Shows
Awkward Silences#88 - Research Operations for Democratization at Scale with Garrett TsukadaThe democratization of research continues to grow—and with it, the complexities of research operations. This week, we chatted with Garrett Tsukada, Head of Customer Connect UX Research Operations at Intuit about how research ops supports democratization at scale. He talked about how Intuit approaches research democratization for a 14,000+ team, guardrails and processes to ensure research quality, advice for starting and scaling a research operations function, and more.Highlights[04:39] How Intuit approaches research democratization at scale[11:53] The compounding value of research education[13:28] Guardrails and processes to ensure research quality[24:02] Keeping up with the growing demand for de...2022-03-0236 min