Shows
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: An Extra-Inning Win on the Road; That's a 1st for the '25 SoxThe Red Sox (55-49) finished up their 6-game road trip out of the all-star break with a 9-8, 11-inning victory over the Phillies Wednesday night at Citizens Bank Park. The Sox finished 2-4 on their trip and had to win the finale in Chicago on Sunday and the finale in Philly Wednesday night to avoid series sweeps. Carlos Narvaez broke a 7-7 tie with a 2-run Home Run in the top of the 11th. Brennan Bernardino got the final out in the 11th inning to close the door on the Phillies. It's the 1st win in extra-innings (1-7) on the...2025-07-2426 min
The Magnifique PodcastEpisode 26 - The Rise, Fall, and Evolution of NYC's Garment DistrictThe Garment District in New York City undergoes a fascinating transformation from its origins as a red-light district known as "The Tenderloin" to becoming the epicenter of American fashion manufacturing and design. We explore how this neighborhood shaped the American fashion industry through crisis, innovation, and cultural shifts.My links : https://linktr.ee/magnifiquepodSupport the show2025-07-2141 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Brayan Bello Goes the Distance & Red Sox Win 5th StraightThe Red Sox (48-45) extended their win streak to 5 in a row with a 10-2 win over the Colorado Rockies Tuesday night at Fenway Park. The Sox have also won 8 of 10 overall and are 3 games over .500. -----Bello on the Bump: Brayan Bello was terrific in picking up his 5th win of the season Tuesday night at Fenway. Bello took the mound in the 9th with a shutout bid intact, but he gave up a leadoff Single and then a 2-run Home Run to Hunter Goodman. He ended up getting the final 3 outs for his 2nd...2025-07-0929 min
CX Unplugged020 - One Star, Five Topics: Breaking Down a Brutal ReviewWhat can a one-star review teach us about customer experience in multifamily housing? In this raw and revealing episode of CX Unplugged, host Gabrielle Gonzalez unpacks a scathing resident review—not as a rant, but as a roadmap to the real issues that too often go ignored.From maintenance accountability to the emotional weight of security deposit deductions, Gabrielle breaks down what property managers can learn when residents speak out. This isn’t about finger-pointing—it’s about listening, learning, and leading with empathy. If you’ve ever wrestled with the gray areas of move-out charges or wondered how small...2025-07-0820 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: A Night of Firsts at Fenway & Red Sox Extend Win StreakThe Red Sox (47-45) extended their win streak to 4 in a row with a 9-3 win over the Colorado Rockies Monday night in front of 32,441 at Fenway Park. The Sox have also won 7 of 9 overall and are 2 games over .500. -----Sox at the Dish: The Rockies took a 1-0 lead in the Top of the 2nd, but the lead was short-lived. In the Home 2nd Inning, Wilyer Abreu tied the game at 1-1 with an opposite field Double. Abraham Toro followed and put the Red Sox up 3-1 with a 2-run Double. The Red Sox add...2025-07-0828 min
The Magnifique PodcastEpisode 25 - Fashion's Political Battleground: The Zoot Suit StoryThe Zoot Suit represents a powerful intersection of fashion, cultural identity, and political resistance in American history. From its origins in Harlem to its role in the 1943 riots, this distinctive garment tells a complex story of self-expression, racial tension, and the criminalization of style.Sources;WikipediaSmithsonian MagPBS National WWII Museum LA TimesSupport the show2025-07-0726 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Sox Thump Nationals for 2nd Straight Day; Go for Sweep on Crochet DayThe Red Sox (45-45) routed the Washington Nationals for the 2nd straight day and clinched a series win with a 10-3 win on Saturday afternoon in our nation's capital. The Sox have won 5 of 7 and are at .500 for the 16th time this season. The Sox have outscored the Nationals, 21-5, over the 1st 2 games of the series. The Sox will go for their 3rd series sweep of the season, and 1st on the road, on Sunday. -----Sox at the Dish: The Sox led 2-0 4 hitters into the game against Mitchell Parker and the Nationals. Romy Gonz...2025-07-0622 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Sloppy Defense Dooms Sox in Series FinaleThe Red Sox (40-39) committed 2 costly errors in Sunday's 9-5 loss in the series finale against the Giants at Oracle Park in San Francisco. The Giants went in front for good with 4 runs across against the Red Sox bullpen in the Bottom of the 7th Inning. With the errors by Jarren Duran in the Bottom of the 3rd and Romy Gonzalez fielding error at 2nd-Base in the 7th 5 of the 8 runs were unearned against Lucas Giolito and Red Sox relievers. Duran and manager Alex Cora were both ejected in the 8th Inning. The Sox are currently 3-3 on their 9-gam...2025-06-2327 minCX Unplugged019 - From Classroom to Community: Lessons in CXWhat does it really take to grow in the multifamily industry—and why does it often start with a wrench in your hand? