Shows
Customer Service Gold Dust PodcastEP 78 - Gold Dust Archive - Digital Transforming CX with Diane MagersThis has been dug out of the Customer Service Gold dust archive for your listening pleasure...In this episode, Gavin is joined by Diane Magers. Diane is the Founder and Chief Experience Officer at Experience Catalysts.We hear her describe her journey from clinical psychology to CX, and why tough questions played such a key role; the reasons why organisations that have effectively digitally transformed are so far ahead of the competition; and the link between "YOLO" culture and the "Great Realignment".------You can find Diane online at:2022-10-0525 min
Customer Service Gold Dust PodcastEP 53: Digitally Transforming CX with Diane MagersWelcome to Episode 53 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Diane Magers.Diane is the Founder and Chief Experience Officer at Experience Catalysts.We hear her describe her journey from clinical psychology to CX, and why tough questions played such a key role; the reasons why organisations that have effectively digitally transformed are so far ahead of the competition; and the link between "YOLO" culture and the "Great Realignment".------You can find Diane online at:LinkedIn 2022-03-3025 min