Shows
Customer Service Gold Dust PodcastEP 52: Three Key Things That Will Drive Improvement Onward and Upwards with Jimmy HosangWelcome to Episode 52 of The Customer Service Gold Dust Podcast.In this episode, Gavin is once again joined by Jimmy Hosang.Jimmy is the CEO of TMAC - The Modular Analytics Company.We hear him discuss how scripts are making a return - in combination with artificial intelligence; the statistics behind how agents are actually relying on their own "scripts"; and the three keys things that will drive improvement onward and upwards.------You can find Jimmy online at:LinkedIn Website ------2022-03-2336 min
Customer Service Gold Dust PodcastEP 08: Taking Analytics and Data Science Back to Basics with Jimmy HosangWelcome to Episode 8 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Jimmy Hosang, the CEO at TMAC - The Modular Analytics Company. We hear him expand upon the role of Artificial Intelligence within customer service, and how sometimes, there are more effective methods of increasing value within a customer base. Jimmy also explains what might be important in a post-pandemic landscape, and why a chatbot isn't always the best way of interfacing with customers. He highlights how the right use of tech and data is only going to become more crucial...2021-04-2837 min