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Geremiah Gonzalez https://www.linkedin.com/in/geremiah-gonzalez-cam-a5717bb7?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BIhGsQ3cxQ6qFLkOLggYoKQ%3D%3D , Community Director at Weidner Apartment Homes, to unpack his unique journey from maintenance technician to customer experience leader.Geremiah shares candid lessons from the field, reflecting on how hands-on experience shaped his understanding of resident satisfaction, empathy, an...2025-06-1736 min
Lead Without LimitsCustomer Experience Is An Inside Job With Gabrielle Gonzalez 009What does it take to truly wow your customers—not just once, but consistently? In this episode, Shanenn Bryant is joined by customer service powerhouse Gabrielle Gonzalez for an inspiring deep dive into the leadership mindset behind unforgettable service. Spoiler: it’s not just about scripts or smiles—it’s about empathy, self-belief, and seeing everyone as your customer, including your internal team.Gabrielle unpacks the hidden power of details, the critical role of vendor relationships, and why your frontline team deserves more than just policies—they deserve empowerment. Whether you're in hospitality, retail, or running a B2B service...2025-06-1035 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST: Romy & Story Lead Sox Offense & Crochet Notches the WinThe Red Sox (31-35) evened up their series in the Bronx with a 10-7 victory over the Yankees Saturday night. The Sox went in front for good with a 5-run 3rd Inning against losing pitcher Ryan Yarbrough, who allowed 8 earned runs. The Red Sox out-hit the Yankees, 14-7, and 4 different hitters had multi-hit games. Aroldis Chapman worked a 1-2-3 9th for his 10th Save. -----Crochet Day: Garrett Crochet gave up a season-high 5 earned runs but still managed to pick up his 6th win of the season. Crochet exited with an 8-5 lead after 6 Inning...2025-06-0826 minCX Unplugged018 - From Data to Doorstep: Turning Resident Feedback Into ActionWhat do residents really want—and are we listening closely enough? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Katie Ritter and Jake Hughes from Wide Whale to unpack the insights behind the latest Voice of Resident Report. It’s more than data; it’s a wake-up call for multifamily property operators to tune into what residents are clearly expressing—through reviews, renewals, and real-time feedback.From speed of service to cleanliness, and the evolving role of management in the resident journey, this conversation challenges conventional thinking. Whether you're in operations, leasing, or customer service...2025-06-0351 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxWhy the Boston Red Sox Should NOT Trade Jarren Duran at the DeadlineRed Sox Rising: Duran's Dominance and Gonzalez's Game-Changing ReturnBoston's lineup shakeup stuns fans as the Red Sox battle for wild card contention. Host Gabby (Hurlbut) Maljanian breaks down Jarren Duran's irreplaceable value, dissecting his leadoff prowess and defensive skills. The discussion covers recent struggles against the Angels, Alex Cora's strategic moves, and the impact of Romy Gonzalez's return from injury. Will the Sox's young talent finally hit their stride? Can they overcome their one-run game curse?Tune in for expert analysis on Boston's playoff push and the crucial decisions facing the team's future.2025-06-0331 minCX Unplugged017 - What's in a Word?Sometimes the most dangerous customer feedback is just one word: fine. In this flavorful episode of CX Unplugged, host Gabrielle Gonzalez brings the heat from the restaurant table to the boardroom, unpacking how a so-so response often signals a silent problem.Gabrielle shares a personal story that reveals how businesses can miss powerful improvement opportunities by accepting vague or lukewarm feedback. Whether you’re in hospitality, multifamily, or any service industry, this episode challenges you to stop settling for “fine” and start listening for what your customers aren’t saying. Spoiler alert: “fine” is rarely a compliment—it’s often a sign y...2025-05-2012 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxRED SOX POSTCAST- Bats Support Garrett Crochet's Terrific Performance vs. RoyalsThe Red Sox evened up their series in Kansas City Saturday night with a 10-1 victory over the Royals at Kauffman