corporal, con...
2025-02-1457 min
The Magnifique PodcastEpisode 23 - Fashion Week Unveiled: The Evolution of a Global PhenomenonThis episode takes a deep dive into the captivating history and dynamics of Fashion Week, exploring its evolution from exclusive shows in the 19th century to its modern global presence. We discuss the origins, the role of influencers, and the ongoing challenges of exclusivity within the fashion industry. • Overview of Fashion Week origins and evolution • Influence of the Industrial Revolution on fashion • The role of Charles Frederick Worth in establishing fashion shows • The significance of Press Week in the U.S. and the birth of New York Fashion Week • The exclusivity and social dynamics of Fashion Week...
2025-02-0139 min
The Magnifique PodcastEpisode 24 - The Man Behind the Icon: Yves Saint LaurentYves Saint Laurent redefined women's fashion, pioneering designs that empowered women through self-expression and autonomy. Celebrated for his innovative spirit and ability to merge art with fashion, his legacy continues to influence the industry today.• Exploration of Yves Saint Laurent's early life and influences • Transition from Dior to establishing YSL • Significant contributions to women's fashion, including trousers and tuxedo jackets • Impact of his work on feminism and fashion accessibility • Investigation of his fragrance line and its connection to his fashion work • Personal struggles with addiction and their influence on his career • Lasting legacy and c...
2025-02-0130 minCX Unplugged010 - Let's Start New Conversations with FORD | CX UnpluggedBuilding genuine connections can feel overwhelming, especially in fast-paced environments like the multifamily industry. But what if there was a simple framework to help you navigate conversations with ease and confidence? In this episode of CX Unplugged, host Gabrielle Gonzalez introduces the Ford technique—an intuitive approach to building rapport and engaging in meaningful conversations.Discover how this powerful tool can enhance your customer experience skills, strengthen your professional relationships, and even uncover new opportunities for personal growth. Gabrielle also challenges listeners to reflect on their own dreams and aspirations while fostering connections with clients and colleagues al...
2025-01-2807 min
The Magnifique PodcastEpisode 21 - Tiffany & Co: A Story of Creative Legends and Cultural WavesIn our latest episode, we spotlight the creative geniuses who shaped Tiffany & Co.'s enduring legacy. Meet George Kuntz, the gem enthusiast who brought semi-precious gemstones into the limelight, and John Schlumberger, whose nature-inspired designs became iconic. Delve into the cultural phenomenon of Tiffany & Co., with iconic film moments and celebrity collaborations that highlight its timeless allure. From the glitz of Hollywood to modern fashion collaborations, learn how Tiffany balances classic elegance with contemporary trends, leaving an indelible mark on pop culture. Join us for a fascinating exploration of luxury, creativity, and cultural influence.Follow my links...
2025-01-0141 min
The Magnifique PodcastEpisode 22 - Fragrance Chronicles: Perfume Through the AgesPerfume encompasses a rich tapestry of cultural significance, tracing its origins from ancient civilizations to modern practices. This episode delves into how fragrance has evolved, intertwining with societal shifts, cultural rituals, and personal identity, while uncovering its transformative history across diverse eras.Follow my links! https://linktr.ee/magnifiquepodSupport the show
2025-01-0141 minCX Unplugged009 - Managing CX Across Business VerticalsNavigating Customer Experience Across Business Verticals with Kristin Hornberger
Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader who is blazing trails in healthcare real estate.
In this episode of CX Unplugged on the Multifamily Media Network, Gabrielle Gonzalez engages in a powerful conversation with Kristin Hornberger, the 2024 Indy Crew President and Director of Marketing at Cornerstone Companies. With over 11 million square feet of healthcare real estate spanning 25 states, Kristin shares the obstacles, strategies, and tools that define customer experience in the healthcare real estate space.
Key To...
