Shows
Customer Service Gold Dust PodcastEp88: Some Top 2022 Moments of Gold DustThis compilation has been dug out of the Customer Service Gold Dust archive for your listening pleasure...In this episode, Gavin is joined firstly by Gregorio Uglioni - a Digital & Business Transformation Specialist and also the host of the CX Goalkeeper Podcast.Next, we hear Gavin share a wonderful exercise to help you focus on achieving your most important goals on a regular basis - the perfect time to revisit it with the end of the year approaching.Finally, Gavin is joined by Hrushi Kulkarni - a Certified CX Practitioner who discusses various...2023-01-0430 min
Customer Service Gold Dust PodcastEP 51: Predictive Analysis with Hrushi KulkarniWelcome to Episode 51 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Hrushi Kulkarni.Hrushi is a Certified CX Practitioner, Storyteller, Speaker, and Trainer.We hear him discuss how predictive analysis is becoming crucial in various sectors (such as banking) in order to anticipate when a customer is thinking of leaving your company; why the combination of digital and physical data-driven decision making can prove so potent; and why leadership will always be one of the biggest factors in determining how successful a company's CX will be.2022-03-1632 min