Stadium. The Red Sox collected 14 Hits (5 extra-base hits) and scored 3 runs in 3 different innings in the win. The Sox have won 3 of 4 and will go for the series win on Sunday. The Red Sox had 5 different hitters with multi-hit games. -----Trevor Needed That: Trevor Story came to the plate in the 7th inning having struck out in each of his 1st 3 at-bats. Story delivered a huge 2-out, 3-run Home Run to put the Red...2025-05-1123 minCX Unplugged016 - Leading the Charge: How Boundaries and Recovery Shape Exceptional CX with Shanenn BryantWhat if leadership wasn’t just about driving outcomes, but about modeling well-being, balance, and intentional connection? In this episode of CX Unplugged, host Gabrielle Gonzalez welcomes Shanenn Bryant, https://www.linkedin.com/in/shanenn-bryant/ pattern transformation expert and coach, to explore how the customer experience is shaped by the internal culture we create—starting at the top.Shanenn challenges the conventional definition of “customer” and invites us to see every interaction—internal and external—as a CX opportunity. From setting boundaries to supporting stress recovery, Shanenn delivers thought-provoking insights for leaders who want to build thriving teams that deliver...2025-05-0633 minCX Unplugged015 - Lessons Learned Series Episode #4What does it really take to grow in the multifamily industry? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jeremy Milton https://www.linkedin.com/in/jjmilton?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BceoOk5SbQDGjcvBET6WI8A%3D%3D , Head of Multifamily Operations at West Shore https://west-shore.com/ , to unpack the real lessons behind leadership, learning, and letting go of perfection.Jeremy reflects on over 15 years in the field—mistakes and all—to offer a refreshingly honest look at how early missteps shaped his approach to operations, team cult...2025-04-1530 minCX Unplugged014 - Lessons Learned #3: The Power of Mentorship and Emotional Intelligence with Tara SamuelsWhat if your biggest mistakes became your greatest lessons? CX Unplugged brings you another compelling conversation as host Gabrielle Gonzalez sits down with Tara Samuels https://www.linkedin.com/in/themultifamilymentormatchmaker/ , founder and CEO of Multifamily Mentor Matchmaking. Tara opens up about her journey in the multifamily industry, sharing how mentorship, emotional intelligence, and vulnerability shaped her career.From overcoming setbacks to building strong professional relationships, Tara offers valuable insights on self-advocacy, networking, and the importance of lifelong learning. If you're looking for career advice rooted in real-world experience, this episode is packed with wisdom to...2025-04-0127 minCX Unplugged013 - Lessons Learned #2 – Turning Career Missteps into Growth with Amanda MaclinWhat if your biggest mistakes became your greatest lessons? In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Amanda Maclin https://www.linkedin.com/in/amaclin?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BnPp1WU5HRjOSqr0bDwA2wg%3D%3D, a multifamily industry leader, to discuss the career missteps that shaped her journey. From learning the power of integrity to mastering effective communication, Amanda shares the pivotal moments that transformed her approach to leadership and professional growth.Expect candid stories, practical wisdom, and valuable insights on investing in the right...2025-03-1829 minCX Unplugged012 - Lessons Learned Episode 1Success in the multifamily industry doesn’t come without its share of challenges. In this episode of CX Unplugged, host Gabrielle Gonzalez takes a reflective look at her career journey, sharing the lessons she’s learned along the way. From early mistakes to hard-earned wisdom, she unpacks how accountability, perspective, and continuous learning play a crucial role in long-term success.Through personal stories and industry insights, Gabrielle sheds light on the importance of "inspecting what you expect" and how understanding different viewpoints can lead to better decision-making. Whether you're new to the industry or a seasoned professional, this epis...2025-03-0411 minCX Unplugged011 - Building Customer Relationships with Matt BeauchampCustomer experience isn’t just about serving end users—it’s about every interaction you have, from clients to colleagues and beyond. In this episode of CX Unplugged, host Gabrielle Gonzalez and guest Matt Beauchamp https://www.linkedin.com/in/matt-beauchamp/ of R.A.S.K. https://www.raskcorp.com/ redefine the concept of "customer" and explore how networking, trust-building, and communication play a crucial role in long-term business success.Matt shares insightful strategies for making strong first impressions, setting the right tone in meetings, and maintaining meaningful connections. If you want to enhance your professional relationships and build...2025-02-2523 min