2024-12-1928 minCX Unplugged008 - Is Your Price Too Low??? | CX UnpluggedCX Unplugged | Pricing Pitfalls & Lessons from Spirit Airlines
Welcome to another episode of CX Unplugged, a Multifamily Media Network podcast. I’m your host Gabrielle Gonzalez, and today’s episode covers pricing strategies in multifamily management with a surprising lesson from Spirit Airlines’ recent bankruptcy.
Pricing — it’s always on our minds. But here’s the twist: sometimes, being too low can work against you.
The Spirit Airlines Effect
Spirit Airlines built its brand on ultra-low prices. But for many of us, $49 flights felt too good to be true — raising questions about the value and sustainability of the offer. And now, Spiri...
2024-12-1007 minCX Unplugged007 - Generation Z on Customer ExperienceGen Z Insights on Customer Experience: What Multifamily Leaders Need to Know
Are we truly connecting with the next generation of renters? Hear straight from Gen Z what they value in customer experience — and where we’re missing the mark.
In this episode of CX Unplugged, host Gabrielle Gonzales explores customer experience through the eyes of Gen Z, featuring an insightful roundtable discussion with Jodi Rogers, an academic leader in property management, and his students.
This episode demonstrates how generational differences shape customer experience expectations. From the importance of authenticity and trust to the frustrations of inconsistent communication, these stud...
2024-12-0536 min
The Streets of Our Lives13 | Guidance Grove: Stop trying to “fix” anxiety with therapist Gaby GonzalezEver feel frustrated when you’re told to “just take a deep breath” or “calm down” when anxiety arises? What if the key isn’t to fix anxiety, but to connect with it in a meaningful way?In this episode of the Guidance Grove series, we speak to licensed therapist, Gabrielle Gonzalez, to explore an approach that doesn’t seek to erase anxiety but instead embraces it with wisdom and compassion.EPISODE HIGHLIGHTS:Discover why traditional advice like “take a deep breath” may miss the point for anxious individuals.Learn about the concept of “connection over corr...
2024-12-0545 min
The Magnifique PodcastEpisode 19 - Inside the Life and Legacy of Marilyn MonroeMarilyn Monroe, a name synonymous with glamour and allure, was a woman of extraordinary resilience and complexity. Ever wondered about the real story behind the icon? On this episode of Magnifique, we promise to uncover the intricate layers of Marilyn's life—from her tough upbringing as Norma Jean Mortensen in foster care to her tumultuous relationships and her influence on fashion and culture.Find me on socials: https://linktr.ee/magnifiquepodSupport the show
2024-12-0230 min
The Magnifique PodcastEpisode 20 - Icons of Innovation Inside Louis Vuitton's Creative EvolutionUnlock the secrets behind one of the world's most iconic luxury brands, Louis Vuitton, as we journey through its rich history and groundbreaking innovations. Discover how his flat-top trunk revolutionized travel and set the foundation for a brand.Follow my links
2024-12-0229 minCX Unplugged006 - 10 Ways to Elevate the Prospect & Resident Experience | CX Unplugged10 Game-Changing Tips to Elevate Resident Experiences | CX Unplugged
“What if your resident experiences could stand out, spark joy, and foster community? These 10 actionable tips will change the way you approach property management!”
In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Brianna Fritts, Resident Hospitality Manager at Thompson Thrift, to unpack 10 powerful strategies that elevate the future and current resident experience at multifamily properties.
From interactive tours to unforgettable resident events, Brianna shares insights from her industry journey, starting in student housing and evolving into multifamily excellence. Discover creative approaches like celebrating resident birthdays, sparking friendly comp...
2024-11-1949 minCX Unplugged005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX UnpluggedThe Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management
Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading experts in multifamily customer experience!
In this episode of CX Unplugged, brought to you by the Multifamily Media Network, host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights...