Heal Thy Self EspanolTodo sobre la glándula pineal y cuidado de la boca | Heal Thy Self con Dr. G #42Bomba de conocimiento: Uno de los órganos más importantes del cuerpo, la glándula pineal. Reseña de producto: Los mejores y peores enjuagues bucales antisépticos. Invitada especial: Dra. Gabrielle Lyon ( / drgabriellelyon ) La Dra. Gabrielle Lyon es una médica de medicina funcional especializada en Medicina Centrada en el Músculo. Este enfoque se basa en el órgano más grande del cuerpo, el músculo esquelético, como clave para la longevidad. Combina la medicina basada en evidencia con la ciencia más avanzada para restaurar el metabolismo, equilibrar las hormonas y optimizar la composición corporal, con...2025-02-1457 min
The Magnifique PodcastEpisode 23 - Fashion Week Unveiled: The Evolution of a Global PhenomenonThis episode takes a deep dive into the captivating history and dynamics of Fashion Week, exploring its evolution from exclusive shows in the 19th century to its modern global presence. We discuss the origins, the role of influencers, and the ongoing challenges of exclusivity within the fashion industry. • Overview of Fashion Week origins and evolution • Influence of the Industrial Revolution on fashion • The role of Charles Frederick Worth in establishing fashion shows • The significance of Press Week in the U.S. and the birth of New York Fashion Week • The exclusivity and social dynamics of Fashion Week...2025-02-0139 min
The Magnifique PodcastEpisode 24 - The Man Behind the Icon: Yves Saint LaurentYves Saint Laurent redefined women's fashion, pioneering designs that empowered women through self-expression and autonomy. Celebrated for his innovative spirit and ability to merge art with fashion, his legacy continues to influence the industry today.• Exploration of Yves Saint Laurent's early life and influences • Transition from Dior to establishing YSL • Significant contributions to women's fashion, including trousers and tuxedo jackets • Impact of his work on feminism and fashion accessibility • Investigation of his fragrance line and its connection to his fashion work • Personal struggles with addiction and their influence on his career • Lasting legacy and c...2025-02-0130 minCX Unplugged010 - Let's Start New Conversations with FORD | CX UnpluggedBuilding genuine connections can feel overwhelming, especially in fast-paced environments like the multifamily industry. But what if there was a simple framework to help you navigate conversations with ease and confidence? In this episode of CX Unplugged, host Gabrielle Gonzalez introduces the Ford technique—an intuitive approach to building rapport and engaging in meaningful conversations.Discover how this powerful tool can enhance your customer experience skills, strengthen your professional relationships, and even uncover new opportunities for personal growth. Gabrielle also challenges listeners to reflect on their own dreams and aspirations while fostering connections with clients and colleagues al...2025-01-2807 min
The Magnifique PodcastEpisode 21 - Tiffany & Co: A Story of Creative Legends and Cultural WavesIn our latest episode, we spotlight the creative geniuses who shaped Tiffany & Co.'s enduring legacy. Meet George Kuntz, the gem enthusiast who brought semi-precious gemstones into the limelight, and John Schlumberger, whose nature-inspired designs became iconic. Delve into the cultural phenomenon of Tiffany & Co., with iconic film moments and celebrity collaborations that highlight its timeless allure. From the glitz of Hollywood to modern fashion collaborations, learn how Tiffany balances classic elegance with contemporary trends, leaving an indelible mark on pop culture. Join us for a fascinating exploration of luxury, creativity, and cultural influence.Follow my links...2025-01-0141 min
The Magnifique PodcastEpisode 22 - Fragrance Chronicles: Perfume Through the AgesPerfume encompasses a rich tapestry of cultural significance, tracing its origins from ancient civilizations to modern practices. This episode delves into how fragrance has evolved, intertwining with societal shifts, cultural rituals, and personal identity, while uncovering its transformative history across diverse eras.Follow my links! https://linktr.ee/magnifiquepodSupport the show2025-01-0141 minCX Unplugged009 - Managing CX Across Business VerticalsNavigating Customer Experience Across Business Verticals with Kristin Hornberger
Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader who is blazing trails in healthcare real estate.