2024-11-1447 min
The Magnifique PodcastEpisode 18 - Denim Dreams: A Deep Dive Into the History of DenimFrom the historical roots of indigo dye to the eco-friendly innovations of 3D printed denim, this episode shines a spotlight on denim’s evolution and its cultural significance. Discover how brands like Wrangler, Primark, and Digidenim are leading the charge in sustainable fashion, and join me on my personal adventure to find the perfect pair of jeans. Follow our links! https://linktr.ee/magnifiquepodSupport the show
2024-09-1625 minCX Unplugged004 - Words of Wisdom From an Industry Veteran | CX UnpluggedElevating Multifamily Success by Focusing on Employees as Customers | Featuring Jennifer Nevitt
What happens when you treat your employees like customers? Multifamily veteran Jennifer Nevitt shares how this mindset drives bottom-line success, even in challenging times.
In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jennifer Nevitt, CEO of Bel Canto Asset Growth Fund and 42 LLC, for an insightful conversation on how focusing on employees as your primary customers can transform your multifamily assets. Jennifer draws from her 42-year career and highlights how front-line teams are key to improving the bottom line, especially during tough market...
2024-09-1028 min
The Magnifique PodcastEpisode 17 - Scents of Empowerment: The Magic of Kayali Perfumes and Mona KattanCan a scent transport you back to a cherished memory or inspire a new chapter in your life? The heart of this episode is dedicated to the mesmerizing world of Kayali, the perfume brand founded by the dynamic Kattan sisters, Huda and Mona. We’ll explore the development of their most popular scents—Vanilla 28, Citrus 08, and Musk 12—and Mona Kattan’s heartfelt journey from co-founding Huda Beauty to crafting perfumes inspired by her Middle Eastern roots. Follow our links ! https://linktr.ee/magnifiquepodSupport the show
2024-09-0928 minCX Unplugged003 - Be a Resident Advocate not an Adversary | CX UnpluggedElevate Your Multifamily Customer Experience: Be an Advocate, Not an Adversary!
Hey, Multifamily Leaders – Gabrielle Gonzalez here, ready to inspire your day with some practical tips for delivering exceptional customer experiences.
In today's episode, let’s discuss a critical mindset shift — transforming from a customer adversary to a customer advocate. We all know the importance of policies, procedures, and lease agreements. But here's the real game-changer: how we engage with our residents and enforce these rules can make or break the resident relationship!
This session includes real-world examples, from managing parking mishaps to handling late rent, and even how to app...
2024-09-0310 min
The Magnifique PodcastEpisode 16 - Athleisure's Ascendancy: Fashion, Function, and the Future we traverse the stylish timeline of athleisure, from its sporty beginnings in the late 19th century to its current fashion dominance. Athleisure haters and lovers alike will appreciate our nostalgic nod to pioneering designers like Jean Patou and Coco Chanel, and the game-changing inventions like the rubber-bottomed tennis shoe and Lacoste's polo shirt. Fast forward to the present day, and we cover how the pandemic, social media, and celebrity culture have solidified athleisure as a wardrobe essential. Don't miss my reluctantly appreciative take on athleisure's strides toward sustainability and inclusivity, even if I still claim the title of its b...
2024-09-0234 minCX Unplugged002- A New Way to Define "Customer" - CX UnpluggedEver wondered how the top professionals in multifamily achieve lasting success?
It's all about delivering value; today, we're diving deep into what that means.
In this episode of CX Unplugged, Gabrielle Gonzalez explores the essence of service in the multifamily industry, drawing on insights from Ron Kaufman’s definition: “Service is taking action that creates value for someone else.”
We’ll hear from industry leaders who’ve mastered customer-centric strategies, driving their success across various segments.
But it's not all about...
2024-08-3132 minCX Unplugged002 - Multigenerational Perspectives on an Award Winning Culture - CX UnpluggedBuilding an Award-Winning Culture Across Generations | CX Unplugged with Gabrielle Gonzalez
and guests Sam Stahl and Jace Everling
What happens when a seasoned boomer and a dynamic Gen Z come together? They create an award-winning culture that transforms a company! Ready to learn how?