In this episode of CX Unplugged on the Multifamily Media Network, Gabrielle Gonzalez engages in a powerful conversation with Kristin Hornberger, the 2024 Indy Crew President and Director of Marketing at Cornerstone Companies. With over 11 million square feet of healthcare real estate spanning 25 states, Kristin shares the obstacles, strategies, and tools that define customer experience in the healthcare real estate space.
Key To...2024-12-1928 minCX Unplugged008 - Is Your Price Too Low??? | CX UnpluggedCX Unplugged | Pricing Pitfalls & Lessons from Spirit Airlines
Welcome to another episode of CX Unplugged, a Multifamily Media Network podcast. I’m your host Gabrielle Gonzalez, and today’s episode covers pricing strategies in multifamily management with a surprising lesson from Spirit Airlines’ recent bankruptcy.
Pricing — it’s always on our minds. But here’s the twist: sometimes, being too low can work against you.
The Spirit Airlines Effect
Spirit Airlines built its brand on ultra-low prices. But for many of us, $49 flights felt too good to be true — raising questions about the value and sustainability of the offer. And now, Spiri...2024-12-1007 minCX Unplugged007 - Generation Z on Customer ExperienceGen Z Insights on Customer Experience: What Multifamily Leaders Need to Know
Are we truly connecting with the next generation of renters? Hear straight from Gen Z what they value in customer experience — and where we’re missing the mark.
In this episode of CX Unplugged, host Gabrielle Gonzales explores customer experience through the eyes of Gen Z, featuring an insightful roundtable discussion with Jodi Rogers, an academic leader in property management, and his students.
This episode demonstrates how generational differences shape customer experience expectations. From the importance of authenticity and trust to the frustrations of inconsistent communication, these stud...2024-12-0536 min
The Streets of Our Lives13 | Guidance Grove: Stop trying to “fix” anxiety with therapist Gaby GonzalezEver feel frustrated when you’re told to “just take a deep breath” or “calm down” when anxiety arises? What if the key isn’t to fix anxiety, but to connect with it in a meaningful way?In this episode of the Guidance Grove series, we speak to licensed therapist, Gabrielle Gonzalez, to explore an approach that doesn’t seek to erase anxiety but instead embraces it with wisdom and compassion.EPISODE HIGHLIGHTS:Discover why traditional advice like “take a deep breath” may miss the point for anxious individuals.Learn about the concept of “connection over corr...2024-12-0545 min
The Magnifique PodcastEpisode 19 - Inside the Life and Legacy of Marilyn MonroeMarilyn Monroe, a name synonymous with glamour and allure, was a woman of extraordinary resilience and complexity. Ever wondered about the real story behind the icon? On this episode of Magnifique, we promise to uncover the intricate layers of Marilyn's life—from her tough upbringing as Norma Jean Mortensen in foster care to her tumultuous relationships and her influence on fashion and culture.Find me on socials: https://linktr.ee/magnifiquepodSupport the show2024-12-0230 min
The Magnifique PodcastEpisode 20 - Icons of Innovation Inside Louis Vuitton's Creative EvolutionUnlock the secrets behind one of the world's most iconic luxury brands, Louis Vuitton, as we journey through its rich history and groundbreaking innovations. Discover how his flat-top trunk revolutionized travel and set the foundation for a brand.Follow my links 2024-12-0229 minCX Unplugged006 - 10 Ways to Elevate the Prospect & Resident Experience | CX Unplugged10 Game-Changing Tips to Elevate Resident Experiences | CX Unplugged
“What if your resident experiences could stand out, spark joy, and foster community? These 10 actionable tips will change the way you approach property management!”
In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Brianna Fritts, Resident Hospitality Manager at Thompson Thrift, to unpack 10 powerful strategies that elevate the future and current resident experience at multifamily properties.
From interactive tours to unforgettable resident events, Brianna shares insights from her industry journey, starting in student housing and evolving into multifamily excellence. Discover creative approaches like celebrating resident birthdays, sparking friendly comp...2024-11-1949 minCX Unplugged005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX UnpluggedThe Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management
Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading experts in multifamily customer experience!
In this episode of CX Unplugged, brought to you by the Multifamily Media Network, host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights...2024-11-1447 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxLocked On Red Sox POSTCAST- Red Sox Take 2 From Twins At FenwayThe Red Sox scored 3 runs in the 5th and 6 more runs in the 6th in coming from behind in the nightcap of their Doubleheader and beating the Minnesota Twins, 9-3, to complete the sweep of the twin bill Sunday afternoon and night at Fenway Park. The Red Sox are at .500 (78-78) with 6 more games to go in the Regular Season. Sox are at .500 for the 23rd time this season and for the 5th time in the last 19 days. -----The Big Blow: Romy Gonzalez hit a 2-out, 3-run Home Run in the Bottom of the 5th Inning and t...2024-09-2333 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxLocked On Red Sox POSTCAST- 4 Home Runs Doom Red Sox in St. PeteThe Red Sox fell below .500 for the 1st time since June 11 (33-34) with an 8-3 loss in the series opener against the Tampa Bay Rays Tuesday night at Tropicana Field in St. Petersburg, Florida. The Red Sox are 1-4 on their current road trip with 2 more to go against the Rays. The Sox are now 75-76. -----On the Board 1st: Triston Casas got the Red Sox on the board 1st with a 2-out, 2-run Home Run in the 2nd Inning. Wilyer Abreu extended the Inning with a two-out walk against Shane Baz and then Casas went...2024-09-1833 min
The Magnifique PodcastEpisode 18 - Denim Dreams: A Deep Dive Into the History of DenimFrom the historical roots of indigo dye to the eco-friendly innovations of 3D printed denim, this episode shines a spotlight on denim’s evolution and its cultural significance. Discover how brands like Wrangler, Primark, and Digidenim are leading the charge in sustainable fashion, and join me on my personal adventure to find the perfect pair of jeans. Follow our links! https://linktr.ee/magnifiquepodSupport the show2024-09-1625 minCX Unplugged004 - Words of Wisdom From an Industry Veteran | CX UnpluggedElevating Multifamily Success by Focusing on Employees as Customers | Featuring Jennifer Nevitt
What happens when you treat your employees like customers? Multifamily veteran Jennifer Nevitt shares how this mindset drives bottom-line success, even in challenging times.
In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jennifer Nevitt, CEO of Bel Canto Asset Growth Fund and 42 LLC, for an insightful conversation on how focusing on employees as your primary customers can transform your multifamily assets. Jennifer draws from her 42-year career and highlights how front-line teams are key to improving the bottom line, especially during tough market...2024-09-1028 min
The Magnifique PodcastEpisode 17 - Scents of Empowerment: The Magic of Kayali Perfumes and Mona KattanCan a scent transport you back to a cherished memory or inspire a new chapter in your life? The heart of this episode is dedicated to the mesmerizing world of Kayali, the perfume brand founded by the dynamic Kattan sisters, Huda and Mona. We’ll explore the development of their most popular scents—Vanilla 28, Citrus 08, and Musk 12—and Mona Kattan’s heartfelt journey from co-founding Huda Beauty to crafting perfumes inspired by her Middle Eastern roots. Follow our links ! https://linktr.ee/magnifiquepodSupport the show2024-09-0928 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxLocked On Red Sox POSTCAST- O'Neill Hits 2 Home Runs & Red Sox Win 2nd StraightThe Red Sox made it back-to-back wins with a 7-5 victory over the White Sox Saturday night at Fenway Park. Tyler O'Neill went deep 2 times and Cooper Criswell worked 5 innings in the start. The Red Sox are still 5 games below .500 at home (33-38) but have won 4 of their last 5 at Fenway. -----On the Board 1st: The White Sox got on the board 1st for the 2nd straight night and Saturday night it was Andrew Vaughn hitting a 2-out, 2-run Home Run off Criswell. It was Vaughn's 17th Home Run of the season and his 3rd against...2024-09-0837 minCX Unplugged003 - Be a Resident Advocate not an Adversary | CX UnpluggedElevate Your Multifamily Customer Experience: Be an Advocate, Not an Adversary!