Welcome back to CX Unplugged, a Multifamily Media Network podcast! I’m your host, Gabrielle Gonzalez, and today’s episode is about synergy, culture, and leadership. We’re thrilled to have Sam Stahl, a veteran in the multifamily maintenance industry at the top of his game, and Jace Everling, an up-and-coming leader with a fresh take o...
2024-08-2733 minCX Unplugged001 | A New Way to Define "Customer" | CX UnpluggedHey there! Gabrielle Gonzalez here—after 20 years in the multifamily industry, I've discovered something crucial: our customers are so much more than just residents.
Want to know who else makes the list?
In this debut episode of CX Unplugged, I discuss what "service" truly means in the multifamily space.
Inspired by Ron Kaufman's definition—taking action that creates value for someone else—I challenge the traditional view of the customer as just the resident.
Instead, I explore a broader spectr...
2024-08-2208 min
The Magnifique PodcastEpisode 15 - Anna Wintour: The Legend, The Discipline, and The Future of VogueAnna Wintour's influence in the fashion world is nothing short of legendary. This episode uncovers her groundbreaking editorial decisions, like the iconic moment when jeans first graced the cover of Vogue, and how she propelled 90s supermodels to stardom. We'll delve into her rigorous personal and professional discipline, her impactful management style, and her substantial legacy, including the renaming of the Met's Arts Costume Institute in her honor. We'll also discuss the controversies she's faced and her strides towards fostering diversity within Vogue. With whispers of her retirement in the air, we'll speculate on who might fill her formidable...
2024-08-1929 min
The Magnifique PodcastEpisode 14 - Unveiling Gilded Age Glamour: Fashion, Industry, and InequalityFashion aficionados, brace yourselves! We'll take you on a sartorial voyage through the intricate layers and conservative trends of Gilded Age women's fashion. From shifts and corsets to bustles and hoops, understand how these garments shaped perceptions while hiding the wearer's true identity. We'll travel through the decades, exploring the changes from the first bustle style of the 1870s to the practical bicycling costumes of the 1890s. Discover the social dynamics of old and new money billionaires and how their fashion choices reflected their societal status. This episode promises a captivating blend of historical insights and fashion evolution that...
2024-08-1233 min
The Magnifique PodcastEpisode 13 - "I Know Victoria's Secret"...WELCOME BACK TO MAGNIFIQUE! So glad to have you back! Today we discuss all things Victoria's Secret. Roy Raymond founded this company with the intention of spoiling his wife, only later selling it to Les Wexner who saw the brand through many a controversy. Join us to discuss the company's conception, the iconic fashion shows, and everything in between! Follow our links: https://linktr.ee/magnifiquepodSupport the show
2024-08-0525 minThe Magnifique PodcastEpisode 12 - Did The Met Gala Start A Revolution?Today we discuss the Met Gala. Going through the history of the Met Gala's conception, the best and worst dress, as well as recent controversy surrounding the Met Gala. Digging deep into the internets latest movement "Blockout 2024"Follow our links! https://linktr.ee/magnifiquepodLinks used to make this episode possible:https://en.m.wikipedia.org/wiki/Met_Gala#:~:text=The%20Met%20Gala%2C%20formally%20called,s%20Costume%20Institute%20in%20Manhattan.https://www.bbc.com/news/uk-england-oxfordshire-68978031https://www.vogue.com/article...
2024-05-1329 min
griefsense with Mimi GonzalezGabrielle Perez on the Cannes do spirit: channeling grief into creativitySend us a textDive into this inspiring episode where Mimi Gonzalez sits down with Gabrielle Perez, Senior Partnerships Manager at the Cannes Lions International Festival of Creativity, often described as the Oscars of the advertising and media world. This conversation explores the deep impact of experiencing serial grief at a young age and how it intertwines with pursuing creative careers. Gabrielle shares her journey from California to Cannes, detailing how her creative role and the support of her community have been her anchors through back to back losses.The episode offers guidance for young...
2024-05-021h 27