Hey, Multifamily Leaders – Gabrielle Gonzalez here, ready to inspire your day with some practical tips for delivering exceptional customer experiences.
In today's episode, let’s discuss a critical mindset shift — transforming from a customer adversary to a customer advocate. We all know the importance of policies, procedures, and lease agreements. But here's the real game-changer: how we engage with our residents and enforce these rules can make or break the resident relationship!
This session includes real-world examples, from managing parking mishaps to handling late rent, and even how to app...2024-09-0310 min
The Magnifique PodcastEpisode 16 - Athleisure's Ascendancy: Fashion, Function, and the Future we traverse the stylish timeline of athleisure, from its sporty beginnings in the late 19th century to its current fashion dominance. Athleisure haters and lovers alike will appreciate our nostalgic nod to pioneering designers like Jean Patou and Coco Chanel, and the game-changing inventions like the rubber-bottomed tennis shoe and Lacoste's polo shirt. Fast forward to the present day, and we cover how the pandemic, social media, and celebrity culture have solidified athleisure as a wardrobe essential. Don't miss my reluctantly appreciative take on athleisure's strides toward sustainability and inclusivity, even if I still claim the title of its b...2024-09-0234 min
Locked On Red Sox - Daily Podcast On The Boston Red SoxLocked On Red Sox POSTCAST- Red Sox Drop Finale & Series To TigersThe Red Sox lost the series finale, 4-1, to the Tigers at Comerica Park in Detroit Sunday afternoon. Sox won the opener Friday night but lost the next 2 and are back to 3. Games above .500 with 25 games left in the Regular Season. Sox are 5-9 over their last 14 games. -----Strong Start: Cooper Criswell made the start in the finale for the Red Sox and on Sunday and he was terrific, retiring all 12 hitters that he faced over the 1st 4 Innings. He struck out 5 and got 4 groundball outs. Plenty questioning on "Social Media" as to why Criswe...2024-09-0139 minCX Unplugged002- A New Way to Define "Customer" - CX UnpluggedEver wondered how the top professionals in multifamily achieve lasting success?
It's all about delivering value; today, we're diving deep into what that means.
In this episode of CX Unplugged, Gabrielle Gonzalez explores the essence of service in the multifamily industry, drawing on insights from Ron Kaufman’s definition: “Service is taking action that creates value for someone else.”
We’ll hear from industry leaders who’ve mastered customer-centric strategies, driving their success across various segments.
But it's not all about...2024-08-3132 minCX Unplugged002 - Multigenerational Perspectives on an Award Winning Culture - CX UnpluggedBuilding an Award-Winning Culture Across Generations | CX Unplugged with Gabrielle Gonzalez
and guests Sam Stahl and Jace Everling
What happens when a seasoned boomer and a dynamic Gen Z come together? They create an award-winning culture that transforms a company! Ready to learn how?
Welcome back to CX Unplugged, a Multifamily Media Network podcast! I’m your host, Gabrielle Gonzalez, and today’s episode is about synergy, culture, and leadership. We’re thrilled to have Sam Stahl, a veteran in the multifamily maintenance industry at the top of his game, and Jace Everling, an up-and-coming leader with a fresh take o...2024-08-2733 min